Page 4 of 13 · complaints 151–200 of 607

2011 Volkswagen Jetta complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Engine
Filed Jul 8, 2018150,000 milesGA

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

Service Brakes
Filed Jul 5, 201892,814 milesNY

THE REAR DRUM BRAKES FAILED ON MORE THAN ONE OCCASION CAUSING LOSS OF BREAK PRESSURE WHICH ON ONE OCCASION ALMOST RESULTED IN A REAR END COLLISION. BOTH TIMES THE REAR DRUM BREAK FAILURE WAS CONFIRMED BY A VOLKSWAGEN CERTIFIED MECHANIC. ON ONE OCCASION BOTH REAR BRAKE SYSTEMS WERE COMPLETELY REPLACED INCLUDING THE BRAKE DRUMS. ON THE OTHER OCCASION THE REAR BRAKE DRUMS WERE SALVAGEABLE BUT THE OTHER COMPONENTS WERE REPLACED. THE FIRST TIME WAS ON MAY 26TH, 2015 AND THE SECOND TIME WAS JUNE 27, 2018. THE FIRST TIME A COMPLAINT WAS MADE WITH VOLKSWAGEN IN THE UNTIED STATES ON JUNE 5, 2015.

Electrical System
Filed Jun 21, 2018110,000 milesMN

TAKATA RECALL. WHEN STARTING THE VEHICLE AFTER SEATING FOR MORE THAN AN HOUR, IT TAKES AN EXCESS AMOUNT OF CRANKING BEFORE THE ENGINE FIRES. 10 PLUS SECONDS. ONE ITS RUNNING IT USUALLY DRIVES WITHOUT ISSUES UNTIL YOU GET TO 5/16-1/4 TANK. WHILE DRIVING DOWN THE HIGHWAY IT STARTS TO LOOSE POWER. THE CAR FEELS LIKE IT IS GOING TO SHUT OFF. IT LOOSES POWER, GAINS AND LOOSE POWER CAUSING IT TO SPUTTER AND LOOSE CONTROL. AFTER A FEW MOMENTS IT IS BACK TO NORMAL. THEN PROCEEDS TO HAPPEN SPORADICALLY USUALLY EVERY COUPLE MILES UNTIL IT GETS FILL IT UP. THIS HAPPENS ON CITY ROADS AND HIGHWAY. I FILL THE TANK UP AND I ONLY GET ON AVERAGE 10 GALLONS INTO THE TANK, SO I KNOW ITS NOT OUT OF GAS. I HAVE HAD THE FUEL PUMP TEST NUMEROUS TIMES BY DIFFERENT MECHANICS. ALL OF THEM SAID ITS NOT LOOSING PRESSURE, AND IT PRIMES WHEN THE DRIVERS DOOR OPENS LIKE IT SHOULD. AFTER READING ONLINE I HAVE NOTICED MANY JETTA OWNERS ARE HAVING THE SAME PROBLEMS AND CAN NOT SEEM TO GET IT FIXED. THIS IS VERY CONCERNING CAUSE IT CAN CUT POWER AT ANY MOMENT AND IS VERY DANGEROUS. THIS HAS BEEN HAPPEN SINCE I BOUGHT THE CAR ABOUT A MONTH AGO AND CONTINUES TO HAPPEN IF IT FALLS BELOW THE 5/16 A TANK. THIS IS A PROBLEM THAT HAS EFFECTED MANY JETTA OWNERS AND PREVENTS A RISK TO THEM AND OTHER CARS ON THE ROAD. THIS IS A MANUFACTURING PROBLEM AND NEEDS TO BE CORRECTED. THANK YOU.

Service Brakes
Filed Jun 14, 201890,000 milesFL

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS STATIONARY, THE ANTI-LOCK BRAKING SYSTEM (ABS) FAILED. IN ADDITION, THE AIR BAG AND TRACTION CONTROL INDICATORS ILLUMINATED WHEN THE VEHICLE WAS STARTED. GUNTER VOLKSWAGEN IN FORT LAUDERDALE, FLORIDA 33317 WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THAT THE ABS FAILED TO FUNCTION PROPERLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

Unknown or Other
Filed May 22, 2018106,000 milesTX

THE IGNITION SWITCH ON MY 2011 JETTA IS REGULARLY BECOMING STUCK AND I CANNOT TURN OFF MY VEHICLE. I SPENT OVER AN HOUR ON SATURDAY EVENING WHILE PARKED IN DRIVEWAY TRYING TO TURN THE VEHICLE OFF AND REMOVE THE KEY TO NO AVAIL. I HAD TO REMOVE THE FUEL PUMP FUSE ALONG WITH UNPLUGGING THE BATTERY. THE RADIO SYSTEM ALSO WENT OUT. FOLLOWING A LOUD POP THE SYSTEM QUIT WORKING COMPLETELY. SIMILAR TO MANY REPORTS I HAVE READ ONLINE SINCE THE OCCURRENCE.

