2011 Volkswagen Jetta complaints

LETTER TO ADMINISTRATOR FROM REGARDING A PROBLEM WITH HIS 2011 VOLKSWAGEN JETTA SEL. *KB THE CONSUMER STATED 13 DAYS AFTER PURCHASING THE VEHICLE, THE CHECK ENGINE LIGHT ILLUMINATED. THE CONSUMER TOOK THE VEHICLE BACK TO THE DEALER, BUT THE PROBLEM WAS NOT RESOLVED. THE CONSUMER WENT TO ANOTHER VW WHO HAS BEEN HANDLING THE PROBLEM EVER SINCE. THE CONSUMER STATED HE HAS BEEN TO THE DEALER FOUR TIMES IN ORDER TO RESOLVE THE ONGOING PROBLEM. THE CONSUMER REQUESTED THAT VOLKSWAGEN WRITE OFF THE VEHICLE AS A DEFECTIVE, UNSAFE VEHICLE; SINCE THE PROBLEM WAS IN THE FUEL SYSTEM (CODE PO456) EVAP LEAK.

ATTEMPTED TO START 2011 JETTA TDI WITH 11000 MILES AFTER IT HAD BEEN SITTING IN A PARKING LOT FOR 9 HOURS. TEMPERATURE 45F OUTSIDE. VEHICLE STARTED PERFECTLY AND THEN DIED SECONDS LATER. ATTEMPTED TO START VEHICLE AGAIN, BUT WOULD NOT TURN OVER. HAD A LOT OF TROUBLE GETTING IT TO START AND WHEN IT DID IT WAS RUNNING VERY ROUGH AND THEN WOULD DIE IMMEDIATELY. FINALLY ABLE TO START VEHICLE AND KEEP IT RUNNING AFTER APPROXIMATELY 30 MINUTES. WAS ABLE TO DRIVE 30+ MILES HOME - STARTED FINE AFTER. THIS IS THE SECOND OCCURRENCE. THIS FIRST OCCURRED APPROXIMATELY 1 MONTH AGO WITH 8000 MILES ON VEHICLE. OUTSIDE TEMPERATURE WAS IN MID FORTIES. CAR WOULD NOT START AT ALL - KEPT TURNING OVER, BUT WOULD NOT START. GLOW PLUG LIGHT FLASHED INTERMITTENTLY. AFTER WAITING APPROXIMATELY 45 MINUTES TO 1 HOUR THE CAR STARTED UP FINE WITHOUT HESITATION. VEHICLE WAS AT DEALER 2 DAYS PRIOR TO SECOND INCIDENT, BUT THEY COULD NOT FIND ANYTHING. VEHICLE WILL BE RETURNING TO DEALER ASAP. *TR

AS I'M DRIVING ALONG THE INTERSTATE GOING 60 MPH MY TIRE PRESSURE LIGHT COMES ON A MILE LATER THE STEERING WHEEL JERKS OUT OF MY HAND AND I CAN HEAR THE TIRE FLAPPING. LUCKILY I WAS ABLE TO PULL OVER TO THE SIDE WITHOUT AN ACCIDENT. I TAKE THE TIRE TO THE DEALER WHERE I BOUGHT THE CAR FIVE MONTHS (AUGUST) AGO AND THEY SAID THERE IS NOTHING THEY CAN DO BUT SELL ME ANOTHER TIRE. THE DEALER ALSO REFUSED TO GIVE ME THE NUMBER TO CONTACT CONTINENTAL DIRECTLY ABOUT THE TIRE. SO FAR NOTHING HAS BEEN DONE ABOUT THE TIRE. *TR

THIS IS A RE-OCCURRENCE OF THE COMPLAINT 10425920 THAT WAS SUBMITTED BY ME ON 17 SEPTEMBER AND IS LISTED ON THIS SITE. IT HAS HAPPENED AGAIN. SYMPTOMATICALLY IT IS THE SAME. WHILE TRYING TO GAIN ACCESS TO THE VEHICLE THE KEY FOB WOULDN'T OPEN THE DOORS. AFTER GAINING ENTRY TO THE VEHICLE ALL LOCKS ARE INOPERATIVE AND THE FUSE IS BLOWN. THE INITIAL ISSUE WAS WORKED ON BY MY LOCAL VW DEALER BUT DUE TO THE ODD NATURE OF THE ISSUE VW TECH WAS CONSULTED. THE SYSTEM FUSE WILL ONLY BLOW IF I TRY TO GAIN ENTRY TO THE CAR WITH THE KEY FOBS. IF A NEW FUSE IS INSTALLED AND THE SENSORS ON THE ACTUAL DOOR HANDLES ARE USED THE FUSE WILL NOT BLOW. THE DEALER HAD THE CAR FOR A WEEK AND VW WAS INDECISIVE ABOUT WHAT TO DO. VW ADVISED THE DEALERSHIP TO JUMP OUT THE FUSE AND RETURN THE VEHICLE TO ME (AND THEY DID!) UNTIL THEY COULD FIGURE OUT THE WAY AHEAD. I WAS ASKED TO RETURN THE VEHICLE TO THE DEALER A FEW WEEKS LATER AND A COMPLETE REPLACEMENT CENTRAL LOCKING CONTROL UNIT WAS INSTALLED. I AM RETURNING THE CAR TO THE DEALER FOR ANOTHER ATTEMPT AT SOLVING THE PROBLEM. I AM QUITE SURE THAT VW SHOULDN'T BE ADVISING DEALERSHIPS TO JUMP OUT FUSES AND RETURN VEHICLES TO CUSTOMERS FOR USE. BEYOND THE TECHNICAL ISSUE VW TECHLINES BEHAVIOR IS ALARMING AND IT WOULD BE WORTH ASKING TO SEE THE DIALOG FILES FOR MY ISSUE. I WILL ADVISE REGARDING THE OUTCOME OF THIS NEXT VISIT. *TR

