2010 Cadillac SRX complaints

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WITH THE LOW BEAM HEADLIGHTS IN ACTIVATION HOWEVER, THEY EXHIBITED EXTREMELY POOR LIGHTING. THE HEADLIGHTS FAILED TO ILLUMINATE THE ENTIRE ROAD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY DID NOT HAVE THE PROPER EQUIPMENT TO PERFORM A DIAGNOSIS ON THE HEADLIGHTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100.

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT ON TWO SEPARATE OCCASIONS WHILE ATTEMPTING TO PARK WITH THE BRAKES DEPRESSED, THE VEHICLE ABNORMALLY ACCELERATED AND CAUSED THE CONTACT TO CRASH INTO TWO PARKED VEHICLES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER WHO PERFORMED A DIAGNOSTIC AND WAS UNABLE TO LOCATE A FAILURE CODE. THE VEHICLE WAS ALSO TEST DRIVEN BUT THE FAILURE DID NOT RECREATE. THE FRONT END OF THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 57,000. THE CONSUMER ALSO STATED THE SEAT BELT DIDN'T HOLD HIM IN PLACE. UPDATED 08/12/11. *JB

CADILLAC SRX TURBO PURCHASED 7/26/10. NOVEMBER 2010 @ 4000 MILES TURBO FAILED TO OPERATE AND POOR ACCELERATION, DEALER WOULD HAVE TO ORDER RECALL PARTS AND WOULD LET ME KNOW WHEN AVAILABLE. TEMPORARY REPAIR TO HOSE MADE. IN MARCH 2011, (@ 6000 MILES) ATTEMPTED TO START COLD ENGINE AND HEARD NOISE, AND SOME SMOKE WITHOUT MOVING CAR. LUCKILY THE CAR WAS IN MY DRIVEWAY WHEN THIS "CATASTROPHIC ENGINE FAILURE" OCCURRED. CAR TOWED TO DEALER. DEALER DETERMINED THAT THE PISTON ROD WAS THROWN AND PUT A HOLE IN THE SIDE OF THE ENGINE. CAR HELD WHILE DEALER INVESTIGATED CAUSE. NEXT DAY ADVISED OF CAUSE AND TOLD THAT CORRECTION IS REPLACEMENT OF THE ENGINE. IN MARCH, THE SERVICE DEPT. TOLD ME THEY KNEW NOTHING ABOUT AN ENGINE RECALL ONLY A TURBO HOSE AND POWER STEERING RECALL. DEALER HAS REPLACED ENGINE AND "DONE ALL RECALLS." I AM AFRAID TO PICK UP THE CAR, AND UNSURE OF DEALERS ETHICS. I NEVER RECEIVED ANY LETTER OF ANY KIND ABOUT THE SAFETY RECALLS ON MY NEW CAR. I HAVE NEVER USED REGULAR GAS IN THE VEHICLE. *TR

TL*THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE LIGHTS ON THE INSTRUMENT PANEL SUDDENLY TURNED OFF. THE CONTACT COULD NOT SEE THE FUEL GAUGE, SPEEDOMETER OR THE TACHOMETER. THE CONTACT PULLED OVER, TURNED OFF THE VEHICLE AND RESTARTED IT; THE LIGHTS TURNED BACK ON AFTER THE RESTART. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE FAILURE MILEAGE WAS 16,000.

THE 2010 CADILLAC SRX HAS AN ISSUE WHERE A RUBBING NOISE IS HEARD ANYTIME THE VEHICLE IS TURNED TO THE LEFT OR RIGHT. THE ISSUE IS WIDESPREAD WITH MANY SRX OWNERS REPORTING THE SAME ISSUE, AS CAN BE SEEN AT THE WEB SITE OF WWW.CADILLACOWNERS.COM. THE VEHICLE HAS BEEN TO THE DEALERSHIP AND THEY HAVE BEEN UNABLE TO RESOLVE THE ISSUE. I HAVE CONTACTED CADILLAC CUSTOMER SERVICE AT 1-866-982-2339 OVER A WEEK AGO AND HAVE NOT YET RECEIVED A RESPONSE. IT IS VERY CONCERNING THAT THE ISSUE SEEMS RELATED TO THE STEERING SYSTEM OF THE VEHICLE AND I AM CONCERNED THAT THE VEHICLE IS NOT SAFE. SINCE THE ISSUE IS WIDESPREAD, I BELIEVE THERE IS A SERIOUS NEED FOR A RECALL. I HOPE NHTSA CAN WORK WITH CADILLAC TO GET THE ISSUE ADDRESSED ASAP IN ORDER TO PREVENT A TRAGEDY INVOLVING THE 2010 CADILLAC SRX. *TR

