2011 Volkswagen Jetta complaints

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING, THE HORN WAS DEPRESSED BUT FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HORN ALARM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 48,000. UPDATED 04/28/17 *LJ UPDATED 10/11/2017*JS

UPON STARTING THE CAR ON FEB 8, 2017, THE RADIO/NAV SYSTEM/BLUETOOTH SYSTEM DID NOT WORK.

WHEN PARKED OVERNIGHT WITH TEMPERATURES IN THE LOWER TEENS, THE WINDSHIELD WIPERS DO NOT WORK THE NEXT MORNING. IF I WARM THE CAR UP FOR 20 MINUTES OR SO AND THEN LET IT SIT FOR ANOTHER HALF HOUR THEN THEY WILL USUALLY WORK. THIS HAS HAPPENED FOUR OR FIVE TIMES FROM 12/2016 - 2/2017. SEEMS WORSE IF IT HAS BEEN SNOWING OR ICING OVERNIGHT. WHEN THEY ARE WORKING THERE ARE NO SIGNS OF HESITATION OR SLOW MOVEMENT. THE FACT THAT IT IS RANDOM SEEMS UNUSUALLY DANGEROUS. SITTING IN THE DRIVEWAY OR MOVING DOES NOT MAKE ANY DIFFERENCE. CAR HAS 52000 MILES. THERE HAVE BEEN SEVERAL REPORTS FROM OTHER PEOPLE WITH THIS ISSUE. SHOULD WARRANT AN INVESTIGATION.

WHEN VEHICLE SUBJECTED TO COLD TEMPERATURES (BELOW FREEZING) THE WIPER MOTOR STOPS WORKING. WHEN VEHICLE PLACED IN WARM GARAGE WIPERS WORK AGAIN. THIS HAS HAPPENED ON SEVERAL OCCASIONS OVER THE LAST YEAR. WIPER MOTOR WAS REPLACED BY VW DEALERSHIP. NEW MOTOR IS A NEW PART NUMBER. IT APPEARS THE OLD WIPER MOTOR DESIGN MAY HAVE BEEN DEFECTIVE ALLOWING MOISTURE TO ENTER WHERE DRIVE SHAFT ENTERS MOTOR. NEW WIPER MOTOR HAS IMPROVED RUBBER SEAL IN THIS AREA.

WHEN COLD, THE WINDSHIELD WIPERS WON'T WORK UNTIL IT WARMS UP ENOUGH. IF YOUR DRIVING AND IT GETS COLD, LIKE DURING SNOWSTORM, THEY QUIT WORKING. I HAVE LOOKED ONLINE AND HAVE ENCOUNTERED MANY INSTANCES OF THIS. THE COST IS AROUND $500 TO $1000 FOR PARTS AND LABOR FOR..., MAYBE THE MOTOR, MAYBE THE WIPER TRANSMISSION, MAYBE BOTH. NONSENSE! THIS IS A HUGE SAFETY ISSUE. PLEASE DO SOMETHING AND ISSUE A RECALL FOR THIS PROBLEM IS OCCURRING WITH DIFFERENT VEHICLES OVER MANY YEAR MODELS. JUST DO AN ONLINE SEARCH FOR WINDSHIELD WIPER PROBLEMS AND NARROW THE RESULTS TO WIPERS WON'T WORK WHEN ITS COLD. DEALER SAYS WE'VE NEVER ENCOUNTERED THAT. I CAN'T BELIEVE IT IF THEY KNOW WHAT THEY HAVE TO REPLACE. PLEASE HELP. PEOPLE ARE IN DANGER. *TR

CAR SHUDDERED AND LOST POWER TO ACCELERATE. EPC LIGHT AND CHECK ENGINE FLASH - SAME AS LAST TIME.

CAR SHUDDERED AND LOST POWER TO SPEED UP WHILE DRIVING ON THE FREEWAY. I HAD TO EXIT AS FAST AS POSSIBLE. *TR

TL* THE CONTACT OWNED A 2011 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS STATIONARY, IT ROLLED BACK DOWN A HILL AND CRASHED INTO A TREE. THE CONTACT STATED THAT THE KEY WAS NOT IN THE IGNITION AND THERE WERE NO OCCUPANTS IN THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000. UPDATED 02/15/2017*CT UPDATED 7/16/18*JB *TR

CAR STALLS WITH NO WARNING WHILE DRIVING. FUEL SMELLS PERMEATE THE AIR AROUND VEHICLE AFTER A FEW MINUTES OF ATTEMPTED STARTING. VW DENIES IT IS A FUEL PUMP ISSUE. THE CAR HAS BEEN IN A SHOP FOR OVER A MONTH WITH NO FIX IN SIGHT. YET VW-AMERICA DENIES CLAIM UNDER LEMON LAW.

MAP SENSORE (MANIFOLD ABSOLUTE PRESSURE SENSOR) HAS REPEATEDLY WENT BAD EVEN A DAY AFTER CHANGING IT. I HAD REPLACED THE SENSOR IN FEBRUARY THEN AGAIN IN MARCH AND AGAIN IN MARCH A DAY OR 2 THEN AGAIN IN JULY AFTER JUST REPLACING IT. IT HAS NO HOSE LEAKS OR ANYTHING WRONG WITH IT THAT VOLKSWAGEN COULDN'T FIND ANYTHING THAT WOULD MAKE THE MAP SENSOR CONTINUE TO FAIL.

