2011 Volkswagen Jetta complaints

I HAD JUST EXITED THE HIGHWAY, WHEN THE ENGINE DIED AT 35 MPH. THE CAR WOULD NOT RESTART AFTERWARDS. THE DEALER INDICATED THAT THE FUEL SYSTEM WAS CONTAMINATED WITH METAL SHAVINGS. THIS APPEARS TO BE ANOTHER CASE OF FAILURE OF THE HIGH PRESSURE FUEL PUMP WITH THE 2.0 TDI ENGINE. ONLY DIESEL FUEL HAS *EVER* BEEN USED IN THE VEHICLE. AS PER VW'S TSB, THE DEALER TESTED THE FUEL AND INDICATED THAT IT WAS OK. VW COVERED THE REPLACEMENT OF THE ENTIRE FUEL SYSTEM UNDER WARRANTY. OTHERWISE, THIS WOULD HAVE COST APPROXIMATELY $10K. *TR

TDI DIESEL JETTA WITH 30,000 MILES BY ORIGINAL OWNER WAS BEING DRIVEN 35 MPH CITY SECONDARY STREETS, VEHICLE ABRUPTLY LOST POWER. COASTED TO SIDE OF ROAD. POLICE WERE CALLED, THEY ASCERTAINED THAT LOCATION WAS SAFE ENOUGH UNTIL TOW. TOWED TO DEALER. DEALER SAID FUEL PUMP HAD FAILED. VEHICLE HAD BEEN TO DEALER A FEW DAYS BEFORE FOR 30,000 MILE SERVICE. DIESEL FUEL ALMOST ALWAYS PURCHASED AT SAME 3 YR OLD BUSY STATION, AND CAR WAS RUNNING ON SAME TANK OF FUEL AS WHEN IT WAS SERVICED. THERE WAS NO WARNING OF PROBLEMS, NO HESITATION, NO LOSS OF POWER, NO WARNING LIGHTS BEFORE TOTAL SHUTDOWN OF ENGINE. ON A FREEWAY, THIS COULD HAVE BEEN VERY DANGEROUS. *TR

STARTING THE END OF OCTOBER, 2012 MY HORN STARTED WORKING ONLY INTERMITTENTLY. ON A COUPLE OF OCCASIONS I HAVE HAD PEOPLE PULLING INTO MY LANE WITHOUT LOOKING, AND I TRIED TO HONK TO LET THEM KNOW I WAS THERE, YET THE HORN WOULD NOT WORK. I HAD TO BRAKE HARD, OR SWERVE ABRUPTLY TO AVOID BEING HIT. IT WORKS INTERMITTENTLY WHEN I AM LOCKING THE CAR WITH THE ALARM ALSO. THIS IS NOT ASSOCIATED WITH THE FUSE PROBLEM THE CARS WERE RECALLED FOR EARLIER. THE HORN WOULD QUIT WORKING ALL TOGETHER IF THE FUSE WENT BAD. SOMETIMES THE HORN WORKS, AND SOMETIMES IT DOESN'T. I HAVE LOGGED ONTO SEVERAL ON-LINE FORUMS FOR VOLKSWAGEN OWNERS, SUCH AS WWW.TDI.CLUB AND NOTICED THAT OTHERS WITH THE SAME CAR ARE HAVING THE SAME PROBLEM. I TOOK IT TO VOLKSWAGEN TO HAVE IT FIXED, AND THEY SAID THEY FOUND NOTHING WRONG. THE HORN HAPPENED TO BE WORKING THAT MORNING. THERE IS OBVIOUSLY A DEFECTIVE PART(S) PROBLEM IF MANY ARE EXPERIENCING THE ISSUE. IT IS DEFINITELY A SAFETY ISSUE AS THE LOSS OF THE HORN AT THE WRONG TIME HAS ALMOST CAUSED ME TO HAVE SOME ACCIDENTS. PLEASE HELP! *TR

ON MONDAY, NOVEMBER 26TH I WAS DRIVING MY WIFE IN OUR 2011 VOLKSWAGEN JETTA TDI DIESEL FROM OUR VACATION PROPERTY IN SALYER, CALIFORNIA (TRINITY COUNTY) TO OUR HOME IN ARCATA, CALIFORNIA (HUMBOLDT COUNTY), A DISTANCE OF 45 MILES ALONG ROUTE 299. 299 IS A TWO LANE HIGHWAY THAT HAS OCCASIONAL PASSING LANES AND HAS A POSTED SPEED OF 55 MPH. APPROXIMATELY 15 MILES INTO THE TRIP, I ATTEMPTED TO PASS A SLOW MOVING VEHICLE BY MEANS ONE OF THESE PASSING LANES. AS I PULLED INTO THE PASSING LANE, THE JETTA ACCELERATED SMOOTHLY FROM 45 MPH TO APPROXIMATELY 60 MPH, WHEN IT SUDDENLY LOST POWER AND BEGAN TO DECELERATE RAPIDLY, EVENTUALLY DOWN TO APPROXIMATELY 20 MPH, ALTHOUGH THE ENGINE WAS ROARING AT A VERY HIGH LEVEL OF RPM?S AS THIS DECELERATION OCCURRED. THIS EVENT CREATED AN EXTREMELY DANGEROUS SITUATION: THE PASSING LANE IS OF LIMITED LENGTH AND THE PASSING MANEUVER NEEDED TO BE COMPLETED BEFORE IT ENDED BECAUSE THERE WAS ONCOMING TRAFFIC. IMMEDIATELY BEHIND THE JETTA WAS A PICKUP TRUCK THAT HAD ALSO PULLED INTO THE PASSING LANE. AS THE DECELERATION OCCURRED, THE PICKUP TRUCK CAME WITHIN INCHES OF COLLIDING WITH THE REAR OF THE JETTA. FORTUNATELY, I WAS ABLE TO GET THE CAR TO SAFETY AT THE SHOULDER OF THE ROAD. THEREAFTER THE CAR COULD ONLY BE DRIVEN IN 1ST GEAR AND AT ONLY AT A VERY SLOW SPEED. I CALLED VOLKSWAGEN OF AMERICAN AND THEY MADE ARRANGEMENTS TO TOW THE JETTA TO THE NEAREST DEALER, REDDING VOLKSWAGEN, LOCATED IN REDDING CALIFORNIA. THIS IS THE SECOND TIME AN EVENT LIKE THI

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT THE DEALER FOR ROUTINE MAINTENANCE THE ENGINE WARNING LIGHT ILLUMINATED. THE DEALER PERFORMED A DIAGNOSTIC; THE FAILURE WAS LOCATED AT THE FUEL PUMP FILTER. THE DEALER ADVISED THAT THE FUEL USED CONTAMINATED THE FUEL PUMP FILTER WITH DIBRIS. THE FUEL PUMP WAS REPLACED, HOWEVER THE FAILURE WAS NOT CORRECTED; THE ENGINE LIGHT ILLUMINATED AND THE VEHICLE MADE A LOUD NOISE WHILE DRIVING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 20,200.

