2012 BMW X5 complaints

TL* THE CONTACT OWNED A 2012 BMW X5. THE CONTACT STATED THAT WHILE HE WAS ASLEEP, HE HAD AWAKENED TO A LOUD POPPING SOUND COMING FROM OUTSIDE. THE CONTACT LOOKED OUTSIDE AND SAW HIS VEHICLE WAS ON FIRE RIGHT WHICH WAS PARKED IN AN RV PARK RIGHT NEXT TO HIS CAMPER. THE CONTACT IMMEDIATELY CALLED THE AUTHORITIES WHO WERE ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS DESTROYED AS A RESULT OF THE FIRE. A FIRE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO A TOW YARD AND AWAITS AN INSPECTION. THE CONTACT STATED THAT HE HAD NO SAFETY RELATED ISSUES WITH THE VEHICLE PRIOR TO THE FAILURE. THE DEALER NOR THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2012 BMW X5. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THERE WAS A LOUD BANGING NOISE AND SMOKE WAS PRESENT COMING FROM THE ENGINE AREA. AFTER STOPPING THE VEHICLE WAS TOWED TO THE HOME. UPON INSPECTION IT WAS DISCOVERED THAT THE DRIVE SHAFT HAD SEVERED. THE LOCAL DEALER JACKY COOPER BMW LOCATED AT 14201 N. BROADWAY EXT. OKLAHOMA CITY, OK. AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE DRIVE TRAIN WAS PREVIOUSLY SERVICE UNDER A MANUFACTURES SERVICE CAMPAIGN. THE FAILURE MILEAGE WAS 131,000.

VERY WELL MAINTAINED AND DOCUMENTED VEHICLE....ENGINE SEIZED AT 95K MILES. NO CODES OR REASON GIVEN. VEHICLE HAS HAD $20-30K WORK DONE AT A REGISTERED BMW DEALER OVER THE LAST 2 YEARS. BMW=BRING MONEY WITH. I WILL NEVER BUY ANOTHER BMW AND IF SOMEONE TRIED TO GIVE ME ONE, I WOULD RUN THE OTHER WAY. I'VE OWNED MANY CARS AND THIS IS THE ABSOLUTE, WORST PURCHASE I'VE EVER MADE. COST TO REPLACE ENGINE, $12K. CROOKS IN MY OPINION AND DO YOUR RESEARCH IF YOU DO NOT LISTEN TO THIS FRIENDLY WARNING. OH AND ONE MORE THING...AFTER I SPENT $12K TO REPLACE ENGINE, NOW THEY SAY THE TRANSFER CASE MAYBE COMPROMISED. DARE YOU LOOK UP WHAT THAT COSTS TO FIX. I WILL NOT PUT ONE MORE DIME INTO THIS VEHICLE. I AM DISGUSTED WITH THEIR ENTIRE OPERATION. THE ONLY POSITIVE IS THE WHEELS DID NOT LOCK UP WHEN THE ENGINE SEIZED, OTHERWISE, I MAY NOT BE ABLE TO FILE THIS COMPLAINT. ALL X5'S SHOULD BE RECALLED. DO NOT BUY BMW!!!!!!!!!!!! *TR

THERE WAS A WATER PUMP RECALL FOR MY BMW X5, I TOOK MY X5 DUE TO AN ENGINE MALFUNCTION, THE DEALER DIDN'T DO THE WATER PUMP RECALL, INSTEAD, THEY CHARGE ME FOR REPLACING THE IVM AND THE CHARGE AIR PIPE STATING THAT WAS THE ENGINE MALFUNCTION, AFTER I PAID APPROXIMATELY $2,500 THEY CAME BACK AND TOLD ME THE ENGINE MALFUNCTION WAS DUE TO THE WATER PUMP, SO THEY CHARGED ME AN ADDITIONAL $1,380 FOR THE WATER PUMP. I JUST CHECKED THE RECALLS ON MY VEHICLES AND NOTICED THERE'S A WATER PUMP RECALL, HOWEVER, I HAD TO PURCHASE THE WATER PUMP AND OTHER ITEMS NOT NEEDED FOR THE ENGINE MALFUNCTION MESSAGE RELATED TO THE WATER PUMP. HOW CAN I SUBMIT A REIMBURSEMENT FOR THE AMOUNT AMOUNT PAID WHEN THERE WAS A RECALL AND I PAY FROM MY POCKET THE AMOUNT OF $3,880.00 RELATED TO THE WATER PUMP. ALSO, THE DEALER DID A DRIVE SHAFT RECALL, HOWEVER NOW THE TRANSFER CASE IS NOT WORKING, CREATING THE FRONT UNIVERSAL JOINT TO FAIL AFTER THE DRIVESHAFT RECALL WAS DONE, THE FRONT WHEELS IS AFFECTING THE VEHICLE TRACTION. WATER AND DEBRIS MAY BE ENTERING THE FRONT DRIVESHAFT'S UNIVERSAL JOINT AND MAY CAUSE EXCESSIVE WEAR AND POSSIBLY RESULTING IN THE JOINT'S FAILURE. *TR

THE VEHICLE HAS STARTED SHOWING AN ENGINE CHECK LIGHT WITH A CODE 28A0. WHILE RESEARCHING, I FIND THIS IS A COMMON ISSUE FACED BY MANY OWNERS WHICH APPEARS TO BE OUT OF A DESIGN FLAW. THE REMEDY IS VERY EXPENSIVE AND NOT ATTRIBUTABLE TO ANY USER ERRORS. SINCE IT APPEARS TO BE A VERY COMMON PROBLEM WITH THE N55 ENGINES FOR BMW, THE COMPANY SHOULD ISSUE A SAFETY RECALL AND GET ALL THE AFFECTED VEHICLES CHECKED AND FIXED.