2011 VW JETTA TDI FAILED WHILE DRIVING ON HIGHWAY. AS CAR SLOWED DUE TO TRAFFIC, THE COIL (GLOW PLUG?) LIGHT CAME ON. WHEN CAR CAME TO COMPLETE STOP DUE TO TRAFFIC, ENGINE LIGHT CAME ON AND THE CAR STOPPED AND WOULD NOT RESTART. THERE WAS NO TIME FOR ME TO MOVE TO THE SIDE OF THE HIGHWAY DUE TO TRAFFIC CONGESTION SO I WAS STRANDED IN THE MIDDLE OF THE FREEWAY. WAITING FOR CA HIGHWAY PATROL FOR HELP, TRAFFIC CLEARED AND I WAS SUBSEQUENTLY HIT BY A CAR MOVING AT FREEWAY SPEEDS AND SUSTAINED INJURIES (RIBS, BACK AND NECK INJURIES, AND CONCUSSION) ONLINE, THERE ARE NUMEROUS REPORTS OF OTHER VW CARS THAT EXPERIENCED THE EXACT SAME ISSUE (COIL/GLOW PLUG LIGHT, THEN ENGINE FAILURE). THIS HAPPENED TO ME ON A FREEWAY AND THE REAR-END COLLISION I WAS SUBJECTED TO DUE TO CAR FAILURE COULD HAVE BEEN FATAL. SINCE THIS IS HAPPENING TO OTHER VW CARS, I BELIEVE THIS NEEDS TO BE INVESTIGATED TO PREVENT FATALITIES. THANK YOU! *TR

BOTH LOW BEAM LIGHTS WENT OUT AT THE SAME TIME. CHECKED ALL FUSES NONE BURNT. CHANGED THE BULBS STILL OUT.

I HAVE ISSUES WITH THE HEADLIGHTS. EVERY OTHER MONTH MY HEADLIGHT GOES OUT. WHEN I DROVE OFF THE LOT I HAD ONE HEADLIGHT. THIS HAS BEEN ONGOING FOR ALMOST 2 YEARS. WHEN I CHANGE IT THE OTHER SIDE GOES OUT. I KNOW THATS NOT NORMAL. AND THEN ONE DAY I HAD BEEN RUNNING ARRENDS AND MADE A STOP . I WAS WEARING FLIP FLOPS THAT DAY. WELL WHEN I WENT TO TURN AROUND IN MY SEAT TO GET WHAT WAS BEING HANDED TO ME FROM MY GIRLFRIEND I BURNED MY THREE LITTLE TOES ! !!! I IMMIEATELY WENT UNDER THE STEERING WHEEL <DASH> AND SEEN IT WAS A PIPE NOT COVERED.I HAVE HAD MANY CARS AND I HAVE NEVER FELT ANY THING SO HOT UNDER A DASH.I HAD THREE BLISTERS.EACH TOE HAD A TINY BLISTER.THATS WHEN I SEEN ALL THE RUST EVERYWHER OR ANYWHERE THERE IS METAL IS COVERED WITH RUST.THERE WAS A RECALL ON THE REAR END .I NOTICED AFTER I TOOK IT IN THAT THE TIRES DIIDNT LOOK EVEN IN THE BACK.DRIVER SIDE TIRE BOWS INWARD ON THE TOP SIDE AND THE OTHER SIDE DOESNT. THE AIR BAG LIGHT WELL THATS ALWAYS ON . .AND WHEN I CHECKED THE AIR FILTER IT SMELLED LIKE IT WAS IN AN ELECTRICAL FIRE .MY HORN SOUNDS DEFECTIVE.BARELY HEAR IT. AND THE WINDSHEILD WIPER HAS ALOUD NOISE WHEN OPERATING.

MY KEY WILL NOT BE ALLOWED TO TURN THE CAR ON. IT WILL GO INTO THE IGNITION, BUT WILL NOT BE ALLOWED TO TURN AT ALL. THE CAR WAS PARKED IN A PARKING LOT. IT HAD BEEN DRIVEN 20 MINUTES EARLIER AND THROUGHOUT THE DAY WITHOUT A PROBLEM. A FEW WEEKS AGO WHILE PARKED ON A CITY STREET THE CAR WOULD NOT TURN OFF.