JETTA TDI HIGH-PRESSURE FUEL PUMP & FUEL LINE BLOW-OUT; STALLING OF ENGINE. *TR

PALISADES VW IN NY STRIPED MY CAR OF ALL ORIGINAL PART AND THEY ARE TELLING ME THAT THE CAR COMES WITH OLD WINTER TIRES. I HAVE TRIED TO RESOLVE THIS WITH THEM AND THEY LAUGHED IN MY FACE AND TOLD ME TO GO AND TALK TO THE PEOPLE THAT SOLD ME CAR. MY NEPHEW CHANGED MY TIRE HE SAID THAT I STILL AM GOING TO NEED A NEW ONE BECAUSE HE THOUGHT I A DONUT BUT I TOLD HIM I HAVE A FULL TIRE THAT IT WAS NOT A DONUT AND WHEN HE WAS DONE HE TOLD IT WASN'T. IT WAS A FULL TIRE BUT AGAIN I FIGURED MAYBE I WAS DID NOT PAY ATTENTION OR I REALLY DID NOT SEE A FULL TIRE. WHEN I GOT A FLAT ON OCTOBER 7TH I DID NOT WANT TO BRING MY CAR BACK TO PALISADE VW BECAUSE THEY DID NOT DO A GOOD JOB SO I WENT BACK TO WHERE I GOT MY CAR AND THEY CALLED AND ASKED IF I HAD MY TIRES CHANGED BECAUSE THE TIRES ARE NOT THE ONE THE CAR CAME WITH. I HAVE NEVER CHANGED MY TIRES AND I DID NOTICE THAT THEY WHERE DIFFERENT FROM WHEN I GOT THE CAR. NOT ONLY THAT BUT PALISADE MECHANIC STOLE MY GAS HAD A FULL TANK BOTH TIMES AND I GOT MY CAR BACK WITH LESS THEN A1/4. PLEASE PLEASE I AM BEGGING FOR HELP I AM A WAITRESS I DO NOT HAVE THE MONEY FOR THIS I CAN'T EVEN AFFORD TO GET APT PLEASE HELP ME I AM BEGGING YOU. I NEED THIS CAR TO BE SAFE BECAUSE I LIVE WITH MY NIECE AND I BABY SIT HER KID IN EXCHANGE FOR ROOM AND BOARD. THESE PEOPLE SAW THE CAR SEAT AND DID NOT CARE IF I CRASHED MY CAR AND KILLED THE BABY OR ANY ONE ELSE FOR THAT MATTER. AGAIN I AM BEGGING FOR YOUR HELP. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE ATTEMPTING TO CLOSE THE REAR DRIVER SIDE DOOR IT WOULD NOT LATCH. THE CONTACT MENTIONED THAT THE DOOR HAD TO BE TIED SO THAT IT WOULD NOT OPEN DURING OPERATION. THE VEHICLE WAS NOT TAKEN TO A MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 10,800. RETURNED BY USPS. 2ND ATTEMPT ON 1/14/2013 FIALED. *KB

NEVER RECEIVED THE RECALL NOTICE FOR LEAKY FUEL LINES BY MY LOCAL DEALER. MY CAR DEVELOPED A LEAK AND ALMOST CAUSED A CRASH AS IT SHUT DOWN WHILE DRIVING DOWN THE ROAD.I AM FURIOUS AS I NOW ALSO LEARNED THERE IS FUEL PUMP FAILURES BEING INVESTIGATED BY YOUR ORGANIZATION AND THE DEALER DOESN'T WANT TO REPLACE IT RIGHT NOW WHILE THEY ARE DOING THE FUEL LINES? THIS CAR IS 14 MONTHS OLD THERE IS NO REASON WHY THIS SHOULDN'T ALL BE REPLACED AND WARRANTIED FOR MUCH LONGER I DON'T BELIEVE THESE CARS ARE SAFE OR DEPENDABLE TO DRIVE AND IT'S BRAND NEW! I THINK VW HAS DONE A HORRIBLE JOB AND I DON'T WANT TO EVER BUY A VW AGAIN. *TR

CAR ENGINE STOPPED SUDDENLY WHILE DRIVING. DRIFTED TO SIDE OF ROAD; CAR WOULD NOT RESTART. HAD TO PAY $250 FOR TOW TO DEALER. SERVICE PERSON CALLED TO SAY THERE WAS METAL IN MY FUEL SYSTEM/TANK, BUT THEY DIDN'T KNOW WHAT WAS WRONG. HE ALSO ACCUSED ME OF PUTTING THE WRONG GAS IN MY CAR. I INFORMED SERVICE PERSON THAT IT TOOK 5 SECONDS ON THE INTERNET TO LEARN ABOUT THE NHTSA INVESTIGATION INTO THE MANY HIGH PRESSURE FUEL SYSTEM FAILURES THAT CAUSE ENGINE TO STOP RUNNING. INTERESTINGLY, HE CALLED BACK 2 HOURS LATER AND ACKNOWLEDGED THAT FUEL SYSTEM AND POWERTRAIN AND OTHER STUFF NEED TO BE REPLACED. THIS IS AN UNSAFE CAR. I COULD HAVE BEEN GOING 65 ON THE FREEWAY WITH A SMALL CHILD OR OTHER PEOPLE IN THE CAR, ALL OF WHOM COULD HAVE BEEN SERIOUSLY INJURED WHEN CAR SUDDENLY LOOSES ALL POWER AND MOMENTUM. MANY ONLINE COMPLAINT REPORTS ARE FOR SECOND FAILURES, AFTER REPAIR. I DO NOT TRUST THE SERVICE DEPT. OF ANY VOLKSWAGEN DEALER AND HAVE NO CONFIDENCE THAT THE PROBLEM IS ELIMINATED. I AM AFRAID TO DRIVE THE CAR. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THE EXHAUST TIP WAS EXTENDED BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. AS A RESULT, THE EXHAUST PIPES BURNED A CHILD'S LEGS ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER ON ONE OCCASION BUT THE DEALER DID NOT REPAIR THE PROBLEM. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 11E036000 (ENGINE AND ENGINE COOLING: EXHAUST SYSTEM) AND CALLED THE DEALER. THE DEALER REPAIRED THE EXHAUST PIPE BY CAPPING THE TIPS OF THE PIPES PER THE RECALL. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 38,000.

