2018 Volkswagen Atlas complaints

MY VEHICLE BATTERY DIED AFTER REFUELING. AND I HAD TO CALL FOR ROADSIDE ASSISTANCE FOR A JUMP. VEHICLE INFOTAINMENT SYSTEM SHOWED 2 MESSAGES: 1) 12 VOLT BATTERY LOW AND RECHARGE WHILE DRIVING 2) ERROR START/STOP SYSTEM

2018 VOLKSWAGEN ATLAS SEL HAS A SAFETY SYSTEM CALLED MANEUVER BRAKING. THE FUNCTION OF THE BRAKING IS 'MANEUVER BRAKING PROTECTS THE DRIVER FROM A COLLISION. IT PREVENTS UNPLEASANT DAMAGE TO THE BUMPER, AND TO ANY OBJECTS NEAR THE VEHICLE,' SAYS DEVELOPER LYNN BRENNECKE. I WAS EXITING A PARKING LOT MAKING A LEFT HAND TURN ACROSS 4 LANES OF TRAFFIC. IT WAS NIGHTTIME, MY HEADLIGHTS WERE ON, CLEAR WEATHER, AROUND 70 DEGREES. THE AREA WAS A RESIDENTIAL/INDUSTRIAL MIX. THE PARKING LOT EXIT HAD A SLIGHT SLOPE. WHEN THE TRAFFIC WAS CLEAR I ACCELERATED TO ENTER THE TRAVEL LANES AND THE ATLAS ACTIVATED THE "MANEUVER BRAKING" THEREFORE BRINGING THE CAR TO A COMPLETE STOP AND THE ENGINE TURNED OFF. I WAS WELL INTO THE SECOND TRAVEL LANE WHEN THIS OCCURRED. THERE WERE NO OBSTACLES SUCH AS OTHER VEHICLES, TRAFFIC CONES, ANIMALS, BRANCHES ETC. THIS COULD HAVE BEEN A DEADLY, WHAT IF THE BREAK IN TRAFFIC WAS NOT LARGE ENOUGH FOR THE VEHICLE TO STOP COMPLETELY AND RESTART BEFORE TRAFFIC ARRIVED. I HAVE NO IDEA WHEN THE ATLAS WILL SUDDENLY DECIDE IT IS TIME FOR A "MANEUVER BRAKING" EPISODE. THIS IS A HUGE SAFETY ISSUE.

PURCHASED VEHICLE IN DECEMBER 2017. IN JULY, THE CHECK ENGINE LIGHT CAME ON. FAST FORWARD TO NOVEMBER AND I AM STILL HAVING ISSUES WITH THE VEHICLE, AND IT SEEMS THAT ANYTIME THE DEALERSHIP FIXES ONE ISSUE, ANOTHER APPEARS. AFTER HAVING MY VEHICLE AT THE DEALERSHIP 4 TIMES BETWEEN JULY 25TH AND AUGUST 7TH, IT WAS FINALLY DISCOVERED THAT I HAD A BAD CATALYTIC CONVERTER. AFTER THE CATALYTIC CONVERTER WAS FINALLY REPLACED IN SEPTEMBER, THE CHECK ENGINE LIGHT CAME ON AGAIN AND THIS TIME I WAS TOLD IT WAS A BAD OXYGEN SENSOR. AFTER THAT WAS FINALLY REPLACED, ANOTHER ERROR LIGHT CAME ON THAT WAS IDENTIFIED AS SOMETHING ELSE, AND I HAD TO WAIT FOR A NEW PART TO COME IN. AFTER WAITING SEVERAL WEEKS, THAT PART CAME IN, REPAIRS WERE COMPLETED, AND ANOTHER ISSUE CAME UP. MY CAR HAS NOW BEEN AT THE DEALERSHIP FOR 21 DAYS STRAIGHT (THIS TIME), AND I STILL HAVE NOT RECEIVED AN ETA ON WHEN IT SHOULD BE FIXED. PROBLEMS HAVE MOSTLY BEEN ASSOCIATED WITH CHECK ENGINE LIGHT AND FRONT ASSIST (COLLISION DETECTION SYSTEM) SENSORS, BUT NOW THE ISSUES HAVE EXPANDED TO MOST OF THE CAR'S INTERNAL COMPUTER SYSTEM IN GENERAL. VEHICLE WAS IN A WRECK IN MAY 2018 WHEN ANOTHER DRIVER PULLED OUT IN FRONT OF ME. FRONT ASSIST ERRORS ARE BEING ATTRIBUTED BY DEALER TO THE WRECK, BUT THE CHECK ENGINE AND OTHER COMPUTER ERRORS, INCLUDING ISSUES WITH ABS CONTROL MODULE (LATEST PROBLEM) ARE NOT AND ARE BEING COVERED UNDER WARRANTY

THE BATTERY DIED IN THE INTERSECTION SUDDENLY WHILE I WAS DRING WAITING FOR A TRAFFIC LIGHT. IT MADE ME IN DANGER. THIS IS A ONE YEAR OLD VEHICLE. I HAVE DRIVEN 6 BRAND VEHICLES SO FAR IN MY LIFE, THIS IS THE FIRST TIME THE BATTERY DIED. I THINK VOLKSWAGEN SHOULD RECALL FOR THIS PROBLEM.

THE COOLANT WARNING LIGHT WENT ON 3 DAYS AGO. WHEN I FIRST START THE ENGINE IN THE MORNING OR AFTER HOURS OF PARKING, THE COOLANT WARNING LIGHT WENT ON. AFTER THE ENGINE TEMPERATURE GOES UP, I HAVE TO TURN THE ENGINE OFF AND ON AGAIN TO HAVE THE COOLANT WARNING LIGHT DISAPPEARED. THIS IS AN ONE YEAR OLD VEHICLE WHICH HAS 10500 MILES. I HAVE DRIVEN 6 BRANDS OF VEHICLES IN MY LIFE BUT THIS IS THE VERY FIRST TIME TO HAVE A COOLANT PROBLEM. I CHECKED THAT NO COOLANT LEAKING AND SHORTAGES.

ON OCT 28 THE CAR STOPPED AT A RED LIGHT ON A BUSY INTERSECTION AND THE START-STOP ENGINE SHUT OFF, THEN WHEN THE TRAFFIC LIGHT TURNED GREEN THE BATTERY DIDN'T HAVE ENOUGH POWER TO CRANK THE ENGINE STARTED AGAIN. I TOOK CAR TO THE VW DEALER WHERE 7 RECALLS WERE SERVICED AND I WAS TOLD THE PROBLEM SHOULD BE CORRECTED. 2 WEEKS LATER THE SAME PROBLEM OCCURRED. THERE SEEMS TO BE A DRAIN ON THE BATTERY AND THE COMPUTER DOESN'T KNOW TO AVOID START-STOP BRAKING WHEN POWER IS TOO LOW TO START THE CAR. I CALLED THE DEALER AGAIN AND THEY SAID THEY COULD LOOK AT IT BUT THEY DON'T KNOW OF ANY OTHER PROBLEM AND COULDN'T RECREATE THE ISSUE WHEN THEY HAD THE CAR FOR 2 DAYS. I SEARCHED THE INTERNET AND FOUND THIS THREAD: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T73111_DS837472 WHERE THIS SEEMS TO BE A VERY COMMON PROBLEM AND PUTTING MULTIPLE PEOPLE IN DANGEROUS SITUATIONS WITHOUT POWER.

WHILE DRIVING MY VOLKSWAGEN ATLAS SE WITH TECHNOLOGU IN THE LEFT LANE OF A TWO LANE ROAD (EACH WAY), THE VEHICLE ABRUPTLY AND FORCIBLY PULLED TO THE RIGHT. UPON THIS CHANGE IN DIRECTION I IMMEDIATELY TURNED THE STEERING WHEEL TO THE LEFT TO CORRECT THE CHANGE IN DIRECTION AND TO AVOID HITTING A VEHICLE IN THE RIGHT LANE. THIS OCCURRED WHILE USING THE 'LANE ASSIST' FUNCTION WHICH I HAVE USED EVER SINCE OWNING THE CAR (4 MONTHS). THAT BEING SAID, I HAVE EXPERIENCED THE VEHICLE CORRECT THE STEERING WHILE DRIVING WITH LAB ASSIST ON AND I HAVE NEVER EXPERIENCED SUCH A FORCEFUL CHANGE IN DIRECTION.

