2019 Acura RDX complaints

The rear window spontaneously exploded while parked in our garage this is the second time this has happened in two years

It is about 50 degrees clear, with no rain. I drive onto the highway and hear what sounds like a gunshot. The Rear window explodes, and then glass flies all over the car; I roll down my window, and then glass goes everywhere, and all my stuff in the car flies around. I pull over and assess; this is the same thing that happened to me last year. The window randomly exploded. I called my insurance company, and they replaced it, but now the glass is stuck in the door. I called three 3 Acuras, and they all mentioned they hadn't heard of the issue until I mentioned the bulletin; now they say they have heard of it before but don't know if there is a way to help. Primary safety concern and a bit of a coverup by Acura

Rear windshield shattered on its own.

The auto-stop feature on my 2019 Acura RDX has resulted in my car abruptly shutting down twice now -- today it happened when I slowed to a stop at an intersection. Basically, rather than just shutting the engine off while idling, it shuts of the electrical (dashboard and infotainment -- all systems) and engine and then immediately restarts with the car in Park. There was no warning sound or light prior to the car turning off and restarting. Obviously, it is very dangerous for a car to turn off unexpectedly, and I'm thankful that I was braking to a stop at a red light and had time for the engine to turn back on, and to put car back in Drive.

Car was parked at the church parking lot. After the mass I remote start the car 3 mins later soon as my family and I got in the car we hard the rear windshield shattered. After doing lots of researched and being in the group of Acura RDX owner on facebook ive seen cases with rear glass shattering.

The rear window shattered without any reason. The car had been driven with the rear defroster on. Shortly after parking the vehicle, turning it off, getting out of the vehicle, the back window exploded. There were no warning lights related to this issue. The problem has been reported a number of times and there is a class action lawsuit filed: https://mycarvoice.com/news/wp-content/uploads/2023/08/Acura-RDX-Rear-Glass-Lawsuit.pdf

Rear window while car was parked and off in the garage seemed to explode. Had it replaced.

Rear glass on liftgate spontaneously shattered while driving

The contact owns a 2019 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The car stalls at random times. Other times you press the gas and there is a significant delay in acceleration. Acura and the dealer have failed to provide the part even though I have asked for it since last February. It is ridiculous. Are you people charged with enforcement?

There was a recall for the fuel pump modules but the parts are not available at any dealership in my area and this is going on over a year. Acura keeps sending me direct mail that there is an issue but there is no solution.

I got in my car and shut the door and as I put the car in reverse, before I could move, I heard a popping sound and then the sound of glass shattering. Immediately put the car back in park and looked back and saw the glass was broken. I learned that Acura/Honda actually has a TSB for this and knows that it's a problem. I contacted them but because my vehicle is 10,000 mi over the warranty they would not do anything. TSB 22-014. If this had happened when I was driving it could have caused a serious accident. I also now have to pay out of pocket to have the windshield replaced.

Back up camera system failure

Started car up while parked in shopping center to warm up. The entire rear windshield glass popped and shattered. Took pictures and found out that Acura RDX from 2019 to 2023 have known to have this issue relating to faulty rear defroster wiring and glass. Opening a case with our local elite Acura dealership where we purchased vehicle from.

THE REAR WINDSHIELD SHATTERED INTO PIECES WHILE I GOT TO MY CAR AFTER WORK :( WARRANTY DID NOT COVER IT HAD TO PAY OUT OF POCKET I HAVE SEEN MANY POST ABOUT THE REAR WINDSHIELD SHATTERED SHOULD BE RECALLED !!

I started driving on the freeway for a few miles in the rain and suddenly started to hear a low rumble/rattling sound from the engine area. The car began to cycle through error messages for every one of the electronic safety systems (Brake system, vehicle stability assist system, electric power steering system, adaptive cruise control system, collision mitigation braking, & road departure mitigation) The car then began to lose drive power (wouldn’t maintain/increase speed when pressing the gas pedal). I moved over to the furthest right lane/slow lane and continued to lose propulsion from the gas pedal. Being forced to such a slow speed on the freeway in inclement weather was very unsafe for me and my wife who was in the car with me. I had to drive on the shoulder in order to exit the freeway and the engine rattle got increasingly louder and worse sounding. I pulled into a parking lot and the car was not drivable. AAA tow to a AAA certified mechanic repair shop and was told that there was metal debris in the oil pan and oil filter which was signs a faulty engine components that has now destroyed the motor. I’m currently without the RDX and being told it is in need of a whole new motor.