I LEFT WORK TO PICK UP MY CHILDREN 3 TIMES IN A SHORT TRIP THE CAR CUT OFF, IT SEEMS AS IF YOU DON'T GIVE GAS THE CAR WILL STALL AND QUIT. I HAVE STARTED TRYING TO HOLD THE BRAKE AND GIVE GAS TO PREVENT FROM IT CUTTING OFF AT STOP LIGHTS, THE CAR WILL ALSO CUT OFF IN MOTION IF NOT GIVEN GAS. I CAN'T FILE A COMPLAINT EVERYDAY BUT NOT ONE DAY GOES BY THAT MY CAR DON'T CUT OFF

MY CARS LOW BEAM HEADLIGHTS UNEXPECTEDLY STOPPED WORKING AFTER BRINGING IT INTO THE WEST BROAD VOLKSWAGEN OF RICHMOND, VA FOR A SAFETY RECALL. I THOUGHT THERE MAY HAVE BEEN A CHANCE THAT THEY BOTH BURNED OUT SIMULTANEOUSLY AND HAD THE LIGHT BULBS CHANGED, BUT STILL NO LUCK. I ALSO PURCHASED A NEW LIGHT SWITCH FOR MY DASH AND IT STILL DOES NOT WORK. I AM A COLLEGE STUDENT AND DO NOT HAVE A LOT OF MONEY TO SPEND ON BLIND DIAGNOSES. MY DAYTIME RUNNING LIGHTS WORK AND MY HIGH BEAMS, JUST NOT MY LOW BEAMS. I HAVE DONE RESEARCH ONLINE AND HAVE FOUND THAT THIS IS AN ISSUE WITH MANY VOLKSWAGEN JETTA DRIVERS FROM THEIR STANDARD MODELS, THROUGH SE-SEL, AND UP INTO THE TDI TRIMS. I BELIEVE THERE SHOULD BE A RECALL ON THIS, BECAUSE IT IS UNSAFE FOR ME TO DRIVE DURING DUSK AND IF I EVER NEED TO DRIVE AT NIGHT I AM FORCED TO USE MY HIGH BEAMS.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING IN THE RAIN AT APPROXIMATELY 30 MPH, THE WINDSHIELD WIPERS AND HORN FAILED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA WITHOUT FILING A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

AT 22,591 MILES, I DISCOVERED THE DRIVER AIRBAG, AUDIO CONTROLS, HORN, OTHER ELECTRONICS ON STEERING WHEEL FAILED BECAUSE OF FAULTY CLOCK SPRING. THERE IS A RECALL NOTICE FOR MULTIPLE VW MODELS INCLUDING MY MODEL AND YEAR, BUT THE DEALER AND VW CORPORATE TOLD ME MY VEHICLE'S VIN DOESN'T QUALIFY FOR THE RECALL. HERE IS THE LINK TO VW RECALL INFORMATION REGARDING THIS ISSUE: HTTP://MEDIA.VW.COM/RELEASE/1042/ THIS IS DANGEROUS, SOMEONE COULD GET KILLED. HOW CAN THIS FAIL AT ONLY 22K MILES AND BE NORMAL WEAR AND TEAR? IT IS OBVIOUS MY VIN NUMBER SHOULD BE INCLUDED IN THIS RECALL. I HAVE CONTACTED MARK GILLIES 703-364-7104 [email protected] WHO IS LISTED ON THE VW SITE. THEY STILL REFUSE TO ISSUE A RECALL FOR THIS VIN.

MY VEHICLE WILL CUT OFF AT RANDOM TIMES WHILE DRIVING AND STEERING LOCKS UP, ALSO MY ALARM WILL MAKE THE SOUND TO DISARM THE VEHICLE WHEN DRIVING I HAVE TO PULL OVER SHUT DOWN CAR AND DISARM IT AND START AGAIN. WHILE AT A STOP LIGHT THE VEHICLES RPM WILL RAISE AND GO DOWN RAISE AND GO DOWN UNTIL CAR JUST SHUTS OFF. I WAS PULLING INTO MY PARKING STALL AND CAR SHUT OFF AND LOCKED UP I HAD TO HIT THE BRAKE AND RE START THE CAR TO PULL IN SAFELY OR IT WOULD HAVE RAN INTO THE CARPORT. ON THIS DATE THE CAR SHUT ITSELF OFF IN MOTION 2 TIMES AND IT CUT OFF WITH BRAKE ON AT A LIGHT 3 TIMES

MY VW JETTA BLOWS WHITE SMOKE ON START UP. IT FILLS MY GARAGE WITH WHITE SMOKE.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

WHILE DRIVING THE CAR TO WORK LAST THURSDAY (07/28/16) THE CAR STALLED AND ROLLED TO A STOP. I HAD IT TOWED TO MY MECHANIC AND HE INDICATED THAT THE FUEL PUMP AND POSSIBLY THE INJECTORS NEED TO BE REPLACED. THE CAR HAD JUST UNDER 1/4 TANK OF DIESEL FUEL AT THE TIME. THERE WERE NO ERROR LIGHTS OR OTHER INDICATION OF FAILURE. THE VEHICLE IS STILL AT THE MECHANIC, HE INDICATED THAT THE PARTS ARE $900 AND LABOR WILL BE ADDITIONAL. DEPENDING ON WHAT HE FINDS AS HE DOES THE REPAIR. HE INDICATED THAT THE INJECTORS MAY BE DAMAGED WHICH WOULD ADD AN ADDITIONAL $1000 FOR PARTS PLUS LABOR. I DIDN'T TAKE THE CAR TO VW BECAUSE I DON'T TRUST THEM. THE AC FAILED LAST MONTH AND THEY WANTED $1900 FOR THE REPAIR, I BROUGHT IT TO MY MECHANIC AND HAD IT REPAIRED FOR $800. THEY BILLED ME $200 TO TELL ME THE AC WAS BAD. THE CAR CURRENTLY HAS 40,000 MILE ON IT. I DON'T HAVE THE REPAIR INVOICES AT THIS TIME. UP TO THE TIME OF THE AC FAILURE ALL WORK HAS BEEN COMPLETED BY VW.