TAKATA RECALL

I WAS DRIVING MY 2018 VW ATLAS WITH 8,800 MILES ON IT ON 11/5/18. I WAS STOPPED AT A TRAFFIC LIGHT AND WHEN THE LIGHT TURNED GREEN THE CAR'S ENGINE DID NOT TURN BACK ON FROM IDLING AND ALL THE LIGHTS ON THE DASHBOARD STARTED GOING OFF TELLING ME VARIOUS THINGS. I DO NOT THINK HAVING AN ECOFRIENDLY CAR IS WORTH IT TURNING OFF TO NOT TURN BACK ON WHEN IT'S SUPPOSED TO. I HAD TO HAVE IT TOWED TO THE DEALERSHIP, WHO FIXED THE CAR TELLING ME THAT THERE WERE SOFTWARE UPDATES AND THAT THE BATTERY WAS DRAINED. THE PRINTOUT FROM WORKING ON IT SAYS THAT THE BATTERY CHARGING SYSTEM IS GOOD BUT THE BATTERY WAS DEFECTIVE INTERNALLY, ON A CAR THAT'S A LITTLE OVER A YEAR OLD. THERE WAS ABSOLUTELY NO WARNING, THE CAR WOULD NOT RECOGNIZE MY KEY, WOULD NOT TURN ON, AND ESSENTIALLY WAS USELESS IN TRAFFIC AND EXTREMELY UNSAFE. I AM THANKFUL MY CHILDREN WERE NOT IN THE CAR. VW CLAIMS THE PROBLEM IS FIXED BUT READING OTHERS COMPLAINTS I AM DOUBTFUL AND AFRAID THAT IT'S ONLY A MATTER OF TIME BEFORE THIS HAPPENS, WITHOUT WARNING, AGAIN. I CANNOT HAVE THIS HAPPEN DUE TO SAFETY REASONS, BEING A SINGLE PARENT OF TWO YOUNG KIDS, AND I HAD TO ALSO MISS A DAY OF WORK TO DEAL WITH A PROBLEM THAT SHOULD NEVER HAVE HAPPENED IN THE FIRST PLACE. I AM ALSO WONDERING IF THIS PROBLEM HAS ANYTHING TO DO WITH MY CAR HAVING AN OIL SPILL AFTER AN OIL CHANGE THAT THE DEALERSHIP DID INCORRECTLY IN AUGUST. THEY DID NOT TIGHTEN THE CAP TO THE EXTENT IT SHOULD HAVE BEEN TIGHTENED AND OIL SPILLED ALL OVER MY GARAGE, STAINE

AFTER MAKING A LEFT U TURN ON A LOCAL ROAD, I HEARD A LOUD "EEEK" SOUND AND THEN THE CAR BECAME DANGEROUSLY SHAKY. THE MECHANICS AT THE VW SERVICE CENTER TOLD US THAT THE PASSENGER SIDE AXLE WAS BROKEN. WE PURCHASED THIS CAR BRAND NEW AND HAD ONLY DRIVEN 2300 MILES WITH IT SO FAR. VW CUSTOMER CARE HAS NOT BEEN HELPFUL. THEY WERE NOT ABLE TO ASSURE US THAT THE VEHICLE WILL BE SAFE TO DRIVE, ONLY TOLD US THAT THE REPLACED AXLE WILL HAVE A 12 MONTH WARRANTY. WE HAVE LEFT MULTIPLE VM FOR THE CUSTOMER CARE PERSON WHO'S SUPPOSED TO HANDLE THIS CASE BUT HAVE NOT HEARD BACK. IT HAS BEEN 2 DAYS ALREADY. WE DO NOT FEEL SAFE IN A VW VEHICLE AND THE WAY THEY RESPONDED TO THIS ISSUE SHOWED TRULY HOW LITTLE THEY CARE ABOUT VEHICULAR SAFETY AND QUALITY

THE VEHICLE WAS PURCHASED 10/31/18 AND ON 11/4/18 WE ARRIVED AT A RELATIVE'S HOME IN WESTCHESTER. THIS AREA HAS NO SIDEWALKS OR PARKING LANE. WE PULLED ONTO THE SHOULDER OF THE STREET TO PARK. THE STREET IS A SLIGHT HILL AND THE SHOULDER WAS VERY UNEVEN. THE FRONT OF THE CAR WAS UPHILL. MY HUSBAND HAD CUT THE WHEELS TO TH E ROAD WHEN PULLING IN. ONCE IN PARK AND THE CAR OFF, HE EXITED AND WALKED BEHIND THE CAR TO COME ROUND AND HELP ME GET OUT ON THE ROUGH SHOULDER. BEFORE HE MADE IT TO THE FRONT PASSENGER DOOR, THE CAR STARTED ROLLING BACKWARDS DOWNHILL INTO THE STREET. I INSTICTIVELY WENT FOR THE SHIFT. THE SHIFT WAS ALREADY IN THE PARK POSITION BUT THE CAR WAS MOVING! BECAUSE IT WAS NOT A VERY STEEP HILL, THE ELEVATION CHANGE AT THE TRANSITION FROM THE DIRT SHOULDER TO THE ASPHALT ROAD STOPPED THE CAR WHEN THE REAR PASSENGER WHEEL MET THE ASPHALT EDGE. THIS ROAD IS NARROW AND WINDING. WE WERE FORTUNATE NOONE WAS COMING ROUND THE BEND. THE CAR CAME TO A STOP 30-40% INTO THE CAR LANE WITH NO DRIVER BEHIND THE WHEEL. IN ITS SIMPLEST STATE IT APPEARS THAT THE TRANSMISSION PARK GEAR DID NOT ENGAGE, YET IT WAS DEFINITELY IN THE PARK POSITION. THIS CAR DOES NOT HAVE A MANUEL PARKING BRAKE. TO BE HONEST, THE HILL WOULD NOT HAVE SEEMED TO WARRANT THE NEED FOR A PARKING BRAKE IF THE PARKING GEAR WERE ENGAGING PROPERLY. WE HAVE JUST CONTACTED THE DEALER WHO CLAIMED IGNORANCE OF ANY SUCH PROBLEMS EVER EXISTING. HE SUGGESTED WE MAKE A SERVICE APPOINTMENT & HAVE THE AUTO CHECKED OUT. I

AFTER OWNING AN ATLAS FOR ABOUT 2 WEEKS, I PICKED UP MY 2 YEAR OLD AND PUT HIM IN HIS FORWARD-FACING CAR SEAT IN THE 2ND ROW. AS I STARTED TO SLOW DOWN AS WE APPROACHED A RED LIGHT (NORMAL STOP - NOT A HARD BRAKE BY ANY MEANS), THE SEAT THAT MY 2 YEAR OLD WAS SITTING IN SLAMMED FORWARD INTO THE BACK OF THE FRONT PASSENGER SEAT. WITH MY CHILD SCREAMING AND CRYING, I QUICKLY PUT THE VEHICLE INTO PARK AND TURNED AROUND TO PUSH HIS SEAT BACK INTO THE NORMAL POSITION. MY CHILD HAD A MINOR ABRASION ON HIS FOREHEAD BUT FORTUNATELY, THE HEAD PROTECTION ON EITHER SIDE OF HIS HEAD TOOK THE BRUNT OF THE IMPACT. THE CAPTAINS CHAIR MUST HAVE NOT BEEN LOCKED INTO PLACE. AFTER INVESTIGATING FURTHER, I FOUND THAT I REALLY HAVE TO MAKE AN EFFORT TO GET THESE SEATS TO LOCK INTO PLACE. SIMPLY PUSHING THESE SEATS INTO PLACE WILL NOT LOCK THEM (I KIND OF HAVE TO SLAM THEM BACK TO GET THEM TO LOCK). IN MY OPINION, THESE SEATS SHOULD LOCK INTO PLACE MUCH EASIER. I COULD EASILY SEE MANY CHILDREN SUSTAINING INJURIES (OR WORSE) IN THIS VEHICLE DUE TO THIS FLAW.

