2017 Audi Q7 complaints

CAMPAIGN 97cb (nhtsa campaign ID 16v642000 Side Marker Lights Do Not Illuminate With Parking Lights Or Headlights On This poses a risk for my safety and others during night driving making the vehicle less visible at night. I paid Audi of Portland $285.00 to diagnose this issue, due to receiving the message on my car "front left" or "front right" "side marker light defective" and they said it would cost almost $12,000.00 to replace both left and right-side headlight housing. Marker lights are LED and cannot be replaced without replacing entire housing. I checked for a recall and my 2017 Audi Q7 does not have any open recalls. However other models made the same year are being recalled. the side marker lights do not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Found broken rear shock springs during tire rotation. This is dangerous. Low Quality parts from Audi.

According to the dealer’s diagnosis, a burnt and broken valve caused the car to shake violently while I was driving on the highway with my family, including our three children. Prior to this incident, there were no warning lights or error messages. Only after the shaking began did a “Drive System Malfunction” alert appear on the dashboard.

Audi Pre-Sense failure warning came on. I took it to Audi Fairfield CT and it was diagnosed as having a bad camera/sensor in the windshield. This could have resulted in a collision. the repair would have cost almost $3000. I bought a used one and went to an independent shop for calibration.

My engine just failed after over a year of having to put oil in. The car has 77K miles and has been regularly maintained. Audi used this as a "demo car" and after purchase we immediately had to put oil in and were told verbally this is not an issue. The excessive engine oil consumption caused this catastrophic engine failure our an independent and trusted mechanic reports the engine has failed and cylinder number five only has 30 pounds of pressure. Please advise on what I can do with Audi for repair. We also have a 2019 and are fearful this will happen to that car as well. Thank you.

See attached document for complaint.

2017 Audi Q7 started consuming oil at 40,000 miles. At 70,000 miles consumption increased to quart every 3,000 miles. At 100,000 miles a quart every 1,000 miles. At 110,000 miles a quart every 40p to 600 miles. This is due to a very well known and documented piston ring issue. Audi offers to do nothing and while I was in warranty they claimed a quart of oil every 1,000 miles was within expected tolerance. This is ridiculous and terrible for the environment. Audi needs to stand behind their vehicles. So may complaints in Audi forum on exact issue.

I am reporting a serious issue with the 2017 Audi Q7 involving excessive oil consumption. The vehicle burns 1 quart of oil every 1,000 miles or less, requiring me to constantly add oil between regular oil changes to avoid engine damage. This is not normal and poses a serious safety risk if the engine runs dry during operation. Audi denied my buyback request without inspecting the vehicle or reviewing service records. Instead, their solution has been to provide free oil top-offs, which proves they are aware of the problem but are avoiding a permanent fix or recall. Other Audi Q7 owners, even with newer models and low mileage, report the same defect. This is a manufacturing defect that makes the vehicle unreliable and unsafe for normal driving. This can cause the vehicle to stall or stop suddenly while driving, especially at high speeds or in traffic. That’s a major safety risk. If the oil burns too quickly, the warning may come too late. The need to constantly monitor and add oil makes the car unreliable for everyday use. Regular oil changes are meant to keep the car safe and working smoothly. But if oil is burning quickly between changes, the car can’t be safely operated on a normal maintenance schedule, which defeats the purpose of service intervals and puts extra responsibility and risk on the driver. Audi’s refusal to issue a recall or perform proper repairs is deceptive and dangerous. I request NHTSA to investigate this issue and determine whether a recall is necessary fo

My 2017 Audi Q7 3.0T with 99k miles and it consumes oil excessively. I am having to add a quart of oil about every 500-600 miles. My local german auto repair shop has told me, in my case that it is extreme & I should be worried. I’ve seen many other people with the same engine with oil consumption & I know it can cause the engine to fail. This needs to be addressed by someone due to how common this problem is with these engines.

