2011 Volkswagen Jetta complaints

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE EXITING THE HIGHWAY AT 20 MPH, THE VEHICLE STRUCK A POTHOLE AND THE FRONT DRIVER SIDE BRAKE ASSEMBLY FAILED. THE BRAKE CALIPER WAS RUBBING AGAINST THE WHEEL AND LOCKED. THE CONTACT WAS ABLE TO REPAIR THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT DID NOT LATCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 70 MPH, THE BULB FAILURE WARNING INDICATOR ILLUMINATED SPORADICALLY INDICATING THAT THE EXTERNAL LIGHTS WERE FAILING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUSE PANEL HAD THERMALLY OVERHEATED, MELTED, AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

TOUCH SCREEN RADIO DIED INEXPLICABLY, WEIRD KNOCKING SOUND FROM SPEAKERS

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE RADIO STOPPED WORKING, WHICH CAUSED THE VEHICLE'S BLUETOOTH TO STOP WORKING. THE CONTACT'S CITY HAS A HANDS FREE LAW FOR SAFETY. IN THE COLD WINTER MONTHS, THE RADIO AND BLUETOOTH FAILURE PREVENTED THE CONTACT FROM BEING ABLE TO GET ANY UPDATE INFORMATION. THE CONTACT CHANGED THE FUSES, BUT THAT DID NOT CORRECT THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 8/19/15*CN UPDATED 9/30/12 *JS

WHILE DRIVING, RADIO/CD/HANDS FREE TELEPHONE DIED. BLANK SCREEN, NO POWER. ALL FUSES FINE. AFTER REMOVING RADIO AND CHECKING WIRING /GROUND, AUTO STEREO REPAIR GUY SAID THAT THE RADIO UNIT IS SHOT AND WILL NEED TO BE REPLACED ($600 PARTS BY DEALER) OR REPAIRED FOR MORE. 2011 CAR HAS JUST OVER 300000 MILES. RIDICULOUS

I LOVE THIS CAR BUT FOR THE LAST YEAR I HAVE BEEN REPLACING LIGHTS BULBS EVERY THREE MONTHS. NOW I HAVE RUNNING LIGHTS GOING OUT, NO TURNING SIGNALS, TAIL LIGHT FLICKERS, THERE IS SOMETHING THAT IS WRONG WITH THE ELECTRICAL WIRING IN THIS CAR.

WIFE CAME HOME AND SAID RADIO NOT WORKING. FROM THE RESEARCH I HAVE BEEN LOOKING AT. IT'S DONE. HAVE TO GET A NEW OR AFTERMARKET UNIT. CAN'T BELIEVE I AM THE ONLY ON WITH THIS PROBLEM.

I WAS HAVING TROUBLE WITH VARIOUS LIGHT BULBS GOING OUT. IT TURNED OUT TO BE A FUSE THAT HAD MELTED THE FUSE PLATE. I AM LUCKY THAT IT HAD NOT STARTED A FIRE. MY DEALER REPLACED THE FUSE PLATE AT A COST OF 372 WHICH VW IS REFUSING TO REIMBURSE ME FOR. I KNOW OTHER VW MODELS HAVE HAD THE EXACT SAME PROBLEM AND HAVE BEEN RECALLED. THIS IS A SERIOUS SAFETY ISSUE AND SHOULD BE RECALLED AS SOON AS POSSIBLE. LOOSING YOUR HEADLIGHTS AT NIGHT OR A VEHICLE FIRE ARE SERIOUS SAFETY ISSUES. *TR

HPFP CATASTROPHIC FAILURE STARTED VEHICLE AND WHILE DRIVING EXPERIENCED LOSS OF POWER. DIESEL GLOW PLUG ILLUMINATED AND MFD MESSAGE READ "SERVICE NOW". STALLED AT TRAFFIC LIGHT AND WOULD NOT RESTART. TOWED TO VW OF CORPUS CHRISTI THE NEXT DAY. VW REPAIRED AT THEIR COST. NEVER FUELED WITH ANYTHING BUT DIESEL. REPAIR TICKET INDICATED THAT 'DIESEL LOOKED OK". I WAS FORTUNATE THAT THIS DID NOT OCCUR AT HIGHWAY SPEED. I BELIEVE THAT THE COMPLAINT WAS CLOSED TOO EARLY BY THE NHTSA AND IS NOT DUE TO MISFUELING AS YOU HAVE BEEN CONVINCED BY VW BUT RATHER A DESIGN FLAW IN THE HPFP. I HAVE LOST CONFIDENCE IN THIS BRAND AND THE NHTSA DUE TO THIS ISSUE. *TR

HORN STOPPED WORKING FUNCTIONING. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 75 MPH, THE DOOR LOCKS ON THE VEHICLE BEGAN TO LOCK AND UNLOCK INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

