Page 10 of 14 · complaints 451–500 of 664

1999 Volkswagen Passat complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1999 record →

Steering › Linkages
Filed May 12, 200350,000 milesWI

APPROXIMATELY TWO YEARS AGO, OUR 1999 VOLKSWAGEN PASSAT DEVELOPED A DISTINCT CREAK. THE CREAK HAS BECOME VERY PRONOUNCED. OUR DEALER HAS ADVISED US THAT IT IS A DEFECT IN THE CAR'S CONTROL ARM, AND THAT THE DEFECT IS PREVALENT IN 1999 PASSATS. THE DEALER STATED THAT THE DEFECT CAN LEAD TO A LOSS OF STEERING CAPACITY. THIS WILL COST US APPROXIMATELY $1,000 TO FIX. *NLM

Exterior Lighting › Headlights › Concealment Devices
Filed May 12, 2003FL

WHILE DRIVING, THE RIGHT HEADLIGHT LENS FELL OFF. *JB

Suspension › Front › Control Arm
Filed Apr 28, 200349,900 milesMA

1999 VW PASSAT REQUIRES REPLACEMENT OF FRONT SUSPENSION CONTROL ARMS AT 64.8K MILES. SYMPTOMS REPORTED INITIALLY AT 3 YEARS/49K MILES. APPEARS TO BE RELATED TO SERVICE BULLETIN 400101. PROBLEM WELL KNOWN AMONG PASSAT/AUDI OWNERS. DEALER ASKING $1200 FOR REPAIR. VWOA DECLINES TO HELP, STATING THAT SUSPENSION IS "2 YEAR 24K MILE COMPONENT". MILEAGE, EXISTENCE OF SERVICE BULLETIN, AND WIDESPREAD EXPERIENCE WITH THIS PROBLEM SUGGEST THAT THIS IS A DEFECTIVE COMPONENT AND SHOULD BE AT LEAST PARTIALLY COVERED BY VWOA. *NLM

Unknown or Other
Filed Apr 27, 200352,000 milesNY

TEMPERATURE GAUGE DOES NOT MOVE FROM "0". *NLM

Suspension › Front › Control Arm
Filed Apr 20, 200343,000 milesMI

FRONT CONTROL ARM FAILURE. *JB

Suspension › Front › Control Arm › Lower Ball Joint
Filed Apr 10, 200354,000 milesMA

1999 VW PASSAT. FRONT SUSPENSION PROBLEMS. REFER TO TSB 4001-01. I BROUGHT MY 1999 PASSAT TO THE DEALER REGARDING A NOISY FRONT SUSPENSION PROBLEM AND INFORMED THEM OF A TSB ON THE VEHICLE. I WAS INFORMED THAT VW PROVIDES A REPAIR KIT FOR THIS PROBLEM THAT REQUIRES THE REPLACEMENT OF THE LOWER CONTROL ARM ASSEMBLY. WHICH INCLUDES THE DEFECTIVE BALL JOINTS (BOTH SIDES). THE DEALER INFORMED ME THAT VW WILL NOT COVER THE REPAIR AND THAT THE COST TO ME WOULD BE $875.00. SPOKE WITH VW REPRESENTATIVES ON APRIL 2 AND WAS GIVEN A DECISION ON 4/9 THAT THEY WOULD NOT ASSIST WITH THE COST IN ANY WAY SINCE "THIS COULD ALSO BE CAUSED BY NORMAL WEAR AND TEAR". THIS ASSERTION, IN MY OPINION IS BOGUS SINCE A. VW KNOWS THERE IS A PROBLEM, HENCE THE TSB. PROVIDE A "KIT" TO REPAIR THE DEFECT. THE CASE NUMBER IS 30164333. SUSPENSIONS SHOULD NOT BE FALLING APART ON A 3 YEAR OLD VEHICLE WITH 50,000 MILES ON IT. AND THE COST ($875) IS QUITE EXCESSIVE. THE NOISE STARTED SHOWING UP IN EARLY JANUARY OF 2003. *NLM

