REAR WINDOWS FALL OFF THE TRACKS AND GO INSIDE THE DOOR PANEL. *TR
2000 Cadillac Deville complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →
TL* THE CONTACT OWNS A 2000 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, HE HEARD A LOUD RUMBLING NOISE AS THE STABILITY SERVICE LIGHT ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO STEER. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE YAW SENOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO A DEALER AND THE STEERING WHEEL POSITION SENSOR WAS REPLACED BUT THE FAILURE RECURRED. THE DEALER THEN REPLACED THE WIRING HARNESS BUT TO NO AVAIL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 95,000 AND THE CURRENT MILEAGE WAS 101,000.
WHILE PULLING OFF ROAD INTO CAR WASH, BRAKE PEDAL TRAVELED TO FLOOR WITHOUT BRAKING ACTION. AFTER INSPECTING, FOUND THAT BRAKE PEDAL MECHANISM HAD DISCONNECTED FROM PUSH ROD TO MASTER CYLINDER. AS A RESULT, NO BRAKES WERE AVAILABLE TO CONTROL SPEED OTHER THAN THE EMERGENCY BRAKES. *TR
TL* THE CONTACT OWNS A 2000 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS AND DEPRESSING THE BRAKES, THE VEHICLE WOULD NOT DECELERATE AND DISPLAYED RESISTANCE. THE CONTACT MOVED OFF THE ROADWAY AND INSPECTED THE VEHICLE WHERE HE DISCOVERED THAT THERE WAS NO BRAKE FLUID IN THE RESERVOIR. AFTER ADDING BRAKE FLUID TO THE VEHICLE AND DEPRESSING THE BRAKES, HE NOTICED THAT BRAKE FLUID WAS LEAKING AS THE BRAKES WERE DEPRESSED. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 200,433. *TR
TL* THE CONTACT OWNS A 2000 CADILLAC DEVILLE. THE CONTACT WAS DRIVING 25 MPH WHEN SHE APPLIED THE BRAKES AND THE BRAKE PEDAL WAS DEPRESSED INTO THE FLOOR BOARD ABNORMALLY. IN ADDITION, THERE WAS AN ABNORMAL INCREASE IN STOPPING DISTANCE AND TIME. UPON INSPECTION OF THE VEHICLE, THE CONTACT DISCOVERED A BRAKE FLUID LEAK UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE IT WAS DETERMINED THAT THE BRAKE LINE WAS RUSTED THOROUGHLY. THE CONTACT ALSO STATED THAT THE REAR DOORS WERE NOT ABLE TO BE OPENED FROM THE INTERIOR OF THE VEHICLE. THE FAILURE AND THE CURRENT MILEAGES WERE 85,000.
PASSENGER SIDE SEAT BELT SHOULDER STRAP WONT RETRACT BACK IN PLACE SO ALL IT HAS IS A LAP BELT. *TR
DRIVING INTO MY DRIVE WAY I NOTICED THAT MY CAR PULLED IN VERY FAST. NORMALLY, I IDLE IN MY CAR INTO THE DRIVE WAY, THIS TIME IT WAS MUCH FASTER AND THE ENGINE WAS VERY ACCELERATED. I PARKED THE VEHICLE AND THE ENGINE WAS ACCELERATED UP TO 1850RPM. I PRESSED THE GAS PEDAL TO FREE UP THE THROTTLE, IT MADE IS WORST. THE VEHICLE RPM INCREASED UP TO 2835 RPM AND STAYED STUCK AT 2835 RPM. AFTER 10 TO 15 SECONDS THE RPM SLOWLY DROPPED DOWN TO 1500 RPM AND STAYED AT THESE REVOLUTION. I HAD TO TURN OFF THE VEHICLE. IT'S NORMAL IDLE RPM ARE 675-700RPM. THIS IS A SAFETY HAZARD FOR SOME ONE THAT DOES NOT KNOW WHAT TO DO WHEN DRIVING AT A BUSY HIGHWAY OR REGULAR CITY STREETS. *TR
