Page 10 of 15 · complaints 451–500 of 749

2013 Volkswagen Passat complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Air Bags
Filed Dec 5, 2016FL

TAKATA RECALL HASN'T BEEN REPAIRED YET. IT HAS BEEN A VERY LONG TIME.

Air Bags
Filed Dec 1, 2016NJ

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/25/2017*CT UPDATED 01/26/17.*JB

Unknown or Other
Filed Nov 28, 201674,000 milesUT

HEAT DOES NOT BLOW OUT ANY OF THE PASSENGER SIDE VENTS, INCLUDING THE WINDSHIELD DEFROSTER, EVEN AFTER THE ENGINE IS UP TO NORMAL OPERATING TEMPERATURE. THE RESULT IS THAT THE PASSENGER SIDE OF THE WINDSHIELD DOES NOT DEFROST, OBSCURING VISIBILITY. MY RESEARCH TELLS ME THAT THE PROBLEM IS A PLUGGED HEATER CORE. THE HEATER CORE IS ONLY COVERED UP TO 36,000 MILES BUT MY CAR HAS 74,000 MILES ON IT. VW WILL NOT COVER THE COST TO REPLACE THE HEATER CORE.

Air Bags
Filed Nov 24, 2016CA

TAKATA RECALL. AS REPORTED BY TAKATA, IN THE EVENT OF AN INFLATOR RUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIRBAG CUSHION MATERIAL, WHICH MAY RESULT IN SERIOUS INJURY OR DEATH TO VEHICLE OCCUPANTS. THERE HASN'T BEEN ANY REMEDY OR REPAIR TO THIS AND THERE HASN'T BEEN ANY COMPENSATION OR REPLACEMENT OF THE VEHICLE WHICH IS ONLY FAIR TO ASK. I AM WORRIED THAT SOMETHING MIGHT HAPPEN AND IT WOULD BE TOO LATE TO DO ANYTHING ABOUT IT. AS A COMPANY MANUFACTURING IT, VW SHOULD PROVIDE US THE SENSE OF SAFETY AND PROTECTION. ALSO I LIVE IN CA, WHICH IS STATE THAT FALLS IN ZONE A STATES WITH HIGH TEMPERATURE CYCLING AND HUMIDITY AND FALLS INTO A MORE RISKY GROUP. SO I NEED TO FEEL SECURE IN SOME WAY AND VW IS RESPONSIBLE FOR IT.

Air Bags
Filed Nov 23, 201615,000 milesCA

TAKATA RECALL AS OF NOVEMBER 23, 2016 NO FIX WAS OFFERED BY VW DEALER

Air Bags
Filed Nov 21, 2016NJ

TAKATA RECALL: MY DEALERSHIP, VOLKSWAGEN BRIDGEWATER NJ, HAS NOT HAD THE PARTS TO REPAIR THE RECALL NOR HAVE THEY REMEDIED IT EITHER. I HAVE CALLED MULTIPLE TIMES EXPRESSING MY CONCERN DRIVING THE VEHICLE AND THEY HAVE NOT MADE THE SITUATION RIGHT. I AM UNSURE HOW TO PROCEED.

Electrical System
Filed Nov 21, 201643,000 milesTX

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS ACCELERATING MORE THAN 10 MPH, THE DOORS LOCKED INDEPENDENTLY. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THAT FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.

Fuel/Propulsion System
Filed Nov 17, 2016100,800 milesCA

THE HIGH PRESSURE FUEL PUMP (HPFP) FAILED WHILE THE VEHICLE WAS IN MOTION (<10 MPH) ON A COUNTY ROAD, CAUSING THE ENGINE TO STOP, AND DISABLING THE VEHICLE ON THE SIDE OF THE ROAD. AFTER BEING TOWED, AN INSPECTION BY THE VW DEALER REVEALED THAT THE HPFP FAILURE SENT MENTAL PIECES THROUGHOUT THE FUEL SYSTEM, INCLUDING THROUGH THE FUEL FILTER, ULTIMATELY CLOGGING THE FUEL INJECTORS AND RENDERING THE CAR INOPERABLE. THE ENGINE WOULD CRANK BUT WOULD NOT TURN OVER. THE DEALER NOTED THERE WAS NO EVIDENCE OF GASOLINE CONTAMINATION IN THE FUEL TANK. THIS FAILURE OCCURRED WITH ~1/4 TANK OF DIESEL FUEL AND NO OTHER INDICATION OF WHY THE PUMP FAILED. NO INDICATOR LIGHTS ILLUMINATED ON THE DASH BEFORE OR AFTER THE FAILURE. THIS FAILURE IS NOT COVERED UNDER WARRANTY AND HAS RESULTED IN A +$5,000 OWNER OUT-OF-POCKET COST TO GET THE VEHICLE OPERATIONAL AGAIN. VW HAS EXTENDED THE WARRANTY ON THE HPFP FOR THE SAME VEHICLE MAKE/MODE FOR 2012 MODEL YEAR BUT THIS VEHICLE IS A 2013 AND THUS NOT COVERED. THIS OCCURRED ON A 2013 VW PASSAT TDI WITH ~100,800 MILES.

