CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE SERVICE STABILITY LIGHT THAT COMES ON THE PANEL. MANUFACTURER WAS CONTACTED, AND STATED THAT THERE WAS NOTHING THEY COULD DO ABOUT THAT. *AK
2000 Cadillac Deville complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →
THE CONSUMER RECEIVED RECALL 02V227000 FOR SAFETY BELT IN 01/03. SINCE THE NOTICE WAS RECEIVED THE VEHICLE HAS BEEN TO THE DEALER 4 TIMES BUT STILL HASN'T OBTAINED A REMEDY. TWICE THE DEALER ADVISED THE CONSUMER THAT THE PARTS WERE NOT AVAILABLE AND TWO OTHER TIMES THE DEALER INDICATED THEY WERE TOO BUSY. THE CONSUMER HAD TO DRIVE THE VEHICLE OUT OF TOWN ALTHOUGH THE VEHICLE WAS NOT REPAIRED. *NLM
NAR 05/06/2003 MR THE A AND B CRANK SENSORS HAVE BEEN REPLACED FOUR TIMES, AND THE HEATED SEATS HAS NOT WORKED CONSISTENTLY. *CB
THE VEHICLE EXPERIENCED A JERK. *JB
THE VEHICLE STALLED WITHOUT WARNING. *JB.....*AK
IT TOOK NUMEROUS TRIES BEFORE THE VEHICLE WOULD START. *JB
WHEN THE BRAKE WAS APPLIED, THE VEHICLE ACCELERATED AND HIT A CURB. *JB *TS
WHILED RIVING VEHICLE SHUT OFF DUE TO ENGINE CRANK SHAFT SENSOR FAIURE. *JB...*AK
THE VEHICLE WAS INVOLVED IN A FRONTAL COLLISION. THE AIR BAGS DID NOT DEPLOY, THE SEAT BELT DIDN'T RETRACT AND CONSUMER WAS INJURED.*JB
WHEN DRIVING IN RAIN, THE VEHICLES' SUNROOF LEAKS. CONSUMER FEELS THIS IS UNSAFE, CAUSE THE DRIPS OF THE RAIN FALLING ON THEM, DISTRACTS THEM. THIS ALMOST CAUSED AN ACCIDENT. THE DEALERSHIP CANNOT FIX THE PROBLEM. TS
WHILE DRIVING VEHICLES' STEERING WHEEL WILL CONSTANTLY TILT DOWNWARDS WITHOUT BEING TILTED BY THE DRIVER, THEIR IS ALSO A STUMPING NOISE IN THE STEERING COLUM. THE DEALERSHIP CANNOT FIX THE PROBLEM. TS
WHILE APPROACHING AN INTERSECTION THE VEHICLE WILL SHUT DOWN WITHOUT PRIOR WARNING. ALSO THE CHECK ENGINE LIGHT WILL APPEAR ON THE DASHBOARD. DUE TO THE CRANK SHAFT SENSOR. PLEASE PROVIDE FURTHER INFORMATION. DEALER IS AWARE OF THE PROBLEM. TS
THE ENGINE BLOCK SWEATS WATER THROUGH THE BLOCK. MR
CONSUMER STATES THAT THEY WENT TO HAVE THE FRONT END ALIGNEDAND FOUND OUT THAT TIE ROD WAS BAD. PLEASE PROVIDE MORE INFORMATION. MR
CONSUMER STATES THAT THE TIRES ARE WEARING OUT ON SIDEWALL. GOODYEAR P235/55R17 CONSUMER HAS REPLACED TIRES. *MR
REAR ELECTRIC WINDOW WORKS INTERMITTENLY. PLEASE GIVE DETAILS. *MR
WHILE DRIVING AT A HIGH RATE OF SPEED, THE WINDSHIELD WIPERS STOPPED WORKING, CONSUMER STATES IT TOOK 4 TRIPS TO THE DEALER TO GET THE PROBLEM RECTIFIED.*JB
CONSUMER STATES VEHICLE SUDDENLY ACCELERATED OUT OF CONTROL CAUSING VEHICLE TO STRIKE THE BACK WALL OF THE GARAGE AT HOME CAUSING 13K DAMAGE TO HOME. THE PROBLEM WAS REPORTED TO THE DEALER WHO REFUSED TO LOOK AT THE VEHICLE FOR 3 WEEKS. THE CONSUMER FINALLY HAD TO TAKE THE CAR BACK. THE VEHICLE CONTINUES TO HAVE PERIODIC PROBLEMS OF THE SAME NATURE. GENERAL MOTORS CONTINUES TO CLAIM THERE IS NOTHING WRONG WITH THE VEHICLE.*SCC
