1997 Volvo 960

Routine

Owners filed 20 complaints about this vehicle with federal regulators, most often about the air bags › frontal. No safety recall has been issued.

What fails
ComponentReportsCrashesFiresInjuries
Air Bags › Frontal4
403
Vehicle Speed Control2
000
Service Brakes, Hydraulic › Foundation Components2
000
Engine and Engine Cooling › Cooling System2
000
Vehicle Speed Control › Linkages1
100
Tires1
000
Steering › Steering Wheel/Handle Bar1
000
Service Brakes, Hydraulic › Foundation Components › Disc1
000
Seats1
000
Seat Belts › Front › Retractor1
000

What owners reported

Newest filings
Fuel System, Gasoline
Filed Jan 28, 2012154,000 milesTX

SMELLED FUEL IN ENGINE COMPARTMENT,OPENED HOOD AND FOUND A LEAKING FUEL INJECTION SUPPLY RAIL. LEAK STEMS FROM THE END CAP USED ON FUEL RAIL TOWARDS THE FRONT OF THE ENGINE NEAR THE THERMOSTAT HOUSING AND PROCEEDS TO DRIP VIGOROUSLY DOWN TOWARDS THE INTAKE MANIFOLD BEFORE EVAPORATING AND DRIPPING DOWN ONTO LOWER PART OF THE ENGINE AND FINALLY THE GROUND. I HAVE FOUND SEVERAL COMMENTS IN THE INTERNET FORUMS RELATED TO THIS POSSIBLE DEFECT IN THE MANUFACTURING OF THIS PART STATING THAT THE LEAK IS LOCATED IN THE END CAP OF THE FUEL RAIL, AND VOLVO HAS A RE ENGINEERED FUEL RAIL THAT ELIMINATES THE LEAKING END CAP AND IS CURRENTLY OFFERING THIS RE ENGINEERED PART AS A REPLACEMENT AT A NORMAL RETAIL LABOR AND PARTS RATE. SINCE MODERN VEHICLES ARE DESIGNED TO OPERATE BEYOND THE TRADITIONAL MILEAGE OF 100K , THE GENERAL PUBLIC IS NOT EXPECTING TO HAVE SUCH A SAFETY HAZARD PRESENT ITSELF BY A FAILING FUEL RAIL END CAP, IN ADDITION THE VOLVO OWNERS MANUAL DOES NOT RECOMMEND ANY MAINTENANCE OF THE FUEL RAIL AT ANY SPECIFIC MILEAGE THUS MISLEADING THE PUBLIC BY THE OMISSION THAT SUCH A PART SHOULD BE REPLACED BEFORE FAILURE OCCURS. IN ADDITION VOLVO HAS RE ENGINEERED THE PART AND IS CURRENTLY PROFITING FROM THE SAFETY HAZARD THAT THIS FUEL RAIL HAS CREATED. VOLVO HAS IN THE PAST AND CURRENTLY ADVERTISED ITSELF AS RELIABLE AND SAFE, THUS CREATING A CERTAIN EXPECTATION OF HIGH SAFETY STANDARDS AND HIGH SAFETY RATINGS, AND VOLVO SHOULD (IN KEEPING WITH IT'S PUBLIC IMAGE) AT IT'S OWN EXPENS

Engine and Engine Cooling › Engine
Filed Jan 30, 2007VA

CUSTOMER 1997 VOLVO 960 ENGINE FAILED DUE TO TIMING BELT PULLEY FAILURE. **CC THE ENTIRE ENGINE HAD TO BE REPLACED BECAUSE A HEAD BOLT HAD SEIZED IN THE ENGINE BLOCK. *JB

Seat Belts › Front › Retractor
Filed Dec 16, 200438,000 milesMA

DRIVER SIDE SEAT BELT WILL NOT RETRACT OUT OF THE RETRACTOR. THIS C LEAVES THE DRIVER WITHOUT ANY RESTRAINT IF INVOLVED IN A CRASH. DEALER WAS NOTIFIED.*AK

