2018 VOLKSWAGEN ATLAS. CONSUMER WRITES IN REGARDS TO FUEL TANK ISSUES. *LD *TR
2018 Volkswagen Atlas complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2018 record →
TWICE THE ENGINE SHUT OFF WHILE WAITING AT A RED LIGHT. HAD TO PUT CAR IN PARK AND RESTART. BOTH TIMES IT WAS IN THE MORNING DURING RUSH HOUR ON A CITY STREET WITH INFANT IN THE CAR, VERY SCARY AND STRESSFUL! THE CAR USUALLY START/STOPS TO SAVE ENERGY BUT I DIDN'T REALIZE IT TURNS COMPLETELY OFF IF YOU'RE STOPPED AT A LIGHT!
2/20/2019 AT 16:19 PST - I WAS DRIVING ON A CLOUDY AFTERNOON, APPROACHING A RAILROAD CROSSING, ABOUT 100 FT AWAY. MY ATLAS' RADAR WAS TRIPPED BY SOMETHING AND THE CAR SLAMMED THE BRAKES TO AVOID A CRASH. EXCEPT THERE WAS NOTHING ON THE ROAD. I AM GLAD THERE WERE NO CARS AROUND ME OTHERWISE I WOULD HAVE BEEN INVOLVED IN A CRASH.
I WAS DRIVING ON THE HIGHWAY AT ABOUT 70MPH WITH NO OTHER CARS NEARBY WHEN I HEARD A LOUD EXPLOSION/GUNSHOT SOUND AND THEN THE GLASS FROM SUNROOF RAINED DOWN ALL OVER ME. LUCKILY, I ONLY SUSTAINED MINOR ABRASIONS TO MY NECK/BACK FROM THE GLASS. WHEN I LOOKED UP, MOST OF THE GLASS FROM THE FRONT PART OF MY PANORAMIC SUNROOF WAS GONE. WE TOOK IT TO THE DEALERSHIP, WHO CLAIMED THAT IT MUST HAVE BEEN A ROCK, HOWEVER, NO OTHER VEHICLES WERE NEARBY AND I WAS NOWHERE NEAR AN OVERPASS. THEY RECOMMEND FILING AN INSURANCE CLAIM, WHICH I DID, AND USAA COVERED IT.
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WHILE DRIVING LESS THAN 5 MPH, THE VEHICLE SLID ONTO A CURB, CAUSING DAMAGE TO THE REAR PASSENGER SIDE WHEEL. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS AND THE FRONT PASSENGER SIDE AIR BAG ERRONEOUSLY DEPLOYED. ALSO, THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS WERE DAMAGED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS TOWED TO A BODY SHOP. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. HAWK VOLKSWAGEN (2861 WEST JEFFERSON ST, JOLIET, IL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,000. *TT *TR
AT AROUND 40-50 MILES AN HOUR THE LANE ASSIST WILL PERIODICALLY JERK THE STEERING WHEEL TO ONE SIDE WHEN THERE IS A BREAK IN THE LINES PAINTED ON THE ROAD. I HAVE HAD THE CAR TO THE DEALERSHIP OVER 8 TIMES FOR THIS ISSUE AND THEY ARE UNABLE TO DU[PLICATE THE PROBLEM AND THEREFORE UNABLE TO DO ANYTHING ABOUT IT. THEY TELL ME TO EITHER TURN THE LANE ASSIST OFF (BUT I PAID EXTRA FOR THE CAPABILITY) OR GET USED TO IT BECAUSE THAT CAR IS WORKING WITHIN THE MANUFACTURERS SPECIFICATIONS.
VEHICLE BATTERY STOPPED WORKING WITHIN LESS THAN AN YEAR, DEALERSHIP SERVICE IS HARD TO WORK UNLESS THE CAR IS COMPLETELY DEAD AND WILL INFORM CUSTOMERS THAT THE BATTERY WAS UNDERSIZED ON THE VEHICLE. IT WILL SUDDENLY DIE WHEN AUTO START/STOP FUNCTION IS ENGAGED, IT CAN HAPPEN WHILE STOPPED AT A RED LIGHT.