REFERENCE: NHTSA ACTION NUMBER: EA11003 - PLEASE ADD US TO ONGOING INVESTIGATION OUR 2011 VOLKSWAGEN JETTA SPORTWAGEN TDI ONLY 4 MONTHS OLD WITH 3500 MILES - FAILED ON THE HIGHWAY WHILE TRYING TO ACCELERATE AROUND A DANGEROUS SITUATION. THE A BLINKING GLOW PLUG LIGHT CAME ON AND THE CAR WENT INTO LIMP MODE (NO POWER) ON THE HIGHWAY AT HIGH SPEEDS. (FWIW - A BABY + PREGNANT WIFE DRIVING). ABLE TO REPRODUCE AFTERWARDS - PRESSING A HARD THROTTLE/ACCELERATING WOULD DISABLE THE VEHICLE INTO LIMP MODE. REPORT CAME BACK THE ENTIRE FUEL SYSTEM - HPFP NEEDED TO BE REPLACED. A BRAND NEW VEHICLE SHOULD NOT HAVE A FAILURE LIKE THIS FROM JUST FILLING UP THE TANK THE PREVIOUS DAY. WE HAVE KEPT ALL RECEIPTS, LOGGED MILES AND HAD THE STATE DEPT SHUT DOWN THE STATION AND PULL A FULL LAB REPORT ON THE FUEL. EVERYTHING CHECK OUT OK BY THE STATE STANDARDS. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 65 MPH THE ENGINE STALLED WITHOUT WARNING. THE LIGHTS ON THE INSTRUMENTAL PANEL ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST THAT LOCATED THE FAILURE IN THE FUEL SYSTEM. THE VEHICLE WAS REPAIRED. THE DEALER REPLACED THE FUEL LINES, PUMP, AND THE FUEL TANK. THE CONTACT STATED THE ENTIRE FUEL SYSTEM WAS REPLACED. THE FAILURE AND CURRENT MILEAGE WAS 14,299.

BOUGHT MY JETTA TDI NEW 4 MONTHS AGO. FILLED UP WITH DIESEL ON A MONDAY MORNING AND HAD DRIVEN APPROXIMATELY 70 MILES BEFORE I HAD THIS PROBLEM. WAS DRIVING HOME TUESDAY (AT 60MPH) WHEN SUDDENLY LOST ACCELERATION AND GLOW PLUG LIGHT STARTED FLASHING. WAS ABLE TO LIMP TO A VW DEALERSHIP ABOUT 1 MILE BACK BUT CAR WOULD NOT ACCELERATE ABOVE 35MPH. THE NEXT DAY THE DEALERSHIP GAVE THE DIAGNOSIS OF WATER IN THE DIESEL AND TOLD ME "EVERYTHING THAT THE DIESEL HAD TOUCHED" WOULD HAVE TO BE REPLACED (FUEL TANK, LINES, FILTER, ETC.) .THEY SAID THE VW WARRANTY WOULD PAY FOR IT THIS ONE TIME BUT IF IT HAPPENED AGAIN I WOULD BE RESPONSIBLE FOR THE OVER $5000 COST. WHEN I ASKED HOW I COULD AVOID THIS IN THE FUTURE I WAS TOLD I JUST NEEDED TO PURCHASE MY DIESEL FROM A "REPUTABLE" PLACE. (SERIOUSLY!!! DO THEY THINK I AM BUYING "BUBBA'S HOME BREWED BIODIESEL" ON THE SIDE OF THE ROAD OR SOMETHING???) I REPORTED TO THE TEXAS DEPT OF AGRICULTURE THAT THE VW DEALERSHIP WAS CLAIMING THE DIESEL I HAD PURCHASED ON MONDAY HAD WATER IN IT. THE TDA PROMPTLY CAME OUT AND INVESTIGATED THE STATION WHERE I PURCHASE FUEL AND REPORTED TO ME THAT THEY FOUND NOTHING WRONG WITH THE DIESEL. THIS SOUNDS TO ME LIKE A MAJOR OVERSIGHT ON THE PART OF VW IF THERE IS NO WAY TO AVOID SUCH A POTENTIALLY DANGEROUS AND COSTLY PROBLEM. I TRADED A MUCH NICER AND MORE COMFORTABLE SUV FOR THIS JETTA IN AN ATTEMPT TO SAVE $$$ ON FUEL. I THINK I'VE MADE A HUGE MISTAKE. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE DID NOT HAVE THE VIBRATION DAMPER ISOLATIONS INSTALLED IN THE FUEL INJECTION LINES. THE DEALER AND THE MANUFACTURER WERE CONTACTED AND THEY ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 11V490000 (FUEL SYSTEM, DIESEL) AND DENIED ASSISTANCE WITH REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 7,000.

I WAS TRAVELING ON A PA INTERSTATE WHEN A WARNING LIGHT BEGAN FLASHING ON MY DASHBOARD. I IMMEDIATELY LOST ACCELERATION IN MY VEHICLE, AND WHEN I PULLED OFF TO THE SHOULDER OF THE ROAD DIESEL FUEL WAS RUNNING FROM BENEATH MY VEHICLE OFF TO THE SHOULD OF THE ROAD. I WAS UNABLE TO MAKE IT TO THE NEAREST EXIT AND HAD TO WAIT FOR ASSISTANCE FROM THE POLICE AND A TOWING COMPANY. THERE WAS NO WARNING THAT ANYTHING WAS GOING WRONG UNTIL IT HAPPENED. THE EVENTS ALL HAPPENED WITHIN 20 SECONDS OF EACH OTHER, WITH NO OTHER WARNING. *TR

VEHICLE WAS ENTERED WITH A PASSENGER. AFTER IT WAS STARTED, AN ALERT WAS HEARD ALONG WITH A DASH BOARD WARNING INFORMING ME THERE WAS A PROBLEM WITH AIRBAG SYSTEM. THE A/C ALSO BECAME INOPERABLE. VW DOES NOT HAVE THE REPLACEMENT PARTS READILY AVAILABLE AND WILL HAVE THE VEHICLE FOR SOME TIME. *TR