DRIVING DOWN THE HIGHWAY AT ABOUT 55MPH, STARTED SWITCHING LANES AND STEPPED ON THE GAS TO ACCELERATE. THE CAR SPUTTERED AND THE ENGINE VIBRATED. THE CAR FELT LIKE I WAS GOING TO STALL DRIVING IN THE HIGH-SPEED LANE. THE YELLOW CHECK ENGINE LIGHT CAME ON AND EPC LIGHT STARTED FLASHING. SWERVING BACK INTO THE LOWER SPEED LANE I COULDN'T EVEN KEEP THE CAR AT 55MPH. I HAD TO PULL OVER ON THE HIGHWAY TO SEE IF I COULD MAKE SENSE OF IT. AFTER TURNING OFF THE CAR AND THEN BACK ON, THE LIGHTS WENT OFF AND THE CAR WAS FINE. I TOOK IT TOO THE MECHANIC AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG AFTER $85.00 DIAGNOSTIC. THE CAR RAN FINE FOR 2 DAYS UNTIL THE SAME EXACT THING HAPPENED WHILE DRIVING ON THE HIGHWAY AGAIN. THIS OCCURRED ON AND OFF INTERMITTENTLY ABOUT EVERY 1-2 DAYS FOR ABOUT 2 WEEKS. THREE TRIPS TO THE MECHANIC WITHIN THOSE 2 WEEKS AND WITH EACH VISIT THERE WAS A COMPUTER CONNECTED TO THE CAR AND A FULL SYSTEMS DIAGNOSTIC REPORTED THAT THERE WAS NOTHING WRONG WITH THE CAR. IT BECAME DANGEROUS FOR ME TO DRIVE THE CAR AND EVEN MORE SO TO DRIVE IT ON THE HIGHWAY. AFTER THE SECOND WEEK THE LIGHTS FINALLY CAME ON AND STAYED ON AND THE PROBLEM WAS DIAGNOSED AS THE ENGINE MISFIRING IN 2 OF THE CYLINDERS. THE MECHANIC CHANGED WITH THE IGNITION COIL ON 12/15.2014. THE ENGINE RAN COMPLETELY FINE WITHOUT ANY ISSUES UNTIL LAST WEEK, 3/19/2015. AT 3 MONTHS AND ONLY 28,000 MILES ON THE CAR THE SAME PROBLEM STARTED TO REOCCUR WHILE GETTING ONTO THE HIGHWAY AND ATTEMPTING TO ACCELERAT

MY VW HAS HAD PROBLEMS SINCE A WEEK AFTER I BOUGHT IT. WHILE GOING 1500 RPM'S AROUND 15-25 MPH MY CAR CHUGS AND STALLS. I HAVE BROUGHT IT TO VW 4 TIMES, AND A PERSONAL MECHANIC. EACH TIME VW SAID THERE WAS A EITHER A COMPUTER ISSUE AND THAT THEY HAVE FIXED IT OR SAID THERE WAS NO ISSUE. THEY COMPLETELY RESET MY CARS COMPUTER BACK TO FACTORY SETTINGS DUE TO THEM SAYING THAT MY CAR LEARNED MY DRIVING STYLE. THIS DIDN'T HELP. YEARS LATER I AM STILL HAVING THIS PROBLEM. I HAVE ALMOST GOTTEN IN A FEW CAR ACCIDENTS BECAUSE OF THE STALLING/CHUGGING PROBLEM. I HAVE AN INFANT AND CAN'T HAVE MY FAMILY CAR CAUSING SUCH PROBLEMS. *JS

4:45 AM AT 45 MPH, THE ENGINE SPUTTERED THEN TWO DASH LIGHTS SHOWED UP, I PULLED OVER TO CHECK WHAT THEY MEANT. ONE SAID PRE GLOW BEFORE START UP; IF FLASHING MALFUNCTION IN THE DIESEL ENGINE, THE OTHER WAS THE ENGINE MALFUNCTION WHICH SAID EMISSION MALFUNCTION. I HAD THE VEHICLE TOWED TO LOCAL GARAGE THEY DETERMINED IT WAS A FUEL PUMP ISSUE AND SHOWED ME ALL THE METAL SHAVINGS IN THE FUEL METERING VALVE. THEY TOLD ME TO TAKE IT TO VW AS THERE ARE MANY BULLETINS ON THE PROBLEM. *TR

I WAS ON ROUTE 95 IN FLORIDA DRIVING AT NIGHT AND A CAR HAD CUT IN FRONT OF ME I HONK MY HORN AND THEN BOTH OF MY HEADLIGHTS BLEW. I HAD TO PUT FLASHERS ON AND GET OFF NEXT EXIT TO FIND A AUTO PARTS STORE WHERE THEY CHANGE BOTH HEADLIGHT BULBS. I THEN CHECKED FOR RECALLS ON MY CAR FOUND OUT THAT THE HORN WAS FAULTY AND THAT IT COULD CAUSE ELECTRONIC MALFUNCTION AND SHUT ENGINE OFF. HEADLIGHTS ARE WORKING NOW BUT MY HORN DOES NOT WORK. CONTACTED VW ABOUT RECALL AND THEY SAID THAT SINCE I HAD HIGH MILEAGE. THAT I HAD NO WARRANTY ON THE VEHICLE AND THAT I WOULD BE RESPONSIBLE FOR THE REPAIRS. *TR

OUTSIDE TEMP WAS 3 DEGREES F, APPROX 0730 ON 16FEB15 I HAD BEEN ON SHIFT THE CAR HAD NOT BEEN STARTED FOR 48 HRS. I STARTED THE CAR, AND WENT BACK INSIDE THE WORK BUILDING FOR APPROX. 5 MIN. WHEN I WENT BACK TO THE CAR I NOTICED A LARGE FLUID SPILL EMANATING FROM THE BOTTOM OF THE ENGINE COMPARTMENT. I IMMEDIATELY TURNED OFF THE VEHICLE. AFTER REQUESTING ASSISTANCE FROM A CO-WORKER IT WAS DISCOVERED THAT WHEN THE IGNITION SWITCH WAS ACTIVATED LARGE AMOUNTS OF DIESEL FUEL WAS SPURTING FROM THE TOP-FRONT PORTION OF THE FUEL PUMP. THE VEHICLE HAS BEEN LEFT OFF, IS CURRENTLY AWAITING TOW, DIAGNOSTIC AND REPAIR ESTIMATES. *TR

