Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →
Headlights have excessive water and moisture internally causing extremely poor night visibility to the point you can't see the road without turning on your brights which is also extremely dangerous with oncoming traffic. So dangerous try not to drive at night.
The contact owns a 2010 Cadillac SRX. The contact stated that there were electrical shortages on the dashboard, the smoke odor was detected while starting the vehicle, water was getting into the liftgate, all the warning lights were illuminated, and the vehicle would hydroplane when it rained. The vehicle was taken to the dealer, and another dealer, Herman Jenkins Motors Inc (2030 W Reelfoot Ave, Union City, TN 38261) on separate occasions for an unknown diagnosis. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that all of the recalls for the vehicle were repaired. The failure mileage was approximately 98,000. THE CONSUMER STATED THE STABILITRAK AND ABS WARNING LIGHTS WERE ILLUMINATED, AS WELL AS OTHER LIGHTS. THE BRAKES WOULD LOCK UP.
The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, the vehicle would independently decelerate with the stabilitrak warning light illuminated. The contact pulled over and restarted the vehicle to resume normal driving. The contact then received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension). The dealer was notified of the failure and acknowledged the recall; however, the part for the recall repair was not available. The contact was then given the option to have a diagnostic test performed on the vehicle which she declined. The manufacturer was also notified of the failure and offered to assist her with the failure. The contact was informed that she would receive a callback. The contact had yet to receive a callback from the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 142,000. VIN tool confirms parts not available.
2010 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO DEFECTIVE FUEL GUAGE. THE CONSUMER STATED WHILE HAVING THE FUEL GUAGE REPAIRED, THE CV SHAFT WAS REMOVED AND THE BEARINGS FELL OUT. THE CONSUMER BELIEVED THE BEARINGS FALLING OUT WAS DUE TO NEGLIGENCE. THE CONSUMER WAS ALSO CHARGED FOR A FRONT WHEEL BEARING THAT WAS NOT AN AUTHORIZED REPAIR. THE VEHICLE WAS TOWED AND REPAIRED BY A DIFFERENT REPAIR SHOP. THE CONSUMER REQUESTED THAT THE MANUFACTURER BUY BACK THE VEHICLE AND REFUND ALL SUBSEQUENT CHARGES.
My front passenger side brake keeps locking and overheating. I have replaced the calibers 2 times, my brake pads 2 times and the brake hose all in a period of 3 months. My back rear brake light also gets stuck and stays on after i put my car in park and turn off my car. In order for me to release it, I have to press down firmly on the brake pedal and or restart the car, drive around put it back in park and then press down firmly on the brake pedal for it to turn off. The back rear light staying on and the front passenger brakes overheating happen intermittently multiple times throughout the day or week with no particular pattern. When my front passenger brake overheats, it begins to smoke and shake/vibrate violently which causes me to have to pull the car over and wait about 15min for it to cool down before getting back on the road. No ABS lights, no Engine lights come on, only a message pops up on my dashboard that says "Breaks Overheating" and then it goes away on its own after 15minutes. I see that your website has a preliminary announcement but there should be a recall on this issue. on 9/9 I went to Radley Cadillac on 3421 Jeff Davis Hwy Fredericksburg VA 22401 for a diagnostic & they stated that my Brake Pedal Arm, EBC and BPMV need to be replaced b/c it keeps engaging & locking my front passenger brake. I also went to another repair shop for a 2nd opinion on 9/10 & paid another diag fee they stated the same thing, 4637 Mine Rd, Fredericksburg, VA 22408 that the brake p
The contact owns a 2010 Cadillac SRX. The contact stated while driving 35 MPH and making a right turn, she heard abnormal sounds coming from the rear end of the vehicle. The stability warning light illuminated. The contact stated she veered to the side of the road for 15 seconds per the Owner’s Manual. The contact stated that as she drove the vehicle and was attempting to make a left turn, the failure reoccurred. The vehicle was taken to the dealer who diagnosed that the stability tract sensors and all four tires needed to be replaced. The contact stated that the vehicle was taken to an independent mechanic and the stability tract sensors were replaced. Then, the vehicle was taken to another independent mechanic and all four tires were replaced, however the failure persisted. The manufacturer was notified of the failure and informed the contact that they could not assist as there was no open recall on the vehicle. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part for the recall repair was not yet available. The vehicle was not repaired. The approximate failure mileage was 12,000.