WE HAD JUST ARRIVED TO OUR NEPHEW'S POP WARNER FOOTBALL GAME. WHEN WE GOT OUT OF THE VEHICLE WE TOLD OUR 8 YEAR OLD SON TO STAND BY THE CAR WHILE WE PULLED OUT OUR OTHER SON'S STROLLER OUR OF THE TRUCK. OUR 8 YEAR OLD LEANED AGAINST THE DRIVER SIDE REAR END WHEN SUDDENLY WE HEARD HIM SCREECH IN PAIN. WE ASKED WHAT HAD HAPPENED HE SAID THAT HE FELT SOMETHING HOT HIT HIS LEG. WHEN WE LOOKED WE NOTICED THAT HE HAD BURNED HIS RIGHT CALF AND IT WAS BECAUSE THE EXHAUST PIPES STUCK OUT TOO FAR. WE TRIED TO TREAT THE BURN OURSELF WITH BURN OINTMENT BUT IT WAS NOT ENOUGH. THE NEXT DAY WE TOOK HIM TO THE EMERGENCY ROOM TO HAVE A DOCTOR LOOK AT IT AND SHE SAID THAT HE HAD 3RD DEGREE BURNS AND THAT IT WAS INFECTED.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN WOULD ACTIVATE AT ANY TIME INDEPENDENTLY AND COULD NOT BE SHUT OFF. THE DEALER WAS CONTACTED AND THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 11V196000 (ELECTRICAL SYSTEM: FUSES AND CIRCUIT BREAKERS), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO SPEAK WITH THE DEALER. THERE WERE NO FURTHER REPAIRS. THE FAILURE MILEAGE WAS 800 AND THE CURRENT MILEAGE WAS 11,000. THE VIN WAS UNAVAILABLE. UPDATED 12/02/11*LJ UPDATED 06/13/2012 *JS

NOTE: TDI (DIESEL) ENGINE, HIGH-PRESSURE FUEL PUMP (HPFP) FAILURE. DRIVER WAS DRIVING 75 MPH ON THE INTERSTATE WHEN THE ENGINE MALFUNCTION (FLASHING COIL) LIGHT ILLUMINATED AND THE CAR STALLED. CAR COASTED TO A STOP, BUT WOULD NOT RESTART. CALLED MANUFACTURER ROADSIDE ASSISTANCE AND THEY PROMPTLY SENT A FLATBED TOW TRUCK TO TRANSPORT VEHICLE TO DEALERSHIP. THE DEALERSHIP DETERMINED THERE WAS METAL DEBRIS IN DIESEL FUEL FILTER AND IN HIGH-PRESSURE FUEL PUMP (HPFP) AND THAT THE HPFP HAD FAILED DESTRUCTIVELY DISTRIBUTING METAL DEBRIS THROUGHOUT THE FUEL SYSTEM. ENTIRE FUEL SYSTEM (TANK TO INJECTORS) WAS REPLACED UNDER WARRANTY BY MANUFACTURER. UPDATED 11/07/11 *BF

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT WAS TRAVELING 25 MPH WHEN THE CONTACT CRASHED INTO A WALL AND THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER TO BE INSPECTED. THE CONTACT WAS TOLD BY THE MANUFACTURER THAT THE AIR BAGS DID NOT DEPLOY IN A FRONTAL CRASH, ONLY IF THE VEHICLE WAS STRUCK FROM THE SIDE OR THE REAR. THE FAILURE AND THE CURRENT MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 30 MPH AND CONTACT CRASHED INTO A WALL. NO ONE WAS INJURED DURING THE CRASH BUT THE AIRS BAGS DID NOT DEPLOY AND THE VEHICLE WAS DESTROYED. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.

CAR JERKS WHEN UP SHIFTING AND DOWN SHIFTING I WAS TOLD BY THE DEALER THAT THE TRANSMISSION NEEDED A PART THAT HAD TO BE ORDER FROM GERMANY. THEY CALLED THE MECHATRON THEY TOLD ME IT WAS THE COMPUTER BRAIN FOR THE TRANSMISSION I WAITED TWO WEEKS AND AFTER HAVING THE CAR FOR A FEW DAYS IT IS DOING THE SAME THING I'M TAKING IT BACK TOMORROW. SOMETIMES IT FEELS LIKE THE CAR DOESN'T WANT TO COME OFF A HIGH GEAR I''M AFRAID THAT I WONT BE ABLE TO STOP THE CAR .I WISH I COULD GET MY MONEY BACK. *TT

LOSS OF POWER WHEN ACCELERATING AWAY FROM A STOP SIGN ON A LARGE BUSY INTERSECTION. WEATHER CONDITIONS WERE LIGHT RAIN TEMP IN THE 70'S. CONTINUED TO DRIVE FOR SEVERAL MILES AT SLOWER SPEEDS (ABOUT 40 MPH). NOTICED A DASH WARNING LIGHT WAS ALSO FLASHING, SOMETHING ABOUT A GLOW PLUG. ALL GAUGES LOOKED NORMAL. SEVERAL DAYS LATER NOTIFIED THE VW DEALER OF THE OF THE CONDITION THE CAR WAS TO GET THE 20,000 MILE SERVICE. SERVICE PERSON SAID HE WOULD CHECK IT OUT. CALLED NEXT DAY TO ASK IF I HAD USED BIO DIESEL FUEL. REPLIED I HAD NOT AND THE SAME FUEL IN THE TANK HAD BEEN UN USE WHEN THE POWER LOSS WAS NOTICED. CALLED NEXT DAY TO REPORT PARTS WERE ON ORDER.GOT CAR BACK ABOUT 5 WEEKS LATER AND CAR WORKS OK. SAID THEY FOUND PARTICLES OF METAL IN THE FUEL SYSTEM. CHANGED THE FUEL PUMP AND A BUNCH OF OTHER FUEL SYSTEM PARTS ON WARRANTY. *TR

STEERING PULLED SHARPLY TO THE RIGHT, COULD NOT GET THE CAR STRAIGHT AND WENT INTO THE CURB. ALL OF THE LIGHTS ON THE DASHBOARD LIT UP DURING THE INCIDENT. *TR

