Page 12 of 12 · complaints 551–579 of 579

2011 BMW 328i complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Unknown or Other
Filed Nov 3, 201417,026 milesTX

I DROVE FROM MY GARAGE TO THE HIGHWAY (ABOUT 5 MINUTES) I ENTERED THE HIGHWAY AND GAINED SPEED UP TO ABOUT 55 MPH, I WAS ON THE HIGHWAY FOR ABOUT ONE OR TWO MINUTES WHEN I HEARD A LOUD EXPLOSION AND THE SUNROOF IN MY CAR HAD BLOWN OUT. THERE WAS NOT TRAFFIC IN MY LOCAL HIGHWAY SINCE IT WAS ABOUT 1:30PM CST. THE SLIDING COVER IN THE SUNROOF WAS OPEN TO LET LIGHT IN AND I WAS SHOWERED WITH BROKEN GLASS, I PULLED OVER AND EXITED THE HIGHWAY, STOPPED LOOKED AT THE DAMAGE AND IT LOOKS LIKE IF THE SUNROOF HAD EXPLODE OUT, LIKE CAUSED BY INSIDE PRESSURE BLOWING IT OUT. I WAS LUCKY NO ELSE WAS WITH ME OR THE HIGHWAY HAD MORE TRAFFIC OR I COULD HAVE HAD A SERIOUS ACCIDENT. I CONTACTED BMW BUT THEY DENY THAT THERE ARE ANY DEFECTS WITH THE SUNROOF, THEY SAY IT WAS MOST LIKELY A ROCK. THERE ARE NO OBJECT INSIDE MY CAR AND ROCKS TRAVEL SIDEWAYS NOT COME FROM THE TOP. PLEASE, PLEASE HAVE THIS INVESTIGATED, BESIDES THE COST IS THE HIGHER CHANCE OF A SERIOUS ACCIDENT. *TR

Vehicle Speed ControlCrash
Filed Sep 27, 201436,000 milesNJ

WHILE PULLING INTO A PARKING AT LOW SPEED VEHICLE ACCELERATED VIOLENTLY CAUSING IT TO CRASH OVER THE CURB AND AIRBAGS DEPLOYED. MINUTES BEFORE THIS CRASH I NOTICED SEVERAL INSTANCES WHERE THE VEHICLE SEEMED TO ACCELERATE AND RPM RISED ON ITS OWN WHILE I WAS NOT PRESSING THE ACCELERATOR. THE DRIVERS SIDE DOOR AIRBAG SEEMS TO HAVE MALFUNCTIONED AND DID NOT DEPLOY. *TR

Engine
Filed Sep 18, 2014TX

TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V176000 (ENGINE). THE DEALER STATED THAT THE PART WAS UNAVAILABLE AND THAT THE CONTACT COULD PAY OUT OF POCKET FOR THE REPAIR AND REQUEST A REIMBURSEMENT. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Engine and Engine Cooling › Engine
Filed Sep 17, 2014CA

TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V176000 (ENGINE AND ENGINE COOLING: ENGINE); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT EXPERIENCED THE FAILURES CITED IN THE RECALL NOTICE MULTIPLE TIMES. THE FAILURE MILEAGE WAS UNKNOWN.

Engine and Engine Cooling
Filed Sep 8, 2014SC

TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V176000 (ENGINE AND ENGINE COOLING: ENGINE), BUT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air BagsCrash1 injured
Filed Aug 26, 201450,158 milesOR

I WAS FOLLOWING MY HUSBAND HOME FROM WORKING AROUND 5PM ON JULY 28TH AND AS HE PRECEDED TO TURN LEFT, I OBSERVED TRAFFIC AND SAW IT WAS SAFE TO FOLLOW THROUGH AS WELL. AS I WAS TURNING ANOTHER GENTLEMAN CAME THROUGH THE LIGHT GOING APPROXIMATELY 45-50MPH AND WE HAD A COLLISION. MY DAMAGE TO MY VEHICLE WAS IN THE FRONT AND THE CAR WAS THEREFORE TOTALED. AT THE TIME OF THE ACCIDENT MY AIRBAGS DID NOT DEPLOY AND I PROCEEDED TO HIT MY FOREHEAD ON THE STEERING WHEEL. HIS AIRBAGS DID DEPLOY AND HE WAS IN A 2013 328I AND I WAS IN A 2011 328I. I WOULD LIKE TO SEE IF THIS HAS HAPPENED BEFORE OR WHY MINE DID NOT DEPLOY...UPDATED 10/06/14 *BF UPDATED 3/25/2015*JS..*TR...UPDATED 12/09/15 *BF . UPDATED 05/17/2017 *JS