Air Bags
Filed Nov 17, 2016FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Nov 17, 2016CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Nov 16, 2016OR

I AM HAVING AIRBAG LIGHT ON OF MY DASHBOARD. I AM ALWAYS HAVING THE SUSPECT ABOUT AIRBAG WILL WORK OR NOT IF REQUIRED. I CONTACT VW SERVICES CENTER THAT THEY CAN'T HELP. VW RECALL WEBSITE SAYS IT IS NOT AVAILABLE FROM LAST FEBRUARY 2016. DO I STILL USE THE CAR OR NOT? I HAVE ONLY 1 CAR FOR THE BASIC COMMUTE TO WORK. I FOLLOWED UP MULTIPLE TIMES WITH VW. BUT THERE IS NO MOVEMENT TO ADDRESS THIS PROBLEM.

Engine
Filed Nov 15, 201670,000 milesTX

DRIVING DOWN THE EXPRESSWAY AT 70MPH, WHEN SUDDENLY THE VEHICLE LOST POWER AND TURNED OFF. THE CAR STOPPED FUNCTIONING. IT WAS A DANGEROUS SITUATION. HAD TO SUDDENLY PULLED OVER ON A VERY BUSY HIGHWAY. WHEN THE VEHICLE CAME TO A STOP, I TRIED TO RESTART THE VEHICLE WITH NO SUCCESS. CAR WAS TOWED TO THE DEALERSHIP. I WAS INFORMED THAT IT WAS A FAILURE OF THE HIGH PRESSURE FUEL PUMP (HPFP). WAS TOLD THE ENTIRE FUEL SYSTEM WOULD HAVE TO BE REPLACED. APPROXIMATE COST TO REPAIR: $5826.09. I KNOW THEY EXTENDED THE WARRANTY ON THE HPFP FOR THE 2012 PASSAT. WHAT ABOUT THE 2013?

Air Bags
Filed Nov 10, 2016FL

TAKATA RECALL RECALL ISSUED 9 MONTH AGO AND I AM REPORTING THIS HAS NOT BEEN TAKEN CARE OF YET. I HAD A CLOCK SPRING REPLACED PER RECALL BUT NOT THE AIRBAG.

Unknown or Other
Filed Nov 8, 2016TX

NOTHING HAPPENED YET, MY CONCERN IS THAT WHY IS IT TAKING SO LONG FOR THESE PARTS TO COME IN, WHAT HAPPENS IF ME OR MY SON GET IN ACCIDENT, I DONT THINK THIS MATTER IS BEEN TAKING SERIOUS, AND I THINK IT SHOULD. SO TELL ME WHAT I SHOULD DO, I DONT WANT A CAR IF CAN KILL ME OR MY SON. AND I HAVE SEEN WHERE SOME PEOPLE HAVE DIED FROM THESE AIRBAGS. I DONT WANT TO ONE OF THOSE PEOPLE.

Power TrainCrash
Filed Nov 8, 201696,264 milesNY

MECHATRONICS UNIT FAILURE- I WAS ON HIGHWAY TRAVELING AT 74 MILES PER HOUR AND CAR JUST SLOWED DOWN TO ABOUT 10 MILE PER HOUR WITH NO ....I WAS IN RUSH HOUR TRAFFIC ON THE NYS STATE THRUWAY AND WAS ALSO SLAMMED IN THE REAR END BY CARS/TRUCKS TRAVELING BEHIND ME. THIS IS A KNOWN ISSUED WITH VW AND OLDER MODELS OF MY CAR HAVE BEEN RECALLED. I COASTED OFF THE HIGHWAY AND WAS TOWED FROM THE EXIT TO HEART VW IN KINGSTON NY. MY CAR IN BEING REPAIRED NOW AND I AM TOLD IT WILL BE $2000+ TO FIX ... I HAVE ESTIMATE AND REPORT FROM WHEN CAR TOWED IN.

