Page 6 of 13 · complaints 251–300 of 607

2011 Volkswagen Jetta complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Electrical System
Filed Jan 5, 201676,300 milesNY

WINDSHIELD WIPERS ARE WORKING INTERMITTENTLY IN THE COLD WEATHER... BUT AS SOON AS IT WARMS UP OR THE VEHICLE IS PULLED INTO A GARAGE... WIPERS BEGIN TO WORK AS NORMAL. ADDITIONALLY, THE VEHICLES HORN IS ALSO DOING THE SAME THING. THIS PROBLEM SEEMS TO OCCUR WHEN THE VEHICLE IS STATIONARY AND/OR MOVING IN EXTREME COLD WEATHER. VEHICLE DID THIS 2 YEARS AGO (2/14/2014). VW DEALERSHIP REPLACED HORN AND WIPER SWITCH. PROBLEM IS NOW OCCURRING AGAIN INTERMITTENTLY. MY VEHICLE WAS BROUGHT TO A TRUSTED VW MECHANIC TODAY (1/5/2016) WHO DIAGNOSED THE VEHICLE WITH 3 DIFFERENT ELECTRICAL TROUBLE CODES BUT FOUND NO PROBLEMS WITH THE HORN OR WIPERS INDIVIDUALLY. THROUGH RESEARCH ONLINE, I FOUND FOUND MANY SIMILAR STORIES WITH INTERMITTENT WINDSHIELD WIPERS AND HORNS IN THE COLD ON VW JETTAS 2011 AND LATER IN ARTICLES AND FORUMS. MY MECHANIC FEELS THAT THERE MAY BE FAULTY WIRING IN THESE VEHICLES THAT WITH EXTREME COLD CONDITIONS DOES NOT ALLOW THE FULL CONDUCTION OF ELECTRICITY TO PROPERLY ACTIVATE THE WINDSHIELD WIPERS AND/OR HORN WHICH CAN BE A HAZARD WHILE DRIVING ESPECIALLY IN ADVERSE WEATHER CONDITIONS. VW ADMITS THAT THERE HAVE BEEN PREVIOUS RECALLS TO PROBLEMS WITH MALFUNCTIONING WINDSHIELD WIPERS AND/OR HORNS BUT MY VEHICLE WAS NOT COVERED UNDER THE RECALL. ADDITIONALLY, VW IS REFUSING TO ADMIT THAT THIS IS A LARGER PROBLEM THEN JUST MY VEHICLE AND IS NOT WILLING TO HAVE THE ISSUE FULLY LOOKED INTO.

Air Bags
Filed Jan 4, 201672,000 milesMN

I OWN A 2011 VOLKSWAGEN JETTA THAT WAS DIAGNOSED BY A VW DEALERSHIP TO HAVE THE AIRBAG CLOCK SPRING FAILURE THAT IS IDENTICAL TO YOUR RECALL CAMPAIGN NUMBER: 15V483000. MY AIRBAG LIGHT REMAINS ON AT ALL TIMES AND WILL NOT DEPLOY IF NEEDED. THE VOLKSWAGEN DEALERSHIP HAS INFORMED ME THAT MY VIN AND THAT THIS VEHICLE'S MAKE AND MODEL WERE NOT COVERED BY THE RECALL-YOUR CAMPAIGN STATES OTHERWISE, PLEASE HELP OR ADVISE. VOLKSWAGAN

Fuel/Propulsion System
Filed Jan 3, 201677,000 milesCA

HIGH PRESSURE FUEL PUMP FAILED CONTAINATED THE FUEL SYSTEM WITH METAL PARTICLES WELL I WAS ON VACATION ON FIVE LANE FREEWAY JUST SOUTH OF PASADENA HIGHWAY 5 FALL LEFT LANE JUST STOPPED RUNNING ALMOST ACCIDENT TRYING TO CROSS FOUR LANES WITH NO POWER.

Electrical SystemCrash
Filed Dec 31, 201555,000 milesCA

IGNITION SWITCH KEY LOCK SOLENOID (N376) PROBLEM. HELLO, MY WIFE'S 2011 JETTA HAS A MALFUNCTIONING IGNITION LOCK CYLINDER. PERHAPS THE IGNITION SWITCH KEY LOCK SOLENOID (N376)? NORMALLY THE KEY SHOULD BE LOCKED IN THE IGNITION WHILE THE CAR IS IN D(DRIVE). HOWEVER, THERE APPEARS TO BE A MALFUNCTION IN THE N376 (OR OTHER) WHICH DOES NOT ENGAGE THE LOCKING SOLENOID. THIS ALLOWS FOR THE KEY TO BE PULLED OUT WHILE IN D. SHE WAS ABLE TO TURN THE CAR OFF AND PULL THE KEYS OUT OF THE CAR WHILE THE CAR WAS STILL IN D(DRIVE), GOT OUT OF THE CAR AND THE CAR ROLLED BACK AND HIT A PORSCHE. THANKFULLY THE CAR DID NOT RUN OVER A CHILD OR OTHER PERSON. FROM BRIEF RESEARCH I SEE THERE HAVE BEEN MULTIPLE RECALLS ON SIMILAR ITEMS, HERE IS AN ARTICLE ON ONE THOUGH NOT SPECIFICALLY ON THE 2011 JETTA.

