Page 12 of 15 · complaints 551–600 of 749

2013 Volkswagen Passat complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Air Bags
Filed Jul 28, 2016MN

2013 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO PARTS NOT AVAILABLE TO REPAIR DRIVER AIRBAG INFLATOR RECALL. *SMD THE VEHICLE WAS A LEASE. THE CONSUMER TURNED THE VEHICLE IN, BEFORE THE LEASE ENDED DUE TO AIR BAG RECALL. *JB

Unknown or Other
Filed Jul 25, 201639,000 milesAZ

THE A/C DOES NOT WORK DURING THE FIRST FIVE MINUTES IN THE MORNING. AFTER THAT WORKS CORRECTLY DURING THE DAY.

Fuel/Propulsion System
Filed Jul 24, 201624,500 milesCA

ON MY 2013 VW PASSAT TDI, THE GLOW PLUG LIGHT STARTED TO FLASH WHEN DRIVING CAR ON 40MPH ROAD, THE VEHICLE LOST POWER (WENT INTO LIMP MODE), BUT WAS ABLE TO GET THE VEHICLE HOME. FAULT CODES PULLED WERE P0087(FUEL RAIL / SYSTEM PRESSURE LOW). LATER DIAGNOSED AS A FAILED HIGH PRESSURE FUEL PUMP. AFTER SOME QUICK RESEARCH, I FOUND THIS WAS A COMMON PROBLEM AMONG VW COMMON RAIL TDI ENGINES. (THIS WILL BE A $5000 - $7000 DEALER REPAIR)

Air Bags
Filed Jul 21, 2016NJ

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jul 20, 2016IN

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V078000 (AIR BAGS) AND 15V483000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Jul 15, 2016VT

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Jul 13, 2016TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V171000 (ELECTRICAL SYSTEM) AND 16V078000 (AIR BAGS) AND STATED THAT THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Unknown or Other
Filed Jul 13, 201649,700 milesME

I RECEIVED A RECALL LETTER WARNING OF SERIOUS INJURY OF DEATH IN APRIL 2016 AND NO ACTION HAS BEEN TAKEN 3 MONTHS LATER.

Air Bags
Filed Jul 8, 2016FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Jul 8, 2016CA

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Unknown or Other
Filed Jul 8, 2016FL

DIESEL EXHAUST FLUID SYSTEM FAILED CAUSING NO START SITUATION. CARS LESS THAN THREE YEARS OLD AND IS ALREADY BEING RECALLED FOR EMISSIONS CHEATING. DON'T HAVE THE 1100$ TO SPEND ON A CAR THAT IS BEING BOUGHT BACK IN A COUPLE MONTHS. STUCK AT THE HOUSE LUCKLY OR A TOW WOULD HAVE BEEN NEEDED. ALSO THE DEALER MOST OFTEN CAN USE A VAG-COM SCANNER TO RESET THIS AND THE CAR WILL WORK, BUT THERE JUST TELLING PEOPLE THEY "NEED" THE HEATER AND SOMETIMES I'VE HEARD THE WHOLE TANK WHICH OF COURSE IS A LIE. THE HEATER ISN'T WHAT GOES BAD IT'S A THERMISTOR TYPE SENSOR THAT TELLS THE CAR THE TEMP OF THE FLUID. WHEN THIS FAILS IT GIVES THE COMPUTER BAD INFO AND RESULTS IN A SHUTDOWN OF THE SYSTEM. WHICH CAN BE RESET, AND OFTEN WORKS. I CAN'T AFFORD A VAG-COM SOFTWARE SETUP AT 800$ EITHER SO WE ARE STUCK AND VERY UPSET! VW SLAPPED US IN THE FACE TWICE NOW WITH FAULTY EMMISION COMPONENTS.