TRAVELING ALONG AT HIGHWAY SPEED. CAR SPUTTERED AND DIED. I WAS ABLE TO PULL OVER AND BE TOWED TO A REPAIR SHOP. APPARENTLY THERE IS A WELL-KNOWN DESIGN FLAW IN THE INTERCOOLER INTAKE PIPE ON ALL VOLKSWAGEN TDI (DIESEL) ENGINES SINCE 2009 THAT CAUSES MOISTURE TO DEVELOP IN THE INTERCOOLER INTAKE PIPE DURING COLD WEATHER. IF ENOUGH MOISTURE COLLECTS IN THIS PIPE, IT WILL GET CHANNELED TO THE ENGINE AND BE FED INTO THE CYLINDERS, CAUSING THE CAR TO SPUTTER AND STALL EXACTLY AS MINE DID - OR TO SIMPLY NOT START ON COLD DAYS. OTHER SIDE EFFECTS OF THIS, ARE SEVERE ENGINE DAMAGE. VW IS WELL AWARE OF THIS ISSUE, AND HAS ISSUED A TSB ABOUT IT. "TSB# 21 11 06 / 2025464 FROZEN AIR CHARGE COOLER" AND THERE IS A REPAIR PART THEY HAVE ALREADY DESIGNED - # COLD WEATHER IC KIT 1K0-198-803-B... HOWEVER, THE PART IS ONLY MADE AVAILABLE UPON REQUEST AND AT OWNER EXPENSE IF OUT OF WARRANTY. THIS IS NOT A WARRANTY ISSUE; THIS IS HUGE SAFETY HAZARD AND A DESIGN FLAW THAT VW NEEDS TO CORRECT FOR ALL OWNERS. THIS SITUATION ALSO, APPARENTLY DOES NOT THROW ANY CODES TO THE VEHICLE COMPUTER, AS THERE ARE NO SENSORS OF ANY TYPE IN THIS INTERCOOLER PIPE. THE ONLY WAY TO DETERMINE THAT THIS IS THE CAUSE, IT TO PUT THE VEHICLE UP, AND REMOVE ONE END OF THIS HOSE AND SEE IF WATER OR 'SLUDGE' DRAINS OUT OF IT, AND THIS PIPE WOULD PROBABLY BE DESTROYED IN ANY FRONT-END COLLISION, AS IT'S FAR FORWARD IN THE ENGINE COMPARTMENT. THERE IS A TON OF INFORMATION ABOUT THIS ALL OVER THE INTERNET. HERE IS A LINK TO

WAS DRIVING OUR 2011 JETTA SPORTWAGEN TDI 25 MPH AND CHECK ENGINE LIGHT AND ENGINE HEATER LIGHT WERE FLASHING. CAR WENT INTO SAFE MODE WITH VERY LITTLE THROTTLE CONTROL. TOOK TO DEALER AND WAS TOLD A CATASTROPHIC FUEL SYSTEM FAILURE OCCURRED AND THE ENTIRE FUEL SYSTEM NEEDS TO BE REPLACED. FOUND OTHER CAR OWNERS ONLINE HAVE HAD SIMILAR ISSUES. IT IS BEING COVERED UNDER WARRANTY BUT IF THIS IS AN ON GOING PROBLEM SHOULD BE ADDRESSED. THIS WOULD BE A HUGE EXPENSE OVER $6,000.00 IF NOT UNDER WARRANTY. *TR

ON NOVEMBER 22,2014, I TURNED ON MY CAR LIKE ANY OTHER DAY AND HEADED TO GO RUN SOME ERRANDS, EVERYTHING APPEARED FINE. I HEADED TO MY FIRST ERRAND AND AFTER FINISHED I TURNED MY CAR ON AGAIN BUT MY STEREO WOULD NOT TURN ON. I TURNED THE CAR OFF AND THEN BACK ON THINKING THAT THAT WAS GOING TO FIX IT BUT NOTHING, THE STEREO SIMPLY APPEARED DEAD. I HAD NEVER HAD STEREO PROBLEMS PRIOR TO THIS SO I WAS QUITE SURPRISED THAT WITHOUT A WARNING MY STEREO WOULD JUST DIE. THAT SAME DAY I CALLED THE VOLKSWAGEN DEALERSHIP AND THEY SAID I COULD SIMPLY STOP BY AND THEY'D HAVE MY STEREO LOOKED AT BUT WHEN I SHOWED UP THEY SAID IT WOULD BE $140 SIMPLY TO GET IT DIAGNOSED AND THEN I'D STILL HAVE TO PAY FOR THE REPAIRS! NEEDLESS TO SAY I WALKED OUT. I COULDN'T BELIEVE THAT THEY WOULDN'T EVEN GIVE MY STEREO A COMPLIMENTARY DIAGNOSTIC! THE SAME DAY I TOOK MY CAR TO A SPECIALIST AND HAD THE FUSES CHECKED AND THE FUSES WERE FINE BUT IT APPEARS I NEEDED A COMPLETELY NEW STEREO! MY CAR IS RELATIVELY NEW TO HAVE STEREO PROBLEMS, THIS IS UNHEARD OF! I HAVE ALWAYS GIVEN MY CAR THE PROPER MAINTENANCE AND I AM QUITE UNHAPPY WITH THIS ISSUE. HAVING LOOKED AT MULTIPLE OTHER COMPLAINTS ABOUT THIS PARTICULAR ISSUE ONLINE I HOPE VW CAN ADDRESS THIS PROBLEM VERY SOON. *JS