Error front left side marker light defective error message but no issue with the actual marker light. To be clear the marker light is operating perfectly as noted by my dealer. It is a known system error code malfunction and exact issue for my vehicle year and make - recall code 97cb. I contacted Audi and they claim my VIN was not impacted by the production line issue but obviously that is not true. Audi is not standing by their product and dealer charge is $6,889 to replace left headlight. VIN [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This issue closely resembles Audi recall campaign 97cb (NHTSA campaign id 16v642000), with details available at [xxx] . In my case, the marker light itself is functioning properly, but the vehicle is displaying a false error message: "front right side marker light defective. " this poses safety risks because the erroneous warning distracts drivers from the road and could lead to the system failing to alert the driver of an actual side marker light issue in the future. Many owners of the same model and year are disabling their side marker lights entirely to avoid the error, as evidenced in discussions such as those on [xxx] . Repairing this issue typically requires replacing the entire headlight assembly, with costs ranging from $2,400 to $5,300, making it prohibitively expensive for many. Although Audi initiated a recall (97cb) for a similar issue, it was limited to a specific subset of vehicles, and the widespread nature of this problem in other vehicles outside the recall’s VIN range suggests a broader defect. Given these safety risks, high repair costs, and the frequency of the issue, I urge the NHTSA to investigate whether this problem warrants a broader recall or corrective actions by the manufacturer. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The car caught fire and burnt to to the frame. The message that came on the dash board before it caught fire was camera. I told Audi and they disregard all of that. They told me they were going to check or do investigation and the only thing I was told after looking for answer was this! These people know my insurance was state minimum so everyone put aside our safety concerned… Thank you for your continued patience while allowing Volkswagen Group of America the opportunity to review the subject Audi Q7 bearing the Vehicle Identification Number, [XXX] . Inspection of the subject Audi Q7 was conducted on September 6, 2023 at Mac’s Towing in Dania Beach, FL. Our investigation found no sign or suggestion of any manufacturer defect or shortcoming present with the vehicle. While the root cause is unknown, we would see the damages as remaining an insurance matter in light of no sign or suggestion of any manufacturer defect or shortcoming being found. Should your insurance company believe that Volkswagen Group of America is responsible for any damages, they will contact us to subrogate the claim. Regards, [XXX] Single Incident Coordinator – Audi / Lamborghini Product Analysis Group Office of the General Counsel Volkswagen Group of America, Inc. 2200 Woodland Pointe Avenue Herndon, VA 20171 Phone : +1 248 754 3367 Cell : [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Front side marker error

My vehicle is experiencing the same issues as described in NHTSA Campaign Number: 16V642000, but my vin number isn't listed in the vehicles affected even thought the year make and model agree to the recall. Should the dealer be willing to correct this issue since it's a known safety hazard?

Front left and right marker lights show up as defective on the dashboard, intermittently, but the lights are working. Have seen on different forums that this is not uncommon with this vehicle. Many complaints. Tried working with Audi/USA and have followed their advice with needing a dealership assessments. I have done this on two occasions, but they said that they will not be responsible, but that the dealership will offer a labor discount of 10%. These quotes are over $7000 to replace the lights and modules (that are working), if you don’t want to keep listening to the dinging warning bells. And it forces the customer to fix it because you will never be able to sell the car even though the lights are working. Think at least Audi should pay for the parts on all complaints. There is such a term as “good will” and they should broaden the recall on this item. My vehicle had a recall on this that the dealership repaired before I even purchased the vehicle which was NEW. Audi informed them when it was on the lot, but they say it was for the same thing but they just had to do an update on it? How did they know that when the car only had maybe 10 miles on it when we took delivery. Hopefully, someone in your department has some clout and back Audi up against the wall and take responsibility. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We suddenly ([XXX]) experienced the warning message: "front right side marker light defective" on the dash. The marker lights are however working, and it seems related to the recall for a software update (Audi Q7 2017). Our VIN, however, is not covered by the recall for some strange reason. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My car start showing me error "Side marker light defective" but all the lights seems to work properly, none of them is off.

2017 Audi Q7 Premium Plus. 85000 miles. The car runs normal and has no warning lights and has been regularly services at Audi dealership. 1. Rear driver side spring broken. This is stated as a common problem with this model as researched on Audi Forums. 2. Engine burning excessive oil. Have to add a quart every 500 miles. This is also stated as a common problem with this model as researched on Audi Forums. Both incidents have a potential safety concern as a damaged suspension and engine can be detrimental for driving

My car giving me a "Front right side marker light defective" fault on the cluster. I searched and there is a recall for that issue. Safety Recall Code: 97CB. I called dealer about it and they are saying that there is no Recall for my VIN number. So they want to charge me for fixing that issue. I search it and it's common problem for 2017 Q7. And also it says there is a software issue on the recall notice. So the problem is not my fault and I need you to add my VIN Number to that Recall Notice.