Unknown or Other
Filed May 4, 201888,744 milesAZ

IGNITION LOCK CYLINDER ABRUPTLY FAILED. THE VEHICLE WOULD NOT START AT ALL DUE TO THIS FAILURE. THEY KEY WOULD NOT TURN AT ALL. IT WORKED ONE MOMENT AND IMMEDIATELY STOPPEDF WORKING. STRANDED AND HAD TO HAVE THE VEHICLE TOWED. TOW COMPANY HAD TO DISASSEMBLE SHIFTER TO PUT THE VEHICLE IN NEUTRAL IN ORDER TO TOW. $645 + FOR TOW AND REPAIRS.

Visibility/Wiper
Filed Apr 25, 201889,368 milesAL

TAKATA RECALL MY WINDSHEILD WIPERS DO NOT WORK PROPERLY. ONLY TOP SPEED WORKS. SPEED 1 AND 2 DO NOT WORK, ONLY 3.

Visibility/Wiper
Filed Apr 23, 201870,000 milesNJ

WIPERS DO NOT FUNCTION PROPERLY IN COLD TEMPERATURES. IN VERY COLD WEATHER, THEY WILL OFTEN TAKE 3-5 MINUTES BEFORE MOVING ONCE TURNED ON. IN COOL TEMPERATURES THEY WILL OFTEN RUN AT A VERY SLOW PACE. CHANGING WIPER BLADES HAS NO EFFECT/IMPACT. THIS IS A WIPER ARM AND/OR WIPER ARM ASSEMBLY ISSUE AND WIDESPREAD THROUGHOUT ONLINE REPORTS. VW SHOULD BE FORCED TO ISSUE A RECALL.

Electrical System
Filed Mar 16, 2018156,000 milesPA

DEFECTIVE LIGHT SWITCH THAT CONTROLS THE HEADLIGHTS, DAYTIME RUNNING LIGHT LOW BEAMS AND HIGH BEAMS. DAYTIME RUNNING LIGHT NO LONGER WORK, LOW BEAMS ARE SO DIM THEY ARE NO LONGER EFFECTIVE.

Electrical System
Filed Feb 23, 201860,000 milesNC

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING VARIOUS SPEEDS OR WHILE PARKED, THE HORN FAILED TO OPERATE WHEN PRESSED. ALSO, THE HEADLIGHTS INADVERTENTLY FAILED TO ILLUMINATE WITHOUT WARNING. LEITH VOLKSWAGEN OF RALEIGH (4005 CAPITAL HILLS DRIVE RALEIGH, NC 27616, (833) 827-4410) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED DUE TO THE DIAGNOSTIC FEES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE BECAUSE THE CUSTOMER SERVICE NUMBER WAS BUSY. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *TT *TR

Unknown or Other
Filed Feb 15, 2018117,000 milesIL

I CAN'T GET THE KEY OUT OF THE IGNITION AND I CAN TURN THE CAR OFF.

Air Bags
Filed Feb 2, 201898,000 milesMO

THE PASSENGER SEAT AIRBAG SENSOR IS NO LONGER EFFECTIVE. THIS MEANS THAT IF I WAS TO GET INTO A COLLISION, THE CAR WOULD NOT SENSE THERE IS A PASSENGER AND THE AIRBAGS ON THAT SIDE OF THE VEHICLE WOULD NOT DEPLOY. THIS SENSOR DOES NOT WORK AT ALL, AND THERE IS AN AIRBAG WARNING LIGHT IN THE DASH.

Electrical System › Horn
Filed Feb 1, 201895,600 milesFL

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING 65 MPH, THE CONTACT NOTICED THAT THE HORN WOULD NOT FUNCTION. THE CONTACT PULLED OVER TO A FUEL STATION, TURNED OFF THE VEHICLE, RESTARTED IT, BUT THE HORN WAS STILL NOT FUNCTIONING PROPERLY. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VIN. THE FAILURE MILEAGE WAS 95,600.

Unknown or Other
Filed Jan 15, 201868,000 milesNY

IT IS A SAFETY ISSUE THAT THE VEHICLE'S HORN STARTED WEAKENING OUT AND IT STOPPED WORKING. I DID SOME RESEARCH AND FOUND THAT OTHER PEOPLE WHO OWNED AN MK6 (2011-2015) JETTA HAD THE SAME ISSUE ACROSS THE NATION. PLEASE ENFORCE THE VW TO OPEN A RECALL FOR THIS ISSUE.