Air Bags
Filed Nov 8, 2016CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Nov 4, 2016NC

TAKATA FRONT AIRBAG SAFETY RECALL 16V078. DEALER IN FAYETTEVILLE NC HAS BEEN UNABLE TO PROVIDE REPLACEMENT AND CANNOT DETERMINE WHEN THE RECALL APPOINTMENT WILL BE SCHEDULED.

Air Bags
Filed Nov 2, 2016OH

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Nov 2, 2016FL

CONTACTED GUNTHER VW IN DELRAY BEACH, FLORIDA REGARDING TAKATA AIRBAG RECALL ON NUMEROUS OCCASIONS TO BE TOLD THAT THE PARTS ARE NOT AVAILABLE YET FOR THIS RECALL.

Air Bags
Filed Nov 1, 2016GA

LETTER FROM SENATOR ISAKSON ON BEHALF OF CONSTITUENT RE 2013 VW PASSAT DEFECTIVE TAKATA AIRBAG RECALL. *SMD THE CONSUMER HAS SINCE SOLD THE VEHICLE. *JB

Air Bags
Filed Oct 31, 2016GA

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Oct 28, 201629,000 milesCA

TAKATA RECALL VOLKSWAGEN HASN'T REPLACED MY AIRBAGS AND I'M CONCERNED FOR MY SAFETY.

Air Bags
Filed Oct 27, 2016NJ

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Oct 26, 2016NV

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Oct 26, 2016NJ

I RECEIVED A LETTER FROM VOLKSWAGEN SEVERAL MONTHS AGO ABOUT AN AIRBAG RECALL ON MY VEHICLE THAT CAN CAUSE SERIOUS INJURY AND EVEN DEATH . I HAVE REQUESTED EITHER A REPLACEMENT VEHICLE OR LEASE TERMINATION TO NO AVAIL. I AM DRIVING AN UNSAFE VEHICLE DAILY AND WANT A REMEDY. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR! *TR

Air Bags
Filed Oct 25, 2016NJ

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Oct 25, 2016PA

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) WAS RECEIVED IN FEBRUARY. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Oct 24, 2016NY

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Oct 20, 201619,000 milesFL

TAKATA RECALL- I HAVE CONTACTED VOLKSWAGEN ABOUT THIS RECALL AND THEY SAID THERE IS NO REMEDY, BUT MY LIFE MEANS MUCH MORE TO ME THAN A DELAYED REMEDY OF A LIFE THREATENING FACTOR. WHEN I AGREED TO DRIVE MY CAR IT WAS FOUND SAFE TO DRIVE, BUT I OR ANYONE CAN SAY THAT ANYMORE. I'D LIKE TO TAKE MY CAR TO A DEALERSHIP AND TRADE WITH A SAFE VEHICLE WHERE ME AND MY FAMILY CAN RIDE. PLEASE HELP.

Unknown or Other
Filed Oct 19, 201699,000 milesWA

ADBLUE HEATER FAILURE. NOT COVERED UNDER PREMIER EXTENDED WARRANTY.

Air Bags
Filed Oct 18, 2016FL

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Oct 17, 20161,500 milesNY

NEEDS REPLACEMENT OF DRIVER AIRBAG INFLATOR ( DEFECTIVE).

Air Bags
Filed Oct 17, 2016IL

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air BagsCrash2 injured
Filed Oct 17, 201627,000 milesFL

TL* THE CONTACT OWNED A 2013 VOLKSWAGEN PASSAT. WHILE PROCEEDING TO STOP AT A RED LIGHT, THE VEHICLE INDEPENDENTLY ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE FAILED TO STOP AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DEPLOYED AND SCRAP METAL PASSED THROUGH THE REAR DRIVER SIDE PASSENGER. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED SEVERE INJURIES TO THE HAND AND THE PASSENGER SUSTAINED A BROKEN RIB. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS DESTROYED AND TOWED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PARTS TO REMEDY THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 27,000. ....UPDATED 01/11/2017*CT CONSUMER STATED AIRBAG RECALL REPLACEMENT COULD NOT BE COMPLETED-PART NOT AVAILABLE- DEALER INSTALLED "CLOCK SPRING" AS TEMPORARY FIX UNTIL NEW AIRBAG AVAILABLE- RECALL SPRING OF 2016- PART NEVER MADE AVAILABLE. VW ENGINEERS WOULD EXAMINE THE CAR AT THE SALVAGE SITE, ENGINEERS DETERMINED CONSUMER FOOT WAS ON THE GAS, NOT BRAKE PEDAL AND THERE WERE NO TEARS IN THE AIRBAG AND THEREFORE NOT RESPONSIBLE FOR MECHANICAL FAILURES OR PERSONAL INJURIES. CONSUMER STATED FOOT WAS ON THE BRAKE PEDAL AND NOT GAS PEDAL. UPDATED 66/22/18*JB

EngineFire
Filed Oct 17, 201650,000 milesMI

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING, THE CONTACT SMELLED SMOKE INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 50,000.