SCRATCHING NOISE FROM FRONT TIRES. I HAVE COMPLAINED SEVERAL TIMES. AT FIRST SERVICE DEPARTMENT CLAIMED NOT TO HEAR IT, NOW THEY ACKNOWLEDGE THE NOISE BUT STATE "IT IS SOMETHING I HAVE TO LIVE WITH". OTHER CUSTOMERS HAVE COMPLAINED BUT THERE IS NOT A FIX, SO UNTIL THE PROBLEM CAN BE IDENTIFIED AND A FIX ESTABLISHED I JUST HAVE TO PUT UP WITH THE NOISE. *TR

TL*THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING LESS THAN 10 MPH THE AIR BAG DEPLOYED AND THE VEHICLE STALLED. THE DRIVER WAS HIT ON THE SHOULDER AND THE BACK OF THE NECK BY THE AIR BAG. THE VEHICLE WAS TOWED TO THE DEALER WHO ADVISED HIM THAT THE FAILURE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS DAMAGED AND THE REPAIR COST WAS $2,800. A CLAIM WAS FILED WITH THE MANUFACTURER. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 6,000.

THE CAR STATES "REMOTE NOT DETECTED" EVEN THOUGH THE REMOTE IS IN THE VEHICLE. THIS HAS OCCURRED FOUR TIMES SINCE I BOUGHT THE CAR IN APRIL 2010! ONCE, THE VEHICLE LOST COMPLETE POWER WHEN THIS OCCURRED ON THE THIRD TIME! WHAT WOULD HAVE HAPPENED IF THIS OCCURRED WHILE I WAS DRIVING???? *TR

TL*THE CONTACT OWNS A 2010 CADILLAC SRS. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED FOR FORTY FIVE MINUTES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO LOCATE THE FAILURE. THE FAILURE MILEAGE WAS 12,500.

IF YOU HAVE THE REMOTE IN YOUR POCKET OR PURSE AND YOU BUMP IT WHILE GETTING INTO THE CAR YOU CAN OPEN THE REAR DOOR WITHOUT REALIZING IT. THE REAR DOOR OPENED TWICE WHILE I WAS GETTING IN AND I DIDN'T REALIZE IT HAD OPENED TILL I REACHED MY DESTINATION THE FIRST TIME AND THE SECOND TIME I DIDN'T REALIZE IT TILL I WAS DRIVING DOWN THE ROAD. I AM HARD OF HEARING SO I DIDN'T HEAR THAT IT WAS OPEN AND THERE WAS NO ALARM OR INDICATOR LIGHT SAYING THE DOOR WAS OPEN. *TR

TL*THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 35 MPH, THE LIGHTS ON THE INSTRUMENT PANEL SUDDENLY TURNED OFF. THE CONTACT DROVE TWO MILES AND THE LIGHTS EXCEPT THE SPEEDOMETER BECAME VISIBLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE INSTRUMENT CLUSTER WAS REPLACED UNDER WARRANTY. THE CONTACT CALLED THE MANUFACTURER WHO TOOK THE COMPLAINT AND STATED THAT A REPRESENTATIVE WOULD CONTACT HIM. THE FAILURE MILEAGE WAS 9,017. UPDATED 1/06/11*LJ THE CONSUMER ALSO STATED THE BATTERY DIED THREE TIMES. UPDATED 04/07/11

TL*THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LUGGAGE RACK RUBBER CHROME STRIP ON THE TOP OF THE VEHICLE BECAME LOOSE AND FELL OFF. THE CHROME TRIP MOLDING FELL OFF THE DRIVERS SIDE AND LEFT PASSENGER SIDE WINDOWS. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THEY WOULD REPAIR THE VEHICLE WITH THE SAME OEM PARTS. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.