I WAS DRIVING TO MY CABIN AND WHEN I WOKE UP THE NEXT DAY AND STARTED MY CAR - MY RADIO DID NOT WORK, THE CARE WAS STATIONARY IN DRIVEWAY WHEN I NOTICED THIS PROBLEM. I DROVE TO THE DEALER, THINKING IT WAS A FUSE OR SOMETHING EASY TO FIX AND THEY SAID THE RADIO IS BROKEN AND IT BE OVER $1500.00 TO REPLACE. I WAS A BIT SHOCKED - THIS RADIO IS NOT FANCY, STANDARD STOCK RADIO. I STARTED DOING RESEARCH IN ALL THE VW JETTA FORUMS AND MANY PEOPLE (THOUSANDS OF PEOPLE HAVE HAD THIS ISSUE OR AN ELECTRICAL ISSUE THAT CAUSED THE RADIO TO BREAK) THE 2011 JETTA RADIO IS JUNK AND IT NEEDS TO BE RECALLED. I'M NOT SURE IF THIS IS ANOTHER POOR VW SCAM SIMILAR TO THE DIESEL MILEAGE FRAUD? BUT SEVERAL PEOPLE IN THE FORUMS ARE HAVING THE SAME ISSUE. THIS NEED TO BE ADDRESSED BY VOLKSWAGEN AND REPAIRED AT NO COST TO THE OWNERS. A RADIO SHOULD LAST MORE THAN 4 YEARS! THANK YOU! *TR

MY HORN DOES NOT CONSISTENTLY WORK. WHEN I'M DRIVING IT ONLY WORKS SOMETIMES DUE TO BELIEVED TO BE FAULTY ELECTRICAL. MY DOOR LOCKS DO NOT ENGAGE. A NOISE SOUNDS BUT THEY DO NOT ENGAGE CAUSING SAFETY ISSUE. MY WIPER BLADES DO NOT ALWAYS WORK CORRECTLY NOR DO THEY SPRAY WIPER SPRAY CAUSING VISIBILITY ISSUES. MY ELECTRICAL SYSTEM IS FAULTY CAUSING ONE DOOR TO STAY UNLOCKED UNLESS LOCKED WITH KEY. MY ALARM SYSTEM DOES NOT WORK. MY DRIVER SIDE WINDOW DOES NOT PROPERLY WORK AND WILL STOP IN THE DOWN POSITION. THE SAME DOOR IS HAVING LOCKING ISSUE. THERE IS KNOWN RECALL FOR OTHER 2011 MODELS ON ELECTRICAL SYSTEM. I CALLED VW AND THEY SAID MY VIN WAS NOT AFFECTED BY THE RECALL. I'M HAVING THE SAME ISSUES AS OTHER JETTA OWNERS WITH SAME YEAR MAKE AND MODEL AND WITH ACTIVE RECALL BUT VW REFUSES TO FIX MY CAR. I COULD GET INTO ACCIDENT DUE TO FAULTY HORN, FAULTY DOOR LOCKS, FAULTY VISIBILITY AND WIPERS THAT DO NOT WORK PROPERLY. MY ELECTRICAL SYSTEM IS CLEARLY FAULTY IF ALL OF THESE ISSUES ARE FAILING AT ONCE. I TOOK MY VEHICLE TO FIRESTONE AND THEY SAID FAULTY COMPUTER ISSUES NEED TO BE FIXED BY VW. THE VEHICLE IS ONLY 5 YEARS OLD.

WHEN COMING TO A STOP AS VEHICLE IS SHIFTING DOWN, IT LUNGES FORWARD AND YOU FEEL A HARD KNOCK COMING FROM TRANSMISSION. INTERMITTENT ISSUE. SAFETY CONCERN AS IT OCCURS AS YOU ARE SLOWING DOWN. WHEN RESEARCHING ONLINE NOTICED OTHER OWNERS HAVE EXPERIENCED SIMILAR ISSUE. I TOOK TO DEALER AND THEY WERE NOT ABLE TO REPLICATE ISSUE.

I GOT INTO MY CAR AFTER FILLING THE FUEL TANK AND THE THE CAR STARTED FINE, BUT THE RADIO IS SUDDENLY GONE BLANK. RADIO DOES NOT WORK. THE VEHICLE WAS STATIONARY. THE RADIO WAS WORKING JUST FINE PRIOR TO MY STOP FOR FUEL.

REAR LEFT TIE ROD FRACTURED RESULTING IN LOSS OF STEERING CONTROL AT 45 MPH ON A WV HWY 152.