THE DIESEL FUEL HIGH PRESSURE FUEL PUMP FAILED CAUSING METAL PARTICLES TO CONTAMINATE THE ENTIRE FUEL SYSTEM. *TR

I PURCHASED A NEW VOLKSWAGEN JETTA 2011, IT HAS 3700 MILES ON BOARD, DURING MY TRIP TO WORK (MY SPEED WAS ABOUT 35M/H) BEFORE THE INTERSECTION I TRIED TO BRAKE ON RED LIGHT, AND MY BRAKES DID NOT WORK, THEY JUST STOPPED WORKING, I PRESSED BRAKE PEDAL 3 TIMES TILL IT BEGAN WORKING AGAIN. I PASSED THE INTERSECTION LINE AND FORTUNATELY THERE WAS NO ANY CARS IN FRONT OF ME AND VERY FORTUNATELY MY SPEED WAS LOW. WHAT COULD HAPPEN IF I WERE ON HIGHWAY? THAT EVENT HAPPENED AFTER 3 DAYS I PASSED SERVICE CHECK AT DEALERSHIP. MY CAR WAS TOWED TO DEALERSHIP AND IT WAS CHECKED. AFTER I WAS CALLED FOR TEST DRIVE AND THEY WERE CONVINCING ME THAT EVERYTHING WAS FINE WITH THE CAR, COMPUTER REALLY SHOWED 0 PROBLEMS. I DID NOT WANT TO PICK UP MY CAR AND ASKED THEM TO TEST THE CAR TILL THE PROBLEM APPEARS AGAIN, BECAUSE I THINK THAT IS VERY MAJOR PROBLEM. IN THE END THE PROBLEM OCCURRED, AND THEY REALIZED THAT THE PROBLEM REALLY HAD PLACE. I WAS GIVEN A REPORT FROM VOLKSWAGEN SERVICE AND I SAW THAT THE CAUSE WAS: INTERNAL FAILURE AT BRAKE MASTER CYLINDER, SO THEY REPLACED: 1 MASTER CYLINDER, 2 BRAKE FLUID AND 1 GASKET WERE REPLACED. IT MEANS THAT CAR REALLY HAD A PROBLEM IN SPITE IT IS NEW. NOW I AM AFRAID THE SAME PROBLEM NOT TO OCCUR AGAIN. I AM TRYING TO REPLACE THE CAR, BUT VOLKSWAGEN DOES NOT DO THAT, THEY TELL ME THAT THE CAR WAS REPAIRED UNDER WARRANTY. NOW, WHEN I AM DRIVING THAT CAR, I ALWAYS TRY MY BRAKES, BEFORE INTERSECTION, ON HIGHWAYS AND EVERYWHERE. I DO NOT WANT TO DRIVE THAT CA

2011 VW JETTA TDI BEGAN TO FEEL SLUGGISH AROUND 7,200 MILES. AT 8240 GOING 35 MPH CAR DIED AND WOULD NOT START. TOLD ENTIRE FUEL SYSTEM NEEDS REPLACED. *TR

DRIVING DOWN ROAD WHEN GLOW PLUG LIGHT, CHECK ENGINE LIGHT CAME ON THEN CAR DIED AND WOULD NOT RESTART. HPFP FAILURE. DEALER CLAIMS CONTAMINATED FUEL. I HAVE RECEIPTS FOR EVERY TANK FULL. *TR

WHILE ENTERING FREEWAY HAVE TO DEPRESS ACCELERATOR PEDDLE 1/4 TO 3/4 OF THE WAY DOWN BEFORE ACCELERATION BEGINS. FROM STOP AND MERGING INTO TRAFFIC HAVE TO DEPRESS ACCELERATOR 1/4 TO 3/4 OF THE WAY DOWN BEFORE ACCELERATION. ENTERING FREEWAY OR FAST STARTS, ACCELERATES THEN DIES OFF THEN GOES AGAIN. ON HILL STARTS IT SOMETIMES ROLLS BACK AS IF IT IS IN NEUTRAL. THESE ARE INTERMITTENT PROBLEMS AT VARYING DEGREES OF SEVERITY . *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STARTED THE VEHICLE AND SHIFT GEARS FROM PARK INTO THE REVERSE POSITION AND IMMEDIATELY THE VEHICLE SURGED FORWARD. THERE WERE SEVERAL ATTEMPTS BEFORE THE VEHICLE RESPONDED IN REVERSE. THE IDENTICAL FAILURE OCCURRED ON A SEPARATE OCCASION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT WILL NOTIFY THE MANUFACTURER REGARDING THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 1,710.

DURING SHORT DRIVE HOME, THE GLOW PLUG LIGHT STARTED FLASHING, THE CAR THEN WENT INTO LIMP MODE. WHEN I GOT HOME, 2 MILES LATER, THE CAR DIED AND WOULD NOT START. I HAULED THE CAR TO THE VW DEALER AND THEY SAID MY HPFP FAILED. VW IS GOING TO FIX IT UNDER WARRANTY, I PRODUCED THE LAST 4 FUEL FILL UPS SHOWING NO GAS HAD BEEN PUT IN THE CAR. THIS WAS A 2011 JETTA TDI, MANUFACTURE DATE UNKNOWN, BUT CAR WAS PURCHASED IN JANUARY. *TR

AUTOMATIC DOOR LOCKS FAIL TO WORK. MANUAL ENTRY MUST BE GAINED TO VEHICLE AND DOORS OPENED ON ALL DOORS OTHER THAN DRIVERS BY PULLING ON INSIDE HANDLES. UNABLE TO ACCESS TRUNK WITHOUT GRABBING LONG HANLED STICK AND ACCESSING TRUNK EMERGENCY OPENING LATCH THROUGH BACK SEAT ARM REST TRUNK OPENING. WHILE INVESTIGATING FOR A POSSIBLE BLOW FUSE IT WAS NOTED THAT VW FAILS TO PROVIDE A FUSE MAP/DIAGRAM FOR THESE CARS IN THE OWNERS MANUAL AND ON THE BACK OF BOTH THE UNDERHOOD AND IN CAR FUSE PANELS. VW EXPLAINS THIS AWAY IN THE OWNERS MANUAL ON PAGE 324 AS A DECISION THEY MADE DUE TO THE " CONSTANT ONGOING DEVELOPMENT OF THE CAR" BEYOND THE ISSUE WITH THE LOCKS I BELIEVE THAT FAILING TO PROVIDE THE OWNER OF THE VEHICLE WITH THE FUSE MAPS COULD HAVE POETENTIAL RAMIFICATIONS AS AN OWNER MAY BE UNABLE TO SOLVE A SIMPLE TECHNICAL FAULT ON THEIR VEHICLE THUS HAZARDING THEMSELVES AND OTHERS. INSPECTION AND CHANGING OF FUSES IS OWNER LEVEL MAINTANENCE/TROUBLESHOOTING AND VOLKSWAGEN SHOULD BE MADE TO PROVIDE THAT INFORMATION TO OWNERS. IF YOU WEB SEARCH VW FUSE DIAGRAM OR MAP YOU WILL SEE HUNDREDS OF COMPLAINTS. THANKS FOR YOUR TIME. *TT