Unknown or Other
Filed Jul 23, 201433,000 milesTX

TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT NOTICED A CONSTANT CHEMICAL ODOR INSIDE THE VEHICLE. THE DEALER CLEANED THE VEHICLE AND STATED THAT THE ODOR ORIGINATED FROM AN UNKNOWN SOURCE INSIDE THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

Engine
Filed Jul 16, 2014118,000 milesFL

TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT STATED THAT THE SERVICE ENGINE SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE VANOS SOLENOID VALVES AND THE CAM SHAFT BEARING LEDGE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO DIAGNOSED THAT THE IGNITION COILS NEEDED TO BE REPLACED. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE VEHICLE WAS TAKEN BACK TO DEALER, WHERE IT WAS LATER DIAGNOSED THAT THE VANOS ASSEMBLY BOLT WAS DEFECTIVE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V176000 (ENGINE). THE RECALL REPAIRS WERE NOT PERFORMED. HOWEVER, THE DEALER REPLACED TWO ENGINE COILS, CHANGED THE OIL, REPLACED A WHEEL SENSOR, DRAINED THE BRAKE FLUID AND REPLACED A MICRO-FILTER. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 118,000. UPDATED 09/02/14*LJ UPDATED 11/7/2014 *JS

Engine and Engine Cooling
Filed Jun 23, 201484,000 milesCA

TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE AT A COMPLETE STOP AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHO NOTICED THAT THE VANOS ASSEMBLY BOLTS WERE FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V176000 (ENGINE AND ENGINE COOLING: ENGINE). THE APPROXIMATE FAILURE MILEAGE WAS 84,000.

Power Train
Filed Jun 18, 2014101,000 milesGA

TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE AND IT SHOOK EXCESSIVELY. THE CONTACT MENTIONED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HOUSING BOLT OF THE VARIABLE CAMSHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.

Vehicle Speed ControlCrash
Filed May 14, 201427,500 milesCA

AS I WAS MOVING MY CAR FROM A SMALL PARKING LOT NEAR MY HOME, I WAS REVERSING THE CAR AND NOTICED THERE WAS A SUDDEN ACCELERATION AND THE CAR HIT THE BASE OF THE POLE CAUSING MINOR DAMAGE TO MY REAR BUMPER. SINCE I FELT THE IMPACT, I WAS VERY CAUTIOUS AND PUT THE CAR IN DRIVE MODE TO EXIT THE PARKING LOT WITH VERY LITTLE GAS APPLIED, BUT THE CAR TOOK OFF SUDDENLY AND HIT A PARKED CAR WITH A HUGE IMPACT. IT ALMOST TOTALED THE OTHER CAR AND MY CAR WAS VERY BADLY DAMAGED. INITIAL ESTIMATE TO REPAIR IS AROUND $7,911 BY THE BMW AUTHORIZED BODY SHOP. I IMMEDIATELY TOOK THE CAR TO THE DEALER NEXT DAY ASKING THEM TO CHECK IF MY CAR WAS SAFE TO DRIVE. THE DEALERSHIP SAID THE CAR HAS TO BE INSPECTED BY THE BMW ENGINEER, AND THE DEALER CAN'T TOUCH THE CAR BECAUSE OF SUDDEN ACCELERATION ISSUE. I CALLED THE BMW CUSTOMER RELATIONSHIP DEPT. RIGHT AWAY, AND THEY SCHEDULED AN ENGINEER TO COME AND LOOK AT MY CAR. ONE WEEK LATER, A BMW ENGINEER CAME TO THE BODY SHOP AND DOWNLOADED THE DATA, AND TODAY I WAS NOTIFIED BY BMW THAT THE CAR IS SAFE TO DRIVE. I BOUGHT THIS CAR FROM A LOCAL BMW DEALER AS CERTIFIED PRE-OWNED VEHICLE LAST YEAR WITH ABOUT 23K MILES ON IT AND STILL HAS THE WARRANTY.I AM WRITING TO YOU BECAUSE MY FAMILY DOESN'T FEEL COMFORTABLE AND SAFE TO DRIVE THIS CAR. I HAVE SEEN SEVERAL COMPLAINTS ON BIMMERFEST AND ONE ON YOUR SITE FOR THE 2011 BMW 328I, REGARDING THE SUDDEN ACCELERATION. I ASKED THEM BMW TO REPLACE THE CAR, WHICH THEY WOULDN'T DO. I REQUESTED BMW TO SEND A LETTER STAT