PURCHASED NEW 2018 VW ATLAS WITH NOW, 10K MILES. THE LAST 2 WEEKS THE DASH SENSORS HAVE BEEN RANDOMLY GOING OFF & ON. SUNDAY 02/10 I WAS DRIVING, THE VEHICLE SHUT OFF WHILE IN MOTION. BRAKES LOCKED, NO STEERING CONTROL, NO ELECTRICAL. WHEN TRIED TO RESTART THE FIRST TIME -T HE SENSOR SAID TO 'DRIVE TO CHARGE 12V BATTERY' BUT THE CAR WOULD NOT TURN BACK OVER TO DO SO. TOWING COMPANY WAS ABLE TO JUMP IT, THE BATTERY WAS RUNNING @ 15V WHICH IS TOO HIGH FOR VW (CONFIRMED WITH SERVICE TECH THIS IS ABNORMAL). WAS NOT ABLE TO KEEP IT RUNNING, SO WE HAD IT TOWED TO THE DEALERSHIP. DEALERSHIP CALLED & SAID "BAD BATTERY VW ATLAS IS KNOWN FOR CHRONIC BATTERY FAILURE". I WAS TOLD A NEW ONE IS ON BACKORDER WITH NO ETA - BUT THAT MY ATLAS IS SITTING IN THE LOT NEXT TO ANOTHER ATLAS WITH THE SAME PROBLEM, THAT HAS BEEN WAITING ON A REPLACEMENT FOR 3 WEEKS. WILL USE A LOANER CAR FOR A MONTH UNTIL MINE IS FUNCTIONING. I WAS ALSO TOLD THE REPLACEMENT BATTERY MAY OR NOT BE A FIX/SOLUTION BUT IT'S ALL THEY CAN DO FOR NOW TO GET THE CAR RUNNING. BESIDE MYSELF THERE HAS BEEN NO FORMAL RECALL TO THIS TO PREVENT CATASTROPHIC INJURY TO VW ATLAS OWNERS WHO OWN A VEHICLE THAT FAILS WHILE IN MOTION. LOCATED ON A CITY STREET - DID INVOLVE LOCAL LAW ENFORCEMENT TO PREVENT ADDITIONAL THREATS TO DANGER IN THE ROADWAYS.
TAKATA, OIL WAS LOW UPON PURCHASE, HAD TO REPLACE OIL WITHIN THE FIRST 100 MILES AND SECOND TIME AT 5,000 MILES ALONG WITH THE COOLANT! COOLANT WAS COMPLETELY GONE AT 5000 MILES. AIR VENTS ARE HORRIBLE- SMELL OF OIL/COOLANT SEEPING INTO THE VENTS WHEN THE VEHICLE IS ON. OUTDOOR SMELLS COME INTO THE CAR ALONG WITH EXHAUST FROM OTHER CARS. SHIFTER JUMPS AND IS STIFF WHILE GOING OUT OF PARK TO NEUTRAL, FROM PARK TO DRIVE ETC. VERY TOXIC THIS VEHICLE IS, NOT SAFE WHEN IDLING...WHEN IN NEUTRAL THE VEHICLE AS I WOULD BE IN A DRIVE THRU PERSE AND THEN BRAKE TO GO FROM NEUTRAL TO DRIVE, THE TRANS WILL "JUMP" GRIND INTO GEAR!
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SEVERAL FAILURES EVER SINCE IT WAS PURCHASED BRAND NEW. THE CONTACT STATED THAT THE AUTOMATIC CRUISE CONTROL MALFUNCTIONED AND CAUSED THE DRIVER TO SLAM ON THE BRAKE PEDAL TO AVOID A REAR COLLISION. THE VEHICLE WAS TAKEN TO GUNTHER VOLKSWAGEN OF COCONUT CREEK (4300 FL-7, COCONUT CREEK, FL 33073, (954) 590-3750), BUT THEY REFUSED TO DIAGNOSE THE VEHICLE EVEN THOUGH THE CONTACT HAD AN APPOINTMENT. SEVERAL DAYS LATER, WHILE DRIVING 35 MPH, THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT IT SHUT OFF AGAIN. AFTER A FEW HOURS OF WAITING, THE VEHICLE WAS ABLE TO FULLY RESTART AND WAS DRIVEN BACK TO THE DEALER. ONCE AT THE DEALER, THE CONTACT DISCOVERED THAT HIS CUSTOMER PROFILE HAD BEEN DELETED FROM THEIR SYSTEM. THE CONTACT HAD HIS INFORMATION RE-ENTERED INTO THE SYSTEM. THE DEALER KEPT THE VEHICLE FOR TWO DAYS AND THEY PERFORMED A SOFTWARE UPDATE. AFTERWARDS, THE FAILURES RECURRED EVEN MORE FREQUENTLY, INCLUDING MULTIPLE TIMES EACH DAY. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A THIRD TIME WHERE IT WAS KEPT FOR THREE DAYS, BUT THEY COULD NOT DUPLICATE THE FAILURES. THE DEALER INSISTED THAT THE VEHICLE WAS FUNCTIONING NORMALLY EVEN THOUGH THE CONTACT CAPTURED MANY OF THE FAILURES ON VIDEO. THE MANUFACTURER WAS CONTACTED, BUT THEY REFUSED TO BUY BACK THE VEHICLE BASED ON THE DEALER'S INFORMATI
SITTING AT A RED LIGHT AND WHEN IT TURNED GREEN, MY START/STOP FUNCTION WOULD NOT TURN MY CAR BACK ON. THE DASH HAD ALL SORTS OF LIGHTS FLASHING AND MY CAR WOULD NOT START. SAID THE 12V BATTERY WAS DRAINED. HAD TO PUSH MY CAR OUT OF THE WAY AND GET SOMEONE TO JUMP MY CAR.