The contact owns a 2010 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle was swaying from left to right. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was not contacted. The approximate failure mileage was 160,000.
The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, there was an abnormal grinding noise detected. The stabilitrak and ABS warning lights were illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the part was not available and referred the contact to the manufacturer. The contact called another local dealer Bill Gatton Chevrolet (1000 W. State St, Bristol, TN 37620, (423) 482-0409) and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The failure mileage was 147,522. VIN tool confirms parts not available.
My vehicle has service rear axle and stabilitrak warnings on and an open recall that was supposed to be addressed by August 12th still no remedy. The service bulletin states not to drive the vehicle if those warning lights are on due to the recall. My vehicle drives terribly and so I have listened and waited for remedy. I can't keep going without a vehicle so this needs to be moved along faster
The contact owns a 2010 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
2010 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO NHTA SAFETY RECALL. CONSUMER WOULD LIKE TO KNOW WHEN PARTS WILL BE AVAILABLE TO PERFORM REPAIRS.
Car shook bad and made it hard to make turns, I broke down on the side of the road and had to buy a new drive shaft
The contact owns a 2010 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that while starting the vehicle or while driving at an undisclosed speed, the vehicle made abnormal sounds when the road was wet. The stability track and tire pressure warning lights were illuminated. The vehicle was towed to the dealer, but the dealer informed the contact that parts were not available for the recall repair. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that parts were available and referred the contact to tow the vehicle to the dealer. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, additional brake pedal travel was required to stop the vehicle. The contact stated that the traction control and service stabilitrak warning messages were displayed on the instrument panel and the steering wheel became firm. The contact restarted the vehicle to resume normal driving operation. The contact then received a notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The dealer was not notified of the failure. The manufacturer was notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was 144,464. Vin tool confirms parts not available.
The contact owns a 2010 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, the vehicle would sway from side to side with the service engine warning light illuminated. The contact also stated that an abnormal grinding sound would emit from the axle. Additionally, excessive force was needed to steer the vehicle. The contact had taken the vehicle to an independent mechanic who replaced the driveshaft; however, the power steering failure persisted without warning. The contact then received a recall notice for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact then took the vehicle to a dealer where she was then referred to another dealer; however, the contact received no response from the second dealer. The manufacturer had been notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The vehicle had yet to be repaired. The failure mileage was approximately 67,000. VIN tool confirms parts not available.
The contact owns a 2010 Cadillac SRX. The contact received NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an unknown speed, the traction control, stabilitrak, and rear axle warning lights illuminated. The contact stated that the vehicle started to shake uncontrollably, and the steering wheel became difficult to turn, with an abnormal noise. The contact mentioned that the tires were wearing unevenly due to the defective toe link. The vehicle was taken to an independent mechanic where it was diagnosed however, the mechanic was unable to fix the defect. The dealer was contacted and hung up the phone when the contact asked for assistance. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2010 Cadillac SRX. The contact's husband stated that over a year ago, the service rear axle message illuminated on the instrument panel while driving at various speeds. The contact's husband had then taken the vehicle to an independent mechanic who reset the error code. Recently, the contact's husband stated that the same message returned, and the vehicle would rattle while driving over bumps in the road. The contact’s husband then received a recall notice for NHTSA Campaign Number: 21V473000 (Suspension). The contact's husband called the dealer who informed him that parts were not yet available for the recall repair. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. Vin tool confirms parts not available.
The contact owns a 2010 Cadillac SRX. The contact stated while driving 50 mph in the rain, due to the dim lighting on the headlights he failed to see a sofa in the middle of the freeway and crashed into it. The contact stated he did not sustain any injuries nor sought medical attention. A police report was filed. The vehicle was not drivable. The contact towed the vehicle to the local dealer and repaired the structural damage on the body but did not inform the failure of the dim lighting. The contact stated he continues to experience the same failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 140,000.
Water gets into the headlight assembly causing the lights to dim and create a safety hazard, Caddilac knows of this problem but did not issue a recall only a reimbursement offer that has expired.
The contact owns a 2010 Cadillac SRX. The contact stated that soon after start-up, the "service stabilitrak" warning light would illuminate on the instrument panel. After the first warning message, a second warning message would state "service stabilitrak, reducing power," as the vehicle would begin to stall. The contact would restart the vehicle a few minutes after failure to resume normal driving. The contact then received a recall notice for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The dealer and the manufacturer had been notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was approximately 210,000. VIN tool confirms parts not available.