ON FEBRUARY 1, 2014 I TURNED ON MY CAR AND HEADED TO CHURCH AT ABOUT 1 IN THE AFTERNOON, EVERYTHING APPEARED FINE. AFTER CHURCH I DID THE SAME; HOWEVER, SHORTLY AFTER I HAD LEFT THE CHURCH PARKING LOT THE GLOW PLUG AND BATTERY SYMBOLS STARTED FLASHING AND SUDDENLY MY ENGINE STOPPED. OUT OF NOWHERE MY CAR STALLED IN THE MIDDLE OF THE ROAD, THANK GOODNESS I HAD MANAGED TO STEER TO THE SIDE AND THAT THE CARS ON THE ROAD MANAGED TO GO AROUND ME BECAUSE IT COULD HAVE TURNED OUT INTO A TRAGEDY. I HAD NEVER HAD ANY ISSUES WITH MY ENGINE/BATTERY NOR DID ANY OF THE DASHBOARD WARNING LIGHTS LIGHT UP PRIOR TO THIS INCIDENT. I TRIED TURNING MY CAR BACK ON SEVERAL TIMES BUT IT WAS UNRESPONSIVE. THE BATTERY AND ALTERNATOR SOUNDED FINE BUT FOR SOME REASON THE CAR JUST WOULDN'T START BACK UP. COULD IT HAVE BEEN THE FUEL PUMP? MY CAR RUNS ON DIESEL AND I HAVE ALWAYS FUELED IT WITH THE APPROPRIATE FUEL WITHOUT ANY ISSUES SO WHAT NOW? I HAD TO PUSH MY CAR OUT OF THE MIDDLE OF THE ROAD AND CALL A TOW SERVICE TO TOW MY CAR HOME. OVER THE NEXT WEEK I DROVE A RENTAL TO WORK AND CALLED THE VOLKSWAGEN DEALERSHIP AND LEFT MULTIPLE MESSAGES FOR PARTS AND SERVICE AND FOR THE PERSON IN CHARGE OF EXTENDED WARRANTY. IT'S BEEN A WEEK AND THEY HAVE NOT ANSWERED. MY CAR HAS BEEN OUT OF A WARRANTY NOW FOR A WHILE, HOWEVER I HAVE MAINTAINED IT AND GIVEN IT THE PROPER CARE SO IT DOES NOT MAKE SENSE THAT A 2011 VEHICLE WOULD SIMPLY STALL IN THE MIDDLE OF THE ROAD WITHOUT A WARNING. I AM SURE THAT THIS IS A MANUFA

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING AT AN UNKNOWN SPEED, THE COOLANT LEVEL DECREASED. THE VEHICLE WAS TAKEN TO THE DEALER. THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE, BUT FILLED THE COOLANT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

TL*THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THERE WAS AN INTERMITTENT ELECTRICAL SHORT CAUSING THE HEADLIGHTS AND THE WIPERS TO TURN OFF UNEXPECTEDLY. ALSO, THE HORN AND THE TEMPERATURE CONTROLS FAILED TO WORK. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 11V196000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

THE RADIO MALFUNCTIONED AND THE HANDS FREE PHONE OPERATION WAS ALSO DISABLED. THIS IS A SAFETY ISSUE WITHOUT THE HANDSFREE PHONE OPTION. *TR

TL*THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE AS THE TRACTION CONTROL AND THE LOW AIR PRESSURE WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE SHIFTED INTO THE NEUTRAL POSITION INDEPENDENTLY AS THE DRIVE POSITION LIGHT FLASHED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE MECH TRONIC UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V333000 (POWER TRAIN). THE FAILURE MILEAGE WAS 105,000. THE VIN WAS NOT AVAILABLE.

HIGH PRESSURE FUEL PUMP FAILURE, RESULTING IN DAMAGE THAT REQUIRED REPLACING THE ENTIRE DIESEL FUEL SYSTEM. REPAIR COVERED UNDER VW WARRANTY, ESTIMATED COST (ACCORDING TO VW) HAD THIS NOT BEEN COVERED WAS $8000. THIS FAILURE WAS NOT DUE TO MIS-FUELING, HOWEVER THE FUEL TANK WAS VERY LOW. I HAVE NO REASSURANCES FROM THE MANUFACTURE THAT THIS PROBLEM WILL NOT REOCCUR. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE FROM THE FRONT PASSENGER SIDE WHEEL. THE CONTACT DID NOT DISCLOSE IF A POLICE REPORT WAS FILED OR NOT AND WHO EXTINGUISHED THE FIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.

I HAVE A 2011 VW JETTA TDI (DIESEL). AFTER LEAVING MY CAR PARKED FOR ABOUT A WEEK, IT WOULD NOT START. THE BATTERY WAS FINE, SO I HAD IT TOWED TO THE DEALER, AND WAS TOLD THAT CONDENSATE HAD BUILD UP IN MY INTERCOOLER AND AIR INTAKE LINES AND FROZEN. THE SUGGESTED REPAIR WAS TO REPLACE THE INTERCOOLER, AND ASSOCIATED PARTS, BUT I HAD THEM THAW AND DRAIN THE LINES AND TOOK MY CAR HOME. I AM CONCERNED BECAUSE IF THE CONDENSATE BUILT UP IN THE LINES AND GOT INTO MY ENGINE I CAN POTENTIALLY THROW A ROD CAUSING SEVERE ENGINE DAMAGE. I ASKED THE DEALER ABOUT THIS AND THEY SAID WHILE UNLIKELY, IT COULD POTENTIALLY HAPPEN. I'D LIKE TO KNOW THE PREVALENCE OF THIS IN THE 2011 JETTA TDI SO I CAN MAKE AN INFORMED DECISION ABOUT THE FUTURE OF MY CAR. *TR

