2013 Volkswagen Passat complaints

TAKATA RECALL

IN LOW TEMPERATURES, DOORS OFTEN WILL NOT UNLOCK. IT HAS HAPPENED A FEW TIMES WHILE BEING INSIDE THE CAR. POSSIBLE SERIOUS HAZARD AFTER AN ACCIDENT.

IN COLD WEATHER, WHEN DEPRESSED, THE CLUTCH PEDAL MAKES A LOUD CLICKING SOUND. ANNOYING, BUT DOESN'T SEEM TO BE SAFETY-THREATENING.

I'VE FOUND THAT THE DOORS ON MY 2013 VOLKSWAGEN PASSAT [TDI] HAVE ELECTRICAL/MECHANICAL ISSUES WHEN THEY ARE EXPOSED TO RAIN WATER OR EXTREME HUMIDITY. DURING THESE EXPOSURES THEY WILL NOT STAY LOCKED [THEY WILL LOCK AND UNLOCK]. TWO SPECIFIC PERIODS OF TIME REALLY STAND OUT WHERE THE DOORS HAVE BEEN PARTICULARLY TROUBLESOME. THE FIRST WAS AFTER A RAIN STORM WHILE VISITING FAMILY IN MT. I WENT TO MY CAR AND FOUND THAT I COULD NOT CLOSE MY PASSENGER DOOR AFTER I OPENED IT. IT WAS STATIONARY AT THE TIME. I LITERALLY HAD TO WRAP MY SEATBELT AROUND THE DOOR HANDLE TO KEEP THE DOOR FROM FLYING OPEN AS I TOOK IT IN FOR EVALUATION. I TOOK IT TO THE DEALERSHIP AND THEY COULD NOT RECREATE THE PROBLEM. WITHIN ONE WEEK IT HAPPENED AGAIN DURING ANOTHER RAIN SHOWER, THIS TIME I WAS DRIVING AND MY DAUGHTER WAS IN THE PASSENGER SEAT! THANKFULLY WE WERE DRIVING SLOW, IN TOWN, AND NO HARM CAME TO ANYONE. I TOOK IT BACK TO THE DEALERSHIP AND HAD THEM REPLACE THE MECHANICAL PART OF THE LOCKING MECHANISM THIS SEEMED TO SOLVE THE 'STAYING CLOSED' ISSUE. THE SECOND PERIOD OF TIME I WAS IN FL IN LATE AUGUST. I WAS THERE FOR THREE WEEKS AND THE ENTIRE TIME THE HUMIDITY WAS SUCH THAT EVERYTHING WAS SOAKING WET. ONCE AGAIN I HAD ISSUES WITH MY DOORS. THIS TIME IT WAS MORE ELECTRICAL THAN MECHANICAL. MY KEY FOB STOPPED ALLOWING ME TO LOCK/UNLOCK MY DOORS AND THE LOCKS SEEMED TO BE POSSESSED. I HAD TO PULL THE COVER OFF MY 'TOUCH' LOCK TO USE THE KEY TO LOCK AND UNLOCK THE DOORS. I ALSO EXPERIENCED MILE

THE GAS PEDAL RANDOMLY GETS STUCK...REPORTED THE ISSUE TO VW...NOT THEIR ISSUE BECAUSE THEY CAN'T SEEM TO DUPLICATE THE ISSUE!!! I HAVE ONLY HAD THE CAR FOR 2 MONTHS...YES IT'S A 2013...BUT IT WAS SUPPOSED TO BE CERTIFIED PRE-OWNED!!! THIS ISSUE OCCURRED TYPICALLY WHILE IN MOTION...IT WOULD JUST REV UP ON IT'S OWN, BUT THE LAST TIME IT HAPPENED WHILE IN PARK!

I LEARNED OF THE RECALL WHILE ONLINE (RECALL IS DATED 2/9/16), AND WE STILL HAVE NOT BEEN NOTIFIED BY VOLKSWAGEN OF THE RECALL. I CAME ACROSS THE INFORMATION ON MY OWN. I ASKED ABOUT THIS AT THE VW SERVICE DEPARTMENT, AND THE STAFF HAD NO ANSWERS. IS VW OBLIGATED TO GIVE US NOTICE OF THE RECALL AND TO OFFER A FIX IN AN EXPEDITED MANNER?

TAKATA RECALL.

