Page 40 of 42 · complaints 1,951–2,000 of 2,062

2004 Toyota Sienna complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Power Train › Automatic Transmission › Gear Position Indication (prndl)Crash
Filed Sep 28, 20046,000 milesNH

WHILE VEHICLE WAS SITTING IN CONSUMER'S DRIVEWAY CONSUMER'S CHILD KNOCKED THE GEAR SHIFT INTO DRIVE AND VEHICLE ROLLED BACKWARDS, SLAMMING INTO A WALL ACROSS THE STREET. THE CHILD WAS NOT HURT, BUT THE VEHICLE AND THE WALL WERE DAMAGED. VEHICLE'S MANUAL STATED THAT VEHICLE COULD NOT BE SHIFTED INTO GEAR WITHOUT A KEY BEING IN THE IGNITION.*AK

Electrical System
Filed Sep 21, 2004300 milesVA

THE VEHICLE COMPUTER SENSOR DID NOT WORK. THE TIRE PRESSURE WARNING SYSTEM WAS DEFECTIVE. THE VEHICLE HAD A FLAT TIRE AND THE WARNING SYSTEM DID NOT DETECT ANYTHING.*AK

Fuel System, Other › Storage › Tank Assembly
Filed Sep 21, 2004FL

CONSUMER RECEIVED RECALL 03V291000 FOR REPLACEMENT FOR THE FUEL TANK. NO PARTS WERE AVAILABLE. *AK

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Sep 18, 2004DE

2004 SIENNA HESITATES WONT ACELL WHEN RELEASING GAS PEDAL AND REAPPLYING GAS JUST BOGGS DOWN SITS THERE FOR SECS. AND THEN GOES AFRAID OF GETTING HIT WHEN GOING AROUND TURNS OR PULLING OUT IN FRONT OF OTHER CARS JUST DOES NOT RESPOND.TOYOTA PERFORMED 2 BULL.UPDATES DOES NOT FIX PROBLEM AT ALL.FEEL VERY UNSAFE IN THIS VEHICLE HAVE PULLED OFF ROAD A COUPLE TIMES TO AVOID GETTING HIT BY OTHER CAR CATCHING UP VERY QUICKLY WHILE MY CAR DOES NOT REPONED TO PEDAL.NOTE HAVE TALKED TO NUMEROUSE OTHER 04 SIENNA OWNERS WITH SAME COMPLAINT CONCERNS.*AK

Equipment
Filed Sep 16, 2004CA

THE DESIGN OF THE 2004 TOYOTA SIENNA DOESN'T PERMIT ADEQUATE GROUND CLEARANCE WHEN A TRAILER HITCH IS INSTALLED. THIS IS A SAFETY HAZARD AS CONNECTING ANY TRAILER TO THE HITCH WILL RESULT IN LOST OF PROPER SUSPENSION CLEARANCE AND POTENTIAL LOST OF STEERING CONTROL. TOYOTA SAYS THIS IS NOT A PROBLEM AND THEY HAVE NO SOLUTION TO INCREASE GROUND CLEARANCE WHEN THERE IS A LOAD ON THE TRAILER HITCH. *JB

Structure › Body › Door › Hinge and Attachments
Filed Sep 13, 200419,000 milesMA

REAR DRIVER'S SIDE DOOR CAME OFF THE TRACK. AS A RESULT, DOOR DID NOT SHUT PROPERLY. *AK

Power Train › Automatic Transmission
Filed Sep 13, 200412,000 milesCA

WHILE MERGING ONTO ANOTHER LANE TRANSMISSION DOWN SHIFTED ON ITS OWN. CONSUMER APPLIED THE ACCELERATOR PEDAL AND VEHICLE WOULD NOT ACCELERATE. THEN, CONSUMER NOTICED THAT THE RPM GAUGE REGISTERED HIGH ON THE DASHBOARD. CONSUMER TOOK VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT TRANSMISSION FLUID WAS LEAKING FROM UNDERNEATH, AND NEEDED TO BE REPLACED. THE OTHER PROBLEM COULD NOT BE DUPLICATED BY THE MECHANIC. CONSUMER INFORMED MECHANIC THAT THIS PROBLEM RECURRED AND HAD NOT BEEN RESOLVED. *AK

Seat Belts › Rear/Other
Filed Sep 8, 200412,000 milesGA

MID-ROW PASSENGER SIDE SEAT BELT GUIDE/COVER BROKEN JAMMING THE SEAT BELT PREVENTING IT TO RETRACT. FAILURE REPEATED THREE TO FOUR TIMES AFTER EACH SEPARATE REPAIRS. I'M CONCERN FOR MY 7-YEAR OLD DAUGHTER WHO MAY NOT BE PROPERLY RESTRAINTED AFTER SHE LEANS FORWARD AND THE SEAT BELT DOES NOT RETRACT.