WHEN VEHICLE TRAVEL DOWN AN INCLINE LIKE A DRIVEWAY, THE EMERGENCY BREAKING FEATURE WILL UNEXPECTEDLY ENGAGED, CAUSING THE VEHICLE TO COME TO A COMPLETE AND SUDDEN STOP. WHEN THIS OCCURS, I HAVE NO CONTROL OVER THE CONTINUED MOVEMENT OF THE VEHICLE. I AM REQUIRED TO CHANGE GEARS AND/OR RESTART THE VEHICLE IN ORDER TO MOVE THE VEHICLE AGAIN. THIS POSES A EXTREME SAFETY ISSUE AS THE VEHICLE WILL SHUT DOWN WHEN YOU ARE ATTEMPTING TO PULL OUT OF A PRIVATE DRIVE AND ON TO A ACTIVE ROADWAY, INCREASING THE RISK OF A SIDE ON VEHICLE COLLISION. ISSUE WAS REPORTED TO VW SERVICE DEPARTMENT. SERVICE MANAGER WAS ABLE TO DUPLICATE THE ISSUE. SERVICE MANAGER ALSO TESTED ANOTHER VW ATLAS ON THE SALE LOT WITH THE SAME FEATURE. SERVICE MANAGER REPORTED THAT THE SAME ISSUE OCCURRED WITH THE OTHER ATLAS AS WELL. SERVICE DEPARTMENT WAS UNABLE TO CORRECT THE ISSUE, REPORTING THE VEHICLE IS "OPERATING AS DESIGNED." THIS ISSUE POSES A MAJOR SAFETY ISSUE NO ONLY TO THE DRIVER AND OCCUPANTS OF THE VEHICLE, BUT TO OTHER MOTORISTS ON THE ROAD. VOLKSWAGEN HAS BEEN GIVEN NOTICE OF THE ISSUE AND REFUSES TO ACKNOWLEDGE OF TAKE ACTION.

WHILE MY FAMILY AND I WERE DRIVING IN OUR WEEK OLD 2018 ATLAS WE STOPPED AT A RED LIGHT AND MY WIFE WHO WAS SECURELY SEATED IN THE PASSENGER SEAT WITH THE SEATBELT ON ALL OF A SUDDEN HIT THE DASHBOARD. WE PULLED OVER AMEDIATELY AND UPON FURTHER INVESTIGATION WE FOUND OUT THAT THE SEAT BELT BECAME UNSTITCHED FROM ITSELF BY THE FLOOR ANCHOR.

BATTERY ISSUE- THE START/STOP FEATURE DRAINS THE BATTERY. A 2018 ATLAS BATTERY DIED WHILE THE CAR WAS ON AT AN INTERSECTION. WAS IN THE MIDDLE OF AN INTERSECTION WAITING TO TURN AND THE CAR SHUT DOWN. IT CAUSE EVERYTHING TO TRY OFF AND STEERING AND BRAKING WERE IMPOSSIBLE. IT IS A KNOWN ISSUE AT VW AND THERE IS NO RECALL.

WE HAVE A FRONT FACING CHILDSEAT INSTALLED IN THE 2ND ROW PASSENGER CAPTAIN SEAT AND A REAR FACING INFANT CHILD SEAT IN THE PASSENGER SIDE THIRD ROW. THIS CONFIGURATION IS NECESSARY BECAUSE THE INFANT SEAT HAS A BRACING BAR THAT IS DIFFICULT TO RAISE AND LOWER PROHIBITING THE CHAIR FROM ANGLING FORWARD FOR CLIMBING IN AND OUT OF THE THIRD ROW. HOWEVER, WE HAVE LEARNED ON 2 SEPARATE OCCASIONS, WITHIN THE FIRST MOMENTS OF DRIVING/ACCELERATING, THAT THE 2ND ROW CAR SEAT MAY SPRING FORWARD FORCEABLY, SMASHING THE FACE AND BODY OF OUR RESTRAINED 4 YR OLD CHILD INTO THE BACK OF THE FRONT PASSENGER SEAT. THE SEAT IS TOO HEAVY AND LOCKS IN THE FORWARD POSITION, MAKING IT IMPOSSIBLE TO PUSH BACK, TRAPPING THE CHILD UNTIL AN ADULT IS ABLE TO EXIT THE VEHICLE AND PULL THE SEAT BACK FROM THE OUTSIDE. THE SEAT INITIALLY APPEARS TO BE LOCKED IN THE CORRECT PLACE, OR IS AT LEAST STABLE ENOUGH FOR THE CHILD TO CLIMB INTO HER SEAT, BUCKLE IN, AND THE TRIP TO BEGIN. AT SOME POINT THEREAFTER THE SEAT PROPELS FORWARD. WE ARE UNCLEAR WHETHER THE LATCH FAILS OR IS NOT SUFFICIENTLY ENGAGED. THE INCIDENTS HAVE BEEN EXTREMELY SCARY, AND HAS RESULTED IN A BLOODY LIP, AND ABRASIONS AND CONTUSIONS TO OUR CHILD'S FACE. IN THESE SITUATIONS, UNTIL WE ARE ABLE TO SAFELY RESPOND, WE ARE ONLY ABLE TO SEE OUR CHILD'S TERRIFIED EYES AND HEAR HER CRYING. WE ARE EXTREMELY CONCERNED ABOUT THE POTENTIAL FOR OTHER HEAD AND NECK INJURIES AS THE SEAT ROCKETS FORWARD EXTREMELY FAST AND WITH SIGNIFICANT FORCE. WE ARE UN

NOISE COMING FROM TRANSMISSION AT TAKE OFF; PASSENGER DRIVER SIDE AND DRIVER SIDE DOOR WEATHERING SEAL COMING OFF; NOISE COMING FROM STEERING WHEN TURNING SOUNDS LIKE UPPER SUSPENSION MOUNT FAULTY.

WE PURCHASED OUR VW ATLAS ON AUGUST 24, 2018. SINCE THEN, WE HAVE EXPERIENCED TWO OCCASIONS WHERE THE SECOND ROW SEAT HAS HINGED FORWARD WHILE OCCUPIED BY OUR SEVEN YEAR OLD DAUGHTER IN HER CAR SEAT WITH THE CAR WAS IN MOTION. IN BOTH CASES IT HAS BEEN THE SECOND ROW SEAT ON THE RIGHT. IN BOTH INSTANCES, OUR DAUGHTER WAS THROWN FORWARD INTO THE BACK OF THE PASSENGER'S SEAT WITH SIGNIFICANT FORCE WHEN THE VEHICLE WAS MOVING DOWN HILL AT A SLOW SPEED TOWARD A STOP SIGN. HAD THE VEHICLE BEEN MOVING FASTER AND COME TO AN ABRUPT STOP IT SEEMS LIKELY THAT SEVERE INJURY AND POSSIBLE DEATH COULD HAVE OCCURRED INSTANTLY TO HER. WE FEEL THAT THE POP UP INDICATOR LOCATED ON THE TOP OF THE SEAT IS AN INADEQUATE MEANS TO INFORM THE DRIVER THAT THE SEAT IS NOT PROPERLY SECURED TO THE FLOOR. WE MISSED THIS VERY IMPORTANT INDICATOR ON TWO OCCASIONS NOW. WHEN WE PURCHASED THE CAR AND WENT THROUGH ALL NOTIFICATIONS ON THE CAR WITH THE SALESPERSON, THIS WAS NOT BROUGHT TO OUR ATTENTION. AT MINIMUM, THIS VERY TECHNICAL VEHICLE SHOULD ALERT THE DRIVER BEFORE DRIVING (SIMILAR TO THE SEATBELT NOTIFICATION) WITH BOTH AN ORAL AND VISUAL ALERT THAT THE SEAT IS NOT PROPERLY SECURED TO PREVENT THIS FROM HAPPENING TO OTHER OWNERS OR USERS OF THE VEHICLE. IT HAS BEEN A TERRIFYING EXPERIENCE FOR OUR DAUGHTER WHO IS TRAPPED AGAINST THE PASSENGER SEAT UNTIL THE DRIVER CAN STOP THE CAR AND MOVE THE SEAT BACK. SHE NO LONGER WANTS TO SIT IN THAT SEAT. THIS CERTAINLY SEEMS LIKE A POSSIBLY LIFE-THREATENING ISSUE