Power TrainCrash1 injured
Filed Apr 20, 2014FL

THIS VEHICLE WAS PURCHASED NOV. 2011. EVER SINCE, WE'VE EXPERIENCED THE FOLLOWING: THE MECHANISM/GEAR SEEMS TO WANT TO SHIFT TO A FASTER GEAR WHEN RIDING THE BRAKE AT A LOWER SPEED TO COME TO A STOP, WHICH IN TURN CAUSES THE CAR TO SURGE FORWARD. I HAD AN ACCIDENT DUE TO THIS PROBLEM. I WAS INJURED AND STILL SUFFERING FROM THE ACCIDENT. BMW MECHANICS/ENGINEER INSPECTED THE CAR BUT COULD NOT FIND THE PROBLEM. ALSO, THE CAR SAGS ON THE RIGHT SIDE REAR, WHICH WAS SEEN AND ACKNOWLEDGED BY THE BMW. THEY SAID THAT THE SAG IS WITHIN BMW SPECS. THIS VEHICLE WAS PURCHASED WITH ONLY 3,684 MILES. WE WERE TOLD THAT ONE OF THEIR WEALTHY CLIENTS LEASED IT WHILE WAITING FOR HIS PORCH TO ARRIVE. WE DISCOVERED LATER FROM THE CAR FAX THAT THE VEHICLE HAD A PRIOR OWNER AND WAS PURCHASED FOR COMMERCIAL USE. WE FEEL THAT THIS VEHICLE CAME WITH A DEFECT FROM THE MANUFACTURER. WE CONTINUE TO EXPERIENCE THIS PROBLEM WITH THE VEHICLE, WHICH WE FEEL IS A DANGER TO US AND THE PUBLIC. WE'VE ALREADY HAD TWO ACCIDENTS DUE TO THIS PROBLEM; ONE BY ME AND THE OTHER BY MY HUSBAND. WE DRIVE IT WITH THE AWARENESS OF ITS DANGER BUT ARE NOT ALWAYS IN A SITUATION TO CONTROL THE VEHICLE WITH IT SURGES FORWARD. THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER. *TR

Air BagsCrash1 injured
Filed Mar 17, 201432,000 milesFL

MY DAUGHTER WAS TRAVELING ON I-95 SOUTH IN ST AUGUSTINE FL , WHEN SEVERAL CARS CAME TO A SUDDEN STOP. MY DAUGHTER WAS UNABLE TO STOP AND HIT A SUV, SHE WAS APPLYING HER BRAKES . THE AIR BAG DID NOT DEPLOY. MY DAUGHTER WAS INJURED IN THE ACCIDENT, I THINK SOMETHING IS WRONG BECAUSE THE AIR BAG DID NOT DEPLOY AND FELT THE NEED TO REPORT IT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