I HAVE A 2011 VW JETTA WITH HANKOOK OPTIMO TIRES AND NOTICED TODAY AFTER FILLING UP THE TIRES WITH AIR THAT THE SIDEWALLS ON THE TIRES WERE COMING APART. *TR

MORNING RUSH HOUR TRAFFIC IN NEW ORLEANS (CENTER LANE) WHEN GLOW PLUG LIGHT STARTED FLASHING AND NO POWER TO CHANGE LANES. AT THIS TIME, TRYING NOT TO GET RUN OVER, I MANAGED TO GET OVER AND COAST TO AN OFF RAMP INTO THE LOWER 9TH WARD(SCARY). CAR WAS DEAD AND WOULD NOT START. BROUGHT TO A DEALERSHIP AND WAS TOLD IT WOULD BE 1 WEEK BEFORE IT COULD BE LOOKED AT IT. NOT KNOWING IF IT WAS COVERED UNDER WARRANTY NO RENTAL WAS GIVEN AND HAD TO BE PICKED UP BY WIFE, 100 MILES AWAY. ONE WEEK LATER WAS NOTIFIED THE HIGH PRESSURE FUEL PUMP HAD FAILED AND EXTENDED WARRANTY WOULD COVER THE COST FOR $109 BUCKS. IT'S AMAZING HOW I BOUGHT THE EXTENDED WARRANTY AND A MAJOR PART GOES OUT AND I GOT NO RENTAL AND IT'S GOING TO COST ME MONEY. VW DOESN'T STAND BEHIND THEIR PRODUCT.END RESULT FROM OWNING A VW TDI, GETTING RUN OVER AT 5 A.M IN THE MORNING, BEING STRANDED IN THE LOWER NINTH WARD OF NEW ORLEANS FOR 3 HOURS SCARED TO GET OUT OF CAR, RIDE WITH WRECKER FOR 1 HOUR TO DEALERSHIP, NO RENTAL CAR TO GET BACK TO WORK, WAIT FOR 1.5 HOURS FOR FAMILY MEMBER TO COME GET ME, WAIT FOR 1 WEEK TO BE TOLD THE REPAIR COST WOULD BE @7K AND A REMANUFACTURED PART WOULD BE PUT BACK, COST OF $109 FOR WARRANTY, ANOTHER WEEKS WAIT FOR REPAIR AND BEST OFF BEING STUCK WITH A CAR THAT HAS NO TRADE IN AFTER ANYONE CHECKS CARFAX. WHILE BEING STRANDED AND CHECKING INTERNET FIND OUT VW IS HAVING MAJOR PROBLEMS WITH THIS AND IT COULD HAVE BEEN PREVENTED WITH A RECALL. *TR

A WARNING LIGHT CAME ON, AND THE ENGINE BEGAN PERFORMING POORLY AT 75MPH ON A BUSY HIGHWAY. SLOWING TO EXIT ABOUT A MILE FURTHER, THE ENGINE ABRUPTLY STALLED AND QUIT ON THE OFF RAMP. THE REPAIR REPORT INDICATED THAT IT WAS AN INTERNAL HIGH PRESSURE FUEL PUMP FAILURE. IT CAUSED METAL PIECES TO SPREAD THROUGHOUT THE FUEL SYSTEM. THE TOTAL FOR PARTS ONLY WAS $4445. PROBLEM IS BEING BLAMED ON FUEL QUALITY IN THE US. *TR

2011 JETTA TDI DIESEL - SECOND OCCURRENCE OF ENGINE STALL DUE TO HIGH PRESSURE FUEL PUMP (HPFP) FAILURE WHILE DRIVING AT 40 PLUS MILES PER HOUR. CAR STALLED AND WOULD NOT RESTART AND HAD TO BE TOWED TO DEALER. THIS IS THE SECOND TIME THAT THIS CAR HAS BEEN TOWED DUE TO A DEFECTIVE DESIGN WHICH RESULTS IN THE HIGH PRESSURE PUMP FAILING SENDING DEBRIS THROUGHOUT THE SYSTEM. NHTSA SAYS IN CONCLUDING STATEMENTS DATED 12/21/12 THAT (NHTSA RECALL NO. 11V-490) 'THE ACTION TAKEN BY VOLKSWAGEN IS SUFFICIENT TO RESOLVE THE ISSUES RAISED BY THIS INVESTIGATION. I CAN ASSURE YOU THAT THE DEFECT REMAINS AND IS POTENTIALLY A SERIOUS SAFETY ISSUES AS THE CAR SUDDENLY STALLS WHILE IN MOTION. AS THIS IS THE SECOND REPLACEMENT OF THE FUEL SYSTEM THE DEFECT REMAINS A PROBLEM AND THE CONSUMER IS EXPOSED TO NOT ONLY SAFETY ISSUES BUT HIGH COSTS IN REPAIR AT $10,000+ IF THE CAR IS NOT UNDER WARRANTY. THE TREND IS CONTINUING WITH 2012 TDIS AS WELL. PLEASE FORCE VW TO ADDRESS THIS ISSUE AS I NOW HAVE AN UNSAFE CAR. *TR

THE CAR TURNED OVER AND THEN TURNED ITSELF OFF. THE IMMOBILIZER ACTIVATED AND THE CAR REFUSED TO START. THE CAR WAS TOWED TO THE DEALERSHIP AND I'M NOT SURE WHAT WAS DONE TO FIX IT. THE YESTERDAY, SEPTEMBER 29, 2012, WE WERE 5 MILES FROM THE HOUSE AT A PARK AND THE SAME ISSUE HAPPENED AGAIN. THIS TIME, BECAUSE WE WERE WITHOUT A PHONE, WE WALKED HOME AND GOT IT TOWED. ALTHOUGH THERE WERE NO BODILY INJURIES, THIS IS AS MUCH A SAFETY ISSUE AS ANYTHING ELSE. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH AND APPROACHED A TRAFFIC STOP TO MAKE A TURN. THE CONTACT APPLIED THE BRAKES TO A COMPLETE STOP AND WHEN THE BRAKE WAS RELEASED, THE VEHICLE ABNORMALLY ACCELERATES TO 70 MPH. THE BRAKE WARNING INDICATOR ILLUMINATED INTERMITTENTLY WITH A LOUD CHIME SOUNDING INSIDE OF THE VEHICLE. THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE REDUCED SPEED BEFORE RESUMING NORMALLY. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO LOCATE THE MALFUNCTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

I WAS DRIVING ON THE EXPRESSWAY AT NIGHT DURING TRAFFIC HOURS WHEN MY ENGINE MALFUNCTION LIGHT STARTED FLASHING. I WAS DOING 50MPH WHEN MY ENGINE SHUT OFF. I WAS IN THE MIDDLE LANE AND TRAFFIC WAS FLYING BY ME ON BOTH SIDES OF MY CAR SO I WAS AFRAID TO GET OUT THE VEHICLE. LUCKY FOR ME A TOW TRUCK SEEN ME IN DISTRESS AND HELPED GET ME AND MY CAR OFF THE EXPRESSWAY. I TOOK MY CAR TO THE DEALERSHIP AND THEY TOLD ME IT WAS THE HIGH PRESSURE FUEL PUMP DISINTEGRATED AND SENT METAL SHARDS THROUGHOUT THE ENTIRE FUEL SYSTEM. VW TRIED TO ACCUSE ME OF PUTTING REGULAR GAS IN A LOW DIESEL FUEL ENGINE. BUT I HAD MY RECEIPTS FOR PROOF. VW NEEDS TO INVESTIGATE FURTHER. SINCE A VEHICLE SHUTTING OFF DURING TRAFFIC HOURS IS A SAFETY HAZARD. IF THE TOW TRUCK HADN'T SEEN ME WHEN HE DID THE RESULTS MIGHT HAVE BEEN FATAL. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE THE BRAKES WERE DEPRESSED THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSE THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS 16,690 AND THE CURRENT MILEAGE WAS 16,700.