Air Bags
Filed Jul 6, 2016FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Engine
Filed Jul 6, 201654,000 milesWV

ADBLUE HEATER FAILURE. CODE P202B

Fuel/Propulsion System
Filed Jul 5, 201648,500 milesTX

I BOUGHT THIS CAR NEW FROM MY LOCAL VW DEALER. AT APPROXIMATELY 48,300 MILES - ADBLUE SYSTEM THROWS A CODE. CODE P205C MEANING THE AD BLUE HEATER IS NON FUNCTIONAL. THIS PART IS CONNECTED WITH THE EMISSIONS SINCE IT IS SUPPOSE TO REDUCE THE NOX EMITTED. I FEEL THIS IS CONNECTED WITH THE EMISSION SYSTEM AND SHOULD FALL UNDER THE EMISSION WARRANTY.

Air Bags
Filed Jul 1, 2016FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/20/16*LJ UPDATED 10/18/16.*JB

Air Bags
Filed Jun 30, 2016RI

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Exterior Lighting
Filed Jun 29, 201647,000 milesFL

MY VEHICLE IS EXPERIENCING THE SAME ISSUE AS DETAILED IN NHTSA CAMPAIGN NUMBER: 14V125000. THE ISSUE APPEARED THE DAY AFTER RECIEVING SERVICE AT THE DEALERSHIP (HOOD WAS OPENED AND CLOSED). THE DEALER STATES THE RECALL DOES NOT APPLY TO MY VEHICLE, BUT THE HEADLIGHTS INSTALLED IN MY VEHICLE ARE OF THE TYPE INDICATED IN THE TSB AS BEING DEFECTIVE. AS OF NOW, I HAVE BEEN UNABLE TO LOCATE A REPLACEMENT PART AND HAVE ONLY ONE FUNCTIONING HEADLIGHT. (I'M ASSUMING BECAUSE NO ONE WILL SELL IT SINCE IT'S KNOWN TO BE DEFECTIVE). PLEASE SEE THE ATTACHED PHOTO OF THE HEADLIGHT INSTALLED IN MY VEHICLE (GENERATION "20S"). ALSO ATTACHED IS THE TSB THAT SHOWS ANY UNIT LESS THAN GENERATION "24S" NEEDS REPLACED (SEE PAGE 13 AS NUMBERED IN THE FOOTER).

Air Bags
Filed Jun 29, 2016MD

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Jun 22, 2016CA

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 16V078000 (AIR BAGS) WAS RECEIVED IN APRIL OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/06/16*LJ UPDATED 09/08/16.*JB

Air Bags
Filed Jun 21, 2016CA

TAKATA RECALL TO WHOM IT MAY CONCERN, ON APRIL 2016, I RECEIVED A SAFETY RECALL LETTER FROM VOLKSWAGEN REGARDING THE SAFETY RECALL 69M9-TAKATA SDI DRIVER FRONTAL AIRBAG. I CALLED MY LOCAL VOLKSWAGEN DEALER AND THEY SAID THEY STILL DO NOT HAVE THE PARTS. ON MAY 6, 2016, I CALLED YOUR CUSTOMER CARE TO EXPRESS MY CONCERN REGARDING THIS ISSUE. TODAY IS JUNE 20, 2016 AND STILL DO NOT HAVE A LETTER FROM VOLKSWAGEN TO FIX MY RECALL. I AM VERY CONCERN, SCARED AND STRESSED ABOUT THIS SAFETY RECALL. AS IT WAS MENTIONED IN THE LETTER, 'TAKATA HAS REPORTED THAT THE DRIVER FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. IN THE EVENT OF AN INFLATOR RUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIRBAG CUSHION MATERIAL, WHICH MAY RESULT IN SERIOUS INJURY OR DEATH TO VEHICLE OCCUPANTS.' I HAVE ALSO READ AN EVENT WHERE A FATALITY ACCIDENT OF A YOUNG LADY FROM THIS TAKATA AIRBAG. I AM SCARED FOR MYSELF AND MY CHILDREN WHEN I DRIVE THIS VEHICLE. I AM A SINGLE MOTHER WHO PURCHASE THIS VOLKSWAGEN KNOWING AND TRUSTING THE NAME OF THE QUALITY OF THIS VEHICLE, BUT NOW I WORRY. I DRIVE THIS VEHICLE EVERY DAY. I ONLY ASK IS TO FIX THIS RECALL AS SOON AS POSSIBLE. IF THE PARTS IS TRULY NOT READY, AT LEAST PROVIDE US A RENTAL CAR WHILE WAITING FOR IT TO BE FIXED.