I WAS RIDING DOWN THE STREET AND I FELT MY CAR GOING A LITTLE FASTER THAN IT WAS SUPPOSE TO BECAUSE I WAS NOT ON THE GAS PEDAL. MY TURN WAS COMING UP SO I PUT MY FOOT ON THE BRAKES IT ACTED LIKE IT REALLY DIDN'T WANT TO SLOW DOWN SO I HAD TO PUNCH ON MY BRAKES KIND OF HARD TO MAKE THE TURN. AND SOON AS I TOOK MY FOOT OFF THE BRAKE IT STARTED SPEEDING UP AGAIN. SO I PULLED OVER AND CUT THE CAR OFF FOR ABOUT 10 SECONDS THEN STARTED IT BACK UP. AFTER I STARTED THE CAR BACK UP IT RAN FINE. GOING TO CALL THE DEALER WHERE THE CAR WAS BROUGHT AT AND SEE WHAT THEY HAVE TO SAY ABOUT THIS ''' DANGEROUS SITUATION'''. *TR
MY KEY FOB STARTED TO HAVE PROBLEMS AT FIRST, UNLOCKING MY DRIVERS DOOR. I HAVE ALL THE DOORS SET TO LOCK WHEN PUT IN GEAR AND UNLOCK WHEN THE KEY IS REMOVED. I HAD SHUT THE VEHICLE OFF BUT MY DOOR DID NOT ELECTRICALLY UNLOCK SO I TRIED MANUALLY TO LIFT THE BUTTON AND IT WOULD NOT LIFT HIGH ENOUGH TO ALLOW THE DOOR LEVER TO RELEASE THE DOOR. THE DOOR WAS INOPERABLE. MY VEHICLE IS A DTS, THE SEATS ARE BUCKET TYPE. I COULD NOT GET OUT OVER THE CONSOLE OR LIFT MY LEG PAST THE DASHBOARD EASILY. THE DOOR WILL NOT LET ME IN BY KEY OR KEYFOB OR OUT BY MANUAL UNLOCK. A SAFETY ISSUE? *TR
WINDOW IN FRONT DOOR AND OTHER DOORS JUMP OFF TRACK AND DROP DOWN. IF HALE STORM, OR HEAVY RAIN THIS COULD IMPAIR DRIVERS ABILITY TO OPERATE SAFELY. CADILLAC HAS MANY COMPLAINTS DUE TO THIS AFTER I INVESTIGATED IT. I HAVE 2 DOORS AT PRESENT WITH WINDOWS BROKE. PLEASE ADVISE WHAT I CAN DO AND EXPECT GMC TO DO. *TR
TL* THE CONTACT OWNS A 2000 CADILLAC DEVILLE. THE CONTACT WAS BRAKING FROM 45 MPH TO A COMPLETE STOP. THE CONTACT RESUMED ACCELERATION AND THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT THEN APPLIED EXTREME PRESSURE TO THE BRAKES AND WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER WAS INFORMED OF THE FAILURE AND ADVISED THE CONTACT THAT THERE WAS A FAILURE WITHIN THE THROTTLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 94,012. UPDATED 01/14/11 *BF UPDATED 01/31/11
TL* THE CONTACT OWNS A 2000 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY BETWEEN 55-65 MPH, THE TEMPERATURE GAUGE CONTINUOUSLY INCREASED TO AN EXTREMELY HOT TEMPERATURE LEVEL. THE FAILURE OCCURRED SPORADICALLY. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 59,000.
TL* THE CONTACT OWNS A 2000 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING AT 25 MPH, THE ENGINE WOULD ABNORMALLY OVERHEAT. THE CONTACT RECEIVED A RADIATOR FLUSH AND THE WATER PUMP WAS REPLACED YET THE FAILURE PERSISTED. THE CONTACT STATED HE WOULD CONTINUOUSLY ADD ANTI-FREEZE TO THE ENGINE TO STOP IT FROM BECOMING EXCESSIVELY HOT. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC WHERE IT WAS DISCOVERED THAT THERE WAS AN EIGHT INCH FRACTURE IN THE ENGINE BLOCK. THE MANUFACTURER ADVISED THE CONTACT THAT BECAUSE THE VEHICLE WAS OVER TEN YEARS OF AGE, THEY WOULD NOT PROVIDE ANY ASSISTANCE. THE CONTACT WAS CONCERNED THAT THE ENGINE FRACTURE WOULD POTENTIALLY CAUSE THE ENTIRE ENGINE TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 52,000.