TL* THE CONTACT OWNS A 2012 BMW X5. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE UNEXPECTEDLY OVERHEATED WITH THE SERVICE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BMW MT KISCO LOCATED AT 250 KISCO AVE, MT KISCO, NY 10549, PHONE NUMBER: (914) 614-0884, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WATER PUMP NEEDED TO BE REPLACED AND THE VEHICLE WAS STILL PENDING REPAIRS. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 18V248000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

WHILE DRIVING HOME ON THE MOST DANGEROUS HIGHWAY IN COLORADO, MY VEHICLE SUDDENLY WENT FROM DOING 75MPH TO 50MPH DURING TRAFFIC HOUR, ALMOST CAUSING MY VEHICLE TO GET INTO AN ACCIDENT, WITH MY FAMILY IN THE CAR. SO VERY DANGEROUS. THE ENGINE LIGHT AND THE ENGINE MALFUNCTION MESSAGE CAME ON. I WAS ABLE TO MERGE OFF THE HIGHWAY AND HAVE MY CAR AND HAVE A MECHANIC TAKE A LOOK AT IT. THE ERROR CODE IS P15DF (HIGH PRESSURE FUEL PUMP). I DID SOME RESEARCH ON THIS AND FOUND THAT BMW HAD BEEN TAKEN TO COURT ON THIS SAFETY ISSUE. BMW HAD RECALLED 1000'S OF BMW'S FOR THIS EXACT SAME ISSUE. I WROTE TO BMW CUSTOMER RELATIONS AND THEIR RESPONSE BASICALLY IS THAT MY CAR'S VIN DOES TO QUALIFY FOR THIS RECALL. I STATED TO THEM THAT IT SHOULD BE RECALLED BECAUSE IT HAS THE EXACT SAME PROBLEM AS THE 1000'S THAT WERE RECALLED. IN REALITY THEY DO NOT WANT TO PAY FOR IT. I FEEL THAT MY VEHICLE SHOULD BE RECALLED TO INCLUDE 1000'S OF OTHER X5'S, BEFORE SOMEONE IS KILLED.

SEAT OCCUPANCY SENSOR BROKEN AND THIS SEEMS TO BE AN ONGOING PROBLEM OF BMW

IT IS MAKING A HORRIBLE CRYING NOICE AND IT'S VIBRATES. THE WATER PUMP WAS ALREADY TAKEN CARE OF BUT STILL ONCE AGAIN PROBLEMS

EGR COOLER ISSUE/LEAK AND SPRING DETACHMENT.

THE SENSOR (TO DETECT IF SOMEONE IS SITTING IN THE SEAT) UNDER THE FRONT PASSENGER SEAT IS NOT WORKING PROPERLY AND REQUIRES THE SEAT BELT TO BE ACTIVATED TO SILENCE THE WARNING BEEPS, EVEN WHEN THE PASSENGER SEAT IS NOT OCCUPIED, SO IT'S CLEARLY NOT FUNCTIONING AS INTENDED. LEADS ME TO QUESTION WHETHER THE AIRBAG WILL DEPLOY IN THE EVENT OF AN ACCIDENT. THE SAME ISSUE HAPPENED FOR SEVERAL YEARS WITH OUR 2007 BMW 530 AND THAT WAS FINALLY ACKNOWLEDGED BY BMW AND WE WERE OFFERED A FREE REPAIR FOR THIS ITEM. KEEP WAITING ON THEM TO INCLUDE OUR X5. IT'S BEEN SEVERAL YEARS.

I PURCHASED MY BMW LAST YEAR IT HAD 89,000 MILES ON IT I WENT TO GET A OIL CHANGE AND 2 WEEKS LATER I WAS DRIVING ON THE HIGHWAY AND THE CAR JUST WENT FROM 65 MILES TO 40 MILES THE BIG ENGINE LIGHT CAN ON AND NOW I CANT GO OVER 50 MILES SO INCANTVGETBIN THE HIGH WAY CAN SOMEONE PLZ TELL.WHAT YO DO I NEED SOME ANSWERS

MY 2012 BMW X5 DEVELOPED TRANSFER CASE PROBLEM. THE TRANSFER CASE SHUTTERS AND THE CAR START JUMPING WHEN I MAKE LEFT OR RIGHT TURN FROM THE STOP, WHICH IS CLEARLY A SAFETY ISSUE. THE CAR HAS 49200 MILES AS OF TODAY, SEP 2019. THIS REPRESENTS DANGER IN DRIVING THE CAR AND TRANSFER CASE HAS TO BE REPLACED. SEARCHING THE INTERNET REVEALED THAT IT'S A COMMON ISSUE WITH 2012 BMW X5 VEHICLES AND IN MY OPINION, BMW MUST FIX FAULTY TRANSFER CASE FREE OF CHARGE. AS IT STANDS TODAY, BRAMIN BMW IN MIAMI QUOTED ME $5000 PLUS TAX TO REPLACE TRANSFER CASE.