Visibility/Wiper
Filed Jan 10, 201860,000 milesOH

WINDSHIELD WIPERS NOT FUNCTIONING WHEN VEHICLE IS IN 18 DEGREE AND BELOW TEMPERATURES FOR A FEW HOURS. WIPERS WORK FINE ONCE VEHICLE IS HEATED UP IN GARAGE OR OUTSIDE TEMPERATURES RISE ABOVE 18 DEGREES. REPLACEMENT WIPER MOTOR ASSEMBLY WAS DIAGNOSED AND REQUIRED TO CORRECT MALFUNCTION. WOULD LIKE VW TO REIMBURSE THE $537.03 OUT OF POCKET COSTS TO REPLACE THE DEFECTIVE/FAULTY PART. HAVE SEEN NUMEROUS COMPLAINTS FOR SAME ISSUE ONLINE. THANKS AND HOPE VW IS LISTENING!

Visibility/Wiper
Filed Dec 29, 2017109,000 milesMI

IF THE OUTSIDE TEMPERATURE GOES BELOW APPROXIMATELY 15 DEGREES FAHRENHEIT, THE WIPERS FAIL TO OPERATE. THIS CAN HAPPEN WHEN THE VEHICLE HAS BEEN PARKED, OR DURING OPERATION. THIS HAS HAPPENED SEVERAL TIMES AND FROM INDICATIONS ON THE INTERNET, IS A KNOWN SAFETY PROBLEM.

Unknown or Other
Filed Nov 17, 2017DE

TURNED ON VEHICLE, WENT TO TURN ON THE STEREO, AND ONCE I HIT THE 'POWER' BUTTON, IT TURNED ON AND THEN THE SCREEN WENT BLACK, RESULTING IN THE COMPLETE LOSS OF THE HEAD UNIT, RADIO, BLUE TOOTH, AND CLOCK. FUSES WERE CHECKED IN BOTH THE FUSE BOX AND THE STEREO ITSELF, AND NO FUSES WERE BLOWN.

Unknown or Other
Filed Nov 14, 2017FL

HORN DOES NOT WORK & THE AC DOESN'T BLOW COLD RIGHT AWAY

Engine
Filed Nov 7, 2017102,000 milesGA

CRANK CASE IS NOT ON RECALL SO IT'S NOT COVERED UNDER WARRANTY. THE COST IS 4200.00. AT WHAT POINT WILL IT GO ON RECALL. WITHOUT THE REPAIR THE CAR IS DEAD IN THE WATER. WARRANTY COMPANY WILL NOT PAY FOR ANYTHING THAT'S ON A TECHNICAL SERVICE BULLETIN. ALSO CALLED VW VERIFIED IS ON THE TECHNICAL SERVICE BULLETIN. IT'S VERY DANGEROUS AS THE CAR OIL LIGHT COMES ON AND RUNS ROUGH AND JUST STOPS. JULY 7 2017 BULLETIN 15-16-02 (V151602)

Unknown or Other
Filed Oct 31, 2017CA

THE CAR RANDOMLY STALLS AND HAS BEING DOING SO FOR OVER A YEAR HAS BEEN TO SEVERAL MECHANICS AND THEY CANNOT FIX THE PROBLEM THE DEALERSHIP HAS BEEN ATTEMPTING TO FIX THE PROBLEM SINCE 08/30/2017 AND CURRENTLY HAS THE CAR WHILE I AM CARLESS. I HAVE REACHED OUT TO CORPORATE AND THE MANUFACTURE AND THEY JUST REPLY WITH EMAILS STATING THEY WILL GET BACK TO ME

Unknown or Other
Filed Oct 30, 2017130,000 milesFL

KEY WILL NOT TURN IN IGNITION ON OR OFF.

Unknown or Other
Filed Oct 16, 201781,000 milesCA

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

Air Bags
Filed Oct 9, 201765,000 milesMN

AIRBAG LIGHT ON, VW MECHANIC DIAGNOSED STEERING WHEEL CLOCK SPRING FAILURE, AND INDICATED THE AIRBAGS MAY FAIL TO DEPLOY. THIS VEHICLE WAS NOT INCLUDED IN A PREVIOUS RECALL FOR THE SAME ISSUE ON THE SAME MAKE AND MODEL. THE VEHICLE WAS STATIONARY WHEN THE LIGHT APPEARED AND THE PROBLEM PERSIST, VW DEALERS ACKNOWLEDGE ISSUE BUT WONT FIX AS THIS VIN'S PARTS WEREN'T COVERED BY THE SAME MAKE AND MODEL RECALL.