HIGH PRESSURE FUEL PUMP FAILURE CONFIRMED BY VW DEALER. WAS DRIVING 35 MPH WHEN CAR BEGAN TO LOSE POWER, ENGINE MALFUNCTION LIGHT (YELLOW COILS) LIT UP AND CAR LOST ALL POWER. MALFUNCTION LIGHT WENT OFF AND ALTERNATOR AND CATALYTIC CONVERTER LIGHTS CAME ON. CAR COULD NOT BE RESTARTED AND WAS TAKEN DIRECTLY TO DEALER ON FLATBED. REPAIRS ARE UNDERWAY. *TR

THIS CAR HAS AN AUTOMATIC TRANSMISSION. IT'S A JETTA TDI. IF YOU STOP ON A SHARP INCLINE THE CAR WILL ROLL BACKWARDS WHEN YOU TAKE YOUR FOOT OFF OF THE BRAKE AND PUSH THE GAS PEDAL. I'VE TRIED PUSHING THE GAS PEDAL BEFORE LETTING OFF THE BRAKE BUT IT STILL ROLLS BACKWARD. I TOOK IT TO THE DEALER AND EXPLAINED THAT I AM AFRAID I WILL ROLL BACKWARD INTO ANOTHER VEHICLE OF EVEN A PEDESTRIAN. THE DEALER SAID ROLLING BACKWARD IS NORMAL FOR THIS CAR. I THINK THIS IS UNSAFE FOR ME AND THE PEOPLE AROUND ME. I BOUGHT THIS CAR NEW FROM TOM BUSH REGENCY MOTORS 9850 ATLANTIC BLVD. JAX., FLORIDA 32225. PH (904) 725-0911. *TR

DRIVING 55MPH CAR BEGAN LOOSING POWER CHECK ENGINE AND GLOW LIGHT INDICATOR LIGHTS CAM ON IMMEDIATELY. ONCE ARRIVED HOME WE VERIFIED THE CAR COMPUTER IT RETURNED THAT THERE WAS LOW PRESSURE IN FUEL LINE AND THAT THE CATALYTIC CONVERTER WAS FAILING. WE HAD CAR TOWED TO NEAREST DEALERSHIP. AFTER 4 DAYS DEALER STATED FUEL HAD TRACES OF GASOLINE, THIS IS NOT POSSIBLE I HAVE NEVER PUT GAS IN MY DIESEL CAR. I IMMEDIATELY BEGAN MAKING PHONE CALLS AND THE FUEL COMPANIES WHERE FUEL PURCHASED FOR LAST 5 FUELINGS WHERE REQUESTED. LAST PURCHASE FROM SHEETZ HAGERSTOWN I NOTIFIED THEM WHAT DEALERSHIP WAS PROPOSING THE CORPORATE OFFICE IMMEDIATELY CONTACTED THE DEALERSHIP 'SHARRETTS' AND REQUESTED PROOF OF THEIR BLAME. ONCE I HAVE MADE CONTACT TO SHEETZ AND SHELL THEY INTURN CALL DEALERSHIP THE DEALER STATED THAT THERE WAS METAL SHAVINGS NOTED IN ADDITION TO THE FUELRAIL SYSTEM FAILURE. ON THIRD CALL TODAY THEY WERE NOT SURE IT WAS COVERED AND A FUEL TEST WAS BEING SENT OUT FOR OFFICIAL TESTING TO DETERMINE THE PRESENCE OF GASOLINE CONTAMINATION. AFTER I THREATENED A LAWYER THEY STATE WILL CALL CORPORATE FOR DIRECTION AND HAVE REP REVIEW. VW HAS CONTINUOUSLY LIED TO MANY OWNERS THAT THE DIESEL WAS CONTAMINATED WHEN IN FACT IT IS NOT, THIS SHOULD NOT BE ALLOWED MY CAR IS ONLY 1 YEAR OLD PURCHASED NEW WITH ONLY 4 MILES ON IT I HAVE MADE ALL THE SCHEDULED MAINTENANCE CHECKS AND HAD 3 RECALLS FIXED WITHIN 7 MONTHS OF OWNERSHIP. I DEMAND AN INVESTIGATION AND AN EXTENDED WARRANTY ON THESE DIESEL

BRAKE LIGHT STARTED TO FLASH EVERY ONCE IN A WHILE. BROUGHT MY CAR INTO THE DEALER AND THE MASTER CYLINDER WAS LEAKING INTO THE VACUUM CHAMBER. NO LEAKS ON THE GROUND AS THE LEAK WAS CONTAINED IN THE VACUUM CHAMBER - I WAS SLOWLY RUNNING OUT OF BRAKE FLUID. THE DEALER FOUND THE SEALING SURFACE OF THE MASTER CYLINDER WAS NOT SMOOTH - THEY FIGURED IT WAS LEAKING FROM NEW. SHOP REPLACED MASTER CYLINDER AND VACUUM CHAMBER UNDER WARRANTY. *TR

I WAS DOING MY 20K SERVICE (DIESEL FUEL FILTER). WHEN I OPENED THE FUEL FILTER HOUSING I FOUND METAL SHAVINGS IN, AND ON TOP OF THE FUEL FILTER CARTRIDGE. I HAD THE CAR TOWED RIGHT TO A VW DEALERSHIP KNOWING THAT THERE IS A MAJOR ISSUE, AND ONGOING INVESTIGATION WITH THE NHTSA ON HPFP FAILURES. VW AGREED THAT THEY SAW METAL IN THE FUEL AND ON THE FILTER, AND PROCEEDED TO TELL ME THAT THIS WAS "NOT ABNORMAL". THAT EVERY TDI CAR THEY SERVICE HAS METAL BITS IN THE FILTER. I AM A ASE MASTER TECH IN A HIGH VOLUME LOCAL REPAIR SHOP THAT DEALS IN A VERY HIGH VOLUME OF DIESEL REPAIR SERVICE. METAL IN FUEL IS NOT NORMAL. THERE IS ONLY ONE PLACE FOR THE METAL TO COME FROM, AND THAT IS THE HPFP. VW PUT A NEW FILTER IN THE CAR AND SENT ME ON MY WAY. I GUESS I HAVE TO WAIT FOR THE CAR TO STOP DEAD IN TRAFFIC AND NOT RESTART TO DO ANYTHING ABOUT IT. *TR

AS I WAS DRIVING MY 2011 JETTA TDI SPORTSWAGON, I NOTICED A STEAM COMING FROM UNDER THE HOOD, AND DIESEL SMELL INSIDE OF THE VEHICLE. WHEN I OPENED THE HOOD THERE WAS DIESEL ALL OVER THE ENGINE AND BELTS, AND LARGE AMOUNT OF STEAM WAS COMING OUT. WHEN I TOOK OF THE ENGINE COVER AND STARTED THE CAR I NOTICED THAT THERE WAS A LEAK IN THE 2ND CYLINDER INJECTOR PIPE. I DO NOT HAVE WARRANTY ON THE VEHICLE, BUT THIS ISSUE SHOULD BE FIXED AND PAID BY VW. THERE IS SMELL IN THE VEHICLE, FOAM IS SOAKED WITH DIESEL, AND BELTS MIGHT HAVE LESS LIFE IN THEM. PLEASE ADDRESS THIS ISSUE SO THIS WOULD BE FIXED AT NO COST TO ME. *TR