EGR VALVE IS FAULTY CAUSING EMISSIONS ISSUES AND CAN LEAD TO OVERHEATING. RECALLS HAVE BEEN PERFORMED ON 2009 - 2011 MODELS AND 2013 MODELS AND NEWER BUT NOT ON THE 2012 WITH THE SAME ISSUE.

WHILE DRIVING 75 MPH 250 MILES AWAY FROM HOME THE DRIVE SHAFT ON MY BMW X5 BROKE. I THINK THE RECALL NUMBER IS 17V-138. I WAS ON A MAJOR HIGHWAY IN THE LEFT LANE. THE CAR WAS BUCKING AROUND, SMOKING AND WAS VERY VERY DIFFICULT TO STEER. BEFORE THIS THE CAR WAS DRIVING PERFECTLY. IT HAPPENED IN AN INSTANT. I WAS ABLE TO GET TO THE SIDE OF THE ROAD WITHOUT INJURING MYSELF OR MY PASSENGERS. I HAD MY CAR TOWED TO A LOCAL GARAGE WHO SAID IT WAS CATASTROPHIC. I LOOKED UP ON YOUR WEBSITE AND SAW THE DRIVE SHAFT WAS A RECALL. I WAS NEVER INFORMED OF THIS BY BMW. I HAD MY HOME GARAGE GO GET IT. THEY SENT IT TO A BMW DEALER WHO HAD IT OVER 2 MONTHS. THEY REPLACED THE ENGINE. IT WAS RETURNED TO MY GARAGE. I DROVE IT ABOUT 10 MILES BEFORE THE TRANSMISSION WARNING LIGHT CAME ON AND THE CAR LOST THE INABILITY TO ACCELERATE. I WAS ON THE THRUWAY SO THIS WAS VERY SCARY. BMW IS SAYING THIS HAS NOTHING TO DO W THE DRIVE SHAFT BREAKING AND KILLING THE ENGINE AS PARTS WERE FLYING AROUND INSIDE. 5 DAYS BEFORE THE ORIGINAL INCIDENT I HAD THE CAR CHECKED OVER BY MY GARAGE AS I WAS GOING ON A TRIP. I WAS TOLD MY CAR SHOULD HAVE THE TRANSMISSION FLUID AND FILTER CHANGED NEXT TIME IN BUT IT WASN'T URGENT. I AM NOW LOOKING AT A $5000 REPAIR. OBVIOUSLY THIS IS FROM THE CATASTROPHE. BMW SHOULD PAY FOR THIS REPAIR, REIMBURSE ME FOR ALL THE TOWING CHARGES AND REIMBURSE MY GARAGE FOR LETTING ME HAVE A LOANER FOR OVER 2 MONTHS. PLEASE HELP. I HAVE PICTURES AND WILL TRY TO UPLOAD THEM.

TL* THE CONTACT OWNS A 2012 BMW X5. WHILE OPERATING THE VEHICLE, THE BATTERY SENSOR INDICATOR ILLUMINATED AND THE ENGINE MISFIRED. THE BATTERY WAS REPLACED ALONG WITH THE IGNITION COIL. LATER, WHILE DRIVING THE VEHICLE, THE OIL AND ENGINE INDICATORS ILLUMINATED. IT WAS DISCOVERED THAT THE ENGINE OIL LEVELS WERE VERY LOW AND OIL HAD TO BE CONTINUOUSLY ADDED TO THE ENGINE. THE VEHICLE CONTINUED TO EXPERIENCE BATTERY FAILURES AND THE MESSAGE ON AND BATTERY HIGH DRAINAGE COMFORT ACCESS FEATURE MALFUNCTIONED. THE VEHICLE WAS TAKEN TO BMW OF BRIDGEWATER (655 US-202, BRIDGEWATER TOWNSHIP, NJ 08807) WHERE IT WAS DIAGNOSED THAT THE OVERHEAD ROOF MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000. THE VIN WAS UNKNOWN.

MY CAR HAS PCV HEATER CHECK ENGINE LIGHT CODE COMING ON AND OFF. BMW IS FORCED BY NHTSA TO DO RECALL ON BMW CAR FIRE BUT ONLY COVER UP TO PRODUCTION MODEL THRU DECEMBER 2011. MY CAR HAS JUNE 2012 PRODUCTION, THE PCV HEATER VALVE CHECK ENGINE LIGHT HAS BEEN ON AND OFF FROM LAST YEAR, I HAD REPLACED HVAC HEATER VALVE (WRONG DIAGNOSE FOR PART SPECIFIC FROM MY MECHANIC) BUT NOW I FIND OUT THERE IS A RECALL FOR IT, BUT NOT COVERING MY YEAR. PLEASE ADVISE ME IF NHTSA CAN MAKE BMW EXTEND THE RECALL YEAR COVERAGE? THANK YOU.

BMW X5 M 2012 E70 ENGINE FAILURE (S63). MILAGE ON THE VEHICLE AT THE TIME OF FAILURE WAS 49,000 MILES. THE VEHICLE STOPPED FUNCTIONING WHILE IN THE MIDDLE OF DRIVING AT ON A BUSY ROADWAY & COULD HAVE LEAD TO A SERIOUS ACCIDENT OR DEATH. BMW OF NORTH AMERICA REFUSED TO HELP IN ANY WAY. ENGINE REPAIR FROM THE BMW DEALERSHIP WAS QUOTED AT $38,000.