POWER WINDOWS OF CADILLAC DEVILLE SPONTANEOUSLY BREAK, WHILE DRIVING, WHILE SITTING, IN ANY TYPES OF WEATHER. CADILLAC IS FULLY AWARE OF THE PROBLEM AND REFUSES TO FIX. MANY WEBSITES SHOW OTHER CONSUMERS WITH SAME COMPLAINTS...SUCH AS WWW.CADILLACFORUMS.COM . PROBLEM COSTS OVER $500 TO FIX AND WILL BREAK AGAIN (IT IS JUST A SMALL PLASTIC PART). IT IS NOW AT THE POINT WHERE PEOPLE ARE POSTING "HOW TO'S" BECAUSE IT IS SUCH A PERSISTENT AND COSTLY PROBLEM. I HAVE HAD TO REPAIR THREE SO FAR. *TR
2000 CADILLAC DEVILLE. CONSUMER STATES ISSUES WITH STEERING *TGW THE CONSUMER STATED WHILE DRIVING, HE HEARD A LOUD BANGING NOISE, AND HE REALIZED THE STEERING SYSTEM HAD FAILED. THE REPAIR SHOP REPLACED THE STEERING GEAR ASSEMBLY. *JB
2000 CADILLAC DTS DEVILLE TOURING SEDAN. DIAMOND WHITE WITH TOUPE. WITHIN SIX MONTHS OF OWNERSHIP MY CAR WAS IN THE DEALER MORE THAN ME DRIVING. HALF THE VALVES WERE REPLACED ON A NEW CAR. I FILED UNDER THE LEMON LAW. WAS TOLD ON MY 24,000 MILE CAR THAT UNDER INDIANA LAW I COULD GET A REPLACEMENT. NO ONE INFORMED ME ABOUT A RUNAWAY PROBLEM OR A DEFECTIVE MOTOR. MY CAR ON THE EXPRESSWAY TOOK OFF ON ITS OWN AS IF SOMEONE HAD TURNED THE CRUISE CONTROL ON. I ONLY KNOW WHAT IT FELT LIKE. I REMEMBER CHECKING THE GAS PEDAL WITH MY FOOT AND COULD TELL IT WAS DOWN AS IF STUCK LOWER IN A DEPRESSED POSITION. I TRIED TO MOVE IT BACK UP AND IT CAME BUT FELL BACK AS IF STUCK THERE. I THEN PANICKED AS I WAS IN CHICAGOLAND EXPRESS AND FOUND A LONG OFF RAMP TO GO OFF THE EXPRESSWAY. AS MY CAR KEPT GOING I STOOD ON THE BRAKE WITH TWO HUNDRED POUNDS AND COULD FEEL THE ANTI LOCK BRAKE TAKE OVER. I ALSO DOWN SHIFTED THE SYSTEM IS SPEED BLOCKED AND WOULD ONLY GO INTO SECOND. THE CAR WENT ON A CURVE BEFORE LEAVING THE HIGHWAY OFF RAMP. IT HIT AN EMBANKMENT, TORE OFF THE OIL PAN AND TRANS COVER, AND FLATTENED ALL TIERS AS IT WENT UP AND OVER TWO LANES AND A MEDIAN BEFORE RESTING IN THE NORTHBOUND LANE DIRECTION WHEN I EXITED SOUTH. MY BYBACK FROM THE BETTER BUSINESS BUREAU CAME TWO DAYS LATER INFORMING ME THAT THE ENGINE IN THEIR OPINION WAS DEFECTIVE. NO ONE BOTHERED TO TELL ME HOW BAD THAT CAR WAS FROM A MECHANICAL PROSPECTIVE UNTIL I ALMOST DIED. THEY ORDERED GM TO BUY IT BACK. HOWEVER MY BRAND N
RACK AND PINION STEERING BROKE WITH LESS THAN 90,000 MILES ON VEHICLE. *TR
TL* THE CONTACT OWNS A 2000 CADILLAC DEVILLE. WHILE TRAVELING AT SPEEDS OF 30 MPH, THE CONTACT ATTEMPTED TO BRAKE AND NOTICED THAT THE BRAKE PEDAL WAS RESISTANT TO PRESSURE. THE VEHICLE CONTINUED TO ACCELERATE AND PROCEEDED TO CRASH INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED ON THE SCENE. THE VEHICLE WAS NOT DIAGNOSED AND THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 72,000. UPDATED 8/18/10 *CN THE CONSUMER STATED THE CRUISE CONTROL LINE SNAPPED. UPDATED 08/19/10*JB
HEAD GASKET BLOWN FOR NO APPARENT REASON 2ND CADILLAC TO DO THIS IN 1 YR. *TR
OIL LEAKING FROM ENGINE ON THE EXHAUST SYSTEM,CAUSING SMOKE AND FUMES. *TR
"CHECK COOLANT" LIGHT, OVERHEATING, TAKEN TO GARAGE "FREE LANCE" CADILLAC MECHANIC RESEARCHED PROBLEM THAT IT IS A FACTORY RELATED INCIDENT THAT THE FIRST OWNER OF THE CAR IGNORED AND SHOULD HAVE BEEN SENT BACK TO GM AND THEY WOULD HAVE FIXED IT. I AM A SECOND OWNER TO CAR AND I HAVE "INHERITED" THIS PROBLEM. BLOWN HEAD GASKET............YOU POUR COOLANT IN AND IT RUNS RIGHT OUT THE TAIL PIPES! *TR
TL*THE CONTACT'S SPOUSE OWNS A 2000 CADILLAC DEVILLE. ON THREE SEPARATE OCCASIONS, THE REAR PASSENGER, FRONT PASSENGER, AND FRONT DRIVER'S SIDE WINDOWS FELL DOWN INTO THE DOOR. THE VEHICLE WAS TAKEN TO A DEALER AND THEY REPLACED THE WINDOW REGULATOR. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 26,000 AND FAILURE MILEAGE WAS 8,000.