This morning I awoke to another shattered rear windshield. I had the exact same thing happen in January of this year. This is my second out of cost rear windshield replacement due to the known problem Acura has failed to address. I have spent over 1,000 dollars on replacement glass in addition to my car being in the shop for 3 months waiting for a fuel pump. This is ridiculous, and something needs to be done.

I came outside my house at 10am to go to church, to see that my back windshield was completely shattered. The vehicle had been parked and backed into the driveway for more than 10 hours in front of my house and it was not currently running. There's no way a rock or ball or anything could have hit the windshield and there were no signs of someone trying to break in or forced entry into the vehicle which has been verified with Ring doorbell camera. The rear windshield had spontaneously and unexpectedly shattered.

While we were driving we heard what sounded like a shot, when we pulled over we noticed the rear window was shattered, and noticed nothing had gone through or hit it After inspecting it. My daughter was scared to stay in the car so we had to call someone to pick them up and give them a ride. The dealership told me my vehicle is no longer under warranty only drivetrain warranty and that it was not their problem to call my insurance is what I got told. Hundreds of others have had the same issue after doing some research online. There was no warning or cracking of any kind before this. Incident happened on 11/17/24 at 7:45pm

The rear windshield shattered and the reason was unknown, vehicle was parked in a location and in a position where it couldn’t have gotten hit by something passing by. After replacing the windshield, there is still shattered glass inside the liftgate panels and are unreachable.

The contact owns a 2019 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that there was an abnormal gasoline odor coming from the vehicle. The vehicle was taken to the dealer, where unknown repairs were performed. Additionally, the contact stated that the vehicle was difficult to start, and the vehicle was hesitating while driving. The check engine warning light was illuminated. The local dealer was contacted several times. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 62,000. Parts distribution disconnect.

Called Southbay Acura in Torrance Ca on 10/23/24.Told them my 2019 Acura RDX has the EXACT same problem that 2019/2020 RDX's has a recall on...Front passenger seat belt Buckle will not Buckle..THe buckle won't allow the seatbelt to lock..Dealer said you VIN number is not part of the recall???? Yet my Acura RDX suffers from the exact problem the recall covers..So i'm asking for your guidance of what to do next. Obviously this is not a safe situation!!! Please advise. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) for my 2019 Acura RDX; however, the part to do the recall repair was not yet available. The dealer, Smithtown Acura, has been contacted on numerous occasions since early Spring with no firm date on part availability. Acura has exceeded a reasonable amount of time for the recall repair. It appears that Acura is delaying compliance in anticipation that more of the affected vehicles are taken off market, therefore, lessening the number of repairs. Is Nhtsa, or any other regulatory agency, expediting, or following up with Acura, for status? My current mileage is 54,700. I do not want to be caught in a situation as a result of dereliction of recall compliance.

The breaks did not work while in a parking lot right after switching into drive. No major risk of any injury where this occurred. Not reported to the dealer, not inspected. No injury, no property damage. I left my wife in the vehicle with the car in park and went into the store. I came out 15 minutes later, car was running. I got in, put my foot on the break, and switch to drive? The car started rolling forward on its own. I repeatedly tried the breaks, but no response. I had steering. I gave it a little gas, and the engine reved like it was in neutral. I looked down and that point the car indicated it was in neutral. My wife said that none of the drive indicators were on while I had the issue. At some point the breaks started working, after I gave it a little gas? I got the car into drive, and tested it before moving on to verify it was behaving correctly. The forward motion of the vehicle was probably due to the slope it was parked on, rather than the car's idle power. This also matches the car then reporting it was in neutral. The biggest issue was no breaks at the point it started rolling forward. My comment was that was weird, but it scared my wife, so I am reporting it. I was operating the vehicle.

The contact owns a 2019 Acura RDX. The contact stated while driving 70 MPH during a rainstorm, the windshield wipers failed to operate as needed. There was no warning light illuminated. Despite the failure, the contact was able to continue driving at slower speeds. The contact had called two dealers (Columbia Acura and Jeff Wyler Acura of Fairfield (5555 Dixie Hwy, Fairfield, OH 45014) who both provided the contact with an estimate for a diagnostic test. The manufacturer was notified of the failure and informed the contact that the vehicle was out of warranty. The vehicle was not repaired. The failure mileage was approximately 70,000.

The contact owns a 2019 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was experiencing engine hesitation while driving. There was no warning light illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 29,000. Parts distribution disconnect.

The contact owns a 2019 Acura RDX. The contact stated while driving approximately 65 MPH, the instrument cluster showed several warning lights. The contact stated that the vehicle stalled, and the contact was able to pull off the roadway. The contact was unable to restart the vehicle, and had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the fuel pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The failure mileage was approximately 70,000.