THE MOST CONCERNING SAFETY ISSUE IS THE MALFUNCTIONING AUTO START/STOP SYSTEM. ON FOUR OCCASIONS, IT HAS SHUT OFF THE VEHICLE WHILE IN MOTION, PULLING INTO A PARKING SPOT, RESULTING IN LOSS OF POWER STEERING. ON A SEPARATE OCCASION, IT SHUT-OFF THE VEHICLE WHILE STOPPING TO PAY THE PARKING ATTENDANT BUT FAILED TO RESTART THE VEHICLE WHEN I RELEASED THE BRAKE AND STEP ON THE ACCELERATOR. I HAD TO PUT THE VEHICLE IN PARK AND MANUALLY RESTART THE VEHICLE. I HAVE ALSO HAD MULTIPLE EXPERIENCES WHEN I HAVE TURNED OFF THE AUTO START/START WHEN I STARTED THE VEHICLE ONLY TO HAVE IT REACTIVATE ITSELF AND SHUT-OFF THE VEHICLE WHEN I STOPPED AT AN INTERSECTION. OTHER ISSUES INVOLVE THE "INFOTAINMENT" SYSTEM AND CLIMATE CONTROL ELECTRONICS. ON MULTIPLE OCCASIONS, THE RADIO HAS TURNED ITSELF ON AFTER I HAVE TURNED IT OFF. AS FOR THE CLIMATE CONTROL SYSTEM, IT PERIODICALLY DEACTIVATES THE REAR PASSENGER COMPARTMENT CLIMATE CONTROL AND SHUTS OFF AIRFLOW TO THE REAR PASSENGER COMPARTMENT AND I HAVE TO MANUALLY RESET THE SYSTEM THROUGH THE BUTTON ON THE DASHBOARD. THESE EXPERIENCES INDICATE THE VEHICLE ELECTRONIC AND SOFTWARE SYSTEMS ARE UNSTABLE AND THE VOLKSWAGEN DEALER HAS NOT BEEN ABLE TO FIX THE ISSUES, AS THEY HAVE RECURRED AFTER THE DEALER CLAIMED TO FIX THE ISSUES. I AM CONCERNED ABOUT MY FAMILY'S SAFETY IN THIS MALFUNCTIONING VEHICLE. THE DATE BELOW IS THE MOST RECENT EVENT INVOLVING THE AUTO START/STOP SYSTEM. THE FIRST OCCURRENCE WAS IN MID-FEBRUARY 2018, APPROXIMATELY TWO WEEKS AF

2ND ATTEMPT AT REPAIRING OIL LEAK OCCURRING FROM ENGINE BAY LOCATED AROUND OIL FILTER HOUSING ON LEFT SIDE OF ENGINE. WAS NOT PROPERLY TORQUED FROM FACTORY ON FIRST OCCURRENCE HOUSING COULD BE TURNED WITH A WRENCH. THE SECOND OCCURRENCE TOOK 2 MONTH AFTER OIL CHANGE TO SHOW SAME SYMPTOMS. THIS OCCURS UNDER ALL CONDITIONS AND VEHICLE RARELY SEES DIRT ROADS.

I HAVE HAD THIS CAR TWO MONTHS AND IT HAS NOW BEEN IN SERVICE TWICE. AS OF TODAY THEY HAVE HAD IT FOR TWO WEEKS. THE AUTONOMOUS BREAK SYSTEM IS WAY TOO SENSITIVE AND THE CAR STOPS GOING DOWN STEEP INCLINES OR GOING OVER POT HOLES WHILE IN MOTION. THE CAR HAS STOPPED IN THE MIDDLE OF DRIVING AT LEAST 7 TIMES. I TAKE IT TO SERVICE, THEY SAY THERE IS NO RECORD IN THE CARS COMPUTER OF THE INCIDENT. THE FRONT SENSORS ARE ALWAYS BEEPING. I PULL UP TO A STOP SIGN, THE SENSORS GO OFF. I DO A U-TURN AND THE SENSORS GO OFF. SOME DAYS WAY TOO EXCESSIVELY, SOME DAYS NOT AT ALL. IT SCARES ME TO DEATH AND I SLAM ON MY BRAKES BECAUSE I AM AFRAID I AM GOING TO HIT SOMETHING. I TAKE IT TO SERVICE, THEY SAY THERE IS NO RECORD OF IT IN THE CARS COMPUTER. FRONT END COLLISION ALERT, I WAS DRIVING DOWN THE ROAD AND WAS THE ONLY ONE ON THE ROAD AND THE FRONT END COLLISION ALERT WENT OFF. I OF COURSE SLAM ON THE BRAKES IN THE MIDDLE OF THE ROAD WITH NO TRAFFIC, THANK GOD NO ONE WAS BEHIND ME. I TAKE IT TO SERVICE, THEY SAY THERE IS NO RECORD IN THE CARS COMPUTER OF IT. SERVICE HAS BEEN ABLE TO RECREATE THE ISSUE WITH THE FRONT SENSORS, BUT SAYS THERE IS NO FIX. THE CUSTOMER CARE REP FOR VW STATED TODAY ON THE PHONE THAT THEY RECOGNIZE THERE IS AN ISSUE WITH THE SENSITIVITY OF THE AUTONOMOUS BREAKING BUT HAS NO FIX FOR IT SO I WILL HAVE TO DEAL WITH IT. I LIVE IN HOUSTON, I WILL DIE IF I HIT A POT HOLE AND STOP. IT'S UNACCEPTABLE AND A HUGE SAFETY HAZARD. I AM READING ALL OVER THE INTERNET ABOUT THIS

AUTO STOP SENSOR MY ATLAS JUST HAVE 1000 MILES AND IT HAS STARTED WITH PROBLEMS

WHEN DESCENDING AN INCLINE AT SLOW SPEED TO TURN ONTO A ROADWAY THE SENSOR PERCEIVES THE ROAD AS AN OBSTACLE WHICH CAUSES THE CAR TO AUTO-STOP PARTIALLY IN THE ROAD. I THEN HAVE TO DISENGAGE THE EMERGENCY BRAKE AND BEGIN AGAIN. THIS IS TOTALLY UNSAFE. IT HAS HAPPENED 10 TIMES WHEN LEAVING MY OWN DRIVEWAY.

FREQUENTLY WHILE DRIVING THE 'LANE ASSIST' FEATURE MISINTERPRETS FREEWAY ON RAMPS AND OLD TEMPORARY CONSTRUCTION LINES AND VEERS THA CAR AWAY. THIS DRAMATIC SUDDEN TURNING CAN SWERVE THE VEHICLE INTO ANOTHER LANE, OFF THE ROAD OR INTO ANOTHER VEHICLE. IT HAPPENS NEARLY EVERY DAY DURING NORMAL DRIVING.