I HAD THE IDLER PULLEY BOLT RECALL SERVICE (RECALL NOTICE # 18V-336) COMPLETED BY THE LOCAL BMW DEALER ON MARCH 30, 2019. WHILE DRIVING ON JULY 27, I HEARD A SOFT "CLUNK", THEN THE A/C & POWER STEERING QUICKLY FAILED AND I RECEIVED THE "CHARGING MALFUNCTION" MESSAGE. I PROCEEDED TO MAKE MY WAY OUT OF TRAFFIC TO A STRIP CENTER AHEAD OF ME, AND RECEIVED A "LOW COOLANT" MESSAGE AT THAT TIME. I STOPPED THE CAR, AND OVER THE COURSE OF THE NEXT 4 HOURS (WHILE WAITING FOR ROADSIDE ASSISTANCE) THE MAJORITY OF THE COOLANT, MIXED WITH WHAT I BELIEVED TO BE OIL, DRAINED OUT ALL OVER THE PARKING LOT. I HAD THE CAR TOWED TO AN INDEPENDENT BMW MECHANIC, AND JULY 30, 2019, HE INFORMED ME THAT THE BOLT THAT HAD BEEN REPLACED UNDER THE RECALL HAD SNAPPED OFF COMPLETELY. AS HE EXPLAINED TO ME, THE SERPENTINE BELT WAS SHREDDED AS A RESULT, AND THE COOLANT HOSES WERE RIPPED LOOSE AND SUCKED INTO THE VEHICLE'S HARMONIC BALANCER. HE ALSO STATED IT APPEARS THE SERPENTINE BELT WRAPPED ITSELF AROUND ONE OF THE TURBO OIL FEED LINES WHEN IT BROKE AND RIPPED IT IN HALF. HIS IMMEDIATE RECOMMENDATION WAS TO TOW IT TO THE DEALER THAT PERFORMED THE RECALL SERVICE, WHERE IT NOW SITS AS OF THIS MORNING, JULY 31, 2019.

I PURCHASED THE VEHICLE 2/27/19 BY 4/10/19, TWICE THE ENGINE CAUSED THE TRUCK TO SLOW DOWN AND TURN OFF AND FORCED ITSELF IN PARK. THIS HAPPEN WHILE I WAS DRIVING IN THE MIDDLE LANE IN TRAFFIC ON A BUSY STREET. THE ENGINE STARTED KNOCKING SO I TOWED THE VEHICLE TO THE MECHANIC AND THE MECHANIC FOUND METAL FLAKES IN THE OIL THE ENGINE WAS BLOWN.

HAD TO REPLACE WATER PUMP AT 58,000 MILES. CAR IS SPEWING EXHAUST, AND ACCELERATION AND STEERING ARE NOT FUNCTIONING PROPERLY, LIKELY DUE TO UJOINT AND/OR WORN CONTROL ARM, WHICH I NOTICED WERE RECALLED FOR OTHER MODELS, BUT LISTED AS A RECALL FOR MY CAR/VIN. NEED TO RESEAL CRANKCASE JOINTING SURFACES. CAR HAS 8 RECALLS LISTED ON KBB, BUT BMW ONLY HAS RECORD OF 5 RECALLS. I DO NOT HAVE RECORDS OF REPAIRS THAT WERE DONE ON CAR BEFORE PURCHASE IN NOV. OF 2014. CAR CURRENTLY HAS 69,000 MILES AND IS DRIVING HORRIBLY

NOTIFICATION FOR FAULTY FRONT PASSENGER SEAT OCCUPANCY SENSOR

ELCECTRICAL SYSTEM MALFUNCTION! CONTINUED DRIVING IS NOT POSSIBLE. HAVE THE SYSTEM CHECKED BY THE NEAREST BMW DEALER

TL* THE CONTACT OWNS A 2012 BMW X5. WHILE DRIVING 35-40 MPH, THE VEHICLE STARTED TO OVERHEAT AND THE OVERHEATED WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAITED UNTIL THE VEHICLE COOLED DOWN. THE VEHICLE WAS DRIVEN TO BMW OF ONTARIO (LOCATED AT 1301 AUTO CENTER DR, ONTARIO, CA 91761, (909) 402-3052) WHERE IT WAS DIAGNOSED THAT THE WATER PUMP WAS MALFUNCTIONING AND LEAKING ALL OVER THE CIRCUIT BOARD. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.

TL* THE CONTACT OWNS A 2012 BMW X5. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT HEARD A CLICKING NOISE UNDER THE VEHICLE. THE VEHICLE STARTED TO LOSE POWER, THE TRANSMISSION WARNING INDICATOR ILLUMINATED, AND AN UNKNOWN FLUID EMERGED FROM THE TRANSMISSION AREA. THE VEHICLE WAS TOWED TO AN UNKNOWN INDEPENDENT MECHANIC WHO DETERMINED THAT THE DRIVE AXLE FRACTURED AND DAMAGED THE TRANSFER CASE, WHICH NEEDED REPLACEMENT. THE VEHICLE WAS TOWED TO BMW OF MANHATTAN (555 W 57TH ST, NEW YORK, NY 10019), BUT WAS NOT DIAGNOSED UNLESS IT WAS PAID FOR BY THE CONTACT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V138000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

TL* THE CONTACT OWNS A 2012 BMW X5. WHILE DRIVING APPROXIMATELY 45 MPH, THE CHECK ENGINE AND EGR SYSTEM INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BMW OF KANSAS CITY (816-895-6228, LOCATED AT 1200 W 104TH ST, KANSAS CITY, MO 64114) WHERE IT WAS STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

I HAVE 2012 BMW X5 35D, TRANSMISSION LIGHT CAME ON , BMW DEALER SAID THE EGR COOLER NEEDED TO BE REPLACED. COST $1800 = TOO FIX. BMW DID A RECALL ON THE 2013 TO 2017 MODELS. MY POINT IS WHY WASN'T THE ALL 35D'S INCLUDED? ALL HAVE THE SAME ERG COOLER! BMW AND NHTSA SHOULD REVISE THIS RECALL. DID IT FOR NOS SENSORS. DO THE RIGHT THING, JUST MAKES SENSE.