I WAS APPROACHING A HIGHWAY INTERSECTION, AND THE VEHICLE'S GLOW-PLUG LIGHT CAME ON. THE ENGINE IMMEDIATELY SHUT DOWN, AND I WAS ABLE TO STOP JUST SHORT OF THE INTERSECTION. THE VEHICLE WOULD NOT START AGAIN. AAA TOOK THE VEHICLE TO THE LOCAL DEALERSHIP VIA FLATBED. THE DEALERSHIP INITIALLY THOUGHT THE PROBLEM WAS WATER IN THE FUEL, BUT AFTER FLUSHING THE FUEL SYSTEM, THE VEHICLE STILL WOULD NOT START. AT THAT POINT, THEY TOOK APART THE FUEL PUMP, AND DISCOVERED THAT THE PUMP HAD FAILED INTERNALLY, AND PUT METAL SHAVINGS INTO THE FUEL SYSTEM. REPAIR QUOTE WAS APPROXIMATELY $10,000. *TR

WHILE DRIVING AT 75 MPH ON THE HIGHWAY THE VEHICLE LOST POWER. THE CHECK ENGINE LIGHT BEGAN FLASHING, AS DID THE DPF LIGHT AND THE PRE-HEAT COIL LIGHT. I WAS ABLE TO GET THE VEHICLE OFF THE HIGHWAY AND INTO A DRIVEWAY BEFORE IT QUIT. WOULD NOT START AGAIN. HAD VEHICLE TOWED TO DEALERSHIP THE NEXT DAY. WAS INFORMED THAT THE HPFP FAILED, AND THAT THE PUMP AND FUEL DISTRIBUTION SYSTEM HAD TO BE REPLACED. SERVICE DIRECTOR INDICATED THAT THE REPAIR BILL WOULD BE $10-11,000. VW IS COVERING THE COST OF THE REPAIR. AM GRATEFUL THAT I HAD DROPPED MY WIFE AND YOUNG DAUGHTER OFF AT HOME, AND THAT I WAS NOT IN HEAVY TRAFFIC WHEN THIS OCCURRED. *TR

THE FACTORY INSTALLED LIP SPOILERS THAT COME WITH 2011 JETTA OR LATER ARE ONLY ATTACHED USING GLUE. IT IS NOT SECURED WITH ANY HOOKS OR SCREWS. SO THE LIP SPOILER AT THE BACK OF MY JETTA HAS STARTED TO COME OFF. IN MY OPINION THIS IS A BIG SAFETY ISSUE SINCE THE LIP SPOILER CAN COME APART AT ANY TIME. SO IF I AM ON THE ROAD OR ON THE HIGHWAY AND THE LIP SPOILER COMES APART, IT MAY CAUSE DAMAGE OR INJURIES TO CARS BEHIND ME. I TOOK THIS ISSUE TO THE VW DEALERSHIP AT DULLES, VA. THE SERVICE DEPARTMENT DENIED WARRANTY SERVICE TO REPAIR THE LIP SPOILER. THEY EVEN TRIED TO CLAIM THAT I HAD SOMEHOW BEEN INVOLVED IN AN ACCIDENT WHICH IS NOT TRUE AT ALL. I BELIEVE VW IS TRYING TO COVER THIS ISSUE UP AND I REQUEST NHTSA TO LOOK INTO THIS MATTER. *TR

TL* THE CONTACT OWNS 2011 VOLKSWAGEN JETTA WITH HANKOOK OPTIMO H725A TIRES, LINE SIZE: 205/55R/16. THE CONTACT MENTIONED THAT WHILE AT A TIRE SHOP FOR UNRELATED REPAIRS, THE TECHNICIAN NOTICED THAT THE INTERIOR SIDE WALLS OF THREE OF THE TIRES STARTED TO RUPTURE IN AND AROUND THE CIRCUMFERENCE. THE CONTACT STATED THAT ONE OF THE TIRES WAS THE FRONT DRIVER SIDE BUT WAS UNAWARE OF THE LOCATION OF THE OTHER TWO TIRES AFFECTED. THE TIRES WERE REPLACED. THE DEALER WAS MADE AWARE OF FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,500. UPDATED 09/06/12

I WAS DRIVING ON I91 NORTH IN SPRINGFIELD MASS THE ENGINE RUNAWAY ON ME, CAR REACHED 100 MPH FOR SOME TIME PUT CAR IN NEUTRAL, THE ENGINE RUN AT FULL SPEED UNTIL BLOWING UP THROWING A CONNECTING ROD THROUGH THE BLOCK, FINALLY I MANAGED TO PULL THE CAR ON THE BRAKE DOWN LANE. I HAVE JUST PICKED THE CAR FROM A 30000 MILE SERVICE OIL CHANGE FROM FATHERS & SONS VW IN WEST SPRINGFIELD MASS. TOWED THE CAR BACK TO DEALER, ENGINE IS COMPLETE LOSS NEEDS TO BE REPLACE. VERY SCARY IT ALMOST GOT ME IN AN ACCIDENT TRAFFIC AT THE TIME WAS HEAVY I HAVE NO TRUST ON THE CAR ANYMORE *TR *JS

TRAVELING IN THE LEFT LANE ON 95 N OUTSIDE BALTIMORE MD AT 65 MPH MY VEHICLE'S GAS PEDAL STOPPED RESPONDING AND THE CAR BEGAN TO LOSE POWER AND LURCH FORWARD AND EVENTUALLY DIE AS THE YELLOW DIESEL ENGINE INDICATOR ALONG WITH THE YELLOW ENGINE INDICATOR BEGAN BLINKING. I WAS ABLE TO AVOID TWO LANES OF TRAFFIC AND COAST OVER TWO LANES TO AN OFF RAMP BEFORE THE STEERING WHEEL LOCKED. AFTER CONTACTING VW ROADSIDE ASSISTANCE THE VEHICLE WAS TOWED TO HERITAGE VW LOCATED AT 9215 HARFORD ROAD #2 PARKVILLE, MD 21234 (877) 398-1963. IT WAS AFTER 9:00 P.M SO THE VEHICLE WAS LEFT IN THE LOT AND ALL THE PAPERWORK WAS DROPPED IN THE BOX. THE SERVICE DEPARTMENT CITED A FUEL PUMP MALFUNCTION ALONG WITH A FAULTY FUEL GAUGE AS THE ISSUE. THIS IS THE SECOND TIME WE HAVE HAD TO SUBMIT A REPORT TO YOUR AGENCY FOR THE EXACT SAME ISSUES (PLEASE SEE REFERENCE NUMBER 10417213), THE AGENTS INFORMATION IS LISTED BELOW. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2011 VOLKSWAGEN JETTA TDI - TOOK IT IN FOR SERVICE ON 07/05/2012 AND THE DEALER STATES THAT I HAVE A MALFUNCTIONING CLUTCH (COULD BE A THROW OUT BEARING, PRESSURE PLATE OR MULTIPLE CLUTCH COMPONENTS) NONE OF WHICH HAS BEEN 100% DIAGNOSED UNTIL THEY PULL THE TRANSMISSION OUT AND INSPECT IT, TO DO THIS THE DEALER WANTS $1000.00 + PARTS. I WAS ALSO INFORMED THAT MY RIGHT FRONT WHEEL BEARING NEEDS REPLACING ($435.00) FOR THE BEARING ALONE + LABOR. AT THIS POINT IT SEEMS MORE OF A MANUFACTURER OR WORKMANSHIP DEFECT, I CURRENTLY HAVE 44,500 MILES ON THE CAR AND USE IT 90% ON THE HIGHWAY AT 65-75 MPH. DEALER STATES THAT THEY MAY OPEN AN INVESTIGATION WITH VOLKSWAGEN BUT I STILL HAVE TO PAY TO GET MY CAR OUT. *TR