"510" NAV SYSTEM BACK UP CAMERA IS USELESS. PUT CAR IN REVERSE, BACK OUT OF GARAGE -STILL NO CAMERA, IT TURNS ON WHEN ALREADY DOWN DRIVEWAY. THIS IS A COMMOM COMPLAINT (SEE INTERNET) THE COMPANY WILL DO NOTHING TO ADDRESS THIS EXPENSIVE BUT USELESS TOY AS THE NAV SYSTEM IS ALSO USELESS BECAUSE OF COMPLEXITY. CELL PHONE IS MY NAVIGATOR OF CHOICE. KNOWING NOW WHAT I KNOW I WOULD NOT HAVE BOUGHT THIS MODEL. THIS SYSTEM IS BASICALLY A USELESS ADD ON AND AN EMBARRASSMENT TO VW.

1. ATTEMPTED TO OPEN THE DRIVER'S SIDE DOOR ON THE VEHICLE AFTER A COLD NIGHT WITH BELOW-FREEZING TEMPERATURES. THE DOOR WOULD NOT OPEN, AND ATTEMPTING TO OPEN IT FROM THE INSIDE AFTER GAINING ACCESS TO THE VEHICLE THROUGH THE PASSENGER'S SIDE DOOR LEFT THE DOOR UNABLE TO LATCH SHUT. 2. THE FAILURE IS WITH THE LOCKING MECHANISM AND LATCH ON THE DOOR. THIS WAS THE FIRST TIME IT OCCURRED. 3. TOOK THE CAR TO THE DEALER WHERE THE DOOR LATCH WAS REPLACED IN TOTAL WITH A NEW PART AND THE WINDOW REGULATOR WAS ADJUSTED.

THE DEFROST IS ONLY WORKING ON THE DRIVERS SIDE OF THE WINDSHIELD AND IT ONLY BLOWS COLD AIR ON THE PASSENGER'S SIDE OF CAR. THE RIGHT SIDE OF THE WINDSHIELD FROSTS UP WHILE DRIVING IN COLD WEATHER.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE KEY FOB FAILED TO LOCK AND UNLOCK THE DRIVER SIDE DOOR IN COLD TEMPERATURES WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED WHEN ATTEMPTING TO ENTER OR EXIT THE VEHICLE THROUGHOUT OUT THE WINTER MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,618.

ON FEBRUARY 27TH, 2016 NIGHT, AFTER GETTING INTO THE CAR, I COULD NOT OPEN THE DOOR FROM INSIDE ON THE DRIVER'S SIDE. IF THERE WAS AN ACCIDENT OR FIRE IN THE CAR, I WOULD NOT BE ABLE TO GET OUT. I BOUGHT THE CAR IN 2013, AND IT IS ONLY 24,000 MILES NOW. THE COMPANY SHOULD INVESTIGATE THIS SAFETY ISSUE SERIOUSLY.

THE HEATER CORE IN MY CAR HAS BECOME CLOGGED AND IS NOW FAILING TO PRODUCE HEAT FOR INSIDE THE CAR AND IN TURN IS FAILING TO DEFROST THE WINDOWS WHEN THE TEMPERATURE DROPS AND IT IS RAINING. I HAVE READ MANY CASES FROM ONLINE FORUMS ABOUT THIS SAME PROBLEM. THE HEATER CORES IN THESE CARS SHOULD NOT BE FAILING ALREADY.