Front left side marker light defective. See owner's manual

The vehicle is giving an error message that states " "front left side marker light defective". Not having marker lights that make me visible to others on the road reduces my safety. The problem is apparently a known issue by Audi and several consumers are impacted by this error. The Audi recall campaign 97CB (NHTSA campaign ID 16V642000) addresses this exact issue and applies to some affected VIN numbers but not all. It appears that this issue is happening to MANY more owners outside of the VIN numbers that qualify for the recall

•Component/System Failed: Front left marker light; available for inspection upon request. •Safety Risk: Reduced visibility to other drivers, especially at night or in low-light conditions, increasing the risk of a collision. •Reproduction/Confirmation: Confirmed by Audi, but not covered under an existing recall. •Warning Signs/Symptoms: Dash light reads "Front left marker light defective" ; first noticed on during a routine exterior light check. MANY VEHICLES NOT INCLUDED IN THIS RECALL: NHTSA Campaign Number: 16V642000 Manufacturer Volkswagen Group of America, Inc. Components ELECTRICAL SYSTEM, EXTERIOR LIGHTING Potential Number of Units Affected 79,895 Summary Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2016 TT roadster, A3 cabriolet, A3 sedan and A3 e-tron, 2016-2017 TT coupe, 2017 A4 sedan and Q7 and 2015-2017 Q3 vehicles. The affected vehicles may have been programmed with new software that inadvertently makes the side marker lights inoperative in conjunction with the parking lights or the headlights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." Remedy Audi will notify owners, and dealers will upload revised software to correct the issue, free of charge. This recall began November 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 97CB.

Daytime running light safety hazard led not working Tbone accident in waiting yes yes yes Dash warning light malfunction the internet is overwhelmed with complaints on these AUDI s

Sunroof leaks into the car in rear shorting out subwoofer and components apparently the drain tubes are not secure and separate many complaints on this issue should be a recall no warnings just tons of moisture

Left Side Marker Light Defective Warning. There is a recall for limited 2017 Q7 vehicles. It needs to be a broader recall. The estimate is between $3000-$5000. Available for inspection.

The contact owns a 2017 Audi Q7. The contact stated that while attempting to shift into reverse, the transmission failed to recognize that the vehicle was in reverse. The message “Transmission Malfunction – You can Continue Driving” was displayed on the instrument panel. The contact stated that after restarting the vehicle, the failure was temporarily fixed; however, the failure had gotten progressively worse. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the contact was informed that the transmission had malfunctioned and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 143,000.

I keep on getting a message that states that my right side marker light is defective even though it is working just fine. I looked online and see that it is a common issue with 2017 Q7 in particular but not exclusively. The cost from the dealer is more than $7,000.00.

This issue closely resembles Audi recall campaign 97CB (NHTSA campaign ID 16V642000), with details available at [XXX] . In my case, the marker light itself is functioning properly, but the vehicle is displaying a false error message: "Front Right Side Marker Light Defective." This poses safety risks because the erroneous warning distracts drivers from the road and could lead to the system failing to alert the driver of an actual side marker light issue in the future. Many owners of the same model and year are disabling their side marker lights entirely to avoid the error, as evidenced in discussions such as those on [XXX] . Repairing this issue typically requires replacing the entire headlight assembly, with costs ranging from $2,400 to $5,300, making it prohibitively expensive for many. Although Audi initiated a recall (97CB) for a similar issue, it was limited to a specific subset of vehicles, and the widespread nature of this problem in other vehicles outside the recall’s VIN range suggests a broader defect. Given these safety risks, high repair costs, and the frequency of the issue, I urge the NHTSA to investigate whether this problem warrants a broader recall or corrective actions by the manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Drive system malfunction warning while driving on the highway at 75 mph and the car began sputtering, lugging, jerking and had to be manually shifted to get it safely off the highway. If we had been in traffic we would have been rear ended as the car drastically lost speed on the highway. Dealership initial diagnosis was a misfire in cylinder 4. Upon further inspection we were told that a piece of the exhaust manifold had broken off resulting in catastrophic engine failure and we needed to replace the long block at a quote of $32,000. Car had been serviced only at the Audi dealer and all Audi care maintenance had been completed. We had informed the dealer that the car was burning oil on two previous service visits and we were adding a quart every 1000 miles or so and we were told that was normal for a 2017 Q7 with over 80,000 miles on it. Last service inspection and Audi care package in September 2024 we were told the car was in great shape. Catastrophic engine failure in December 2024.