Service Brakes
Filed Sep 28, 201790,889 milesMI

VEHICLE STALLS INTERMITTENTLY SINCE PURCHASE, COMMONLY WHEN EXITING A FREEWAY TO A STOP OR DURING RUSH HOUR(STOP/GO)TRAFFIC. BEFORE STALLING, VEHICLE WILL JERK, ROUGH IDLE, AND DELAY ACCELERATION. STALLING MAY OCCUR AT A STOP AFTER HIGH SPEED, HOWEVER STALLING HAS ALSO OCCURRED DURING DRIVING AFTER A HIGH SPEED TO LOW SPEED DEPARTURE. WHEN VEHICLE STALLS DURING DRIVING, BOTH THE WHEEL AND BRAKES LOCK UP COMMONLY. IT TAKES PUTTING IT IN NEUTRAL WHILE ROLLING AND ATTEMPTING TO START SEVERAL TIMES BEFORE IGNITION KICKS IN. THIS HAS BEEN DANGEROUS AS THE ONLY BRAKING WOULD BE A GRADUAL EMERGENCY BRAKE PULL AND THERE IS NO ADDITIONAL STEERING, THANKFULLY I HAVE HAD STRAIGHTAWAYS THE TIMES IT HAS HAPPENED, HOWEVER I HAVE BEEN FORCED TO GO THROUGH RED LIGHTS WITH MY HAZARDS ON, LAYING ON THE HORN. VW HAS ATTEMPTED REPAIR 5 TIMES FOR SAME ISSUE WITH NO RESOLVE. LIGHTS AND CODES COME AND GO INTERMITTENTLY AFTER STALLING. ONE OR BOTH OF THE PREVIOUS ISSUES MENTIONED OCCURS ON A DAILY BASIS AS OF THE MOMENT. THE FTC, BBB, AND ATTORNEY GENERAL FOR THE STATE OF MICHIGAN HAVE ALL BEEN MADE AWARE OF THE SITUATION AND THE ATTORNEY GENERAL'S OFFICE RECOMMENDED I REPORT IT TO YOU.

Structure › Body
Filed Sep 26, 2017MO

TWO EXISTING RECALLS ON MY VEHICLE HAVE BEEN COMPLETED AND I WOULD LIKE TO HAVE THEM UPDATED AS COMPLETE IN THE SYSTEM. THEY ARE: NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 11E036 RECALL DATE: SEPTEMBER 7, 2011 MANUFACTURER RECALL NUMBER: 26G9 AND NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 14V656 RECALL DATE: APRIL 7, 2015 MANUFACTURER RECALL NUMBER: 42G8 I HAVE ATTACHED A PRINTOUT FROM THE VOLKSWAGEN DEALERSHIP THAT SHOWS THE INSPECTIONS AND IF NECESSARY CORRECTIVE ACTIONS WERE TAKEN TO ADDRESS BOTH.

Visibility/Wiper
Filed Sep 26, 201750,000 milesLA

WITHIN THREE TO FOUR DAYS I'VE HAD TWO DOOR WINDOWS BLOW OUT WHILE DRIVING. NOTHING HIT THE WINDOWS. ONE DAY I WAS DRIVING ON THE INTERSTATE AND THE OTHER TIME I WAS DRIVING ONTO THE INTERSTATE RAMP GOING APPROXIMATELY 40 MILES/HOUR. THIS IS BAFFLING!

Unknown or Other
Filed Sep 26, 201787,000 milesCA

HORN NOT WORKING CAN NOT FIND FUSE DIAGRAM ANYWHERE TO FIX.I DO BELIVE THAT THIS IS A SAFTEY MATTER.DON'T HAVE THE MONEY TO TAKE TO VW DEALER.I'AM FAMILIAR IN CHANGING FUSES AND MECHANICHLY INCLINED.SO WHY WOULD I NEED TO TAKE IT TO DEALER.I SHOULD BE ABLE RECIEVE A FUSE DIAGRAM FOR MY VEHICICLE ID#

Electrical System
Filed Sep 20, 201755,000 milesIL

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE ATTEMPTING TO START THE VEHICLE, THE IGNITION SWITCH WOULD NOT TURN AND THE DRIVER WAS UNABLE TO START THE ENGINE. AFTER WIGGLING THE KEY INSIDE THE IGNITION SWITCH,THE KEY WOULD TURN AND THE ENGINE WAS STARTED. THE VEHICLE WAS TAKEN TO MIKE HAGGERTY VOLKSWAGEN IN OAKLAWN, CA WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 55,000.

