Page 9 of 14 · complaints 401–450 of 664

1999 Volkswagen Passat complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1999 record →

Engine and Engine Cooling
Filed Jan 15, 200485,000 milesMA

ELECTRICAL PROBLEMS FROM THE START, MELTING OF PLASTIC, LIGHTS IN THE CAR WORKING SPORADICALLY AT BEST. OIL, DRAIN, OIL PUMP, CAMSHAFT,ALL BLAMED ON LACK OF VERIFIABLE OIL CHANGES. TIMING BELT - LET GO ON HIGHWAY AT 85000 MILES (WARRANTY FOR 1999 PASSAT, 100,000 MILES) BLAMED ON OIL CHANGES. 82 DAYS IN SHOP STEERING GOES DURING THIS TIME AND I'M TOLD I NEED AN ALTENATOR [ 3RD ONE ] THE STORY GOES ON AND ON......

Steering › Linkages › Rod › Relay › Connecting
Filed Jan 12, 200456,000 milesKS

THE VEHICLE EXPERIENCED THE SAME DEFECT WITH ITS TIE RODS AS STATED IN RECALLS 99V248000 AND 00V414000, BUT THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK *CB *JB

Steering › Linkages › Tie Rod Assembly
Filed Dec 23, 200340,000 milesIL

VEHICLE INSPECTION BY INDEPENDENT MECHANIC INDICATED THAT BOTH FRONT TIE RODS NEED TO BE REPLACED. THERE IS A RECALL CAMPAGIN BUT VW DEALERSHIP INDICATED THAT MY VEHICLE WAS NOT COVERED UNDER

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Dec 17, 2003105,000 milesVA

THE ABS MODULE ON MY 1999 VW PASSAT HAS GONE BAD. I HAVE READ OTHER POSTS ABOUT SUCH FAILURES. IT WENT OUT WHEN MY CAR HAD ABOUT 105 K MILES. THOUGH THAT IS A LOT OF MILES, I DON'T SEE WHY A LOT OF HIGH WAY DRIVING WOULD CAUSE THE ABS MODULE TO FAIL. IT'S ALSO A VERY COSTLY FIX. 1200 FOR THE PART AND THEN ANOTHER 200 FOR LABOR. THAT'S 1500. MY CAR IS LESS THAN 5 YEARS OLD.*AK

Seats › Front Assembly › Recliner
Filed Dec 10, 200345,000 milesVA

DRIVER'S SEAT BOLT FAILED, CAUSING THE DRIVER TO FALL BACKWARDS. *AK THE BOLT SNAPPED WHILE THE CONSUMER WAS DRIVING CAUSING THE SEAT TO SLID BACK AND FORTH WITH ACCELERATION. ANY SUDDEN IMPACT WOULD'VE SENT HER INTO THE STEERING WHEEL OR THE CHILDREN'S BACKSEAT. THE BOLT IS METAL. VW REPAIRED IT AT NO COST AND PROVIDED NO PAPERWORK. *PH

Vehicle Speed Control › Accelerator Pedal
Filed Dec 3, 200380,000 milesCT

FOR 2 YEARS NOW, ON COLD DAYS (TEMPS IN THE TEENS) THERE HAVE BEEN OCCASIONS (ABOUT 5) WHERE THE ACCELERATOR STICKS IN THE ACCELERATING POSITION. ADJUSTING THE PEDAL POSITION HAS NO EFFECT ON SLOWING THE CAR DOWN. IN FACT, THERE WERE TIMES WHEN THE ONLY WAY TO STOP THE CAR WAS TO SHUT THE ENGINE OFF. THIS ACTUALLY CAUSES LOSS OF POWER BRAKES AND STEERING AND MAKES IT MORE DIFFICULT TO MAINTAIN CONTROL. AFTER WAITING ON THE SIDE OF THE ROAD FOR ABOUT 5 TO 10 MINUTES, YOU CAN START THE CAR AND EVERYTHING IS BACK TO NORMAL. THIS IS A VERY DANGEROUS AND PERHAPS A LIFE THREATENING CONDITION. THE CAR HAS A 2.8 LITER V6 WITH AN AUTOMATIC TRANSMISSION. I HAVE A FRIEND WHO HAD AN AUDI A6 QUATRO (1999) WITH THE SAME 2.8 V6 AND HAD THE SAME ISSUE. AFTER SPENDING SEVERAL HUNDRED DOLLARS TRYING TO GET IT RESOLVED WITH NO LUCK, HE SOLD THE CAR. THIS DOESN'T SOLVE THE PROBLEM, BUT IT MAY KEEP HIS FAMILY ALIVE. *NLM