Air Bags
Filed Apr 8, 200355,000 milesPA

WHEN MAINTENANCE WAS BEING PERFORMED ON THE VEHICLE, THE AIR BAGS DEPLOYED. *JB *TT

Electrical System › Ignition
Filed Apr 3, 200340,653 milesPA

I HAVE A 1999 VW PASSAT, 1.8L TURBOCHARGED, MANUAL TRANSMISSION. THERE ARE 40,500 MILES ON THE CLOCK. ONE OF THE 4 IGNITION COILS JUST FAILED. THIS IS COSTING ME ABOUT $550. I KNOW THERE ARE ACKNOWLEDGED PROBLEMS WITH THE COILS ON LATER MODELS, WHICH VW IS 'RECALLING', BUT WANTED TO REGISTER MY PROBLEM FOR THE RECORD. ALSO THIS PROBLEM OCCURRED IMMEDIATELY AFTER THE 40,000 MILE SERVICE AND STATE INSPECTION, WHICH I FIND 'IRONIC'?

Suspension › Front › Control Arm › Lower Arm
Filed Mar 29, 200338,000 milesOH

I AM EXPERIENCING A CREAKING SOUND COMING FROM THE LOWER CONTROL ARM BUSHINGS ON BOTH SIDES OF THE VEHICLE. FROM THE NHTSA SITE, I HAVE NOW LEARNED THAT FAILED LOWER CONTROL ARMS AND BUSHINGS ARE A COMMON PROBLEM IN THE PASSAT. THE VEHICLE WAS JUST PURCHASED "CERTIFIED" USED FROM VW FOUR MONTHS AGO WITH 34,000 MILES. I RETURNED THE CAR TO THE DEALER, WHO SAID THAT THE LOWER CONTROL ARM BUSHINGS WERE "JUST DRY FROM ROAD SALT", AND PROCEEDED TO HOSE THE BUSHINGS DOWN WITH AN AEROSOL CAN OF LUBRICANT. HE SAID THAT IF THIS DID NOT ELIMINATE THE NOISE (IT DIDN'T) THEN I MIGHT WISH TO RETURN IN A WEEK OR SO FOR THEM TO INVESTIGATE FURTHER. IT IS OBVIOUS FROM THE OTHER COMPLAINTS I HAVE READ WHAT THE PROBLEM IS. IF THIS VEHICLE'S LOWER CONTROL ARMS FAIL AS FREQUENTLY AS OTHER OWNERS ON THIS SITE HAVE INDICATED, WITH THE ONLY WARNING BEING A DULL CREAKING NOISE, IT IS CONCEIVABLE THAT MOST ORDINARY DRIVERS WOULD NEVER HAVE THE PROBLEM INVESTIGATED. THOSE THAT DO WOULD FIND THAT THE REPAIR IS EXTENSIVE AND EXPENSIVE. IT IS LIKELY THAT SOME OF THESE MAY CHOOSE TO DELAY OR NEGLECT THE SITUATION. BOTH SCENARIOS POSE A UNIQUE AND SERIOUS SAFETY THREAT TO THE OPERATORS AND OCCUPANTS OF THE VW PASSAT. THERE ARE TENS OF THOUSANDS OF THESE VEHICLES ON THE ROAD, AND ALL APPARENTLY SHARE IN WHAT IS AN OBVIOUS DESIGN FLAW THAT CREEPS UP EVERY 25 TO 40 THOUSAND MILES IN SPITE OF VERY EXPENSIVE REPLACEMENT. FAILURE OF A LOWER CONTROL ARM COULD EASILY CAUSE A CRASH. VW SHOULD DO THE RIGHT THING BY