THE TURBOCHARGER BLEW UP WHILE I WAS DRIVING ON THE INTERSTATE. PRIOR TO THE TURBOCHARGER BLOWING UP, THERE WERE NO INDICATIONS FROM THE CAR'S PERFORMANCE OR INDICATOR LIGHTS THAT THERE WAS A PROBLEM. WHEN THE TURBO SEIZED UP THE PRE-GLOW INDICATOR LIGHT CAME ON SHORTLY FOLLOWED BY THE ENGINE MALFUNCTION INDICATOR LIGHT. I PULLED THE CAR OFF TO THE SHOULDER AND WAS TOWED TO THE DEALERSHIP. THE DEALERSHIP IMMEDIATELY ACCUSED ME OF NOT MAINTAINING THE VEHICLE AND ASKED ME IF I PURCHASED AN EXTENDED WARRANTY. THE DEALERSHIP DRAINED THE OIL FROM THE ENGINE AND SENT IT TO THEIR LAB AND HAD A VW REP COME OUT TO VALIDATE THEIR CLAIM THAT THE CAR WAS NOT MAINTAINED. AT NO POINT IN TIME DID THE DEALERSHIP TELL ME THAT VW HAD EXTENDED THE WARRANTY TO 10 YEARS OR 120K MILES. MY PASSAT HAS 75K MILES AND HAS BEEN MAINTAINED, INCLUDING THE MOST RECENT OIL CHANGE AT 63K MILES. THE DEALERSHIP TOLD ME THAT THE TURBOCHARGER WAS NOT COVERED BY THE WARRANTY BASED ON THEIR ASSESSMENT THAT THE VEHICLE WAS NOT MAINTAINED SO I HAD TO PAY FOR THE REPAIRS TO THE TUNE OF $2.3K. MY PERCEPTION FROM THE VERY BEGINNING OF MY RELATIONSHIP WITH THE VW DEALERSHIP WAS THEY WERE BUILDING A CASE. I CALLED VW OF AMERICA AND CONFIRMED THAT MY VEHICLE IS COVERED BY THE EXTENDED WARRANTY. I FILED A CLAIM WITH VW OF AMERICA TO RECOUP THE ENTIRE $2.3K CHARGED TO MY CREDIT CARD AND DISPUTED THE CHARGE WITH AMEX. THE BURDEN OF PROOF FOR DENYING THE EXTENDED WARRANTY COVERAGE FOR THE TURBOCHARGED IS ON VW. THIS IS KNOWN

NO HEAT COMING FROM THE PASSENGER SIDE OF THE CAR. THIS WAS FOUND OUT WHILE DRIVING TO WORK ON A VERY COLD DAY AND NOT HAVING THE DEFROST WORKING VERY WELL ON THE PASSENGER SIDE. TAKING IT TO THE DEALER CONFIRMED THAT THE HEATER CORE IS CLOGGED AND NEEDS TO BE REPLACED. THIS WAS A MONTH AGO. I FOUND OUT THAT THE PARTS WERE BACK ORDERED AND THAT I WAS #502 IN LINE FOR A REPLACEMENT.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.

THE HEATER CORE IN MY CAR HAS BECOME CLOGGED AND IS NOW FAILING TO PRODUCE HEAT FOR INSIDE THE CAR AND IN TURN IS FAILING TO DEFROST THE WINDOWS WHEN THEY BECOME FOGGED. I HAVE READ MANY CASES FROM ONLINE FORUMS ABOUT THIS SAME PROBLEM. I CONTACTED VW CUSTOMER CARE AND THEY ADVISED THEY CANNOT HELP WITH THE PROBLEM. MY CAR HAS 50,000 MILES ON IT AND THE HEATER CORES IN THESE CARS SHOULD NOT BE FAILING ALREADY. THE PROBLEM HAPPENS WHILE IN MOTION AND WHILE STATIONARY.

SOMETHING IS CAUSING THE HEATER CORE TO CLOG AND THAT REDUCES THE DEFROSTERS ABILITY TO WORK AND THEREFORE REDUCES VISIBILITY UNDER CERTAIN SCENARIOS. SUCH AS RAIN OR HIGH CABIN HUMIDITY. THE TSB TO REPLACE THE HEATER CORE DOES NOT SOLVE THE ROOT CAUSE SINCE THE HEATER CORE FAILS AGAIN AFTER SOME TIME.

HEATER CORE WAS DAMAGED BY DEFECTIVE COOLANT FROM FACTORY.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS), BUT THE VIN WAS EXCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

THE HEATER CORE PLUGS UP BECAUSE OF FLUX LEFT IN COOLING SYSTEM COMPONENTS. THE FRONT WINDOWS WON'T CLEAR BECAUSE OF NO HEAT FROM PLUGGED HEATER CORE CREATING UNSAFE DRIVING CONDITIONS. VW NOT COVERING ALL COST TO PROPERLY REPAIR THIS PROBLEM.