DRIVE SHAFT MALFUNCTION. WAS DRIVING THIS MORNING AND MADE A NORMAL LEFT TURN AND I HEARD SOMETHING POP AND AS I CONTINUED TO DRIVE SOMETHING FRONT PASSENGER WHEEL WELL WAS BANGING. I GOT THE CAR TOWED TO MY MECHANIC AND THEY DISCOVERED THERE WAS AN ACTUAL RECALL ON THIS SAME PART. I NEVER RECEIVED ANY MAIL NOTIFICATION ABOUT THIS PART AND I AM CONSTANTLY RECEIVING MAIL ABOUT AN AIRBAG RECALL THAT BMW HAS SAID THEY HAVE ALREADY REPAIRED. BMW DID SOME REPAIRS ON MY VEHICLE (AND HELD IT FOR WEEK) LESS THAN A YEAR AGO AND NEVER MENTIONED REPAIRING THE RECALLED PARTS. THIS IS HORRIBLE! THE BMW DEALERSHIP WAS BMW OF ANNAPOLIS, IN MARYLAND. IF PHOTOS ARE NEEDED MY REPAIR SHOP CAN PROVIDE THEM.

ON 2017 OCT 8TH, IN THE MIDDLE OF THE HIGHWAY, MY CAR HAD A RED MESSAGE SAYING THE ENGINE WAS OVERHEATED AND I NEED TO TURN OFF THE CAR IMMEDIATELY. I PULLED OVER TO THE SIDE AND TURNED OFF THE ENGINE TO COOL DOWN FOR AROUND 30 MIN. THERE WERE CARS PASSING BY IN 80 MILES RIGHT BY US. IT WAS TERRIFYING. FELT LIKE A CAR COULD CRASH INTO US ANY MOMENT. I HAD TO GET OFF THE HIGHWAY AND STOP AND TURN OFF THE ENGINE EVERY 5 MIN TO COME BACK HOME. 20 MIN DRIVE ALMOST TOOK ME 2 HOURS. I HAD MY KIDS IN THE CAR WITH NO AC. IT WAS ONLY A MONTH AFTER I PUT THE CAR IN SERVICE AND PAID $3086 FOR MAINTENANCE. I TOOK IT INTO BMW SERVICE AND PAID $2041 TO GET THE WATER PUMP FIXED. BMW SERVICE SAID THAT THEY CANNOT DO ANYTHING UNTIL THE CAR BREAKES DOWN AND HAVE THE MESSAGE ON. WHICH MEANS ALL POTENTIAL BMW COULD HAVE A POSSIBILITY OF BREAKING DOWN IN THE MIDDLE OF THE HIGHWAY. THE REASON I'M FILING THIS IS THAT JUST LAST WEEK I PUT THE CAR INTO SERVICE AND IN THE COURSE OF REASEARCHING I CAME ACROSS THE FACT THAT BMW X5 WATER PUMP WAS RECALLED IN 2018. I CONTACTED BMW AND THEY SAY MY SPECIFIC VIN WAS NOT AFFECTED. BUT IT LOOKS LIKE AS MAJORITY OF THE BMW AND MINI WATER PUMPS WERE RECALLED, THEY HAVE A FUNDAMENTAL ISSUE WITH THE WATER PUMPS. IT IS HARD TO BELIEVE WHEN MY WATER PUMP ACTUALLY BROKE AT 37000 MILEAGE IT'S NOT RELATED A DEFECT AT ALL. ALSO AS ESPECIALLY THEY CANNOT PREVENT THIS ISSUE MY CASE CLEARLY SHOWS HOW DANGEROUS IT IS TO HAVE A WATER PUMP FAILURE IN THE MIDDLE OF THE HIGHWAY

TL* THE CONTACT OWNS A 2012 BMW X5. WHILE DRIVING 35 MPH, THE VEHICLE SUDDENLY SHUT OFF WITHOUT WARNING. THE VEHICLE WAS TOWED TO MOMENTUM BMW (10002 SOUTHWEST FWY, HOUSTON, TX 77074) WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP FAILED. THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

ON 2018 THE ENGINE'S IDLER PULLEY BOLT FAIL. THE VEHICLE LOSE THE POWER AND DON'T RUN. I HAVE TRIED TO FIX THE PROBLEM WITH BMW AGENCY ON TUCSON ARIZONA, BUT THEY NEVER CAN HELP WITH THIS PROBLEM. THEY ALWAYS SAY THE SAME 'WE CAN'T DO NOTHING ABOUT IT. I'M VERY FUSTRATED BECAUSE THIS IS MY ONLY VEHICLE. FINALLY I VISITED ANOTHER MECHANIC TO FIX MY VEHICLE. I ALREADY SPEND MONEY TO FIX THE PROBLEM, AND YOU COMPANY JUST GIVE ME EXCUSES. I'M VERY UPSET WITH THE SERVICE, VERY BAD SERVICE. SOMETIMES THE PERSONE BY PHONE TELL ME THAT HE WOULD SEE HOW HE CAN HELP ME, AND HE GOING TO CALL ME BACK AND NEVER HAPPENED. THE LAST TIME ONE PERSON OF CUSTOMER SERVICE HER NAME AMALIA PHONE NUMBER +16614322897 TRIED TO HELP ME, BUT INSTEAD HE TOLD ME THAT I OWE YOU 150 DLLS. I'M JUST TRY TO KEEP THE VEHICLE IN GOOD CONDITIONS FOR THE SAFETY OF MY FAMILY. AND SEE IF YOU GOING TO HELP ME TO GET SOME MONEY BACK THAT I ALREADY SPEND OF MY POCKET. THANK YOU !!