ON MAY 14, 2012 WHILE DRIVING HOME FROM WORK ON CALIFORNIA I-15 NORTH. I WAS STUCK IN TRAFFIC AROUND THE TAMECULA AREA, AND TRAVELING 15-20 MPH TO DUE TO THE TRAFFIC. I STOPPED MY VEHICLE BECAUSE TRAFFIC STOPPED. TRAFFIC BEGAN TO MOVE ONCE AGAIN, I PRESSED THE ACCELERATOR AND MY VEHICLE BEGAN TO MOVE ONCE AGAIN. WHEN I REACHED 15 - 20 MPH, MY VEHICLE SUDDENLY STARTED TO LOSE POWER AND SLOW DOWN. I RECEIVE A ORANGE BLINKING AMBER LIGHT ON MY DASH CONSOLE. I DOWN SHIFT, AND PRESSED THE ACCELERATOR ONCE AGAIN AND VEHICLE PRODUCED LITTLE POWER. I REFERENCED THE BLINKING ORANGE AMBER LIGHT IN OWNER'S MANUAL AND THE MANUAL STATED THE LIGHT MEANT "ENGINE MALFUNCTION" AND TO CONTACT DEALER IMMEDIATELY. I AS PROCEED ON I-15 NORTH, WHEN I HAD TO TRAVEL UP A HILL, THE VEHICLE BEGIN TO DECELERATE EVEN IF I DOWN SHIFT. THE NEXT MORNING MAY 15, 2012 I TOOK THE VEHICLE TO THE LOCAL VOLKSWAGEN DEALERSHIP TO DIAGNOSE THE VEHICLE. LATER THAT AFTER NOON, I WAS CONTACTED BY THE DEALERSHIP STATING THE FUEL SENSOR HAD GONE BAD AND NEEDED TO BE REPLACED. THE DEALERSHIP REPLACED THE FUEL SENSOR AND I PICKED UP THE VEHICLE ON THURSDAY MAY 17, 2012. ON FRIDAY MAY 18, 2012 I DROVE THE VEHICLE TO WORK. ON THE WAY HOME, AROUND THE SAME AREA ON THE I-15 NORTH TAMECULA CITY LIMITS. AGAIN MY VEHICLE EXPERIENCED THE SAME MALFUNCTION AS BEFORE, LOST OF POWER, LOST OF ACCELERATION, AND BLINKING ORANGE AMBER LIGHT. I STOPPED THE VEHICLE TURNED IT OFF AND BACK ONE I PROCEEDED TO GO, AND 20 MILES LATER RECEIVED T

WITH LITTLE OR NO WARNING, ENGINE STALLED IN BUSY INTERSECTION DURING EVENING RUSH HOUR. LUCKILY CAR COST INTO ADJACENT PARKING LOT. HAD CAR TOWED TO LOCAL VW DEALER WHO SAID TOTAL FUEL SYSTEM HAD TO BE REPLACED DUE TO HIGH PRESSURE FUEL PUMP FAILURE. REPAIR TOOK SEVERAL WEEKS. *TR

MY 2011 VW JETTAS HIGH PRESSURE FUEL SYSTEM STOPPED WORKING AND THE CAR WILL NOT START. THE DEALER SAID THAT IS WAS CAUSED BY THE FUEL. THE REPAIRS ARE WELL OVER $8000. I UNDERSTAND THAT NHTSA IS LOOKING INTO THIS PROBLEM BECAUSE IT HAS HAPPENED TO SO MANY OTHER VW DIESEL JETTA CARS. I HAVE NOW TALKED TO OVER 15 PEOPLE IN MY AREA THAT HAVE HAD THE SAME ISSUE WITH THE FUEL SYSTEM. I OWN NUMEROUS OTHER DIESEL TRUCKS THAT FILL UP AT THE SAME FILLING STATION AND HAVE NOT HAD THIS PROBLEM. PLEASE DO SOMETHING ABOUT A RECALL SO THIS IS COVERED BY VW. I CAN SEE IF THIS PROBLEMS WAS JUST A FEW CARS, BUT THE TDI WEB SITE LISTS THOUSANDS OF CARS THAT THIS HAS HAPPENED TO. *JS

I AM HAVING WHAT I BELIEVE TO BE A SERIOUS, BUT INTERMITTENT, SAFETY PROBLEM WITH MY 2011 JETTA SPORTWAGON TDI. THERE IS ALSO WHAT MAY BE A RELATED ISSUE WITH THE AUTOMATIC TRANSMISSION SHIFTING AT LOW SPEED. OCCASIONALLY WHEN I ATTEMPT TO ACCELERATE AWAY FROM A STOP SIGN/TRAFFIC LIGHT, THE ENGINE DOES NOT RESPOND TO THROTTLE MOVEMENT. WHEN I TAKE MY FOOT OFF THE BRAKE AND PRESS ON THE GAS PEDAL THE CAR MOVES AHEAD UNDER WHAT I BELIEVE IS IDLE POWER BUT AS I TRY TO ACCELERATE, IT IS LIKE THE GAS PEDAL IS NOT CONNECTED TO THE ENGINE. THE ENGINE IS RUNNING BUT WON'T REV AND MOVE THE CAR. I USUALLY END UP ABOUT A THIRD OF THE WAY INTO THE INTERSECTION WITH A CAR THAT IS SEEMINGLY STALLED (ENGINE STILL RUNNING HOWEVER). THE CAR BEHIND ME THEN HAS TO BRAKE AND IF I HAPPENED TO BE TRYING TO CUT INTO MOVING TRAFFIC, I AM NOW A TARGET FOR THE CROSS TRAFFIC. I REPORTED THIS TO SELLING DEALER SERVICE DEPARTMENT EARLY IN MY OWNERSHIP EXPERIENCE OF THIS CAR AND WAS TOLD DON'T WORRY ABOUT IT, THAT IS NORMAL, IT'S A TRANSMISSION THING. PERHAPS THERE IS A LINK TO THE TRANSMISSION AND AS I MENTIONED EARLIER, THIS IS A PROBLEM AREA AS WELL. WHEN DRIVING SLOWLY, AROUND 20-25 MILES PER HOUR, THE TRANSMISSION CAN'T SEEM TO DECIDE WHAT GEAR IT SHOULD BE IN. IT KEEPS BOUNCING BACK AND FORTH BETWEEN GEARS CAUSING A VERY UNCOMFORTABLE SURGING. THE SURGING PART I CAN WORK AROUND BY SHIFTING TO SPORT MODE. THIS MODE MIGHT ALSO HELP THE ACCELERATION PROBLEM BUT I DON'T HAVE GOOD EXPERIENCE YET TO CONFI

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WOULD LOSE POWER AND FAIL TO ACCELERATE BEFORE STALLING SPORADICALLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS WHERE THE DEALER ADVISED THAT THEY COULD FIND NOTHING WRONG WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 18,800.