Engine and Engine Cooling › Cooling System
Filed Apr 2, 2004100,765 milesOH

CHECK ENGINE LIGHT CAME ON THEN LOW COOLANT LIGHT. SUDDENLY LOST POWER DUE TO ENGINE FAILURE. IT SEIZED UP DUE TO OVERHEATING. TEMPERATURE GAUGE NEVER REGISTERED HOT. RADIATOR NECK BROKE OFF AT NECK CAUSING LOST OF COOLANT. ENGINE RUINED. DEALER WILL NOT REPLACE CLAIMING THERMOSTAT STUCK EVEN THOUGH THEY COULDN'T PROVE THIS. *JB

Steering › Steering Wheel/Handle Bar
Filed Sep 26, 2002NY

THE CENTER STEERING WHEEL COVER HAS A STICKY RESIDUE WHEN TOUCHED AND IS DIFFICULT TO WASH OFF. THE CONSUMERS EYES BECOME IRRITATED AND SKIN IS ITCHY. *SCC

Air Bags › FrontalCrash1 injured
Filed Oct 25, 2001NJ

CONSUMER WAS INVOLVED IN A COLLISION, AND AIRBAGS DID NOT DEPLOY. VEHICLE HIT A TREE, AND HAD FRONTAL IMPACT. CONSUMER SUSTAINED INJURIES. CONTACTED DEALER, AND DEALER STATED VEHICLE HAD PREFORMED UP TO STANDARD. *AK

Air Bags › FrontalCrash1 injured
Filed Oct 17, 2001NJ

CONSUMER HAD AN ACCIDENT DURING RAIN STORM AND AIR BAGS DID NOT DEPLOY. HIT TREE WITH FRONTAL IMPACT. CONTACTED VOLVO, AND VOLVO REPLIED THAT VEHICLE PERFORMED THE WAY IT SHOULD HAD. *AK

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Jun 29, 2001CA

VOLVO DEALER, UNDER WARRANTY REPLACED ALL 4 DISC BRAKE ROTORS & PADS DUE TO WARPING OF ROTORS & RESULTING VIBRATION WHEN SLOWING DOWN FROM 65 MPH TO 50 MPH ON HIGHWAY. THIS WORK WAS DONE ON 11/14/00 AT 39,024 MILES ON THE CAR. IT IS NOW 6/29/01 AND THE CAR ONLY HAS 43,500 MILES ON IT, IE. ONLY 4,500 ADDITIONAL MILES ON IT. THIS HAS NOT BEEN A PROBLEM ON OUR OTHER CARS, SO IT SHOULD NOT BE ATTRIBUTED TO DRIVER ERROR OR OTHER DRIVER-RELATED CHARACTERISTICS. IN FACT, WE GET VERY GOOD BRAKE WEAR AND DURABILITY ON OUR OTHERS CARS WITH THE SAME DRIVERS. IN THE APRIL, 2001 ISSUE OF CONSUMER REPORTS MAGAZINE, THIS CAR FOR THE 1997 MODEL YEAR RECEIVED THE WORST AVAILABLE RATING FOR THE BRAKES RELATIVE TO FREQUENCY OF REPAIRS FROM OWNER SURVEYS CONDUCTED BY THE MAGAZINE. I STRONGLY BELIEVE THAT THIS VIBRATION DUE TO DISC ROTOR WARPAGE CAN LEAD TO FURTHER DAMAGE IN THE BRAKING SYSTEM AND ULTIMATELY CAUSE A SAFETY RELATED FAILURE. I WOULD LIKE TO BE CONTACTED TO DISCUSS THIS FURTHER AND TO INQUIRE IF YOU HAVE FOUND THIS TO BE A PROBLEM ON OTHER VOLVO 960'S OF SIMILAR VINTAGE AS CONSUMER REPORTS HAS FOUND AND ALSO AS I HAVE PERSONALLY FOUND TO BE THE CASE. *AK