I WAS DRIVING MY CAR AT 35 MILES PER HOUR SUDDENLY THE CAR LOST POWER STEERING WHEEL LOCKED SO IT WAS HARD TO KEEP CONTROL OF THE VEHICLE. I TRIED RESTARTING THE CAR BUT WITH NO RESULTS. A POLICEMAN HAD TO STAY BEHIND ME ALL THE TIME FOR OVER AN HOUR UNTIL A TOWING TRUCK CAME TO TOW THE CAR. BMW DIAGNOSTE THE CAR BEFORE WITH A FUEL RAIL REGULATOR. SO I WENT AND REPLACED THAT COMPONENT STILL THE CAR DID NOT WANT TO START!?. SO I TOWED IT TO BMW AFTER 4 DAYS OF DIAGNOSTICS THAT THEY SAID THE DIAGNOSTICS ITSELF IS $1900! THEY CAME TO A CONCLUSION THAT THE FUEL HIGH PRESSURE PUMP FAILED AND CONTAMINATED THE FUEL SYSTEM AND BROKE THE INJECTORS AND MESSED UP THE WHOLE FUEL SYSTEM. THEIR ESTIMATE TO REPLACE THE WHOLE IS OVER $11000! AND TO JUST REPLACE THE FAILED AND CLEAN UP THE FUEL SYSTEM IT WILL COST ME OVER $4000. THE CAR IS ONLY $75000 HOW WOULD A MAJOR FAILURE HAPPEN TO THAT COMPONENT. THERE WAS NO MISFUELING, THEY CHECKED THE DIESEL AND THEY SAID IT IS NOT GAS AND IT DOES NOT HAVE WATER EITHER. I HAVE READ WHERE OTHER PEOPLE COMPLAINING FROM THE SAME ISSUE FUEL HIGH PRESSURE PUMP FAILURE. IF I WERE ON A HIGHWAY AND SINCE THE CAR DID NOT GIVE ANY NOTICE OR MESSAGE I THINK I WOULD HAVE BEEN IN AN ACCIDENT SINCE THE CAR JUST SHUT DOWN WITH NO WARNING OR SIGN.

TL* THE CONTACT OWNS A 2012 BMW X5. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT HEARD A POPPING SOUND. THE BATTERY WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO RAY CATENA BMW (543 TARRYTOWN RD, WHITE PLAINS, NY 10607), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT ALSO STATED THAT THE ENGINE IDLER PULLEY BOLT WAS REPAIRED BY THE SAME DEALER IN JUNE OF 2017. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

TL* THE CONTACT OWNS A 2012 BMW X5. WHILE DRIVING 10-20 MPH, THE CONTACT HEARD AN ABNORMAL CLUNKING NOISE. THE CONTACT LOOKED UNDER THE HOOD AND NOTICED THAT THE BELTS WERE LOOSE. IN ADDITION, THE STEERING WHEEL WAS DIFFICULT TO TURN AND THE BATTERY INDICATOR WAS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE IDLER PULLEY WAS FRACTURED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 111,000.

TL* THE CONTACT OWNS A 2012 BMW X5. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V336000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

EMISSION LIGHT CAME ON WHILE DRIVING ON A HIGHWAY. BMW DIAGNOSED IT WAS A FAULTY DMTL PUMP (LEAK DIAGNOSIS PUMP). DEALER (BMW) DECLINED COVER UNDER EMISSION WARRANTY.

I FIND IT DOWN RIGHT UNCONSCIENABLE THAT BMW IS ALLOWED TO HAVE AN OPEN RECALL THAT MAY CUSE A CRASH UNRESOLVED MONTHS AFTER NOTIFICATION. ON THURSDAY 2/22/19 WHILE ON MY WAY TO AN EVENT WHEN THE OCCURENCE MATERIALIZED. I LOST STEERING AND ENGINE FUNCTION ON A 2 PLUS MILE WINDING COMMERCIAL DRIVEWAY. THROUGH THE GRACE OF GOD I REMAINED CALM AND FORCIBLY AND MIRACULOUSLY VEER AWAY FROM A DITCH. HAD I BEEN ON A HIGHWAY WHICH WAS A REAL POSSIBILITY THAT DAY, A SUDDEN SLOWING DOWN WOULD HAVE BEEN LIFE ENDING. I AM TAKING THE TIME TO MAKE THIS COMPLAINT TO HOPEFULLY PREVENT SOMEONE ELSE THAT MAY NOT HAVE THE SAME OUTCOME AS I DID. I WAS ABLE TO SLOWLY MAKE IT TO THE PARKING LOT WHILE HAVING ROADSIDE ASSISTANCE SUMMONED BY MY SON, WHO I HAD SURRENDIPITOUSLY DIAED BEFORE I HEARD THE "POP" UNDER THE CAR, WHICH I INITIALLY THOUGHT WAS FROM RUNNING OVER A ROCK. ONCE THE VEHICLE WAS AT THE DEALERSHIP, ITHE FOLLOWING DAY RECEIVED A VOICEMAIL RESPONSE TO MY INQUIRY THAT IT WAS DUE TO THE JULY 2017 PULEY RECALL THAT DOES IMPACT STEERING AND MAY LEAD TO A CRASH. SAD. CURRENT REMEDY IS AN OFFER FOR A RENTAL WITH REXPENSES COVERED WITH NO ETA OF THE RECALLED PART REPLACEMENT. I MUST SAY I AM EXTREMELY DISTRUSTFUL AT THIS TIME OF AN ADEQUATE RESOLUTION, TO THE POINT OF A TRADE IN REQUEST. I HAVE ALSO ASKED FOR THE MANAGER TO GET BACK TO ME. THANKS.