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Abs Warning Light
Filed Nov 23, 200382,377 milesTX

THE ABS / BRAKE LIGHT KEEPS COMING ON MY DASHBOARD. I TOOK IT TO SERVICE TO ROD EAST VOLKSWAGEN (VW) AND AFTER CHARGING ME $75 THEY SAID THERE'S NOTHING WRONG WITH YOUR CAR. THE LIGHT IS ON EVERYDAY. *LA

Engine and Engine Cooling › EngineFire
Filed Nov 21, 200325,000 milesPA

VEHICLE CAUGHT ON FIRE WHILE PARKED IN THE DRIVEWAY. THE FIRE DEPARTMENT INDICATED THAT THE FIRE STARTED ON THE RIGHT SIDE OF THE ENGINE. THE FIRE MAY HAVE BEEN CAUSED BY THE BATTERY. THE VEHICLE WAS TOTALED. *NLM

Service Brakes, Air › Antilock › Control Unit/Module
Filed Nov 12, 2003CA

MY ABS CONTROL MODULE IS NOT WORKING WHICH CAUSES MY ANTI LOCK BRAKES NOT TO WORK. I AM AWARE OF THIS ISSUE HAPPENING ON VARIUOS OTHER VW PASSATS AND I WANTED TO MAKE NHTSA AWARE OF THE SITUATION.

Service Brakes, Air › Antilock › Abs Warning Light
Filed Nov 12, 200396,000 milesCA

USB CONTROL MODULE SENSOR MALFUNCTIONS, CAUSING THE "ABS" AND "BRAKE" LIGHT TO FLASH INTERMITTENTLY. ACCORDING TO MY SERVICE CENTER, THE BRAKES STILL WORK FINE, BUT A SENSOR IN THE CONTROL MODULE HAS A PROBLEM, THE COST TO FIX IS OVER $1500 INCLUDING LABOR, THOUGH THERE IS NO ACTUAL PROBLEM WITH THE BRAKES, THEY FUNCTION PERFECTLY. THIS IS A COMMON PROBLEM IN 1998 AND 1999 VOLKSWAGEN PASSATS-YOU CAN READ ABOUT SOME OF THE OCCURENCES HERE-HTTP://WWW.CLUBB5.COM/FORUMS/VIEWTOPIC.PHP?T=60526

Steering › Linkages › Rod › Relay › Connecting
Filed Nov 5, 200360,000 milesOH

THE CONSUMER RECEIVED A RECALL REGARDING THE TIE ROD ENDS (RECALL #99V248000) THE VEHICLE WAS LOOKED AT A 53,000, HOWEVER THE DEALER INFORMED THE CONSUMER THERE WAS NO PROBLEM. AT 60,000 MILES THE MECHANIC STATED THE TIE RODS WERE SO WORN THAT HE CONSIDERED THE VEHICLE UNSAFE TO DRIVE, EVEN THOUGH THERE WAS A RECALL, THE MANUFACTURER REFUSED TO HONOR THE RECALL. *JB *NLM

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Control Unit/Module
Filed Oct 28, 200387,000 milesOH

FAULTY ABS CONTROL MODULE MADE ABS SYTEM INOPERATIVE. *AK

Fuel System, Gasoline › Storage › Tank Assembly › Filler Pipe and Cap
Filed Oct 24, 2003NJ