EXTERIOR LIGHTS KEPT GOING OUT - FIRST THE FRONT LEFT LOW BEAM AND THEN THE HIGH BEAM, THEN THE RIGHT SIDE FRONT LIGHTS, THEN REAR BRAKE LIGHTS - RIGHT, THEN LEFT. PROBLEM DIAGNOSED AS A FUSE PLATE - "FOUND 30AMP FUSE THAT CONTROLS LIGHTS THAT ARE OUT IS MELTED AND BLOWN" KNOW THIS WAS PART OF A RECALL FOR OTHER VIN #S FOR THE 2011 JETTA BUT BELIEVE THE PART WAS FLAWED/HAD A DEFECT AND VW WON'T STAND BEHIND THEIR PRODUCT. *TR

RIGHT SIDE HEADLIGHT STOPPED WORKING. I TOOK IT TO AN INDEPENDENT MECHANIC WHO CHANGED THE LIGHT BULB. ONE DAY LATER, THE RIGHT SIDE HEADLIGHT STOPPED WORKING AGAIN. *TR

BROUGHT TO DEALER FOR A DPF LIGHT. DEALER DIAGNOSED WITH A CLOGGED PARTICULATE FILTER REPLACED UNDER WARRANTY. PICKED UP CAR DROVE ABOUT 5 MILES AND THE GLOW PLUG LIGHT CAME ON TURNED AROUND AND HEADED BACK TO DEALER CAR WENT INTO LIMP MODE (ON I93 RUSH HOUR TRAFFIC) SHUT CAR OFF IN VW PARKING LOT AND TECH COULD NOT GET IT TO START AGAIN. RECEIVED A CALL NEXT DAY WITH THE HPFP FAILURE NEWS AND THE FRAGMENT WENT THROUGH THE ENTIRE SYSTEM. DEALER TESTED FUEL AND CONFIRMED NO GAS IN THE 3/4 OF A TANK THAT IS IN THE CAR CURRENTLY. *TR

I HAD DRIVEN THE CAR EARLIER THAT DAY (ABOUT 40 MILES) WITH NO PROBLEMS. I GOT HOME AT ABOUT 7:30PM AND PARKED THE CAR OUTSIDE OUR HOUSE. AT ABOUT 2AM, I HEARD A BEEPING CAR HORN. I LOOKED OUTSIDE AND SAW FLAMES COMING OUT OF THE FRONT DRIVERS SIDE OF OUR BEAUTIFUL 2011 JETTA SPORTWAGEN. I DIALED 911, THE CAR CONTINUED TO BURN UNTIL THE FIRE DEPT ARRIVED AND PUT IT OUT. THE CAR IS A TOTAL LOSS. I'M ONLY HAPPY IT WASN'T PARKED INSIDE A GARAGE WHERE THE FIRE WOULD HAVE DESTROYED OUR HOUSE AS WELL. NO WORK HAD BEEN DONE ON THE CAR RECENTLY AND NO AFTERMARKET OPTIONS WERE INSTALLED. I HAVE ONLY ONE QUESTION - WHAT COULD CAUSE A COMPLETELY COLD CAR (NOT DRIVEN IN OVER 6 HOURS) TO SUDDENLY BURST INTO FLAME?? THANK YOU.

I PURCHASED A USED 2011 VOLKSWAGEN JETTA IN JULY 2012 WITH APPROXIMATELY 20,000 MILES. 6 MONTHS LATER I NOTICED THAT ONE OF THE FRONT HEADLIGHTS WAS OUT. I LOOKED UP THE REPLACEMENT BULB AND PURCHASED A H7 HALOGEN BULB FOR APPROXIMATELY $25. A FEW MORE MONTHS DOWN THE ROAD THE OTHER HEADLIGHT WENT OUT, AGAIN, I PURCHASED THE REPLACEMENT BULB AT PRICE POINT OF $25. SINCE THEN I HAVE REPLACED EACH HEADLIGHT AT LEAST TWO MORE TIMES. WITH THAT SAID, I AM NOW COMING TO THE CONCLUSION THAT THERE HAS TO BE AN ELECTRICAL PROBLEM WITH THE JETTAS HEADLIGHTS. I'VE NOTICED OTHER JETTA'S ON THE ROAD WITH HEADLIGHTS OUT AS WELL. IN MOST CARS LIGHTS LAST AT LEAST YEAR OR MORE. I RECALL IN A PREVIOUS VEHICLE I REPLACEMENT THE LIGHTS ONCE AND THAT WAS AFTER 3 MAYBE 4 YEARS, AND THESE WERE ALL DAY RUNNING LIGHTS. THE COST TO TAKE THE CAR TO THE DEALERSHIP WOULD BE $149 AND THAT IS JUST TO LOOK AT THE CAR. THAT WOULD BE UNFAIR FOR ME TO PAY $149 EVERY TIME THE LIGHT GOES OUT BECAUSE OF AN ELECTRICAL ISSUE I HAVE NO CONTROL OVER. *TR

I WAS DRIVING 40 MPH AND THE CAR LOST POWER AND THE GLOW PLUG LIGHT TURN ON AND OFF THEN THE CAR TURNED OFF AND IT DIDN'T TURN BACK ON. *TR

NOVEMBER 2014 INCIDENTS: TWO INCIDENTS OF FAILING TO START. FIRST INCIDENT: CAR FAILED TO START ONCE AND STARTED ON SECOND TRY. SECOND INCIDENT: CAR SEVERAL TIMES FAILED TO START & ENGINE MADE CLANKING NOISE. HAD CAR TOWED TO VW AGENCY. CAR STARTED AFTER UNLOADED FROM TOW TRUCK AND AGENCY FOUND NOTHING WRONG. DECEMBER 2014 INCIDENT: CAR STARTED, BUT AFTER SLOWLY DRIVING TO PARKING LOT EXIT AND BEFORE AT FULL STOP, AT ENGINE QUIT AND WOULD NOT RESTART. I PUT THE CAR IN NEUTRAL AND BACKED DOWN A SLIGHT GRADE TO GET CAR OUT OF TRAFFIC; AFTER COMING TO A STOP THE CAR STARTED UP.

