Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →
HEADLIGHTS ARE TOO DIM. SAFETY HAZARD. MECHANICS SAY NOTHING I CAN DO EXCEPT TRY REPLACE THE ENTIRE HEADLIGHT AT $1500 EACH. AND, WHO KNOWS IF THIS WOULD WORK? THE HEADLIGHTS DO NOT WORK PROPERLY AND THIS IS A KNOWN PROBLEM WITH THIS MODEL. I CANNOT SPEND $3,000 AS THIS IS HALF THE VALUE OF THE CAR. THE HEADLIGHTS SHOULD BE REPLACED BY THE MANUFACTURER BECAUSE THIS IS A SAFETY HAZARD. I CANNOT DRIVE THE CAR AT NIGHT.
LOW BEAM HEADLIGHTS HAVE BECOME SO DIM, DRIVING AT NIGHT IS VERY DIFFICULT WITHOUT USING THE HIGH BEAMS. USING HIGH BEAMS CREATES A SAFETY ISSUE FOR ONCOMING DRIVERS, SO THIS ISN'T AN OPTION. REPLACING THE HEADLIGHTS WITH OEM PRODUCTS IS A SHORT TERM FIX AS THE REPLACEMENT PRODUCT IS AS DEFECTIVE AS THE ORIGINAL. I'VE RESEARCHED THIS AND FOUND THIS IS A KNOWN PROBLEM ON CADILLAC SRX FROM 2010 TO 2015. GM HAS NOT ISSUED A RECALL TO RESOLVE THIS SAFETY HAZARD THEY CREATED.
HEADLIGHTS ARE EXTREMELY DIM AND BASICALLY UNUSABLE UNLESS THE BRIGHTS ARE ON. I ALSO HAVE CONDENSATION IN THE PASSENGER SIDE HEADLIGHT FIXTURE. THIS CAUSES THE LIGHTS TO BE EVEN MORE DIM COMING FROM THAT HEADLIGHT.
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE THE VEHICLE WAS STATIONARY AT A TRAFFIC LIGHT, IT HESITATED TO RESPOND WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KEN BATCHELOR CADILLAC (11001 I-10, SAN ANTONIO, TX 78230, (210) 690-0700) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED A SECOND TIME. THE CONTACT MENTIONED THAT THE TIMING CHAIN WAS PREVIOUSLY REPLACED AT 99,000 MILES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO SUBMIT A COMPLAINT. THE FAILURE MILEAGE WAS 170,000.
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 20 MPH, THE VEHICLE STARTED TO MAKE AN ABNORMAL NOISE AND THE SERVICE REAR AXLE AND ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO RIZZA CADILLAC BUICK GMC (LOCATED AT 8425 159TH ST, TINLEY PARK, IL 60487, (708) 429-6600) WHERE IT WAS DIAGNOSED THAT THE REAR AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED THE FOLLOWING DAY. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY STATED THAT THEY REPAIRED THE VEHICLE AND REPLACED THE OIL ON THE REAR AXLE. THE CONTACT STATED THAT THE VEHICLE STILL MADE AN ABNORMAL NOISE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 107,000. *TR VEHICLE HEADLIGHT PASSENGER SIDE HAD TO BE REPLACED COST $1,300 KNOWN RECALL. RECALLS WERE NOT ALLOWED BUT ARE KNOWN ISSUES WITH THE 2010 SRX TOTAL EXPENSES. CATALYTIC CONVERTER KNOWN RECALL 8,600 C AN PROVIDE RECEIPTS.*JB
I AM ISSUING WITH THE HEADLIGHT LOW BEAM. THE LIGHT IS VERY DIM. I HAVE NOTICED SEVERAL COMPLAINTS ON THE SAME ISSUE. CADILLAC STILL HAS NOT ISSUED A RECALL FOR THIS PROBLEM. THIS PROBLEM IS A SAFETY ISSUE, DRIVING VISIBILITY IS LOW THIS COULD RESULT INTO AN ACCIDENT. I HAVE HAD THE OUTSIDE OF THE HEADLIGHT CLEAN, BUT NO DIFFERENCE IN LOW BEAM VISIBILITY. THIS IS A SAFETY ISSUE GOR MANY DRIVERS.