Suspension › Front › Control Arm › Lower Arm
Filed Mar 25, 200362,000 milesMA

DRIVER'S SIDE LOWER CONTROL ARM (FRONT SUSPENSION) BUSHING/LINK HAS WORN OUT AT ONLY 62K MILES, A COMMON PROBLEM ON VW PASSAT AND AUDI A4 W/QUADRALINK FRONT SUSPENSION, UNHEARD OF ON OTHER VEHICLES. THIS IS A POTENTIAL SAFETY ISSUE. THERE OUGHT TO BE A RECALL. THIS CAR HAS 8 CONTROL ARMS IN TOTAL. THE PREMATURE FAILURE OF THESE PARTS IS BY NOW WELL KNOWN, QUITE EXPENSIVE, AND POTENTIALLY HAZARDOUS, NOT TO MENTION INCONVENIENT TO VW CUSTOMERS. VW HAS DONE VERY LITTLE TO ADDRESS THIS POTENTIAL SAFETY ISSUE. THE ONLY RECOURSE IS TO PAY EXORBITANT SUMS, REPEATEDLY, OVER TIME TO REPLACE THE DEFECTIVE PARTS WITH EQUALLY DEFECTIVE PARTS WHICH ALSO FAIL PREMATURELY; THERE IS NO PERMANENT SOLUTION TO THIS PROBLEM. THERE NEEDS TO BE A RECALL OR AT THE VERY LEAST VW SHOULD BE FIXING THESE CARS FOR FREE EACH TIME, NO QUESTIONS ASKED.

Electrical System › Wiring
Filed Mar 19, 200365 milesFL

THE CAR IS ON IT'S SECOND TRANSMISSION WITH ONLY 47000 MILES, AND HAVING PROBLEMS WITH IT. DOESN'T WANT TO SHIFT INTO HIGHER GEAR AND CLUNKS SOMETIMES. HEADLIGHTS DID NOT WORK FOR FIRST 4 MONTHS WE OWNED THE CAR. DEALER COULD NOT FIND THE PROBLEM. SUNROOF OPENS AND CLOSES BY ITSELF. DEALERSHIPS HAVE NOT FOUND THE PROBLEM. MAP LIGHT HAS STARTED TO DO THE SAME. INDICATOR LIGHTS GO ON AND OFF. DEALER SAYS HE HAS NEVER HEARD OF A PROBLEM WITH THE WIRING ON THESE CARS AND THAT IT IS SAFE TO DRIVE. *NLM

Visibility › Power Window Devices and Controls
Filed Mar 11, 200330,000 milesNC

POWER WINDOW MOTOR (RIGHT SIDE PASSENGER) FAILED.*JB

Engine and Engine Cooling › Engine
Filed Mar 10, 2003NY

A PLASTIC SHIELD WHICH WAS MOUNTED UNDER THE ENGINE BECAME PARTIALLY LOOSE WHILE ACCELERATING. *DT *JB

Power Train › Clutch Assembly
Filed Mar 7, 200339,000 milesCT

I WAS HEADING HOME AND BARELY ON THE TURNPIKE, WHEN I HEARD A BIG BANG AND I COULD NOT SHIFT GEARS ANYMORE. I HAD SOME TROUBLE TO GET MY CAR THROUGH THE TRAFFIC FROM THE HIGH-SPEED LEFT LANE TO A SAFE SPOT AND CALLED THE TOWING SERVICE. I WAS ABOUT 140 MILES AWAY FROM HOME AND THE COST, AFTER THE ROADSIDE INSURANCE PAID ITS PART, WAS $400. AS IT TURNS OUT, THE PRESSURE PLATE OF THE CLUTCH BROKE INTO 3 PIECES. I WAS VERY LUCKY, AND SO WERE THE DRIVERS AROUND ME, THAT THE PROBLEM HAPPENED AT LOW SPEED SINCE THE BROKEN PIECES COULD HAVE EASILY TURNED INTO MISSILES, NOT TO MENTION THE INABILITY TO CONTROL THE CAR IN HEAVY TRAFFIC. ALTHOUGH THE CAR IS OUT OF WARRANTY, SINCE THE MILEAGE IS STILL VERY LOW, I BELIEVE THAT THE DEFECT IS SO UNUSUAL AND THE POTENTIAL EFFECTS OF SUCH A FAILURE ARE SO DANGEROUS THAT MANUFACTURER DOES BEAR A CONTINUED RESPONSIBILITY. ON 2/18/03 I INFORMED THE MANUFACTURER THAT I EXPECTED THEM TO CONFIRM REIMBURSING ME FULLY FOR THE $400 TOWING COST AND TO BEAR AT LEAST HALF OF THE COST OF $912 FOR REPLACING THE CLUTCH, $456. I ALSO OFFERED TO SEND COPIES OF THE RECEIPTS. THE BROKEN PARTS CAN ALSO BE INSPECTED IF YOU WHISH AT MY RESIDENCE OR AT A CONVENIENTLY LOCATED PLACE OF YOUR CHOICE. SINCE I DID NOT HEAR FROM THE MANUFACTURER SINCE THEY ACKNOWLEDGED ON 2/19/03 RECEIPT OF MY EMAIL AND PROMISED ACTION WITHIN 48 HRS., THEY DO NOT SEEM TO BE TAKING RESPONSIBILITY. THEREFORE, I WILL HAVE TO CONCLUDE THAT THIS PROBLEM, RATHER THAN BEING A FREAK EXCEPTION, IS