Electrical System
Filed Dec 27, 201570,000 milesFL

DRIVER SIDE LOW BEAM NOT WORKING. THE HEADLIGHTS WERE REPLACED BUT THIS DID NOT FIX THE ISSUE. THE PROBLEM MIGHT BE WITH FAULTY PARTS OR ELECTRICAL.

Electrical System
Filed Dec 24, 201546,000 milesVA

LIGHTS STARTED RANDOMLY GOING OUT, AND CONTROL CENTER STARTED NAMING SEVERAL DIFFERENT BULBS THAT WERE OUT. WHEN TAKEN TO DEALER NOTHING WAS WRONG. I TOOK CAR HOME AND EVERYTHING WAS FINE. THE NEXT MORNING CAR ACTED UP AGAIN, SO I VIDEO TAPED IT AND TOOK IT BACK TO DEALER WHILE LEAVING RUNNING SO THEY COULD SEE. THIS TIME THEIR COMPUTER RECOGNIZED THE FAULT, WHICH WAS A FAULTY FUSE PANEL THAT WAS MELTING YET NOT TRIPPING FUSE.

Electrical System
Filed Dec 23, 201580,000 milesWA

THE RIGHT HALF OF MY JETTA LOST ALL OF ITS EXTERIOR LIGHTING SUDDENLY. THE VEHICLE WAS TAKEN TO THE UNIVERSITY VOLKSWAGEN DEALERSHIP HERE IN SEATTLE. IT WAS DETERMINED THAT FUSE SB16 AKA F16 MELTED CAUSING THE FUSE PANEL TO ALSO MELT. REPAIR INVOLVED REPLACING FUSE PANEL AND NEW UPDATED VERSION OF SB16 FUSE. THIS FUSE WAS THE SUBJECT OF NHTSA CAMPAIGN ID NUMBER: 13V569000 IN MY 2009 - 2011 VOLKSWAGEN TIGUAN AND THE 2009 -2010 JETTA. IT SEEMS THAT THIS HAS BEEN HAPPENING IN THE MY 2011 JETTA.

Fuel/Propulsion System
Filed Dec 17, 2015143,000 milesNJ

2011 JETTA DIESEL COMPLETE FAILURE OF HIGH PRESSURE FUEL PUMP WITHOUT WARNING AT 50 MPH ASCENDING A LARGE BRIDGE IN VEHICLE WHAT HAS HAD SCRUPULOUS PERIODIC MAINTAINANCE. OCCURRING AT RUSH HOUR ON A 4 LANE HIGH TRAFFIC RIVER BRIDGE (295 DELAWARE MEMORIAL BRIDGE) A VERY DANGEROUS TIME AND PLACE DUE TO COLLISION POSSIBILITIES. MY RESEARCH SO FAR IS THAT THIS IS A COMMON PROBLEM WITH THE COMPANY COVERING IT UP TO 120 THOUSAND MILES. NO NOTICE HAS EVERY BEEN RECEIVED OF THIS PROPENSITY OR OF THE, WHAT SEEMS TO BE "SECRET" WARRANTY EXTENSION.

Fuel/Propulsion System
Filed Dec 17, 201572,000 milesMI

HIGH PRESSURE FUEL PUMP FAILURE JULY 2015, WAS DRIVING AT HIGHWAY SPEED WHEN GLOW PLUG INDICATOR STARTED FLASHING, PULLED OFF HIGHWAY AND CAR STALLED IN HIGHWAY OFF-RAMP INTERSECTION. PUSHED CAR OUT OF INTERSECTION TO SIDE SHOULDER. CAR TOWED TO FOX VW OF ROCHESTER HILLS MI. VW AUTHORIZED WARRANTY CLAIM ON REPLACEMENT OF ENTIRE FUEL SYSTEM. REPAIR WAS COMPLETED AND CAR RETURNED. CAR SMELLED OF DIESEL IN THE INTERIOR COMPARTMENT. SMELL DID NOT LESSEN AFTER 1 WEEK EVEN WITH WINDOWS OPEN TO AIR OUT. RETURNED VEHICLE TO FOX VW. FOX VW STATED THAT THERE WAS A SPILL AT THE ACCESS TO THE FUEL PUMP SENDING UNIT UNDER THE SEAT. THE SPILL WAS CLEANED UP AND VEHICLE RETURNED. DIESEL SMELL WAS LESS. FAST FORWARD 3 MONTHS TO NOVEMBER 2015, RETURNED CAR FOR EXTENDED WARRANTY SERVICE FOR GLOW PLUG REPLACEMENT AT PURCHASING DEALER IN PENNSYLVANIA (THREE RIVERS VW), DEALER SERVICE TECHNICIANS DISCOVERED AND DOCUMENTED MULTIPLE FUEL SYSTEM LEAKS WITH INCORRECTLY INSTALLED COMPONENTS. FUEL WAS PRESENT ON TOP OF ENGINE, HIGH PRESSURE FUEL PUMP HOUSING AND FUEL FILTER HOUSING. TRAVELED IN THIS CAR WITH NEWBORN DAUGHTER AND 4YO SON MULTIPLE TIMES WITH LONG ROAD TRIPS IN THE TIME FROM THE FUEL SMELL COMPLAINT TO THREE RIVERS VW FINDING THE LEAKING FUEL. THREE RIVERS VW REPAIRED VEHICLE WITH AUTHORIZATION FROM VW AMERICA.