BATTERY DIED AFTER LESS THAN ONE YEAR (BAD CELL)
TWICE I HAVE BEEN STRANDED BECAUSE THE AUTO START STOP IS NOT PROVIDING ENOUGH POWER TO THE BATTERY AND THEREFOR THE VEHICLE WILL NOT START SOMETIMES WITHOUT BEING JUMPED. I HAVE BEEN STRANDED TWICE BECAUSE THE AUTO SHUT OFF HAS TURNED THE VEHICLE OFF AT A LIGHT AND THEN THE VEHICLE WOULD NOT RESTARTE.
I WAS DRIVING THE CAR ON A CITY STREET WHEN IT SUDDENLY JUST SHUT OFF AND WOULD NOT COME BACK ON. THIS IS THE SECOND TIME THIS HAS HAPPENED, AND THERE IS NO WARNING AND NO WAY TO GET THE CAR PULLED TO SAFETY.
1/28/19 CAR STARTS FINE,DRIVE 15 MIN, RUN 3 ERRANDS, THEN CAN'T START CAR. ELECTRONIC DISPLAY HAS ALL WARNING ICONS FLASHING. BATTERY TEST 50% POWER.JUMPSTART CAR,EPC AND ENGINE ICONS STAY LIT. CHARGE BATTERY AT HOME. CAR RUNS FINE FOR 2 DAYS.THEN CAR WON'T START AGAIN, EPC ICON LIT, RUN CAR 20 MINUTES, THEN TRY TO DRIVE CAR BUT CANNOT EXCEED 13 MPH. CALL FOR TOW; TRUCK NEVER ARRIVES ( 3+ HOURS). ATTEMPT TO START CAR, STARTS FINE, NO WARNINGS LIT; DRIVE TO DEALER. DEALER SAYS BATTERY "DEFECTIVE", REPLACES UNDER WARRANTY. CAR HAS 26600 MILES AND I HAVE OWNED FOR 18 MONTHS. DEALER SAYS EPC NOT LIT WHILE THEY LOOKED AT THE CAR SO THEY CANNOT ADDRESS. RIDICULOUS. CAR FINE FOR 2 DAYS, THEN EPC LIGHT BACK ON. I HAVE SPENT PROBABLY 40 HOURS OR MORE AT VW DEALERSHIP WAITING FOR VARIOUS REPAIRS OVER THE LAST 18 MONTHS. A GOOGLE SEARCH REVEALS MANY VW ATLAS HAVE EPC PROBLEMS, AND IF YOU JUST GOOGLE VOLKSWAGEN AND EPC YOU CAN FIND HUNDREDS OF POSTINGS FOR THIS ISSUE WITH ALMOST EVERY VW MODEL. I WILL BE TAKING THE CAR BACK IN BUT AM NOT CONFIDENT I WILL GET A SATISFACTORY REPAIR BASED ON ALL THE OTHER ONLINE COMPLAINTS ABOUT THIS ISSUE
"ERROR AIRBAG "LIGHT WITH AIRBAG SYMBOL CAME DURING DRIVING ON 2-2-2019, ERROR WILL NOT GO AWAY AFTER TURNING ENGINE ON AND OFF VEHICLE,VW 2018 ATLAS V6 SE E-MAIL: (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
VEHICLE HESITATES EXCESSIVELY UNDER ACCELERATION AT TIMES, IN BOTH FORWARD AND REVERSE GEARS. WON'T BACK UP A MILD GRADE (LIKE A DRIVEWAY) WITHOUT EXCESSIVE ACCELERATION, CAUSING THE VEHICLE TO LURCH. WON'T ACCELERATE AFTER SLOWING BEHIND A TURNING VEHICLE WITHOUT EXCESSIVE ACCELERATION, CAUSING THE VEHICLE TO LURCH.