Seat BeltsCrash1 injured
Filed Feb 26, 2003VA

THE VEHICLE WAS INVOLVED IN A COLLISION, AND THE DRIVER'S SEAT BELT TENSIONER FAILED, WHICH CAUSED THE SEAT BELT NOT TO LOCK, CONSUMER SUFFERED INJURIES.*JB

Steering › Linkages › Tie Rod Assembly
Filed Feb 26, 200345,000 milesIL

DURING A SCHEDULED MAINTENANCE CHECK, AN INDEPENDENT MECHANIC DETERMINED THAT THE TIE RODS WERE LOOSE AND MUST BE REPLACED. *NM A RECALL WAS ISSUED FOR SOME 1999 AND 2000 MODELS, HOWEVER THE CONSUMER WAS INFORMED THAT HIS VEHICLE WAS NOT INCLUDED. *NM

Engine and Engine Cooling › Engine
Filed Feb 24, 2003VA

THERE WAS A LOUD NOISE COMING FROM THE ENGINE.*JB

Engine and Engine Cooling › Engine
Filed Feb 12, 2003MA

THE VEHICLE STALLED ON SEVERAL OCCASIONS.*JB

Electrical System › Ignition › Module
Filed Feb 6, 200378,402 milesME

FAILURE OF COIL PACK WITHIN EPA EMISSIONS WARRANTY PERIOD NOT COVERED BY VEHICLE MANUFACTURER. AT 3.5 YEARS/78402 MILES AFTER PURCHASE, ONE OF THE 4 COIL PACKS ON MY 1999 VW PASSAT FAILED, LEAVING THE VEHICLE RUNNING ON 3 CYLINDERS TO TRANSPORT ME TO THE DEALER FOR REPLACEMENT. THE COST WAS $174.25, BUT FORTUNATELY THERE WAS A REPLACEMENT COIL IN STOCK, SO THE VEHICLE WAS UNAVAILABLE BUT FOR 1 DAY. I HAVE RECEIVED NOTIFICATION THAT VW IS PAYING FOR THE REPLACEMENT OF THIS PART ON 2001 AND 2002 PASSATS, BUT WHY NOT MY 1999?

Suspension › Front › Control Arm › Lower Arm
Filed Feb 6, 200380,000 milesME

CREAKING NOISE EMINATING FROM PASSENGER SIDE LOWER CONTROL ARM BUSHING OVER LOW SPEED BUMPS. CAN BE REPRODUCED BY MANUALLY COMPRESSING FRONT SUSPENSION WHILE VEHICLE IS PARKED. DEALER SAYS VW DOESN'T CONSIDER FAILURE OF FRONT CONTROL ARM BUSHINGS TO BE A SAFETY ISSUE.

Electrical System › Ignition
Filed Feb 6, 2003109,500 milesIA

I HAD SMELLED HOT ELECTRICAL COMPONENTS FOR ABOUT A WEEK PRYOR TO LOOSING MY LIGHTS, HORN, TURN SIGNALS, TAIL LIGHTS, HEATER FAN, AND WIPERS. IT ENDED UP BEING THE IGNSION SWITCH ONCE REPACED THE SURGE OF ELECTRICITY CAUSED A SHORT UNDER MY DASH.