ON 9/9/2011 WHILE DRIVING ON CA 91 FWY, I STARTED NOTICING ABNORMAL DROP IN THE FUEL TANK, BY MONITORING MY DASHBOARD, AT THE TIME I HAD HALF TANK OF FUEL. I STOPPED THE CAR ON A SAFE LOCATION, AND DISCOVERED A FUEL LEAKAGE UNDERNEATH THE TRUNK. THE FUEL WAS COMPLETELY DRAINED, AND I HAD TO CALL FOR VOLKSWAGEN ROAD SIDE ASSISTANCE TO TOW THE VEHICLE TO THE NEAREST DEALER. THE VEHICLE WAS TOWED TO A VOLKSWAGEN DEALER IN GARDEN GROVE, CA. THE DEALER INVESTIGATED IT THE PROBLEM, AND ACKNOWLEDGED THAT THE PROBLEM WAS DUE TO PROBABLE ASSEMBLY LINE FAULT. THE DEALER ORDERED NEW PARTS, AND FIXED THE PROBLEM, UNFORTUNATELY, THE FUEL SMELL STILL EXIST, BUT I CAN'T SEE LEAKAGE. *KB

CRACK IN SUPPLY LINE TO #2 INJECTOR. FUEL SPRAY ALL OVER BACK OF ENGINE/ENGINE COMPARTMENT AND ONTO GROUND WHILE DRIVING, FUEL MIST/FILM ALL OVER BACK OF CAR. "ENGINE CONTROL FAILURE" WARNING LIGHT CAME ON. STOPPED TO INVESTIGATE, NOTICED DIESEL SMELL, BUT DIDN'T SEE ANYTHING ELSE (IT WAS DARK). RESTARTED, LIGHT NO LONGER ILLUMINATED. AFTER ABOUT 2 MILES, LIGHT CAME BACK ON ALONG WITH "CHECK ENGINE" WARNING LIGHT. I WAS CLOSE TO HOME, SO I CAME ON TO THE HOUSE. THERE I NOTICED A STRONGER DIESEL SMELL, THE FILM ON THE BACK OF THE CAR. GOT FLASHLIGHT AND NOTICED THE FUEL DRIPPING AND THE FUEL IN THE ENGINE COMPARTMENT. CALLED VW 24 HOUR ROADSIDE ASSISTANCE AND HAD THE CAR TOWED TO NEAREST DEALER ON THE NEXT MORNING, A SATURDAY. THEIR DIAGNOSIS (MONDAY) WAS CRACKED FUEL LINE. I ASKED WHICH CYLINDER/INJECTOR, SHE SAID #2. I ASKED THEM TO SAVE PARTS AND TO DOCUMENT AND INFORMED THEM THAT THERE WAS AN INVESTIGATION. THE REPAIR SHOULD BE COMPLETED BY END OF DAY ON TUESDAY. PART HAD TO BE OVER-NIGHTED FROM SOMEWHERE ELSE. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HIGH PRESSURE FUEL HOSE FRACTURED AND CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE HIGH PRESSURE FUEL HOSE WAS REPLACED. THE FAILURE MILEAGE WAS 21,015.

WE BOUGHT A NEW CAR ONE MONTH AGO. OUR TWO PRIORITIES WERE:SAFETY AND ENOUGH ROOM FOR OUR BABY. ONE DAY I TOOK THE CAR TO GO WITH MY BABY TO THE DOCTOR'S OFFICE. I CHECKED THE BASE OF THE CAR SEAT AND I NOTICED THAT IT WAS LOOSE. I AM NOT STRONG ENOUGH TO PULL THE STRAPS (WE WERE USING THE "LATCH ON" SYSTEM) AND I TRIED TO USE THE SAFETY BELT (OF THE MIDDLE REAR SEAT). IT WAS IMPOSSIBLE TO LOCK UP THIS BELT BECAUSE IT DOES NOT WORK LIKE THE OTHERS. YOU PULL OUT THE BELT AND WILL NEVER BE LOCKED UP. SOMETIMES YOU HAVE THE FEELING THAT IT IS LOCKED BUT, AFTER A DOUBLE CHECK, IT IS NOT . THIS COULD BE A VERY SERIOUS RISK IF YOU PLACE YOUR BABY'S CAR SEAT OR A PERSON IS SETTING THERE. BECAUSE, IN CASE OF A CAR ACCIDENT, THE BELT WILL NOT HOLD PROPERLY THE PERSON OR THE BABY'S CAR SEAT. IN BOTH CASES THE PERSON COULD BE EJECTED. *TR

VOLKSWAGEN JETTA SEDAN DSG TDI 2011. VEHICLE AS MADE HAS A TWO SECOND HOLD FOR KEEPING THE CAR FROM ROLLING BACKWARDS ON INCLINES. HOWEVER THE CAR OWNERS MANUAL REQUIRES A SLOW ACCELERATION WHICH ALLOWS THE CAR TO ROLL BACKWARDS RISKING HITTING THE CAR OR PEDESTRIAN BEHIND YOU ESPECIALLY IN DRIVEWAYS WITH INCLINES ENDANGERING SMALL CHILDREN BECAUSE OF VISIBILITY. THE ONLY WAY TO OVERCOME THIS SAFETY DEFECT IS TO USE THE EMERGENCY BRAKE TO HOLD VEHICLE UNTIL RPMS INCREASE ENOUGH TO ENGAGE THE TRANSMISSION. THE FRONT AND REAR WINDSHIELDS HAVE A BLUR, THE FRONT WINDSHIELD EXTENDS FROM THE BOTTOM TO APPROXIMATELY SIX INCHES UP THE GLASS AND THE REAR GLASS HAS DISTORTION THROUGHOUT. THIS CAUSES EYE STRAIN, WATERING, AND HEADACHE WHEN SUBJECTED TO FOR AN HOUR OR MORE OF TRAVEL AND IS ESPECIALLY BAD IN BRIGHT SUNLIGHT CAUSING AN UNSAFE DRIVING CONDITION. DEALER ADMITTED DISTORTION BUT REFUSED TO REPAIR ALONG WITH MANUFACTURER. THE CAR STALLS WHEN ATTEMPTING TO MOVE FORWARD FROM A STOP RESULTING IN AN EXTREMELY UNSAFE VEHICLE WHEN TRYING TO CROSS LANES OF TRAFFIC. THE CAR WILL NOT REACH ITS MAXIMUM RPM AS INDICATED IT SHOULD DO BY OWNERS MANUAL FOR PASSING OR MERGING INTO TRAFFIC RESULTING IN UNSAFE VEHICLE OPERATION IN MULTIPLE INSTANCES. THE DEALER ACTUALLY MADE THIS WORSE THEN WOULD NOT CORRECT. THE VEHICLE ALSO DOES NOT HAVE PARKING LIGHTS AS REQUIRED BY SOME STATE STATUES AND SHOULD HAVE NEVER BEEN CERTIFIED FOR SALE IN THE USA. *TR