THE VEHICLE WAS ON RECALL FOR THE PROTECTIVE SHIELD IN THE RIGHT REAR WHEEL HOUSING . THE DEALERSHIP WOULD NOT HONOR THE RECALL. *NLM *SCC THE DEALER TOLD THE CONSUMER THEY ONLY GET A FEW PARTS IN THE OFFICE A TIME. *JB

Electrical System › Ignition › Module
Filed Oct 21, 200361,000 milesMA

SPARK PLUG IGNITION MODULE FAILURE. CAR SUDDENLY LOST POWER AND CAUSED A POTENTIALLY DANGEROUS SITUATION FOR MY WIFE AND CHILDREN. *LA

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Oct 20, 200398,365 milesCA

ABS UNIT FAILED FROM DEFECT. I FEEL THAT THIS IS A KNOWN DEFECT IN A MANUFACTURED PART AND VW AMERICA REFUSES TO REPLACE DEFECTIVE UNIT. *LA

Service Brakes, Air › Antilock › Control Unit/Module
Filed Oct 14, 200354,188 milesWA

ABS CONTROL MODULE FAILURE. MY ABS CONTROL MODULE FAILED CAUSING THE LIGHT TO COME ON ALONG WITH AN AUDIBLE ALARM. I HAVE COMMUNICATED WITH MANY INDIVIDUALS WITH THE SAME PROBLEM. THE LOCAL DEALERSHIPS RECOMMENDED REPLACING NOT ONLY THE ABS CONTROL MODULE BUT THE INSTRUMENT CLUSTER AS WELL. THE CONTROL MODULE COSTS APPROXIMATELY $1200 INSTALLED AND THE INSTRUMENT CLUSTER WAS ABOUT $500 INSTALLED. WHEN APPROACHED ABOUT THE MANY PEOPLE HAVING THE SAME PROBLEM THE DEALERSHIPS AS WELL AS THE VW SERVICE CENTER CLAIMED THEY KNEW NOTHING OF THE PROBLEM. THERE ARE SOME PEOPLE WHO ARE BEING REIMBURSED BY THE VW/AUDI SERVICE CENTER FOR THEIR REPAIRS AS IF THERE IS A SILENT RECALL BUT I WAS NOT GIVEN THIS OPTION. I WAS FORCED TO REPLACE THE MODULE MYSELF WHICH SOLVED THE PROBLEM. AT NO TIME DID ANYONE ATTEMPT TO STAND BEHIND THEIR PRODUCT. THIS IS A VERY EXPENSIVE COMPONENT THAT HAS A VERY INEXPENSIVE SUB-COMPONENT THAT IS FAILING. THE CUSTOMER IS LEFT HOLDING THE BAG. *LA

Seats
Filed Oct 8, 2003NC

I SENSED A ROCKING MOTION IN THE DRIVER'S SEAT, ESPECIALLY WHEN APPLYING THE BRAKES. I REPORTED THE PROBLEM TO THE DEALERSHIP. THEY DETERMINED THE SEAT FRAME HAD BROKEN AT THE POINT OF A SPOT WELD. THEY REPLACED THE FRAME AT A TOTAL COST OF $480.79. THE REPAIR RESOLVED THE PROBLEM. *LA

Electrical System › Ignition › Module
Filed Oct 5, 200384,598 milesCT

THE CATALYTIC CONVERTER FAILED ON MY WIFE?S PASSAT. THE CAR IS 4 YRS OLD AND HAS LESS THAN 85000 MILES ON IT . THE ESTIMATED REPAIR FROM BILL BARRY VW. TO FIX IT IS AROUND 1600 DOLLARS. I WAS TOLD THAT WHEN I PURCHASED THE CAR NEW THAT THE EXHAUST SYSTEMS NEVER FAIL BECAUSE THEY ARE MADE OF STAINLESS STEEL. BEFORE THAT AROUND 68000 MILES THE CAR BEGAN TO RUN ON 3 CYLINDERS. THEY HAD TO REPLACE A CONTROL MODULE THAT COST ME $612.00 NONE OF THIS WAS COVERED UNDER ANY OF MY WARRANTY. EVEN THOUGH I AM SUPPOSED TO HAVE A 10 YR. OR 100000 MILES. THIS WILL BE OUR LAST VOLKSWWAGEN. IF I WERE TOLD THAT THE EXHAUST SYSTEM WAS WORTH SO MUCH MONEY UP FRONT, WE WOULD NEVER HAVE BOUGHT THIS CAR. *LA