Electrical System
Filed Oct 14, 2016102,000 milesMA

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS STATIONARY, THE PASSENGER SIDE LOW BEAM HEADLIGHT MALFUNCTIONED. THE CONTACT STATED THAT THE HEADLIGHT WOULD NOT ILLUMINATE WHEN PROMPTED. IT WAS DIAGNOSED THAT THE HARNESS CONNECTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 102,000.

Air Bags
Filed Oct 14, 2016MA

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Unknown or Other
Filed Oct 14, 201661,794 milesCA

AT 61,794 THE AMBLE HEATER FAILED.. IT IS PART OF THE EMISSIONS SYSTEM AND VW WANTS $1200 TO REPAIR. WITHOUT IT BEING FIXED, THE CAR WILL NOT SMOG CHECK. FROM INVESTIGATING, THIS IS A PART THAT HAS BEEN FAULTY ON VW TDI'S THAT IS CAUSING MUCH FRUSTRATION WITH OWNERS.

Air Bags
Filed Oct 14, 201646,000 milesNJ

TAKATA RECALL - I BOUGHT A CERTIFIED PREOWNED VOLKSWAGEN PASSAT 2013. DEALER OR MANUFACTURER SHOULD PROVIDE THE TAKATA AIRBAG FIX ASAP. IF THEY DONT HAVE ETA, THEY SHOULD PROVIDE A REPLACEMENT CAR, WHICH IS SAFE.

Air Bags
Filed Oct 12, 2016PA

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

Steering
Filed Oct 12, 201650,000 milesMD

I PURCHASED THIS CAR USED IN APRIL 2016. IN JANUARY 2016, AS PART OF THE STEERING WHEEL CLOCK SPRING RECALL, A COVER WAS PLACED OVER THE CLOCK SPRING TO PREVENT THE CABLE FROM TEARING (SEE HTTP://MEDIA.VW.COM/RELEASE/1042/). LESS THAN A YEAR AFTER THE RECALL REPAIR, THE CLOCK SPRING TORE AND NEEDED TO BE REPLACED IN MY VEHICLE. THE "FIX" FAILED TO PREVENT THE KNOWN DAMAGE FROM OCCURRING. WHEN I CONTACTED VOLKSWAGEN CUSTOMER CARE, I WAS TOLD THAT THEY WOULD NOT COVER THE REPLACEMENT OF THE CLOCK SPRING, AS THE ONE-YEAR PARTS WARRANTY ONLY APPLIED TO THE COVER THAT WAS ADDED TO PROTECT THE CLOCK SPRING, AND NOT THE CLOCK SPRING ITSELF, AS THE CLOCK SPRING WAS DEEMED TO BE IN WORKING ORDER AT THE TIME THE COVER WAS ADDED. VOLKSWAGEN REFUSED TO COVER THIS $765.00 REPAIR , EVEN THOUGH THEY WERE WELL AWARE OF THE RECALL PROBLEM. I SUSPECT THERE ARE OTHER PEOPLE EXPERIENCING SIMILAR PRODUCT FAILURE, AND VOLKSWAGEN SHOULD BE HELD RESPONSIBLE FOR REPLACING THE CLOCK SPRING IN INSTANCES WHERE IT FAILS WITHIN A YEAR OF THE SO-CALLED "FIX". I WAS IN THE GROCERY STORE PARKING LOT AT THE TIME OF THE INCIDENT, BACKING OUT OF THE PARKING SPACE. THE CAR WAS IN MOTION (ALBEIT SLOWLY) AT THE TIME. THE CAR HORN NO LONGER FUNCTIONS, WHICH IS MY PRIMARY ISSUE.

Engine
Filed Oct 11, 201645,000 milesWA

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

Air Bags
Filed Oct 5, 201630,000 milesNY

AIRBAG LIGHT IS ON. CONTROL ON STEERING WHEEL DOESN'T WORK.