SuspensionCrash1 injured
Filed Feb 19, 2014FL

2011 BMW 328I. CONSUMER WRITES IN REGARDS TO AIR BAG MALFUNCTION. *SMD THE CONSUMER STATED AFTER THE VEHICLE WAS PURCHASED, SHE NOTICED WHEN DRIVING AT A SPEED OF 10 MPH OR LOWER, APPLYING THE BRAKE, OR PULLING INTO A PARKING SPACE, THE VEHICLE WOULD SURGE FORWARD UNEXPECTEDLY. THE CONSUMER EXPERIENCED THE SAME SURGING FOR A SECOND TIME, AS SHE PULLED INTO A PARKING SPACE. THE VEHICLE WENT OVER A CURB AND INTO SOME BUSHES. AS A RESULT, SHE RECEIVED WHIP-LASH TO HER NECK AND SLIGHTLY BRUISED HER ELBOWS, KNEES AND HURT HER CHEST ON THE STEERING WHEEL. BMW SENT AN ENGINEER TO INSPECT THE VEHICLE AND CONCLUDED NOTHING WAS WRONG WITH THE VEHICLE. AFTER PICKING UP THE VEHICLE A WEEK LATER, THE CONSUMER AND HER HUSBAND CONTINUED TO EXPERIENCE THE SAME ISSUE. A MONTH LATER, THE CONSUMERS HUSBAND PULLED INTO A PARKING SPACE WHEN THE VEHICLE UNEXPECTEDLY SURGED FORWARD AND HIT A PARKED SUV IN FRONT OF HIM, WHICH CAUSED DAMAGE TO THE FRONT BUMPER. THE VEHICLE WAS RETURNED TO THE DEALER, WHERE THEY KEPT IT FOR TWO WEEKS. THE DEALER STATED THE VEHICLE WAS FINE AND IT WAS READY FOR PICK-UP. HOWEVER, TWO DAYS LATER, THE VEHICLE SURGED AGAIN, AS THE CONSUMER WAS APPROACHING A STOP LIGHT. *JB THE CONSUMER STATED THE VEHICLE HAS BEEN INSPECTED THREE TIMES, WITHOUT ANY SUCCESS OF FINDING THE PROBLEM. THE MECHANISM/GEAR WOULD SHIFT WHEN DRIVING AT A LOW SPEED OR RIDING THE BRAKE AT A LOW SPEED WHEN COMING TO A STOP. ALSO, THE VEHICLE SAGGED ON THE RIGHT SIDE, WHICH HAS BEEN ACKNOWLEDGED BY THE M

Electrical System
Filed Jan 3, 201474,234 milesDC

THIS VEHICLE WAS PURCHASED USED AND BEFORE THE MANUFACTURER'S 50,000 MILE WARRANTY PERIOD EXPIRED. SINCE 1/2013, THIS VEHICLE HAS BEEN IN AND OUT OF THE SERVICE SHOP FOR IGNITION COIL ISSUES. SINCE JANUARY 2013, THIS VEHICLE HAS HAD 3 IGNITION COILS REPLACED, ONE DURING THE EXTENDED WARRANTY, ONE THAT I PAID FOR AND ONE THAT WAS COMPLETED GRATIS. MY CONCERN IS THAT THIS APPEARS TO BE SOME TYPE OF MANUFACTURER'S DEFECT AND I AM VERY CONCERNED ABOUT MY SAFETY. SO MUCH SO THAT I CONTACTED BMW NORTH AMERICA DURING THE WEEK OF DECEMBER 26, 2013 AND SPOKE WITH [XXX]. WHEN I ASKED TO SPEAK WITH THE PRESIDENT OF BMW NORTH AMERICA, I WAS TOLD BY [XXX] THAT THERE WOULD BE NO FURTHER ESCALATION BEYOND HER BECAUSE HER JOB WAS TO RESOLVE ISSUES AND SHE BASICALLY PUSHED MY CONCERN ASIDE AS THE WIND BLOWS LEAVES. THIS IS A MAJOR SAFETY ISSUE THAT BMW NEEDS TO RESOLVE IMMEDIATELY BEFORE SOMEONE LOSES THEIR LIFE. I HAVE DONE RESEARCH ON THE INTERNET AND HAVE FOUND THAT THIS IS AN ONGOING ISSUE WITH BMW'S WHICH I HAVE NOW COME TO UNDERSTAND = BRING MORE WORRY. I HAVE OWNED OVER 10 CARS IN MY LIFETIME AND NEVER HAVE I EXPERIENCED SO MANY TRIPS TO THE REPAIR SHOP!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Vehicle Speed Control
Filed Nov 22, 2013CA