Electrical System
Filed Sep 13, 2017CA

NHTSA CAMPAIGN #11V196000 MY FUSES BLOW, MY DRIVER WINDOW ROLLS DOWN, BUT INTERMITTENTLY WON'T ROLL UP. MY ENGINE CUTS OUT FOR NO REASON, WHILE IN MOTION AND STOPPED. HAPPENS WHEN SLOWING DOWN, EXITING OFF THE FREEWAY AND COMING TO A STOP IN TOWN. MY EPC, CHECK ENGINE , AND LIGHT SENSORS COME ON AND OFF AND DIFFERENT TIMES. 3 YEARS AGO I HAD MY ABS MODULE REPLACED. BUT CONTINUE TO HAVE THE SAME ISSUES. LOOKING ONLINE I FOUND THE RECALL ABOVE, BUT WHEN I TOOK IT TO THE DEALER I WAS TOLD THIS ISN'T AN OPEN RECALL. THIS HAS BEEN GOING ON SINCE 2014

Electrical System
Filed Sep 3, 201783,000 milesOR

FOR ABOUT A WEEK IT HAS BEEN GETTING HARDER TO TURN ON AND OFF MY CAR, DUE TO THE KEY NOT WANTING TO TURN IN THE IGNITION. TODAY, I WENT TO PARK IN A SHOPPING AREA AND I COULDN'T TURN THE KEY AT ALL TO SHUT THE ENGINE OFF. I CALLED THE DEALERSHIP AND LEFT THEM A MESSAGE AND TOLD THEM I'M ON MY WAY RIGHT NOW TO BRING MY CAR IN BECAUSE I CANNOT SHUT MY CAR OFF. MY CAR HAS 83,000 MILES ON IT AND I DO HAVE AN EXTENDED WARRANTY. THE SERVICE GUY BEHIND THE COUNTER SAID THEY CAN'T EVEN LOOK AT IT FOR A WEEK AND A HALF AND IF ANYTHING IS WRONG WITH IT IT SHOULD BE COVERED UNDER THE WARRANTY. OBVIOUSLY, SOMETHING IS WRONG WITH IT, THE CAR RUN WAS STILL RUNNING IN THE PARKING LOT AND THE KEY FEELS SO LOOSE IN THE IGNITION, IT FEELS LIKE IT SHOULD BE ABLE TO JUST FALL OUT. HE ALSO MENTIONED THAT THE PART THAT I MIGHT NEED, IF ANYTHING IS WRONG WITH IT, WITH HAVE TO SHIP FROM GERMANY WHICH WOULD ADD ANOTHER WEEK. I MIGHT SEE MY CAR IN 3 WEEKS. MY DAUGHTER IS TAKING THIS CAR WITH HER BACK TO COLLEGE IN ABOUT 3 WEEKS AND I'M NOT FEELING TO GREAT ABOUT HER SAFETY RIGHT NOW WITH THIS CAR.

Electrical System
Filed Sep 1, 201794,000 milesGA

HORN DOES NOT PROPERLY OPERATE. ONLY WORKS ON OCCASION. THIS A HUGE SAFETY ISSUE THAT VW DOES NOT FEAL THEY ARE RESPONSIBLE FOR.

Electrical System
Filed Aug 30, 201780,000 milesIL

THE KEY GETS STUCK IN THE IGNITION WHEN ATTEMPTING TO TURN OFF THE ENGINE; THUS PREVENTING THE ENGINE FROM BEING ABLE TO BE TURNED OFF. I WAS LUCKY ENOUGH TO BE CLOSE TO AN AUTO REPAIR SHOP, AND THEY HAD TO PULL OFF A RELAY FROM THE ENGINE COMPARTMENT. UPON REPLACING THE RELAY, I WAS ABLE TO START THE CAR SO THAT I COULD DRIVE HOME. ONCE I GOT HOME AND ONCE AGAIN ATTEMPTED TO SHUT THE ENGINE OFF, THE KEY ONCE AGAIN WOULD NOT TURN. THE MECHANIC AT THE SHOP SAID THAT THIS IS A KNOWN ISSUE WITH MY MODEL CAR BUT THAT VOLKSWAGEN REFUSES TO ACKNOWLEDGE THE PROBLEM. UPON DOING A GOOGLE SEARCH TO SEE WHAT I CAN DO TO SHUT THE VEHICLE OFF, I FOUND A FEW HUNDRED PAGES DESCRIBING THE ISSUE, SO I'M SURE THIS IS FREQUENTLY HAPPENING. APPARENTLY, THE ONLY SOLUTION IS TO HAVE THE FAILED PARTS REPLACED WHICH COSTS UPWARDS OF $600. ALSO, THE KEY HAS BEEN GETTING STUCK ON AND OFF FOR THE PAST YEAR, BUT IN EACH CASE, I WAS ABLE TO WIGGLE THE KEY SO THAT IT WOULD TURN OFF. TODAY, I WASN'T ABLE TO EVEN TURN THE KEY TO THE OFF POSITION FROM THE ON POSITION.