I WAS SITTING WITH MY CAR PARKED IN A SCHOOL PICK-UP LINE, NO-IDLE ZONE, SO I HAD MY VW ATLAS RUNNING ON IT'S BATTERY. THE BATTERY DIED OUT OF THE BLUE AFTER A FEW MINUTES. THERE SEEMS TO BE AN ONGOING BATTERY ISSUE WITH MY VEHICLE AS IT HAS HAD A HARD TIME TURNING OVER THIS PAST WEEK. THIS CAR IS ONLY 1 YEAR OLD AND SHOULDN'T BE FACING THIS ISSUE. I'M GLAD I WASN'T IN AN INTERSECTION WHEN IT HAPPENED, AS I'VE READ HAS HAPPENED TO OTHERS. I'M TAKING IT IN TO VW FOR INSPECTION, BUT IT SOUNDS LIKE I'M ONE OF MANY WHO IS RUNNING INTO THE VW BATTERY ISSUE AND I WANTED TO MAKE IT KNOWN.
FRONT ASSIST WITH AUTONOMOUS EMERGENCY BRAKING DOES NOTHING ON MY CAR. I AM NOT RECEIVING ANY AUDIO/VIDEO ALERTS, NOR IT'S TRYING TO SLOW OR STOP VEHICLE. SYSTEM NOT WORKING AS DESCRIBED IN THE MANUAL AND ADVERTISED IN THE OFFICIAL VW VIDEO. I CAN'T RELY ON THE SYSTEM AT THIS POINT, AS I KNOW IT WILL NOT SLOW DOWN OR STOP MY CAR AS IT SHOULD.
BATTERY RAMDOMLY LOSES CHARGE TO START THE VEHICLE. WE DORVE FROM SALT LAKE CITY TO VEGAS. WE FILLED UP ON GAS WITH SOME OF THE ELECTRONICS RUNNING AND THE CAR WOULDN'T START. DASH SAYS BATTERY WAS DRAINED. HAPPENED AGAIN WHEN VACUUMING THE CAR AFTER A WASH. DOORS WERE OPEN AND ELECTRONICS WERE OFF, BUT IT THEN WOULDNT START AGAIN.
THE AUTOMATIC EMERGENCY BRAKING SYSTEM KEEPS ACTIVATING WITHOUT REASON, SLAMMING ON THE BRAKES, WHEN THERE ARE NO OBSTACLES IN FRONT OF THE VEHICLE. THIS HAPPENS EVEN WHEN 'FRONT ASSIST' AND 'LANE ASSIST' ARE SWITCHED OFF. DURING OUR TRIP FROM TEXAS TO ARIZONA AND BACK, THIS HAS HAPPENED MORE THAN 10 TIMES. IT ALWAYS OCCURS WHEN THE CRUISE CONTROL IS SWITCHED ON, WHILE IN THE LEFT LANE, PASSING A SEMI TRUCK. EACH TIME, THE ATLAS WAS CLEARLY IN OUR LANE AND THE TRUCK WAS DEFINITELY IN ITS LANE, NOT WANDERING OVER THE LANE DIVIDER. IT HAS HAPPENED WHEN ON A STRAIGHT AWAY AND ALSO WHEN PASSING A TRUCK ON A LEFT CURVE. THIS IS A SIGNIFICANT SAFETY HAZARD. IF ANY VEHICLE HAD BEEN CLOSE BEHIND US WHEN IT ACTIVATED, IT WOULD HAVE SLAMMED INTO THE BACK OF US.
THE BATTERY KEEPS DYING. I BELIEVE IT'S BECAUSE THE START/STOP SYSTEM IS TOO MUCH FOR THE BATTERY. THE BATTERY DIES IF WE STOP THE CAR AND IDLE FOR MORE THAN 2-3 MINUTES, WITH THE INFOTAINMENT SYSTEM RUNNING.
BATTERY WILL NOT TURN ON, CAR IS ONLY 12 MONTHS OLD, THERE WERE NO ISSUES FOR THE REASONING FOR THE BATTERY TO NOT WORK.
