2003 BMW 3 Series

TL* THE CONTACT OWNS A 2003 BMW 3 SERIES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V318000 (AIR BAGS) AND 13V172000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN APPOINTMENT WAS MADE TO BMW OF PLEASANT GROVE (2111 W GROVE PKWY, PLEASANT GROVE, UT 84062, (801) 443-2000) WHO STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN. *TT CONSUMER STATED HE MADE AN APPOINTMENT AT BMW OF PLEASANT GROVE. *JB

BRAKE LIGHTS ON BOTH SIDES GETS STUCK ON ONCE THE PEDAL IS PRESSED. THIS PRODUCES NO ERROR CODES. I WAS TOLD IT COULD BE THE BRAKE PEDAL PRESSURE SENSOR SWITCH. I CHANGED THIS AND IT DID NOTHING. THIS IS VERY DANGEROUS TO OTHER DRIVERS BECAUSE THEY ARE NOT SURE IF THE CAR IS BRAKING AS THE LIGHT IS ALWAYS ON AND WILL BURN OUT THE BULBS AND MELT THE HOUSING IF CONSTANTLY ON. THIS CAN BE REPRODUCED EITHER WHILE PARKED OR IN MOTION.

2003 BMW 325I LOW FUEL STALL

TRANSMISSION WILL DROP OUT OF GEAR AND SHUT CAR DOWN, WHILE VEHICLE IN MOTION DURING NORMAL USE. VEHICLE WILL ONLY WORK WHEN COLD, MANUFACTURER IS AWARE OF BADLY DESIGNED SMG TEMP SENSOR AND NEGLIGENTLY DESIGNED COMPUTER LOGIC THAT SHIFTS TRANSMISSION TO NEUTRAL AND SHUTS CAR DOWN.

THE ZKW XENON HEADLIGHTS HAVE A FLAW IN THE PLASTIC PROJECTOR HOUSING. THE HOUSING GETS TOO HOT AND MELTS AND THE LIGHT OUTPUT IS SEVERELY RESTRICTED. THIS HAPPENS TO 100% OF THE HEADLIGHTS MADE BY THIS MANUFACTURER AND IS A SAFETY ISSUE. THE REFLECTIVE COATING ON THE HEADLIGHTS MELTS AND THE LIGHT CAN NO LONGER BE PROJECTED OUT CORRECTLY. THE FOG LIGHTS ARE NOW BRIGHTER THEN THE HEADLIGHTS. THE VEHICLE CAN NO LONGER BE SAFELY DRIVEN AT NIGHT. SPARE PARTS ARE NOT AVAILABLE AND THE ONLY FIX IS TO REPLACE THE ENTIRE HEADLIGHTS AT A COST OF OVER $2000. THERE SHOULD BE A RECALL TO REPLACE THE HEADLIGHTS AS THIS IS A SAFETY ISSUE OF NOT BEING ABLE TO SEE.

TAKATA RECALL. AFTER WAITING 9 MONTHS FOR REPLACEMENT OF PASSENGER SIDE AIR BAG I RECEIVED ANOTHER RECALL NOTICE FOR THE DRIVERS SIDE AIRBAG. IT HAS NOW BEEN NEARLY 15 MONTHS AND NO REMEDY IN SIGHT . RECEIVED A " FINAL REMEDY AVAILABLE " LETTER DATED SEPT. 2016 ASKING THAT I CALL DEALER FOR REPAIR. CALLED LOCAL DEALER OCTOBER 10/16 AND WAS TOLD NO PARTS ARE AVAILABLE.I HAVE NOT HAD FULL USE OF MY VEHICLE FOR NEARLY 2 YEARS AND SEE NO REMEDY COMING ANYTIME SOON.

TAKATA INFLATORS. MANUFACTURER HAS NOT PURSUED THE EXISTING RECALL IN EVEN A REMOTELY TIMELY MANNER. I WAS NOTIFIED BY LETTER DATED JULY 2015 OF THE RECALL. THAT WAS OVER 14 MONTHS AGO! I CALLED MY LOCAL BMW SERVICE CENTER WHO INFORMED ME THE REQUIRED PARTS WERE STILL NOT AVAILABLE. THE REPRESENTATIVE HERE AT SAFECAR.GOV NOTIFIED ME THAT PARTS ARE AVAILABLE. WHEN I CONTACTED MANUFACTURER "NATIONAL RECALL CALL CENTER" (800-831-1117), AS RECOMMENDED BY REP HERE AT SAFECAR, THEY SAID THEY WEREN'T FOR MY VIN. WHEN I INFORMED THEM I HAD INQUIRED HERE WITH THIS AGENCY AND WAS TOLD THE PARTS WERE AVAILABLE, THE NATIONAL CENTER SAID THEY'D CALL ME BACK IN 48 HOURS. THEY NEVER DID. DOES ANYONE TAKE THESE SAFETY RECALLS SERIOUSLY? THE MANUFACTURER CERTAINLY ISN'T.