Engine and Engine Cooling › Exhaust System › Emission Control › Catalytic Convertor
Filed Oct 4, 200385,490 milesCT

1999 VW.PASSAT EXHAUST CATAYLITIC CONVERTER FAILURE AND ENGINE SKIPPING PROBLEM. *LA

Fuel System, Gasoline › Storage › Tank Assembly › Filler Pipe and Cap
Filed Oct 1, 2003MA

THE DEALERSHIP WAS UNABLE TO PERFORM THE RECALL FOR THE FILLER NECK RECALL 02 V 026 000 WITHIN A REASONABLE TIME FRAME. THEY WERE MAKING APPOINTMENTS A MONTH TO 6 WEEKS IN ADVANCE.*AK *NLM

Fuel System, Gasoline › Storage › Tank Assembly
Filed Oct 1, 200332,000 milesPA

THE VEHICLE EXPERIENCED THE SAME SYMPTOMS AS RECALL 01V157000 RELATED TO THE FUEL GAUGE. THE FUEL GAUGE WOULD INDICATE THAT THERE WAS MORE FUEL THAN WHAT WAS ACTUALLY IN THE TANK WHICH CAUSED THE VEHICLE TO STALL. FUEL SENDING UNIT HAD TO BE REPLACED. THIS VEHICLE WAS NOT COVERED UNDER THE RECALL DUE TO THE AGE AND MILEAGE ON THE VEHICLE. *AK *NLM *JB

Air Bags
Filed Sep 15, 200327,000 milesCA

AIR BAG WARNING LIGHT STAYED ILLUMINATED WHILE DRIVING. THIS WAS CAUSED BY A BAD SENSOR THAT RENDERED THE AIR BAGS INOPERATIVE. *AK

Power Train › Clutch Assembly
Filed Sep 15, 200359,900 milesCT

AT JUST UNDER 60K MILES THE CLUTCH ON MY 1999 VOLKSWAGON GLS V6 PASSAT BLEW. THERE WAS NO SIGN OF THE IMPENDING DIFFICULTY. THIS CAR WAS TOWED TO THE VOLKSWAGON DEALER WHERE PURCHASED. ON THE HIGH END THE COST OF THE REPAIR HAS BEEN ESTIMATED AT $2,200.00 AS THE BLOWN CLUTCH MAY HAVE ALSO CAUSED DAMAGE TO THE FLYWHEEL WICH IS A $750.00 PLUS PART. THE VOLKSWAGON DEALER WILL OFFER A 20% DISCOUNT ON THE REPAIR AS THIS VEHICLE WAS JUST PURCHASED IN 2/03 WITH LESS THAN 52K MILES. VOLKSWAGON OF AMERICA WILL OFFER NO ASSISTANCE WHATSOEVER AS THE CLUTCH IS DEEMED A WEAR-AND- TEAR ITEM.

Steering › Linkages › Tie Rod Assembly
Filed Sep 2, 200335,000 milesMA

CONSUMER HAD THE SAME PROBLEM AS DESCRIBED IN THE RECALL BELOW , HOWEVER THIS VEHICLE WAS NOT RECALLED DUE TO THE VIN. NHTSA: RECALL 00-V-414-000: VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE TIE RODS OF THE STEERING ASSEMBLY ARE PROTECTED ON EACH SIDE BY A SEAL TO PREVENT MOISTURE AND DUST PARTICLES FROM ENTERING THE SWIVEL BEARING MECHANISM. IT IS POSSIBLE THAT SOME TIE ROD SEALS MAY NOT SEAL PROPERLY. *AK *NLM