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. AN INTERMITTENT NOISE WAS HEARD WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION. THE FAILURE OCCURRED MOST OFTEN WHILE OPERATING THE VEHICLE IN COLD TEMPERATURES. CABLE DAHMER CADILLAC OF KANSAS CITY (1151 W 104TH ST, KANSAS CITY, MO 64114, (855) 420-1315) WAS BEEN UNABLE TO DUPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT WAS NOTIFIED OF THE FAILURE ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 30-35,000. CONSUMER ALSO STATED THERE IS A PULLING, GROWLING NOISE WHEN MAKING TIGHT TURNS IN WARM WEATHER ON HIGHWAY. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
CADILLAC 2010 SRX HAS MOISTURE IN BOTH HEADLAMPS AGAIN. LEFT HEADLIGHTS HAS STOPPED WORKING, RIGHT SIDE IS WORKS ON AND OFF. HEADLAMPS HAVE BEEN FIXED PREVIOUSLY DUE TO MOISTURE. WHEN WILL THE FEDERAL GOVERNMENT AND/OR CADILLAC GOING TO HAVE A RECALL ON THIS? THIS IS A COMMON SAFETY PROBLEM WITH THESE CARS AND ARE EXTREMELY DANGEROUS TO DRIVE DURING RAIN, SNOW, OR AT NIGHT. HELP!!!
THE FRONT SUSPENSION WAS MAKING A LOT OF LOUD NOISE, ESPECIALLY WHEN DRIVING OVER ANY BUMPS. I TOOK IT TO THE LOCAL CADILLAC DEALERSHIP AND WAS TOLD THERE ARE NO LUBRICATION FITTING ON THE FRONT SUSPENSION OF THE 2010 SRX AND IT HAD SERIOUSLY WORN OUT TIE ROD ENDS AND CONTROL ARM AND THEY NEEDED TO BE REPLACED IMMEDIATELY.
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE ATTEMPTING TO SWITCH GEARS, THE VEHICLE JOLTED AND TOOK EXTRA TIME TO SHIFT INTO GEAR. ALSO, THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 12,191.
HEADLIGHTS ARE VERY DIM. REPLACED NUMEROUS TIMES WITH HIGHER LUMEN BULBS BUT REMAINS DIM. DEALER HAS NO IDEA.
TIMING CHAIN!!!! ONLY HAD THIS TRUCK UNDER 2 YEARS 2010 CADILLAC SRX I GO TO THE MECHANIC SHOP HE TELLS ME IT'S A CRANK SHAFT SENSOR HE FIXES IT ENGINE LIGHT STILL ON HE DOES SOME MORE CHECKING THEN BOOM!!! IT'S THE TIMING CHAIN WHEN BIG THINGS LIKE THIS GO WRONG IT SHOULD DEFINITELY NOT BE OUT OF THE PURCHASERS POCKET IT SHOULD BE OUT OF THE MANUFACTURERS POCKET THIS IS RIDICULOUS ESPECIALLY WHEN YOUR STILL PAYING ON THE VEHICLE I'LL NEVER IN MY LIFE OWN A CADILLAC AGAIN OR ANYTHING MADE BY THIS COMPANY
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO WORLEY AUTO SALES (5042 PRINCETON GLENDALE RD, LIBERTY TOWNSHIP, OH 45011, (513) 737-8677), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. THE VIN WAS NOT AVAILABLE.
LOW-BEAM HEADLIGHTS ON 2010 SRX CADILLAC EXTREMELY DIM, VISIBILITY VERY POOR DRIVING AT NIGHT. HIGH BEAM MUST BE USED TO DRIVE AT NIGHT. REPLACED HEADLAMP BULBS, HEADLAMP SHIELDS AND CLEANED PROFESSIONALLY, STILL NO IMPROVEMENT. NOTICED CONDENSATION IN HEAD LIGHTS NEVER GOES AWAY. NEIGHBOR HAS SAME 2012 MODEL REPORTED SAME PROBLEM AND HAD TO REPLACE ENTIRE HEADLIGHT SYSTEMS FOR $1800.