CONSUMER STATED THE RUBBER FUEL LINE LEADING FROM TANK TO THE MOTOR LINE HAD BEEN CHEWED BY A MOUSE ALLOWING THE GASOLINE TO POUR OUT, HOWEVER PROBLEM WAS CORRECTED, CONSUMER NOW BELIEVES THAT DUE TO REPAIRS, NOW THE CAR HAS STRONG ODORS OF BURNING WIRES, THE ENGINE SERVICE LIGHTS COME ON, THE HEADLIGHTS FAIL AND THE VEHICLE IS QUESTIONABLE TO BE SAFTY OPERATED ON PUBLIC STREETS. *MJ
VEHICLE WAS INVOLVED IN A FRONTAL COLLISION WITH ANOTHER VEHICLE, SPEED OF IMPACT WAS UNDETERMINED AT THAT TIME, AND BOTH AIR BAGS DID NOT DEPLOY. DEALER AND MANUFACTURER WERE NOT NOTIFIED AT THIS TIME. *AK CONSUMER ALSO STATED THAT THERE IS A POSSIBILITY OF FAULTY BRAKES BECAUSE ONE SIDE LOCKED WHICH WERE PREVIOUSLY REPAIRED BY DEALER UNDER WARRANTY, THERE WERE 2 INJURIES. *SCC
WE WERE DRIVING ON I-40, 25 MILES OF KINGMAN, AZ. THE CAR SEEMED TO MISS, DASH LIGHTS BLINKED AND "SERVICE AIR BAG" APPEARED ON COMPUTER. WITHIN 30 SECONDS SMOKE WAS COMING FROM UNDER PASSENGER SEAT - PULLED OVER, FLAMES WERE NOW COMING OUT FRONT SIDE PASSENGER DOOR. THREE FIRE EXTINGUISHERS EXTINGUISHED FIRE. CAR TOWED TO KINGMAN. INSURANCE ESTIMATES AT $15,500. CADILLAC DOESN'T SEEM TO BE TOO INTERESTED. CAR WAS FULLY WARRATIED. INSURANCE HAS INFORMED US IT WAS AN ELECTRICAL DEFECT.*AK
HORN IS LOCATED ON LEFT SIDE OF STEERING WHEEL AND CANNOT BE USED WHEN TURNING STEERING WHEEL. CONSUMER FEELS THAT HORN BUTTON IS TOO SMALL.*AK
CONSUMER APPLIED BRAKE AT 5-10 MPH, PEDAL WENT TO THE FLOOR AND VEHICLE HIT A CEMENT WALL. MAJOR DAMAGE TO BUMPER AREA. NO INJURIES. DEALER STATED BRAKE PEDAL WAS NOT ATTACHED TO BAR UNDERNEATH LIKE IT SHOULD HAVE BEEN.*AK *JG
VEHICLE HIT A CEMENT WALL AT 5-10 MPH, NEITHER AIRBAG DEPLOYED. MAJOR DAMAGE TO BUMPER. NO INJURIES.*AK THE CAUSE FOR THE ACCIDENT WAS BRAKE FAILURE DUE TO THE PEDAL BECOMING DISCONNECTED UNDERNEATH THE DASH BOARD. *JG
GAS-LIKE FUMES ARE COMING THROUGH THE AIR VENTS AND AIR-CONDITIONING IN THE CAR WHILE DRIVING IN THE CITY AND ON THE HIGHWAY. I HAVE REPORTED THIS TO CUSTOMER SERVICE FOR CADILLAC. THIS IS THE THIRD TIME I HAVE TAKEN MY CAR IN FOR THE GAS -LIKE FUMES. TWO TIMES THE ENGINE/MOTOR WAS CLEANED BECAUSE THERE WAS A VERY BAD CARBON BUILD-UP. ON APRIL 9, 2002 I TOOK MY CAR BACK ( 3RD TIME). I WAS TOLD THE FUEL INJECTION SYSTEM NEEDS TO BE REPLACED. SO FAR, I HAVE NOT HEARD FROM THE SERVICE DEPT. AT CADILLAC OF MEMPHIS. THIS PART WAS SUPPOSED TO BE ORDERED THE VERY SAME DAY. THERE HAVE BEEN SEVERAL COMPLAINTS IN THIS AREA FROM CONSUMERS ABOUT THE GAS-LIKE SMELLS IN THEIR CARS. I NEED TO KNOW IF THIS WILL CAUSE A HEALTH RISK BECAUSE I DON'T KNOW HOW MUCH CARBON I HAVE BEEN INHALING. NO ONE IS TELLING CONSUMERS WHY THIS PROBLEM IS OCCURING. EVERY TIME I HAVE TO TAKE MY CAR IN I HAVE TO MISS ONE DAY OF WORK OF WHICH I AM NOT PAID. MAYBE WE WILL GET SOME ANSWERS WITH YOUR HELP. THANK YOU!