Electrical SystemCrash
Filed Dec 13, 201550,000 milesCA

AUTOMATIC CAR WAS "PARKED", TURNED OFF. KEY REMOVED, THOUGH IT WAS NOT IN P. EMERGENCY BRAKE WORKS AND APPLIED, BUT MAY NOT HAVE BEEN APPLIED ALL THE WAY. ROLLED BACK ACROSS THE LOW LOW GRADE PARKING LOT AND OUR WHITE CAR BUMPED A ... BLACK PORSCHE! DOESN'T APPEAR TO BE ANY DAMAGE OTHER THAN PAINT SMUDGE/TRANSFER FROM THE BUMPER. NORMAL SAFETY FEATURE WHERE THE CAR NEEDS TO BE IN PARK BEFORE THE KEY COMES OUT ISN'T WORKING PROPERLY. ANY ADVICE ON HOW TO FIX THIS? IF POSSIBLE MYSELF? IS THIS SOMETHING I CAN GET THE MFG TO PAY FOR? IT'S NOT UNDER WARRANTY. IT'S UNDER A 3 YR POWER TRAIN WARRANTY, BUT PRETTY SURE AT BEST THIS IS A ONLY RELATED TO A TRANSMISSION ISSUE, NOT DIRECTLY A TRANSMISSION ISSUE. NO RECALLS AS OF NOW FOR THIS ON MY VEHICLE. ANY ADVICE IS APPRECIATED.

Electrical System
Filed Dec 8, 201590,000 milesWI

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE FRONT DRIVER AND PASSENGER SIDE EXTERIOR HEAD LIGHTS AND THE REAR DRIVER SIDE TAIL LIGHT BECAME INOPERABLE AS THE LIGHTS OUT ERROR MESSAGE DISPLAYED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

Engine
Filed Nov 24, 201560,000 milesNJ

CAR SHAKES WHEN DRIVING TO THE POINT WE HAVE TO PULL OVER TURN THE CAR OFF AND RESTART IT. THE CHECK ENGINE LIGHT COMES ON AND GOES OFF AS IT PLEASES AS DOES THE EPC LIGHT. CAR WON'T ACCELERATE WHILE SHAKING.

Engine
Filed Nov 16, 201535,000 milesNC

WHILE DRIVING STRAIGHT ON A CITY HIGHWAY, THE CAR STALLED, AND WOULD NOT RESTART. THIS HAPPENED IN MODERATE TRAFFIC, BUT WE WERE ABLE TO COAST OUT OF THE ROAD AND INTO A PARKING LOT. THE DEALER WHERE WE BOUGHT THE CAR ANALYZED THE FUEL SYSTEM, AND RULED THAT OUT. HE FOUND A BAD FUSE RELATED TO THE FUEL PUMP, AND CLAIMS AT THIS TIME THAT IT IS PROBABLY AN ELECTRICAL ISSUE. AT THIS TIME, THE EXACT CAUSE REMAINS UNKNOWN. THIS IS THE THIRD TIME THAT WE'VE HAD THE SAME PROBLEM, THOUGH THE PREVIOUS TWO TIMES THE DEALERS CLAIMED THAT IT WAS A FUEL SYSTEM ISSUE.

Power Train
Filed Oct 29, 201595,000 milesNJ

EMISSION ISSUES, NEEDS TO REPLACE EGR FILTER ASSEMBLY AND DPF ASSEMBLY FOR A 4 YEAR OLD CAR. CHECK ENGINE LIGHT COMES AND GOES.

Electrical System
Filed Oct 27, 201579,990 milesTX

ANOTHER INSTANCE OF THE VW RADIO CEASING TO FUNCTION EVEN THOUGH THE FUSES ARE NOT BLOWN. RADIO WITH TOUCH PAD STOPPED WORKING, NO VOICE RECOGNITION OR CAR SPEAKER OUTPUT WHEN CONNECTED WITH THE BLUE TOOTH. NOT SURE EXACTLY HOW IT HAPPENED AS I ONLY OCCASIONALLY USE THE HANDSFREE AND HARDLY EVER USE THE RADIO.

Exterior Lighting
Filed Oct 26, 201570,000 milesTN

I HAVE OWNED A 2011 JETTA SINCE IT WAS RELEASED AND THIS VEHICLE HAS HAD TO HVAE THE HEADLIGHTS REPLACED MULTIPLE TIMES OVER THE LAST SEVERAL MONTHS NO MATTER WHAT SIDE OR BRAND OF BULB AND THERE IS NO INDICATION AS TO WHY.