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS DID NOT FUNCTION DUE TO MOISTURE BUILD-UP. THE VEHICLE WAS TAKEN TO TUSTIN CADILLAC (LOCATED AT 8401, 50 AUTO CENTER DR, TUSTIN, CA 92782, (866) 861-7452) WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAK AND THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 36,500.
THE HEADLIGHTS GET MOISTURE IN THEM CAUSING HEADLIGHTS TO BARELY WORK. I CAN'T SEE ANYTHING AT NIGHT. IT IS SO DANGEROUS! CALIFORNIA AND FLORIDA HAVE HAD SUCCESSFUL LAWSUITS OVER THE ISSUE AND CADILLAC'S OWNERS ARE GETTING REIMBURSED. WHY CAN'T WE GET REIMBURSED IN MINNESOTA?
I LIVE IN MARYLAND OWNER OF A 2010 CADILLAC SRX AND MY HEADLIGHTS HAVE BEEN FOGGED UP WITH CONDENSATION SINCE I PURCHASED THIS CAR IN 2014 USED. I HAVE NOT RECEIVED ANY TYPE OF LETTER PERTAINING TO THE HEADLIGHT ISSUE. SEVERAL YEARS BACK I DID WRITE A LETTER TO GM COMPLAINING ABOUT THE PROBLEM BUT IT FELL UPON DEAF EARS! ANY SUGGESTIONS FROM ANYONE OUT THERE! ANY AND ALL HELP WOULD BE GREATLY APPRECIATED. I HAVE BEEN EXTREMELY DISAPPOINTED AND FRUSTRATED WITH THIS WHOLE SITUATION. WHY ARE THE LAWSUITS ONLY BEING HANDLED STATE BY STATE AS OPPOSED TO A NATIONWIDE PROBLEM WITH THESE HEADLIGHTS. WE NEED PROTECTION FROM THE GIANT CAR MANUFACTURERS BECAUSE THEY ARE [XXX] ALL OVER US ALL THE TIME WHEN IT COMES TO FIXING A VERY DANGEROUS SITUATION WITH THIS HEADLIGHT PROBLEM. YOU LITERALLY CAN'T SEE THE ROAD IN FRONT OF YOU!!!!!!!! GM TAKE RESPONSIBILITY FOR YOUR MAJOR DEFECTIVE PRODUCT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE WAS PRESENT INSIDE THE DRIVER'S SIDE HEAD LAMP ASSEMBLY, WHICH CAUSED THE HEADLIGHTS TO SHUT OFF. THE VEHICLE WAS TAKEN TO MARK CHRISTOPHER CHEVROLET (1231 CONVENTION CENTER WAY, ONTARIO, CA) WHERE IT WAS DIAGNOSED THAT THE HEAD LAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 22,000. THE VIN WAS UNKNOWN. *TT*JB
MOISTURE, CONDENSATION, DIM, CLOUDED AND IMPROPERLY ILLUMINATE THE ROAD ON LEFT DRIVER SIDE. THE PASSENGER SIDE WAS REPLACED BEFORE WE TOOK OWNERSHIP. THE PASSENGER SIDE HAS BEEN REPLACE WITH AFTERMARKET ASSEMBLY AFTER IT WAS DAMAGED.
WHEN I'M DRIVING IT AUTOMATICALLY SWITCHES TO ANOTHER GEAR . THEN IT FEELS LIKE IT'S HOLDING BACK. AS I CONTINUE TO ACCELERATE IT GETS LOUDER AND LOUDER SOUNDING LIKE A GO CART. IT WILL NOT GO FASTER THAN 60 MPH WHEN IT GETS INTO THIS ODD MODE. TO TEMPORARILY FIX THE PROBLEM I HAVE TO PULL OVER AND PUT IT INTO PARK AND THEN DRIVE AGAIN BUT A MINUTE OR TWO GOES BY AND IT DOES IT AGAIN. WHEN I'M GOING ABOUT 70 MPH ON THE HIGHWAY IT WILL NOT DO IT. IT ONLY HAPPENEDS WHEN I'M SLOWING DOWN OR SPEEDING UP NORMALLY AT STOP SIGNS AND THINGS. I HADN'T HAD THIS CAR VERY LONG, I BOUGHT IT FROM SOMEONE OFF OF FACEBOOK AND HE CLAIMS THAT'S NEVER HAPPENED TO HIM! I DON'T BELIEVE THAT THOUGH!