DRIVERS SEAT BELTS LOCK AND PULL DRIVER BACK FOR NO REASON. CAR CAN BE GOING AT VARIOUS SPEEDS. HAPPENS SUDDENLY. HAVE TO RELEASE SEAT BELT AND REFASTEN TO UNLOCK THE BELT.*AK
CAR WAS HIT WITH SPEED ABOUT 45 TO THE RIGHT SIDE, AIR BAG DID NOT DEPLOYED AND THE DRIVER SEATBELT BROKE. STATED SEAT BELT BROKE AND AT THE BUCKLE DURING THE CRASH. WILL SEND PHOTOS TO ODI. THE SEAT BELT PRETENSIONER RECALL WAS PERFORMED ON THE VEHICLE. CW
STEERING WHEEL LOCKED UP WHILE DRIVING, CAUSING LOSS OF VEHICLE CONTROL. *AK *YD
THE VEHICLE STALLS INTERMITTENTLY. *TT
VEHICLE STALLS RANDOMLY
CONSUMER WAS TRAVELING ON THE HIGHWAY AND SUDDENLEY VEHICLE ACCELERATED AND TOOK OFF IN TRAFFIC, CONSUMER HAD BOTH FEET ON THE BRAKES, THE VEHICLE DID NOT RESPOND APPROPRIATELY FOR BRAKES, VEHICLE WAS OUT OF CONTROL. *AK CONSUMER STATES THAT THE DRIVERS SEAT HEATER IS INOPERATIVE, DRIVER AND PASSENGER FRONT SEAT BELT BUCKLES WERE OUT OF POSITION, AND THE PASSENGER SIDE PLASTIC RETAINER WAS BROKE, WHILE PULLING INTO A PARKING SPACE CONSUMER LOST ALL POWER STEERING, DEALER REPLACED RACK AND PINION, ENGINE IS MAKING A KNOCKING NOISE, WHILE ACCELERATING VEHICLE STARTED IN THIRD GEAR, WHICH THE GEARS SEEM TO LOCK UP INTERNALLY, VEHICLE STARTS VIBRATING AT APPROXIMATELY 50 MPH, THE RIGHT CENTER DASH A/C VENT CLOSES BY IT SELF, THE NIGHT VISION LENS IS CRACKED AND THE CONSOLE HOLDER AND LATCH BROKE.*YD
WHILE DRIVING 35 TO 40 MPH VEHICLE STALLS AND STEERING WHEEL LOCKS UP. DOES NOT NOT HAVE ANY WARNING WHEN VEHICLE STALLS. THIS HAPPENS INTERMITTENTLY. CONTACTED DEALER, AND DEALER COULDN'T FIND ANYTHING WRONG BECAUSE PROBLEM HAS TO BE DUPLICATED.*AK
ANTI-LOCK BRAKE SYSTEM HAS FAILED 3 TIMES. DEALER CAN'T FIND ANYTHING WRONG WITH VEHICLE. BRAKES LET GO AND WILL NOT STOP VEHICLE. CONSUMER WAS GOING APPROXIMATELY 40MPH IN TRAFFIC, AND WHEN APPLYING BRAKES TO SLOWDOWN THEY FAILED, CAUSING CONSUMER TO REAREND ANOTHER VEHICLE. CONSUMER WAS CRITICALLY INJURED, AND VEHICLE WAS TOTALED.*AK
PASSENGER SIDE REAR-VIEW MIRROR HAS SHATTERED AFTER AN EXPLOSION SOUND 3 TIME IN EIGHT MONTHS, MIRROR AND HOUSING WERE CHANGED TWO TIMES AND THE MIRROR AND HEATING MECHANISM WAS DISMANTLED THE TIRD TIME, TO NO AVAIL.
