2017 Audi Q7 complaints

Rear coil spring on passenger side broke and became detached, wedging against lower control arm. Coil spring had no signs of other damage; seems to be defective metallurgy. While there was no immediate safety issue, a broken spring during driving could cause the operator to lose control. Additionally, unless you heard it break, there is no way to know that it is broken and under additional stress which is an ongoing safety concern. There was no warning that the spring would break or had broken. Others have reported hearing loud "pops" when the spring breaks. From online search, there seems to be a high number of Audi Q7's from 2017-2019 model years with this problem, but Audi dealers claim it is a 'normal wear' item and is not covered."

The front right side marker light defective. Error Message There is a known issue with this under previous recall (16V642000). Recall needed to add more vehicle to this propblem.

The vehicle intermittently but repeatedly reports a "Front Side Marker Light Defective" error despite there being no visible issue with any of the front lights. Sometimes the error will not appear for days, while other times it repeatedly comes on and turns off, each time making a loud chime and displaying the warning message, again despite no change in the lighting. The quoted rate to repair this issue is around $5,000, which is an enormous amount to fix an issue that is not actually affecting the lighting in any way. The error itself is very distracting, but the only reasonable workarounds seem to be ways to disable those lights entirely, which would create its own safety issues.

I’m getting the "front right" "side marker light defective" message and my vehicle’s lamps are appearing normal. Car has never been in an accident and multiple owners are having this issue

Hi, NHTSA we found our 2017 Audi Q7 the rear suspension coil springs are broken, the vehicle is only 55K miles so far. Everyday normally driving, bring kids to school or go to work. I checked this online, many Audi owner complains about this issues, not just only Q7 models. Please investigate the issue. Audi should recall this parts and give the owner compensation. Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.

Right side marker defective keeps coming on when headlight turns on. The light works fine but Audi wants to charge over 4K to replace headlamp. Audi stated it’s tiny bulb on side to fix, I have to replace entire headlamp. This is an electrical issue that lot of Audi Q7 owners have reported and I shouldn’t be liable to fix a defective issue.

The contact owns a 2017 Audi Q7. The contact was informed by her son of a failure with the front passenger’s side seat belt. The contact stated that the seat belt service warning light was illuminated. The vehicle was taken to the local mechanic who performed a diagnostic test. The contact was informed that the seat belt retractor had failed. The vehicle was not repaired due to the cost. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.

Side marker light warning is illuminated even though light is working. Warning comes on when the lights come on.

Repeated & Distracting dashboard warning for "Front Left Side Marker Light Defective." Instead of merely replacing a bulb, Audi requires a $2500+ headlight housing to be replaced. Problem confirmed by both independent shop and Audi dealership. Many Audi owners have found ways to deactive the side lights, dimishing safety, or they have to endure the distraction of an alert on the dash EVERY 20 SECONDS. This issue needs to be added to the existing Audi recall 97CD or NHTSA campaign ID 16V642000

Right side marker light is getting repeated warnings despite headlight working fine. Repair options are either over $4K or disabling the marker light which is much less expensive but reduces safety. I and many others will be opting to disable the light, reducing safety. Audi should issue a recall for this defective marker light that includes additional VINs.

I am receiving dashboard warning error "Front right side marker light defective" when headlights are in use. The warning occurs when headlights are on and intermittently illuminates with a beep warning sound. It can happen every few seconds or every few minutes. It is very annoying. This problem started when the car was around 82,000 miles. The same thing happened on the OTHER side of the car around 72,000 miles, with the "Front LEFT side marker light defective" warning appearing. At that time the car was still under extended warranty (which expired at 80,000 miles) and the Audi dealer diagnosed the LEFT side problem as a "defective headlight assembly." The dealer replaced the headlight assembly at a cost of $3655 which was covered by the extended warranty. Now, with the extended warranty elapsed, the problem is happening on the RIGHT side. Online research shows very high numbers of 2017 Audi Q7 owners complaining about this issue. Audi recall 97CB (NHTSA 16V642000) exists for this issue but Audi only applied it to some 2017 model year VINs. My 2017 Q7 VIN is not included. It should be. Clearly this issue is rampant in this model+year combination, and owners should not have to spend thousands of dollars for it to be repaired.

Headlight side marker bulb out. A malfunctioning side marker light not only compromises the visibility of your vehicle to other drivers, especially in low-light conditions, but also heightens the risk of accidents, particularly during lane changes or turns.