THROTTLE RESPONSE TO PRESSING ACCELERATOR LAGS DANGEROUSLY. HAVE HAD NUMEROUS INSTANCES WHERE LACK OF RESPONSE HAS PLACED ME IN DANGEROUS SITUATIONS. SOMETIMES IT TAKES A FEW SECONDS BEFORE THERE IS ADEQUATE RESPONSE SO CAR DOES NOT MOVE OR ACCELERATES VERY SLOWLY EVEN THOUGH ACCELERATOR PRESSED DOWN ALL THE WAY. ALMOST GOT REAR-ENDED LAST NIGHT AS I PULLED OUT OF A DRIVEWAY ONTO A ROAD AND ONCOMING CARS NEARLY REAR-ENDED MY CAR BECAUSE MY 2011 BMW 328I WOULD NOT RESPOND APPROPRIATELY TO MY PRESSING DOWN ON THE ACCELERATOR PEDAL; THE CAR BARELY ACCELERATED AND EVEN SLOWED FURTHER FOR A FEW SECONDS BEFORE THE THROTTLE RESPONDED AND BEGAN PICKING UP SPEED. THIS IS VERY DANGEROUS. I HAD THIS CAR IN FOR SERVICE AT THE BMW EARLIER YESTERDAY AND THEY SERVICE ADVISOR TOLD ME THAT THIS IS A COMMON PROBLEM FOR THESE CARS, BUT THEY DON'T HAVE A FIX FOR IT. *TR

Power Train
Filed Jul 17, 201349,500 milesVA

TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE WOULD NOT ACCELERATE. THE CONTACT CONTINUED DEPRESSING THE ACCELERATOR PEDAL UNTIL THE VEHICLE RESPONDED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 49,500. *TR

Latches/Locks/Linkages
Filed Jun 4, 201367,000 milesGA

TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT STATED THAT THE VEHICLE EXHIBITED SEVERAL ELECTRICAL FAILURES. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN ID NUMBER: 13V044000 (ELECTRICAL SYSTEM) HOWEVER, CONTINUED TO EXHIBIT ELECTRICAL SYSTEM ISSUES WITH THE POWER LOCKS. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER FOR DIAGNOSTIC TESTING, WHICH DETERMINED THAT THE ELECTRICAL LOCK SYSTEM IN BOTH THE FRONT DOORS WAS DEFECTIVE. THE CONTACT WAS ADVISED THAT THE LOCK SYSTEM WOULD NEED REPLACING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.

Visibility › Sun/Moon Roof Assembly
Filed Mar 27, 2013FL

WHILE APPROACHING THE INTERSTATE AND INCREASING IN SPEED, DRIVER HEARD LOUD EXPLOSION (LIKE A GUN) COMING FROM ABOVE AND STARTED TO FEEL GLASS DEBRIS COMING FALL FROM CRACK. THE OUTSIDE TEMPERATURE WAS AROUND 40 DEGREES FAHRENHEIT AND THERE WERE NO OVERPASSES NEARBY WHERE DEBRIS COULD HAVE FALLEN AND NO DEBRIS COMING FROM OTHER CARS. WHEN PULLED OVER, THE SUNROOF HAD COMPLETELY SHATTERED. *TR

Seats1 injured
Filed Feb 19, 201322,000 milesFL

TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT STATED THAT THE FRONT DRIVER SEAT WAS NOT POSITIONED PROPERLY AND CAUSED THE DRIVER TO SUSTAIN SEVERE BACK AND SHOULDER PROBLEMS. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND THAT A SPECIALIST WOULD DIAGNOSE THE VEHICLE. THE CONTACT WAS AWAITING A CALLBACK FROM THE SPECIALIST. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 22,000.