Air Bags
Filed Jun 16, 2016WA

STEERING WHEEL TOO TIGHT ESPECIALLY WHEN TURNING RIGHT OR LEFT. UNSAFE FEELING. AIR BAG LIGHT ON.

Air Bags
Filed Jun 15, 2016CA

AS A LESSOR OR 2013 VOLKSWAGON PASSAT SE, I AM VERY DISAPPOINTED WITH YOUR COMPANY FOR NOT INFORMING ME ABOUT AN IMPORTANT RECALL INFORMATION, IMPACTING MY SAFETY. I SEE THAT THIS RECALL WAS ISSUED IN FEB, 2016, BUT I HAVE'NT RECEIVED ANY NOTICE UNTIL NOW. PLEASE ISSUE ME A CREDIT FOR THIS BIG MISTAKE ON YOUR COMPANY'S PART. PLEASE WAIVE ALL MY CLOSING COST AND END OF LEASE FEES.

Air Bags
Filed Jun 15, 2016ME

2013 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO NO COMMUNICATION FROM CUSTOMER SERVICE REGARDING EMISSIONS ISSUES OR AIRBAG RECALL REPAIRS. CONSUMER STATES WANTS TO BE CONSIDERED FOR BUY-BACK PROGRAM. *SMD THE CONSUMER STATED TWO WEEKS AGO, THE NITROGEN EMISSIONS SENSOR CAME ON DUE TO THE ONGOING ISSUE WITH THE EMISSIONS SYSTEM. *JB

Air Bags
Filed Jun 15, 2016FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Exterior Lighting
Filed Jun 15, 201620,000 milesVA

NHTSA 14V125000 / VW RECALL 94G8/7V - HEADLAMP HOLDER FAILURE(S) I HAVE HAD THE CAR EXPERIENCE THE "APPARENT" HEADLAMP FAILURE & REPLACED THE HEADLAMPS (LOW BEAM - DRIVER AND PASSENGER SIDE) ONLY TO HAVE THE LAMPS FAIL AGAIN. THE HEADLAMPS DO NOT USE A TRADITIONAL SOCKET & WIRE COMBINATION, BUT RATHER THE BULB IS INSERTED IN A BULB HOLDER & THEN SCREWED INTO A SOCKET WITH A RUBBER COVER PLACED BEHIND TO PREVENT WATER DAMAGE. THE SECOND TIME THIS OCCURRED AT NIGHT. AS I PULLED THE RUBBER COVER OFF, THE LIGHT CAME BACK ON (LIKE A SHORTED WIRE). I REPLACED THE BULB & TWISTED INTO PLACE & THE CAR WORKED NORMALLY FOR A MONTH. SINCE THEN, MULTIPLE LAMP RESETS HAVE BEEN REQUIRED (BOTH DRIVERS & PASSENGER SIDE). THE "FIXES" HAVE GONE FROM WEEKS TO ONLY DAYS IN DURATION & REQUIRE ME TO STOP & RESET THE LAMPS AT ALL HOURS OF THE DAY & NIGHT TO AVOID VISION & POTENTIAL LEGAL PROBLEMS FOR "FAULTY EQUIPMENT." IN THE LAST DAY, DESPITE PLACING NEW DIELECTRIC GREASE ON THE DRIVER'S SIDE SOCKET, EVERY TIME I GET IN THE CAR I'M REQUIRED TO RESET THE BULB & SOCKET. THIS IS BOTH ANNOYING & DANGEROUS (THE SIDE OF THE HIGHWAY AT 4AM). LUCKILY, I'VE GOTTEN SO GOOD AT THIS I CAN DO IT IN THE DARK. I CALLED VW CUSTOMER CARE & WAS INFORMED THAT MY VIN WASN'T IN THE RECALL RANGE, BUT THAT THEY WOULD LOOK AT IT & DETERMINE IF THEY COULD ASSIST. THIS "OUT OF VIN RANGE" SITUATION MAY BE MORE COMMON THAN IS THOUGHT AS A QUICK GOOGLE TURNED UP A STARTLING SIMILAR NHTSA COMPLAINT: HTTP://WWW.CARPROBLEMZOO.CO