I got the checking engine malfunction. took it to the dealer for dianogtic found code P052E001 PCV ( crankcase breather valve fault and it need to be replace because it also caused the emission issue). I found it was under extentison warranty to 10 year or 120000 miles , I contacted Audi and they said my VIN is not eligible to the warranty. I believed they should provide the extension warranty for all of their vehicles.

You have a safety recall #16V-642 for this model and the dealer did not put my vin# in the recall but yet my vehicle is saying the the left and right side marker lights are defective and the dealer will not correct it, instead they are trying to make me pay to replace the entire light harness for both head light assembly for $4,000, my next stop is with a class action law suit to get this taken up. I am wondering how many people with these cars have paid to replace their lights when apparently it’s just a software update but you cannot get the dealers to do it because in their computers Audi did not enter all the vin numbers affected by this recall. I am asking for your help in this situation since you have the recall.

The contact owns a 2017 Audi Q7. The contact stated that while driving at various speeds the steering wheel became difficult to turn in either direction. The vehicle was taken to the local dealer who diagnosed that the steering shaft bolt was faulty and needed to be replaced. The vehicle was repaired and the failure was remedied. The contact was informed the VIN was not included in the NHTSA Campaign Number: 20V149000(Steering). The contact indicated that the vehicle had experienced that same failure listed in the recall. The manufacturer was not yet contacted regarding the failure. The failure mileage was 70,000.

I never received an recall for this issue below and my vehicle is having this problem. My safety is being put at risk due to this. Please help. I'm requesting this recall to reimburse for costs of repair which is $5100.00. Recall no. 16V642000 Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2016 TT roadster, A3 cabriolet, A3 sedan and A3 e-tron, 2016-2017 TT coupe, 2017 A4 sedan and Q7 and 2015-2017 Q3 vehicles. The affected vehicles may have been programmed with new software that inadvertently makes the side marker lights inoperative in conjunction with the parking lights or the headlights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." Recall consequence If the side marker lights do not illuminate, the vehicle may be less visible at night, increasing the risk of a crash. Recall action Audi will notify owners, and dealers will upload revised software to correct the issue, free of charge. This recall began November 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 97CB.

There is a known oil consumption problem. And I have experienced having to fill up my oil every 200 miles. There is no proof of an oil leak but it just uses it constantly. It has left my car overheating in two cities with my toddlers.

I was driving on the freeway at 60 MPH when pushing on the gas pedal, the Audi Q7 2017 started to de-accelerate from 60 - 30 and then went lower. The gas pedal then locked while still on a lane on the freeway and luckily I was able to quickly move to the shoulder of the freeway. From there my car proceeded to not start and kept flashing low battery, telling me to put it into drive. I could not put it into drive to start the car. There were NO WARNINGS as the car lost speed on the freeway and a mechanic has determined it is the fuel pump. This was a very scary incident as my two young children and dog were in the car and if I hadn't been able to move to the side quickly, we would have been stopped in the middle of a busy city freeway. Additionally, it took a tow truck two hours to reach us. I keep my car well maintained with service.

Cylinder 2 began to misfire at highway speeds. Diagnosed with a burnt exhaust valve in the engine. Possibly also due to the high oil consumption of greater than 1 quart of oil every 1000 miles.

Rear passenger side coil spring broke with no reason during normal driving at about 80,000 mi. Audi said it is aware of issues with coil springs, but since there is no recall, I would have to pay $1997.04. I think it is unacceptable and there is manufacturing defect and they should correct it for free

Engine mounts are leaking at 118,000 mi

Power steering assistance unit stoped working suddenly while driving. Then car was very difficult to steer. Fault could not be reseted, unit was not accessible with service computer in Audi shop. The steering unit was replaced. Just by luck that did not happen while driving at high speed. This could have been resulting in crash with casualties. While browsing the internet for advice it shows multiple incidents with the Audi electric powered steering unit. In the attached pic’s it shows a wet rubber seal and a corroded drive shaft of the replaced part (note the part numbers). Water and oil can find its way into the resolver unit and render it useless, cause lost of feedback signal hence kill the unit. Additional observation: Month before this incident happen, while driving at low speed in warmer/hot environment, a stepper motor feeling was noticeable on the steering wheel. Also a sound can be heared similar to rubber scratches over a dry surface. The disturbance went away when the car cooled down for some hours. It would be advisable to investigate the issue further as the consequences of loss if steering power could be very serious. Wishing everyone a safe travel.