ABOUT A YEAR OR SO AGO WHILE EXITING OFF THE HIGHWAY MY CAR STARTED LOSING POWERED AND WHILE FOOT ON GAS PEDAL, GAS PEDAL STOPPED WORKING AND MERGED TO THE SIDE OF THE ROAD BEFORE SHUTTING OFF COMPLETELY, CALLED TOW TRUCK AND EVER SINCE MY CAR LOSES POWER WHEN DRIVING PUT THE CAR IN SHOP AND THEY SAY IT'S THE TIME CHAIN/ TIME CHANGE GAZER!
HEADLIGHTS COLLECT MOISTURE IN LENS COVER AND OVER TIME THE HEADLIGHTS BURN OUT LEAVING YOU WITH A VEHICLE WITH NO HEADLIGHTS. APPROXIMATE REPAIR COST BY CADILLAC DEALERSHIP $2500.
PURCHASED 11/16 WITH 62K MILES, 12/16 REPLACED HIGH PRESSURE STEERING LINE, 5/18 REPLACED ALL TIMING CHAINS, 1/19 REPLACED STEERING COOLER. 2-WEEKS LATER LOWER END ROD KNOCK-CONNECTING ROD BEARING(S) BAD. NO WARNING, NO SOUNDS AND THE OIL WAS CHANGED SAME TIME AS STEERING COOLER REPLACED. NO NOTICE OF SHAVINGS IN OIL. OIL HAS BEEN CHANGED EVERY 3-5000 MILES. ALL SERVICE PERFORMED AT CADILLAC DEALERSHIP. $8999 TO REPLACE ENGINE. KBB CAR TRADE IN VALUE $7300, NOW $1000 FROM DEALERSHIP. AT 60 I'VE OWNED A LOT OF AUTOMOBILES, SEVERAL CADILLAC'S AMONG THEM AND TAKE EXCELLENT CARE OF THEM. I HAVE A PICKUP WITH 243K JUST TO SHOW HOW WELL I TAKE CARE OF THEM. THIS OUT OF THE BLUE BLOWN CONNECTING ROD BEARINGS IS HIGHLY SUSPECT. ESPECIALLY JUST HAVING HAD THE DEALER PERFORM AN OIL CHANGE. IF THE BEARINGS WERE GOING BAD THERE WOULD HAVE BEEN SHAVINGS IN THE OIL, AND WOULD HAVE BEEN OBVIOUS. SIDE NOTE. WHEN I CHECKED THE CODES BEFORE BEING TOWED TO THE DEALERSHIP IT HAD A P0017 CRANKSHAFT SENSOR. SAME CODE WHEN I HAD TO REPLACE THE TIMING CHAINS.
HEADLIGHTS HAVE BEEN FILLED WITH CONDENSATION FOR OVER 4 YEARS AND DEALER SAYS IT WOULD NOT CAUSE ANY ISSUES, PURELY A COSMETIC ISSUE. NOW HEADLIGHTS ARE MALFUNCTIONING, WITH LOW BEAM ALTERNATING BETWEEN WORKING AND NOT WORKING, AND CAN ONLY FLASH HIGH BEAMS, NOT KEEP THEM ON FOR NIGHT DRIVING. THE LAWSUIT CHESTER STEELE V GM IS ONLY LIMITED TO CALIFORNIA, ONE OF THE DRIEST STATES. WITH RECENT BELOW 0F TEMPERATURES THE CONDENSATION HAS MOST LIKELY FRIED THE CONNECTIONS FROM FREEZING, THAWING, AND REFREEZING. GM KNOWS THIS IS A PROBLEM, AND WILL NOT ADDRESS IT EXCEPT WITH AT LEAST A $2,000 BILL TO FIX IT.