Near the first of the year 2024 I received a fuel pump recall notice for my 2019 Acura RDX. To date, no parts for addressing this issue have been available and no timeline has been made available as to when parts would be available. I am planning my annual trip to the Eastern Sierra in early September where no Acura dealer is available nearby. Should the fuel pump fail during that trip it would be a significant inconvenience for me, including interruption of medical appointments, room and board expenses, pet sitting expenses, etc., as I have been told by Honda that in such an emergency situation the car would have to be towed to the nearest dealership, with the part being specially ordered which would take 2 weeks and that I may be responsible for my room and board, and other costs during that period. I find this behavior to be outrageous. Additionally I have been told by my local dealer that it is not possible to determine possible failure beforehand as either it is working or it has failed. This is totally opposite from what I was told by Honda which was to schedule an appointment with a dealer to determine the status of the fuel pump so that they could special order one for replacement if it demonstrated potential failure. This entire issue reeks of poor and ineffective management of this situation by Honda, likely putting costs over safety putting me at substantial risk for this trip that was planned a year ago and likely will cost me my deposit and access privileges if c

This recall has been out for over a year and is ridiculous

Came out from my house at 7am to go to work, to see that my back windshield was completely shattered. There were no signs of someone trying to break in or forced entry into the vehicle.

Driving 55mph at night on highway . Went to accelerate around slower vehicle to 70mph speed limit when vehicle lost engine power and yellow check engine light began flashing on left side of instrument panel. Vehicle began slowing forcing move to right shoulder from left lane in moderate traffic. Vehicle would not accelerate past 20 mph on shoulder to nearest exit. Once at a safe location vehicle was shut off. Restarted vehicle approximately 30 seconds after shut down and vehicle began running normal.

The contact owns a 2019 Acura RDX. While the contact’s wife was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights illuminated, and the engine seized. The contact's wife restarted the vehicle, and the vehicle was driven to the residence. The vehicle was taken to an independent mechanic; however, the failure was not duplicated. The vehicle was not repaired. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was advised to take the vehicle to the dealer for diagnostic testing. Additionally, the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was unknown.

When I opened the driver’s door, I hear a pop and saw the rear windshield glass has shattered

My vehicle stopped in the middle of the road as I took exit from the highway. I was almost rear ended as I was entering the parking lot .The vehicle just stalled. I took it the Acura Dealership for fix and they have not taken care of recall issue. I am being asked to spend money on fixing other electrical errors first before they fix the recall on my vehicle.

The rear window shattered without any warning or symptoms. This made it dangerous to drive without worrying about glass pieces injuring us or others. This is a known problem, confirmed by both the dealer and collision and glass shops.

Vehicle Identification Number (VIN) [XXX] Vehicle Mileage 65,000 Involved (Honda/Acura) dealership Leith Acura - 2300 Capital Summit Ct Details of your (complaint/comment/inquiry)?The first time (approximate date) you noticed this issue. On [XXX] at 17:03, the rear windshield randomly imploded while the car was in the driveway (reference attached video of the event). The National Highway Safety Administration has issued a TSB regarding this issue #: 22-014 (also attached). I called Leith Acura on 11Dec2023 at 07:53. I explained the event to the Service Technician and they reviewed it with their manager. Since my vehicle is outside of the manufacturer's warranty, this is not covered for repair. Acura is viewed as a luxury brand but seems to not be standing behind their vehicles. This is a known and recognized issue by Acura and leaving the repairs, costs, time, and energy of this event with the end user is not what I expected when I purchased a vehicle manufactured by Acura. The first time (approximate date) you visited the dealer for this concern. N/A. I was told that they would not cover this event and directed me to go through my insurance for repair. Never offered to inspect the vehicle or event. The last time (approximate date) you visited the dealer for this concern. See comment above How often does this issue happen within a time frame (e.g., once a month)? First event The name & title of the person(s) assisting you at the dealer. N/A. Was told that they would not cover

The rear window spontaneously shattered. There were no warning signs. My car was at work, parked all day. When I got into my car and shut the door, the rear window shattered.

Back windshield spontaneously shattered while car was parked and not on. Glass is now everywhere. This is a safety issue!!!