ALL FOUR WINDOW REGULATORS WENT OUT WITHIN ONE YEAR. THE REPAIR COSTS RANGED FROM $487 TO $587 EACH. I RESEARCHED THE PARTS BUT BECAUSE EVERYTHING IS HOUSED IN ONE PART FOR THIS MODEL IT WAS IMPOSSIBLE TO FIND SOMETHING AFFORDABLE. THE LABOR WAS $75. ANY NUMBER OF CONSEQUENCES COULD OCCUR FROM THE DISTRACTION TO THE DRIVER WHEN THE LOUD POP OCCURS, FROM WHAT MIGHT ENTER THROUGH THE WINDOW WHILE DRIVING, OR FROM AN ACCIDENT THAT MAY REQUIRE EXITING THE VEHICLE THROUGH A WINDOW. ONLY A FOOL WOULD REPLACE WITH AN OLD PART SINCE THESE PARTS DO NOT LAST THAT LONG AND COST SO MUCH. *TR
TL*THE CONTACT OWNS A 2000 CADILLAC DEVILLE. WHEN THE CONTACT REMOVES HIS FOOT FROM THE ACCELERATOR PEDAL, THE VEHICLE CONTINUES TO ACCELERATE ON ITS OWN. THE FAILURE ALSO OCCURS WHEN IDLING AT A RED LIGHT OR STOP SIGN. THE ABS TRACTION LIGHT ILLUMINATES. THE VEHICLE HAS BEEN INSPECTED BY A MECHANIC. IN ADDITION, THREE OF THE WINDOW REGULATORS FAILED WITHIN A WEEK OF EACH OTHER. CURRENTLY, ALL FOUR WINDOWS FAIL TO GO UP AND DOWN PROPERLY. THE CURRENT MILEAGE WAS 88,627 AND FAILURE MILEAGE WAS 70,000. REMAILED 11/14/08. *LJ
TL*THE CONTACT OWNS A 2000 CADILLAC DEVILLE. WHILE DRIVING AT 55MPH SHE FELT THE VEHICLE WAS OUT OF BALANCE. THE DEALER STATED THAT THE FOUR TIRES HAD TREAD SEPARATION. THE TIRES ARE MANUFACTURER BY VOGUE, LINE CUSTOM BUILD RADIAL, SIZE 225-60-R16 THE DOT NUMBER WAS UNKNOWN. THE MANUFACTURER REPLACED THE TIRES. THE TIRE FAILURE MILEAGE WAS 22,940. THE VEHICLE FAILURE MILEAGE WAS 78,888 AND THE CURRENT MILEAGE WAS 80,000. UPDATED 10/08/08. *LJ THE TIRE HAD SIDEWALL CRACKING. UPDATED 10/10/08. *JB
TL*THE CONTACT OWNS A 2000 CADILLAC DEVILLE. THE CONTACT STATED THAT HIS TRANSMISSION FAILED IN 2001 AND HAD TO BE REPLACED. HE NOTICED THAT THE GEARS WERE GRINDING AND THE TRANSMISSION WAS NOT WORKING PROPERLY. THE VEHICLE WAS TOWED AND THE DEALER REPLACED THE TRANSMISSION; HOWEVER, THE REPLACEMENT TRANSMISSION FAILED IN 2005 AT 39,320 MILES. ON APRIL 18, 2008, THE FAILURE RECURRED. THE FIRST TWO TRANSMISSIONS WERE REPLACED UNDER AN EXTENDED WARRANTY. THE LAST TRANSMISSION REPLACEMENT WAS THE CONTACT'S RESPONSIBILITY AT THE COST OF $4,503. THE MANUFACTURER OFFERED HIM $2,000 TOWARDS A NEW VEHICLE. UPDATED 06/25/08. *CN UPDATED 06/25/08
THE THIRD WINDOW REGULATOR BROKE IN VEHICLE, SECOND THIS YEAR. *TR