I purchased a used 2017 Audi Q7 Premium on 11/16/2023 from a Volkswagen. Since it showed the message "Brake pads: wear limit reached. You can continue driving. Please contact Service", the agreed to repair it. I didn't receive my vehicle until 2 weeks later. They said that the work was done but after driving it for a couple of days the message is still showing. After driving it off the lot, minutes later I get a message "Front left side marker light defective. See owner's manual". After examining the side markers it doesn't look the neither side is out and there is no way showing on how to clear the message. I haven't taken it to an Audi dealership as of yet. But worried on if I made the right purchase.

We purchased a 2017 Q7 with low milage. At around 75k miles the engine started consuming oil every 1,200 miles, when previously it never required an oil change before the regularly scheduled service. The dealer always said "that is 'in spec'". This went on for over a year. Then, when we were driving cross-country for thanksgiving in 2022, the engine made a major concussive noise and we lost power while driving on the freeway at around 70mph. This almost caused a high speed collision. It was winter and we had the entire family in the car. we took it to the dealership, and the service tech recommended a compression test and borescope. No carbon build-up was found. Pressure was 'ok' in all cylinders. There were codes showing a fuel injector misfire, so the dealer recommended replacing all of them. The repair was done, but we've continued to have excessive oil consumption, the engine continues to run rough, and we occasionally get 'drive system malfunction' errors. When driving cross country in sub-freezing winter weather, last week, the engine lost power again. I stopped at the nearest Audi service center two hours later, and the tech found that the spark plugs had significant carbon fouling. Spark plugs were replaced. Engine continues to consume too much oil. Based on my research, it appears that this is a known issue, with several class action lawsuits. The Q7 does not appear to be part of these suits (yet), but there are posts and forums all over the internet with owners repo

I only have 61k miles and my dealer is recommending to replace water pump and all coolant components because of the leak. Also to replace front both side bushings Also replace front motor mounts I am worried given only 60k mile all of this has to be replaced

Rear suspension spring failure on both sides at 54k miles. Happening across many Q7s. Can result in a serious accident due to loss of control especially if towing a trailer. Audi is aware of issue and has revisioned the spring parts. Consumers in states without annual inspections can be driving very dangerous vehicles due to the defective springs without knowing. Should be recalled.

Engine mounts are failing on Audi Q7's at high rates just out of warranty. This is resulting in costly repairs to owners at extremely low mileage. On mine the engine mounts were shot at 54k miles and results in clunking from the engine moving around and shifting issues in the transmission. Audi is aware of the issues and is choosing to ignore it.

2017 AUdi Q7 shares the same rear coil springs with the Volkwagen Atlas. There has already been a recall for the Atlas (18V-904), but none for the same issue with the Audi Q7. Volkswagen Atlas vehicles included in this recall may been manufactured with rear coil springs of certain production batches using a material that does not meet specifications as well as rear coil springs from production batches made with Vanadium material from one subsupplier with incorrect process parameters. The potentially affected vehicles were identified by tracking suspected parts batches using this material. The affected VINs are not sequential since some batches were built using correct raw material.

Front right marker side light malfunction but the light seems to work at times. I see there was a recall on this issue but I don't find my vehicle under this recall.

Start/Stop system malfunction. The vehicle gave me this warning and the vehicle almost stopped completely in the interstate while doing 65mph. The warning disappeared after couple of times of turning the car back on, but it appeared once again. It looks that their are many complaints and a class act lawsuit on Audi about this problem but no recalls. It's dangerous and really mind blowing that nothing has been done on this issue.

Front side marker light it'd by canbus system as failed. Still illuminated, but resistance changed. 25 cent led, Audi says headlamp Assy need to be replaced ro $5100. Oh, and other side is about to go too. Design is non-compliant with NHTSA requirements for lighting (very early failures, often at.70k miles), places undo burden on consumers to comply to meet regulations of NHTSA. This consumer asks for recall to reimburse for costs to repair.

I brought in my car to Audi of Peabody for routine service at approximately 62,000 miles. I was told both rear coil springs were broken. The car, purchased new in July 2017 has been routinely serviced at the dealership. There were no warnings on the vehicle. The dealer said this is a common failure for the Q7 and not covered by warranty or recalls. Checking user message boards of other owners with Audi Q7, apparently this is very common and seems potentially to be a faulty component. I have owned many vehicles for extended periods of time (more than 7 years each) and this is the first car that I'm told is a common failure. Sudden suspension failure appears to be a safety hazard.