Engine and Engine Cooling
Filed Jan 30, 2003ME

WHILE DRIVING THE VEHICLE ON SEPTEMBER 2002 SUDDENLY INTERMITTENTLY ENGINE LIGHT AND HEAVY VIBRATION FORCE TO PULL OFF THE ROAD. DUE TO A FAULTY ENGINE COIL PACK. DEALER CHANGE THE FAULTY COIL PACK. DEALER REFUSE TO CHANGE THE OTHER THREE COIL. PLEASE PROVIDE FURTHER INFORMATION. TS

Suspension › Front › Control Arm
Filed Jan 28, 200392,353 milesMA

CREAKING/SQUEAKING NOISE FROM FRONT-RIGHT (PASSENGER) SIDE OF FRONT CONTROL ARMS. DEALER INDICATED NEED OF REPLACING CONTROL ARMS FOR WEAR. VEHICLE MANUFACTURED IN 99 WITH 92414 MILES, MOSTLY HIGHWAY MILES, DOES NOT GIVE A REASON FOR THESE TO FAIL AS MOST CARS HAVE CONTROL ARMS TO LAST A LIFETIME OF A VEHICLE HENCE FAILING AT THE CAR'S CURRENT CONDITION SHOULD NOT BE ACCEPTABLE.

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Jan 19, 200358,000 milesOH

I PURCHASED A 1999 VOLKSWAGAN PASSAT IN APRIL OF 2002 WITH 49,000 MILES ON IT THE TIMING BELT BROKE ON IT AT 58,000 MILES IN SEPTEMBER OF THAT SAME YEAR. AS PER VOLKSWAGON, THE BELT IS NOT DUE TO BE CHANGED UNTIL 105,000 MILES. IT RUINED THE TOP END OF MY ENGINE, COST TO REPAIR IS 3,000-4,000 DOLLARS. VOLKSWAGAN WILL NOT PAY FOR ANY OF THE COST, I FIND THIS TO BE UNFAIR THAT I SHOULD GET ONLY 6 MONTHS USE OUT OF A CAR THAT I STILL OWE 17,000 DOLLARS ON.

Engine and Engine Cooling
Filed Jan 17, 2003OH

CONSUMER STATES WHILE DRIVING THE VEHICLE AT ANY SPEED THE CHECK ENGINE LIGHT WOULD COME ON THEN ENGINE WOULD FAIL. DEALER NOTIFIED. TS

Engine and Engine Cooling
Filed Jan 15, 2003NY

CONSUMER STATED THAT THE TIMING BELT BROKE, CAUSING THE ENGINE TO FREEZE UP. TS

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipFire
Filed Jan 13, 2003CA

WHILE DRIVING AT 25MPH, THE VEHICLE EXPERIENCED TOTAL BRAKE LOSS. CAUSING A FIRE TO THE FRONT AND REAR WHEEL. DEALER HAS BEEN NOTIFIED AND WILL COST $2,8000 TO REPLACE THE ABS. PLEASE PROVIDE FURTHER INFORMATION.*JB

Electrical System
Filed Jan 6, 2003MI

COILPACK FAILURE IN VOLKSWAGEN 2.8 LITER V6 AND 1.8 LITER INLINE FOUR CYLINDER ENGINES

Tires
Filed Jan 2, 2003NY

THE MANUFACTURER'S RECOMMENDED TIRE PRESSURE IS NOT POSTED IN THE OWNER'S MANUAL OR ON THE VEHICLE, AS REQUIRED BY FMVSS 110.