TL*THE CONTACT OWNS A 2000 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 70 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO SLOW DOWN. THE CONTACT REAR ENDED THE PRECEDING VEHICLE AT APPROXIMATELY 70 MPH AND THE AIR BAGS FAILED TO DEPLOY. BOTH VEHICLES SUSTAINED DAMAGE. THE CONTACT SUSTAINED AN INJURY TO HIS NECK. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 60,000. UPDATED 4/23/08. *LJ
DRIVING AT HIGHWAY SPEED ,WITH FOOT ON ACCELERATOR, ENGINE STALLED LOST ALL POWER STEERING AND BRAKING CAPABILITIES (ADDED MOTOR OIL). VIOLENT SHUDDERING AND LOSS OF FUEL MILEAGE (CHECK ENGINE LIGHT) DEALER CHANGED MOTORMOUNT, NO SUCCESS. I VISITED A TRANSMISSION SHOP, THEY TELL ME IT MAY BE THE TORQUE CONVERTER AS THEY HAVE HAD TO REPLACE THEM ON THE CADILLACS (KNOWN PROBLEM). I WILL ASK FOR OLD PARTS IF GM NEEDS TO REVIEW TO REDESIGN.. *TR
POWER WINDOW LIFT MECHANISM FAILED. *TR
2000 CADILLAC DEVILLE CONCOURS CRANKSHAFT ROTATION SENSORS AND MOTOR MOUNT FAILURES. CONSUMER STATES THAT HE WOULD LIKE TO KNOW IF THESE FAILURES ARE COMMON IN THE CADILLAC'S. CONSUMER WAS TOLD THAT THEY WERE POPULAR BY THE DEALER. *KB THE CONSUMER STATED THE ENGINE STALLED SEVERAL TIMES A MONTH BECAUSE OF THE CRANKSHAFT SENSOR. *JB
TL*THE CONTACT OWNS A 2000 CADILLAC DEVILLE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND WAS TOWED TO THE DEALER. THEY REMOVED THE BATTERY AND STATED THAT THE FLOORBOARD HAD TO BE REPAIRED BECAUSE THE RED CAP ON THE BATTERY EXPLODED. ACID SPILLED EVERYWHERE AND CORRODED ALL OF THE CABLES. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT BELIEVED THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT. THE BATTERY WAS THE ORIGINAL EQUIPMENT. THE CURRENT AND FAILURE MILEAGES WERE 63,000. *UPDATED 12/12/07 *BF
MY 2000 CADILLAC DEVILLE WILL OCCASIONALLY ACCELERATE OF ITS OWN ACCORD. IT CAN HAPPEN WHEN ON CRUISE CONTROL OR WHEN NOT. THE ONLY WAY TO GET IT TO STOP ACCELERATING IS TO PUT IT IN NEUTRAL AND TAP THE ACCELERATOR WITH YOUR FOOT. IT IS QUITE DISTURBING AND TAKES SOME SECONDS TO REALIZE WHAT TO DO. FORTUNATELY HAS NOT HAPPENED IN CLOSE QUARTERS YET, BUT THE STORIES ABOUT THE OLD MAN WHO MISTAKENLY PUT HIS FOOT ON TEH ACCELERATOR RATHER THAN THE BRAKE ARE BOGUS. HIS CAR DID IT. THIS HAPPENED ALSO IN OCT. 2006. THE DEALER CREST CADILLAC CLAIMED TO NEVER HEARD OF SUCH A THING. THEY CLEANED TEH THROTTLE BODY AND ONLY HAPPENED A COUPLE TIMES AFTER THAT AND WAS NOT A PROBLEM UNTIL THIS WEEK. IT AGAIN HAPPENED ON THE EXPRESSWAY AND I WAS UP TO 85 MPH BEFORE I REGAINED CONTROL.