Headlights leak moisture into housings and degrade headlight visibility at night to the point you can’t see the road!
The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, there was an abnormal unidentified loud noise detected. There was a loud noise detected from the wheel and while, driving over humps in colder weather. The stabilizer, and traction control warning lights were illuminated. The vehicle was taken to the local dealer and the contact was informed that the stabilizer shift link, lower control arm, separation bushings, lower control arm, and a worn stabilizer in the front needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred contact to the NHTSA. The failure mileage was 43,464.
The contact owns a 2010 Cadillac SRX. The contact stated that the headlights would fail to operate once moisture entered the headlight module. The contact stated that either the check right headlamp or check left headlamp warning message would appear on the instrument panel during the failure. The dealer was notified of the failure and informed her that if the headlights were replaced by an independent mechanic, she might be reimbursed through a manufacturer warranty. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 40,000. Consumer stated problem is ongoing.
The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, the vehicle would independently downshift without warning. After a few minutes, the contact would be able to resume normal driving upon restart. The contact called a dealer about the failure and was informed that unless a warning light was illuminated on the instrument panel, they could not diagnose the failure. Recently, the contact stated that while driving out of a parking lot, the vehicle would not shift out of first gear with the check engine warning light illuminated. After, calling her husband for assistance, her husband was able to restart the vehicle and the vehicle resumed normal operation. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown. The VIN was not available.
My car shut down while driving. Unable to brake or steer. Very scary incident.
The seal used in the headlight housing is of cheap quality. It rained yesterday and both the headlights of my car were filled with moisture. The car has never been in an accident not there are any dents or broken parts around the headlight housing that will cause this issue. The headlights stopped working and it became hazardous driving condition. This has been a common problem in this year and generation of SRX but my vehicle didn’t have any recalls but yet I’m facing this problem
I HAVE BEEN HAVING PROBLEMS WITH MY HEADLIGHTS SINCE THE DAY IT FIRST RAINED AND I PURCHASED MY VEHICLE. NOW THE LIGHTS HAVE DIMMED ALL THE WAY DOWN AND FLICKER AS I DRIVE AT NIGHT CAN'T SEE ANYTHING. I HAVE REPLACED NUMEROUS BULBS AND FUSES TO NO AVAIL. THE SEATS ACT WEIRD WHEN YOU SET THEM FOR YOURSELF OR ANOTHER DRIVER. THE WIPERS BARLEY WORK ITS LIKE DRIVING TRYING TO KILL YOURSELF OR SOMEONE ELSE.
HEADLIGHTS HAVE CONDENSATION IN THEM & VISABILITY IS ALMOST NON -EXISTANT...I CANNOT DRIVE THE VEHICLE AFTER DARK IN FEAR FOR MYSELF OR OTHER DRIVERS...
ON THE INTERSTATE (I-74 IN INDIANA) TRAVELING AT 70MPH THE REAR TOE LINK BROKE. MY CAR SWAYED TERRIBLY BACK AND FORTH AND ALMOST SPUN OUT COMPLETELY. I WAS ABLE TO GET IT TO A REPAIR SHOP (NOT CADILLAC) RIGHT OFF THE HIGHWAY. THEY SAID THE REAR TOE LINK WAS BROKEN AND THAT CAUSED THE PROBLEM. WHEN I CALLED MY LOCAL DEALER CADILLAC SAID BACK IN 2015 (BEFORE I OWNED THE VEHICLE) THERE WAS A RECALL AND THE TOE LINKS WERE "ADJUSTED". CLEARLY THE PROBLEM WAS NOT FIXED. IF THERE WERE ANY OTHER CARS EVEN REMOTELY CLOSE TO ME THIS COULD HAVE HAD DEVASTATING CONSEQUENCES. THE CAR IS NOW IN THE SHOP (AT SOME RANDOM SHOP IN INDIANA) GETTING FIXED BUT CADILLAC HAS SAID THEY WILL NOT COVER THE REPAIR COST. I DO NOT HAVE ANY DOCUMENTATION YET BUT WILL PROVIDE IT ONCE THE CAR IS FIXED.