THE AUTONOMOUS BREAKING SYSTEM AND PEDIATRIAN WARNING SENSORS ARE MALFUNCTIONING MAKING MY CAR UNSAFE TO DRIVE. SINCE IT'S PURCHASE IN JANUARY 2018, THE BRAKES HAVE LOCKED UP AT LEAST 10 TIMES UNDER NORMAL DRIVING CONDITIONS. I CAN RE-CREATE THE PROBLEM WHEN I AM MOVING SLOWLY ON AN UNEVEN ROAD SURFACE. IN ADDITION, AS I SLOW DOWN TO APPROACH A STOP SIGN OR A RED LIGHT, THE ALARMS GO OFF SUGGESTING THAT THERE IS SOMETHING IN THE ROADWAY AT LEAST HALF OF THE TIME. I HAVE BEEN TOLD BY MY LOCAL VW SERVICE STATION THAT THERE ARE NO ERRORS BEING RECORDED BY THE CAR'S SYSTEM THAT CAN BE CORRECTED AND AT THIS TIME ALL ATLAS CARS THAT THEY HAVE TESTED ON THE LOT ARE HAVING DOING THE SAME THING. THEY WERE ABLE TO RECREATE THE AUTO-BRAKING ON A HILL ON THEIR LOT, BUT HAVE NO WAY TO STOP IT FROM HAPPENING. ON SATURDAY, 8/18/2019 WHILE I WAS SLOWLY PULLING OUT OF A LOCAL SHOPPING CENTER, MAKING A LEFT HAND TURN DOWN AN INCLINE THE CAR BRAKES LOCKED UP AFTER I ENTERED THE ACTIVE ROADWAY- AS A RESULT I WAS NEARLY T-BONED BY A CAR THAT HAD JUST MAKE A RIGHT HAND TURN ONTO THE SAME ROADWAY. BY THE GRACE OF GOD, THAT DRIVER WAS MOVING SLOW ENOUGHT TO STOP. I IMMEDIATELY CALLED VW CAR NET, I WAS CONNECTED TO MY DEALER, AND THEY TOOK THE CAR IN FOR INSPECTION. AS I MENTIONED ABOVE, AFTER 5 DAYS THEY WERE NOT ABLE TO RESOLVE THE PROBLEM. I HAVE INITIATED A COMPLAINT WITH VW OF AMERICA AND AM WRITING TO TELL YOU THAT I DO NOT FEEL SAFE DRIVING A CAR THAT WILL STOP ME IN THE MIDDLE OF A ROAD WAY.

VEHICLE STOPS SUDDENLY AND SHUTS OFF. SLOPED DRIVEWAYS. VEHICLE IN MOTION APPROACHING END OF ANY DRIVEWAY WITH CERTAIN ANGLES WILL SUDDENLY SLAM ON THE BRAKES AND SHUT DOWN, LEAVING STRANDED UNTIL RESTART. POSSIBLE TO BE REAR ENDED OR HIT FROM ANY DIRECTION WHERE TRAFFIC MAY BE COMING FROM. SENSORS BEEP QUICKLY RIGHT BEFORE THIS HAPPENS. THE VEHICLE HAS PLENTY OF GROUND CLEARANCE.

AT AROUND 60 TO 70 MPH, THE VEHICLE HAS A SLIGHT VIBRATION WHICH SHAKES THE CAR AND THE STEERING WHEEL. ALONG WITH VIBRATION THERE IS A SLIGHT FLUTTERING NOISE AT THE SAME TIME. THE CAR HAS BEEN AT THE DEALERSHIP FOR REPAIRS THREE DIFFERENT TIMES BUT THE DEALERSHIP CLAIMS THIS IS JUST HIGHWAY NOISE. I TOLD THE DEALERSHIP THAT THIS VIBRATION AND NOISE IS ON DIFFERENT KINDS OF HIGHWAY SURFACE. I BROUGHT THE NEW ON NOVEMBER 27, 2017 AND DROVE IT HOME FROM CINCINNATI OH TO MY HOME IN NEWARK OH ABOUT 150 MILES. I NOTICED THE VIBRATION AND NOISE ON THE TRIP HOME FROM THE DEALERSHIP AND NOTIFIED THE DEALERSHIP THAT THERE WAS A PROBLEM WITH THIS NEW CAR. THIS CAR 18 MILES ON THE ODOMETER WHEN I TOOK DELIVERY ON NOVEMBER 27, 2017. I HAD MOVED TO MICHIGAN IN JUNE 2018 HAD TAKEN TO WILLIAMS VOLKSWAGEN TO REPAIR THIS PROBLEM. WILLIAMS VOLKSWAGEN HAD TWICE TRIED TO REPAIR THE VEHICLE AND EACH TIME CLAIMED IT WAS REPAIRED SATISFACTORY. THE FIRST TIJE I TOOK IT TO WILLIAMS VOLKSWAGEN SERVICE CLAIMED I HAD HIT A POT HOLE. I TOLD HIM IT WAS THAT WAY WHEN I PURCHASE THE CAR. THEY BALANCE ALL WHEELS AND CLAIMED IT WAS REPAIRED. I TOOK BACK AGAIN AND THEY DID A "FORCED" BALANCE AND REPLACE TWO FRONT TIRES AND SAID IT WAS REPAIRED. I CONTACTED WILLIAMS VOLKSWAGEN SERVICE MANAGER AND HE ADMITTED HE ALSO HEARD AND SEEN THE VIBRATION IN THE CAR BUT CLAIMED IT WAS DUE TO ROAD CONDITIONS, NOT THE CAR. I AM CONCERN THERE COULD BE A SAFETY PROBLEM WITH THIS CAR MAYBE WITH THE STEERING AND OR WHEELS.

MY SUV IS IN THE SHOP FOR STOPPING WHEN IT SHOULD NOT STOP. WHEN PULLING OUT OF DRIVEWAYS. THE VEHICLE WILL APPLY THE AUTOMATIC BRAKING SYSTEM LEAVING ME AND THE SUVOUT IN THE MIDDLE OF TRAFFIC.

I BOUGHT A VW ATLAS 2018 EXPECTING THE FRONT ASSIST FEATURE, WHEREBY IF THE SUV DETECTS AN OBSTACLE IN ITS PATH, IT WILL ENGAGE THE BRAKES TO STOP THE VEHICLE AND AVOID A COLLISION. UNFORTUNATELY I AM EXPERIENCING A SITUATION WHERE THE FEATURE COULD CAUSE A COLLISION. FROM CONVERSATIONS WITH VM SERVICE, THE SENSOR THAT DETECTS OBSTACLES POINTS FROM THE GRILL, DIRECTLY OUT, AND PARALLEL TO THE ROAD. WHEN DRIVING ON A DOWN SLOPE THAT LEVELS OUT, THE SENSOR WILL DETECT THE ROAD, AND, ASSUMING IT IS AN OBSTACLE, ENGAGE THE BRAKES TO STOP THE VEHICLE TO AVOID COLLISION. AT SPEEDS >10MPH, THERE IS NO DETECTION. BUT, I DISCOVERED (MULTIPLE TIMES) THAT ENTERING TRAFFIC FROM A CAR PARK CREATES THE DOWN ANGLE, AND (BECAUSE ITS IS ESSENTIAL TO DRIVE SLOWLY EXITING A CAR PARK TO FULLY OBSERVE THE ONCOMING TRAFFIC) THE SPEED WHEREBY THE FEATURE ENGAGES AND STOPS THE SUV. IN MULTIPLE OCCASIONS THIS HAS STOPS US IN INCOMING TRAFFIC, WITH THE REAL POSSIBILITY OF A DRIVERS SIDE COLLISION. I HAD STARTED TO DISABLE THE FRONT ASSIST FEATURE BUT DISCOVERED THIS MUST BE DONE ON EVERY TRIP, AND OF COURSE (A) SOMETIMES THIS IS FORGOTTEN AND (B) OTHERS DRIVING THE SUV MAY NOT REMEMBER OR EVEN KNOW. I FEEL THAT THIS FEATURE (ACKNOWLEDGEDLY A GREAT SAFETY FEATURE WHEN DRIVING ON A LEVEL ROAD), IS ACTUALLY A POTENTIAL COLLISION HAZARD WHEN DRIVING IN THE CONDITIONS DESCRIBED ABOVE.