DRIVER SIDE DOOR SEALS ALLOWS WATER TO ENTER DOOR AND ONTO LATCH WHICH CAUSING THE LATCHING MECHANISM TO FREEZE SHUT. THE FREEZING OF THE DOOR INHIBITS THE DRIVER FROM BEING ABLE TO EXIT THE CAR IN AN EMERGENCY OF CAR TRAVELS FROM A WET ENVIRONMENT TO BELOW FREEZING ENVIRONMENT. THIS HAS HAPPENED TWO TIMES IN THE PAST 2 MONTHS WHERE TEMPERATURES WERE IN THE UPPER 30'S THEN FELL BELOW FREEZING. ONCE WHEN THE CAR WAS IN MOTION ALSO. WHEN THE CAR IS STATIONARY, ONE HAS TO ENTER THE CAR FROM THE PASSENGER SIDE, IF THE DOOR UNLOCKS AND OPENS, TO ENTER AND EXIT THE CAR. ON ONCE OCCASION, I WAS ABLE TO FORCE OPEN THE DOOR BY PULLING THE INSIDE HANDLE AND SHOVING UP AGAINST IT. IT IS KNOWN AND SHARED ON THE VW FORUMS THAT IF YOU PULL THE HANDLE TOO HARD, IT WILL STRETCH A CABLE WHICH MAY RENDER THE DOOR UNABLE TO SHUT OR NOT PROPERLY LATCH. VW IS AWARE OF THIS AS THEY HAVE A TECHNICAL SERVICE BULLETIN TSB #TT-57-14-01 FOR IT HOWEVER, THIS SHOULD BE A SAFETY ISSUE AS IT CAN STOP THE DRIVER FROM EXITING THE CAR IN AN EMERGENCY.

AFTER PARKING OVERNIGHT, DRIVER SIDE DOOR WOULD NOT OPEN USING EXTERIOR DOOR HANDLE. OPENING DOOR FROM INSIDE RELEASED LATCH, OPENING DOOR, BUT FRAYED A CABLE. FRAYED CABLE RESULTED IN DOOR LATCH STUCK OPEN, UNABLE TO LATCH DOOR CLOSED. VEHICLE WAS UNSAFE TO DRIVE, DOOR WOULD NOT CLOSE AND LATCH PROPERLY. THE PROBLEM IS WATER AND MOISTURE ENTERING THE LATCH AND FREEZING. I DISASSEMBLED THE INNER DOOR PANEL TO CLOSE LATCH AND DRIVE TO DEALER FOR REPAIR. VW HAS AN UPDATED PART TO SOLVE THE PROBLEM. A FAILED LATCH COULD CAUSE THE DOOR TO OPEN WHILE OPERATING A VEHICLE.

VW SOLD OVER 500,000 'CLEAN DIESELS' IN THE US COMMITTING FRAUD. I'M IN LIMBO WITH A VEHICLE I DON'T WANT AND CAN'T SELL. WHEN IS THE NHTSA AND EPA GOING TO REQUIRE VW TO BUY BACK THIS CAR THAT BROKE A NUMBER OF STATUTES?

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

"TAKATA RECALL" I HAVE HAD MY VOLKSWAGEN PASSAT SINCE MAY OF 2015, SINCE THEN MY JOURNEY AS A CUSTOMER HAS BEEN FRUSTRATING AND A VERY SCARY EXPERIENCED. ONCE I GOT THE CAR WITHIN A WEEK I TOOK IT TO MECHANICS TO GET THE USUAL DIAGNOSTICS DONE TO ENSURE THE SAFETY OF THE CAR. IT AUTOMATICALLY HAD THE TIRE WARNING LIGHT ON TILL DATE AFTER TIRE CHANGES, DIAGNOSTICS, AND TIMELY SERVICES. MY CAR'S STEERING CONTROL HAS BEEN A VERY BIG ISSUE, TURNING AND THE PERFORMANCE OF THE VEHICLE ENDED UP TO BE VERY UNSAFE AS IF I WILL LOSE CONTROL OF THE CAR ONE DAY. I HAVE GONE TO GET WHEEL ALIGNMENTS, TIRE CHANGES, ARM CONTROL CHANGES AND OTHER SEVERAL REMEDIES THAT ALWAYS TEND TO RESOLVE IN THE SAME ISSUE WITHIN WEEKS. I HAVE PUT $1000 WITHIN THE LAST 4 MONTHS AND I HAVE STILL A CAR THAT IS GOING TO FALL APART VERY SOON. I AM ALSO EXPERIENCING THE AIR BAG SIGNAL BEING OFF EVERY TIME I ENTER MY CAR AND I AM DRIVING. AS A YOUNG MOTHER AND STUDENT, I HAVE FOUND THIS CAR TO HAVE TOO MANY ISSUES AND EVERY UNRELIABLE. TO HAVE ENTERED MY VIN IN THE RECALL SYSTEM AND REALIZING THAT MY CAR HAS A ROTATING CLOCK ISSUE WITH NO REMEDY HAS HAD ME VERY WORRIED, AND I AM AFRAID TO DRIVE MY CHILDREN IN A VEHICLE THAT HAS NO SAFETY FEATURES THAT ARE DUE TO FAIL IN CASE OF AN EMERGENCY. I IN SOME UNSAFE WEATHER CONDITIONS PAY FOR MTA OR CAB SERVICES TO GET TO LOCATIONS SAFELY. TO HAVE A REMEDY THAT IS UNFOUND AS OF YET PUTS MY FAMILY AND MYSELF IN HARMS WAY.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