TL* THE CONTACT OWNS A 2012 BMW X5. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE'S COMPUTER SYSTEM SHUT DOWN AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTOMASTER BMW (3328 SHELBURNE RD, SHELBURNE, VT 05482, (802) 985-8411) WHERE IT WAS DIAGNOSED THAT THE KNOCK SENSORS, CATALYTIC CONVERTER, AND COMPUTER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 117,000.

TL* THE CONTACT OWNS A 2012 BMW X5. WHILE THE CONTACT'S WIFE WAS DRIVING 20 MPH, SHE TURNED THE STEERING WHEEL TO THE LEFT AND HEARD AN ABNORMAL NOISE. THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V336000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IDLER PULLEY BOLT SHEARED OFF. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 163,000.

"CHECK ENGINE" LIGHT CAME ON WHILE DRIVING. I OPENED VEHICLE SETTINGS FROM THE MENU TO DETERMINE WHAT THE LIGHT WAS FOR. ALL SYSTEMS INDICATED OK. NEAREST SERVICEMAN CHECKED FOR CODES: CODE 4873, EGR SYSTEM. ONLINE, EGR RECALLS IN US AND EUROPE, HOWEVER MY VEHICLE DOES NOT SHOW UP AS PART OF ANY OF THEM. CALLED BMW AND THEY SAY I AM ON MY OWN. I AM CONCERNED THAT I MAY HAVE THE SAME ISSUE THAT INVOLVES THE EXHAUST GAS RECIRCULATION MODULE WITH AN INTEGRATED COOLER. PER THIS LINK: HTTPS://WWW.AUTOMOTIVE-FLEET.COM/318701/BMW-RECALLS-MODELS-FOR-EGR-DEFECT, I WOULD LIKE SOME RESEARCH DONE TO DETERMINE THE RISK I FACE. I FEEL LIKE THERE IS ENOUGH EVIDENCE OF OTHER MODELS HAVING THIS ISSUE, THAT THERE MAY BE MORE BMWS AT RISK THAT HAVE NOT YET BEEN IDENTIFIED. ANOTHER LINK: HTTPS://WWW.AUTOMOTIVE-FLEET.COM/318701/BMW-RECALLS-MODELS-FOR-EGR-DEFECT

ON AUGUST 7, 2018, I WAS TRAVELING ON INTERSTATE 95 IN MARYLAND (NORTH OF BALTIMORE) IN ROUTE TO NEW YORK STATE. DURING THE HIGHWAY DRIVE, MY BMW DRASTICALLY REDUCED SPEED TO 10 MILES PER HOUR AND THE CHECK ENGINE LIGHT CAME ON AND STAYED ON. I HAD TO MOVE MY CAR TO A SAFE PLACE TO AVOID BEING HIT BY THE OTHER VEHICLES ON THE HIGHWAY. I COULD NOT CONTINUE TO DRIVE MY CAR. AND, I WAS WORRIED ABOUT MY SAFETY AND WAS AT RISK DUE TO THE BMW CAR ISSUE. I CALLED AAA AND MY CAR WAS TOWED TO PASSPORT BMW IN SUITLAND, MARYLAND FOR REPAIR. ON AUGUST 8TH, PASSPORT EVALUATED MY CAR AND DIAGNOSED THE PROBLEM. I WAS INFORMED BY PASSPORT BMW THAT MY CAR ENGINE PROBLEM WAS DUE TO A FAULTY FUEL IGNITION SYSTEM WHICH HAD TO BE REPLACED. I APPROVED THIS OVER $570 REPAIR TO MY CAR. HOWEVER, WHEN I PICKED UP THE CAR, THE ENGINE LIGHT WAS STILL ON. AGAIN, I WAS CONCERNED SINCE MY CAR WAS REPAIRED BY BMW YET THE PROBLEM HAD NOT BEEN FIXED SINCE THE ENGINE LIGHT WAS STILL ON. I CONTACTED THE SERVICE ADVISOR TO INFORM HIM OF THE PROBLEM. HE APOLOGIZED AND REQUESTED THAT I BRING THE CAR BACK IN TO PASSPORT BMW ON THE NEXT DAY. THE NEXT DAY, I BROUGHT THE CAR IN TO PASSPORT BMW, I WAS INFORMED THAT THE CATALYTIC CONVERTER, AN ESTIMATED $3388 REPAIR, NEEDED TO BE REPLACED. MY CAR HAS BEEN IN FOR BMW SERVICE MAINTENANCE AND RECALL REPAIRS SEVERAL TIME. MY CAR WAS IN FOR MAINTENANCE SEVERAL TIMES AND WAS NOT ACCURATELY DIAGNOSED OR REPAIRED. THERE IS NO INDICATION THAT THE REPAIR DIAGNOSED ON AUGUST 8TH F

TL* THE CONTACT OWNED A 2012 BMW X5. WHILE DRIVING 65 MPH, THE ENGINE MALFUNCTION AND REDUCE SPEED WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO PULL THE VEHICLE OFF THE ROADWAY AND IT CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT FACILITY. A FIRE REPORT WAS FILED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.