HID HEADLAMPS SHORT OUT DUE TO WATER INTRUSION IN HEADLAMP AND LOCATION OF BALLAST THAT ALLOWS WATER TO INTRUDE INTO BALLAST AND SHORT OUT. CANNOT JUST REPLACE BALLAST AND PROJECTOR HID AS IT WILL HAPPEN AGAIN. COSTS OVER $1600 TO REPLACE WHOLE HID HEADLAMP ASSEMBLY. SAFETY ISSUE AND EXTENDED WARRANTY THAT I PURCHASED DOES NOT COVER. I NOW SEE ON THE INTERNET THAT THIS HAS BEEN AN ONGOING PROBLEM ON THIS MODEL AND GM HAS NOT DONE A RECALL FOR WATER INTRUSION. POOR DESIGN AS BALLAST IS UNDERNEATH LAMP AND SERVICE TECH SAYS THERE IS NO SEAL BETWEEN HID AND BALLAST SO WATER INSTRUSION IN LAMP GETS TO BALLAST. THIS LAMP IS A COMPLICATED SHAPE AND PROBABLY VERY HARD TO MAKE A WATER SEALED LAMP.
VISIBILITY AT NIGHT IS SO POOR THAT I DON'T FEEL COMFORTABLE DRIVING THIS VEHICLE AFTER DARK. IT IS LIKE THE LIGHTS ARE WORKING ABOUT 30%. I LOOKED ONLINE AND NOTICED THERE IS A PATTERN WITH THIS MAKE AND MODEL AND THE POOR VISIBILITY/LIGHTING AT NIGHT. THIS IS A HORRIBLE SAFETY ISSUE AND A RECALL NEEDS TO BE ISSUED. CONSUMERS EXPECT CADILLAC TO BE ABOVE THE STANDARD AND WE PAY MORE FOR THAT. WE SHOULD NOT HAVE THESE KINDS OF ISSUES AND BE EXPECTED TO PAY OUT OF POCKET TO REPAIR THEM. A RECALL SHOULD BE ISSUED TO MAKE THESE VEHICLES SAFE TO DRIVE AT NIGHT.
BRAKES ARE CONSTANTLY LOCKING UP AS I DRIVE DOWN THE HIGHWAY. THE LIGHTS ARE DEFECTED. I'VE REPLACED THE BULBS NUMEROUS TIMES BUT YOU STILL CAN'T SEE HOW TO DRIVE AT NIGHT TIME. ALSO, SOMETHING IS WRONG WITH THE REAR SUSPENSION.
MY TAIL GATE LIFT OPENS ON IT'S OWN EVEN WHEN THE SWITCH INSIDE THE CAR IN IN THE OFF POSITION WHEN THE CAR IS PARKED
MY 2010 CADILLAC SRX4 WITH 110,000 MILES JUST HAD THE CHECK ENGINE LIGHT COME ILLUMINATE. AS I PULLED OUT OF MY DRIVEWAY ON TO A CITY STREET THE NEXT MORNING TO GO TO THE GM DEALERSHIP TO HAVE THE CAR SCANNED, THE VEHICLE WOULD ONLY TRAVEL AT 10 MPH. I WAS ALMOST REAR ENDED BY THE VEHICLE COMING BEHIND ME. I PULLED OFF THE ROAD, WAITED FOR TRAFFIC TO CLEAR AND TOOK OFF SLOWLY. AFTER TRAVELING ABOUT 200 FEET, THE VEHICLE BEGAN TO OPERATE AS NORMAL. HOWEVER, THE SAME SCENARIO OCCURRED AT THE NEXT STOPLIGHT. I HAD THE CAR SCANNED AND THE CODE CAME UP AS P000017. I WAS INFORMED THAT THE TIMING CHAIN WOULD NEED TO BE REPLACED. THE ESTIMATED PRICE TO REPAIR MY CAR WOULD BE $ 2,200. 00. I HAVE BEEN TO NUMEROUS SITES AND FORUMS AND DISCOVERED THAT THIS IS A COMMON PROBLEM WITH THESE ENGINES. GM ACKNOWLEDGE THIS PROBLEM WITH THE PREVIOUS GENERATION SRX MODEL BUT HAS YET TO ACKNOWLEDGE THE PROBLEM WITH 2010 MODEL YEAR VEHICLES. GM'S CUSTOMER SERVICE TEAM SIMPLY STATES THAT GM IS SORRY AND SAYS THAT YOU ARE WELCOME TO REGISTER A COMPLAINT WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. THEY OFFERED AND ASSIGNED A CASE NUMBER TO MYSELF WHICH BASICALLY ACKNOWLEDGED THAT I CALLED GM. HOW MANY MORE GM AUTOMOBILES DO YOU THINK I WILL PURCHASE?