WHILE DRIVING, THE HPFP PUMP FAILED. THE GLOW PLUG LIGHT CAME ON, STARTED TO BLINK, THE CAR WENT INTO FAIL SAFE MODE, AND THEN DIED. ALL TOOK PLACE WITHIN 6 MINUTES ON A HIGHWAY. CAR TAKEN TO DEALER AND CONFIRMED THAT THE HPFP FAILED AND SENT METAL DEBRIS INTO THE FUEL SYSTEM WHICH CONTAMINATED ALL OTHER FUEL SYSTEM COMPONENTS (PUMPS, LINES, FILTERS, HOUSINGS, INJECTORS, ETC.) VW CUSTOMER CARE PROVIDED EXCELLENT SUPPORT DURING REPAIRS WHICH REQUIRED REPLACING ALL COMPONENTS IN THE FUEL SYSTEM. THIS IS BEING REPORTED FOR TRACKING PURPOSES. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE FRONTAL WINDSHIELD WIPERS SEIZED AND COULD NOT BE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 50 MPH, THE HEADLIGHTS AND BRAKE LIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT DIAGNOSED THAT A FUSE MELTED AND DAMAGED THE FUSE BOX. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V569000 (ELECTRICAL SYSTEM, EXTERIOR LIGHTING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

WAS DRIVING IN PARKING LOT WHEN VEHICLE SUDDENLY DIED WHILE UNDERWAY AND CHECK ENGINE LIGHT CAME ON. THANKFULLY IT HAPPENED AT A RELATIVELY LOW SPEED AND WHILE NOT IN TRAFFIC AS THERE WAS LITTLE TO NO WARNING BEFORE THE ENGINE DIED COMPLETELY CAUSING LOSS OF POWER, STEERING, BRAKING ETC. AFTER TOWING VEHICLE TO VOLKSWAGEN OF SOUTH CHARLOTTE, THEY INDICATED THE HIGH PRESSURE FUEL PUMP HAD FAILED RESULTING IN METAL PARTICLES FROM THE PUMP BEING SENT THROUGH ENTIRE FUEL SYSTEM. DEALER INDICATED CAUSE WAS BAD FUEL, HOWEVER, I ALSO HAVE A DIESEL TRUCK THAT I FILL UP AT THE SAME STATION ALL THE TIME AND HAVE NEVER HAD ISSUE WITH IT. WHILE VEHICLE WAS REPAIRED UNDER WARRANTY BY VW, AFTER RESEARCHING THIS, IT BECAME CLEAR THAT THIS IS A PROBLEM THAT IS HAPPENING FREQUENTLY ENOUGH THAT IT IS LIKELY A DESIGN FLAW THAT SHOULD BE ADDRESSED BY THE MANUFACTURER. *TR

HEADLIGHTS, BRAKE LIGHTS, TURN SIGNALS AND LICENSE PLATE LIGHTS ALL WENT OUT AT THE SAME TIME WHILE DRIVING AT NIGHT WITH A TODDLER IN THE CAR. NUMEROUS WARNINGS FLASHED ON THE CAR. TRACKED DOWN THE PROBLEM TO A MELTED FUSE CONNECTION ON THE FUSE PLATE IN THE ENGINE COMPARTMENT, NEXT TO THE BATTERY. THE FUSE (F16) WAS ALSO MELTED. I REPLACED THE FUSE AND EVERYTHING IS NOW WORKING, BUT SINCE THE PLATE IS STILL MELTED, I'M CONCERNED THE ISSUE WILL REOCCUR. I CALLED VW AND APPARENTLY THERE IS A SERVICE ACTION (97AM) TO FIX THIS EXACT ISSUE FOR JETTA SEDANS AND GTIS BUT NOT JETTA SPORTWAGENS. SINCE I'M HAVING THE SAME ISSUE, I BELIEVE THAT THIS SERVICE ACTION SHOULD BE EXTENDED TO 2011 JETTA SPORTWAGENS AS WELL. *TR

STANDING WATER IN THE WHEEL WELLS TRACED TO SUNROOF DRAINAGE HOSES NOT ATTACHED TO DRAINS BECAUSE THE CLIPS MEANT TO HOLD THE HOSE IN PLACE MALFUNCTIONED AND ALLOWED THE HOSE TO "BACK OUT" OF PLACE. THIS PROBLEM WAS NOT IMMEDIATELY APPARENT AS CAR IS USUALLY KEPT GARAGED. BODY SHOP, INTERNET DISCUSSIONS AND DEALERSHIP HAVE ALL REPORTED THEY BELIEVE THIS IS DUE TO A VW DESIGN FLAW. THIS IS NOT A RESULT OF CONSUMER NEGLECT, MILEAGE OR AGE OF CAR. THE CARPETING AND SOUND-DAMPENING UNDER PAD ARE TO BE REPLACED DUE TO MOLD AND MILDEW CONCERNS. TO REPAIR, THE HOSES WILL BE RECLAMPED INTO PLACE. TOTAL REPAIR COST ~$1700. VW WILL COVER PARTS CITING "PART FAILURE," BUT DECLINES TO COVER LABOR COSTS. PURCHASE OF "PLATINUM" LEVEL EXTENDED WARRANTY WITH NEW CAR WILL COVER ONLY 1/3 THE LABOR. *TR