2013 PASSAT TDI DIESEL LOST POWER WHILE DRIVING IS DOWN A CITY STREET. ONCE I PULLED OFF THE ROAD ENGINE LIGHT AND SERVICE NOW LIGHT WERE ON. A CATASTROPHIC FAILURE OCCURRED IN THE HIGH PRESSURE FUEL PUMP . THUS OCCURRED IN EULESS TEXAS. VW WILL NOT COVER MY INDECENT UNDER A WARRANTY EXTENSION. THEY WILL COVER 2012 MODELS MY CAR WAS MANUFACTURED BEFORE JULY 2012 BUT HAS A 2013 LISTING. AS OF 12/17 NO REPAIR SCHEDULED DUE TO $6,000 COST.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT ALSO NOTICED THAT THE STEERING WHEEL AND THE HORN FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN COIL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000.

EXTERIOR LIGHTENING: NO LOW BEAM TO FRONT PASSENGER SIDE HEADLIGHT. BULB IS LOOSE AND HAS LOST ELECTRICAL CONTACT. I HAD THIS ISSUE CHECKED AT AN VW DEALERSHIP IN MILWAUKEE,WI MONTHS AGO AND WAS INFORMED THAT THIS WAS THE PROBLEM. (THIS ISSUE IS UNDER RECALL). UNFORTUNATELY, I WAS TOLD THAT IT DOES NOT APPLY FOR MY SERIES VEHICLE. WHAT IS THE PROCESS TO GET MY VEHICLE COVERED FOR REPLACEMENT?

IN OCTOBER 2015 THE PASSENGER FRONT DOOR LOCK BEGAN TO INTERMITTENTLY FAIL TO ENGAGE AND DISENGAGE. ATTEMPTS TO SWITCH THE LOCK FROM THE DOOR PANEL SWITCH AND THE KEY WERE BOTH INEFFECTIVE. THE LOCK CONTROL FOR THE VEHICLE IS 100% ELECTRONICALLY CONTROLLED, SUCH THAT THERE IS NO MEANS FOR MANUAL OVERRIDE ON THE PASSENGER SIDE. THE VEHICLE WAS TAKEN TO THE DEALER ON NOV 6, 2015 AND THE LOCK WAS REPAIRED UNDER WARRANTY. 1 WEEK AFTER THE PASSENGER SIDE LOCK WAS REPAIRED, THE DRIVER SIDE LOCK BEGAN TO FAIL INTERMITTENTLY. THE VEHICLE WAS BROKEN INTO ON THE NIGHT OF NOV 19 AT MY RESIDENCE, AS THE DRIVER'S SIDE DOOR LOCK HAD NOT ENGAGED AND THE VEHICLE WAS LEFT UNPROTECTED FROM THIEVES. FAILURE OF THE LOCK FUNCTION PRESENTS A SAFETY HAZARD WHILE ON THE ROAD AND LEAVES THE VEHICLE UNSECURED FROM THIEVES. INABILITY TO MANUALLY FORCE THE LOCK TO LATCH MEANS THE VEHICLE/PASSENGERS ARE VULNERABLE UNTIL THE CAR CAN BE RETURNED TO THE DEALER FOR REPAIR. I BELIEVE THIS IS A DESIGN FLAW AS THIS HAS OCCURRED IN TWO LOCATIONS ON MY VEHICLE WITHIN THE SPAN OF A MONTH AND ONLINE FORUMS REPORT SIMILAR ISSUES WITH THE SAME MAKE/MODEL VEHICLE.

THE REAR BREAK CALIPER EXPLODED WITH ONLY 52,000 MILES WHILE DRIVING ON THE ROAD WITH TWO SMALL KIDS IN THE BACK SEAT. THE BRAKES BECAME UNUSABLE, AS THE FLUID WAS SPILLING OUT AND WE COASTED TO A STOP.