"Front left side marker light failure" notification. Appears to be a common issue with 2017 Audi Q7's as there was a recall with limited vin support. Audi Recall Campaign Number 97CB NHTSA Campaign ID 16V642000

On Oct. 7th, 2024, our Audi Q7 2017 needed software update because the front data screen (MMI system) was rebooting frequently while driving, causing the screen to go up and down to reset itself. The Mission Viejo, CA Audi dealership updated the software. We picked up our car on Oct 24th, 2024. By the evening of Oct 24th, 2024, an error message for ‘front right-side marker light defective’ appeared on the dashboard screen when we drove under bridges, dark areas, and at night. The error message appeared with multiple loud beeps each time it appeared. At night, the message would appear every 5-10 minutes, making the car undriveable at night. The dealership suggested they would have Audi corporate perform the Audi recall campaign 97CB – NHTSA campaign ID 16V642000. With the holidays, time dragged on. The update was finally attempted 1/7/25-1/8/25. The dealership said the update failed and suggested I either buy a new light ($4895) or contact a tune-shop to turn-off the front side markers via coding/programming, thus reducing my safety and augmenting the factory software by an outside vendor. Once the MMI software system was updated, it caused the front marker light coding to malfunction. After more research in the last few weeks, the front marker light (NHTSA campaign ID 16V642000) is a much broader issue than a light not working and still resides with Audi Q7 2017 this many years later.

Front right side marker light defective error shows up on console. No fix available but Audi seems to be aware of the issue but not willing to fix. Many 2017 Q7's seem to have the same problem.

Front left side marker defective fault code. Same issue was part of an existing recall but did not include this VIN. Fault first occurred on January 3rd, 2025. Was taken to Audi dealer who assessed there was in fact an error code in effect. The result is a $6,200 replacement of the entire left headlight. Related recall: Manufacturer's Report Date: September 06, 2016 NHTSA Campaign ID Number: 16V-642 16V642000 Manufacturer Campaign Number: 97CB Component: ELECTRICAL SYSTEM:SOFTWARE Potential Number of Units Affected: 79,895

2017 Audi Q7 with approximately 112K miles consuming oil at a rate of approximately 1qt per 500-700 miles. Misfire occurred on highway and then cleared overnight. Took to dealer and had them swap all coil packs and spark plugs. Approximately 500 miles later, multiple misfires in cylinders 3,5, and 6 and loss of compression while driving on highway at 70 mph. Vehicle taken to dealership where they completed diagnostics. 0 psi compression in cylinder 6, damaged cylinder walls, and broken valve. Cost of repair estimated at $25K.

Every week the vehicle is saying add 1 quart of oil to continue driving

"Front left side market light defective" - When the vehicle turns on and the lights activate the side marker lights do not illuminate. There was a recall for this model and year but doesn't include my VIN#. This is happening to MANY 2017 Q7 models. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

There is an issue with this vehicle that seems to have been addressed by Audi recall campaign 97CB (NHTSA campaign ID 16V642000), however it does not apply to all affected vehicles. I bought the car used in 2020 with approx 35k miles on it. At about 55k miles, I began getting a warning on the dash that says “front (left/right) side marker light defective. see owners manual.” It began with the left light only. I had the car inspected at an independent repair shop and there were no issues with the light. They thought maybe there was a wiring or sensor issue and suggested I check with Audi for any open recalls. I called the Audi dealer and explained the issue, they said there were no recalls and suggested replacing the headlight assembly for about $4k. I refused, and dealt with the warning. At about 75k miles, the right side has started coming on as well. I had it checked with the repair shop, and confirmed the light is working. My research has shown many others experience this issue, and Audi is aware of it, but the recall only covered a small number of VIN’s. The others have opted to get a re-programming device (OBD-11) and disable the marker lights altogether. This will result in the side marker lights not being lit, meaning the car is less safe than intended. Please see if something can be done to add all affected vehicles to the Audi recall so I can have this issue repaired and not compromise the safety of the vehicle. Thank you.

2017 Audi Q7 , issue is Left marker light not working according to the dash computer, called Audi , inspected and they said it works but is dimmer than the other side, so needs replaced. $6000.... not doing that, called Audi customer service and they would do a good will for less but still $4000.. I chose to just put up with it since it works and the dash light stays on all the time. Then months go by and now the Right marker light not working, same thing. works but the computer says it doesnt. This is a issue with Audi and needs to be a recall. The warning light states left light out, then flashes and says the right light is out. BOTH lights work, but computer says it doesnt.. the dash light and the dinging noise needs to be a recall.

Engine malfunctioned with 126,292 miles on it after always servicing it at dealer. Diagnosis was "broken valve". This was after communicating with dealer regarding excessive oil consumption and "drive system malfunction". Dealer repaired spark plugs.