Electrical System
Filed Aug 29, 2017210,000 milesSC

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE ENGINE AND BATTERY WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO WRAY AUTOMOTIVE VOLKSWAGEN (LOCATED AT 655 BROAD RIVER RD, COLUMBIA, SC 29210) WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THERE WAS NO RECALL UNDER THE VIN. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 210,000.

Electrical System
Filed Aug 14, 201762,000 milesCA

ONCE THE CAR IS STARTED AND ENGINE IS RUNNING, IT HAS BEEN DIFFICULT TO TURN THE KEY OFF AND STOP THE ENGINE. ON SATURDAY IT WAS IMPOSSIBLE TO TURN THE KEY TO THE OFF POSITION AND REMOVE THE KEY WHEN WE WISHED TO PARK THE VEHICLE. WE HAD TO STALL THE ENGINE TO MAKE IT STOP RUNNING. THERE ARE MULTIPLE REPORTS OF THIS ONLINE IN VARIOUS VW FORUMS FOR MULTIPLE MODEL YEARS. WE WERE ONLY ABLE TO GET THE KEY OUT BY USING ONE OF THE TRICKS WE FOUND ONLINE.

Engine
Filed Aug 13, 201780,000 milesNJ

ENGINE/CAR AT LOW SPEEDS BEGINS SHAKING AND REVS LIGHTS FLICKER CAR WILL EVEN SHUT OFF IN THE MIDDLE OF DRIVE HUGE SAFETY CONCERN! DEALER AND MECHANICS HAVE NOT BEEN ABLE TO FIGURE THE PROBLEM OUT. REPLACED CRANKSHAFT AND TIMING VALVES ALONG WITH OIL AND FLUIDS NEW AND RESET CAR COMPUTER. STILL NOT FIXED! RESEARCHED ON GOOGLE AND TONS OF OTHER VOLKSWAGEN OWNERS ARE EXPERIENCING SAME ISSUES.

Electronic Stability Control (esc)
Filed Aug 10, 201784,000 milesCA

PURCHASED 2011 VW JETTA CAR RECENTLY FOR MY DAUGHTER. IT DROVE OK FOR A SHORT WHILE BUT THEN LOST POWER WHILE DRIVING. FIRST THE RADIO TURNED OFF, THEN SEVERAL LIGHTS TURNED ON ON THE DASH AND THE STEERING BECAME HARD. FINALLY THE CAR TURNED OFF. I MANAGED TO PULL OFF THE FREEWAY. AFTER THIS, IT WOULD NOT START. WE TESTED THE BATTERY BUT IT WAS NOT THE PROBLEM. REPLACED THE ALTERNATOR BUT THAT ALSO DID NOT WORK. NOW I AM READING ABOUT MANY OTHER COMPLAINTS ON THIS SAME MODEL BY OTHER OWNERS. I RESPECTFULLY REQUEST THAT THIS BE INVESTIGATED AS A RECALL SINCE THERE ARE TOO MANY COMPLAINTS ABOUT ELECTRICAL PROBLEMS THAT SHOULD NOT BE IGNORED. HERE IS THE WEBSITE: HTTPS://WWW.CARCOMPLAINTS.COM/VOLKSWAGEN/JETTA/2011/ELECTRICAL/ELECTRICAL_SYSTEM.SHTML

Engine
Filed Jul 27, 201740,000 milesIL

WHEN DRIVING THE LOW OIL PRESSURE LIGHT COMES ON AND GOES OFF 4 OR 5 TIMES THEN IS PERFECTLY FINE THE REST OF THE TRIP. IT HAPPENS IN COLD AND HOT WEATHER. WHEN THE LOW OIL PRESSURE LIGHT COMES ON, IT'S ALWAYS WHEN I LET OFF THE ACCELERATOR TO COME TO A STOP. ONCE I START MOVING AGAIN, THE LIGHT GOES OFF. THE CORRECT OIL/FILTER HAVE BEEN INSTALLED, VW DEALERSHIP SAID IT HAPPENS ALL THE TIME AND THE OIL PRESSURE SENSOR WAS BAD. I CHANGED THE SENSOR AND IT STILL DOES THE SAME THING. WHILE RESEARCHING IT ON GOOGLE, IT APPEARS A LOT OF PEOPLE HAVE THIS SAME ISSUE, BUT NO ONE HAS A SOLUTION.VW DEALERSHIP HAS LIED TO ME BEFORE SO I DON'T TRUST THEM WORKING ON MY CAR.