Air Bags
Filed Jun 13, 2016NJ

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed Jun 8, 201621,000 milesCA

MILEAGE OF THE VEHICLE DECREASED TO ALMOST 8-10 MILES PER GALLON, AFTER THE FIX THAT THEY INSTALLED FOR A RECALL. PREVIOUSLY I USED TO GET 37-39 MILES PER GALLON ON MY PASSAT DEISEL BUT AFTER THIS FIX I AM HARDLY GETTING 30 MILES PER GALLON. THE WHOLE OF ME BUYING THE DIESEL IS TO SAVE GAS. BUT AFTER HEARING ABOUT THE SCANDAL, I TOTALLY LOST FAITH ON VW AND WITH THE FIX, I AM NOT GETTING THE MILEAGE THAT THEY PROMISED ON THE STICKER PRICE.

Air Bags
Filed Jun 7, 2016CA

TAKATA RECALL WE RECEIVED THE TAKATA RECALL LETTER INFORMING US OF POTENTIAL HARM FROM DEFECTIVE AIRBAGS. WE CALLED THE DEALER WHERE WE GOT THE CAR, THEY WERE NOT SYMPATHETIC, THEIR RESPONSE WAS "WE DONT KNOW, YOU'LL HAVE TO CALL SOMEWHERE ELSE. WE WERE TOLD THEY DO NOT HAVE PARTS, SO THEY CANNOT REPAIR, THERE IS NO RECOURSE YET AND NO LOANERS WILL BE PROVIDED. WE CALLED VW CORP, AND WAS ADVISED THAT IN THEIR OPINION, THE VEHICLE IS NOT SAFE TO OPERATE, AND THAT THEY THEMSELVES WOULD NOT PUT THEIR FAMILY IN THE CAR AND DRIVE UNDER THESE CONDITIONS. THEY ALSO ADVISED NO RECOURSE AND NO LOANER. WE CALLED VW CREDIT, THEY SAID WE WOULD TURN OUR LEASE IN EARLY, BUT WOULD HAVE TO PAY EARLY TERMINATION FEES AND POSSIBLE BALANCE AT AUCTION. WE DO NOT FEEL SAFE DRIVING THIS CAR. WE SHOULDN'T HAVE TO PAY OUT OF POCKET FOR A RENTAL FOR A DEFECT THAT WAS NOT OUR FAULT. WE WOULD LIKE TO EITHER TURN IN THE VEHICLE WITH NO FEES OR EARLY TERMINATIONS, OR BE PROVIDED A LOANER OR CAR RENTAL UNTIL THE VEHICLE CAN BE FIXED.