EGR COOLER FAILURE. EGR COOLER DEVELOPED, BOTH AN EXHAUST GAS LEAK AND CONTROL SPRING FAILURE. FAILURE WAS SEEN IN ENGINE CONTROL LIGHT AND LATER DIAGNOSED IN SECOND TRIP TO BMW DEALER. EXHAUST GAS LEAK IN ENGINE COMPARTMENT TO GREASE AIR SYSTEM IS PRIMARY ISSUE.

RECALL CAMPAIGN NUMBER 18V-336 ENGINE IDLER PULLEY BOLT SNAPPED WHILE DRIVING THROUGH TWISTING ROADS IN THE WET. LOSS OF POWER STEERING AND LOSS OF BATTERY CHARGE FROM THE ALTERNATOR ALSO THE BELT RUNS THE WATER PUMP SO THE ENGINE STARTED TO OVER HEAT BEFORE I COULD GET TO A SAFE PLACE TO PULL OFF THE ROAD.

BMW HAS OPENED A RECALL FOR MY VEHICLE AS OF MAY, 23 OF 2018 AND THE PARTS AREN'T AVAILABLE EVEN NOW. I HAVE CALLED THEM NUMEROUS TIMES WITH NO SUCCESS AT ALL. NOBODY NOWS WHEN THESE PARTS WILL BE AVAILABLE. I'M A RENT A CAR COMPANY OWNER AND THIS VEHICLE STAYS IN MY GARAGE AND COLLECTS DUST WITH NO REVENUE WHAT SO EVER. PLEASE HELP ME TO RESOLVE THIS ISSUE.

TRANSMISSION PROBLEM, GEAR SELECTOR SOMETIMES WON'T SET IN PARK, SOMETIMES TRANSMISSION WILL GO INTO SAFE MODE RANDOMLY

THIS WEEKEND I WAS DRIVING MY BMW ON THE EXPRESSWAY AND HEAR A LOUD POP. WHEN I LOOKED UP MY SUNROOF EXPLODED AND SCATTERED INTO SMALL PIECES. I WAS OUT OF TOWN AND ALL THE SCHERERVILLE DEALER TOLD ME IS TO CONTACT MY INSURANCE. THEY DIDN'T ACCOMMODATE ME AT ALL. NOTHING HIT MY CAR AND THE SAME SITUATION HAPPENED TO A RELATIVE IN HER BMW CAR LAST YEAR. THIS WAS A VERY SCARY SITUATION AND I WAS STUCK ALL WEEKEND OUT OF TOWN WITH A HOLE IN MY CAR. THE TEMPERED GLASS IS DEFECTIVE AND BMW NEEDS TO BE RESPONSIBLE.

TL* THE CONTACT OWNS A 2012 BMW X5. WHILE THE ENGINE WAS RUNNING, THE CONTACT HEARD AN ABNORMAL NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 12V019000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND STATED THAT THE TORQUE CONVERTER WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND STATED THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 109,533.

TL* THE CONTACT OWNS A 2012 BMW X5. WHILE THE VEHICLE WAS STATIONARY, THE ENGINE IDLER PULLEY BOLT FRACTURED. THE CONTACT STATED THAT THE RED BATTERY MALFUNCTION INDICATOR ILLUMINATED AND THE MESSAGE "CHARGING MALFUNCTION, BATTERY IS NOT RECHARGING" DISPLAYED. THE CONTACT ALSO STATED THAT THERE WAS A SUDDEN LOSS OF POWER STEERING ASSIST. THE CONTACT MANUALLY APPLIED SIGNIFICANT FORCE TO THE STEERING WHEEL AND WAS ABLE TO DRIVE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE PULLEY BOLT FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. FURTHERMORE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V336000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NO REMEDY FOR THE RECALL. THE CONTACT WAS REFERRED TO THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 69,500. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE DRIVING 65 MPH ON FREEWAY CAR REFUSED TO ACCELERATE FASTER THAN 60 MPH, WARNING THAT ENGINE WAS OVERHEATING AND TO DRIVE MODERATELY WAS DISPLAYED. LOUD BLOWING FROM ENGINE COMPARTMENT IN 10 SECOND INTERVALS. WATER PUMP AND THERMOSTAT NEED TO BE REPLACED, BUT DEALER CLAIMS OUR VEHICLE ISN'T COVERED UNDER ANY OF THE 3 RECENTLY EXPANDED RECALLS AFFECTING OTHER 2012 X5 MODELS. ONLINE RESEARCH INDICATES THAT WATER PUMP FAILURES ARE CHRONIC WITH THIS MODEL AND "SOME" BMW REPAIR CENTERS ARE COVERING THE REPAIR AT 85% AS AN EXTENDED WARRANTY ON THE PART, BECAUSE OF THE INHERENT RISK OF FIRE.