Owners filed 2 complaints about this vehicle with federal regulators, most often about the structure. It has been recalled 3 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Unknown or Other
1
0
0
0
Structure
1
0
0
0
3 safety recalls
Part 573 reports
Equipment10V484000
Filed Oct 14, 2010394 vehiclesCarriage, Inc
Defect. CARRIAGE IS RECALLING CERTAIN RECREATIONAL VEHICLES EQUIPPED WITH DIMPLEX ELECTRAFLAME, SYMPHONY, OR OPTIFLAME BRANDED ELECTRIC FIREPLACES, STOVES, AND FIREPLACE INSERTS. THE PLUG IN REMOTE CONTROL RECEIVER FOR THE FIREPLACE CAN OVERHEAT.
Risk. AN OVERHEATED RECEIVER COULD CAUSE A FIRE.
Remedy. CARRIAGE IS WORKING WITH DIMPLEX AND DIMPLEX WILL PROVIDE OWNERS A FREE REPLACEMENT PLUG-IN REMOTE CONTROL KIT. THE RECALL BEGAN ON JANUARY 28, 2011. OWNERS MAY CONTACT DIMPLEX NORTH AMERICA CUSTOMER SERVICE AT 1-888-346-7539.
Equipment › Recreational Vehicle/Trailer04V353000
Filed Jul 20, 20041,205 vehiclesCarriage, Inc
Defect. ON CERTAIN TRAVEL AND FIFTH WHEEL TRAILERS EQUIPPED WITH SAMSUNG MICROWAVE OVENS, MODELS MR1031WB, MR1032BB, MR1033SB, MR1351WB, AND MR1352BB, THE MICROWAVES WERE PRODUCED WITH A DEFECTIVE PANEL. AN ELECTRICAL SHORT CAN OCCUR BETWEEN CIRCUIT PATTERNS ON THE MEMBRANE PANEL, ESPECIALLY OVERLAPPED BY A "JUMPER" OR JUMP WIRE. THIS MAY CAUSE THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS.
Risk. AN ELECTRICAL SHORT CAN OCCUR CAUSING THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS. THIS COULD RESULT IN EXCESSIVE HEAT, SMOKE, OR POSSIBLY A FIRE.
Remedy. SAMSUNG WILL NOTIFY CUSTOMERS AND REPAIR THE PANEL FREE OF CHARGE. IN THE MEANTIME, CONSUMERS SHOULD UNPLUG THEIR MICROWAVE, IF POSSIBLE. IF THE CONSUMER IS UNABLE TO UNPLUG THE MICROWAVE, THEY SHOULD LEAVE THE DOOR AJAR UNTIL THE PANEL IS REPLACED. CONSUMERS SHOULD NEVER USE THE MICROWAVE OVEN FOR STORAGE OR LEAVE ANY TOWELS, PAPER, CLOTH OR OTHER PRODUCTS IN THE MICROWAVE AFTER USE. OWNERS SHOULD CONTACT SAMSUNG AT 1-800-932-3837 OR CARRIAGE AT 1-574-642-3622.
Equipment › Recreational Vehicle/Trailer03V408000
Filed Oct 20, 20032,447 vehiclesCarriage, Inc
Defect. ON CERTAIN MOTOR HOMES EQUIPPED WITH SAMSUNG MICROWAVE OVENS, THESE UNITS WERE PRODUCED WITH A DEFECTIVE PANEL. AN ELECTRICAL SHORT CAN OCCUR BETWEEN CIRCUIT PATTERNS ON THE MEMBRANE PANEL, ESPECIALLY OVERLAPPED BY A "JUMPER" OR JUMP WIRE. THIS MAY CAUSE THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS.
Risk. AN ELECTRICAL SHORT CAN OCCUR CAUSING THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS. THIS COULD RESULT IN EXCESSIVE HEAT, SMOKE, OR POSSIBLY A FIRE.
Remedy. SAMSUNG WILL NOTIFY CUSTOMERS AND REPAIR THE PANEL FREE OF CHARGE. IN THE MEANTIME, CONSUMERS SHOULD UNPLUG THEIR MICROWAVE, IF POSSIBLE. IF THE CONSUMER IS UNABLE TO UNPLUG THE MICROWAVE, THEY SHOULD LEAVE THE DOOR AJAR UNTIL THE PANEL IS REPLACED. CONSUMERS SHOULD NEVER USE THE MICROWAVE OVEN FOR STORAGE OR LEAVE ANY TOWELS, PAPER, CLOTH OR OTHER PRODUCTS IN THE MICROWAVE AFTER USE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SAMSUNG AT 800-932-3837 OR CARRIAGE AT 574-642-3622.
What owners reported
Newest filings
Structure
Filed Jul 6, 2004UT
WHILE TRAVELING, THE AIR CUSHION PIN BOX CAME APART LEAVING THE TRAILER LOOSE.*MR THE CONSUMER DISCOVERED THAT THE TWO 1/4 GRADE 5 BOLTS WHICH HELD THE PIN BOX HAD BROKEN AND FALLEN OUT. THE CONSUMER REPLACED THE BOLTS WITH LARGER ONES. *JB
Unknown or Other
Filed Jan 15, 2004KY
THE VEHICLE IS A CAMEO LXI RECREATIONAL TRAVEL TRAILER, WHICH MAY NOT FALL IN YOUR JURISDICTION. I UNDERSTAND, AFTER SOME RESEARCH, THAT THE KY LEMON LAW APPLIES TO AUTOMOBILES ONLY. I WOULD APPRECIATE IF THERE WERE SOME APPLICABLE LAW THAT WOULD ALLOW ME RECOURSE WITHOUT HAVING TO FILE SUIT. THIS IS A BRAND NEW 2003 TRAILER, AND THE PROBLEMS STARTED FROM THE BEGINNING. THE DEALER WAS INFORMED IMMEDIATELY OF THE PROBLEMS, AND THE MANUFACTURER WAS INFORMED IMMEDIATELY ALSO. THE RUN-A-ROUND HAS BEEN INCREDIBLE TO SAY THE LEAST. WE HAVE RECEIVED HELP FROM A DEALER THAT DID NOT SALE US THE TRAILER, BUT DID SOME WARRANTY WORK, SO THERE ARE HONEST PEOPLE OUT THERE WHO HONOR THEIR CALLING AND WORKMANSHIP. IF HELP IS AVAILABLE, I WOULD APPRECIATE IT.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Oct 14, 2010. Source: NHTSA Office of Defects Investigation.