Air Bags
Filed Jun 6, 2016CT

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jun 2, 2016FL

TAKATA RECALL - I JUST CALLED VW CORP OFFICE AND THEY SAID THEY ARE NOT PROVIDING TEMPORARY TRANSPORTATION UNTIL THE PART IS IN. THEY STATED "NHTSA ADVISED THEM THAT THERE WAS NO DANGER DRIVING THE VEHICLE UNTIL THE PART COMES IN WHICH IS WHY VW IS NOT PROVIDING A LOANER VEHICLE." PLEASE MAKE IT MANDATORY THAT THESE DEALERS PROVIDE A LOANER VEHICLE. IT IS THE RIGHT THING TO DO. I OWNED A FORD WHICH HAD A RECALL FOR A SPEED SWITCH. FORD NEVER GOT THE PART IN SO THEY UNPLUGGED IT. WHEN I WENT TO HAVE MY VEHICLE SERVICED AT A LOCAL GARAGE. THEY PLUGGED THE PIECE BACK IN. LATER THAN MONTH THE SWITCH CAUSED THE VEHICLE TO BURN DOWN. THE VEHICLE NORMALLY WAS PARKED IN THE GARAGE UNDERNEATH MY DAUGHTERS BEDROOM BUT THE VEHICLE WAS IN AN ACCIDENT AND WAS BEING REPAIRED AT THE BODY SHOP. THE NIGHT BEFORE PICKING IT UP IT HAD BURNT DOWN THERE AT THE BODY SHOP. SEVERAL PEOPLE DIED OVER THAT FORD RECALL BECAUSE FORD NEVER FIXED THE ISSUE. WE ARE NOT PROTECTING THE CONSUMER ON THIS TAKATA RECALL IF WE ARE NOT MANDATING REPLACEMENT VEH WHILE WAITING FOR THE PART. AGAIN VW STATED NHSTA TOLD THEM THE VEHICLE WAS OKAY TO DRIVE. AT THE VERY LEAST THE AIRBAG SHOULD BE REMOVED SO THAT IT DOES NOT EXPLODE METAL OBJECTS INTO SOMEONE'S FACE THUS KILLING THEM. PLS MANDATE EITHER A LOANER VEHICLE OR REMOVAL OF THE AIRBAG UNTIL THE AIRBAG CAN BE FIXED. REMOVAL OF THE AIRBAG SHOULD BE AN OPTION FOR THE CONSUMER. I HAVE AN ACURA & THEY ARE PROVIDING A RENTAL CAR UNTIL THE PART COMES IN. IT IS THE RIGHT

Steering
Filed Jun 1, 2016PA

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V613000 (STEERING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.

Air Bags
Filed May 27, 2016IL

TAKATA RECALL - I RECEIVED THIS RECALL STATING THAT MY AIR BAG, SHOULD I BE INVOLVED IN AN ACCIDENT, COULD EXPLODE SENDING METAL SHRAPNEL INTO MY FACE, AND THIS RECALL HAS NO REPAIR AVAILABLE YET. I CONTACTED VOLKSWAGEN ASKING FOR A RENTAL UNTIL THEY CAN REPAIR IT. THEY TOLD ME THAT SINCE NO VW OWNERS HAVE HAD ANY INJURIES THE RECALL IS VOLUNTARY. I FIND THIS COMPLETELY UNACCEPTABLE. I HAVE TO DRIVE THIS CAR EVERY DAY TO AND FROM WORK AND WITH MY CHILDREN IN THE VEHICLE. EACH TIME I GET BEHIND THE WHEEL I RUN THE POSSIBILITY OF SERIOUS INJURY OR DEATH OCCURRING IF I SHOULD HAVE A COLLISION.

Air Bags
Filed May 26, 2016GA

BOUGHT CAR FROM ATLANTA LUXURY MOTORS OF UNION CITY GEORGIA AND THEY SAY THEY CAN SELL CAR WITH RECALLS IF THERE IS NO FIX STATUS.THE AIR BAGS SOUND AS IF THEY WANT TO JUMP OUT.

Air Bags
Filed May 20, 2016CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed May 20, 201635,000 milesVA