VEHICLE LOST POWER ABOVE 1000 RPM WHILE DRIVING ON FREEWAY. AFTER COASTING TO A SAFE LOCATION, FOUND ENGINE COMPARTMENT SOAKED WITH FUEL. VEHICLE HAD LEFT A TRAIL OF FUEL BEHIND IT. VEHICLE WAS REPAIRED BY DEALER: FUEL LINE FROM THE COMMON RAIL TO INJECTOR #2 WAS REPLACED. *TR

ENGINE POWER LOSS, UNPREDICTABLE THROTTLE BEHAVIOR AND UNKNOWN ENGINE RPM RESPONSE TO ACCELERATOR PEDAL POSITION 8/30 NEW CAR DEALER FUELED FULL TANK OF DIESEL 6PM: STOPLIGHT INTERSECTION PULL AWAY ON GRN LIGHT:: ENGINE RPM DROPS TO IDLE IN MIDDLE OF INTERSECTION <RESPONSE: DEPRESS ACCELERATOR NO CHANGE IN RPM MOMENTARILY THEN INSTANT ACCELERATION @ MODERATE-TO-HIGH RPM> UNCONTROLLED SITUATION AS TRAFFIC BEHIND DIDN'T HAVE ANY WARNING OF SLOW IN MIDDLE OF INTERSECTION, NO BRAKE LIGHTS, FORCED TRAFFIC BRAKING TO AVOID OVERRUNNING MY STALLING CAR. 7:40PM: IN-TOWN DRIVING:: DROPOUT OF RPM LOSS OF POWER MOMENTARILY <2000RPM <NO RESPONSE> NO CONSEQUENCE 8/31 7:55AM: RH TURN FROM LEVEL ROADWAY TO MODERATELY STEEP INCLINED SIDE STREET:: ENGINE RPM DROPPED COMPLETELY TO IDLE AND SUSTAINED LOSS OF POWER < RESPONSE: MAINTAINED ACCELERATOR PEDAL POSITION DURING DROP THEN DEPRESSED EXPECTING RPM RECOVERY CONTINUING TO WOT WHEN NO CHANGE IN RPM {BRAKE TO HOLD CAR ON INCLINE} RELEASE PEDAL AND STARTOVER> NO CONSEQUENCE 7:56AM: LH TURN INTO PARK:: NO THROTTLE RESPONSE RPM DROP FROM LOW RPM TO IDLE < RESPONSE: MAINTAINED ACCELERATOR PEDAL POSITION WATCHING FOR RPM POWER RECOVERY OR PICKUP IN RPM TO NO EFFECT {BRAKE TO STOP CAR FROM HITTING STRUCTURE IN FRONT OF PARKING PLACE} STARTOVER> DANGEROUS CIRCUMSTANCE WITH OBSTACLE IN FRONT OF CAR PARKING SPOT WITH 2 FT. REMAINING TO PULL CAR OUT OF TRAVELED ROADWAY AND INTO THE PARKED POSITION. I DID NOT LIKE THE LOSS OF ENGINE CONTROL UNPREDICTABLE

I KNOW THIS SOUNDS RIDICULOUS BUT I'VE DRIVEN ON MANY ROAD TRIPS AND THIS HAS NEVER HAPPENED UNTIL THIS VEHICLE, AND IT'S PAINFUL. BUT HERE IT IS: LEATHER-WRAPPED STEERING WHEEL CAUSES CALLUSES AT A HIGHLY UNUSUAL RATE ON LONGER DRIVES. (I HAVE BEEN ABLE TO DRIVE FOR 12 HOURS ON MULTIPLE OCCASIONS WITHOUT ISSUE. AFTER DRIVING ONLY THREE AND A HALF HOURS STEADILY, MY HANDS HURT ALL OVER.) IT'S IMPORTANT TO NOTE THAT THE LEATHER ISN'T CAUSING THIS - THE STITCHING ON THE INSIDE IS FAR TOO RAISED UP ON THE INSIDE PART AROUND THE ENTIRE 'WHEEL' OF THE STEERING WHEEL. IT IS ALSO RIGHT BEHIND THE LEFT AND RIGHT 'HANDLES' WHERE YOU CAN HOLD THE WHEEL, SO ANYWHERE YOU HOLD IT, YOU BASICALLY ARE ADVERSELY AFFECTED. I BELIEVE THIS IS A SAFETY ISSUE BECAUSE IF IT'S NOT COMFORTABLE AT ALL TO HOLD THE STEERING WHEEL, DRIVERS MAY BE INCLINED TO HOLD THE WHEEL MORE LOOSELY OR HOLD THE WHEEL EVEN LESS/LET GO WHEN THEY BELIEVE IT IS "SAFE" ... WHICH MAY LEAD TO CRASHES, INJURY, OR DEATH, DUE TO DEVELOPING PAIN IN THE HANDS/FINGERS BECAUSE OF THE WAY THIS STEERING WHEEL HAS BEEN DESIGNED. *TT