Light comes on dash when you cut in lights only that says Front side marker light defective All lights work can’t sell or trade with out repairs that dealer wonts $8000 for a car that’s not worth that was a old recall for this problem still exist Please help

The computer keeps showing that we have a malfunction in the side marker lights. They still work but we get the notice daily. Have taken it to the the dealer and they state that there is a recall but our vin number is not in the listing. There repair cost is over $4000. It's the same problem, my vehicle is in the 2017 Q7 range. Our number needs to be added to the recall of the same problem.

The front left side marker lighting is defective. This was a recall but only on certain VIN numbers, although it appears the recall should’ve covered more VINs.

Oil consumption issue began June 2021 with my 2017 Audi Q7 with the 3.0 engine, we were at 78,841 miles. Our vehicle was always serviced at the dealer on the recommended schedule. The dealer stated high oil consumption of 1 quart per 1,000-2,000 miles was normal. The high oil consumption issues continued. At 99,559 miles the car began shaking on the way home from a routine oil change. They found cylinder 3 spark plug covered in oil and replaced all spark plugs to clear misfires. At 104,002 miles the N428 oil pressure regulation valve was replaced, which seemed to improve oil consumption temporarily, but gradually got worse with frequent top offs. On 1 December 2024 at 123,616 miles the car started to shake while traveling at 70mph on the interstate, with the engine lights on. The dealer found crusted spark plugs and identified that cylinder 1 had a burnt/broken exhaust valve due to excessive oil consumption and residue buildup. The required long block replacement would exceed the value of the car. Clearly a defect in the 3.0 Audi engine.

Driving with the family on interstate 81South when suddenly the car went from riding smoothly to a rough rumbling sensation. Then all sorts of alarms sounded and the engine light, oil light and system malfunction indicator light came on simultaneously. We pulled over immediately and turned the car off. We looked in the manual to check the severity of the indication lights. We wanted to determine if we could drive to the nearest exit. We started it back up to see if it was some sort of glitch. It remained so thankfully we were right near an exit and exited and called for roadside service. It was towed from Christiansburg, VA back to Roanoke Audi at 2006 Peterscreek Rd Roanoke, VA 24017 on Nov 9th. The dealership concluded that cylinder 1 was burned out with a possible damaged long block assy. I have had all services and taken great care of the car. However, in between services the car would always require an additional 1qt of oil.

2017 Q7 owner. "front left side marker light defective" message on my car. Audi recall campaign 97CB (NHTSA campaign ID 16V642000) addresses this exact issue and applies to some affected VIN numbers but not all. My car is not included. It is available for inspection. I've taken the car to the dealer and a private auto repair who both diagnosed the problem and the repair cost of $5,000.

Front right side marker light defective message. Audi/VW recall campaign 97CB (NHTSA campaign ID 16V642000) addresses this exact issue and applies to some affected VIN numbers but NOT ALL. This issue is happening to MANY more owners outside of the VIN numbers that qualify for the recall. However, my vehicle does not qualify.

The rear coils springs snapped. The vehicle has 66k miles, which is very low for this type of component to fail. I have not used the vehicle for towing or heaving hauling. From what I have read online, many owners of 2017 Audi Q7s have experience this same issue. There is a clear defect in the springs that is causing this to happen.

Oil consumption issue began June 2021 with my 2017 Audi Q7 with the 3.0 engine. Dealer advised this was normal for high performance engines, and it could continue where every 1,000-1,500 miles would need a quart of oil. Vehicle was serviced at the dealer on their regular recommended schedule. With continued oil consumption issues this past year they did part 1 of their oil consumption test September of 2024. A few weeks later the car started to shake when started and the start/stop system malfunction light came on. In cylinder 3 they found oil on the spark plug and changed out the spark plug and ignition coil. A week later the car began shaking again and they performed part 2 of their oil consumption test. It showed oil consumption a 3.61 quarts per 1,000 miles. They then performed a flush of the engine, and said that cylinder 3 was burned up and the engine had to be replaced. The Service manager after seeing how the car was serviced over the 6 years that there has to be a defect in the 3.0 Audi engine.

Car indicated "Front left side marker light defective" Upon further research, some VIN's were included in a recall for this problem, but some were left off. My vehicle was left off, despite the warning coming on while driving. The marker light being defective increases likelihood of a crash or other incident.

The contact owns a 2017 Audi Q7. The contact stated that a message indicating that the side markers were inoperable was displayed. The vehicle was taken to the dealer who confirmed that the side markers were inoperable. The dealer confirmed that the failure was related to the NHTSA Campaign Number: 16V642000 (Exterior Lighting); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The failure mileage was 100,000.