THE HEADLIGHTS FILL UP WITH MOISTURE. THIS MAKES THE LIGHTS SO DIM YOU CAN'T EVEN SEE THE ROAD.
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE TRANSMISSION WAS SLIPPING. WHILE ATTEMPTING TO SWITCH GEARS, THE VEHICLE WOULD JOLT AND TAKE EXTRA TIME TO SHIFT INTO GEAR. THE TRANSMISSION WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TOWED TO THE LOCAL MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,291. THE VIN WAS UNKNOWN.
THE LIGHTS ARE EXTREMELY DIM. VERY DANGEROUS ON THE ROAD. I'VE REPLACED THE FUSES FOR THE HEADLIGHTS. I'VE REPLACED THE ENTIRE HEADLIGHT ASSEMBLY AND STILL NO LUCK. ONE DONE RESEARCH ONLINE AND THERE ARE NUMEROUS PEOPLE COMPLAINING ABOUT THIS ISSUE. CADILLAC WILL NOT FIX IT.
TWO INCIDENTS THAT ENDANGERED MY LIFE AS WELL AS OTHERS. VEHICLE WITH 26,000 MILES DRIVING ON INTERSTATE AT 65 TO 70 MPH ALL OF A SUDDEN VEHICLE STOPS COMPUTER SAYS ENGINE POWER REDUCED TRAFFIC BEHIND WAS LUCKY ABLE TO AVOID HITTING ME. SECOND INCIDENT LAST WEEK ON INTERSTATE TRAFFIC ALL STOPPED DUE TO CONSTRUCTION I HAVE LITTLE TO NO BRAKES FORTUNATELY I WAS ABLE TO SWERVE OFF TO MY RIGHT SITUATION VERY VERY DANGEROUS.
DRIVER SIDE HEADLIGHT DOES NOT WORK AS CONDENSATION BUILD UP BLOWS OUT THE LAMP. THIS HAS BEEN REPLACED TWO TIMES AND IS NOW OUT THE THIRD TIME. THIS IS A SAFETY ISSUE ON THIS MODEL AND CADILLAC DOES NOT EVEN MAKE A REPLACEMENT THAT DOES THE SAME THING AFTER A SHORT PERIOD OF TIME THAT A NEW UNIT HAS BEEN INSTALLED.
HEAD LIGHT ARE MOIST AND VERY LOW AND I BARELY CAN SEE AT NIGHT , IT'S A MANUFACTURER ISSUE AND I CAN'T AFFORD TO FIX IT IN MY OWN
AT 96,126, THE SERVICE ENGINE LIGHT CAME ON. TOOK TO CADILLAC DEALER AND WAS TOLD THAT CODE P0017 CAME UP AND THAT THE TIMING CHAIN NEEDED TO BE REPLACED. HAD THE TIMING CHAIN REPLACED. AT 122,962, THE SERVICE ENGINE LIGHT CAME ON. TOOK BACK TO SAME CADILLAC DEALER AND WAS TOLD THE CODE P0017 CAME UP AGAIN AND THAT THE TIMING CHAIN WOULD HAVE TO BE REPLACED ONCE AGAIN AFTER ONLY 26,836 MILES ON THE FIRST REPLACED TIMING CHAIN.