Suspension › Front › Control Arm › Lower Arm
Filed Sep 2, 200335,000 milesMA

THE VEHICLE EXPERIENCED A CONSTANT GROANING AND SQUEAKING IN THE FRONT END SUSPENSION WHEN DRIVING AT LOW SPEEDS. THE DEALER SAID THE LOWER CONTROL ARM NEEDED TO BE REPLACED. THE DEALER INDICATED THAT THIS WAS NOT A SAFETY PROBLEM. *AK *NLM

Visibility › Windshield Wiper/Washer › Linkages
Filed Sep 2, 200360,000 milesMA

WINDSHIELD WIPER ASSEMBLY ON DRIVERS SIDE BROKE AND POPPED OUT OF BODY. UPON FURTHER INVESTIGATION IT WAS DETERMINED THAT THE CONTROL LINKAGE FROM THE MOTOR BROKE AND PUSHED THE BASE OF THE WINDSHIELD WIPER OUT. THE WIPER BLADE IS TWO TO THREE INCHES OFF THE WINDOW. THE PASSENGER SIDE WIPER IS ALSO NOT FUNCTIONING. *AK

Suspension › Front › Control Arm › Lower Ball Joint
Filed Aug 26, 200352,000 milesMA

A LOUD NOISE WAS HEARD WHILE DRIVING THE VEHICLE. THE DEALER DETERMINED THE FRONT UPPER AND LOWER BALL JOINTS WERE CRACKED ON THE RIGHT SIDE AND LEAKING OIL. PLEASE PROVIDE DETAILS.

Latches/Locks/Linkages › Doors › Latch
Filed Aug 21, 2003NY

POWER DOOR LOCKS (PASSENGER SIDE) - LOCKS OPERATED BUT DOORS WOULD NOT OPEN FROM INSIDE OR OUTSIDE.*AK

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Aug 16, 200376,623 milesMA

TIMING BELT TENSIONER ON MY 1999 VW PASSAT 1.8T (VIN # [XXX]) FAILED AT 76,623 MILES CAUSING TIMING BELT TO SLIP OFF, THUS CAUSING MAJOR ENGINE VALVE DAMAGE. I WAS CLOSE TO HOME AND WAS ABLE TO RETURN HOME AND CALL A TOW TRUCK, BUT HAD I BEEN FURTHER AWAY FROM HOME I'M NOT SURE WHAT WOULD HAVE HAPPENED. VW ADVISES OWNERS TO HAVE TIMING BELTS CHECKED AT 40,000 AND 80,000 MILES AND TO HAVE THEM REPLACED AT 106,000. BECAUSE THE TIMING BELT TENSIONER FAILS EARLY I BELIEVE THIS PART SHOULD BE RECALLED OR AT THE VERY LEAST THAT VW SHOULD ADVISE OWNERS TO REPLACE THE TIMING BELT TENSIONER AT 60,000--70,000 MILES IN ORDER TO AVOID SEVERE ENGINE DAMAGE.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Engine and Engine Cooling
Filed Aug 13, 2003TX

NUMEROUS PROBLEMS WITH 1999 VOLKSWAGEN PASSAT. WHEN TAKEN TO THE SERVICE DEALER, THE CONSUMER CLAIMED THE CAR HAD PROBLEMS WITH OIL AND COOLANT LEAKS. THE PROBLEM WAS SUPPOSE TO BE FIXED, HOWEVER THE DEALER NEVER GAVE THE CONSUMER A INVOICE BECAUSE THE WORK WAS NEVER COMPLETED. WHILE TRAVELING, THE OIL LIGHT CAME ON AGAIN. THE CONSUMER WAS UNABLE TO USE THE VEHICLE. ALSO THE LOSS OF FAIR MARKET VALUE. CONSUMER SPENT OVER A $1000.00 IN REPAIRS. *MR *CB. THE AIR CONDITION DID COOL THE VEHICLE PROPERLY, AND THERE WAS ALSO A VALVE COVER LEAK, AND A POWER STEERING FLUID LEAK, THE DEALER STATED THE POWER STEERING HOSE WAS BAD, THE GLOVE BOX FAILED TO OPEN, THE DRIVER SIDE VANITY MIRROR WAS BROKE AND THE HEAD LIGHT BULB WAS REPLACED. *JB