Engine and Engine Cooling
Filed Dec 4, 201217,000 milesMI

I WAS DRIVING ON FREE WAY AROUND 65-70 MPH, SUDDENLY THE CAR LOST CONTROL, VEERING,JERKING, STEERING WHEEL LOST CONTROL. *TR

Electrical System › Instrument Cluster/Panel
Filed Sep 13, 2012NY

2011 BMW 328I. CONSUMER STATES PROBLEM WITH VEHICLE ODOMETER BEING OFF BY A COUPLE OF MILES. *TGW

Structure › Body › DoorCrash
Filed Jun 22, 201218,000 milesAZ

ACCIDENT HAPPENED IN LOS ANGELES. I WAS HEADING EAST ON 3RD STREET ( MAIN ROAD) 2 LANES, I WAS ON THE RIGHT LANE. OPPOSITE SIDE ALSO HAS 2 LANES GOING WEST. WESTMORELAND IS AN INTERSECTION ON 3RD STREET AND HAS THE STOP SIGN. THE VECHILE CROSSED 3 LANES OF TRAFFIC AND HIT MY CAR ON THE DRIVE SIDE REAR WHEEL AND QUARTER PANEL. AT THE TIME OF IMPACT, THE MOMENTUM HAD ME GOING ALMOST SIDEWAYS ONTO ONCOMING TRAFFIC. AND MY BIGGEST CONCERN WAS, THE 2 PASSENGER SIDE DOORS FLUNG OPEN. EVERYONE HAD THEIR SEATBELTS ON. MY WIF'E'S SHOULDER BAG WHICH WAS TUCKED ON THE FLOOR ON THE FRONT PASSENGER ENDED UP IN THE MIDDLE OF THE ROAD ON 3RD WESTMORELAND. THE CAR WAS DISABLE AND CAN'T BE DRIVEN BECAUSE THE REAR WHEEL WAS BENT. I HAVE REPORTED IT TO MY INSURANCE COMPANY AND TOLD THE BMW AUTHORIZED REPAIR SHOP. I AM NOT SURE IF THE DOORS WHERE DESIGNED TO OPEN DURING A COLLISION BUT INQUIRIES TO BMW CUSTOMER RELATIONS AND DEALERSHIP HAS GOTTEN NOWHERE. I AM CONCERNED THAT WHEN THE CAR IS FIXED, I MAYBE DRIVING A CAR THAT HAS A SAFETY DEFECT. *TT

Power Train
Filed Apr 18, 20128,000 milesPA

TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT STATED THAT AFTER SHIFTING INTO PARK, THE VEHICLE SUDDENLY BEGAN TO MOVE AS IF THE CONTACT HAD NOT SECURED THE VEHICLE IN PARK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND THE FAILURE MILEAGES WERE 8,000.

Steering
Filed Mar 9, 2012300 milesCA

TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT WAS DRIVING 45 MPH WHEN THE STEERING WHEEL STARTED TO VIBRATE ALONG WITH THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE CONTACT ALSO STATED THAT ON ONE OCCASION, THE TRUNK OPENED WHILE DRIVING 80 MPH. THE DEALER FOUND THE LOCK ACTUATOR WAS NOT LOCKING COMPLETELY. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 300 AND THE CURRENT MILEAGE WAS 8,000. UPDATED 04/11/12 *BF THE CONSUMER STATED THE GPS SYSTEM DIDN'T ALLOW HER TO PUT IN 95% OF THE ADDRESSES. SOMETIMES, THE GPS GAVE THE CONSUMER THE WRONG DIRECTIONS. ALSO, THE ENGINE VIBRATED AFTER SITTING FOR A PERID OF TIME. UPDATED 05/11/12