WHILE DRIVING MY CAR LOSES THE POWER TO ACCELERATE WHEN TRAVELING 5 MILES PER HOUR TO GO FASTER, THE RPM'S GO UP BUT THE CAR DO NOT ACCELERATE. IN MY RESEARCH THIS IS HAPPENING TO A LOT OF CARS.
I SAE THAT IN CALIFORNIA THERE WAS A CLASS ACTION FILED AGAINST GM FOR FAULTY HEADLIGHTS. ONE OF MY HEADLIGHTS JUST WENT OUT AND I AM LOOK FOR A FIX/REPLACEMENT. I CHANGED THE BULB BUT THAT DID NOT WORK
DUE TO BAD SEALS IN HEADLIGHTS AND CONDENSATION LIGHTS ARE ALWAYS DIM TO THE POINT CANNOT SEE TO DRIVE VEHICLE AT NIGHT EVEN AFTER CHANGING BULBS. CADILLAC STILL USING FAULTY HEADLIGHTS WITH BAD SEALS WHEN REPLACING.
HEADLIGHTS ARE VERY DIM DUE TO MOISTURE FROM A LACK OF SEALING.THERE ALSO SEEMS TO BE A LOT OF OTHERS OWNERS HAVING PROBLEMS WITH TIMING CHAINS.
FAULTY HEADLAMP THAT I KEEP HAVING TO REPLACE SOMETHING ON IT BECAUSE IT KEEPS GOING OUT AND AC WILL NOT GET COLD ON LEVEL 1,2, OR 3. IT'S GIVING FAULTY CODES.
CONDENSATION IN HEADLIGHTS CAUSING VISIBILITY ISSUES AND INTERFERING WITH THE ELECTRICAL COMPONENTS FOR HEADLIGHTS TO WORK PROPERLY. THIS IS A MAJOR ISSUE AND NEEDS TO BE FIXED SINCE I HAVE A BAD EYESIGHT AND YOUNG CHILDREN IN THE HOME.
THE HEADLIGHTS LIGHTS ARE NOT PROPERLY WORKING. THEY'RE COMPLETELY OUT!!! WE CAN'T DRIVE AT NIGHT UNLESS WE USE THE HIGH BEAMS. MY HUSBAND AND I HAD A FRIEND REPLACED THE BULBS ON THE SIDE OF THE HEADLIGHTS BECAUSE WE THOUGHT THAT THEY WERE THE ISSUE. THE MAIN CENTER LIGHTS WERE STILL OUT. WE TOOK IT TO DISCOUNT AUTO PARTS AND WE WERE TOLD THAT THE WRONG BULBS WERE USED. AFTER WE PURCHASED WHAT WE THOUGHT WAS THE CORRECT BULBS, THE WORKER VOLUNTEERED TO PUT THEM IN FOR US. AFTER HE WAS DONE, THE LIGHTS STILL DIDN'T COME ON. WELL, THE LIGHTS ON THE SIDE WORKED BUT NOT THE MAIN CENTER LIGHTS. ANYWAY, I GOGGLED THIS TO SEE IF ANYONE ELSE WAS EXPERIENCING THE SAME ISSUE. OMG! SO MANY PEOPLE ARE HAVING THE SAME EXACT ISSUE. A FEW PEOPLE WENT TO THE CADILLAC DEALER HAD THE LIGHTS FIXED AND AFTER A FEW WEEKS, THE LIGHTS WERE OUT AGAIN. SOME PEOPLE TRIED FIXING THE ISSUE THEMSELVES AND AFTER WORKING FOR A FEW WEEKS, LIGHTS WERE OUT AGAIN. YESTERDAY, I SAW TWO OF THE SAME CADILLACS SRX AND NOTICED THE SAME THING. THE FRONT LIGHTS WERE OUT AND VERY DIM SUCH AS OURS. THIS IS VERY DANGEROUS!! PEOPLE'S LIVES ARE IN DANGER. WE NOTICED IT WHEN MY HUSBAND HAD TO RUSH ME TO THE ER LATE LAST YEAR OR EARLIER THIS YEAR. IT WAS AROUND 11 PM AND THE STREET WE HAD TO DRIVE DOWN WAS COMPLETELY DARK. IT WAS A TWO WAY STREET AND WE HAD NO CHOICE BUT TO USE THE HEAD BEAMS WHEN NO CARS WAS COMING ON THE OTHER SIDE. WE WAS SO FRIGHTENED WHEN WE HAD TO TURN THEM OFF BECAUSE HOW DARK IT WAS. THERE WERE NO
THE HEADLIGHTS HAVE BUILT UP CONDENSATION IN THEM WHICH NOT ONLY MAKES IT VERY DIFFICULT FOR ME TO SEE AT NIGHT TIME BUT ALSO MAKES IT DIFFICULT FOR OTHER DRIVERS TO SEE ME.