TRANSMISSION/MOTOR IS MAKING A WHISPPING SOUND WHEN YOU ACCELORATE ON THE GAS. HAVE REPORTED MULTIPLE TIMES AND I AM NOT THE ONLY ONE WHO HAS EXPERIENCED THIS. IT IS A TERRIBLE SOUND. CAR IS LESS THAN 20,000 MILES
ENGINE WARNING LIGHT AND RED EXCLAMATION CAUTION WARNING LIGHTS ON VEHICLE COME ON FROM TIME TO TIME WITHOUT WARNING. THESE WARNING LIGHTS COME ON DURING NORMAL CITY DRIVING CONDITIONS. THESE LIGHTS USUALLY GO OFF ON THEIR OWN OR AFTER TURNING VEHICLE OFF AND BACK ON.
LEFT FOG LIGHTS SPORADICALLY BLINK ON AND OFF FOR NO SPECIFIC REASON. THIS HAPPENS DURING NORMAL DRIVING CONDITIONS, AND WHILE STOPPED AT RED LIGHTS.
ENGINE WARNING LIGHT AS WELL AS EPC WARNING LIGHT CAME ON DURING NORMAL CITY DRIVING. POWER AND PICK UP OF THE VEHICLE BECAME GREATLY REDUCED MAKING TRAVEL OVER 15-20 MPH IMPOSSIBLE. UPON ARRIVING HOME AND TURNING CAR OFF, VEHICLE WAS NEARLY IMPOSSIBLE TO RESTART. CAR WAS TOWED FROM HOME TO DEALERSHIP WERE IT WAS FOUND THAT ELECTRICAL MECHANISM IN VEHICLES HIGH POWERED FUEL PUMP MALFUNCTIONED AND QUIT WORKING. HIGH POWERED FUEL PUMP HAD TO BE REPLACED.
MY CAR BATTERY HAS DIED TWICE NOW IN 2 MONTHS ON A CAR THAT IS ONLY ABOUT 1 YEAR OLD. WITHOUT WARNING AND IT WAS VERY DIFFICULT TO GET IT JUMPSTARTED AGAIN. TAKING IT INTO THE DEALER TO HAVE IT INSPECTED BUT HAVE SEEN SEVERAL FORUMS OF OTHERS WHO OWN THE SAME CAR THAT HAVE ALSO HAD THIS ISSUE.
THE VEHICLES BATTERY IS DYING.
THE BATTERY DIED WHEN THE CAR WAS SIX MONTHS OLD WHILE IN A STORE PARKING LOT. THEY SAID IT WAS A BAD FUEL CELL AND REPLACED IT WITH THE SAME BATTERY. 8 MONTHS LATER THE BATTERY DIED AGAIN IN THE SNOW WITH TWO YOUNG CHILDREN IN THE CAR. WE WERE UNABLE TO JUMP IT. THE BATTERY DYING IS NOW A KNOW ISSUE AND THEY WILL REPLACE IT WITH A DIFFERENT BATTERY. BUT THEY ARE NOT RECALLING IT YET EVEN THOUGH IT IS A COMMON PROBLEM. MY FRIENDS ATLAS DIED AT A STOP LIGHT DUE TO THE AUTO SHUT OFF FEATURE. IT IS INCREDIBLY UNSAFE.
AT ROUGHLY 5000 MILES 2018 VOLKSWAGEN ATLAS SE 2.0T BEGAN HAVING A LOT OF NOISE COMING FROM THE FRONT SUSPENSION. NOISE HAPPENED MOSTLY AT LOWER SPEEDS AND WAS A RATTLE AS WELL AS A BOTTOMING OUT SOUND. VEHICLE WAS ALSO PULLING HARD TO THE RIGHT AND ALIGNMENT SEEMED TO BE OFF. VEHICLE WAS TAKEN INTO VW DEALERSHIP FOR REPAIRS. INITIAL REPORT WAS THAT THE FRONT BOOTS WERE LEAKING GREASE AND THOUGHT TO BE THE CAUSE OF THE PROBLEM, BOOTS WERE REPLACED AND TECHNICIANS STILL NOTED A SOUND COMING FROM THE SAME AREA. STEERING AND AXLE PARTS WERE OVERNIGHTED 4 TIMES, EACH PART NOT FIXING THE PROBLEM. VEHICLE IS STILL AT THE DEALERSHIP. AXLE AND ALIGNMENT PROBLEMS COULD POTENTIALLY LEAD TO THE VEHICLE BEING PULLED OUT OF THE LANE OF TRAVEL AND CAUSE A WRECK. DEALERSHIP REPORTS THAT THEY ARE NOT RESPONSIBLE FOR THE ALIGNMENT OF THE VEHICLE.