DRIVING ON THE INTERSTATE I CAME TO THE END OF SOME SCARIFIED PAVEMENT. WHEN I WENT ACROSS THE END OF THE SCARIFIED PAVEMENT, THE RIGHT SIDE AIRBAGS WENT OFF. THE DEALER INSPECTS UNDER THE CAR AND FINDS A SMALL SCRATCH ON THE TRAILING ARM MOUNT AND SAYS THE CAR WAS BOTTOMED. ONLY PROBLEM IS THE SCRATCH IS NOT ON THE BOTTOM OF THE MOUNT AND IS EVEN ABOVE THE PARKING BRAKE CABLE WHICH ROUTES BENEATH THE MOUNT. THE PARKING BRAKE CABLE DOES NOT HAVE ANY DAMAGE OR SCRATCHES ON IT. ALSO, WHY WOULDN?T THE FRONT AIRBAGS GO OFF INSTEAD OF THE SIDE? IF THE CAR HAD BOTTOMED ON THE PAVEMENT OR ON THE LIP OF THE PAVEMENT WHERE THE SCARIFIED PAVEMENT ENDED, THE MARK ON THE TRAILING ARM MOUNT WOULD HAVE DAMAGE FROM THE INITIAL POINT OF CONTACT AND SCRAPE ALONG THE LEADING EDGE OF THE MOUNT UNTIL WHATEVER HIT IT HAD CLEARED UNDER THE MOUNT AND IT WOULD HAVE LOOKED A LOT WORSE. ANYWAY THE DEALER WANTS $4000 TO FIX THE AIRBAGS, NOT INCLUDING A NEW SEAT COVER SINCE THEY DON?T MANUFACTURE IT ANYMORE. IF YOU WANT A PICTURE OF THE IMPACT MARK LET ME KNOW. IT?S VERY MINISCULE. ALSO, AFTER THE AIRBAG DEPLOYMENT, THERE WERE NOT ANY TIRE, RIM, OR ALIGNMENT PROBLEMS. IN COMPARISON, IN MY 1997 GOLF, MY SON HIT A BAD POTHOLE LAST SPRING THAT POPPED THE TIRE, BENT THE ALLOY RIM, AND WHACKED THE ALIGNMENT BUT THE AIRBAG DID NOT GO OFF. IF YOU NEED ANY OTHER INFORMATION FEEL FREE TO CONTACT ME. *TT

WHILE DRIVING MY 2011 VOLKSWAGEN JETTA TDI SPORTWAGON ON INTERSTATE 94 IN MICHIGAN I OBSERVED WHITE SMOKE COMING OFF MY VEHICLE ENGINE. THERE WAS NO WARNING LIGHT. DUE TO THE HEAVY SMOKE AND DIESEL FUMES I PULLED THE VEHICLE TO SAFE LOCATION AND SOUGHT SERVICE. THE VEHICLE DEVELOPED A HEAVY LEAK IN ONE OF THE FUEL INJECTION LINES ON TOP OF THE ENGINE BLOCK. THE VEHICLE WAS COVERED WITH DIESEL FUEL FROM FRONT TO THE REAR OF THE VEHICLE. THE VEHICLE WAS REPAIRED BY VOLKSWAGEN. *TR

EVENT LEADING TO FAILURE: SUNNY MID-DAY, DRIVING ON THE HIGHWAY I HEARD A SOUND AS IF MY TIRE HAD BURST, AND MOMENTARILY LOST CONTROL OF THE VEHICLE. DID NOT CRASH. FAILURE AND DETAILS: ONCE I HALTED THE CAR, I INSPECTED MY PASSENGER-SIDE FRONT TIRE, AND THOUGH IT WAS FLAT, THERE WERE NO SIGNS OF RUPTURE OR PERFORATION. I PROCEEDED TO CHANGE IT, AND, HAVING REMOVED IT, I NOTICED A CRACK IN THE INNER LUMEN. THE CRACK WAS AN ARC OF APPROXIMATELY 6 INCHES. ACTION TO CORRECT THE FAILURE: A SPARE TIRE WAS SET IN PLACE AND THE CAR HAS BEEN TAKEN TO THE DEALER. FURTHER DETAILS: DEALER CLAIMS THAT THE DAMAGE WAS USER INDUCED, BUT I WAS DRIVING ON THE HIGHWAY AND THERE WERE NO BUMPS, DEBRIS, NOR DID I CRASH. I FEAR THIS COULD HAPPEN TO OTHERS. I HAD PREVIOUSLY TAKEN THE CAR TO THE DEALER BECAUSE THE LOW TIRE PRESSURE LIGHT WAS ON, BUT I WAS TOLD THAT IT WAS NORMAL AND THAT THE SENSOR HAD TO BE REST. *TR

AUTOMATIC TRANSMISSION HAS EXTREME HESITATION WHEN ACCELERATING FROM SLOW SPEED SUCH AS MERGING WITH TRAFFIC. DEALER SAYS THIS IS NORMAL AND FINDS NO FAULT WITH THE POWER TRAIN. WHEN ACCELERATING THE CAR WILL VITALLY STALL WITH ZERO FORWARD MOVEMENT, THEN IT WILL FINALLY ENGAGE AND LUNGE THE CAR FORWARD VERY ABRUPTLY. HAVE HAD THREE VERY CLOSE CALLS AND THIS WILL RESULT IN ACCIDENTS IN THE FUTURE. *TR

WHILE DRIVING ON THE HIGHWAY WE STARTED TO SMELL DIESEL FUEL. WHEN WE STOPPED WE NOTICED FUEL DRIPPING FROM THE CAR. VOLKSWAGEN WAS CONTACTED TO COME TOW THE CAR TO THE NEAREST DEALER. BEFORE THEY WOULD TOW THE CAR THEY REQUESTED THAT I HAVE THE FIRE DEPARTMENT COME OUT AND CERTIFY THE CAR SAFE TO TOW. ONCE THE DEALER DIAGNOSED THE PROBLEM THEY STATED ONE OF MY O RINGS HAD WEEKEND CAUSING A #2 INJECTOR LINE LEAK. THEY REPLACED THE PART, CLEANED UP THE CAR AND RETURNED IT TO ME.

THE HIGH PRESSURE FUEL SYSTEM IS LEAKING FROM ONE OF THE FUEL INJECTORS. THERE IS CURRENTLY AN INVESTIGATION GOING ON THAT WAS BROUGHT MY ATTENTION TO SEE IF I HAD THE PROBLEM. AND IT LOOKS AS IF I DO.