Suspension › Front › Control Arm › Upper Arm
Filed Aug 9, 200365,000 milesNJ

FRONT CONTROL ARMS. *AK

Suspension › Front › Control Arm
Filed Aug 4, 200374,500 milesNJ

UPPER AND LOWER FRONT SUSPENSION CONTROL ARM BUSHING FAILURE. (LEFT AND RIGHT). *AK

Engine and Engine Cooling › Engine
Filed Aug 4, 200374,500 milesNJ

OIL LEAKING FROM VALVE COVER SEALS, CYLINDER HEAD AND CAM COVER SEALS.*AK

Steering › Linkages › Tie Rod Assembly
Filed Aug 4, 200374,500 milesNJ

OUTER AND INNER TIE ROD FAILURE (LEFT AND RIGHT). *AK

Engine and Engine Cooling › Engine
Filed Jul 25, 200360,000 milesPA

I HAVE A 1999 PASSAT WAGON (@ 84,000 MILE) AND HAVE HAD A BURING OIL SMELL FOR THE PAST 18 MONTHS (IT STARTED @ 60,00 MILE). IT HAS BEEN TO A FEW DEALERS NUMEROUS TIMES AND ALL THEY EVER TO IS REPLACE GASKETS. THEY HAVE ALSO REPLACED TURBO CHARGER, MAS AIR FLOW, AND EVERY POSSIBLE GASKET.*AK WE HAVE EVEN HAD THE VW REP INTO HELP SOLVE THE PROBLEM. THEY WORKED ON IT - SAID THEY FOUND OTHER GASKETS - BUT IT STILL BURNS. IT IS WORSE WHEN IT SITS IDLE AND DOES NOT HAPPEN WHEH THE AC IS ON. I JUST GOT IT BACK FROM THE DELAER TWO DAYS AGO AND THE SMELL IS STILL THERE - OF COURSE ON THEIR INVOICE THEY CLAIM THE SMELL IS GONE. THEY ARE SUCH LIARS AND ALL THE SERIVCE PEOPLE KNOW HOW TO DO IS REPLACE PARTS. I HAVE DECIDED TO ACCESS THE LEMON LAW.

Suspension › Front › Control Arm › Lower Arm
Filed Jul 24, 200367,000 milesMA

LOWER CONTROL ARM FAILURE. VEHICLE PURCHASED FROM VW AS CERTIFIED LIKE NEW WITH WARRANTY TO SECOND OWNER. VEHICLE HAD APPROX 30000 MILES AT PURCHASE. NOW HAS 67K MILES. APPEARS TO FIT PATTERN RELATIVE TO DEFECTIVE - SHOULD BE RECALLED ISSUE IN WHICH THESE PARTS FAIL EVERY 30K MILES. AS NOTED ON OTHER INCIDENTS, NO OTHER VEHICLE EXHIBITS THIS TYPE OF FAILURE MAKING THIS UNIQUE TO VW AND AUDI. THEREFORE MORE INDICITAVE OF FACTORY DEFECT AND CREATION OF HAZARDOUS DRIVING SITUATION. *AK

Seats
Filed Jul 11, 200332,150 milesOH

CONSUMER MOVED THE DRIVER'S SEAT TO ITS FULLY FORWARD POSITION IN ORDER TO RETRIEVE A DROPPED ITEM. THE SEAT BECAME STUCK IN THAT POSITION AND COULD NOT BE MOVED. *AK THIS WAS AN UNSAFE POSITION FOR THE SEAT TO BE IN ACCORDING TO THE OWNERS MANUAL, AS IT ALLOWED THE POSSIBILITY OF INJURY IF THE AIR BAG DEPLOYED. *SCC *JB