MY BOYFRIEND AND I DROVE TO GET DINNER. ON THE WAY THERE MY RADIO WAS FINE WE WERE SINGING AND LAUGHING. WE GET TO THE RESTAURANT AND I TURN MY CAR OFF AND THERE WERE THESE LITTLE BUZZING SOUNDS, DIDN'T THINK ANYTHING OF IT. IT WAS A HOT DAY CARS MAKE SOUNDS. AFTER DINER GETTING IN THE CAR AND GETTING READY TO START DRIVING I REALIZE I CAN'T PLAY MUSIC! I ALWAYS USE THE AUX CORD. AT FIRST I THOUGHT IT WAS MY PHONE THEN I LOOKED UP AND SEEN THAT MY TOUCH SCREEN WAS BLACK.... THEN I JUST THOUGHT IT WAS TURNED OFF SO I TIRED PUSHING THE POWER BUTTON... NOTHING. SO ON THE WAY HOME MY BOYFRIEND LOOKED UP THE FUSES GOT THE CHART, AND WE PULLED IT OUT AND IT WAS PERFECT NO NOTHING. THEN I IMMEDIATELY GOT ON THE INTERNET AND STARTED READING. NO ONLY DID I FIND THAT SIMILAR MODELS AND PREVIOUS YEARS HAVE HAD THE SAME PROBLEM, BUT IN A FEW MONTHS IT LEADS TO DEAD BATTERIES, AND THE POSSIBLY THAT'S YOUR CAR IS NOT RELIABLE AND IT SHOULD BE WITH AN EASY FIX. I ALSO FOUND THAT THE TYPE OF RADIO IS VERY HARD TO FIND, I COULDN'T FIND IT IN VW PARTS AND REPLACEMENTS, BUT INSTEAD FINDING EARLIER, AND MORE UPDATE VERSIONS!

THE KEY WILL NOT TURN OVER! SINGLE MOM WITH TWO KIDS THIS IS HORRIBLE. JETTA SAYS THIS IS AN ON GOING ISSUE AND THEY ARE SURPRISED THIS HAS NOT BEEN RECALLED! THE WHEEL IS LOCKED AND YOU CANNOT MOVE THE KEY, JETTA ESTIMATES ABOUT 600.00 TO FIX! AND SHOULD TAKE 7-10 BUSINESS DAYS! PLEASE PEOPLE COMPLAIN THIS SHOULD BE A RECALL!

ON MY WAY TO MY LOCATION I WAS LISTENING TO MY RADIO WITHOUT ANY ISSUE. I GOT BACK IN MY CAR AND MY SCREEN IS BLACK AND RADIO IS NOT WORKING. I BOUGHT MY CAR 4 MONTHS AGO AND AM FURIOUS BECAUSE THE BUMPER TO BUMPER WARRANTY HAS EXPIRED. I HAVE READ MANY FORUMS AND SEE THIS HAS HAPPENED TO MANY PEOPLE. WHY THE HELL HAS THERE NOT BEEN A RECALL ISSUED FOR THIS. FROM MY RESEARCH IT IS $800-$1000 TO FIX. IT IS NOT A BLOWN FUSE; ALREADY CHECKED. SOMEONE NEEDS TO LOOK INTO THIS COMMON PROBLEM AND WE NEED TO HOLD TH!M ACCOUNTABLE. THIS IS MY FIRST JETTA, AND MAY VERY WELL BE MY LAST IF THIS ISSUE IS NOT RESOLVED.

TL* THE CONTACT OWNED A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE FRONTAL AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND HAD TO BE TOWED TO AN IMPOUND LOT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE BATTERY WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT NO FAILURE COULD BE DETERMINED OR DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE ATTEMPTING TO ACCELERATE AT 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED TO THE FLOORBOARD AND THE VEHICLE FAILED TO RESPOND EFFECTIVELY. THE WRENCH AND CHECK ENGINE LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE BRAKES FAILED TO COMPLETELY STOP THE VEHICLE ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE DEALER RESET THE ELECTRICAL SYSTEM, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 92,629.

THE RADIO IS COMPLETELY DEAD. I HAVE CHECKED ALL APPLICABLE FUSES, NONE OF THEM ARE BLOWN.

FUSE BOX WITH BLOWN FUSES . UNABLE TO REPLACE FUSES WITHOUT DIAGRAM. VW DEALER STATES I NEED TO BRING CAR IN AND PAY FOR DIAGNOSTIC TEST WHICH TOTALS OVER $100.00 THAT I CANNOT AFFORD. I AM ABLE TO CHANGE FUSES MYSELF THAT ARE BLOWN BUT NEED TO KNOW WHAT THE FUSE IS FOR AND THIS IS WHAT VW DEALER TOLD ME I HAVE TO DO, GET TEST FROM VW DEALER OR PAY FOR A DIAGRAM. I FEEL THIS IS WRONG, AS LONG AS I HAVE BEEN DRIVING, ALL FUSE BOXES WILL HAVE A DIAGRAM OF FUSES SO INDIVIDUAL CAN CHANGE FUSE THEMSELVES. HOW CAN I RESOLVE THIS ISSUE FOR DIAGRAM WITHOUT COSTING ME OVER $100.00. I WILL AWAIT YOUR REPLY. NOTICED MY CIGARETTE LIGHTER AND PHONE CHARGE WAS NOT WORKING. DID NOT NOTICE WHEN CAR WAS PURCHASED. CHANGED A 20 AMP FUSE THAT WAS BLOWN, THAT TOOK CARE OF CIGARETTE LIGHTER AND CHARGER, BUT NOW MY HORN DOES NOT WORK. THAT IS WHY I AM ASKING ON ADVISE ON HOW TO RESOLVE SITUATION. THANK YOU *TR