THE VEHICLE FAILED TO STOP ON A CITY STREET AFTER FULL APPLICATION OF BRAKES CAUSING COLLISION AND DAMAGE TO FRONT BUMPER . I HAVE NOT RECEIVED ANY NOTIFICATION FROM WALKS WAGON THAT CERAMIC COATING ON THE BRAKES NEEDS TO BE FIXED AND WAS NOT AWARE OF ANY BRAKE ISSUES PRIOR TO THE COLLISION .THE VEHICLE HAS APPROXIMATELY 4100 MILES AND CURRENTLY AT THE COLLISION CENTRE .

I?M CONTACTING YOU WITH AN ISSUE THAT NEEDS IMMEDIATE ATTENTION. THERE IS A SERIOUS DEFECT WITH THE VW ATLAS WE LEASED 2 MONTHS AGO. THE AUTOMATIC BRAKING SYSTEM DEPLOYS AT UNEXPECTED AND INAPPROPRIATE TIMES PRODUCING A LIFE THREATENING SITUATION. THE AUTOMATIC BRAKING SYSTEM HAS ACTIVATED, DANGEROUSLY AND INAPPROPRIATELY, SEVERAL TIMES, USUALLY WHEN PULLING OUT OF A DRIVEWAY AND ATTEMPTING TO ENTER A LANE. ALTHOUGH THERE IS NO OBSTRUCTION OR RISK OF COLLISION, THE CAR SENSES THE INSIGNIFICANT CHANGE IN SLOPE FROM DRIVEWAY TO ROAD AND SLAMS ON THE BRAKES CAUSING THE DRIVER TO LOSE ALL CONTROL. THE CAR IS THEN STALLED IN THE MIDDLE OF ONCOMING TRAFFIC. RECENTLY, MY WIFE AND TWO CHILDREN PULLED OUT OF THE DRIVEWAY OF OUR LOCAL SUPERMARKET AND MADE A LEFT TURN. THE AUTOMATIC BREAKING SYSTEM WAS ACTIVATED AND SHE WAS LEFT STALLED IN THE MIDDLE OF ONCOMING TRAFFIC. ANOTHER DRIVER BARELY AVOIDED COLLIDING INTO OUR REAR SIDE DOOR WHERE OUR 3 YEAR OLD SON?S CAR SEAT IS LOCATED. WE HAVE TAKEN THIS ISSUE TO OUR LOCAL DEALERSHIP, AND THEY CHECKED THE SYSTEM, AND TOLD US ?IT IS PERFORMING AS THE MANUFACTURE INTENDED IT TO?. THIS IS A SERIOUS DESIGN ISSUE AND ITS ONLY A MATTER OF TIME BEFORE IT RESULTS IN A MAJOR ACCIDENT AND I CAN ONLY PRAY THAT MY YOUNG CHILDREN ARENA?T MAIMED OR KILLED. THE VW SERVICE PEOPLE HAVE SHOWN US A COMPLICATED WAY TO TURN OFF THE AUTOMATIC BRAKING SYSTEM IN THE CAR, HOWEVER THIS NEEDS TO BE DONE EVERY TIME YOU START THE CAR. I FEEL ITS INEVITABLE THAT A BUSY M

ONE OF THE SAFETY FEATURES OF THE 2018 VW ATLAS IS THE AUTOMATIC BREAKING SYSTEM IN THE INSTANCE THAT A CRASH MAY OCCUR. WITH THIS THE FRONT SENSORS OF THE VEHICLE WARN PRIOR TO BY EITHER BEEPING OR IN SOME CASES SLAMMING ON THE AUTOMATIC BREAKS. I HAVE FOUND THAT WHEN I AM ON A HILL OF A CERTAIN GRADE, THAT THE SENSOR SYSTEM RECOGNIZES THE BOTTOM OF THE HILL AS AN OBSTACLE AND MANY TIMES WHEN TRYING TO ACCELERATE OFF THE HILL TURNING ONTO THE NEXT ROAD THE AUTOMATIC BREAKING SYSTEM GOES INTO EFFECT STOPPING ME DEAD INTO CROSS TRAFFIC AND IN SOME INSTANCES GIVING NO WARNING TO SOMEONE BEHIND ME THAT I MAY BREAK URGENTLY WHEN I SHOULD BE ACCELERATING THROUGH AN INTERSECTION/FROM A HILL. I HAVE ALMOST BEEN HIT 3X WITH THESE ISSUES AND NOW FIND THAT I HAVE A LOT OF STRESS WHEN TRYING TO DRIVE OFF HILLS THAT THIS WILL CONTINUE TO HAPPEN. I HAVE TRIED TURNING OFF THE FRONT VEHICLE WARNING (WHICH NEEDS TO BE DONE EVERY SINGLE TIME YOU RESTART THE CAR) AND THIS DOESN'T MAKE ANY DIFFERENCE. TO THIS SAME NOTE, WHEN I AM IN STOP AND GO TRAFFIC, MY FRONT SENSORS CONTINUALLY GO OFF WHICH IS A COMPLETE DISTRACTION WHEN DRIVING.

VOLKSWAGEN DEALER SERVICE DEPARTMENT HAS INFORMED ME THAT THEY CANNOT RELEASE MY VEHICLE WITHOUT FIXING THE 69X1 SEAT-BELT RECALL ISSUE. THEY STATE THAT VOLKSWAGEN HAS NO ETA ON THE FIX, EFFECTIVELY LEAVING ME WITHOUT MY VEHICLE FOR SOME UNKNOWN AMOUNT OF TIME.

RECALL 20AH IS COMPLETELY UNNACEPTABLE. THERE ARE 8 DIFFERENT POSSIBLE REPAIRS THAT FALL UNDER THIS RECALL. THESE REPAIRS RANGE FROM AIRBAG SOFTWARE UPDATES TO SUNROOF REPAIRS. HOW IS IT LEGAL FOR THEM TO COMBINE THESE REPAIRS? AS A MECHANIC AND A CONSUMER IT IS BAD FOR BUSINESS AS THE VARIOUS PARTS/ INSPECTIONS NECCESSARY MAKE IT NEARLY IMPOSSIBLE TO ACCOMODATE THE REPAIRS.

ON FOUR SEPARATE OCCASIONS, MY 2018 VW ATLAS SEL PREMIUM HAS ACTIVATED THE BRAKE MANEUVERING SYSTEM WITHOUT WARNING. THERE IS AN AGGRESSIVE BRAKING COMBINED WITH A LOSS OF CONTROL OF ACCELERATION. TYPICALLY, THIS OCCURS WHEN EXITING A DRIVEWAY OR PARKING LOT. ON TWO OF THE OCCASIONS, I WAS MERGING INTO HEAVY ONCOMING TRAFFIC AND THE SYSTEM LEFT ME STRANDED IN A DANGEROUS LOCATION PERPENDICULAR TO ONCOMING TRAFFIC. THIS IS A HUGE SAFETY CONCERN FOR ME AND ESPECIALLY IF MY WIFE AND CHILDREN ARE IN THE CAR. THE CAR IS CURRENTLY AT THE DEALER SERVICE CENTER AND THERE IS CURRENTLY ONE OTHER ATLAS IN THE SHOP FOR THE SAME COMPLAINT. MULTIPLE SOURCES ON THE INTERNET FROM OTHER OWNERS HAVE ANNOUNCED SIMILAR OCCURRENCES. MANY HAVE REPORTED THAT THE SERVICE CENTER SIMPLY TELLS THEM TO DEACTIVATE THE SYSTEM. WELL, THAT IS NOT A FIX... IT IS A TEMPORARY WORK AROUND. MANY HAVE STATED THAT VW ENGINEERS HAVE REPORTED BACK THAT THE SYSTEM WORKS AS INTENDED AND NO FIX IS REQUIRED. THIS IS UNACCEPTABLE. IF THE SYSTEM IS WORKING AS INTENDED AND IS ACTIVATING DURING POTENTIALLY DANGEROUS SITUATIONS WHEN THERE IS NO ACTUAL NEED FOR COLLISION AVOIDANCE BRAKING MANEUVERS, THE SYSTEM MAY NEED TO BE REDESIGNED. I HAVE NOT VERIFIED PERSONALLY AS TO IF VW DENIES ANY FAULT BUT I WILL CERTAINLY DO SO IF THE SERVICE DEPARTMENT TELLS ME THAT IT IS OPERATING NORMALLY AND I SHOULD JUST DISABLE THE FEATURE. I PAID EXTRA FOR THAT FEATURE, ALONG WITH OTHER SAFETY FEATURES AVAILABLE BECAUSE I WANT THEM FOR ADDED