NORMAL USE OF WINDOWS. ALL 4 WINDOW REGULATORS FAILED. REPLACED REGULATORS AT $350-450 A PIECE, OLD PARTS WERE AVAILABLE. *AK
BROUGHT CAR AT ARNOLD PALMER CADILLAC IN CHARLOTTE, NC, INDEPENDENCE AVE ON 2/10/07. AFTER GETTING HOME, BRAKES BEGIN TO SQUEAK, TOOK CAR BACK IMMEDIATELY THE NEXT DAY, I WAS TOLD TO PUT THE CAR IN REVERSE AND SLAM ON BRAKES AND THE SQUEAK SHOULD STOP; THAT WAS AN INSULT. AGAIN I TOOK THE CAR BACK TO THE DEALERSHIP , I WAS TOLD THAT THEY TOOK THE BRAKES PADS OFF AND SANDED THEM DOWN AND THE SQUEAKING WOULD STOP. IT HAS BEEN THREE WEEKS NOW, MY BRAKES IS STILL SQUEAKING WITH A GRINDING NOISE. SPENDING $16,000 FOR A VEHICLE, I FEEL I SHOULD NOT HAVE TO GO THROUGH THIS. I HAVE MISSED 2 DAYS OF WORK TAKING MY CAR BACK TO THE DEALESHIP TO BE MADE A FOOL OF. I HAVE BROUGHT 3 CADILLACS FROM ARNOLD PALMER, NEVER AGAIN WILL THEY GET MY BUSINESS OR WILL I RECOMMEND ANYONE TO THEM FOR THIS TYPE OF SERVICE. IN ADDITION TO THE BRAKE PROBLEM, NOW THE WARNING LIGHTS ARE COMING ON FOR FLUID LEVELS. WHEN YOU BUY A CAR FROM A WELL-KNOWN COMPANY, YOU TRUST THAT THE PRODUCT YOU BUY WILL BE RELIABLE, AND HAVE GONE THROUGH A FIVE POINT INSPECTION. WHAT CAN I DO TO RESOLVE THIS SITUATION, BECAUSE I CANNOT CONTINUE TO KEEP MISSING WORK AND TAKING THE CAR BACK FOR THE SAME PROBLEM. I FEEL ARNOLD PALMER IS PUTTING ME OFF IN AN EFFORT FOR THE WARRANTY TO EXPIRE, AND THEY WILL NOT HAVE TO FIX PROBLEM. *JB
RIGHT REAR WINDOW EMITTED A LOUD "POP", AND THE WINDOW WENT DOWN. WEDGED THE WINDOW IN THE UP POSITION AS I WAS ON MY WAY TO FLA FROM NEW YORK. UPON MY ARRIVAL IN FLA, TOOK IT TO A DEALER AND THEY ESTIMATED THE REPAIR AT $600.00. I REFUSED THE REPAIR AND DISSEMBLED THE DOOR AND WINDOW ASSEMBLY TO FIND THE CABLE THAT CONTROLS THE WINDOW TO BE DISCONNECTED DUE TO A FLIMSY PLASTIC CATCH THAT HAD BROKEN. AFTER SEVERAL HOURS I WAS ABLE TO REPAIR THE WINDOW CABLE WITH A METAL PIECE. CLEARLY THIS IS AN ENGINEERING FLAW( I WAS AN AUTOMOTIVE ENGINEER FOR 20 YRS. HAD CYCLE AND AGE TESTS BEEN DONE PROPERLY, THIS FLAW WOULD HAVE BEEN DETECTED, BUT THEN, THE DEALERS WOULD BE OUT $600 PER WINDOW FOR A .05 CENT PART. *NM
DRIVER SIDE POWER WINDOW FAILED IN THE DOWN (OPEN) POSITION DURING HEAVY RAIN. A VERY FRAGILE PLASTIC CONNECTOR FAILED WHERE CONNECTED TO A CABLE. THE SERVICE MAN COMMENTED THAT THIS IS A VERY FREQUENT FAILURE ON THIS CAR. WINDOW CAME DOWN WHILE ON THE HIGHWAY AT 70 MPH. CAUSING MY COFFEE TO SPILL ON THE INTERIOR AND MYSELF. CADILLAC DEALER REPAIR COST FOR WINDOW IS $550.00. *JB