Engine and Engine Cooling › Engine
Filed Jul 8, 200372,823 milesVA

ENGINE EXPERIENCED SUDDEN BREAKDOWN. DEALER SAID THAT SLUDGE BUILDUP (DUE TO SUSPECTED BUT NOT VERIFIED POOR MAINTENANCE) WAS CAUSE. INDEPENDENT MECHANICS VERIFY THAT THERE WAS NO SLUDGE BUILDUP, BUT LACK OF OIL, PROBABLY FROM FAILED OIL PUMP. OWNERS CAN CONFIRM MAINTENANCE EXCEEDING RECOMMENDED STANDARADS FOR THE 18 MONTHS/30K MILES PRIOR TO ENGINE BREAKDOWN. VWOA REFUSES TO TAKE RESPONSIBILITY AND ALLEGES THAT ENGINE PROBLEMS COULD HAVE STARTED PRIOR TO THE ABOVE-MENTIONED MAINTENANCE PERIOD.*AK

Suspension › Front
Filed Jul 7, 2003NJ

RECALL LETTER FOR REPLACEMENT OF TIE RODS ON 1999 VOLKSWAGEN PASSAT. *MR THE FRONT END OF THE VEHICLE SQUEAKED. THE TECHNICIAN FOUND LOWER AND UPPER CONTROL ARM DAMAGE, THE CONTROL ARM BOOTS WERE TORN OPEN WITH NO LUBRICATION WHICH CAUSED THE SQUEAK NOISE. THERE WAS ALSO A CAM SHAFT TENSIONER GASKET LEAK WHICH WAS REMOVED AND REPLACED. *SCC. THE CONSUMER TOOK THE VEHICLE TO HAVE THE RODS REPLACED AFTER RECEIVING THE RECALL, HOWEVER, THE DEALER CALLED THE CONSUMER BACK AND INFORMED HIM, THE VEHICLE HAD BEEN INSPECTED AND IT WAS NOT NECESSARY FOR THE WORK TO BE DONE, EVEN THOUGH THE RECALL LETTER STATED IT THEY WOULD BE REPLACED TO PREVENT FUTURE PROBLEMS. *JB

Steering › Linkages › Tie Rod Assembly
Filed Jul 3, 200365,208 milesNJ

THE CONSUMER RECEIVED A RECALL NOTICE (RECALL # 00V-414000) WHICH ADVISED HIM TO SEEK REPAIR FOR A FAULTY TIE ROD SEALS. THE VEHICLE WAS DROPPED OFF AT THE DEALER AND THEY CALLED THE CONSUMER WHEN THE REPAIRS WERE COMPLETE. WHEN THE CONSUMER RETURNED TO THE DEALER HE WAS NOTIFIED THAT HIS VEHICLE DID NOT REQUIRE THE SPECIFIC RECALL REPAIR. ABOUT A YEAR LATER THE VEHICLE BEGAN EXPERIENCING FRONT END PROBLEMS. THE CONSUMER BELIEVED THESE PROBLEM WERE RELATED TOT HE RECALL ISSUED THE PREVIOUS YEAR. *MR *CB *NLM

Engine and Engine Cooling › Cooling System › Radiator Assembly
Filed Jun 27, 200331,000 milesMA

CAR ONLY HAS ONLY 31,000 MILES YET RADIATOR WAS LEAKING CAUSING TEMP. LIGHT TO COME ON. NO VISIBLE EXTERIOR DAMAGE TO RADIATOR. COST TO REPLACE WAS OVER $700.00. VW OF AMERICA REFUSES TO HELP PAY, EVEN THOUGH RADIATOR WAS DEFECTIVE. WORSE YET CONSUMER HELPLINE REFUSED TO LET ME SPEAK WITH A SUPERVISOR OR GIVE ME NUMBER FOR CORPORATE OFFICE. *JB

Fuel System, Gasoline › Storage › Tank Assembly › Filler Pipe and Cap
Filed Jun 27, 2003OH