HEADLIGHTS KEEPS BURNING OUT. REPLACED THEN 2 TIMES SINCE I'VE HAD IT. ENGINE KEEPS GOING OUT. BOUGHT THE CAR FOR $25,000. AND SPENT OVER $5000. ON THE SAME PROBLEM FOR THE TIMING CHAIN ISSUE, TWICE. REPLACED ALL CENTERBEARINGS WITHIN 1 1/2 YEAR. ENGINE LIGHT WON'T GO OFF. STILL CAN'T SEE TO DRIVE AT NIGHT.
THE REAR LIFT GATE OPENS RANDOMLY. PARKED IN THE GARAGE, IT OPENS. OUT SHOPPING PARKED IN A LOT AND RETURN TO CAR AND IT'S OPEN. PARKED IN DRIVEWAY, IT OPENS. IT HAPPENS WHENEVER AND WHEREVER. WHEN I NOTICE THE LIFT GATE HAS OPENED, I CLOSE IT AND CHECK IT 20 MINUTES LATER ONLY TO FIND IT OPEN AGAIN.
HEADLIGHT PROBLEM, I CHANGE THE HEADLIGTS 3 YEARS BACK AT THE DEALER BECAUSE OF WATER INSIDE THE UNITS. NOW 3 YEARS LATER I DRIVING IN COMPLETE DARKNESS THE INSIDE REFLECTOR IT SEEM TO BE FOG UP OR THE REFLECTOR IS NO GOOD . THIS IS A HAZARD I CAN NOT SEE NOT EVEN A FOOT A WAY FROM INSIDE CAR. IT SEEM LIKE I'M DRIVING WITH OUT LIGHT. IS A VERY SPENCIVE FIX.
DRIVER SIDE HEADLAMP HAS WATER INSIDE. THIS CAUSES THE HEADLIGHT TO GO OFF COMPLETELY FOR A WHILE. IT'S AS IF A SHORT EXISTS. VISIBILITY IS BAD. GM CADILLAC SENT A LETTER RECENTLY THAT A DESIGN DEFECT EXISTS. IF THE PROBLEM OCCURRED IN MY VEHICLE, I CAN GET REIMBURSED. WELL, THE PROBLEM OCCURED ON THE RIGHT SIDE HEADLIGHT A COUPLE OF YEARS AGO. DEALERSHIP FIXED IT AND I HAD TO PAY. I RECENTLY RECEIVED A PARTIAL REIMBURSEMENT FROM GM. AT THE TIME, THE DEALERSHIP STATED THE OTHER HEADLIGHT WAS NOT SO BAD. THEY DID NOT REPLACE, BUT I DID NOT HAVE THE RESOURCES TO REPLACE IT AT THE TIME. TODAY, I CALLED A CADILLAC DEALERSHIP AND WAS INFORMED THAT GM WILL NOT COVER IT BECAUSE IT HAD TO BE DONE BY SEPTEMBER 2020. HOWEVER, WHY WOULD THERE BE A LIMIT ON AN ADMITTED DESIGN DEFECT BY THE MANUFACTURER? IT IS A SAFETY DEFECT IN MY OPINION, AS I AM A NIGHT DRIVER IN THE RAINY PACIFIC NORTHWEST. ATTACHED ARE 2 PHOTOS. THE CLOUDY ONE IS THE LEFT DRIVER SIDE WINDOW (PHOTO IMG 3203) AND THE CLEAR ONE THAT WAS REPLACED IS ON THE RIGHT (IMG 3204).