TAKATA RECALL (NHTSA:16V078) RECEIVED LETTER DATED APRIL 2016 ON THE RECALL WHICH STATED MAY RESULT IN SERIOUS INJURY OR DEATH O VEHICLE OCCUPANT. GIVING THIS SERIOUS CONSEQUENCES I CONTACTED VW TO REQUEST FOR AVAILABLE OPTION, 1.REPAIR DATE-NOT ABLE TO PROVIDE AS NO PARTS AVAILABLE 2. RETURN THE CAR BACK (WITH PAST ISSUES) - DENIED BY VW AS THEY STATED NATIONAL HWY TRAFFIC SAFETY DID NOT RECOMMEND TO TAKE THE PERSON OUT OF THE CAR. 3.LOANER CAR - DENIED AS NO SUCH POLICY EXIST CURRENTLY WITH VW. GIVEN THE SERIOUS HAZARD WHICH THE REASON THE RECALL WAS DONE WHICH DEEM DANGEROUS TO THE PASSENGER HOW CAN THE CAR IS ALLOWED TO BE DRIVEN FURTHER MORE WITH FAMILY/KIDS ONBOARD. CAN NHTSA OR VW GUARANTEE THAT THEY WONT BE ANY ACCIDENT OR DEATH CAUSED BY THE AIRBAG TILL THE REPAIR IS DONE? SINCE WE GET THE LETTER ME AND MY WIFE ARE WORRIED AND GETTING PANIC UNNECESSARILY THINKING IN WHAT CONDITION WILL THE AIRBAG WILL BE OUT ,BURST AND INJURE US. PREVIOUS COMPLAINS FOR THE SAME CAR 1. 08/17/2013 - I). VIBRATING SOUND FROM DASH, II) POP SOUND FROM FRONT LEFT SIDE III) ABNORMAL SOUND FROM AIR-COND/VENT IV) CLICK SOUND WHEN DRIVING IN FREEWAY SOLUTION/REPAIR - FOR I) OVERHEAD CONSOLE WAS REPLACED AND FOR OTHERS THE FEEDBACK WAS "OPERATES AS DESIGNED". ALSO ADDITIONAL MULTICHECKS DONE. ALL THIS ARE DOCUMENTED AND ATTACHED. 2. 09/17/2013 - I) MILDDEW SMELL FROM A/C II) POP SOUND FROM FRONT LEFT SIDE III) RATTLE NOISE FROM DASH SOLUTION/REPAIR I) RUN AIR-COND CLEAN VENT CLEANING SOLUTION A

Air Bags
Filed May 19, 2016FL

TAKATA RECALL I FIND IT DEEPLY CONCERNING THAT VOLKSWAGEN WANTS ME TO DRIVE AROUND IN A LEASED VEHICLE THAT THEY FIND SO UNSAFE, THEY REFUSE TO EVEN SELL THIS VEHICLE. I RECEIVED A LETTER INFORMING ME THAT SHOULD I BE INVOLVED IN AN ACCIDENT, THE MOST IMPORTANT SAFETY ASPECT OF THE CAR COULD ESSENTIALLY ACT AS A BOMB, BLOWING SHRAPNEL IN MY FACE. WITH NO CURRENT REPAIR SOLUTION AVAILABLE, VOLKSWAGEN REFUSES TO PROVIDE ANY ALTERNATIVE PLANS TO MANAGE THIS SITUATION IN THE MEANTIME. MOST OTHER MANUFACTURERS HAVE BEEN PROACTIVE IN PREVENTING FURTHER INJURIES AND DEATHS TO THEIR CUSTOMERS BY PROVIDING ALTERNATE SOLUTIONS. LEFT WITH NO OTHER OPTIONS, I HAVE NO CHOICE BUT TO CONTINUE TO DRIVE MY VEHICLE AND PUT MY LIFE AT RISK DUE TO VOLKSWAGEN'S NEGLIGENCE.

Air Bags
Filed May 18, 2016LA

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed May 17, 2016OR

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/27/16*LJ UPDATED 08/01/16.*JB

Air Bags
Filed May 17, 201628,029 milesCA

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE FAILURE MILEAGE WAS 28,029.

Electrical System
Filed May 5, 201641,000 milesIL

CHECK ENGINE LIGHT CAME ON 2013 TDI PASSAT. CAR JUST OUT OF WARRANTY @ 41000MILES. TOOK TO DEALER. ADBLUE HEATER ELEMENT "BURNED UP." CAUSED DAMAGE TO ADBLUE CONTROL MODULE. COMMON PROBLEM WITH THIS CAR (ALL OVER WEB) . $1200 TO REPAIR. CALLED VW ADVOCATE. THEY COVERED ENTIRE COST OF REPAIR

Air Bags
Filed May 5, 2016TX

"TAKATA RECALL" VW NEEDS TO FIX MY TAKATA AIRBAGS, THEY SAID THERE IS NOT A FIX RIGHT NOW AND IT CAN LEAD TO SERIOUS INJURY. WHAT AM I SUPPOSED TO DO, WALK 150 MILES A DAY????