VEHICLE DRIVEN EARLIER IN THE DAY WITHOUT ANY ISSUES. LATER IN THE DAY, I WAS UNABLE TO TURN THE KEY WHILE IN IGNITION TO TURN ON THE VEHICLE. TOWED IT TO NEARBY VOLKSWAGEN DEALER AND DIAGNOSIS PROVED THAT IGNITION LOCK AND CYLINDER HAVE FAILED WITHOUT ANY EXPLANATION OF WHAT COULD OF CAUSED IT. SEARCHED ONLINE AND DISCOVERED THAT THERE ARE NUMEROUS OWNERS OF 2011 AND UP EXPERIENCING THE SAME ISSUE. CURRENTLY, MY VEHICLE HAS 76,000 MILES.

HORN QUIT WORKING COMPLETELY AS WELL AS HONK WHEN ALARM IS ACTIVATED. ALSO WHEN ALARM GOES OFF THERE'S NO SOUND. THIS IS NOT AN ISOLATED INCIDENT. I HAVE DISCOVERED MANY CASES ONLINE WHERE OWNERS EXPERIENCE SAME SAFETY CONCERN. I CALLED VW AND THEY REFUSE TO FIX NOR DO THEY CONFESS A SAFETY CONCERN EVEN WITH OBVIOUS MULTIPLE JETT'S OF SAME YEAR HAVING THE EXACT SAFETY ISSUE. WILL IT TAKE A FEW DOZEN ROAD SIDE DEATHS FOR VW TO DO THE RIGHT THING AND FIX THESE SAFETY ISSUES? HORN FAILS WHEN CAR IS IN MOTION OR STATIONARY. NO BLOWN FUSES, AND THE RELAY CLICKS WHEN THE HORN IS DEPRESSED ON THE STEERING WHEEL. WE'VE CALLED 2 VW DEALERS WHO REFUSED TO FIX BUT THEY OFFERED TO CHARGE US TO TELL US WHAT WE ALREADY KNOW BEING ITS NOT AN ISOLATED INCIDENT. WE ALSO CALLED VW CUSTOMER SERVICE ABOUT THE ISSUE AND THEY WOULDN'T TELL ME HOW MANY OWNERS HAVE TO DRIVE UNSAFE VEHICLES BEFORE VW ACTS. SOME OWNERS HAD THEIR JETT'S WITH THE SAME PROBLEM FIXED UNDER NTHSA 11V19600 BUT WE WERE REFUSED ASSISTANCE SO THIS SEEMS TO BE SELECTIVE SAFETY CORRECTIONS.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING 35 MPH, THE VEHICLE INADVERTENTLY STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND WAS RESTARTED. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT A FAILURE COULD NOT BE FOUND. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

DRIVING ON THE HIGHWAY AND THE GLOW PLUG INDICATOR LIGHT STARTS FLASHING WITH A LOSE OF POWER. THE VEHICLE STALLS BUT LUCKILY WHILE EXITING FREEWAY. THE JETTA WAS TOWED TO DEALER WHERE IT WAS DETERMINED HPFP FAILURE AND THE WHOLE FUEL SYSTEM NEEDS TO BE REPLACED. THE CAR WAS NOT FIXED ($6000) AS IT WAS PAST THE WARRANTY BY 1000 MILES.

IN A ACCIDENT WHERE I WAS STOPPED AND HIT IN THE REAR AND PUSHED INTO THE CAR IN FRONT OF ME. HEAVY FRONT AND REAR DMG AND THE AIRBAGS DID NOT DEPLOY, JUST SOME SMOKE CAME OUT FROM UNDER THE DASH LIKE IT WAS ON FIRE

THE RADIO LOUD POPPING WENT DEAD . TURNS ON BY ITSELF SOMETIMES ABOUT 1 TIME EVERY 2 WEEKS OR SO. LOUD POPPING STATLED WHILE DRIVING.

HIGH PRESSURE FUEL PUMP BREAKDOWN LITTERED THE DIESEL INJECTION SYSTEM WITH METAL PARTICLES. AT LEAST THE FOLLOWING WERE DAMAGED, ACCORDING TO VOLKSWAGEN FUEL PUMP HAS METAL IN IT INTAKE FUEL PUMP HIGH PRESSURE PUMP AUXILLARY FUEL PUMP FUEL LINES 4 INJECTORS FUEL RAIL W/SENSORS THIS IS A $6,500 FIX AND THERE IS AN ASTRONOMICAL FAILURE RATE THAT IS GREATER THAN 1%. I BELIEVE THAT THIS PROBLEM SHOULD BE REVISITED.