THE CLOCK SPRING FAILED AND AIR BAG LIGHT WAS ON IN MY 2013 PASSAT. I TOOK IT TO DEALERSHIP AND BECAUSE VOLKSWAGEN HAD JUST ACKNOWLEDGED A RECALL I HAD TO PAY FOR THE REPAIR AND THEY SAID I WOULD BE REIMBURSED. NOW VOLKSWAGEN IS SAYING MY VIN IS NOT IN THE RECALL. HOW CAN THEY RECALL AND PAY FOR VEHICLES THAT HAVEN'T EVEN HAD THE PROBLEM BUT REFUSE TO COVER MINE?

BATTERY CABLES ARE REVERSED SO THE RED POSITIVE AND BLACK NEGATIVE CABLES ARE NOT ACCURATE. BATTERY HOOKED UP WRONG AND SPARKED, SMOKED, HORN BLASTS. NOW NO AC DOESNT WORK AND BATTERY LIGHT STAYS LIGHT. HAPPENED WHEN BATTERY WAS CHANGED

I HAVE TAKEN THIS VEHICLE INTO THE DEALERSHIP 3 TIMES SINCE ORIGINAL PURCHASE FOR CONCERNS WITH THE SUSPENSION. AT NORMAL OPERATING SPEEDS, THE CAR WILL PULL TO THE RIGHT VERY QUICKLY ON A STRAIGHT ROAD. AT 65+ MPH, ANY ROAD CHANGES FORCE THE CAR TO JUMP LANES. IT FEELS LIKE DRIVING A BOAT IN ROUGH WATER. I WAS TOLD EACH TIME THAT EVERYTHING IS IN SPEC. THE CAR WILL LURCH OFF THE SHOULDER DURING TURNS THAT HAVE ANY MINOR ROUGH PATCHES AT ALL. THIS HAS GOTTEN TO THE POINT NOW WHERE WE CANNOT OPERATE THE CAR SAFELY.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE CONTACT HEARD ABNORMAL NOISE CAUSING THE AIR BAG WARNING LIGHT TO ILLUMINATE CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED.THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,660.

MY AIRBAG LIGHT ON MY CAR CAME ON AND NONE OF THE CONTROLS ON MY STEERING WHEEL WORK INCLUDING THE HORN. I LOOKED ON THE VW WEBSITE AND SAW THAT THERE WAS A RECALL. I CALLED THE DEALERSHIP AND THEY SAID THERE WAS NO REPAIR. THIS IS CONCERNING BECAUSE I DRIVE A LOT OF INTERSTATE MILES EACH WEEK. SATURDAY I RECEIVED A LETTER FROM VOLKSWAGEN ABOUT THE AIRBAG RECALL AND IT SAYS TO CONTACT THE DEALERSHIP IMMEDIATELY FOR REPAIR DUE TO SAFETY ISSUE BUT WHEN I CALLED THE DEALERSHIP, THEY HAD NO PART TO REPAIR IT. I AM DRIVING WITHOUT A WORKING AIRBAG AND AM VERY CONCERNED!

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 45 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEATER AND FLUID TANK WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000. UPDATED 02/12/16*LJ, UPDATED 3/27/18

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY NAME IS [XXX]. MY WIFE AND SON WAS INVOLVED IN A HEAD-ON COLLISION BACK LAST YEAR ON MAY 02, 2014. WIFE WAS SITTING STILL AT A LIGHT WAITING FOR LIGHT TO TURN GREEN IN ORDER TO TURN LEFT WHEN A CAR HEADING FROM OPPOSITE DIRECTION RAN A RED LIGHT SLAMMED INTO ANOTHER VEHICLE AND THEN SLAMMED HEAD ON INTO MY WIFE'S CAR WHICH WAS SITTING STILL AT APPROXIMATELY 55 MPH AND THEN AIR BAGS IN THE CAR DID NOT DEPLOY. DUE TO THE IMPACT, WIFE'S HEAD WAS SLAMMED INTO STEERING WHEEL GIVING HER A CONCUSSION AND BLACKING OUT AND GETTING HURT BADLY AND MY SON WAS SITTING IN PASSENGER SEAT AND JARRED AROUND PRETTY GOOD. I AM VERY UPSET AS HOW THE AIRBAGS SHOULD HAVE DEPLOYED AND THEY DID NOT. IT IS MY FIRM BELIEF THERE IS A MANUFACTURER DEFECT IN THE AIRBAGS ON THIS CAR AND POSSIBLY MANY MORE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 4/5/18*JB *TR