BEFORE I PURCHASED THIS CAR I SPECIFICALLY ASKED THE DEALERSHIP IF IT HAD HEADLIGHT ISSUES GETTING MOISTURE IN AND THEN HID LIGHTS GOING OUT. I WAS TOLD NO THAT IT DID NOT. I PURCHASED THE VEHICLE THEY HAD IT AT THE DEALERSHIP FOR ONE MORE WEEK BECAUSE THEY WERE DOING A REPAIR ON THE IN-DASH ENTERTAINMENT SYSTEM. I PICKED THE CAR UP DROVE IT HOME THAT EVENING AND NOTICED THE HEADLIGHTS WERE DIFFERENT COLORS. WITHIN ONE WEEK WE HAD SOME RAIN, THE CAR WAS PARKED IN THE DRIVEWAY DURING THIS TIME AND WHEN IT WAS DRIVEN NEXT MY FRONT RIGHT HEADLIGHT WENT OUT. THEY ARE A HIGH LOW BEAM HID LIGHT WHICH CANNOT STAND MOISTURE. I LET THE DEALERSHIP KNOW THEY HAVE NOT GOTTEN BACK WITH ME AS TO FIXING THIS PROBLEM BECAUSE I TOLD THEM IT WAS A SAFETY ISSUE. AND I FEEL THAT I WAS MISLED WHEN I PURCHASED THE VEHICLE BECAUSE I WOULD NOT HAVE PURCHASED IT HAD I KNOWN AND I HAVE SUBSEQUENTLY BEEN PULLED OVER IN THE SAID VEHICLE TWICE WELL I HAVE BEEN AWAITING COMMUNICATION WITH THE DEALERSHIP, AS I HAVE EMAILED MY SALESPERSON WHY AND TOLD HIM WHAT I FOUND OUT FROM A DEALERSHIP HOW THE REPAIR PROCESS IS TO WORK. I WAS TOLD BY HIM PREVIOUSLY MY SALES GUY, THAT WE WOULD BOTH GATHER INFORMATION AND THAT THE DEALERSHIP WOULD COME UP WITH I PLAN TO CORRECT THIS PROBLEM. THE LIGHT WENT OUT MID-TO-LATE OCTOBER AND HERE IT IS DECEMBER 23RD AND I STILL HAVE NO HEADLIGHT.
THE FRONT LIGHT HAVE A RECALL YET GM TELLS ME MINE DOESN'T QUALIFY. NOW MY LIGHTS WILL NOT WORK AT DARK, TO SAY THE LEAST THIS IS VERY DANGEROUS AND GM NEEDS TO HOPE I DO NOT HAVE AN ACCIDENT DUE TO NO HEADLIGHTS AT DARK. IT IS OVER 3000.00 JUST FOR PARTS AND NO PROMISES FROM GM THIS WILL FIX OR KEEP FROM HAPPENING AGAIN. GM SHOULD BE ASHAMED OF THEIR INTEGRITY
HEADLIGHT ISSUE. GM SAID THEY WOULD REIMBURSE ME FOR WHAT I PAID TO GET MY HEADLIGHTS FIXED, BUT THEY APPEAR TO BE SCAMMING ME AND GIVING ME THE RUN AROUND. NOT ABLE TO FIND SOMEONE TO HELP ME. NO WAY TO MAKE A COMPLAINT. PLEASE HELP ME.
EVERY TIME IT RAINS MOISTURE GET IN THE HEADLIGHTS AND THEY GO OUT UNTIL IT DRYS
WHILE DRIVING MY SRX THROUGH DOWNTOWN AREA, I WAS ATTEMPTING TO MAKE A TURN AND IT SUDDENLY WOULDN'T STEER IN THE DIRECTION I WANTED IT TO AND WHEN I ATTEMPTED TO HIT THE BRAKES IT DIVED DIRECTLY INTO A BRICK WALL AND ALL FOUR AIRBAGS DEPLOYED AND CAR WAS DECLARED AS TOTAL LOSS.
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT THAT WHILE DRIVING THE VEHICLE, THERE WAS AN ABNORMAL SOUND OF WATER MOVING AROUND THE GAS TANK. THE VEHICLE WAS TAKEN TO COLONIAL CADILLAC OF WOBURN (201 CAMBRIDGE RD, WOBURN, MA 01801; (781) 935-7000) WHO STATED THAT THE DRAINAGE FROM THE REAR HATCH WAS ROUTED INCORRECTLY CAUSING WATER TO SEEP INTO THE SUBFRAME OF THE VEHICLE. THE HOOD WAS REPLACED AT CADILLAC OF NORWOOD (700 PROVIDENCE HWY, NORWOOD, MA 02062; (781) 762-5900). THE CONTACT STATED THAT THE MOON ROOF WAS REPLACED HOWEVER, AFTER THE REPAIR WAS PERFORMED, WATER STARTED ENTERING THE VEHICLE FROM THE MOON ROOF. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE 145,000.