The contact owns a 2017 Audi Q7. The contact stated that the passenger’s side front marker light defective message was displayed. The vehicle was taken to a dealer and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting). The contact was informed that the repair would not be covered under warranty. The manufacturer was notified of the failure and the contact was referred to the NHTSA for assistance. The vehicle remained in the dealer's possession and was not yet repaired. The failure mileage was approximately 75,000.

SUMMARY Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q8 and 2017-2019 Audi Q7 vehicles. The bolt connecting the steering shaft to the steering gear may loosen, possibly resulting in a loss of steering control. CONSEQUENCES A sudden loss of loss of steering control may increase the risk of a crash. REMEDY Volkswagen will notify owners, and Audi dealers will inspect and, if necessary, replace the steering shaft bolt, as necessary, free of charge. The recall began March 31, 2020. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 36A1. Apparently my vin is not covered but others are. My car is telling me that this is the issue. Why are others covered and mine is not?

The contact owns a 2017 Audi Q7. The contact stated while driving 55-60 MPH, a message regarding the exterior passenger’s side marker light was displayed. Additionally, the contact stated while driving at an undisclosed speed, the vehicle shuddered and hesitated upon depressing the accelerator pedal. The message "Malfunction System. Contact Service" was displayed. The contact stated that the failure recurred intermittently. The vehicle was taken to the dealer, where it was diagnosed that an unknown software needed to be updated; however, the dealer later informed the contact that the front passenger's side headlight assembly needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting) however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 80,000.

On the evening of 8/12/2023, my vehicle (2017 Audi Q7) began producing a vibrating noise while driving and a clunking noise while turning. The next day (08/13/2023), after halting at a traffic light and accelerating when the light turned green, a loud pop was heard from the rear of the vehicle. And the vehicle was unable to move forward or backward while the engine was running. The vehicle has been towed to the Audi dealer in Chantilly, Virginia. Upon multi point inspection, the service team found that the drive shaft got separated from the rear differential flange. All bolts connecting drive shaft found sheared off in rear differential flange. Initially the service team tried to extract broken bolts and replace bolts and gasket to reconnect drive-shaft. But after couple of days, they were unable to extract broken bolts. So the current recommendation is to replace rear differential pinion yoke, re-install driveshaft and rear exhaust section and re-evaluate operating condition. All six driveshaft bolts for connection to rear differential found broken off in pinion yoke. Unable to drill-out remaining material from broken bolts out of rear differential pinion yoke. The service person thinks parking brake may have got engaged when the acceleration pedal was pressed causing the bolts to break. But, in my opinion, that is not the reason. I am certain that the parking brake was not ON at the traffic light. I would like to find the root cause why the drive shaft was separated from th

I have been seeing a warning message which states “Front left side marker light is defective” even though the light seems to be working. There is an open recall for my Audi Q7 model but somehow my VIN is not part of the recall. Audi recall: 97CB Campaign: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2017 Audi Q7. Both rear coil springs are broken. The car is garage kept with 45000 miles.

Took 2017 Q7 to dealer to check brakes. Dealer found both rear coil springs broken. Will cost $2k to replace. Searching internet I find many examples of this same safety related failure. The VW ATLAS with the same frame does have a recall for this issue. Why is the Audi not included. I have the inspection video and will attempt to add here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Hi Hope this message finds you well. I am getting "Front right side marker light Defective, see owners Manual" with light bulb signal and I found a recall document "Safety Recall Code: 97CB" on NHTSA.gov which applies to my 2017 Audi Q7depite my marker light is working fine .. I called dealer and they say there are no recalls on my VIN. This is known issue, has many forums has discussion threads. Please help me on How I can get issue fixed by Audi Service team. Regards Siva

The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the driver’s side front side marker inoperable was displayed. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting) however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 62,590.

I have a 2017 Q7 with the "front Left side marker light defective" warning. However I saw that there was a limited recall 97CB or 16V6420000 for this issue with 2017 Audi Q7 vehicles, but it's VIN specific and my VIN isn't included. Looks like the issue is much more widespread than the Vins they included for the recall as I saw online that lot of people have the same issue in this model. Please help!

The contact owns a 2017 Audi Q7. The contact stated that at the initial start-up, there was a warning message flashing on the instrument panel that the “Front Driver’s side marker light was defective”. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 81,000.