FUEL SMELL INSIDE CAR. CADILLAC SRX 2010. *TR

CAR CAME W/ INFLATER KIT, NO SPARE TIRE. HAD BLOWOUT. TOOK 5 HOURS TO GET TOWED AND FIND NEW TIRE/REPLACE. I HAVE SINCE ORDERED THE SPARE FROM CADILLAC PARTS DEPT FOR $350 INCLUDING JACK AND MOUNTING KIT! EVERYONE SHOULD DO IF YOU TRAVEL FAR FROM HOME........EASY CURE! *TR

ON TWO SEPARATE OCCASIONS THE FIRST ON MAY 21, THE SECOND ON AUGUST 14, WHILE DRIVING MY 8 MONTH OLD 2010 CADILLAC SRX WITH 8549 MILES ON IT AT SPEED, DASHBOARD LIGHTS GO CRAZY, I GET A STABILITRAK WARNING AND THE CAR AUTOMATICALLY SHIFTS INTO NEUTRAL. THE ONLY WAY TO GET INTO A GEAR TO DRIVE IS TO TURN OFF THE CAR LET IT SIT FOR AT LEAST 90 SECONDS THEN RE START AND GO. FIRST TRIP TO THE DEALERSHIP THEY COULD SEE WHAT HAPPENED BUT NOT WHY IT HAPPENED. THEY TOOK THINGS APART AND PUT THINGS TOGETHER HOPING TO CATCH A LOOSE FITTING. SECOND TOW TO THE SHOP, AUGUST 14TH, THE CAR IS STILL THERE AS OF 9/1. I AM TOLD THAT A PART IS NEEDED AND THAT PART IS ON BACK ORDER AND WON'T BE IN FOR ANOTHER 2 WEEKS OR SO. PART NEEDED IS TRANSMISSION CONTROL MODULE. *TR

AUTOMATIC TRANSMISSION ON THE 2010 CADILLAC SRX PERFORMANCE TRIM STICKS IN LOW GEAR WHEN TRYING TO ACCELERATE, LEADING TO INABILITY TO SAFELY MERGE ONTO THE FREEWAY OR EXPRESSWAY. ONCE STUCK, THE ONLY WAY TO 'UNSTICK' IS TO BRING THE CAR TO A COMPLETE STOP (0 MPH), WHEN THE TRANSMISSION SHIFTS DOWN AND SEEMS TO 'RESET' ITSELF. MERGING ONTO ONCOMING TRAFFIC AT HIGHER SPEEDS IS CONSEQUENTLY MADE UNSAFE DUE TO THE FACT THAT THE CAR CANNOT SPEED UP REASONABLY AND IS RESTRICTED IN TERMS OF THE MAXIMUM SPEED IT CAN ACHIEVE ON THE 'STUCK GEAR'. ISSUE SEEMS TO REPLICATE CONSISTENTLY AND HAS BEEN SEEN MOSTLY DURING THE FIRST FEW MINUTES OF DRIVING THE VEHICLE AFTER IT COOLS DOWN. THE AUTOMATIC TRANSMISSION THAT USUALLY SHIFTS B/W 2000 - 2500 RPM GOES AS HIGH AS 6000 RPM WITHOUT BUDGING FROM THE 'STUCK' GEAR. *TR

2010 CADILLAC SRX THE HOOD RELEASE LATCH IS LOCATED ADJACENT TO THE PAD FOR THE LEFT FOOT. THE FOOT IF MOVED CAN POP THE HOOD. THIS HAPPENED FOUR TIMES ONCE AT 65 MPH SENT EMAILS TO CADILLAC NO ANSWER. *TR

TL* THE CONTACT RENTED A 2010 CADILLAC SRX. WHILE DRIVING AT SPEEDS OF 20 MPH, THE ENGINE STALLED AND THE VEHICLE BEGAN INDEPENDENTLY ROLLING BACKWARDS. AFTER THREE ATTEMPTS, THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT INFORMED THE RENTAL FACILITY MANAGER OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 2,047.

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) TO WHOM IT MIGHT CONCERN: I'M A BIG FAN OF CADILLAC CARS. I PURCHASED A BRAND NEW 2010 CADILLAC SRX IN DECEMBER 2010 FROM CREST CARS (CADILLAC AUTHORIZED DEALER) AND THE CAR HAS BEEN RUNNING GOOD, EXCEPT FOR THE BRAKE. THE BRAKE MAKES LOTS OF UNACCEPTABLE GRINDING AND RATTLE NOISE IMMEDIATELY WHENEVER I START TO RELEASE THE BRAKE OR APPLY IT PARTIALLY. HERE'S HOW TO DUPLICATE THE NOISE: - IF THE CAR STOPS, RELEASE THE BRAKE GRADUALLY. THE GRINDING NOISE APPEARS VERY LOUD, ESPECIALLY WHEN THE CAR IS IN A SLOPE SLIGHTLY DOWNWARD. - IF THE CAR IS MOVING, APPLY THE BRAKE TO STOP IT. ABOUT LESS THAN ONE SECOND BEFORE THE CAR GOES TO A COMPLETE STOP, THE GRINDING NOISE RE-APPEARS. I CONTACTED CREST CAR (THE DEALER WHERE I PURCHASED THE CAR) AND HAVE THEM TAKE A LOOK TO FIX IT. AFTER ABOUT 2 DAYS, THEY RETURNED THE CAR TO ME, SAYING THAT THEY "CANNOT DO ANYTHING ABOUT THE NOISE". HERE ARE SOME IMPORTANT INFORMATION I RECEIVED FROM DEALER: - THE SERVICE ADVISOR AGREED WITH ME THAT THE PROBLEM WITH THE BRAKE IS VALID. - THE SERVICE ADVISOR AGREED THAT THEY CANNOT DO ANYTHING TO STOP THE NOISE WITH THE BRAKE - THE TECHNICIAN STATED IN THE PAPERWORK THAT THE NOISE FROM THE BRAKE ALSO COMES FROM OTHER 2010 SRX CROSSOVER. SERVICE ADVISOR REFUSED TO HONOR WARRANTY BECAUSE THEY ARE UNABLE TO FIX THE NOISE. THE CAR IS ONLY 3-4 MONTHS OLD AND UNDER FULL WARRANTY. WHENEVER I APPLY THE BRAKE, I TRY TO PRE