HEADLIGHT HOUSING IS NOT SEALING PROPERLY. WATER CAN PENETRATE INSIDE ASSEMBLY AND THEN CONDENSATE. THIS LEADS TO CLOUDED HEADLIGHTS WHICH DOES NOT PROPERLY ILLUMINATE THE ROAD. FURTHERMORE, IT CAUSES ONCOMING DRIVER TO MISCALCULATE VEHICLE LOCATION AND DISTANCE. THIS ISSUE IS PREVALENT THROUGHOUT THIS HEADLIGHT STYLE. MANUFACTURER SHOULD BE HELD RESPONSIBLE.
MY WIFE WAS 25 MILES FROM HOME AT 10:30 PM AND CALLED ME STATING THAT NEITHER HEADLIGHT WAS WORKING. BOTH HAD CONDENSATION IN THE HOUSING. ONLY ALTERNATIVE WAS TO TOW IT HOME OR DRIVE WITH FOG LAMPS ON.NEITHER HEADLIGHT IS WORKING, HIGH OR LOW BEAM. THIS IS TOTALLY UNACCEPTABLE FOR A VEHICLE WITH 60,000 MILES. CALLED CADILLAC AND WAS TOLD YOU ARE OUT OF WARRANTY, YOU WILL PAY ALL COSTS TO FIX THIS PROBLEM.
HEADLIGHTS ARE SO DIM ONCOMING CARS DO NOT SEE ME AND HAVE SWERVED INTO MY LANE IN ATTEMPT TO PASS.
HEADLIGHTS WERE IMPROPERLY SEALED OR POORLY SEALED ALLOWING WATER TO CONDENSATE INSIDE THE HEADLIGHT HOUSING. THIS CREATES A SAFETY HAZARD. WATER CONTINUES TO CONDENSATE IN THE HOUSING AND THEN STARTS POOLING. THIS CAN LEAD TO GETTING WATER IN THE HEADLIGHT ELECTRICAL CIRCUITS CAUSING ELECTRICAL SHORTAGES WHICH CAN ULTIMATELY LEAD TO A FIRE. THIS IS A A VERY COMMON ISSUE AND NEEDS TO BE RESOLVED INSTEAD OF PINNING IT ON OWNERS.
CONTINUE TO DRIVE AFTER STOPPING THE CAR, TRANSMISSION WILL SHIFT FROM FIRST GEAR INTO SECOND GEAR AND STUCK THERE, THEN THE GEAR WILL SHIFT NORMALLY ONLY AFTER U BRING THE CAR TO A TOTAL STOP AND DRIVE AGAIN. HAPPENED TO ME SEVERAL TIMES AFTER I STOPPED THE CAR AT A TRAFFIC LIGHT BEFORE I WAS TRYING TO GET ON THE HIGHWAY
MY SERVICE LIGHT CAME ON AND THE DEALER SAID ITS CODE IS POO17. THE INFORMED ME THEIR MIGHT BE A RECALL SO I AM CHECKING TO SEE HE SAID CADILLAC DID HAVE ONE FOR 2004-2009
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2010 Cadillac SRX → · Every SRX year → · How the figures are calculated →