When driving into a dimly lit area the car rings and displays the message front left side marker defective. The warning stays on for some time and then goes away before returning again. This continued for a few weeks. The car then experienced a full electrical system malfunction, doors unlocking and locking randomly while driving before dinging repeatedly with multiple warnings displayed in the dash and then stalled in the middle of the road. The vehicle would not shift into park. Multiple warnings continued to ding and flash in the dash. After being turned off for 20 minutes the car was able to be started shifted into Drive and driven with no warnings displayed. The car was taken to the dealership for diagnostics which were performed, but with no electrical system malfunction displayed. The left side marker warning was still on, but the dealer said there was no fix for this. The following month the car was taken for 60,000 mile service. At this time the dealer advised the fix for left side market was replacing the entire headlamp fixture. The service was declined. When the vehicle left the dealer the cruise control was on and would not turn off. After turning off the car and turning it back on the cruise control was off. After driving a short distance the speed control warning dinged and displayed and the cruise control was back on. The orange engine light was also displayed although there was no written warning for this.

When putting the car in park, the car shot forward instead and when I tried to put it in reverse the car shot backward and I was unable to stop it.

I have a 2017 Audi Q7. There is a recall for the problem I am having but my VIN is not included and Audi cannot do the repair unless my VIN is included. The recall is 97CB. When my auto lights option is turned on, at completely random times, I get warning light that states: FRONT LEFT SIDE MARKER LIGHT DEFECTIVE SEE OWNERS MANUAL. The lights are functional and working (as verified by dealer in 2019) but there is some software glitch and Audi can't fix it because my VIN isn't part of the recall. It is startling when the sensor alert goes off. How do I get my vin added to recall 97CB? Thank you

The contact owns a 2017 Audi Q7. The contact stated while driving approximately 30 MPH at night, she was informed by another driver that the turn signals and the running lights were inoperable. The contact stated the "Auto Adaptive Light” malfunction warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the headlight module needed to be replaced due to corrosion. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting) however, the VIN was not included. The failure mileage was approximately 55,000.

On my way to drop my child off at school, I stopped to refuel my Audi Q7. Upon inserting the nozzle to refuel the car, gasoline immediately began jetting out of the fuel door before the auto-shutoff kicked in, covering myself as well as my vehicle. Thankfully, the hot exhaust did not ignite the liquid or fuel vapor potentially causing a deadly fire. Despite having no fuel remaining, I was able to take the vehicle to our local mechanic where they discovered a TSB denoting this specific issue. The TSB was initially released 04/28/2016 for Model Year 2017 Audi Q7s. It was subsequently updated to include Model Year 2018 Q7s as well. This is a documented factory safety defect that denotes if this issue is to occur, to replace the whole fuel tank. Further research shows that a valve inside the non-wear, non-serviceable fuel filler neck can become dislodged and nearly completely block the filler neck from accepting fuel. This can cause a potential safety issue as the result of this blockage, the vehicle as well as driver can become doused in gasoline before a pump's auto-shutoff can kick in due to the shallow depth of the fault. The problem is known and documented as being an issue nearly immediately after the Model Year 2017 Q7 line was released. There was no prior warning or indication that this could occur at any time filling the vehicle.

Car issued an alert for Low Coolant, I checked next morning only to find that the coolant tank was empty. This warning could have alerted long back when the level fell below "Min" marker. Owners cannot notice this leak because the coolant doesn't drip on the floor. Took it to an independent service center who alerted me about this issue. I researched and noticed that there's been a lot of complaints on forums for 2017 Audi Q7 3.0 for coolant leak cause by the water pump, which always needs replacement. The replacement costs by AUDI are upwards of US $1300. This issue seems like a regular pattern and can cause an engine failure. AUDI should take responsibility and fix these cars.

Hello. Campaign Number 16V642000 needs to be expanded to include the full range of VINs manufactured for all the 2017 Audi Q7 model year(s). This vehicle reports a side marker light malfunction, but the VIN is not included in the Audi recall. There are numerous complaints on the NHTSA website itself, and even more across various Internet forums to warrant NHTSA investigation. The continued delay by NHTSA not to investigate the need to expand the range of VINs covered under this recall, allows a safety issue to continue to go uncorrected by the manufacturer and therefore unnecessarily and negligently increases the risk of crash for countless motorists.