Suspension › Front
Filed Nov 30, 2002WI

FRONT END KNOCKING STARTED AT 35,000 WORSE WHEN TURNING. BROUGHT TO DEALER FRONT RIGHT AND LEFT LOWER CONTROL ARMS NEEDED TO BE REPLACED NOT CERTAIN OF SAFTEY RISK IF PROBLEM LEFT UNFIXED. DT

Visibility › Windshield Wiper/Washer
Filed Nov 20, 2002NY

CONSUMER STATES THAT WHILE DRIVING AND NO WARNING THE WINDSHIELD WIPER WILL WORK INTERMITTENTLY AND IT WILL BE HARD FOR THE CONSUMER TO SEE DURING RAINY WEATHER. DEALER NOTIFIED TS

Electrical System › Wiring › Front UnderhoodFire1 injured
Filed Oct 29, 2002CO

CAR CAUGHT ON FIRE SHORTLY AFTER BEING DRIVEN. THE CAR WAS PARKED IN THE GARAGE WHEN THE FIRE STARTED. THE FIRE SPREAD TO THE REST OF THE HOUSE. THE FIRE WAS WITNESSED TO ORIGINATE ON THE RIGHT SIDE (PASSENGER) OF ENGINE COMPARTMENT UNDER THE HOOD. DT

Suspension › Front
Filed Oct 21, 2002TX

BUSHING FAILURE ON ALL 4 FRONT LOWER CONTROL ARMS. THESE BUSHINGS GRADUALLY BECAME LOOSE AND BEGAN SQUEAKING, ACCOMPANIED BY CLUNKING OVER LOW-SPEED BUMPS. THIS IS A COMMON PROBLEM ON THESE CARS. VW HAS REFUSED TO OFFICIALLY ACKNOWLEDGE THE DEFECT AND DO A RECALL, EVEN THOUGH THEY ARE PAYING FOR PART OF THE COSTS FOR SOME PEOPLE'S REPAIRS AND THEY HAVE REDESIGNED THE BUSHINGS IN QUESTION. FURTHERMORE, THE RELATIVELY INEXPENSIVE BUSHINGS CAN BE REPLACED WITHOUT REPLACING THE ENTIRE CONTROL ARM, BUT DEALERSHIPS REFUSE TO DO THAT, INSTEAD TO FORCE MOST CUSTOMERS TO PAY FOR THE MUCH MORE EXPENSIVE CONTROL ARM ASSEMBLY. THESE BUSHING FAILURES POSE A DANGER IF THEY FAIL SEVERELY ENOUGH. THE ONLY REASON THEY AREN'T CAUSING WRECKS IS THAT THE FAILURE IS GRADUAL AND MOST OWNERS REPLACE THEM BEFORE THE BUSHINGS GET TOO BAD. BUT THIS IS STILL A SAFETY ISSUE AND THE REPAIR IS HARDLY OPTIONAL. DT

Power Train › Clutch Assembly
Filed Oct 12, 2002GA

CLUTCH PEDAL WENT TO FLOOR IN VERY HEAVY TRAFFIC CAUSING POTENTIAL FOR AN ACCIDENT AND SEVERE INJURY. UPON INSPECTION, FOUND THAT CLUTCH HYDRAULIC HOSE ON THE V6 PASSAT IS INSTALLED SUCH THAT IT RESTS ON AN ADJACENT HOSE. THIS CAUSES ABRASION TO THE HOSE AND ULTIMATELY CATASTROPHIC FAILURE. THIS IN MY OPINION IS A DESIGN / WORKMANSHIP DEFECT THAT NEEDS TO BE CORRECTED. MR

Structure › Frame and Members
Filed Oct 10, 2002CA

THE VEHICLE DROPPED FROM THE HOIST WHILE BEING SERVICED, THE GM OF THE DEALERSHIP ATTRIBUTED THE ACCIDENT TO TOO MUCH ANTI-CORROSION COMPOUND BEING APPLIED TO THE VEHICLE AT THE TIME OF MANUFACTURING, THE MANUFACTURER WAS CONTACTED. NLM

Electrical System › Wiring › Rear Compartment/TrunkFire
Filed Oct 3, 2002PA

CONSUMER STATES THAT WHILE DRIVING AND NO WARNING THE REAR COMPARTMENT CAUGHT ON FIRE CAUSING THE CONSUMER TO PULL OVER. DEALER NOTIFIED. NLM