VEHICLE SCHEDULE FOR 40000 MILE SERVICE. ENGINE WARNING LIGHT CAME ON CODE P2196. VOLKSWAGEN DID A COMPUTER UPDATE IN JANUARY 2015 FOR 30000 MILE SERVICE, 23N5 ECM SOFTWARE RECALL. OXYGEN SENSOR (FRONT) REPLACED WAS REPLACED BY VW WHEN I COMPLAINED IT SHOULD NOT HAVE FAILED. THE EMISSION SYSTEM IS IN QUESTION SINCE THE OXYGEN SENSOR IS RUNNING RICH. THIS YEAR MODEL SHOULD BE ADDED TO RECALL FOR POLLUTION SYSTEM NOT FUNCTION CORRECTLY. THIS MODEL IS DIESEL. TDI

ON OR ABOUT SEPTEMBER 1,2015 I WAS DRIVING MY PASSAT AND THE CHECK ENGINE LIGHT CAME ON. I FINALLY MANAGED TO GET AN APPOINTMENT AT THE DEALERSHIP TO HAVE IT DIAGNOSED ON THE 5TH OF SEPT. THEY SAID IT IS A P202B ADBLUE HEATER AND REPAIRS WOULD BE AROUND $1500. WHY IS THIS HEATER SYSTEM GOING BAD AFTER ONLY 2 AND A HALF YEARS? IT SEEMS LIKE A LOT OF PEOPLE ARE HAVING THIS HAPPEN TO THEIR PASSATS AND THE REPAIR IS WAY OUT OF LINE FOR THIS NEW OF A CAR. WE BOUGHT THIS CAR NEW BECAUSE WE HEARD THAT IT WOULD LAST A GOOD 300,000 MILES. I WANT VOLKSWAGON TO RECALL THIS FAULTY PART AND TAKE CARE OF THIS ISSUE.

THE STEERING WHEEL HAD A CLICKING NOISE FOR A FEW DAYS. WHEN MAKING A TIGHT TURN I HEARD A POP FOLLOWED BY THE AIR BAG INDICATOR LIGHT COMING ON. AFTER TAKING IT TO THE DEALER FOR INSPECTION AND REPAIR THE CLOCK SPRING HAD TO BE REPLACED.

THE BOLTS WHICH ATTACHED THE FRONT SUSPENSION STRUTS TO THE VEHICLE RATTLE DUE TO FAILURE OF THE BOLT. THIS FAILURE EFFECTS THE HANDELING OF THE VEHICLE AT HIGH SPEEDS AND DURING CORNERING.

VEHICLE HAD A CHECK ENGINE LIGHT. TOOK TO DEALER AND THEY QUOTED REPLACING THE ADBLUE DIESEL EXHAUST FLUID RESEVOIR. THIS IS PART OF THE EMISSION CONTROLS SYSTEM.

I WAS MAKING A TURN INTO MY DRIVE WAY, WHEN I HEARD A CRACKING NOISE. AT THAT POINT MY HEADS UP DISPLAY SHOWED 'AIRBAG ERROR' AND MY AIRBAG LED LIT UP ON THE INSTRUMENT PANEL. THE HORN AND OTHER CONTROLS ON MY STEERING WHEEL ARE NO LONGER FUNCTIONING. WE TOOK MY CAR TO THE DEALER AND THEY WERE ABLE TO VERIFY THAT IT IS IN FACT THE CLOCK SPRING, BUT ARE NOT SURE IF IT WILL BE COVERED AS PART OF A RECALL YET.

VEHICLE WAS TAKEN TO THE DEALER DUE TO UNABLE TO FILL UP WITH DIESEL. PUMP NOZZLE ACTS AS IF THE TANK IS FULL, USING VW ADAPTER OR "ANGLE" THE NOZZLE RESULTS IN DIESEL SPRAYING OUT AT THE PERSON OPERATING THE FUEL PUMP. VW DEALER FOUND DIRT OBSTRUCTING THE DIESEL VENT TUBE OFF THE FILLER NECK, WHILE ALL THE FACTORY FENDER LINING IN PLACE. EXTENDED WARRANTEE CONTRACT DECLINED CLAIM, SINCE IT IS NOT A DEFECTIVE TUBE, BUT RATHER DEFECTIVE DESIGN. VENT IS NOT PART OF THE "FEDERAL EMISSION" AND VW WANTS $1700 FOR NEW GAS TANK AND $700 FOR LABOR. FIRST OCCURRENCE OF THIS PROBLEM WAS AT 40K MILES, AT THAT TIME DEALER "COULD NOT REPLICATE THE ISSUE".