I HAVE EXPERIENCED DRAMATIC HESITATION WHILE, FROM SLOW SPEED, TRYING TO ACCELERATE QUICKLY ONTO A MAIN ROAD WITH HEAVY TRAFFIC. THE DSG CANNOT FIGURE OUT WHICH GEAR IT NEEDS TO BE IN AND EITHER HESITATES OR GOES INTO WHAT SEEMS TO BE NEUTRAL, THE ENGINE HIGH REVES. THE JETTA JUST COMES TO A STAND STILL IN THE MIDDLE OF THE ROAD AS THE COMPUTER TRIES TO DECIDE WHAT GEAR IT NEEDS TO BE IN.THE HESITATION IS PRONOUNCED ENOUGH THAT I FEAR I WOULDN'T BE ABLE TO GET OUT OF SOMEONE?S WAY IF I HAD TO. THIS IS MOST DEFINITELY A SAFETY CONCERN. I WORK IN THE BOSTON AREA AND YOU NEED TO BE ABLE TO GET INTO FAST MOVING TRAFFIC QUICKLY. THIS HAPPENS ON A DAILY BASIS AND HAS BEEN HAPPENING SINCE I PURCHASED THE CAR IN JANUARY OF 11. I HAVE REPORTED THIS TO THE DEALER NUMEROUS TIMES AND THEY SAID THEY ARE AWARE OF THE PROBLEM. ONE OF THE SERVICE ADVISOR'S STATED THAT THIS IS A KNOWN PROBLEM. *TR

CAR IS A 2011 VW JETTA TDI. I WAS TOLD BY THE VW DEALER THAT THE HIGH PRESSURE FUEL PUMP HAD FALLEN APART CAUSING METAL TO GO THROUGH THE FUEL SYSTEM.I BOUGHT THE CAR NEW IN JULY OF 2011.VOLKWAGEN IS REPLACING THE ENTIRE FUEL SYSTEM BUT I AM CONCERNED THAT DAMAGE MAY HAVE ALREADY BEEN DONE TO THE ENGINE. *JS

COMING BACK FROM THE MALL, I TURNED ON MY CAR AND A FEW SECONDS LATER THE ENGINE SHUT DOWN AND "IMMOBLIZER ACTIVE" MESSAGE APPEARED. RESTARTED CAR AGAIN, ENGINE SHUT DOWN AND THE SAME MESSAGE APPEARED AGAIN. I TRIED IT A COUPLE OF TIMES MORE AND THEN CALLED VW ROADSIDE ASSISTANCE TO GET MY CAR TOWED TO MY DEALER, WHICH LUCKILY, IS NEAR BY THE MALL I WAS AT. ONCE AT THE DEALER (GOT THERE AT 4:30PM, AND THEY CLOSE AT 5 ON SATURDAYS), THE TECHNICIAN HAD TIME TO LOOK AT MY CAR. HE CAME BACK 15 MINUTES LATER AND WAS SURPRISED OF WHAT HE FOUND. THE DIAGNOSTIC MACHINE COULD NOT READ THE ENGINE CONTROL MODULE. HE SAID THAT PRETTY MUCH ACCORDING TO THE TEST, THE ECM/ECU DID NOT EXIST! I HAVE HAD THE CAR FOR ABOUT 8 MONTHS (BRAND NEW) AND ONLY APROX. 9500 MILES DRIVEN SO FAR. THEY WILL CHECK THE CAR IN DETAIL ON THE FOLLOWING MONDAY. WILL WAIT FOR RESULTS. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT PULLED IN THE HIS GARAGE, HE PUSHED THE START/STOP IGNITION BUTTON TO TURN OFF THE CAR, AND THEN PUSHED THE REMOTE BUTTON FOR HIS GARAGE DOOR TO CLOSE. HE OPENED HIS HOUSE DOOR AND SOON BECAME DISTRACTED AND INADVERTENTLY EXITED THE VEHICLE WITHOUT PUTTING IT IN PARK. MOMENTS LATER, THE VEHICLE ROLLED OUT OF THE GARAGE, BEFORE IF FULLY CLOSED. THE FAILURE AND THE CURRENT MILEAGE WAS APPROXIMATELY 16,000. UPDATED 6/12/12 *CN

THE PLASTIC SILVER LINING UNDER THE SIDE WINDOWS DOES NOT FIT PROPERLY. THIS CREATES A VIBRATION/RATTLING NOISE WHICH IS ANNOYING AND IS DISTRACTING TO THE DRIVER. THIS CAN CAUSE A SAFETY ISSUE. *JS

FILLED UP WITH 13.455 GALLONS OF #2 ULSD DIESEL ON 01/25/12 WITH 11,363 MILES ON THE VEHICLE. PRIOR TO FILLING THE VEHICLE HAD LESS THAN A 1/4 TANK OF DIESEL. ON 02/05/12 WAS TRAVELING IN VEHICLE AT APPROXIMATELY 45 MPH AND STARTED TO HEAR PINGING NOISES FROM THE ENGINE BAY. SLOWED TO A STOP WHERE THE ENGINE DIED AND REFUSED TO START. THE VEHICLE HAD 11,721 MILES ON IT, 358 MILES (90% WHICH WERE HIGHWAY MILES) SINCE THE PREVIOUS FUELING. VEHICLE WAS TOWED TO LOCAL VW DEALER WHERE I WAS TOLD THE TANK WAS DRY AND HPFP HAD FAILED AS A RESULT. CONTESTED THE FACT THAT THE TANK WAS DRY GIVEN THE FACT THE VEHICLE HAD SLIGHTLY LESS THAN 1/4 TANK PRIOR TO THE FAILURE AND THAT IT WAS IMPOSSIBLE THAT IT HAD RUN DRY GIVEN THE FACT THAT THE TANK HAD BEEN FILLED TO THE TOP AT THE PRIOR FILLING AND THAT I HAD NOT DRIVEN ENOUGH DISTANCE TO HAVE USED UP THE FUEL. VW TECH CONFIRMED THAT THE GAS GAUGE WAS OPERATIONAL AND CORRECT. VW DEALER REPLACED HPFP UNDER WARRANTY BUT WOULD NOT LISTEN TO ME WITH REGARDS TO RUNNING THE TANK DRY. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE TRANSMISSION DID NOT SHIFT PROPERLY. AS A RESULT, THE VEHICLE HESITATED AND DECELERATED ALMOST TO A COMPLETE STOP. THE CONTACT MENTIONED THAT THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE AND STATED THAT THE VEHICLE WAS OPERATING UNDER NORMAL CONDITIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO REFERRED HE CONTACT BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,700 AND THE CURRENT MILEAGE WAS 8,700. UPDATED 04/11/12*LJ CONSUMER STATED THERE WERE 3 INCIDENTS OF HESITATION WITH THE VEHICLE WHILE DRIVING ON ROADS WITH SPEED LIMITS OF 55 MPH. CONSUMER ALSO STATED VEHICLE HESITATED ALMOST TO A COMPLETE STOP WHILE SLOWING DOWN. CONSUMER TOOK TO VW DEALER ON 12/19/11 AND DEALER INFORMED CONSUMER TRANSMISSION SHIFTED NORMALLY. ON 12/30/12 THE DEALER UPDATED SOFTWARE .CONSUMER SEARCHED ONLINE FOR TECHNICAL SERVICE BULLETINS AND FOUND INFORMATION ABOUT THE DELAY ON ACCELERATION ON CONSUMERS VEHICLE. UPDATED 6/7/12 *SD