Engine and Engine Cooling › Exhaust System
Filed Sep 24, 2002MI

THE LEAK DETECTION PUMP IS PART OF THE EVAPORATIVE EMISSIONS CONTROL ON THIS CAR. WITHIN 2 DAYS OF BUYING IT, THE CHECK ENGINE LIGHT CAME ON. DEALER DIAGNOSED AND REPLACED THE PUMP BUT LIGHT CAME BACK ON NEXT DAY. SAME PUMP REPLACED AGAIN. SEARCH ON INTERNET AND DISCUSSION W/DEALER INDICATES THIS PART (MADE BY SIEMENS) IS A COMMON FAILURE AND WARRANTY ONLY 24,000 MILES. COST WAS $275 FOR ME TO HAVE FIXED. IF NEW ONES COMMONLY FAIL AND THIS IS EMISSIONS RELATED, SHOULDN'T THERE BE A RECALL? IS THIS THE RIGHT PLACE TO REPORT THIS? NLM

Electrical System › Wiring › Interior/Under Dash
Filed Sep 16, 2002OH

VEHICLE HAS BEEN RUNNIING, IT FORCES ANTIFREEZE DOWN WIRING HARNESS, AND SHORTS OUT COMPUTER THAT CONTROLS TRANSMISSION. VEHICLE WILL START TO SHAKE AND STALL OUT. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

Power Train › Automatic Transmission › Park/Neutral Start Interlock Switch
Filed Sep 12, 2002CA

WHILE DRIVING ON HIGHWAY AT 65 MPH GEAR WILL AUTOMATICLY GO INTO NEUTRAL AND SUDDENLY WILL SWITCH BACK INTO A LOWER GEAR. VEHICLE HAS BEEN TAKEN TRHEE DIFERENT TIMES TO DEALER, BUT PROBLEM STILL THERE.*AK

Suspension › Front › Control Arm
Filed Sep 3, 2002VT

WHILE DRIVING THERE'S A SQUEAKING AND POPPING NOISE COMING FROM UNDER SIDE OF VEHICLE WHEN GOING OVER BUMPS IN ROAD. TOOK VEHICLE TO MECHANIC, AND THEY REPLACED THREE CONTROL ARMS. A SHORT TIME LATER POPPING STARTED AGAIN, AND CONSUMER NEEDED A FOURTH CONTROL ARM. CONSUMER CONTACTED DEALER, AND THEY STATED VEHICLE WAS NOT UNDER ANY RECALL. CURRENTLY, ALL EIGHT CONTROL ARMS HAVE BEEN REPLACED.*AK

Service Brakes, Hydraulic › Power Assist › Hydraulic
Filed Aug 20, 2002CT

CONSUMER HAD TO REPLACE BRAKES EVERY 6000 MILES, AND SHE THOUGHT THIS WAS A PROBLEM BECAUSE FOR THE SAME REASON VOLKSWAGEN ISSUED RECALL 99V131001. BUT WAS TOLD THAT THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK

Electrical System › 12v/24v/48v Battery
Filed Aug 15, 2002UT

UPON REPLACEMENT OF THE BATTERY THE RADIO LOCKS DOWN TO PREVENT THEFT. LOCK OUT RESET CODE FAILS AND STEREO CAN NOT BE RESET FOR USE.*AK

Electrical System › 12v/24v/48v Battery
Filed Aug 8, 2002TX

WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING, ACID START LEAKING FROM THE BATTERY. DEALERSHIP IS AWARE OF THE PROBLEM. *AK THE INVOICE STATED THAT THE BATTERY WAS LEAKING ACID DOWN ON TO THE POWER STEERING RACK CAUSING THE BOOT TO SPLIT, THROWING FLUID OUT OF THE RACK. ALSO THE DIP STICK PLASTIC WAS BROKEN. *SCC