Electrical System
Filed Jul 20, 2017100,000 milesOK

TAKATA RECALL. KEY WONT TURN IN IGNITION ON OR OFF IN CAR WAS IN PARK

Engine
Filed Jul 18, 201728,000 milesGA

I CANNOT TURN THE KEY OFF AND REMOVE IT OR LOCK MY CAR THE ENGINE KEEPS RUNNING

Engine
Filed Jul 11, 2017105,800 milesNY

AFTER DRIVING FOR A WHILE, THE CAR ACTS AS IF ITS GOING TO RUN OUT OF GAS. THE CAR WILL START TO JERK AND IDLE VERY ROUGHLY IN WHICH A FEW TIMES IT HAS CUT OFF ON ME, ONCE TRYING TO EXIT THE HIGHWAY. HAD IT CHECKED OUT BY CERTIFIED VW DEALER WHERE THE CAR WAS BOUGHT, AND I WAS TOLD IT WAS A FAULTY N205 VALVE. HAD THE VALVE REPLACED AND 2 DAYS LATER THE CAR IS DOING THE EXACT SAME THING. TOOK IT BACK AND DEALER ONCE AGAIN SAID THEY FIXED THE PROBLEM BY ADJUSTING SENSORS, BUT STILL THE SAME THING IS HAPPENING.

Unknown or Other
Filed Jun 19, 2017FL

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. VEHICLE IS ALWAYS STATIONARY AND IN AND PARK. THIS IS HAPPENED MANY TIMES OVER THE PAST FIVE YEARS OF OWNING THE VEHICLE, AND IS NOW OCCURRING MORE FREQUENTLY.

Electrical System
Filed Jun 2, 2017100,000 milesTX

VEHICLE STATIONARY, IGNITION LOCKED/CYLINDER LOCK MALFUNCTION WHILE CAR ON, NOT ABLE TO TURN CAR OFF. WHEEL LOCKED WHILE CAR ON. THIS OCCURRED TWICE BEFORE.

Unknown or Other
Filed May 31, 201742,500 milesNJ

IT'S NOW THE 5TH TIME THAT THIS HAPPEN. THE KEY CAN'T TURN OFF THE CAR! I CAN TURN ON THE SWITCH WITHOUT PROBLEM, BUT WHEN IS TIME TO TURN OFF WILL TAKE AROUND 20 MINUTES TO ACHIEVE IT!

Latches/Locks/Linkages › Doors › Latch
Filed May 18, 2017101,000 milesIN

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LATCH FAILED TO PROPERLY LOCK, AND THE DOOR SWUNG OPEN WITHOUT WARNING. THE CONTACT HAD TO TIE THE DOOR WITH ROPE TO PREVENT IT FROM OPENING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS NOT COVERED UNDER A RECALL OR WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.

Structure › Body
Filed May 17, 2017101,000 milesIN

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). SUBJECT:2011 VOLKSWAGEN JETTA [XXX] NON-COMPLIANCE WITH FMVSS STANDARD NO. 206 DOOR LOCKS AND DOOR RETENTION COMPONENTS - PASSENGER CARS REQUEST FOR DOOR LATCH REPAIR REIMBURSEMENT THE FRONT RIGHT DOOR LATCH OF MY DAUGHTER'S VW RECENTLY BECAME INOPERATIVE. THE DOOR SIMPLY DID NOT LATCH WHEN CLOSED AND WOULD FREELY SWING OPEN. WE TOOK THE VEHICLE TO THE CLOSEST DEALER, TOM WOOD VW OF NOBLESVILLE, IN. ON MAY 13, 2017. IN DISCUSSION WITH THE SERVICE MANAGER, [XXX], HE STATED THAT VW WOULD NOT COVER THE COST OF THE REPAIR. ESPECIALLY SINCE THE MILEAGE WAS 101,000. I MENTIONED TO [XXX] THAT THE DOOR LATCH IS PART OF THE FEDERAL MOTOR VEHICLE SAFETY STANDARDS, (FMVSS STD. 206) AND THAT THOSE STANDARDS ARE NOT LIMITED TO MILEAGE OR WARRANTY. A VEHICLE SHOULD MEET THOSE STANDARDS FOR THE LIFE OF THE VEHICLE. WE PAID FOR THE REPAIR AT A COST OF $512 (SEE ATTACHED REPAIR INVOICE RECEIPT). IN PREPARATION OF THIS LETTER I ENTERED IN A CHAT WITH VW CUSTOMER CARE. THE VW REP, WHILE SYMPATHETIC TO THE SITUATION, STATED THAT THE REPAIR WOULD HAVE BEEN COVERED HAD THE VEHICLE BEEN WITHIN THE MILEAGE REQUIREMENT OF 50,000 MILES. I STATED THAT THIS ISSUE WAS A FMVSS COMPLIANCE ISSUE AND THAT SUCH A REPAIR SHOULD NOT BE LIMITED TO MILEAGE. THE VEHICLE WAS UNSAFE TO DRIVE. THE DOOR DOES NOT STAY SHUT AND SWINGS OPEN FREELY. MY DAUGHTER'S CAR HAD TO BE REPAIRED. IT WAS NOT A MATTER OF CHOICE IN THAT IT WAS