I SENT YOU MY FIRST COMPLAINT ON OR AROUND AUGUST 10, 2016, AND ONLY RECEIVED A 'THANK YOU' RETURN NOTE, AND THAT YOU WOULD GET BACK TO ME. YOU HAVE NOT! TO RECAPITULATE THE EARLIER COMPLAINT, I RECEIVED RECALL CAMPAIGN NO. 15V-318 IN JULY 2015, AND HAVE SINCE NOT RECEIVED ANYTHING FROM BMW. I CALLED BMW CUSTOMER RELATIONS AROUND AUGUST 4, TO FIND OUT THE STATUS OF THE AIRBAG REPLACEMENT. AFTER GETTING NO INFORMATION FROM THE FIRST CUSTOMER RELATIONS PERSON, I WAS CONNECTED TO A SUPERVISOR WHO ALSO GAVE ME NO INFORMATION. I ASKED WHEN I COULD EXPECT A AIRBAG REPLACEMENT - THEY TOLD ME 'PROBABLY BEFORE THE END OF THE YEAR'. I TOLD THEM THIS WAS AN UNACCEPTABLE, DANGEROUS SITUATION, WITH THE SUPERVISOR'S RESPONSE THAT 'NOBODY HAD DIED IN A BMW OF AN AIRBAG INCIDENT'. WHILE IT IS GOOD NOBODY HAS DIED, THE RESPONSE WAS LESS THAN ACCEPTABLE. IT IS NOW A WEEK LATER, AUGUST 18 - AND STILL NO FURTHER RESPONSE FROM BMW OR FROM THE NHTSA. YOU GUYS HAVE BEEN WORKING THIS - IS IT SAFE TO DRIVE MY CAR OR NOT? ARE YOU ASKING OR WORKING WITH BMW TO RESOLVE THIS? WHEN CAN I EXPECT A REPLACEMENT AIRBAG, OR AT LEAST A RESPONSE FROM BMW OR THE NHTSA? PLEASE GET BACK TO ME - YOUR IN-ACTION IS NOT ACCEPTABLE EITHER. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DEAR SIRS: I RECEIVED A RECALL NOTICE (15V-318) IN JULY 2015, FOR THE FRONT, DRIVER'S SIDE AIRBAG RECALL FOR MY 2003 BMW 330I. SINCE THAT TIME I HAVE NOT RECEIVED ANY ADDITIONAL CORRESPONDENCE FROM BMW OR ANYONE, TO PROVIDE STATUS. I CALLED BMWUSA, CUSTOMER SERVICE ON AUGUST 2, 2016 - I FIRST TALKED TO ANTHONY SMITH, WHO RECITED PRESCRIBED VERBAGE, THAT I WOULD BE CONTACTED ONCE REPLACEMENT AIRBAGS WERE RECEIVED. I ASKED WHEN - HE COULD ONLY SAY 'PROBABLY BEFORE THE END OF 2016'. I TOLD HIM BMW'S HANDLING OF THIS WAS LESS THAN ACCEPTABLE, AND ASKED TO TALK TO A SUPERVISOR - I WAS CONNECTED TO A PERSON NAMED COLE, WHO REFUSED THE COURTESY OF PROVIDING A LAST NAME, ONLY HIS EXTENSION OF X8917. I ASKED COLE WHEN I COULD EXPECT TO RECEIVE A REPLACEMENT AIRBAG; HE COULD NOT ANSWER THAT. I TOLD COLE I WAS DEEPLY UPSET FOR NOT RECEIVING ANY INFORMATION (AT ALL) FROM BMW SINCE JULY 2015, AND WAS DEEPLY CONCERNED FOR MY SAFETY AND THAT OF MY PASSENGERS. HE WOULD ONLY SAY THAT 'NO ONE HAD DIED' OF AN AIRBAG INCIDENT IN A BMW - YET, AND COULD OFFER NO OTHER OPTIONS OR COMFORT FOR ME. I WROTE AN EMAIL LETTER TO BMWUSA THAT SAME DAY, DETAILING WHAT I WROTE IN THIS NOTE, RECEIVING A NOTE BACK FROM BMWUSA (CORRESPONDENCE 1-7149508707), THANKING ME FOR MY WRITING THEM, AND THAT THEY HAD FORWARDED MY EMAIL TO COLE FOR REVIEW - AND OF COURSE I HAVE NOT HEARD FROM THEM SINCE. ITS OBVIOUS THAT BMWUSA CUSTOMER RELATIONS GROUP IS LESS THAN COMPASSIONATE FOR THEIR CUSTOMERS. MY FRIENDS THAT WORK AT

THIS IS A CALIFORNIA CAR PARKED OUTSIDE FROM 2003-2014. FROM 2014-2016 IS HAS BEEN PARKED OUTSIDE IN NORTH CAROLINA. I WOULD THINK A 13 YEAR OLD CAR WITH THIS HISTORY WOULD BE IN THE PRIORITY A GROUP. IT IS BEEN HOT AND HUMID ITS ENTIRE LIFE. IT NEEDS TO BE REPLACED NOW. IT'S JUST A MATTER OF TIME.