TL*- THE CONTACT STATED THAT ON 08/26/05 HE TOOK THE VEHICLE TO A DEALERSHIP BECAUSE THE AIR BAG LIGHT KEPT GOING ON AND OFF. THE CONTACT STATED THAT THE DEALERSHIP REPAIRED LOOSE WIRES UNDER SEAT. ON 11/18/05 THE AIR BAG LIGHT STARTED GOING ON AND OFF AGAIN. THE CONTACT TOOK VEHICLE TO DEALERSHIP AGAIN ,AND THEY REPAIRED THE SAME WIRING. THE CONTACT STATED THAT AGAIN IN 12/05 THE DEALERSHIP SERVICED THE AIR BAG CIRCUIT, AND FOUND AN OPEN CIRCUIT TO THE HARNESS. ALSO, THE DEALERSHIP HAD TO REMOVE AND REPLACE DRIVER SEAT SIDE INFLATER MODULE TO REPLACE THE WIRING HARNESS. THE CONTACT STATED THAT HEWAS NOW WAITING FOR THE VEHICLE TO BE REPAIRED AGAIN THIS TIME FOR THE AIR BAG ON THE DRIVER SIDE DOOR. THE DEALERSHIP STATED THAT THE MODULE NEEDED TO BE REPLACED AGAIN. THE CONTACT STATED THAT THISWAS A CONTINUING FAILURE WITH THE AIR BAGS . *AK THE STEERING WAS NOISY. THE STEERING ACTUATOR WAS REPLACED. UPDATED 01/29/07. *JB
STARTED BURNING OIL AT 58,000. DEALER REPLACED PISTONS AND CHARGED ME $6376. CALLED MFG. TO COMPLAIN ABOUT COST. THEY IMMEDIATELY REFUNDED 50% OF BILL. WAS THERE A RECALL? AM I STILL PAYING MORE THAN I SHOULD? THE 50% REFUND CAME TOO EASY. I TALKED TO A STRANGER AT A CAR WASH, WITH AN IDENTICAL CAR, WHO HAD THE EXACT SAME PROBLEM! HIS WAS STILL UNDER WARRANTY. *NM
OIL LEAK FROM OIL PAN. THIS CAR HAD NOT LEAKED OIL PREVIOUS TO THIS INCIDENT. WHILE DRIVING I NOTICED AN OIL BURNING SMELL AND SMOKE COMING FROM THE ENGINE COMPARTMENT. AFTER INVESTIGATION I LEARNED THAT 3 QUARTS OF OIL HAD LEAKED DURING MY DRIVE. I DID GET THIS FIXED A AUTO REPAIR FACILITY. I THEN LEARNED THAT THE FIX THAT GM HAD COME UP WITH WAS SOME SORT OF PLATE. THE REPAIR SHOP INSTALLED SAME. *JB
DT*: THE CONTACT STATED WHILE TRAVELING VARIOUS SPEEDS OR WHILE STATIONARY, THE EXTERIOR SIDE VIEW MIRRORS AND FRONT ROOF PILLARS OBSTRUCTED THE VIEW AND CREATED BLIND SPOTS TO THE FRONT SIDES OF THE VEHICLE. THE CONTACT ALSO MENTIONED THAT THERE WERE OTHER MODELS WHICH HAD THE SIDE MIRRORS ATTACHED TO THE DOOR, INSTEAD OF THE WINDOW PILLAR. THE CONTACT HAD NOTICED MANY NEWER MODEL VEHICLES, SUCH AS THE NISSAN VERSA AND MINI COOPER BEING MANUFACTURED THIS WAY. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. UPDATED 12/18/06. *JB
DT*: THE CONTACT STATED THE CABLE MECHANISM THAT ROLLED THE POWER WINDOWS UP AND DOWN FAILED SEVEN TIMES. ON 5-14-01, THE DRIVER'S AND PASSENGER SIDE FRONT POWER WINDOW CABLES WERE REPLACED. ON 7-10-03, THE DRIVER'S SIDE FRONT WAS REPLACED. ON 9-23-05, THE PASSENGER SIDE FRONT WAS REPLACED. IN MAY 2006, THE PASSENGER SIDE REAR WAS REPLACED. ON 8-22-06, THE DRIVER'S SIDE REAR FAILED . ON 8-28-06, THE DRIVER'S SIDE FRONT FAILED AGAIN. THE DEALERSHIP WAS AWARE AND INFORMED THE CONTACT THE CABLES WERE WEAK AND WORE OUT PREMATURELY. UPDATED 11/21/06. *JB
FRONT PASSENGER AND REAR DRIVER WINDOW FELL DOWN WITHOUT WARNING WILL NOT GO UP. CONTACTED CAMARGO CADILLAC TO SEE IF COVERED UNDER EXTENDED WARRANTY THEY WILL NOT TELL ME OVER THE PHONE SAID THE CAR HAD TO BE BROUGHT TO THEM. *JB