WHEN ATTEMPTING TO START THE VEHICLE, IT BARELY STARTED AND THEN WENT INTO LIMP MODE. HAD TO GET IT TOWED TO THE DEALER. THE DEALER DETERMINED THAT THE BATTERY WAS DEFECTIVE AND HAD AN INSUFFICIENT CHARGE TO POWER THE COMPUTER. THE BATTERY WAS REPLACED UNDER WARRANTY.
THE VEHICLE WILL NOT START IF IT IS REALLY COLD OR IT HAS BEEN SITTING FOR DAYS WITHOUT BEING STARTED. I AM TAKING IT IN TO THE DEALERSHIP TODAY.
HAD THE CAR FOR 18MONTHS AND HAVE STARTED HAVING ISSUES WITH THE BATTERY FAILING FOR NO REASON - CAR GIVES A MESSAGE THAT THE VOLTAGE IS LOW AND WILL NOT START. HAPPENED AFTER VERY SHORT TIME OF THE ENGINE BEING TURNED OFF A COUPLE OF TIMES, NO VALID EXPLANATION FROM THE DEALER AS TO WHY SUDDENLY STARTED HAPPENING. HAPPENED ONCE ON A HIGHWAY, ONCE AT HOME. NOW WORRIED THAT WE DON'T KNOW WHEN IT WILL HAPPEN AGAIN.
I HAVE HAD ISSUES WITH THE BATTERY DYING ON MY ATLAS FOR THE LAST SEVERAL MONTHS. I HAVE DRIVEN IT, GONE INTO A STORE FOR 5 MINUTES AND COMING BACK OUT AND THE BATTERY IS DEAD. OR THE CAR WON'T START THE NEXT MORNING AFTER SITTING MY HEATED GARAGE OVERNIGHT. IN MY INSTANCE THE CAR HAS BEEN STATIONARY THE ENTIRE TIME BUT I KNOW OTHERS HAVE HAD THIS HAPPEN WHILE IN MOTION. THIS HAS HAPPENED 7-8 TIMES RECENTLY AND ITS UNACCEPTABLE FOR THIS TO BE HAPPENING ON A CAR THIS NEW. I HAVE NOT HAD THE CAR NOT RESTART IN AN INTERSECTION YET LIKE MANY OTHERS HAVE HAD HAPPEN BUT REGARDLESS ITS STILL A SIGNIFICANT SAFETY CONCERN AND VW NEEDS TO ADDRESS THIS ISSUE. I HAVE READ MANY ITEMS THAT PEOPLE HAVE TAKEN THEIR CARS INTO THE DEALER TO GET THE BATTERY REPLACED AND THE PROBLEM STILL OCCURS. VW NEEDS TO RECALL 2018 ATLAS'S FOR THIS PROBLEM AND FIND A PERMANENT FIX FOR THIS PROBLEM. IT IS CLEARLY AN ISSUE THAT THEY KNOW ABOUT AND NEED TO TAKE ACTION ON IT NOW. I CAN'T HAVE MY FAMILY IN VEHICLE THAT THAT I DON'T KNOW WHEN IT WILL OR WILL NOT START.
EPC LIGHT PLUS CHECK ENGINE LIGHT CAME ON. CAR WOULD NOT START. DEALER REPLACING BATTERY, BUT CONCERNED IT WILL HAPPEN AGAIN BASED ON CASES I'VE READ IN VW FORUMS: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T73111_DS837472. VEHICLE WAS STATIONARY, PARKED IN A SCHOOL PARKING LOT.
DROVE TO HUSBANDS OFFICE AND PARKED IN LOT. AFTER ABOUT 5 MINUTES RECEIVED A WARNING THAT I NEEDED TO DRIVE TO CHARGE BATTERY. TRIED TO GO BUT CAR WOULDN'T START. HAD TO BE TOWED TO DEALERSHIP. SERVICE CENTER SAID THAT BATTERY WAS DEAD AND NEEDED TO BE REPLACED. BOUGHT THE CAR NEW IN JULY 2018. READ ONLINE THAT THIS APPEARS TO BE A KNOWN PROBLEM WITH 2018 ATLAS.