Wheels
Filed Oct 22, 201582,000 milesFL

SIMILAR TO OTHER REPORTS HERE, EXTREME INNER SIDEWALL CRACKING; NO INDICATION FROM OUTSIDE; APPROXIMATELY 1/2 OF USABLE TREAD REMAINING. THIS AFFECTED ALL 4 TIRES AND WAS INSPECTED AT VW DEALER. HANKOOK COMMUNICATION OCCURRED WITH DETERMINATION OF TREAD SEPARATION. THIS IS AN EXTREMELY DANGEROUS SITUATION AS IT IS HIDDEN FROM EASY INSPECTION.

Fuel/Propulsion System
Filed Oct 16, 201538,000 milesNY

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE JERKED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE FUEL INJECTOR SYSTEM FAILED. FOUR INJECTORS, THE FUEL RINGS, THE IGNITION COIL, AND THE WIRES WERE REPLACED. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR FAILED. THE WINDSHIELD WIPER MOTOR WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. UPDATED 01/12/16*LJ; 04/19/18*JB *CN

Fuel/Propulsion System
Filed Oct 14, 201556,500 milesSC

CAR WITH APPROXIMATELY 56,500 MILES. ABOUT 50 MILES AFTER FUELING WITH DIESEL FUEL FROM A SUNOCO STATION, GLOW PLUG LIGHT STARTED BLINKING, CHECK ENGINE LIGHT ON AND CAR ENTERED A "LIMP MODE". WAS ATTEMPTING TO ACCELERATE ONTO A HIGHWAY FROM AN ON RAMP. WOULD NOT ALLOW ME TO GO OVER 25 MILES PER HOUR. BROUGHT TO NEAREST VW DEALERSHIP. WAS TOLD THE HIGH PRESSURE FUEL PUMP HAD ESSENTIALLY DISINTEGRATED AND THERE ARE METAL SHARDS THROUGHOUT THE ENTIRE FUEL SYSTEM, WHICH WILL NEED TO BE REPLACED. FUEL SAMPLE SENT TO VW FOR TESTING. AWAITING TO HEAR FROM DEALER WHETHER OR NOT THIS WILL BE COVERED UNDER WARRANTY.

Electrical System
Filed Oct 8, 201550,000 milesTX

WHILE DRIVING WITH APPROX. 50,000 MILES, THE RADIO POPPED AND COMPLETELY DIED. THE RADIO, ALONG WITH THE HANDS FREE PHONE CAPABILITY ARE NOW INOPERABLE. THE VEHICLE WAS TAKEN TO TWO (2) SEPARATE VOLKSWAGEN DEALERSHIPS AND EACH VERIFIED THAT THE FUSES WERE IN TACT AND IT WAS A FAULTY RADIO. THE BROKEN RADIO IS ACTUALLY STILL DRAWING POWER FROM THE BATTERY WHICH CAUSES FREQUENT DEAD BATTERIES. I HAVE ALREADY REPLACED TWO (2) BATTERIES IN THE LAST YEAR. THIS POSES A SAFETY CONCERN BECAUSE THE BATTERY COULD DIE AT ANYTIME AND LEAVE THE DRIVER STRANDED. THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THIS SAME PROBLEM WHICH WARRANTS A RECALL BEFORE ANYONE ELSE GETS HURT.

Engine
Filed Oct 8, 2015108,000 milesVA

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DPF FILTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000. THE VIN WAS UNAVAILABLE.

Fuel/Propulsion System
Filed Oct 3, 2015134,000 milesPA

HIGH PRESSURE FUEL PUMP FAILURE.

Electrical System
Filed Oct 2, 201515 milesVA

CAR STEREO WENT BLANK IN MY 2011 SPORTWAGEN TDI. IT WILL NOT POWER UP AT ALL. CHECKED THE FUSES AND THEY ARE ALL GOOD.

Electrical System
Filed Oct 2, 201548,800 milesMA

AT APPROX. 48,800 MILES WHILE DRIVING I HEARD A POP AND THE RADIO DIED. RADIO & HANDS FREE PHONE NO LONGER WORK. VW DEALER CHARGED $125 TO TELL ME THAT IT WAS DEAD, SUGGESTED PURCHASING A NEW RADIO ($1500) OR AN AFTER MARKET ONE. TOO MANY PEOPLE WITH THE SAME MAKE, MODEL AND YEAR HAVE HAD THE SAME ISSUE AS POSTED ON NUMEROUS SITES. IT'S A SAFETY HAZARD WITH THE LOSS OF THE HANDS FREE TELEPHONE.

Electrical System
Filed Oct 2, 201549,000 milesMA

THE HORN CHANGED SOUNDS FOR A FEW WEEKS THEN STOPPED WORKING ALL TOGETHER. IT'S A SAFETY ISSUE WHEN DRIVING ON THE HIGHWAY AND IN OTHER AREAS WHEN YOU DO NOT HAVE A HORN. I'VE SEEN ON THIS SITE THAT OTHERS HAVE HAD THE SAME COMPLAINT.