MY 3 YEAR OLD SON'S SEATBELT LOCKED AROUND HIM WHEN HE THRUST HIMSELF FORWARD IN HIS CAR SEAT. I ATTEMPTED TO GET HIM OUT, BUT HE HAD APPARENTLY PUT THE TOP PORTION OF THE SEATBELT BEHIND HIS NECK. ANY ATTEMPT I MADE TO GET HIM OUT ONLY RESULTED IN THE SEATBELT TIGHTENING MORE AND MORE. SUBSEQUENTLY, I HAD TO CALL 911 AND MEDICS CAME TO CUT HIM OUT OF THE SEATBELT.

I PARKED ON A DRIVEWAY WITH A 15 DEGREE PITCH. I FOLLOWED THE SAME PROCEDURE EACH TIME I PARK, WAITING 1 MINUTE IN IDLE, TRANSMISSION TO NEUTRAL, WITH MY FOOT DEPRESSED ON THE BRAKE PEDAL. AFTER SHUTDOWN I ENGAGED THE PARKING BRAKE AND PLACED THE TRANSMISSION IN 1ST GEAR. I EXITED THE VEHICLE FOR 10 TO 15 MINUTES PREPARING THE CAR FOR WAXING. I LEFT THE AREA FOR ABOUT 15 MINUTES AND RETURNED TO FIND THE CAR HAD ROLLED DOWN THE DRIVEWAY, CRASHED THROUGH A FENCE, DOWN A HILL, AND INTO TREES. (THE PARKING BRAKE WAS ENGAGED BUT TRANSMISSION WAS IN NEUTRAL) I PERFORMED TESTS AND DETERMINED THAT RANDOMLY, GEAR SHIFTER APPEARED TO BE IN 1ST GEAR BUT WHEN I RELEASED THE PARKING BRAKE THE SHIFTER RETURNED TO THE NEUTRAL POSITION AND CAR STARTED ROLLING BACK. I CONTACTED VW CUSTOMER SERVICE AND REPORTED THIS. A VW SERVICE MANAGER ASKED ME TO REPLICATE CONDITIONS OF INCIDENT. I PARKED THE VEHICLE ON A SLIGHT UPGRADE, ALLOWED ONE MINUTE IN IDLE, SET THE PARKING BRAKE, AND PLACED THE SHIFTER IN 1ST GEAR. THE SERVICE MANAGER INFORMED ME THAT MANUAL TRANSMISSION SYNCHRONIZERS CAN RANDOMLY CATCH WHILE STATIONARY PREVENTING PROPER ENGAGEMENT INTO 1ST GEAR. HE ALSO INFORMED ME THAT I HAD NOT FULLY ENGAGED THE PARKING BRAKE. HE PULLED THE PARKING BRAKE UP SLOWLY (APPROXIMATELY 6-7 CLICKS). THE SERVICE DEPARTMENT REPORTED PARKING BRAKE AND TRANSMISSION TESTED OK AND NO REPAIRS REQUIRED. QUESTIONS FOR NTSB: 1 SHOULD ORDER OF OPERATIONS OUTLINED IN VW OWNER'S MANUAL FOR PARKING CAR WITH MANUAL TRA

THE CAR IS A 2011 VW JETTA SW TDI. ON SEPT 7, 2015, WHILE DRIVING ON THE AUTOBAHN, THE CAR'S CHECK ENGINE LIGHT ACTIVATED AND THE CAR ABRUPTLY LOST POWER. I COASTED TO A STOP ON THE SHOULDER. I SHUT THE CAR OFF AND IT WOULD NOT RESTART. IT WAS TOWED TO THE NEAREST VW DEALER. WE HAD TO RENT A VEHICLE FOR ALMOST TWO WEEKS. VW SAID THE FUEL PUMP WAS DESTROYED DUE TO TAINTED DIESEL FUEL. REPORTS INDICATED THAT METAL SHAVINGS WERE FOUND IN FUEL SAMPLES. VW REPLACED THE ENTIRE FUEL SYSTEM AT A COST OF EIGHT THOUSAND EUROS. I HAVE CONTACTED THE ESSO STATION & HEADQUARTERS. ESSO HAS INDICATED THAT THERE HAVE BEEN NO REPORTS OF TAINTED DIESEL FUEL AT THE STATION. I AM BEING SHUFFLED BETWEEN THE ESSO STATION & THE VW DEALERSHIP. IT IS OBVIOUS WHO THE RESPONSIBLE PARTY IS. VW NEEDS TO DO WHAT IS RIGHT AND DEMONSTRATE CORPORATE SOCIAL RESPONSIBILITY. *TR

SINCE 2012 I HAVE HAD TO REPLACE ALL EXTERIOR LIGHTS INCLUDING BREAK AND TAIL LIGHTS. MY HEAD LIGHTS HAVE BEEN REPLACED AT LEAST AT 8 TIMES OVER THE PAST TWO YEARS OR SO. VW CLAIMS THERE IS NOTHING WRONG AND ITS MY FAULT BECAUSE I AM NOT REPLACING THEM WITH THEIR BRAND AND BUYING THEM ELSEWHERE.