Tires
Filed Aug 1, 2002IN

I OWN A VEHICLE THAT IS SUBJECT TO RECALL PROGRAM 02V026000, WHICH I LEARNED ABOUT FROM CONSUMER REPORTS MAGAZINE. I HAVE NOT RECEIVED A RECALL NOTICE FROM VOLKAGEN , SO I CALLED THE VOLKSWAGEN CUSTOMER SERVICE LINE (800-822-8987). I WAS TOLD THIS IS NOT AN ACTUAL RECALL. THEIR SPOKESMAN SAID THEY ARE JUST INFORMING CONSUMERS NOT TO DRIVE ON A FLAT TIRE AS POSSIBLE DAMAGE COULD OCCUR. HE SAID THERE WOULD BE NO FUEL LEAK OR OTHER DANGER. IS THIS AN ACTUAL RECALL, SHOULD I TAKE IMMEDIATE ACTION, AND SHOULD VW PAY FOR THE CORRECTIVE ACTION?*AK

Suspension › Front › Control Arm
Filed Jul 23, 2002MI

LEFT AND RIGHT CONTROL ARMS ARE WORN AND NEED TO BE REPLACED-COMMON PROBLEM WITH 1999 VW. *AK

Suspension
Filed Jul 18, 2002FL

SUSPENSION SYSTEM CAUSES KNOCKS IN STEERING COLUMN. THIS AFFECTS CONSUMERS ABILITY TO PROPERLY CONTROL VEHICLE. CONSUMER HAD TIRE RODS CHANGED, AND PROBLEM STILL EXISTS. *AK *YH

Visibility › Power Window Devices and Controls1 injured
Filed Jul 15, 2002PA

CAR IS EQUIPPED WITH POWER WINDOWS. MY FAMILY WAS DRIVING WITH BOTH PASSENGER SIDE WINDOWS DOWN. (FRONT AND REAR). WHEN I PUSHED THE DRIVER CONTROL TO RAISE THE REAR PASSENGER WINDOW, THE FRONT PASSENGER WINDOW ALSO RAISED AT THE SAME TIME, CRUSHING MY WIFES ARM. THIS PHENOMENON IS REPEATABLE OVER AND OVER AGAIN.*AK

Fuel System, Gasoline › Storage › Tank Assembly
Filed Jul 10, 2002CA

MY CAR HAS THE EXACT SAME PROBLEM AS DESCRIBED BY YOUR RECALL CAMPAIN ID#01V157000. UNFORTUNATELY, MY CAR IS NOT INCLUDED IN THIS RECALL.*AK

Suspension › Front › Control Arm
Filed Jul 10, 2002KY

CONTROL ARM ON LEFT FRONT WHEEL HAS BEGUN CREAKING VERY LOUDLY AND I HAVE BEEN TOLD IT IS ABOUT TO FAIL. ON MOST CARS THE CONTROL ARMS ARE BUILT TO LAST THE LIFE OF THE CAR, SO AT ONLY 60,000 MILES THIS IS DEFINITELY A PROBLEM. UPON DOING SOME RESEARCH, IT APPEARS THIS IS VERY COMMON IN RECENT MODEL VOLKSWAGEN PASSATS, AND THAT A RECALL HAS ALREADY BEEN ISSUED IN GERMANY WHERE THEY HAVE STRICTER AUTOMOTIVE REGULATIONS. ALSO, THE PART WAS RE-ENGINEERED FOR 2001 MODEL PASSATS, INDICATING VOLKSWAGEN IS WELL AWARE OF THE PROBLEM. IF THIS PART IS FAILING ON BASICALLY ALL 98-2000 MODEL YEAR VOLKSWAGEN PASSATS, IT SEEMS LIKE ONLY A MATTER OF TIME UNTIL A CATASTROPHIC FAILURE CAUSES AN ACCIDENT, UNLESS A RECALL IS ISSUED IN THE UNITED STATES. PLEASE KEEP ME INFORMED ON ANY POSSIBLE RECALL INFORMATION. THANKS. *AK

Suspension › Front
Filed Jul 2, 2002WA

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 1999 Volkswagen Passat → · Every Passat year → · How the figures are calculated →