Power Train
Filed Oct 1, 201570,000 milesOH

2011 VW JETTA NOT COMPLETING DOWNSHIFTING THE CAR WILL LURCH WHEN THE VEHICLE COMES TO A STOP BECAUSE OF THE INCOMPLETE SHIFT. SITTING AT A STOP SIGN I LIFTED MY FOOT OFF THE BRAKE AND THE CAR LURCHED FORWARD ABOUT 4 INCHES. THIS TOOK PLACE SEVERAL TIMES. TOOK IT TO THE DEALER TO HAVE IT LOOKED AT AND IT WAS DIAGNOSED AS A BAD VALVE BODY IN THE TRANSMISSION. AFTER LOOKING ON COUNTLESS FORUMS AND LOOKING AT SERVICE BULLETINS ITS HAPPEN TO MANY PEOPLE. I WOULD VENTURE TO SAY THIS IS A CARRYOVER TRANSMISSION FROM OTHER MODEL YEARS AND OTHERS ARE HAVING THE SAME ISSUE. COULD PROVE TO BE FATAL IF YOU WERE TO BE STOPPED AT A STOP SIGN AND A CHILD WAS TO WALK OUT IN FRONT OF YOU!!!!

Air Bags
Filed Oct 1, 201550,000 milesCT

AIRBAG ICON COMES ON INTERMITTENTLY, DIAGNOSIS SHOWS DRIVERS AIRBAG HIGH RESISTANCE, RESETTABLE. FIX IS CLOCK SPRING REPLACEMENT. VOLKSWAGEN DEALER SAYS VIN ISN'T IN CURRENT RECALL BUT IS PROBLEM IS VIRTUALLY THE SAME ERROR AS OTHER SPORTWAGENS RECALLS AND IS A SAFETY ISSUE NOT TO MENTION THE COST.

Fuel/Propulsion System
Filed Sep 24, 201583,000 milesCA

THE CAR , 2011 VW JETTA TDI, STALLED WHILE DRIVING ON THE HIGHWAY FOR THE THIRD TIME. THIS IS THIRD REPAIR TO THE HIGH PRESSURE FUEL SYSTEM. METAL DEBRIS WERE FOUND PER DEALER. THE SECOND TIME WAS APPROX 1 1/2 YRS AGO WHILE MY WIFE WAS DRIVING ON THE FREEWAY WITH 2 KIDS. THE FIRST TIME WAS APPROX 3 YRS AGO.

Electrical System › Horn
Filed Sep 21, 201585,000 milesVA

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING AT AN UNKNOWN SPEED, THE HORN FAILED TO SOUND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM) IN 2011, BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 85,000.

Fuel/Propulsion System
Filed Sep 21, 201538,875 milesFL

38,875 MILES - TOTAL COLLAPSE OF THE FUEL LINE DUE TO AN INTERNAL FAILURE OF THE TANK FUEL PUMP (HPFP). VW DEALER INSPECTED AND FOUND METAL IN THE FUEL SYSTEM. VW DEALER TESTED THE FUEL IN MY TANK AND IT SHOWED CLEAN DIESEL FUEL WITH NO CONTAMINANTS. VW PAID DEALER TO REPLACED FUEL SYSTEM COMPONENTS & CLEANED TANK, UNIT IN TANK & HARD LINES. ADAPTED INJECTORS,BLEED FUEL BY STEM AND TESTED. I'VE RETAINED RECORDS, COMMUNICATION, AND SAMPLE OF GAS IN TANK AT TIME OF COLLAPSE. ONE PROBLEM AFTER ANOTHER WITH VEHICLE.

Fuel/Propulsion System
Filed Sep 18, 201560,000 milesAZ

WHILE DRIVING ON THE FREEWAY, THE DIESEL COIL LIGHT STARTED FLASHING AND OUR VEHICLE LOST POWER. WE PULLED OFF OF THE ROAD, THE VEHICLE STALLED, SO WE HAD THE VEHICLE TOWED TO THE DEALERSHIP. DEALERSHIP DETERMINED IT WAS A FUEL SYSTEM FAILURE(METAL IN THE SYSTEM) AND SENT THE FUEL TO BE TESTED. TEST RESULT SAID INSUFFICIENT LUBRICANT IN FUEL, THEREFORE REPAIRS NOT COVERED UNDER EXTENDED WARRANTY. DEALERSHIP INFORMED US THAT WE NEEDED TO BE USING "TOPTIER" DIESEL. WE RESEARCHED THIS (HAVING NEVER BEEN TOLD THIS BEFORE) AND REALIZED WE HAD PURCHASED DIESEL FROM A "TOPTIER" LISTED STATION (SHELL). DEALERSHIP TOLD US TO MAKE A CLAIM WITH OUR INSURANCE COMPANY SINCE IT WAS AN "OUTSIDE INFLUENCE" THAT CAUSED THE FAILURE. INSURANCE COMPANY IS INVESTIGATING WHETHER OR NOT THIS IS A VALID CLAIM.