WAS DRIVING MY CAR ON A 2 LANE ROAD WHEN IT BUCKED AS IF IT HAD A CYLINDER GO DEAD FOR JUST A SECOND. NOTE: THERE IS NO WARNING WHEN THIS IS OR DOES HAPPEN. IT JUST DOES IT.... BUT IT WAS HIT AN MISS. I LOOKED AT THE DASH PANNEL AND SEEN THE GLOW PLUG LIGHT FLASHING, CHECK ENGINE LIGHT WAS ON AND THE MESSAGE CENTER SERVICE ENGINE NOW. I WAS 40 MILES FROM THE CLOSEST VW DEALER. SO, I HEADED TO THE CLOSEST AUTO PARTS SHOP TO SEE THE CODES IT HAD PRODUCED. P1007, P0088 AND P0087 ARE THE ONES I REMEMBERED. THE CAR WAS RUNNING BUT OBVIOUSLY NOT GOOD. IT LACKED ANY POWER,COULD BARELY PULL ITSELF UP A HILL UNLESS YOU DOWN SHIFTED. IT FINALLY DIED AT A INTERSECTION AND WOULD NOT RESTART. I GOT MY TRUCK AND TRAILER AND TOWED IT TO THE DEALER WHO STATED IT HAD SUFFERED HIGH PRESSURE FUEL PUMP CATISTROPHIC FAILURE.... WHEN THEY CALLED THEY STATED IT WAS GOOD AND BAD NEWS. BAD NEWS IT WAS GOING TO BE 2-3 WEEKS IN THE SHOP. GOOD NEWS IS, THERE IS SO MUCH DAMAGE (6500.00) WORTH THAT VW IS PAYING FOR ALL THE REPAIRS PLUS I HAVE A LOANER CAR. THE WHOLE FUEL SYSTEMS HAS TO BE REPLACED. 1 IN TANK FUEL PUMP AND PRE HIGH PRESSURE FUEL PUMP AND THE PRIMARY HPFP THE ONE THAT SELF IMPLODED THE INJECTORS, AND ALL THE FUEL LINES AND FILTERS. REASON IS THE METAL PARTS THAT FLOATED THRU THE SYSTEM COULD BLOCK ANY PART OF THE FUEL SYSTEM OR BE HUNG UP AND IF SO, COULD RETURN TO THE FUEL TANK AND BE PUMPED BACK IN. WITH SUCH CLOSE TOLERANCES ANY THING COULD INTURN RE-DESTROY THE SYSTEM SO TOTAL REPLACEME

THIS CAR STALLS OUT AS IT SLOWS DOWN. IT DOES NOT CHANGE TO A LOWER GEAR IN TIME WHEN DECELERATING AND STALLS OUT. IT WILL NOT STALL OUT EVERY TIME I SLOW DOWN. I NEVER KNOW WHEN IT WILL STALL. IT'S VERY RANDOM AND I HAVE STALLED OUT IN THE MIDDLE OF INTERSECTIONS AND ANY SITUATION SLOWING DOWN. I BROUGHT THIS CAR BACK TO THE DEAL TWICE AND THEY COULD NOT FIND ANYTHING WRONG WITH IT. I PLEADED WITH THEM THAT THE CAR IS DANGEROUS BUT THEY SENT ME PACKING. I AM WRITING THIS BECAUSE I DO NOT WANT THEM TO RESELL THIS CAR TO SOMEONE, THE CAR STALLS OUT AND THEY GET INJURED. FOR FOUR YEAR, I HAVE HAD TO DRIVE THIS CAR USING EITHER THE MANUAL SHIFT, OR PUT IT INTO NEUTRAL WHEN SLOWING DOWN. I AM RETURNING THE CAR TODAY. PLEASE DON'T LET THEM RESELL THIS CAR. ALSO, SOMETIMES THE CAR WILL NOT SHIFT INTO 6TH GEAR. THE DRIVER SIDE WINDOW WILL NOT STAY UP. I WILL ROLL IT UP AND IT WILL AUTOMATICALLY ROOM DOWN LIKE SOMETHING IS OBSTRUCTING IT. *TR

TRANSMISSION KICKED INTO NEUTRAL WHILE CRUISING ON HIGHWAY. HAD TO PULL OVER AND COME TO A COMPLETE STOP AND RESTART THE CAR BEFORE IT WOULD ALLOW ME TO SHIFT BACK INTO DRIVE. THE FAULT RECURRED A FEW MILES LATER AND HAS RECURRED SEVERAL TIMES SINCE THEN. THE CAR IS NOW TOO UNSAFE TO DRIVE. *TR

2011 JETTA SPORTWAGEN TDI: STOCK ENTERTAINMENT SYSTEM (RCD 510) WENT DEAD. HEARD A LOUD POP, TOUCH SCREEN WENT BLACK, AND ALL FUNCTIONALITY WAS LOT. I CONSIDER THIS A MAJOR SAFETY ISSUE IN THAT THE ENTERTAINMENT SYSTEM ALSO INCLUDES THE HANDS FREE PHONE INTEGRATION. THIS IS A WELL KNOWN ISSUE IN THE SPORTWAGEN COMMUNITY (SEE THE FOLLOWING THREAD HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583?SNTEMLID=181117531#MSG390217) YET VOLKSWAGEN REFUSES TO STAND BY THEIR PRODUCT AND ACKNOWLEDGE A FAULTY PART. IN ESSENCE, VOLKSWAGEN IS KNOWINGLY PUTTING THEIR CUSTOMERS AT RISK BY SELLING CARS WITH A FAULTY ENTERTAINMENT SYSTEM WHICH INCLUDES THE HANDS FREE PHONE INTEGRATION. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN WAS INOPERABLE. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). HOWEVER, THE VIN WAS NOT INCLUDED.THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE WIRING FOR THE HORN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