TL* THE CONTACT OWNS A 2013 BABY TREND EXPEDITION TRAVEL SYSTEM (NA), MODEL NUMBER: TJ94773. THE SEAT WAS MANUFACTURED ON MARCH 10, 2012. THE SAFETY SEAT WAS BEING UTILIZED IN A 2003 BMW 3 SERIES. AFTER BOTH REAR LATCHES WERE CONNECTED, THE REAR PASSENGER SIDE LATCH FRACTURED. THE FAILURE OCCURRED INSIDE THE VEHICLE. THE CHILD WAS NOT IN THE SAFETY SEAT AT THE TIME OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. ......UPDATED 07/26/16 *BF

"TAKATA RECALL" THE DRIVERS DOOR AIR BAG LIGHT CAME ON AND WOULD NOT GO OFF . SO WE TOOK THE CAR TO BMW DEALER AND WAS TOLD THE AIR BAG WAS DEFECTIVE. WE WERE GIVEN A RECALL # 15V318 , ITS OVER A YEAR WE HAVE BEEN WAITING FOR CAR TO BE REPAIRED AND WHEN WE CALL BMW AT 1-800-831-1117 TO CHECK WE WERE TOLD THAT THEY WILL GET TO IT IN GOOD TIME SO WE SHOULD WAIT, IT IS NOW APRIL HOW MUCH LONGER DO WE HAVE TO WAIT? NO ONE CAN GIVE US AN ANSWER

PURCHASE A 2003 BMW 325I ON 11-18-2016 . UNABLE TO TAKE POSSESSION OF THE VEHICLE FROM THE DEALER DUE TO THE OUTSTANDING TAKATA AIRBAG RECALL. THE DEALER IS NOT A BMW STORE AND I DON'T BLAME THEM FOR LETTING A CUSTOMER GET INTO A UNSAFE VEHICLE. BMW IS DRAGGING THEIR FEET ON THE REPAIR OF THESE DEFECTIVE AIRBAGS.

I HAVE BEEN ON HOLD SINCE THE FALL OF 2014 ON A DRIVER SIDE AIRBAG. THE DEALER HAS NO INVENTORY AND NO ETA. THIS IS UNACCEPTABLE. DODGE CHANGED MY AIRBAG (ALSO TAKATA) WITHIN 10 DAYS OF MY RECALL NOTICE. IT'S BEEN OVER A YEAR AND A HALF WITH BMW. PENALIZE THEM LIKE YOU DID FCA

BMW OF NORTH AMERICA HAS FAILED TO NOTIFY ABOUT TWO AIR BAG RECALLS, ONE FOR THE PASSENGER SIDE AND ONE FOR THE DRIVER SIDE, AFFECTING MY CAR, EVEN THOUGH THEY HAVE VERIFIED THAT THEY HAVE MY CORRECT ADDRESS. I HAVE CONTACTED THEM FOR EACH INCIDENT, TWICE IN 2014 FOR THE FIRST RECALL AND ONCE ON 9/24/2015 FOR THE CURRENT RECALL.THEY HAVE NOT BEEN ABLE TO EXPLAIN WHY THEY DO NOT CONTACT ME.

BMW OF CHAMPAIGN , ILLINOIS HAS REFUSED TO REPAIR MY AIRBAGS. I HAVE ATTEMPTED TO RESOLVE THIS PROBLEM THROUGH THEIR ATTORNEY, DAVID SHOLEM. HIS RESPONSE HAS BEEN TO HANG UP ON ME OR NOT RESPOND AT ALL. THIS IS A SERIOUS PROBLEM, AS THEY HAVE AGNOLIGED ( COPY AVAILABLE). I HAVE ASKED FOR AT LEAST FINANCIAL ASSISTANCE TO TRAVEL TO ANOTHER BMW DEALER NEARLY 100 MILES AWAY TO RELIEVE THE HARDSHIP THEY CREATED. BMW CHAMPAIGN IS LOCATED LESS THAN 2 MILES FROM MY RESIDENCE.I PURCHASED THIS VEHICLE FROM BMW OF CHAMPAIGN WITH AN OPEN RECALL EVEN THOUGH THE VEHICLE WAS ADVERTISED AS BEING "FULLY RECONDITIONED.