I BEGAN EXPERIENCING ISSUES WITH THE ANTI-THEFT/LOCKING SYSTEM ABOUT LATE 2013/ EARLY 2014. THE LOCKING SYSTEM MALFUNCTIONS AND THE DOORS DO NOT LOCK, BUT ALSO WHILE DRIVING THE LOCKS CONTINUOUSLY CLICK WHILE TRYING TO ENGAGE. I SPOKE TO MY LOCAL VW DEALERSHIP VIA PHONE ON MULTIPLE OCCASIONS AND RECEIVED MULTIPLE ANSWERS, BUT ULTIMATELY WAS TOLD THE COST WOULD BE AROUND $500-600 DOLLARS TO REPAIR, OUT OF MY POCKET. I WAS UNAWARE OF THE RECALL INFORMATION AT THAT TIME AND COULD NOT AFFORD THIS AT THIS TIME. THEN, IN LATE DECEMBER OF 2015 MY HORN SUDDENLY, WITHOUT WARNING, STOPPED WORKING AS WELL. I DID RESEARCH AND FOUND THAT BOTH ISSUES WERE PROBABLY RELATED TO THE RECALL NUMBER: 11V196000 RECALL DATE: 03/29/2011. I SPOKE TO VW CUSTOMER CARE AND WAS INFORMED OF OTHER RECALLS AS WELL. I TOOK MY CAR TO THE VW DEALERSHIP TO HAVE ALL RECALLS PERFORMED AND WAS REASSURED THAT THIS PARTICULAR ISSUE WITH THE HORN AND ANTI-THEFT WOULD BE EXAMINED, ALONG WITH THE OTHER RECALLS. THE HORN/ANTI-THEFT ISSUE WERE NOT ADDRESSED AS STATED. THAT SAME DAY I EMAILED THE SERVICE LEAD WITH THE RECALL INFORMATION AND WAS TOLD THAT MY VIN DID NOT MATCH THIS RECALL AND THAT I WOULD NEED TO BRING MY VEHICLE IN, AGAIN, FOR A DIAGNOSTIC TEST AND/OR REPAIR (SERVICES TO BE PERFORMED OUT OF MY POCKET). ACCORDING TO THE DOCUMENTATION PROVIDED BY NHTSA CAMPAIGN NUMBER: 11V196000 MY VEHICLE IS A MATCH TO THE SPECIFIC VIN ASSOCIATED WITH THE RECALL. THIS IS A SERIOUS ISSUE, AS I UNDERSTAND IT HAS TO DO WITH TH

INVOLVED IN A TRAFFIC COLLISION RESULTING IN ARI BAG DEPLOYMENT RESULTING IN RECEIVED 2ND DEGREE BURN TO THE INSIDE OF THE RIGHT FOREARM FROM VW EMBLEM/BADGING ON THE STEERING WHEEL.

IM EXPERIENCING A LOT OF PROBLEMS WITH MY CAR. FIRST OF ALL THE LIGHTS DON'T ALWAYS WORK THEY WOULD TURN ON AND OFF ON THEIR OWN UNTIL FINALLY STOPPED COMPLETELY. THE NEXT PROBLEM IT HAS WAITING AT A STOP LIGHT IT LOOSES POWER AND SHAKES AND STALLS. THEN I STARTED EXPERIENCING THE SAME PROBLEM WHILE DRIVING ONE TIME I WAS PULLING INTO MY DRIVEWAY THE CAR CUT OFF AND STEERING WHEEL LOCKED THANKFUL I WAS NOT ON THE FREEWAY AT THE TIME. THEN AGAIN ON THE FREEWAY IN RUSH HOUR TRAFFIC I WAS LUCKY ENOUGH TO GET OVER AND PULL OFF BEFORE IT STALLED THE CAR PUTTING AND I WAS GIVING GAS BUT CAR DID NOT WANT TO GO IT WAS NOT GAINING SPEED IT WAS ON THE VERGE OF STALLING. THIS IS A SAFETY ISSUE ITS MY ONLY VEHICLE I'M AFRAID OF IT CUTTING OFF AND STALLING WHILE DRIVING AND A ACCIDENT OCCURRING. THE CAR STALLING IS WHILE DRIVING AND WITH FOOT ON THE BRAKE OR IN PARK. IT ALSO HAS A PROBLEM WHILE IN PARK AND FOOT ON BRAKE THE CARS RPM RAVE ON THEIR OWN.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE'S HORN AND RADIO DID NOT FUNCTION, THERE WAS A BURNING ODOR, AND THE WINDOWS FUNCTIONED INDEPENDENTLY. IN ADDITION, THE VEHICLE FELT AS IF IT WOULD LOSE POWER, THE AIR BAGS WERE NOT FUNCTIONING, AND THE EXTERIOR LIGHTS WERE MALFUNCTIONING. THE EPC AND CATALYTIC CONVERTER MALFUNCTION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000.