Electrical System
Filed May 17, 2017CA

MY VEHICLE IS KEYLESS ENTRY AND MOST OF THE TIME THE BACK PASSENGER SIDE DOOR IS FAULTY AND DOES NOT UNLOCK. THE MECHANISM THAT UNLOCKS THE DOOR ONLY UNLOCKS IF THE CAR IS PARKED ON A HILL. THIS IS A SAFETY ISSUE BECAUSE THE CAR AUTOMATICALLY LOCKS ALL DOORS WHEN DRIVING AND IF I WERE IN AN ACCIDENT, I COULD NOT OPEN THE BACK PASSENGER DOOR FROM THE OUTSIDE. I HAVE AN INFANT DAUGHTER AND I ALWAYS HAVE TO LOAD HER IN THE CAR FROM THE BACK DRIVERS SIDE, ALSO A SAFETY HAZARD. I SEE MANY OTHER VOLKSWAGEN OWNERS COMPLAIN ABOUT THIS SAME ISSUE IN ONLINE FORUMS. I'VE ASKED THE VW DEALERSHIP TO FIX THE PROBLEM, BUT THEY DON'T ACKNOWLEDGE IT IS A FAULTY PART THAT WAS INSTALLED IN MANUFACTURING. THE CAR HAS HAD THIS PROBLEM SINCE I PURCHASED IT USED IN 2013. THE CAR IS NO LONGER UNDER WARRANTY.

Service Brakes
Filed Apr 8, 2017NY

THIS IS THE SECOND TIME THAT I HAVE BEEN DRIVING AND MY BRAKES WENT STRAIGHT TO THE FLOOR AND THE CAR WOULDN'T STOP. I HAD TO KEEP PUMPING THE BRAKE UNTIL I GOT SLIGHT PRESSURE AND PULLED THE HAND BRAKE WHICH DIDN'T HELP. THE FIRST TIME I TOOK THE CAR TO THE MECHANIC THEY TOLD ME IT WAS THE MASTER CYLINDER AND THAT IT WAS REPLACE THIS WAS LAST YEAR. YESTERDAY I WAS DRIVING AND THE SAME THING OCCURRED I CHANGED MY BRAKES AND THEN WAS TOLD THAT IT WAS NOT MY BRAKES. I AM LEAKING BRAKE FLUID AND THAT IT IS MY MASTER CYLINDER. THIS IS A SERIOUS PROBLEM WHERE I CAN'T STOP AND I'M PUTTING MYSELF AND OTHER PEOPLE AT DANGER BECAUSE THERE IS NO WARNING OF WHEN IT'S GOING TO OCCUR.

Air Bags
Filed Mar 29, 201770,000 milesCA

THE AIRBAG LIGHT WENT ON WITH THE CAR BEING IN ANY TYPE OF ACCIDENT. THERE WAS RECALL FOR THIS MAKE AND MODEL AND YEAR FOR MY CAR. HOWEVER, THE MANUFACTURER DECIDED THAT MY PARTICULAR CAR WAS NOT TO BE INCLUDED FOR THE RECALL.

Air BagsCrash1 injured
Filed Mar 24, 201779,000 milesUT

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 30 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED WHIPLASH, SHOULDER, BACK, AND LEFT KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING LOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.

Service Brakes
Filed Mar 8, 2017FL

ABS MODULE FAILED AFTER 31K MILES. HORN ALSO FAILED. THIS WAS DIAGNOSED BY MY MECHANIC. TOLD ME ABOUT THE RECALL ON 2009 AND 2010 JETTA'S FOR ABS MODULE. LIGHTS FOR ABS, ELECTRONIC STABILITY CONTROL, AIR BAG AND TIRE PRESSURE ARE ALL ILLUMINATED. CAR HAS 31K MILES. THERE IS A RECALL ON THE ABS MODULE ON 2009 AND 2010 JETTA'S THIS CAR WAS PURCHASED IN 2010.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Volkswagen Jetta → · Every Jetta year → · How the figures are calculated →