Fuel/Propulsion System
Filed Sep 10, 201560,000 milesCA

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL FAILED AND NEEDED TO BE DRAINED. IN ADDITION, THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

SuspensionCrash
Filed Aug 29, 201538,000 milesCA

I HAD AN ACCIDENT WETE CARE VERIED HARD LEFT AND HAD ACCIDENT. INSURANCE AND LOCAL AUTHORITIES BLAMED ME FOR INCIDENT. CAR FRONT END WAD COMPLETELY REBUILT AND WITHIN ONE YEAR I HAVE A LOWER CONTROL ARM THAT HAS BROKEN DUE TO MANUFACTURE DEFECT. MOLD OF STEEL TO BALL JOINT- RUBBER. IT HAS BROKEN AGAIN AND VW WILL NOT STAND BEHIND STATING WARRANTY ON CHASSIS COMPONENTS ARE ONE YEAR. HOW DOES A MOJOR CHASSIS COMPONENT FAIL AND AND A HIGH SAFETY ISSUE, NOT STANT BEHIND THIS TYPE ITEM. IT HAS NOW TORN UP A NEW FRONT STRUT AND TOP STRUT TOWER. WHAT ARE MY OPTIONS AS I JUST HAD RECALL COMPLETED FOR FAILURE OF REAR TRAILING ARMS AND VW INSERTED PLATES TO STRENGTHEN. WHAT AREY OPTIONS AS THIS IS A GRAVE SAFETY ISSUE AND IM BEING ASKED TO SPEND 3K TO REPLACE AFTER WE JUST SPENT 14K TO REBUILD FRONT SUSPENSION AFTER ACCIDENT.

Fuel/Propulsion System
Filed Aug 28, 201570,077 milesCA

VEHICLE BEGAN STUTTERING AND LOST POWER. AFTER AN ADDITIONAL 20 SECONDS SHUT DOWN AND WOULD NOT RESTART. IT APPEARS TO BE A PROBLEM WITH THE DIESEL FUEL PUMP AS METAL DEBRIS WERE FOUND. DEALER CLAIMS VW MUST TEST FUEL HOWEVER I KNOW THE CAR HAS ALWAYS BEEN PROPERLY FUELED AND HAS THE FUELING SAFEGUARD DEVICE INSTALLED.

Fuel/Propulsion System
Filed Aug 20, 201552,000 milesNY

MANUAL TRANSMISSION TDI SPORTWAGEN. DRIVING 30 MPH IN 4TH GEAR. FLASHING GLOW PLUG WARNING LIGHT WENT ON. VEHICLE LOST POWER AND SPEED. ATTEMPTED TO DOWNSHIFT. ENGINE IMMEDIATELY SHUT OFF AND RPM WENT IMMEDIATELY TO 0. LOST POWER STEERING AND BRAKES. DID NOT HAVE ENOUGH SPEED TO BRING VEHICLE TO CURB. VEHICLE STOPPED AT INTERSECTION AND HAD TO BE TOWED. DEALER DIAGNOSED AS HPFP FAILURE.

Electrical System
Filed Aug 15, 201589,155 milesGA

RADIO POPPED AND WENT DEAD CAUSING A AMPERAGE DRAIN ON THE BATTERY. FUSES HAVE BEEN VERIFIED AS GOOD BUT THE RADIO WILL NOT TURN BACK ON EVEN AFTER RESETS.

Engine
Filed Aug 14, 201512,000 milesTN

I PURCHASED THE JETTA USED FROM CARMAX IN NASHVILLE, TN IN 2014. IT BEGAN HAVING SAFETY ISSUES ON MARCH 2014. RANDOMLY, MY CAR WILL JUST STOP WHILE DRIVING DOWN THE ROAD, OR AFTER ACCELERATING FROM A STOPPED POSITION WHEN MOVING ON FROM A STOP SIGN OR STOP LIGHT. I CAN BE DRIVING ANYWHERE FROM 15 MPH TO 50 MPH, AND ALL SYSTEMS SHUT DOWN. THE BATTERY LIGHT GOES ON, THE STEERING LOCKS, AND THE BRAKES LOCK. I ALWAYS PANIC, PUT THE CAR IN NEUTRAL AND HAVE LUCKILY MANAGED TO VEER OFF TO THE SIDE OF A ROAD AND STOP, SHUT THE CAR OFF, AND TURN IT BACK ON AGAIN. EUROFIX TRIED TO MANAGE THE PROBLEM BY REPLACING THE CRANK SENSOR AND CAM SHAFT. BUT HE PROBLEM CAME BACK, MUCH WORSE. THE SECOND PROBLEM IS NOW I CANNOT UNLOCK MY DRIVERS SIDE DOOR WITH MY MAGNETIC KEY OR BY STICKING THE ACTUAL KEY IN THE LOCK. I SEE THAT ANOTHER RECALL HAS BEEN ANNOUNCED FOR THE 2011 JETTA THAT IS NOT PULLING UP VIA MY VIN NUMBER, BUT I BELIEVE IT MIGHT BE MY CAR'S ISSUE: ONLINE, ATE THAT IN MARCH 29, 2011 (PUBLISHED BY NHTSA) IN WHICH AN ISSUE WITH "AN ELECTRICAL WIRING AND FUSE LAYOUT WHERE THE CONVERTER BOX IS PROTECTED BY THE SAME FUSE USED BY THE SIGNAL HORN AND THE ANTI-THEY ALARM SYSTEM. SHOULD THAT FUSE BE BLOWN,, THE CONVERTER WILL BE DISCONNECTED FROM THE POWER SUPPLY WHICH IN TURN WILL SHUT OFF APPLICATIONS SUCH AS THE ENGINE MANAGEMENT SYSTEM, LIGHTING SYSTEM, AND WIPERS"......"SHOULD THIS HAPPEN WHILE THE VEHICLE IS BEING DRIVEN, THE ENGINE COULD STALL OR THE HEADLIGHTS OR WIPERS COULD TURN OFF