Acura failed to remedy fuel pump safety recall. Reference Recalls: May 28 2020 20V314000 March 25 2021 21V215000 December 18 2023 23V858000

Spontaneous Shattering of 2019 Acura Back Windshield On June 3, 2023, while our 2019 RDX was parked with the back hatch open as we were packing to return home from a weekend away, we heard a loud noise. To our shock, we discovered the rear windshield had shattered, scattering thick black glass both inside and outside the vehicle. Fortunately, no one was near the car at the time, including our toddler and infant grandchildren, whom we transport in this vehicle twice a week. A quick search revealed that there have been reported defects and incidents of shattering windshields in 2019-2023 Acura RDX models. We were dismayed to learn that Honda has been aware of this issue since 2020 and has only notified its dealers in 2023. We understand that American Honda is currently facing legal action for not addressing this defect adequately. We were shocked and concerned that we had not been made aware of this issue, given the safety risks involved. We immediately contacted the dealership from which we purchased the car, seeking guidance on how to safely get the vehicle to them for repair. We assumed that Honda would take responsibility for this known defect. However, we were informed by two managers, that Honda is not taking responsibility for this issue. The thick black glass exploded with a loud and startling sound. The broken glass surrounded inside and outside of the car and continued to fall as we researched what to do. The danger was to my husband packing the car, to my toddler and

The contact owns a 2019 Acura RDX. The contact stated while driving at an undisclosed speed and coming to a stop, the brake pedal was depressed but failed to operate as intended. There was no warning light illuminated. The contact stated that the instrument panel failed to display properly which caused the battery to drain quickly. The vehicle was taken to the dealer for diagnostic testing however, the result was not disclosed. The contact stated that the unknown wiring was replaced. The vehicle was repaired but the failure persisted. The contact was concerned about the safety of the vehicle. The manufacturer was notified of the failure. The failure mileage was approximately 49,000.

While driving today around 30 MPH using cruise control the display suddenly changed from showing a vehicle icon on the HUD and dashboard display to a black box with a white line around it with the words in white "Cruise Mode" and disabled my cruise control operation while I was driving. This action almost resulted in a rear end collision with the vehicle in front of me as I was barely able to stop the vehicle before hitting the rear of the car in front of me. There was no warning no message that the function was being disabled. It just suddenly happened. I have contacted multiple dealers on this, contacted Acura Emergency services and Roadside Assistance. No one has ever heard of this happening and have no idea of the cause. Acura Client Relations is closed on the weekends and has no hotline on the weekend for reporting safety issues. I can't even get any constructive feedback as to if the car is currently safe to drive without using the cruise control. I have scheduled an appointment with Acura of Fremont Service on Monday at 2:30PM PDT. This may be a flawed vehicle update that was pushed onto the vehicle while driving as I have run in car diagnostics and everything that should be normal in green seems to be. In my opinion this should be a high priority as it can lead to collisions.

The contact owns a 2019 Acura RDX. The contact stated that while refueling the vehicle, there was an unknown abnormal noise detected. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

Tailgate window shattered spontaneously while parked in our driveway. There was no force or impact to the glass causing this condition. An insurance claim was filed, and the glass was replaced. However, due to the design of the tailgate, we were informed by Safelite, the glass repair company that many of the pieces of glass that fell into the body of the tailgate could not be removed without full removal of the tailgate which is not covered by insurance. The resulting condition is the sound of moving broken glass every time the tailgate opens and closes as well as the tailgate closing button located on the tailgate no longer working. Additionally, at times when closing the tailgate via remote, the tailgate does not fully close.

The contact owns a 2019 Acura RDX. The contact stated that while entering the vehicle through the driver's side door and then closing the door, the rear tailgate window shattered without impact. The vehicle was taken to the dealer. The vehicle was repaired. The contact stated that there was glass in the trunk of the vehicle. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

Defective rear defroster causes rear tailgate to shatter spontaneously leaving glass inside the tailgate.

My rear back windshield shattered while the car was parked for no reason. The Acura rep told me that the back windshields that we installed with faulty and had sent out a bulletin but I never received this bulletin. Acura is trying to not pay for the back windshield and trying my make me go through my insurance to get it fixed. This happened on 4/7/2024.

The rear window keeps imploding. This has happen 2x to my 2019 Acura RDX within the last 3 months and is a COMMON issue that Acura has not owned up to and will not rectify. If this happens while driving or with children/people in the back seat it could cause severe injury or death. Also Small pieces of glass get into the gate and there's no way to get it out.

My 2019 Acura was involved in a front end collision which resulted in the car being deemed a total loss. Not one of the airbags deployed at any point during the collision, despite hitting head on. The collision resulted in me having severe neck and shoulder pain and stiffness as well as my foot and arm. There was no warning indicators on the dash prior to the collision. The car did however contact emergency services and was able to give the coordinates of the crash. I have searched for recalls on the 2019 Acura and none of which identify the airbags being faulty.