WHILE DRIVING, VEHICLE WILL STALL RANDOMLY. *SLC
VEHICLE WAS INVOLVED IN A FRONTAL COLLISION AT 25-30 MPH. UPON IMPACT, NONE OF FRONTAL AIR BAGS DEPLOYED. DEALER WAS NOTIFIED. *AK IN A FRONTAL COLLISION THE RADIATOR, THE RIGHT HEAD LIGHT COMPLETELY SMASHED,AND LEFT HEAD LIGHT WAS SLIGHTLY DAMAGED, ONE PERSON WAS INJURED IN THE ACCIDENT. *YH
THE DEALER INFORMS ME THAT THE MANUFACTURER IS AWARE OF THE PROBLEM, HOWEVER, I AM WAITING TO BE NOTIFIED WHEN THERE IS A FIX FOR THIS PROBLEM. NO SAFETY DEFECT LISTED. *AK
WHILE DRIVING ON HIGHWA VEHICLE WOULD STALL OUT/ WOULD LOSE POWER STEERING. WOULD BE TURNING INTO ONCOMING TRAFFIC AND VEHICLE STALLED. WHEN TURN SIGNAL WAS IN USE VEHICLE STALLED. VEHICLE WAS ABLE TO BE RESTARTED ONCE SHIFTED INTO NEUTRAL. HAVE TAKEN VEHICLE TO DEALERSHIP AND INFORMED CONSUMER THAT CRANKSHAFT/ PULLEY WAS CAUSING PROBLEM. AFTER REPAIRS ON CRANKSHAFT/ PULLEY, VEHICLE STALLED SEVERAL TIMES.*AK VEHICLE WOULD ALSO STALL WHILE TURNING ON THE HEADLIGHTS, DEALER REPLACED CRANKSHAFT SENSOR AND OXYGEN SENSOR, HOWEVER VEHICLE STALLED AGAIN, DEALER REPLACED SOME ELECTRICAL COMPONENTS (NO SPECIFIC COMPONENTS MENTIONED) AND CONSUMER STATES AFTER ELECTRICAL REPAIR VEHICLE HAS BEEN STALL FREE. *SLC
VEHICLE HAS STALLED ON SEVERAL OCCASIONS, CONSUMER NOTICED THAT THE ENGINE WIRES WAS HALF AN INCH THICK AND THE ENGINE MOUNTS WERE BROKEN, WHICH WERE POSSIBLIY CAUSING VEHICLE TO STALL.*JB
THE VEHICLE'S DIGITAL INSTRUMENT PANEL INFORMATIONS CAN NOT BE READ DURING BRIGHT SUNNY DAYS, ON THE CENTER CONSOL THE HEATER/AIR CONDITIONER CONTROL, RADIO/CD/TAPE DECK CONTROLS AND THE CLOCK AND OUTSIDE TEMP READING ALSO CANNOT BE READ ON BRIGHT SUNNY DAYS. *YH
WHILE DRIVING VEHICLE TRACTION CONTROL LIGHT COMES ON/ SERCURITY THEFT LIGHT COMES ON/ ELECTRICAL SYSTEM SHUTS DOWN, AND ENGINE STARTS TO REV HIGH. WHEN TAKING KEY OUT OF IGNITION, THE ELECTRICAL SYSTEM STAYS ON. DEALER CANT DUPLICATE THE PROBLEM.*AK
SUNVISORS ON PASSENGER'S AND DRIVER'S SIDES WILL NOT PUSH FOWAARD BEYOND VERTICLE POSITION, BLOCKING DRIVERS VISION. CONSUMER HAS CONTACTED THE DEALER. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
WHEN PLACING GEAR SHIFT INTO REVERSE THERE IS A LOUD NOISE AND THE AUTO JOLTS .THIS ACTION DOES NOT HAPPEN ALL THE TIME.SOMETIMES IT HAPPENS WHEN THE CAR IS COLD ,OTHER TIMES WHEN THE AUTO IS WARM. IT IS VERY INCONSISTENT HAVE TAKEN IT TO DEALER AND THEY CANNOT GET IT TI DO THE PROBLEM AS STATED. THET TOLD ME ,CADILLAC KNOWS OF THE PROBLEM BUT DOES NOT KNOW HOW TO CORRECT IT.*AK
CLUSTER DISPLAY GOES COMPLETELY OUT. DRIVER HAS NO VISUAL WAY TO MONITOR FUNCTIONS ON INSTRUMENT PANEL, SPEED AND FUEL LEVELS CAN NOT BE DETERMINED. PLEASE GIVE ANY FURTHER DETAILS. *AK