CONTINENTAL TIRE TYPE 235/45/R18. I HAD A SIDE WALL BLOWOUT ON I-95 WHILE DRIVING AT A SPEED OF 65MPH. THE TIRES CAME ON A 2013 VW PASSAT TDI SEL. THE DEALER IN HYANNIS, MA WHERE I PURCHASED THE VEHICLE SAID THAT IT MUST HAVE BEEN SOMETHING THAT I DID. THE TIRES HAD 16,500 MILES IN THEM WITH A TREAD WEAR OF 2/32 (ALMOST BRAND NEW). THE DEALER ALSO SAID THAT THEY WERE NOT RESPONSIBLE FOR THE TIRES THAT COME ON THEIR VEHICLES. THIS WEBSITE HAS NUMEROUS POSTS HAVING TO DO WITH CONTINENTAL TIRE SIDE WALL BLOWOUTS. I BELIEVE THIS TO BE A POTENTIALLY SERIOUS ISSUE.

CONTINENTAL TIRE TYPE 235/45/R18. I HAD A SIDE WALL BLOWOUT ON I-95 WHILE DRIVING AT A SPEED OF 65MPH. THE TIRES CAME ON A 2013 VW PASSAT TDI SEL. THE DEALER IN HYANNIS, MA WHERE I PURCHASED THE VEHICLE SAID THAT IT MUST HAVE BEEN SOMETHING THAT I DID. THE TIRES HAD 16,500 MILES IN THEM WITH A TREAD WEAR OF 2/32 (ALMOST BRAND NEW). THE DEALER ALSO SAID THAT THEY WERE NOT RESPONSIBLE FOR THE TIRES THAT COME ON THEIR VEHICLES. THIS WEBSITE HAS NUMEROUS POSTS HAVING TO DO WITH CONTINENTAL TIRE SIDE WALL BLOWOUTS. I BELIEVE THIS TO BE A POTENTIALLY SERIOUS ISSUE.

I WAS DRIVING HOME WITH MY THREE KIDS FROM UTAH TO OREGON ON I-84. WHILE PASSING THROUGH BOISE, ID THERE WAS SUDDENLY A LOUD EXPLOSION SOUNDING LIKE A BOMB OR GUNSHOT. I LOOKED BACK TO MAKE SURE MY KIDS WERE OKAY AND THEY HAD A LOOK OF TERROR ON THEIR FACES AND ASKED WHAT THAT NOISE WAS. I WASN'T SURE WHAT HAD HAPPENED AND THEN SMALL GLASS SHARDS STARTED RAINING DOWN ON ME THROUGH THE VENTS IN THE SHADE SHIELD OF THE SUNROOF. I THOUGHT THAT SOMETHING MUST HAVE LANDED ON THE CAR EVEN THOUGH I HADN'T PASSED THROUGH ANY OVERPASSES AND QUICKLY PULLED OVER TO INSPECT THE SUNROOF AS I KNEW IT HAD BROKEN BUT COULDN'T QUITE SEE WHAT HAD HAPPENED SINCE I HAD THE SHADE SHIELD CLOSED. WHEN I GOT OUT TO EXAMINE THE SUNROOF, IT HAD SPONTANEOUSLY EXPLODED OUTWARDS, NOT IMPLODED INWARDS. THE GLASS WAS SHATTERED BUT WAS STILL MOSTLY INTACT, MOST LIKELY FROM THE TINTING, BUT IT WAS CLEARLY PUSHED OUTWARDS AND NOT INWARDS. I HAD ALL THE WINDOWS AND SUNROOF CLOSED AT THAT TIME. IT WAS ABOUT 95 DEGREES OUTSIDE AND I HAD THE AIR CONDITIONING ON IN THE CAR. WE WERE LISTENING TO A AUDIO BOOK AND NOT TO ANY BASS THUMPING MUSIC. WHEN I CALLED THE DEALERSHIP, THE MAN SAID HE HAD NEVER HEARD OF THAT HAPPENING BEFORE AND THAT IT WAS IMPOSSIBLE FOR A CAR TO DO SO. WELL, IT IS POSSIBLE AND IT DID HAPPEN AND I'M GLAD THAT I HAD ENOUGH PRESENCE OF MIND TO REMAIN CALM AND NOT SWERVE INTO OTHER TRAFFIC ON THE BUSY INTERSTATE WHEN IT DID HAPPEN.