HEAD LAMP FOG UP WITH MOISTER AND HEAD LIGHTS ARE DIM . VERY HARD TO SEE AT NIGHT STATIONARY AND IN MOTION
MY CADILLAC WILL GO INTO DRIVE AND REVERSE BUT WHEN I'M DRIVING DOWN THE ROAD IT WON'T SHIFT THE RPMS STAY REAL HIGH IT WONT SHIFT RATHER SHOULD I SAY IN MY CADILLAC
TL* THE CONTACT OWNED A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE TRACTION CONTROL, ENGINE, REAR AXLE SERVICE, AND POWER TRAIN WARNING LIGHTS ILLUMINATED. THE CONTACT LOST CONTROL OF THE STEERING WHEEL AS THE VEHICLE PULLED TO THE LEFT. THE CONTACT TRIED TO REGAIN CONTROL OF THE STEERING WHEEL HOWEVER CRASHED INTO A TELEPHONE POLE. ALL AIR BAGS DEPLOYED. MEDICAL ATTENTION WAS CONTACTED. THE CONTACT WAS TAKEN TO THE HOSPITAL FOR MINOR INJURIES TO BOTH ARMS. A POLICE REPORT WAS FILED. THE POLICE TOWED THE VEHICLE TO A LOT WHERE THE CONTACT WAS AWAITING HER INSURANCE ADJUSTER RESPONSE. THE POLICE DEEMED THE VEHICLE A TOTALED LOST. THE DEALER NOR MANUFACTURER WERE CONTACTED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 107,500.
HEADLIGHTS ARE BAD EVEN CHANGING THE BULBS QUITE A FEW TIMES. AND ASKED FROM A DEALERSHIP THEY WANT TO CHANGE THE HEADLIGHTS COMPLETELY AND REPAIR COULD COST OVER $1500 DOLLARS THAT IS A RIP OF ALREADY PAID HELL LOT A MONEY TO BUY THIS CAR
HEADLIGHTS ARE ALWAYS FULL OF MOISTURE/CONDENSATION ON THE INSIDE
TLA* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE WAS STOPPED OUTSIDE OF THE GARAGE, WHEN HIS WIFE NOTICED A FLUID LEAK UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO BROGAN CADILLAC LOCATED AT 112 ROUTE 46 EAST, TOTOWA, NJ 07512, (973) 200-4515, WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE POWER STEERING HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THREE WEEKS LATER HIS WIFE BECAME AWARE OF ANOTHER LEAK UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED BACK TO DEALER AND THE CONTACT WAS INFORMED THAT THE POWER STEERING HOSE WAS NEEDED TO REPAIRED ONCE AGAIN. THE VEHICLE WAS REPAIRED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 11V595000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 83,695.*DT*JB*DT CONSUMER STATED ACCORDING TO THE CAMPAIGN IN 2010 VEHICLE SHOULD HAVE BEEN RECALLED, REPLACEMENT OF FAULTY HOSE.*JB
THERE IS ALREADY A CLASS ACTION LAWSUIT REGARDING THE HEADLIGHTS FOGGING AND DIMMING WHILE DRIVING ON THIS MODEL VEHICLE. BOTH DRIVER SIDE AND PASSENGER SIDE LIGHTS FOG, WHICH CAUSES THE HEADLIGHTS TO BOTH DIM AND GO OUT CAUSING THOUSANDS OF DOLLARS WORTH OF REPAIR. I HAVE NOW HAD TO HAVE MINE REPLACED TWICE DUE TO FOGGING IN THE HEADLIGHT ASSEMBLY. THIS PROBLEM HAPPENS REGARDLESS OF BEING STATIONARY, PARKED, INDOORS OR OUTDOORS, DRIVING OR NOT. HOWEVER, THE CLASS ACTION WAS ONLY SETTLED FOR MICHIGAN AND FLORIDA - CADILLAC HAS ADMITTED THERE IS A PROBLEM, BUT WILL NOT FIX THE PROBLEM IN OTHER STATES.
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHT WAS INADEQUATE FOR NIGHT TIME DRIVING. THE VEHICLE WAS TAKEN TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788) WHERE THE PASSENGER'S SIDE HEADLIGHT WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 100,000.
ENGINE LIGHT ON MOST OF THE TIME. TIMING BELT ISSUE ACCORDING TO TEST.
BRAKES STIFF WHEN PRESSED ON, BUT WON'T SLOW DOWN RIGHT AWAY. HAVE TO PUSH HARD REALLY FAST TO COME TO QUICK STOP. USUALLY AFTER JUST STARTING UP THE VEHICLE AND BEGINNING TO BACK UP. SINCE I PURCHASED IT (USED) IN JULY 2019
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2010 Cadillac SRX → · Every SRX year → · How the figures are calculated →