Air Bags
Filed Oct 4, 2016TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Oct 3, 2016FL

"TAKATA RECALL". I RECEIVED A LETTER ABOUT THE RECALL IN APRIL 2016 AND HAVE CALLED THE DEALER TWICE AND THEY DO NOT HAVE THE PARTS TO REPAIR THIS PROBLEM.

Fuel/Propulsion System
Filed Oct 3, 201631,550 milesFL

REDUCTIVE AGENT HEATING ELEMENT AND/OR LEVEL SENSOR FAILED. CAR HAS LESS THAN 32,000 MILES ON IT. THE REPAIR WAS COVERED UNDER OUR CERTIFIED PRE-OWNED WARRANTY, BUT I SEE THAT THIS SEEMS TO BE A COMMON PART FAILURE, SO I WANT TO REPORT IT.

Air Bags
Filed Oct 1, 2016TX

TAKATA INFLATORS DESPITE THE FACT THAT I RECEIVED A NOTICE REGARDING THIS RECALL MONTHS AGO, THERE IS STILL NO AVAILABLE RESOLUTION. I FEEL UNCOMFORTABLE, VULNERABLE AND UNSAFE EVERY TIME I GET IN MY CAR. I DO NOT ALLOW PASSENGERS IN MY CAR DUE TO THIS ISSUE. ASIDE FROM THE UNEASINESS I CONTINUALLY FEEL, THIS HAS CREATED MUCH INCONVENIENCE.

Unknown or Other
Filed Oct 1, 201642,000 milesNC

I JUST HAD THE DEALER REFILL ADBLUE AND SOON AFTER I GET THE CHECK ENGINE LIGHT INDICATING A FAULTY SENSOR IN THE AD BLUE TANK . THIS VEHICLE IS PART OF THE RECALL FOR THE EMISSIONS ISSUE.

Unknown or Other
Filed Oct 1, 2016FL

I AM THE OWNER OF A 2013 VW PASSAT TDI. MY CAR HAS ABOUT 35000 MILES AND HAS BEEN OUTSIDE OF THE WARRANTY PERIOD FOR ABOUT 4 MONTHS. A FEW WEEKS BACK I NOTICED THE ENGINE LIGHT OF THE VEHICLE COMES ON AND OFF, AND LAST WEEK I TOOK THE CAR TO THE VW DEALER FOR A SERVICE WHERE I WAS ADVISED BY THE DEALER THAT THE AD BLUE HEATER COMPONENT NEEDED TO BE REPLACED AND THE COST INCLUDING THE PARTS AND LABOR WOULD BE AROUND A $1000.00 I THEN DID SOME RESEARCH AND LEARNED THIS IS A COMMON PROBLEM WITH THE VW TDI MODELS WHERE THE SAME COMPONENT GOES BAD AROUND 40000 MILES OR 4 YEARS. I CALLED THE VW CUSTOMER SERVICE AND EXPLAINED THE ISSUE I WAS FACING AND SOUGHT HELP TO REPLACE THE PART, AND I WAS TOLD BY THE VW CUSTOMER SERVICE SINCE THE CAR WAS OUT OF THE WARRANTY PERIOD, VW WILL NOT HELP AND I HAD TO PAY THE EXPENSE OUT OF POCKET. THIS IS YET ANOTHER PROBLEM WITH THE VW TDI MODEL ON TOP OF ALL OTHER SAFETY AND ENVIRONMENT ISSUES THESE MODELS HAVE AND VW REFUSES TO TAKE OWNERSHIP OF THE PROBLEM. THE VOLKSWAGEN EMISSIONS SCANDAL AND ALL OTHER SAFETY AND ENVIRONMENTAL ISSUES ARE BAD ENOUGH, AND NOW VW IS NOT TAKING OWNERSHIP OF THE WEAK COMPONENTS USED IN THE TDI MODELS AND EXPECT THE CONSUMER TO TAKE THE HEAVY BURDEN OF PAYING TO FIX THESE PROBLEMS. I FEEL THE GOVERNMENT AGENCIES NEED TO STEP IN AND HELP THE CONSUMER AGAINST COMPANIES LIKE THIS AND FORCE THEM TO FIX THE PROBLEM.

Air Bags
Filed Sep 29, 2016KS

TAKATA RECALL - IT'S BEEN MONTHS SINCE I WAS FIRST NOTIFIED. THE DEALERSHIP KEEPS TELLING ME I HAVE TO WAIT UNTIL I GET A SECOND LETTER FROM TAKATA. THIS IS UNACCEPTABLE AS I DRIVE THIS VEHICLE 80+ MILES A DAY.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2013 Volkswagen Passat → · Every Passat year → · How the figures are calculated →