OUR 2011 VOLKSWAGEN JETTA TDI DEVELOPED AN ENGINE OIL LEAK. WHEN WE TOOK IT TO THE DEALER THE SERVICE MANAGER REFUSED TO LET US DRIVE IT DUE TO THE POSSIBILITY OF AN ENGINE FIRE. PER THE SERVICE MANGER THE OIL LEAK WAS CAUSING AN ATOMIZATION OF THE ENGINE OIL THAT COULD HAVE REACHED HEATED PARTS OF THE ENGINE OR EXHAUST AND CAUSED AN OIL FIRE. *TR

TRAVELLING UNDER NORMAL CONDITIONS ON INTERSTATE 95 MY TIRE PRESSURE LIGHT CAME ON SIGNALING LOW TIRE PRESSURE. I IMMEDIATELY REDUCED SPEED AND MOVED OVER TO THE RIGHT LANE TO MONITOR ANY CHANGE IN PRESSURE OR CONTROL. THE LIGHT STAYED ON FOR APPROX. 3 MILES WITHOUT ANY SIGNAL OF LOW PRESSURE AT WHICH TIME THE REAR PASSENGER TIRE BLEW OUT. I WAS ABLE TO CONTROL THE CAR AND PULL OFF THE HIGHWAY WITHIN 30-40 FEET AFTER BLOWOUT. THE TIRE ITSELF WAS COMPLETELY SEPARATED FROM THE RIM AND WAS 100% TORN FROM AT THE BELT SEAM ON THE INTERIOR AND EXTERIOR. THE TIRE IN QUESTION WAS A CONTINENTAL CONTIPRO CONTACT 225. VW WOULD NOT ADMIT DEFECT AFTER THEIR REVIEW ALTHOUGH MECHANICS AT MERCHANTS AND "OFF THE RECORD REVIEW" BY VW ADMITTED IT LOOKS LIKE A DEFECT. AT THE 10K SERVICE CHANGE AT VW, THE CAR WAS INSPECTED AND THE TIRES WERE APPROVED WITH SUFFICIENT TREAD NOTED.

SMOKE FROM UNDER THE HOOD WHILE DRIVING - DROVE DIRECTLY TO DEALER. RESULT WAS INJECTOR LEAK. *TR

I'D LIKE TO ADD MY VEHICLE TO THIS INVESTIGATION #: PE11023 - AFTER READING ABOUT THIS STORY TODAY - I CHECK THE ENGINE BAY AND FOUND POOLING LIQUID ABOVE THE #1/2 INJECTORS ON MY '11 JETTA SPORTWAGEN TDI WITH ONLY 850 MILES. HTTP://FILES.ETIVITI.COM/MISC/11JSWTDI/IMG_2010_SM.JPG HTTP://FILES.ETIVITI.COM/MISC/11JSWTDI/IMG_2016_SM.JPG. *TR

2011 VOLKSWAGEN JETTA SPORTSWAGON TDI. CAR STALLED IN TRAFFIC AND WOULD NOT RESTART. EXTREMELY DANGEROUS SITUATION AS THERE WERE CARS FOLLOWING BEHIND AS CAR STOPPED WITHOUT WARNING. ALSO, DURING THE STALL CAR LOST POWER STEERING AND WAS DIFFICULT TO MANEUVER TO SITE OF STREET. CAR WOULD NOT RE-START AND HAD TO HAVE IT TOWED. CAR WAS NEARLY NEW (JUST OVER 2 MONTHS AND HAD LESS THAN 3,000 MILES). *TR

FUEL LEAKING OUT OF INJECTORS VOLKSWAGEN 2011 JETTA SPORT WAGON TDI *TR

VEHICLE WILL ACCELERATE AND DECELERATE UPON ACCELERATION AT A STOP SIGN, OR MOST OFTEN WHEN TRAVELING AT 25-45 MPH. SUSPECT LINK TO RECENT INVESTIGATION INTO FUEL LINE LEAKAGE. SERVICE MANAGER AT DEALERSHIP HAS STATED HE FEELS AS THOUGH HE HAS "BEEN HIT FROM BEHIND" AT AND MPH UP TO FREEWAY SPEEDS IN HIS 2011 JETTA TDI.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THERE ARE TIMES WHEN THE ACCELERATOR PEDAL WAS ENGAGED, BUT THE VEHICLE DOES NOT ACCELERATE IMMEDIATELY. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER THREE TIMES AND WAS TOLD THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 10,276. UPDATED 10/18/11*LJ UPDATED 3/27/12

IN RUSH-HOUR TRAFFIC IN BOSTON THE DRIVER'S FOOT WAS ON THE ACCELERATOR WHEN THE CAR STOPPED MOVING IN THE MIDDLE OF THE HIGHWAY. LUCKILY, THE AMBULANCE AND POLICE ARRIVED PROMPTLY AND WERE ABLE TO GET THE CAR OFF THE ROAD. THEN IT WAS TOWED TO THE NEAREST VW DEALERSHIP. THE CARS DIAGNOSIS WAS A FUEL PUMP COLLAPSE. THIS WAS HARD TO BELIEVE SEEING AS WE HAVE ONLY OWNED THIS BRAND-NEW CAR FOR ONE MONTH.

TL* THE CONTACT RENTED A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE GEAR SHIFTER INDEPENDENTLY SHIFTED FROM PARK INTO REVERSE WHILE DRIVING. THE VEHICLE THEN BEGAN TO REVERSE UNCONTROLLABLY AND CRASHED INTO A SMALL PATIO BUT THE VEHICLE DID NOT STOP. THE CONTACT THEN JUMPED FROM THE DRIVER SIDE WINDOW AND SUSTAINED INJURY. A RELATIVE THEN JUMPED INTO THE VEHICLE WHILE STILL IN MOTION TO MAINTAIN CONTROL OF THE VEHICLE. THE RELATIVE WAS ABLE TO STOP THE VEHICLE WHILE ON A RESIDENTIAL PATIO. THE CONTACT WAS HOSPITALIZED AND A POLICE REPORT WAS FILED. THE CONTACT DID NOT NOTIFY THE DEALER. THE MANUFACTURER WAS AWAITING A RESPONSE FROM THE CONTACT REGARDING THE CRASH. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 4,000.