Engine and Engine Cooling › Cooling System
Filed Jun 20, 2001MD

WITH NO INDICATION OF OVERHEATING THE ENGINE OVERHEATED AND WAS DESTROYED. THE ONLY IDIOT LIGHT TO COME ON WAS THE CHECK ENGINE LIGHT AND THAT WAS AFTER BLACK SMOKE WAS COMING FROM THE ENGINE. THE TEMPERATURE GAUGE NEVER REGISTERED OUTSIDE OF THE NORMAL RANGE AND NO OTHER WARNING LIGHTS WERE ACTIVATED. THE ENGINE NEEDS TO BE REPLACED ACCORDING TO VOLVO BUT THIS IS NOT COVERED UNDER MY EXTENDED WARRANTY BECAUSE THEY STATE IT DOES NOT MATTER THAT THE GAUGES MALFUNCTIONED AND THEY CAN NOT BE TESTED ANYWAY BECAUSE THE CAR CAN NOT BE STARTED.*AK

Service Brakes, Hydraulic › Foundation Components
Filed Nov 27, 2000KY

WHILE DRIVING AT ANY SPEED VEHICLE WILL NOT STOP. HAD TO PULL EMERGENCY BRAKE TO STOP VEHICLE. DEALER DID NOT HELP CONSUMER. PLEASE ADD ADDITIONAL INFORMATION. *AK

Air Bags › FrontalCrash
Filed Feb 14, 2000TX

VEHICLE REAR ENDED A TRUCK AT 50MPH, AND NEITHER DRIVER'S SIDE NOR PASSENGER'S SIDE AIRBAG DEPLOYED. VEHICLE WAS TOTALED. *AK

Vehicle Speed Control
Filed Oct 19, 1999NJ

AS SOON THE HAND BRAKE WAS RELEASED THE VEHICLE ACCILERATED FORWARD AT A HIGH SPEED ON ITS OWN AND WAS ONLY STOPPED BY CRASHING INTO WALL. YH

Seats
Filed Feb 1, 1999CA

DRIVER SEAT BLOCKS REAR VISION, DUE TO DESIGN HEIGHT. YH

Fuel System, Gasoline › Fuel Injection System
Filed Nov 2, 1998CA

THE CONSUMER HAS BEEN EXPERIENCING PROBLEMS WITH FUEL INJECTION SYSTEM WHILE DRIVING. CONSUMER PREVIOUSLY TAKEN VEHICLE INTO THE REPAIR SHOP FOUR TIMES FOR THE SAME PROBLEM, A LEAK IN THE INJECTION SYSTEM. THE MANUFACTUTER HAS BEEN CONTACTED. *AK

Vehicle Speed Control › LinkagesCrash
Filed Apr 21, 1998MD

AFTER PUTTING VEHICLE INTO REVERSE , THE THROTTLE STUCK, CAUSING VEHICLE TO ACCELERATE, RESULTING IN A COLLISION. *AK

Air Bags › FrontalCrash1 injured
Filed Jan 22, 1998CA

AIR BAGS FAILED TO DEPLOY DURING CRASH.

Tires
Filed Nov 10, 1997MO

TIRES BLEW OUT WHEN VEHICLE WENT OVER A POTHOLE/SMALL DITCH IN THE ROAD.

Engine and Engine Cooling › Engine › Gasoline
Filed Sep 8, 1997CA

VEHICLE SURGES WHILE DRIVING.

Vehicle Speed Control
Filed Aug 1, 1997CA

FLAP IN THROTTLE STUCK IN OPEN POSITION, CAUSING SUDDEN ACCELERATION.

Service Brakes, Hydraulic › Foundation Components
Filed Dec 4, 1996MD

BRAKES FAILED.

20 of 20 complaints, reproduced as filed.

Across model years

Worst on record: 1996
YearComplaintsRecallsFiresDeathsAssessment
1997 — this page20000Routine
199660010Routine
199557150Routine
199419020Routine
19937000Routine
199221020Routine
19901000Routine

Compare every 960 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.