THE CONSUMER WAS CONCERNED ABOUT A RECALL WHICH WAS FOUND ON THE SAME TYPE OF VEHICLE HE OWNS CONCERNING THE FUEL SYSTEM FILLER NECK. *MR PH *JB

Electrical System › Ignition
Filed Jun 26, 200330,000 milesIL

WHILE DRIVING, THE ENGINE LIGHT ILLUMINATED. THE PROBLEM WAS DUE TO A FAULTY IGNITION COIL. *AK *TT *JB

Suspension › Front › Control Arm
Filed Jun 13, 200340,000 milesVA

STARTED TO FEEL AND HEAR A THUMPING, AND CREAKING FROM MY SUSPENSION. TOOK VEHICLE TO A VW DEALER AND THEY SAID THAT I NEEDED TO HAVE BOTH UPPER CONTROL ARMS REPLACED ON THE LEFT FRONT OF MY PASSAT. I CALLED VWOA AND THEY SAID THAT THEY WERE NOT GOING TO HELP PAY FOR IT B/C IT IS CONSIDERED A WEAR ITEM. A 99 PASSAT W/ LESS THAN 50K MILES! AND THEY CONSIDER THAT WEAR?!? FROM WHAT I HAVE RESEARCHED, I AM FAR FROM THE ONLY PERSON THAT THIS IS HAPPENING TO. NOW I HAVE TO DISH OUT $500 EASY TO GET IT FIXED. BUY ANOTHER VW? NOT ON YOUR LIFE. VW HAS BEEN HEARING THE COMPLAINTS ABOUT THIS SITUATION FOR YEARS NOW AND STILL WILL NOT HELP. I WOULD HATE TO SEE SOMETHING TRAGIC TO SOMEONE JUST FOR THEM TO FESS UP. *NLM

Exterior Lighting › Turn Signal
Filed Jun 11, 2003FL

DIRECTIONAL HEAD LAMP FELL OFF INTERMITTENTLY. DEALER NOTIFIED. *AK

Suspension
Filed Jun 3, 2003FL

WHILE DRIVING AT 65MPH SUDDENLY VEHICLE START SHAKING/ LOST POWER, NEVER WENT OVER 40MPH. *AK

Suspension › Front › Control Arm
Filed Jun 2, 200343,500 milesMI

CONTROL ARMS AND BALL JOINTS NEED TO BE REPLACED WITH ONLY 43000 MILES ON THE VEHICLE. VOLKSWAGEN WENT BY RECOMMENDATION OF DEALER NOT TO HELP WITH THE COST OF REPAIR. *AK

Electrical System › Ignition › Switch
Filed May 28, 200397,000 milesIA

I HAD SHUT OFF MY CAR AND WHEN I WENT TO TURN IT BACK ON I HAD NO LIGHTS, TURN SIGNALS, DOME LIGHT, HORN, CLIMAT CONTROL OR RADIO. I TOOK IT TO THE DEALER THEY TOLD ME IT HAPPENS ON BEETLES AND GOLFS ALL THE TIME AND THAT IT WAS THE IGNISION SWITCH. THEY SHOWED ME THE SWITCH WHEN THEY PULLED IT OUT. IT HAD GOTTEN SO HOT IT MELTED RIGHT THROUGH THE WIRES. THERE IS NO SAFETY RECALL ON THIS BUT IF IT GETS HOT ENOUGH TO MELT METAL IT COULD START THE CAR ON FIRE.

Service Brakes, Hydraulic › Power Assist
Filed May 16, 2003NY

WATER ACCUMULATED IN THE BRAKE POWER BOOSTER. THE CONSUMER REMOVED ABOUT 5 CUPS OF WATER. THE DEALER WAS NOTIFIED. *NLM

Engine and Engine Cooling › Engine
Filed May 13, 2003NY

WHILE DRIVING THE HEAD GASKET BLEW AND CAUSED OIL TO LEAK. *NLM

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 1999 Volkswagen Passat → · Every Passat year → · How the figures are calculated →