Electrical System
Filed Aug 14, 201554,000 milesPA

HEADLIGHTS WENT OFF WHILE CAR IN MOTION AND WOULD NOT GO BACK ON. THE CONSEQUENCES OF THAT HAPPENING IF AT A HIGH RATE OF SPEED IS DISTURBING TO THINK ABOUT.

Electrical System
Filed Aug 13, 201565,000 milesAZ

THE IGNITION SWITCH WONT ALLOW THE KEY TO, TURN TO TURN THE VEHICLE OFF.

Electrical System › Horn
Filed Aug 7, 201543,000 milesMO

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN FAILED ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HORN ASSEMBLY WOULD NEED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VIN WAS NOT A PART OF NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED THREE SEPARATE TIMES. THE FAILURE MILEAGE WAS 43,000.

Electrical System
Filed Aug 1, 201572,300 milesTN

RANDOM EXTERIOR LIGHTS WERE NON-FUNCTIONAL WITH MULTIPLE DASHBOARD NOTIFICATION ERRORS. TOOK VEHICLE IN FOR SERVICE AND WAS TOLD THAT A BAD FUSE HAD SHORTED OUT AND MELTED THE FUSE BOX CAUSING THE PROBLEM. FUSE BOX MUST BE REPLACED DUE TO OVERHEATING OF BAD FUSE. REPAIR PLACE SAID THIS IS A KNOWN PROBLEM WITH VOLKSWAGEN AND CERTAIN MODELS HAD ALREADY BEEN ISSUED A RECALL.

Engine
Filed Jul 15, 2015105,000 milesPA

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MERGED TO THE RIGHT SIDE OF THE ROAD AND RESTARTED THE VEHICLE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE NUMBER TWO AND THREE FUEL INJECTORS WERE FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.

Engine
Filed Jul 10, 201546,674 milesCA

I WAS DRIVING TO WORK, WHICH INCLUDES CROSSING A TOLL BRIDGE DAILY. I WAS ON THE BRIDGE, WHICH IS ONLY A 2 LANE BRIDGE, WHEN ALL OF A SUDDEN MY DIESEL ENGINE FAILURE LIGHT BEGAN TO FLASH. I LOST ACCELERATION AND WAS ABLE TO PULL OFF TO THE SHOULDER SAFELY AND TURN OFF THE CAR. I SAT THERE FOR A FEW MINUTES CONTEMPLATING IF I SHOULD CALL AAA TO GET A TOW TO THE DEALER. SEEING AS I WAS ONLY ABOUT 5 MILES FROM THE VW DEALER, I DECIDED TO SEE IF MY CAR WILL MAKE IT THERE. IT STARTED BACK UP NO PROBLEM AND I WAS ABLE TO ACCELERATE BACK INTO TRAFFIC AND MAKE IT TO THE DEALER WITH NO FURTHER ISSUES. I EXPLAINED THE PROBLEM TO THE SERVICE REP. AND THEY CHECKED IN MY CAR AND I WAITED FOR THEM TO CALL ME WITH THE ISSUE. LATER IN THE DAY, I RECEIVED THE CALL FROM THE SERVICE REP., AND HE INFORMED ME THAT THE HIGH PRESSURE FUEL PUMP FAILED, AND THEY WILL HAVE TO REBUILD THE FUEL SYSTEM, AS THERE WERE METAL PARTICLES FOUND IN THE GAS AND GAS LINES. HE SAID THIS SOMETIMES HAPPENS WHEN A CUSTOMER MAY USE BIODIESEL FUEL OR A LOWER GRADE OF DIESEL. HE ALSO SAID THAT THEY WOULD HAVE TO SEND THE GAS SAMPLES OFF TO VW LAB TO REVIEW IN ORDER FOR THE REPAIRS TO BE APPROVED SINCE I HAVE THE EXTENDED WARRANTY. I AM SHOCKED THAT THIS OCCURED, SEEING AS MY CAR IS ONLY 4 YEARS OLD AND LESS THAN 50K MILES ON IT. THANKFULLY, THERE WAS NOT AN ACCIDENT AND NO ONE WAS HURT.