CADILLAC REFUSES TO ALLOW ME TO ORDER A NEW 2010 SRX WITH A SPARE TIRE. THE CAR COMES STANDARD WITH A CAN OF FIX-A-FLAT TYPE SOLUTION TO FIX YOUR TIRE. HOWEVER IF THE FIX-A-FLAT SOLUTION CANNOT FIX THE HOLE, YOU ARE STRANDED ON THE HIGHWAY UNTIL YOU CAN BUY A NEW TIRE. THE ONLY WAY TO GET A SPARE TIRE ON A NEW SRX IS IF IT IS A FLEET PURCHASE (E.G. RENTAL CAR COMPANIES). IT IS IMPOSSIBLE TO BELIEVE THAT A CAR MANUFACTURER CAN REFUSE TO OFFER A SPARE TIRE AS AN OPTION ON A NEW CAR. THIS IS TOTALLY A SAFETY ISSUE AND SHOULD BE ILLEGAL. PLEASE HELP ME WITH THIS BIZARRE AND ALMOST UNBELIEVABLE SITUATION. THANKS, VINCE

TL*THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT ATTEMPTED TO START THE VEHICLE BUT IT DID NOT RESPONDED. SHE CALLED THE DEALERSHIP AND A TECHNICIAN CAME OUT AND STARTED THE VEHICLE. THE CONTACT LATER NOTICED THAT THE VEHICLE WAS STILL HAVING START-UP PROBLEMS. SHE SENT LETTERS TO THE MANUFACTURER BUT RECEIVED NO CORRESPONDENCE. THE CONTACT REQUESTED THAT THE VEHICLE BE TRADED FOR ANOTHER BUT WAS INFORMED THAT SHE WOULD HAVE TO PAY MORE TO DO SO. THE CURRENT MILEAGE WAS APPROXIMATELY 3,850. THE FAILURE MILEAGE WAS 367.

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT SPEEDS OF 15 MPH, THE ENGINE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY COULD NOT DUPLICATE THE FAILURE. LATER, WHILE ATTEMPTING A LEFT TURN, THE ENGINE STALLED A SECOND TIME. THE VEHICLE WAS TOWED BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER ADVISED THE CONTACT THAT THERE WERE NO DEFECTS AND RELEASED THE VEHICLE BACK TO THE OWNER. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 8 AND THE CURRENT MILEAGE WAS 1,300.

DRIVING IN A HEAVY RAINSTORM, INCREASED VELOCITY OF WIPERS TO HIGH. THEY FROZE & ALL WARNING LIGHTS ON THE DASH BOARD LIT-UP INDICATING NUMEROUS PROBLEMS SUCH AS ABS, TRACTION CONTROL, ETC. EXTREMELY DANGEROUS DRIVING ON A THREE LANE ROAD AT DUSK WITH NON WIPERS/VISIBILITY. *TR

I WAS T-BONED ON THE RIGHT SIDE OF THE CAR. I WAS TRAVELING ABOUT 10-15 MPH. THE VEHICLE THAT HIT ME WAS TRAVELING ABOUT 10-15 MPH. UPON IMPACT MY AUTO. A CADILLAC SRX SUV FLIPPED OVER ON ITS LEFT SIDE. IT APPEARED AS THOUGH MY CAR DID NOT SLIDE SIDEWAYS AT ALL FROM THE IMPACT BUT JUST FLIPPED OVER ON THE LEFT SIDE. *TR