THE STEERING WHEEL OF MY 2018 ATLAS FRONT WHEEL DRIVE SHAKES WHEN STEPPING ON THE GAS FROM STOP WHEN THE ROAD IS WET. I TOOK IT TO THE DEALER 3 TIMES AND I WAS TOLD THAT THIS IS HOW THE ESP WORKS. I EVEN TALKED TO VW CUSTOMER SERVICE AND I RECEIVED A LETTER THAT MY VEHICLE IS PERFORMING AS DESIGNED. I'VE DRIVEN FRONT WHEEL DRIVES BEFORE AND NEVER EXPERIENCED THIS TYPE OF ISSUE. I AM CONCERNED THAT THERE MIGHT BE A HIDDEN ISSUE THAT IS HIDING RIGHT NOW AND MAY CAUSE AN ACCIDENT IN THE FUTURE. I'VE SEARCHED THE ATLAS FORUMS AND NO ONE IS EXPERIENCING THIS ISSUE.

THE AUTO BRAKING AND WARNING SENSORS GO OFF WHEN YOU ARE DRIVING FROM AN INCLINED DRIVEWAY TO A ROADWAY. THIS HAS HAPPENED TO US MULTIPLE TIMES, THE MOST RECENT WAS ON 7-2-2018, AND IT BRINGS THE VEHICLE TO A COMPLETE STOP. THIS IS SUPPOSED TO BE A SAFETY FEATURE THAT WAS AN EXTRA COST, BUT THIS IS GOING TO CAUSE A CRASH IF NOT RECTIFIED. I HAVE TAKEN THE VEHICLE IN FOR THIS ISSUE, AND MULTIPLE OTHER ISSUES AND ALL I GET BACK IS ' SYSTEM IS PERFORMING AS DESIGNED.' IF THE SYSTEM IS PERFORMING AS DESIGNED, THE SYSTEM NEEDS TO BE CHANGED. THIS IS WITHOUT A DOUBT A SAFETY ISSUE IN ITSELF. THERE ARE MULTIPLE OTHER OWNERS ON MESSAGE BOARDS THAT ARE HAVING THE SAME ISSUES AND HAVING THE SAME ANSWERS FROM THE DEALERSHIPS. ON ONE OF THE MESSAGE BOARDS, THERE IS ACTUALLY A VIDEO OF THE VEHICLE COMING TO A COMPLETE STOP DRIVING FROM A BANK PARKING LOT TO A MAIN ROAD.

2018 VW ATLAS MANUAL, REAR TEMPERATURE CONTROL PANEL HAS A DESIGN OVERSIGHT WHICH SHOULD BE CONSIDERED A SAFETY CONCERN. THE VEHICLE TARGETED THE AMERICAN FAMILY CAR MARKET WHICH SHOULD HAVE ASSUMED REAR PASSENGERS WERE TOO YOUNG TO REACH THE MANUAL REAR TEMPERATURE CONTROLS FROM THE 2ND ROW SEATING AND PROVIDED A MEANS FOR THE 1ST ROW PASSENGERS TO CONTROL WHETHER THE REAR VENTS BLOW HOT OR COLD. THIS FUNCTION WAS INTENTIONALLY REMOVED FROM THE FRONT PANEL MANUAL CONTROLS. THE UPGRADED TECH PACKAGE FOR THE ATLAS PROVIDES FRONT AND REAR ZONE AUTOMATIC TEMPERATURE CONTROLS AS WELL AS THE ABILITY OF 1ST ROW OCCUPANTS TO OVERRIDE THE REAR SETTINGS. THE MANUAL CONTROLS ONLY ALLOW 1ST ROW OCCUPANTS TO ENABLE OR DISABLE THE REAR CONTROLS WHEREAS MINIVANS / FAMILY SUVS EXPERIENCED INCLUDE REAR OFF, REAR CONTROL, AND REAR SYNC TO FRONT. THE ISSUE HERE IS THAT IF A CHILD STRAPPED IN A CAR SEAT IN THE REAR SAYS THEY ARE COLD, THE 1ST ROW PASSENGERS ARE GOING TO DO SOMETHING ABOUT IT. THIS INVOLVES REACHING BLINDLY BEHIND THE CENTER CONSOLE TO FEEL AROUND FOR THE APPROPRIATE BUTTONS AND MAY EVEN RESULT IN THE DRIVER HAVING TO REMOVE THEIR EYES FROM THE ROAD TO PEER OVER THE CONSOLE TO SEE WHAT THE SETTINGS ARE. THE ONLY CHANGE A FRONT ROW OCCUPANT CAN MAKE TO THE REAR TEMPERATURE SETTING FROM THE FRONT PANEL IS TO DISABLE IT WHICH IS AN UNACCEPTABLE SOLUTION IN MOST CASES. IN OTHER WORDS THIS DESIGN FLAW ENCOURAGES A DRIVER TO TAKE THEIR EYES OFF THE ROAD OR BE DISTRACTED BEYOND WHAT HO

VEHICLE HAS A MANEUVER BRAKING SYSTEM THAT IS FAULTY. THE SYSTEM IS SUPPOSED TO DETECT IF THERE IS A VEHICLE OR OBJECT THAT YOU ARE ABOUT TO HIT AND AUTO BRAKE. WHEN I PULL OUT OF MY DRIVEWAY AT HOME OR WORK THE SYSTEM AUTO BRAKES AND ACTIVATES THE MANEUVER BRAKING WHEN THERE IS NO VEHICLE OR OBJECT PRESENT. THIS SEEMS TO OCCUR ON DRIVEWAYS THAT HAVE A SLIGHT DECLINE. THIS IS A SAFETY ISSUE BECAUSE WHEN THE MANEUVER BRAKING IS ACTIVATED THE CAR STALLS IN THE MIDDLE OF THE ROAD FOR NO REASON.

AUTOMATIC BRAKING SYSTEM IS FAULTY. WHEN I PULL OUT OF DRIVEWAYS OR PARKING LOTS THE SENSORS ARE ACTIVATING AND THE MANEUVER BRAKING IS APPLIED AND THE CAR COMES TO AN ABRUBT STOP IN THE MIDDLE OF THE ROAD. EVERYTIME THIS HAS OCCURED THERE HAS NOT BEEN AN OBJECT OR CAR PRESENT. THIS SYSTEM IS FAULTY AND DANGEROUS. I HAVE 3 CHILDREN IN THE BACK SEAT AND THIS MAKES ME VERY CONCERNED FOR THEIR SAFETY WHEN I DRIVE THIS VEHICLE. VW SERVICE IS LOOKING INTO THE ISSUE AND HAS GIVEN ME A LOANER ATLAS THAT IS DOING THE EXACT SAME THING. I HAVE A VIDEO OF THE ISSUE OCCURING.

TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WHILE DRIVING VARIOUS SPEEDS AND APPROACHING A MINOR INCLINE, THE BRAKE SENSOR BEEPED AND THE AUTOMATIC BRAKE LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO MCKENNA VOLKSWAGEN CERRITOS (18303 STUDEBAKER RD, CERRITOS, CA 90703, 855-995-7761) WHERE THE TECHNICIAN, AFTER CONSULTING WITH THE MANUFACTURER IN GERMANY, ADVISED THE CONTACT TO FEEL FREE TO TURN OFF THE FEATURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100. *TT

ENGINE TURNS OFF WHILE RUNNING. DISPLAY SAYS TO TURN ON ENGINE MANUALLY. THE PROBLEM IS THAT IF YOU ARE IN A HIGHWAY YOU HAVE TO STOP AN PUSH THE BRAKE AND THEN THE START BUTTON. IT HAPPENED IN ACITY STREET. THIS IS THE FIFTH TIME IT GOES TO THE DEALER TO SOLVE THIS PROBLEM.