Electrical System
Filed Nov 6, 20112,336 milesFL

VEHICLE WAS DELIVERED ON 2/3/2011 AND HAS EXPERIENCED ONGOING & UNRESOLVED ELECTRICAL SHORTS, BATTERY DISCHARGE, FAILURES TO START, ERRONEOUS DOOR AJAR MESSAGES, SERVICE ENGINE SOON & ELECTRICAL MALFUNCTION MESSAGES LEAVING PASSENGERS STRANDED. VEHICLE TOWED TO DEALERSHIP(S) 2 TIMES. DATES/MILEAGE OF FAILURE(S): 19FEB2011 / 377 MILES, 18APR2011 / 2,336, 01JUN2011 / 3,816, 12 AUG 2011 / 4,690, 24OCT2011 / 6,867, 21OCT2011 / 6,943. FORMAL NOTICES SERVED TO BRAMAN BMW / MIAMI, SOUTH MOTORS / MIAMI & BMW CORPORATE / NJ TO REPAIR OR REPLACE VEHICLE HAVE GONE UNANSWERED. PENDING LEMON LAW / LEGAL ACTION CURRENTLY PENDING. *TR

Engine and Engine Cooling1 injured
Filed Nov 2, 20113,037 milesCA

TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT WAS ATTEMPTING TO RETRIEVE SOMETHING FROM THE TRUNK WHEN HER LEG WAS BURNED FROM THE EXHAUST PIPE. THE MANUFACTURER WAS NOT MADE AWARE OF THE INCIDENT. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 3,037.

Engine and Engine Cooling
Filed Oct 6, 2011100 milesCA

1.) VEHICLE HAD VERY ROUGH IDLE WHILE IDLING IN NEUTRAL AT STOP LIGHT (0 MPH). TACHOMETER WAS FLUCTUATING RAPIDLY BETWEEN 500 AND 900 RPM AND THE VEHICLE WAS SHAKING VIOLENTLY. DROVE IMMEDIATELY TO DEALERSHIP, WHO FOUND NO FAULT CODES AND MADE NO REPAIRS. VEHICLE DROVE NORMALLY AFTERWARDS. ODOMETER APPROXIMATELY 100 MILES. 2.) VEHICLE STALLED WHILE IDLING IN NEUTRAL AT A STOP LIGHT (0 MPH). ENGINE DIED WITH NO SHUDDER OR ANY ABNORMAL NOISES. VEHICLE RESTARTED IMMEDIATELY AND DROVE NORMALLY AFTERWARDS. ODOMETER APPROXIMATELY 800 MILES. 3.) VEHICLE STALLED AGAIN WHILE IDLING IN NEUTRAL AT A STOP LIGHT (0 MPH). AGAIN, IT RESTARTED IMMEDIATELY AND DROVE NORMALLY AFTERWARDS. BROUGHT VEHICLE TO DEALERSHIP, WHO FOUND NO FAULT CODES AND MADE NO REPAIRS. ODOMETER APPROXIMATELY 1500 MILES. 4.) VEHICLE STALLED AGAIN WHILE DRIVING AT 10 MPH IN 2ND GEAR WHILE THE ENGINE WAS COLD. RESTARTED IMMEDIATELY AND DROVE NORMALLY AFTERWARDS. AGAIN, BROUGHT VEHICLE TO DEALERSHIP, WHO FOUND NO FAULT CODES AND MADE NO REPAIRS. ODOMETER APPROXIMATELY 2050 MILES. *TR

Steering
Filed Oct 6, 2011100 milesCA

VEHICLE DRIVES TO THE RIGHT WHEN STEERING WHEEL IS POSITIONED IN THE CENTER POSITION. STRAIGHT-LINE DRIVING POSITION IS SEVERAL DEGREES TO THE LEFT. PULL TO THE RIGHT WAS AMPLIFIED WITH SPEED; HIGHWAY DRIVING WAS VERY NOTICEABLE. DEALER PERFORMED AN ALIGNMENT AT 1600 MILES AND FOUND REAR CAMBER, REAR TOE, AND FRONT LEFT TOE OUT OF SPEC. IMMEDIATELY AFTERWARDS THE PROBLEM REMAINED. TOOK THE VEHICLE BACK TO THE DEALER AT 2200 MILES FOR ANOTHER ALIGNMENT. VEHICLE STILL HAS SLIGHT PULL TO THE RIGHT BUT THE STEERING WHEEL REMAINS OFF-CENTER. AGAIN, STRAIGHT-LINE DRIVING POSITION IS SEVERAL DEGREES TO THE LEFT. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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