WHILE DRIVING IN A RESIDENTIAL AREA, THE JETTA TDI ENGINE LIGHT BEGAN FLASHING AND THE ENGINE STARTED LUGGING. ACCORDING TO THE DEALER, THIS IS DUE TO A KNOWN DEFECT WITH THE INTERCOOLER HOSE THAT TRAPS CONDENSATION IN THE SYSTEM. WHEN THE CONDENSATION FREEZES, THE ENGINE IS DEPRIVED OF AIR. ACCORDING TO THE FORUM POST BELOW, THIS ISSUE IS VERY WIDESPREAD AND CAN SOMETIMES CAUSE ENGINE DAMAGE FROM HYDROLOCK. IF THE CAR IS MOVING AT HIGH SPEEDS WHEN THIS HAPPENS, IT CAN BE DANGEROUS. VW IS CHARGING CUSTOMERS WHO ARE OUT OF WARRANTY OVER $1,000 TO FIX A KNOWN DESIGN FLAW. A RECALL SHOULD BE ISSUED TO PROTECT CUSTOMERS FROM THIS PROBLEM. FORUM DESCRIBING THE WIDESPREAD NATURE OF THIS ISSUE; HTTP://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?5574701-TDI-INTERCOOLER-ISSUE-DESIGN-FLAW. *TR

EXTREME CRACKING OF TIRE SIDEWALL, ADJACENT TO THE BEAD AREA OF HANKOOK OPTIMO H725A. SIZE: 205/55R16 91H. DOT 1 GRP DY H 0211 THIS TIRE WAS ORIGINAL EQUIPMENT ON A NEW 2011 VW JETTA SPORTWAGON TDI. IT HAD NEVER BEEN TAKEN OFF THE RIM AND WAS USED DURING NON-WINTER MONTHS ONLY, WITH APPROXIMATELY 35,000 MILES OF USE. THE DEFECT IS ON THE INNER SIDEWALL AND WAS DISCOVERED WHEN THE WINTER WHEELS/TIRES WERE BEING PUT ON THE CAR. IT IS FORTUNATE THAT THIS EXTREME CRACKING DID NOT CAUSE A HIGH SPEED CATASTROPHIC INCIDENT. *TR

THE HORN ONLY WORKS SPORADICALLY, NOT SURE WHEN IT WILL OR WILL NOT FUNCTION. *TR

TURNED MY VEHICLE ON AND HEARD THE RADIO POP AND HAS BEEN USELESS EVER SINCE. THE RADIO IN THIS VEHICLE CONTROLS EVERYTHING. I HAVE TALKED TO VWOA AND SEVERAL OTHER VW REPAIR SHOPS AND THEY HAVE TOLD ME THIS IS NOT THEIR PROBLEM AND I MUST PAY FOR DIAGNOSTICS AND REPAIR MYSELF. I AM VERY DISPLEASED WITH THE QUALITY OF PARTS AND SERVICE IN THIS VEHICLE. ALSO THE WAY EVERYONE SEEMS TO KNOW WHAT THE PROBLEM IS BUT LIES ABOUT IT REALLY GETS ON MY NERVES. ITS NOT RIGHT THAT A MULTI BILLION DOLLAR COMPANY CAN CONTINUE TO DO THIS TO PEOPLE LEGALLY. I HOPE THAT THERE ARE GOOD PEOPLE AT YOUR ORGANIZATION THAT CAN MAKE THIS RIGHT. I HAVE FOUND SO MANY DIFFERENT WEBSITES, BLOGS , FORUMS. AND DISAPPOINTED PEOPLE THAT HAVE THIS SAME PROBLEM. I HAVE INCLUDED JUST A FEW OF THE ONES I HAVE FOUND WITH HUNDREDS OF THOUSANDS OF COMPLAINTS OF THE SAME ISSUE. THANK YOU FOR TAKING THE TIME TO LISTEN. HTTP://WWW.ARFC.ORG/COMPLAINTS/2010/VOLKSWAGEN/JETTA/ELECTRICAL_SYSTEM/PROBLEM.ASPX HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583 HTTP://WWW.CONSUMERAFFAIRS.COM/AUTOMOTIVE/VW_JETTA.HTML HTTP://WWW.CARSURVEY.ORG/REVIEWS/VOLKSWAGEN/JETTA/R51763/COMMENTS/PAGE-23/ HTTP://FORUMS.EDMUNDS.COM/DISCUSSION/6721/VOLKSWAGEN/JETTA/VW-JETTA-ELECTRICAL-PROBLEMS/P9 HTTP://WWW.CARCOMPLAINTS.COM/VOLKSWAGEN/JETTA/2011/ACCESSORIES-INTERIOR/RADIO_STOPPED_WORKING.SHTML HTTP://WWW.MOTORTREND.COM/CARS/2011/VOLKSWAGEN/JETTA/RECALLS/ HTTP://FORUMS.FOURTITUDE.COM/SHOWTHREAD.PHP?5801721-RCD-510-JUST-STOPPED-WORKING HTT