Engine
Filed Jul 6, 201553,000 milesKY

MY CAR STARTED SHAKING VIOLENTLY AS I WAS DRIVING. MY CHECK ENGINE LIGHT CAME ON ALONG WITH MY EPC LIGHT. THE CAR FELT LIKE IT WAS GOING TO BREAKDOWN ON THE INTERSTATE. I PULLED OVER AND TURNED THE CAR OFF THEN TURNED IT BACK ON AND IT WAS FINE. I DROVE A LITTLE WAYS DOWN THE ROAD AND THE SAME THING HAPPENED, SO I TOOK IT TO A DEALERSHIP AND THEY STATED L HAD A BAD IGNITION COIL WITH THE CODES 351,300,301,304,130. THEY REPLACED THE PART AND ALMOST EXACTLY A YEAR LATER 7/6/2015 I'M HAVING THE EXACT SAME PROBLEM.

Electrical System
Filed Jul 3, 201582,100 milesCA

WHILE DRIVING, RADIO/CD/HANDS FREE TELEPHONE DIED. SCREEN FLICKERED AND THEN WENT BLANK, NO POWER TO ALL THESE FUNCTIONS. VW REPAIR SAID THIS MODEL OF RADIO INSTALLED ON THIS YEAR VEHICLE WAS A COMMON PROBLEM, AND THAT THE RADIO UNIT IS DEAD AND WILL NEED TO BE REPLACED ($668 PLUS TAX FOR A REPLACEMENT BY DEALER). PLUS AN INSTALL FEE. AN UNGODLY PRICE FOR A REPLACEMENT RADIO THAT IS ONLY 4 YEARS OLD. THERE ARE NUMEROUS COMPLAINTS AND THREADS OUT WHICH WARRANT A RECALL. I USE THE HANDS FREE CONSTANTLY FOR WORK AND NOT BEING ABLE TO WILL MAKE ME HAVE TO USE THE PHONE IN AN UNSAFE MANNER. SAFETY IS PARAMOUNT. UPDATE 9/15/15*CW

Fuel/Propulsion System
Filed Jul 2, 2015144,000 milesPA

HIGH PRESSURE FUEL PUMP FAILURE.

Electrical System
Filed Jun 29, 201560,000 milesCT

IN THE PROCESS OF DRIVING THE VEHICLE THE ENGINE ALONG WITH ALL SYSTEMS IN THE VEHICLE SHUT DOWN WITH NO WARNING. THERE WAS NO ELECTRICAL POWER WHATSOEVER IN THE CAR AND THERE WAS NO INDICATION THAT ANYTHING IN THE VEHICLE WAS WORKING. IT SHOULD BE NOTED THAT A NEW BATTERY WAS INSTALLED IN THE VEHICLE APPROXIMATELY 2-3 WEEKS PRIOR TO THIS INCIDENT. THE CAR HAD SHUT DOWN ON TWO PREVIOUS OCCASIONS, BUT WAS PARKED AT THE TIME. IN EACH INSTANCE ELECTRICAL POWER WAS RESTORED IN APPROXIMATELY 40 MINUTES WITH NO ACTION TAKEN. THE CAR WAS GIVEN TO THE VW DEALER WHERE VW SPECIALISTS EXAMINED THE VEHICLE. THE PROBLEM COULD NOT BE DUPLICATED. AFTER 3 DAYS THEY WERE 90% POSITIVE THAT A MODULE IN THE STEERING COLUMN HAD FAILED. VW OF AMERICA DID NOT FEEL THAT THE FAILURE WAS A MANUFACTURES DEFECT NOR THE FACT THAT THE CAR SHUTS DOWN COMPLETELY WHILE BEING DRIVEN CONSTITUTED A SERIOUS SAFETY PROBLEM.

Electrical System
Filed Jun 26, 201538,414 milesCA

THE CAR LOSES POWER, STALLS THEN IT DIES. AT TIMES IT SPEEDS UP, AND STALLS DIES WITHOUT WARNING. LOSES ALL POWER, FOUND RECALL IN REFERENCE TO THIS ISSUE. VIN# MATCHES SERIES, MATCHES DATE, AND PLACE WHERE THE CAR WAS MADE, EXCEPT FOR THE LAST FEW DIGITS. RECALL 11V19600, AND VW WILL NOT REPLACE HARNESS TO ELECTRCIAL FUSE AND CIRCUIT BREAKER. I NEED TO HELP TO GET THIS RESOLVED. I HAVE BEEN BATTLING THE DEALER AND VW OF AMERICA SINCE 03/20/2015 UNTIL TODAY 06/26/2015

Air Bags
Filed Jun 25, 201582,000 milesMD

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS DIAGNOSED AS HAVING A FAILED PASSENGER OCCUPANT DETECTION CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.

Electrical System
Filed Jun 22, 201535,000 milesID

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING AT 50 MPH, THE VEHICLE SUDDENLY LOST POWER AND WAS UNABLE TO BE DRIVEN. THE GLOW PLUG LIGHT ILLUMINATED PRIOR TO THE FAILURE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER SEVERAL TIMES AND WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Volkswagen Jetta → · Every Jetta year → · How the figures are calculated →