INTERMITTENT STALLS, SOMETIMES IN TRAFFIC OR AT BUSY INTERSECTION DURING NORMAL OPERATION AND CAUSED BY DISCHARGED BATTERY AND/OR POOR BATTERY CHARGING
VEHICLE, INSIDE OUR GARAGE, WILL NOT TURN ON. BATTERY IS DEAD, RECEIVE ERROR MESSAGE THAT 12V BATTERY IS LOW, LIGHTS FLASH AND SOUNDS HAPPEN, BUT WILL NOT TURN OVER. OUR ATLAS IS JUST OVER A YEAR OLD. A COUPLE WEEKS AGO, VARIOUS LIGHTS CAME ON THEN WENT AWAY AND DIDN'T RETURN UNTIL TODAY. ALSO WAITING ON RECALL FOR CATALYTIC CONVERTER THAT WAS BEFORE CHRISTMAS DUE TO CHECK ENGINE LIGHT COMING ON OVER AND OVER. BEEN AT LEAST 3 WEEKS WAITING FOR THAT PART. DISAPPOINTED IN AN EXPENSIVE NEW CAR HAVING THIS MANY PROBLEMS RIGHT FROM THE START. CALLING THE DEALER TODAY ABOUT THE BATTERY ISSUE. FOR THE RECORD, THIS IS THE CAR THAT IS DRIVEN ON A REGULAR BASIS FOR MY HUSBAND'S COMMUTE TO WORK AND KEPT IN THE GARAGE.
CAR DIED IN THE MIDDLE LANE OF TRAFFIC AND WON'T START. TRIED JUMPING WITH OUR PORTABLE CHARGE BUT THAT DIDN'T WORK. GIVES MULTIPLE ERRORS FROM AIRBAG TO 12 VOLT BATTERY TO LOW BEAMS.
THE BATTERY ON MY VEHICLE HAS DIED MULTIPLE TIMES. IT IS ONLY A YEAR OLD BUT IT HAS DIED WHILE DRIVING IN THE AUTO START/STOP MODE AND AFTER PARKED AT WORK AND IN MY GARAGE. TODAY IT WAS -25 DEGREES F AND IT COMPLETELY DIED ON ME AFTER BEING AT WORK FOR 4 HOURS, WHICH WAS INCREDIBLY DANGEROUS. ALSO, MORE OFTEN THAN NOT, MY AUTO START ON MY KEY FOB DOESN'T WORK EITHER.
I HAD 2 INCIDENTS WHEN USING THE START-STOP SYSTEM. THE FIRST TIME WAS A COUPLE OF MONTHS BACK. I WAS DRIVING TO MY WORK. WHEN I STOPPED AT A RED LIGHT (VERY BUSY AVENUE AT MATHILDA AVE, SUNNYVALE WITH 4 LANES TRAFFIC IN ONE WAY), WHEN I TRIED TO START, THE CAR WOULD NOT START. I HAD TO RESTART THE ENGINE AGAIN TO START THE CAR. THE SECOND TIME, 12/2/2018 5:50PM. I WAS DRIVING WITH MY WIFE AND TWO OF OUR KIDS (ONE INFANT UNDER 1). WE STOPPED FOR THE RED LIGHT AT THE CROSS ROAD OF JACKSON ST AND MEEK AVE, HAYWARD (VERY BUSY INTERSECTION WITH 3 LANES TRAFFIC IN ONE WAY). WHEN I TRIED TO START, THE CAR COMPLETELY STOPPED THERE AND WOULD NOT IGNITE AT ALL. WE HAD TO CALL 911 IMMEDIATELY BECAUSE THE SPEED LIMIT IS VERY HIGH AND IT PUT MY FAMILY INTO A RISK OF BEING HIT. THE BATTERY COMPLETELY FAILED AND I CAN NOT EVEN PUT IT TO A N GEAR TO PUSH THE CAR MANUALLY. WE HAD TO WAIT FOR THE OFFICERS TO COME AND HELPED TO STOP THE TRAFFIC. THE OFFICER HELPED US TO JUMP START THE CAR AND WE WERE RESCUED. I CAN NOT IMAGINE THAT WHAT WOULD HAPPEN IF THERE WERE A HIT ACCIDENT. WE WERE STUCKED THERE FOR MORE THAN 1 HOUR. NOW THAT I AM FEELING VERY UNSAFE TO DRIVE THIS CAR AGAIN LET ALONE THAT IT PUT MY WHOLE FAMILY INTO A RISK OF BEING HIT BY RUNNING HIGH SPEED TRAFFIC. THE DEALERSHIP SERVICE STATED THAT THE BATTERY HAD LOW VOLTAGE READING AT 62%, AND BATTERY DEFECTIVE WAS FOUND. THE BATTERY WAS REPLACED 2 DAYS AFTER. I GOT THE REPLY FROM VW CUSTOM CARE THAT THE 2018 ATLAS SHOULD BE GOOD TO D
THERE HAVE BEEN SEVEN RECALLS ON THE 2018 ATLAS LAUNCH EDITION. COOK VW IN FALLSTON HAS REFUSED TO REPAIR AT LEAST 5 RECALLS. IT'S BEEN MONTHS AND THEY HAVEN'T REPAIRED ANYTHING. WE TOOK FAITH IN THESE PEOPLE AND THEY COULD CARE LESS FOR MY FAMILY'S SAFETY. TODAY WE GOT A RECALL LETTER ABOUT THE IGNITION. THAT MAKES 6 RECALLS THEY WILL NOT FIX. MULTIPLE OCCASIONS. DON'T HAVE DATES BUT THEY SHOULD BE IN THE DATABASE AT THIS DEALERSHIP. THEY ALL HAPPENED IN 2018.