NOTIFIED ON 06/15/18 THAT MY VEHICLES BRAKE CALIPERS WERE MANUFACTURED WITH INSUFFICIENT CHROME COATING WHICH COULD LEAD TO THE FORMATION OF GAS BUBBLES AND CREATE A SOFT BRAKE POSSIBLY RESULTING IN A CRASH. THERE WAS A STOP SALE ASSOCIATED WITH MY VIN ON 05/25/18 BUT I WAS NOT INFORMED UNTIL 06/15/18. ON 06/15/18 I WAS TOLD TO STOP DRIVING THE VEHICLE AND HAVE IT TOWED TO THE DEALERSHIP IMMEDIATELY. THERE IS STILL NO ETA ON WHEN PARTS WILL BE AVAILABLE OR WHEN MY VEHICLE WILL BE RETURNED TO ME.

2018 ATLAS SEL, EQUIPPED WITH AUTONOMOUS BREAKING TO "PREVENT" COLLISIONS. WHEN VEHICLES TRAVEL DOWN AN INCLINE LIKE A DRIVEWAY, THE EMERGENCY BREAKING FEATURE WILL UNEXPECTEDLY ENGAGED, CAUSING THE VEHICLE TO COME TO A COMPLETE AND SUDDEN STOP. WHEN THIS OCCURS, I HAVE NO CONTROL OVER THE CONTINUED MOVEMENT OF THE VEHICLE. I AM REQUIRED TO CHANGE GEARS AND/OR RESTART THE VEHICLE IN ORDER TO MOVE THE VEHICLE AGAIN. THIS POSES A EXTREME SAFETY ISSUE AS THE VEHICLE WILL SHUT DOWN WHEN YOU ARE ATTEMPTING TO PULL OUT OF A PRIVATE DRIVE AND ON TO A ACTIVE ROADWAY, INCREASING THE RISK OF A SIDE ON VEHICLE COLLISION. ISSUE WAS REPORTED TO VW SERVICE DEPARTMENT. SERVICE MANAGER WAS ABLE TO DUPLICATE THE ISSUE. SERVICE MANAGER ALSO TESTED ANOTHER VW ATLAS ON THE SALE LOT WITH THE SAME FEATURE. STRIVE MANAGER REPORTED THAT THE SAME ISSUE OCCURRED WITH THE OTHER ATLAS AS WELL. SERVICE DEPARTMENT WAS UNABLE TO CORRECT THE ISSUE, REPORTING THE VEHICLE IS "OPERATING AS DESIGNED." ISSUE WAS REPORTED TO VOLKSWAGEN. AFTER A THREE WEEK PERIOD, VOLKSWAGEN REPORTED THAT THEY WERE DECLINING TO TAKE FURTHER ACTION ON THE ISSUE, STATING THE VEHICLE WAS 'OPERATING AS DESIGNED." THIS ISSUE POSES A MAJOR SAFETY ISSUE NO ONLY TO THE DRIVER AND OCCUPANTS OF THE VEHICLE, BUT TO OTHER MOTORISTS ON THE ROAD. VOLKSWAGEN HAS BEEN GIVEN NOTICE OF THE ISSUE AND REFUSES TO ACKNOWLEDGE OF TAKE ACTION.

ON MULTIPLE OCCASIONS OUR 2018 VW ATLAS HAS HAD ITS EMERGENCY BRAKING FEATURE ENGAGE IN AN UNEXPECTED AND DANGEROUS WAY. SPECIFICALLY, DURING URBAN DRIVING WHEN HAVING TO TRAVERSE THE NORMAL DIP FROM DRIVEWAY TO STREET, ACROSS A GUTTER OR OTHER LOW POINT, THE EMERGENCY BRAKING SYSTEM ABRUPTLY HALTS THE VEHICLE AND DISABLES MOVEMENT. WHEN THIS OCCURS IT IS EXTREMELY JARRING AND SHUTS DOWN NORMAL OPERATION, REQUIRING SOME SORT OF GEAR CHANGE OR RESTART. IT OCCURS MORE FREQUENTLY WHEN ACCELERATING FASTER OVER THE DIP RESULTING IN A MORE BUMPY MOVEMENT. IT IS A MAJOR PROBLEM WHEN YOU'RE ATTEMPTING TO TURN INTO MOVING TRAFFIC QUICKLY. IT LEAVES THE VEHICLE AND PASSENGERS ESPECIALLY VULNERABLE AS WE'RE PERPENDICULAR TO ONCOMING TRAFFIC. AS A MOTHER OF 3 SMALL CHILDREN IN CAR SEATS, I AM EXTREMELY CONCERNED.

VW CALLED TO INFORM ME A THE SAFETY RECALL. THE FIRST PERSON I SPOKE WITH AT THE DEALERSHIP SAID MY CAR WAS NOT AFFECTED. THE SECOND PERSON AT THE DEALERSHIP STATED MY CAR WAS AFFECTED. WHEN I RUN MY NUMBER IN THE WEBSITE SEARCH IT DOES NOT SHOW A RECALL. THIS IS DANGEROUS. IF I WAS NOT SUPPOSE TO DRIVE MY CAR DUE TO THIS RECALL FIX YOUR SEARCH SITE. IT IS MISLEADING.

TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WITHIN WEEKS OF OWNING THE VEHICLE, THERE WAS A FAILURE WITH THE STRUT MOUNTED SYSTEM. FURTHERMORE, AN ABNORMAL RATTLING NOISE WAS HEARD ON BOTH SIDES OF THE FRONT END OF THE VEHICLE. IN ADDITION, THE FRONT ASSIST WITH AUTONOMOUS EMERGENCY BRAKING SYSTEM ENGAGED SEVERAL TIMES WITHOUT WARNING. THE FAILURE CAUSED THE VEHICLE TO SEIZE WHILE IN MOTION WITH NO OTHER VEHICLE NEARBY. THE DEALER (DANBURY VOLKSWAGEN, 29 SUGAR HOLLOW RD, DANBURY, CT 06810, (203) 744-5201) HAD THE VEHICLE FOR OVER TWO MONTHS FOR SERVICING. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

FORWARD COLLISION SYSTEM FAULT RANDOM FORWARD COLLISION SYSTEM STOPPED WORKING FOR APPROX. 45 DAYS, FAULT ERROR ON DISPLAY BUT DID NOT SHOW UP VW VEHICLE STATUS REPORT "VOLKSWAGEN CAR NET SECURITY & SERVICE (VEHICLE DIAGNOSTIC AND MAINTENANCE) HAPPENED IN BAJA SUR MEXICO AND VW USA WOULD NOT COVER UNDER WARRANTY SERVICE IN MEXICO. STARTED WORKING AGAIN UNEXPECTEDLY WITHOUT BEING REPAIRED.

DRIVING STRAIGHT ON A 2 LANE HIGHWAY WITH LANE ASSIST ON, THE WHEEL BEGAN TO PULL TOWARDS THE CENTER LINE AS ANOTHER VEHICLE WAS APPROACHING FROM THE OPPOSITE LANE. THIS HAPPENED 2 DIFFERENT TIMES DURING THIS PARTICULAR DRIVE.

CONNECTING ROD BEARING FAILURE. NEW VEHICLE, 17 DAYS SINCE DELIVERY, 704 MILES AT TIME OF INCIDENT DRIVING VEHICLE AT 30MPH ON SURFACE STREET EPC LIGHT ILLUMINATED ON DASH. THIS WAS ACCOMPANIED BY A METAL KNOCKING SOUND THAT WAS IN TIME WITH ENGINE SPEED. TOWED TO DEALER. SOUND WAS CONFIRMED TO BE ROD KNOCK. OIL PAN WAS REMOVED FOR INSPECTION. METAL FOUND THROUGHOUT THE PAN. NEW LONG BLOCK ORDERED. BLOCK REPLACED AND DURING TESTING VACUUM PUMP FAILED DUE TO CONTAMINATION. REMOVED AND REPLACED PUMP.