Air Bags
Filed May 3, 2016NC

"TAKATA RECALL" HELLO I JUST WANTED TO STATE THAT I LOVE MY CAR BUT I HAVE RECEIVED NOT ONE BUT TWICE A RECALL ON MY CAR. THE FIRST WAS ABOUT MY WINDSHIELD WIPERS BUT NOW THE DRIVER AIRBAG....? I FIRST LOOKED UP THE SEVERITY OF THE DEFECT TO FIND SERIOUS INJURIES AND EVEN DEATH HAS BEEN THE RESULT OF THE DEFECTED PART NOT PROPERLY WORKING... THIS IS VERY ALARMING BECAUSE ANYTHING CAN HAPPEN WITH MOTORISTS ON THE ROAD AND IT DOESN'T HAVE TO BE YOUR FAULT. SO I CALLED THE LOCAL VOLKSWAGEN DEALERSHIP TO INQUIRE ABOUT WHAT AM I TO DO HAVING THIS BY LAW UNSAFE VEHICLE NOTE MY ONLY VEHICLE IN WHICH I'M STILL PAYING FOR AND ONLY HAD A LITTLE OVER A YEAR WITH. I DRIVE MY CAR EVERYDAY AND AM AT RISK EVERYDAY WITH A WIFE AND CHILD WHO ALSO RIDE WITH ME AND MY WIFE DRIVES FROM TIME TO TIME. THEY TOLD ME THEY HAD NOT RECEIVED THE PARTS TO CORRECT THIS ISSUE YET AND I WILL RECEIVE A LETTER WHEN THEY DO. I EXPRESSED MY CONCERN AND TRULY FEEL THAT VOLKSWAGEN IS RESPONSIBLE FOR AT LEAST OFFERING A REPLACEMENT VEHICLE DUE TO ITS THEIR ERROR FOR SAFETY INSPECTIONS AND CHECKS UNTIL THE MATTER IS RESOLVED. I EXPRESSED ALSO AFTER THEY DENIED ANY HELP OTHER THAN TO WAIT WOW ID RATHER HAD NOT KNOWN THAN TO HAVE TO GET IN MY CAR EVERYDAY WONDERING IF MY AIR BAG IS GOING TO KILL ME... I TRULY FEEL THAT THIS ISSUE WAS AND IS NOT BEING TAKEN SERIOUSLY AT ALL AND I AS AN PAYING LAW ABIDING HAVE RIGHTS. THIS IS NEGLIGENCE AND I HAVE READ WHERE THIS NEGLIGENCE LED TO LOSS OF LIFE!

Air Bags
Filed May 3, 2016TX

FOR FOUR MONTHS NOW I HAVE RECEIVED RECALL NOTICES FROM VW. I TRY TO GET MY VEHICLE REPAIRED, BUT AM TOLD THE PARTS ARE NOT AVAILABLE. TODAY I RECEIVED ANOTHER LETTER FROM VW SAYING I NEED TO GET THIS DONE ASAP, BUT WHEN I CALL, THE PARTS ARE NPT AVAILABLE. SOMEONE NEEDS TO GET THESE PARTS BEFORE ANOTHER FATALITY OCCURES.