AT STEADY THROTTLE ANGLE OF ACCELERATOR PEDAL, SLOW SPEEDS PULLING OUT ON TO MAIN ROAD WITH HEAVY TRAFFIC. DSG CAN NOT SELECT THE PROPER GEAR AND HESITATES SO BADLY THAT WE WERE ALMOST T- BONED IN THE DRIVERS SIDE OF THE JETTA BY ON COMING TRAFFIC. I GUESS ABOUT .1 TENTH OF A SECOND NO MOVEMENT FOR THE JETTA. THIS DSG HAD A DAUL CLUTCH FLYWHEEL AND IS A COMPUTER SHIFTED MANUAL TRANSMISSION ON DUAL SHAFTS TO OUTPUT DRIVE. I CALLED THIRD DIFFERENT DEALER AND ALL SAY THIS IS THE WAY THE JETTA WITH DSG PERFORMS. DEALER GUNTHER VOLKSWAGEN IN BUFORD WAS HELPFUL, AND ACKNOWLEDGED THE PROBLEM. VOLKSWAGEN HAS NO SOFTWARE FIX. VILLAGE VOLKSWAGEN CHATTANOOGA, TN ADVISOR SHARED THAT ALL DSG TRANSMISSIONS HAVE THE PROBLEM. VOLKSWAGEN DESIGNED AND MAKE THE DSG, WHY CAN THEY NOT FIX THE PROBLEM? THIS IS A SAFETY PROBLEM THAT WILL END UP GETTING DRIVERS AND PASSENGERS HURT. THE JETTA JUST STANDS STILL IN THE MIDDLE OF THE LANE AS THE COMPUTER DECIDES WHAT GEAR SELECTION IS NEEDED. THIS HAS HAPPENED TO US THREE DIFFERENT TIMES. MY WIFE IS SCARED TO DRIVE THE JETTA FOR FEAR OF A ACCIDENT. WE HAVE CONTACTED VOLKSWAGEN OF AMERICA ABOUT THE PROBLEM. AFTER MARKET SOFTWARE COMPANY UNITRONICS HAS A SOFTWARE FIX AT A COST OF $500.00. PLEASE CONTACT ME! *TR

I WAS OPERATING THE CAR ON A HIGHWAY WHEN THE CAR LOST ALL POWER IN TRAFFIC. I WAS LUCKY THAT I WAS ABLE TO GET TO THE SIDE OF THE ROAD WITHOUT A SERIOUS INCIDENT OCCURRING. I WAS A BIT SHAKEN AS THE CAR JUST TOTALLY FAILED IN TRAFFIC. THE CAUSE ACCORDING TO THE DEALER IS CATASTROPHIC FAILURE OF THE INJECTOR PUMP (DIESEL). DEALER INFORMED ME THAT THE INJECTOR PUMP, INJECTORS, INJECTOR LINES, PRIMARY FUEL LINES, PRIMARY FUEL PUMP, AND THE FUEL TANK ALL HAD TO BE REPLACED BECAUSE THE INJECTOR PUMP TOTALLY CAME APART AND DISTRIBUTED METAL THROUGHOUT THE FUEL SYSTEM. THIS CAR HAS LESS THAN 21K ON IT. DEALER ADMITTED THAT THE INJECTOR PUMPS ARE OF QUESTIONABLE QUALITY AND THERE IS A HISTORY OF FAILURE DUE TO INFERIOR PARTS IN THE PUMPS. DEALER SAID THAT THE NEW PUMP IS UPGRADED AND AFTER THE ENTIRE FUEL SYSTEM IS REPLACED THE CAR WILL BE TROUBLE FREE. DEALER ALSO NOTED THAT THE FUEL PUMPS ARE DESIGNED TO OPERATE ON EUROPEAN DIESEL WHICH CONTAINS SULFUR FOR LUBRICITY. US DIESEL WHICH HAS LOW SULFUR IS DESTROYING THE PUMPS. SEEMS AS THOUGH A TOTAL RECALL SHOULD BE ORDERED TO REMOVE THESE BAD INJECTOR PUMPS. DEALER STATED THE TOTAL COST OF THE WORK IN EXCESS OF 10K WHICH WILL BE PAID BY VW AT NO COST TO ME. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS THEN TOWED TO AN AUTHORIZED DEALER. THE DEALER STATED THAT THE HIGH PRESSURE FUEL PUMP FAILED. THE DEALER REPLACED THE FUEL TANK, HIGH PRESSURE FUEL PUMP, AND THE FUEL LINES. THE STALLING FAILURE WAS CORRECTED, BUT THE VEHICLE NO LONGER PERFORMED WITH THE SAME FUEL EFFICIENCY. THE CONTACT FELT THAT THE RECALL REPAIRS CAUSED THE DECREASE IN FUEL EFFICIENCY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DENIED ASSISTANCE WITH THE FUEL EFFICIENCY FAILURE. THE FAILURE MILEAGE WAS 14,299 AND THE CURRENT MILEAGE WAS 20,558.

THE CAR MADE LOUD KNOCKING NOISES AND STOPPED. THE SERVICE ADVISOR FIRST SAID THERE WAS AN IGNITION IN THE FUEL PUMP, THEN 10 DAYS LATER HE SAID IT WAS FUEL PUMP FAILURE. ALL DIESEL FUEL I PURCHASED FOR THE CAR WAS PURCHASED AT PMM MOBIL, 26393 VERMONT AVE., HARBOR CITY CA., 90710. I HAD JUST FILLED UP WITH FUEL 10 MILES EARLIER AND I WAS 1/2 BLOCK AWAY FROM MY HOME WHEN THE CAR FAILED, I COULD HAVE BEEN ANYWHERE! THE SAME SERVICE ADVISER GAVE NO SUGGESTIONS TO HELP PREVENT ANOTHER FAILURE, LEAVING ME TO RELY ON THE INFORMATION ON THE INTERNET TO KEEP THE CAR RUNNING. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND UPON EXITING THE VEHICLE, THERE WAS AN INCREASE IN THE ENGINE RPMS. THE VEHICLE ALSO WOULD NOT SHUT OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY STATED THAT THE PUSH TO STOP BUTTON FAILED. A SWITCH CLIP ON THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. UPDATED 05/31/12*LJ

THE VEHICLE IMMOBILIZER ACTIVATES, PREVENTING THE VEHICLE FROM BEING STARTED AND LEAVING DRIVER STRANDED. *TR