SUNROOF GLASS EXPLODED FOR NO APPARENT REASON.
CAR AUTOMATIC START/STOP FUNCTION FREQUENTLY FAILS TO RESTART ENGINE. THIS HAS HAPPENED OVER TEN TIMES WITH TWO OF THOSE ALMOST ENDING IN ME BEING REAR ENDED AT HIGH SPEED. DEALER SAYS BATTERY IS DEFECTIVE AND REPLACED THE BATTERY BUT ISSUE IS HAPPENING AGAIN. NO WAY TO PERMANENTLY DISABLED START/STOP FUNCTION. THIS IS A SAFETY HAZARD.
THE RANDOM PROBLEMS WE ARE EXPERIENCING ARE ELECTRICAL RELATED ISSUES. WHEN UNLOCKING THE CAR WITH THE FOB THE CAR SOMETIMES DOES NOT ADJUST THE SEAT BASED ON THE FOB, NOR DOES IT RECOGNIZE THE SATELLITE RADIO, THE RADIO GETS STUCK ON THE AM SETTING, ETC. OTHER TIMES THE CAR ENGINE SHUTS OFF BUT EVERYTHIING ELSE IS ON JUST LIKE THE AUTO ENGINE SHUT OFF FEATURE. SOMETHING IS WRONG WITH THIS CAR. IT DRIVES FINE AND THE ISSUE IS RANDOM BUT FREQUENT. I DON'T KNOW WHAT ELSE TO SAY.I AM AN IT PROFESSIONAL AND THE ONLY THING I CAN THINK OF IS THAT MY ATLAS HAS SOME TYPE OF SOFTWARE/ELECTRICAL BUG. ON SUNDAY MORNING THE RADIO WAS NOT WORKING AFTER I STARTED THE CAR. I HAD TO SHUT OFF THE CAR AND RADIO SEVERAL TIMES IN ORDER FOR IT TO WORK. THIS HAPPENS REGULARLY, VERY RANDOM. ALWAYS WHEN TURNING ON THE CAR.
I WAS STOPPED AT A RED LIGHT. WHEN THE LIGHT TURNED GREEN THE ENGINE TURNED OFF AND I HAD TO MANUALLY TURNED THE CAR ON TO PROCEED. SAME THING HAPPENED WHEN I WAS WAITING TO OPEN MY GARAGE. THE CAR TURNED ITSELF OFF, I HAD TO TURN IT BACK ON MANUALLY.
AFTER STOPPING AT A RED LIGHT AT THE TRAFFIC THE CAR WOULD NOT RESTART, THE BATTERY OF ENGINE DIED.
THE AUTO RAKE SYSTEM ON MY ATLAS SEL IS EXTREMELY DANGEROUS. WHEN EXITING DRIVEWAYS/PARKING LOTS THAT ARE STEEP, THE FRONT SENSORS SENSE THE ROAD, START BEEPING AND ON SEVERAL OCCASIONS STOPPED THE CAR IN THE MIDDLE OF THE ROAD BEFORE I COULD GET COMPLETELY ON THE STREET. THIS FORCES YOU TO EITHER TURN OFF THE SYSTEM (THAT YOU ARE PAYING FOR), OR EXIT VERY SLOWLY HOPING THAT THE SYSTEM WON'T BRAKE ALL OF A SUDDEN. VOLKSWAGEN NEEDS TO ADDRESS THIS ISSUE BEFORE ACCIDENTS HAPPEN
THE VEHICLE WAS PURCHASED IN NOVEMBER OF 2017 AND THE BATTERY CANNOT MAINTAIN IT'S CHARGE. WE HAVE EXPERIENCED A DRAINED BATTERY FIVE TIMES IN THE FIRST YEAR OF OWNERSHIP. THE MOST RECENT OCCURRENCE HAPPENED ON 12/2/2018.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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