DUE TO LOCATION OF HORN, WHEN HORN IS NEEDED IN AN EMERGENCY SITUATION, HORN HAS TO BE DEPRESSED ON RIGHT SPOT IN ORDER TO ACTIVATE IT. *AK THE SERVICE DEPARTMENT STATED THAT THIS PROBLEM COULD NOT BE REMEDIED. *SLC
WHEN COLD, UPON STARTING ENGINE AND SHIFTING INTO EITHER REVERSE OR DRIVE, THE CAR ABRUPTLY JOLTS AND VIBRATES. PROBLEM ORIGINALLY WOULD OCCUR WHEN CAR WAS COLD AND GAS TANK WAS LESS THAN HALF FULL. AS THE WEEKS/MILES PASSED, THE JOLT PROBLEM BEGAN TO OCCUR MORE FREQUENTLY, REGARDLESS OF THE AMOUNT OF GAS IN THE TANK. INITIALLY, JOLT PROBLEM ONLY OCCURRED WHEN CAR WAS COLD. HOWEVER, JOLT PROBLEM NOW OCCURS ON ALL STARTUPS, REGARDLESS OF A COLD OR WARM START. CAR WAS TAKEN TO DEALERSHIP EARLY ON, WHEN PROBLEM WAS MORE PREVALENT WITH COLD STARTS ONLY. DEALERSHIP CONTACTED CADILLAC AND REPORTED THE PROBLEM. CAR OWNER WAS ADVISED THAT A "TECHNICAL FIX WAS IN THE WORKS" FOR THE PCM MODULE (THE APPARENT CULPRIT WAS RELATED TO EMISSIONS), PROMISED AVAILABLE IN 60-90 DAYS. AFTER 90 DAYS, CAR WAS AGAIN TAKEN TO DEALERSHIP FOR THE SAME JOLT PROBLEM, ONLY NOW IT OCCURS ALL THE TIME. DEALERSHIP CONTENDS THERE IS NO FIX, BECAUSE THE JOLT IS NOT A PROBLEM, BUT A FEATURE - THAT ONE MUST WAIT 45-60 SECONDS AFTER STARTING ENGINE TO PUT THE CAR IN GEAR, SO THAT THE CAR HAS A CHANCE TO WARM UP. THIS IS NOT THE SOLUTION, AS THE PROBLEM OCCURS WHEN THE CAR IS WARM AS WELL. MAJOR CONCERN IS THAT THE JOLT PROBLEM HAS GRADUALLY WORSENED OVER TIME/MILES, AND OWNER IS UNSURE OF THE DETRIMENTAL EFFECT THE JOLT HAS ON THE ENGINE OR TRANSMISSION. FOUND A COMPARABLE CUSTOMER COMPLAINT AT NHTSA WEBSITE REGARDING SUDDEN ACCELERATION (JOLT) AND THE NEED TO WARM UP FOR AT LEAST 30 SECONDS, WHICH APPEARS TO CO
INTEERMITTENTLY AT 60MPH VEHICLE WILL STALL OUT AND DIE. MOST TIMES VEHICLE WILL START UP IMMEDIATELY AFTER. DEALER HAS REPLACED MAIN CONSOLE 3 TIMES, AND ABS BRAKES. BUT, PROBLEM HAS NOT BEEN CORRECTED. MANUFACTURER HAS BEEN NOTIFIED.*AK
POWER STEERING WENT OUT WHILE DRIVING ABOUT 15 MPH. TOOK VEHICLE TO DEALER, WHO REPLACED PUMP. BUT COULD NOT REMEDY PROBLEM. VEHICLE HAD BEEN AT DEALER SINCE MAY 1. *AK
ENGINE HAS FAILED 3 TIMES AT HIGH OR LOW SPEEDS WITHOUT WARNING, CAUSING LOSS OF POWER STEERING AND BRAKES. *AK THE ENGINE STALLED DUE TO CRANK SHAFT SENSORS FAILURE. THE VEHICLE STALLED OUT AGAIN BECAUSE PCM NEEDED UPDATING. DRIVER SEAT LUMBAR UNIT SENSOR CIRCUIT MALFUNCTIONED. *YH
A SHROUD THAT EXTENDS FROM THE CENTER OF THE CONSOLE DOWN TOWARDS THE CARPET ON THE DRIVERS SIDE LEAVES A GAP OF SEVERAL INCHES BETWEEN THE END AND THE CARPETED FLOOR, WHEN THE CONSUMER MOVES FOOT FROM THE ACCELERATOR TO APPLY THE BRAKE HIS FOOT GETS CAUGHT AND IMPEDES HIS ABILITY TO APPLY THE BRAKE. NLM
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2000 Cadillac Deville → · Every Deville year → · How the figures are calculated →