ALMOST 6 MONTHS AGO, I WAS NOTIFIED BY BMW ABOUT A RECALL BECAUSE OF AIR BAG(S) AND WAS ADVISED THAT I WOULD BE CALLED SHORTLY FOR REPAIR/ REPLACEMENT. CONTACTED BMW NUMEROUS TIMES BY PHONE AND MAIL AND EVERY TIME WAS ADVISED THAT PARTS SHOULD BE IN SHORTLY. IF THEY CANNOT FIND THE PARTS FOR SO LONG, THERE SHOULD BE SOME ALTERNATE. KNOWING A SAFETY ISSUE AND NOT CORRECTING IT AND LETTING THE DRIVER(S) ON A CHANCE FOR A TRAGEDY SHOULD NOT BE ACCEPTABLE. *TR

TL* THE CONTACT OWNS A 2003 BMW 3 SERIES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V428000 (AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

LAST YEAR WE WERE NOTIFIED BY BMW US THAT OUR CAR WAS BEING RECALLED FOR THE PASSENGER SIDE AIRBAG MALFUNCTION AND BMW DEALERS WERE RESPONSIBLE TO FIX THE PROBLEM. SINCE THEN WE HAVE CONTACTED BMW US NUMEROUS TIMES AND OUR LOCAL SAN FRANCISCO BMW DEALER TO SCHEDULE AN APPOINTMENT. UNFORTUNATELY, WE WERE REPEATEDLY TOLD THE SAME ANSWER THAT WE WILL HAVE TO WAIT UNTIL THE PARTS ARE AVAILABLE FOR REPLACING THE AIR BAG. FINALLY, WE WERE ABLE TO SET UP AN APPOINTMENT WITH OUR BMW LOCAL DEALERSHIP FOR FEBRUARY 4, 2015. WHEN WE TOOK THE CAR THERE, WE WERE TOLD ONCE AGAIN, BY THEIR 'SERVICE CONSULTANT RUBI HUEY, THAT THERE ARE STILL NO PARTS AVAILABLE TO FIX IT AND THEY COULD NOT EVEN GIVE US AN APPROXIMATE DATE AS TO WHEN THEY WOULD TAKE CARE OF THIS SERIOUS PROBLEM. NEEDLESS TO SAY THAT WE ARE VERY FRUSTRATED WITH THIS SITUATION NOT ONLY THAT BMW IS NOT MAKING THE NECESSARY EFFORT TO RESOLVE THIS DANGEROUSLY ESSENTIAL AND HAZARDOUS REPAIR WHICH IS NECESSARY TO BEING ABLE TO SELL THE CAR, WHICH IS A HUGE PRIORITY FOR US. WE HOPE THAT YOU CAN RESOLVE THIS PROBLEM SOON. THANK YOU. *JS

ORIGINAR REQUEST CAR GONE FOR REPAIR: MAIN ISSUE; LEAK OF ANTI-FREE, PUMP ISSUE. HOSE REPLACEMENT. 2012 - PACKAGE RESULTS NO INCLUDED IN OUR ORIGINAL REQUESTS. SUSPENSION PROBLEM: TECH FOUND BOTH REAR COIL SPRINGS BROKEN. NOTE BY CAR'S OWNER: WE WHEN AHEAD AND REPLACED BOTH, ALTHOUGH AROUND 90% OF MY DRIVE IS IN HIGHWAYS AND MY FREQUENT PASSENGER IS ONLY A 3 YEAR OLD BOY. REPAIR COST: US$400.00 --------------------------------------- 2015- CAR BROUGHT OVER THE DEALERSHIP FOR "COMPUTER PROGRAMMING" AS SERVICE WAS NOT AVAILABLE ANYWHERE. RECOMMENDED SERVICES BY THE DEALERSHIP: - "REPLACE REAR COIL SPRINGS WITH LOWER PADS. (BOTH REAR COIL SPRINGS ARE BROKEN) NOTE: - ALTHOUGH, WE 'D LIKE TO MAKE THIS REPAIR WE DID NOT AGREED TO DO SO. - THE TAG PRICE SCALED TO US766.28 WITHOUT TAX AND WE'VE BEEN IN A TIGHT BUDGET. - YOU MAY TRY SEARCHING ONLINE FOR "BMW REAR COIL SPRINGS COMPLAIN, ISSUE OR PROBLEMS." THERE ARE LITERALLY HUNDREDS OF COMPLAINS ON BMW'S REAR SPRING FAIL BUT STILL NOT RECALL, ( ALTHOUGH BY BMW OWN ADMISSION THIS SHOULD BE CONSIDER A SERIOUS SAFETY ISSUE. *TR