2000 CADILLAC DEVILLE DTS HAS THE VEHICLE BATTERY UNDER THE REAR PASSENGER SEAT. I WAS REPLACING THE FACTORY BATTERY IN AUGUST 2006 AFTER PURCHASING THE VEHICLE FROM A PRIVATE PARTY. THERE WAS POWDERED ACID ACCUMULATED UNDER AND AROUND THE BATTERY, NEAR THE POSITIVE TERMINAL. THE BATTERY ACID HAS CORRODED THE METAL OF THE CAR BODY, RESULTING IN A THROUGH AND THROUGH HOLE IN THE CAR. I WILL HAVE THIS REPAIRED BY A BODY SHOP. I HAVE BEEN TOLD BY ANOTHER CADILLAC DEVILLE OWNER, 2001 MODEL, THAT THIS IS A COMMON PROBLEM. I AM CONCERNED THAT ANY FURTHER CORROSION COULD CAUSE CATASTROPHIC FAILURE OF THE CAR BODY SUPPORTING THE BATTERY. THE CAR BATTERY WOULD THEN FALL ONTO THE ROADWAY, POSSIBLY PRESENTING A SERIOUS HAZARD TO OTHER DRIVERS. *JB
THE ENGINE DIES WHILE DRIVING DOWN THE ROAD. IT HAS HAPPENED AT LEAST A HALF-DOZEN TIMES WHEN I TAKE MY FOOT OFF THE ACCELERATOR. I HAVE TO IMMEDIATELY PUT IT IN NEUTRAL AND TURN THE KEY TO RESTART THE ENGINE. I'VE HAD MY MECHANIC CHECK THE COMPUTER READOUT AND HE FOUND IT WAS THE CRANKCASE SYTEM SENSOR(S). MY MECHANIC IS NOT ASSOCIATED WITH A CADILLAC DEALERSHIP. I CALLED CADILLAC CUSTOMER SERVICE IN MICHIGAN AND WAS TOLD BY A REPRESENTATIVE, AFTER HE CHECKED MY SERVICE RECORD, THAT I HAD NOT SPENT ENOUGH MONEY AT THEIR DEALERSHIP TO WARRANT THEM PAYING TO REPAIR THE PROBLEM.
THE COOLING FAN ON MY CADILLAC DEVILLE FAILED TO OPERATE WHICH CAUSED THE VEHICLE TO OVERHEAT, LEADING TO A CRACKED HEADER. THE ENGINE HAD TO BE REPLACED AT ONLY 48K MILES. *NM
DT*: THE CONTACT STATED WHILE PARKING THE VEHICLE , THE POWER STEERING FAILS. THE VEHICLE WAS DRIVEN 10-15 MILES BEFORE THE INCIDENT. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THEY REPLACED THE POWER STEERING PUMP, RACK AND PINION, AND PRESSURE HOSE, BUT THE PROBLEM PERSISTS.
DT*: THE CONTACT STATED WHILE TURNING INTO A DRIVEWAY AT 10 MPH OR LESS THE BRAKES FAILED TO STOP THE VEHICLE. THE BRAKE PEDAL WAS DEPRESSED SEVERAL TIMES ALONG WITH THE ACCELERATOR PEDAL. THE DEPRESSION OF THE ACCELERATOR PEDAL WAS UNINTENTIONAL. THE VEHICLE CRASHED INTO A GATE AND A PARKED CAR. THE OCCUPANT OF THE PARKED CAR WAS INJURED. A POLICE REPORT WAS TAKEN. THE VEHICLE WAS TOWED TO THE DEALER, WHERE IT WAS DETERMINED A PIN FELL OUT OF THE BRAKE PEDAL RENDERING IT INOPERABLE. UPDATED ON 05/30/2006. *AK
DT*: THE CONTACT STATED THE INSIDE TREADS OF THE TIRES WERE CRACKED. THIS WAS NOTICED UNDER ROUTINE INSPECTION OF THE VEHICLE. THE MANUFACTURER WAS ALERTED AND STATED THIS WAS A NORMAL CHARACTERISTIC OF THE TIRE BEFORE REPLACEMENT WAS NECESSARY. THE TIRE SIZE IS 22560R16.
DT: THE CONTACT STATED OVER THE PAST FIVE YEARS THE TIE RODS HAVE SPLIT IN HALF ON FOUR SEPARATE OCCASIONS. THIS HAS OCCURRED WITHIN 65,000 MILES ON THE VEHICLE. THE DEALERSHIP REPLACED THE TIE RODS AFTER EACH FAILURE. THE DEALERSHIP DETERMINED THE TRANSMISSION NEEDED TO BE REBUILT SO THE VEHICLE WAS SENT TO A TRANSMISSION SHOP TO HAVE THE REPAIRS PERFORMED. THE MANUFACTURER HAS BEEN ALERTED AND EXPLAINED TO THE CONTACT THIS WAS A COMMON FAILURE FOR THIS VEHICLE. *NM
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2000 Cadillac Deville → · Every Deville year → · How the figures are calculated →