Air Bags
Filed May 3, 2016CA

TAKATA RECALL - IT WAS BROUGHT TO MY ATTENTION THAT MY CAR IS ONE OF MILLIONS THAT HAS A DEFECTIVE TAKATA AIRBAG ON THE DRIVER SIDE. I WAS ALSO TOLD THAT HONDA AND MANY OTHER COMPANIES ARE OFFERING RENTAL CARS UNTIL THE ISSUE CAN BE RESOLVED, AND HAVE FAMILY MEMBERS WHO HAVE RECEIVED RENTALS. AFTER SPEAKING WITH VOLKSWAGEN DIRECTLY THEY INFORMED ME THAT "WE DON'T HAVE THE PARTS TO FIX YOUR CAR, OR KNOW WHEN THEY ARE COMING IN." THEY ALSO SAID WE AREN'T OFFERING RENTALS IN THE MEAN TIME. HOW IS A MASSIVE COMPANY LIKE VOLKSWAGEN ALLOWED TO LET THEIR CUSTOMERS DRIVE CARS THAT HAVE BEEN FOUND UNSAFE AND LEAD TO DEATHS? THE NSTHA NEEDS TO MAKE SURE PEOPLE LIKE MYSELF ARE PROVIDED WITH SAFE CARS UNTIL THE PROBLEM CAN BE FIXED. IT IS THE NSTHA JOB TO ENSURE AMERICAN DRIVERS ARE SAFE AND KEEP A SKEPTICAL EYE ON LARGE CAR COMPANIES WHO HAVE A TRACK RECORD OF CUTTING CORNERS. IT IS NOT ETHICAL OR MORAL FOR A COMPANY TO NOT BE HELD TO THE SAME STANDARD AS OTHERS. MAKE VOLKSWAGEN CORRECT THE PROBLEM OR PROVIDE SAFE CARS.

Air Bags
Filed Apr 30, 201642,000 milesTX

I RECEIVED A SAFETY RECALL FROM VW REGARDING THE TAKATA AIRBAGS. I CALLED THE CUSTOMER CARE (800-893-5293). THEY WERE NOT ABLE TO PROVIDE ANY INFORMATION. I WANT A LOANER VEHICLE OR A REPLACEMENT VEHICLE FOR MY 20-YEAR OLD SON.

Air Bags
Filed Apr 29, 2016OH

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). HOWEVER, THE PARTS NEEDED FOR REPAIRS WERE NOT AVAILABLE. THE CONTACT BELIEVED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Engine
Filed Apr 28, 201689,000 milesTX

TURBO FAILED IN 2013 VW PASSAT TDI

Air Bags
Filed Apr 27, 2016WI

LETTER FROM SENATOR BALDWIN ON BEHALF OF CONSTITUENT RE 2013 VOLKSWAGEN PASSAT RECALL. *SMD THE CONSUMER WAS INFORMED, THE PARTS WERE NOT AVAILABLE. *JB UPDATED 05/12/16.*JB

Fuel/Propulsion System
Filed Apr 26, 201665,000 milesCA

REDUNDANT TANK HEATER FAILURE. VERY COMMON ISSUE (TO THE POINT THAT THERE ARE SEVERAL "HOW TO" FIX IT YOURSELF PROCEDURES AND A "HACK" TO TRICK THE MIL LIGHT INTO THINKING IT IS WORKING. EVEN THOUGH IT FAILED WITHIN THE CARB WARRANTY PERIOD, VW REFUSED TO FIX UNDER CARB WARRANTY BECAUSE A VW DEALERSHIP DID NOT DIAGNOSE IT WITHIN THE WARRANTY PERIOD (IT WAS 3RD PARTY MECHANIC) AND CAR IS NOW WELL OUT OF CARB WARRANTY. IT IS A VERY COSTLY REPAIR AND AN EXTREMELY COMMON FAILURE, TO THE POINT WERE THERE IS A VW TSB ON THE PART FAILING IN THE PASSATS AND TOUREGS. I HAVE APPROACHED VW TWICE ON THE ISSUE, BUT TO NO LOVE FROM THEM. CAR IS STILL DRIVABLE SINCE THIS PART IS NOT USED IN THE CLIMATE THAT I DRIVE IT IN, SO I HAVE NOT FIXED IT FOR A YEAR AND A HALF NOW.

Air Bags
Filed Apr 18, 2016TX

TAKATA INFLATORS: MY PASSAT IS ON THE RECALL LIST BUT I HAVE NOT RECEIVED NOTICE OF REPAIR FROM VW. ADDITIONALLY, THEY DO NOT HAVE A START DATE FOR REPAIRS EVEN ESTIMATED. WE LIVE IN A HUMID ENVIRONMENT (HOUSTON, TEXAS) AND ARE VERY CONCERNED WHY GETTING REPLACEMENT AIRBAGS IS NOT A PRIORITY GIVEN THE REGION WE ARE IN.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2013 Volkswagen Passat → · Every Passat year → · How the figures are calculated →