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Sep 7, 200414,000 milesCA

BRAKE DEGRADATION ON 2004 TOYOTA SIENNA. TOYOTA SIENNA BRAKES BEGAN TO SEVERLY DETERIORATE AT 14,000 MILES. PADS WORN BEYOND SAFE USE AND ROTORS GLAZED AND WARPED. *AK

Engine and Engine Cooling
Filed Sep 2, 200412,000 milesNC

WHILE AT A STOP VEHICLE HESITATED BEFORE ACCELERATING. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Latches/Locks/Linkages › Doors › Latch1 injured
Filed Aug 31, 20041,950 milesNY

AUTOMATIC SLIDING DOOR STRUCK THE CONSUMER WHEN CLOSING. DOOR WILL NOT STOP EVEN WITH TOTAL PRESSURE. DEALER DUPLICATED THE PROBLEM, AND COULD NOT STOP THE DOOR. *AK THE VEHICLE DOOR WILL ONLY STOP SLIDING WHEN PRESSURE IS PUT ON IT FROM THE OUTSIDE PART OF THE DOOR. THE BULK OF THE DOOR ( INSIDE THICK PART) HAS NO SAFETY MECHANISM. *TC

Vehicle Speed Control › Accelerator Pedal
Filed Aug 30, 2004900 milesVA

ON TWO SEPARATE OCCASIONS VEHICLE HESITATED WHEN APPLYING THE ACCELERATOR PEDAL FROM A STOP POSITION. VEHICLE TAKEN TO THE DEALER ON TWO SEPARATE OCCASIONS, AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. *AK

Power Train › Automatic Transmission
Filed Aug 27, 2004GA

HESITATION OF 2004 TOYOTA SIENNA XLE LIMITED. VEHICLE HAS A SIGNIFICANT DELAY IN ACCELERATION WHEN APPLYING GAS FROM A SLOW ROLL (UNDER 5 MPH). THIS IS A RECURRING PROBLEM THAT IS NOT ADDRESSED BY TOYOTA.*AK

Power Train › Automatic Transmission
Filed Aug 26, 200417,320 milesNJ

I COULD NOT SHIFT OUT OF PARK UPON STARTING THE ENGINE AND THE VSC AND ABS LIGHT CAME ON, I HAD TO SET AND RELEASE THE EMERGENCY BRAKE AND THE BRAKE PEDAL RANDOMLY THEN RE-ATTEMPT TO SHIFT OUT OF PARK WHICH WOULD THEN ENABLE ME TO SHIFT INTO DRIVE OR REVERSE. *AK

Seat Belts › Rear/Other
Filed Aug 24, 2004800 milesIA

SEAT BELT ON PASSENGER'S SIDE GOT STUCK, IT DID NOT RETRACT OR EXTEND. DEALER REPAIRED IT AT LEAST 6 TIMES. MANUFACTURER RECOMMEND THEY GO TO ARBITRATION. *AK THE CONSUMER BELIEVES THE MANUFACTURER NEEDS TO REDESIGN THE SEAT BELT BECAUSE THE FIX ONLY ALLEVIATES THE PROBLEM TEMPORARILY. *NM EA05-010.PCO

Vehicle Speed Control › Accelerator Pedal
Filed Aug 13, 2004700 milesMA

ACCELERATOR FAILS TO RESPOND FOR 1-2 SECONDS IN AN EMERGENCY ACCELERATION SITUATION. WHEN ENTERING A ROAD FROM A STOP SIGN, I HESITATED THINKING THERE WAS NO ROOM. A VEHICLE LET ME IN. WHEN I HIT THE ACCELERATOR TO MAKE IT SAFELY, THE VEHICLE FAILED TO RESPOND FOR 1-2 SECONDS. THE CAR LETTING ME SLOWED DOWN TO LET ME IN, BUT NOT ENOUGH TO ALLOW FOR THIS DELAY AND HE NEARLY REAR-ENDED ME. IT WAS SCARY TO NOT HAVE THE CAR RESPOND. I HAVE SEEN MANY OTHER COMPLAINTS FILED ABOUT THIS AND THE DEALER RESPONSE ALWAYS SEEMS TO BE THAT THIS IS HOW THE ELECTRONIC THROTTLE CONTROL PERFORMS. I BELIEVE THIS NEEDS TO BE RECALLED SO THAT TOYOTA CAN MAKE THIS ELECTRONIC DEVICE RESPOND IMMEDIATELY AS OPPOSED TO TAKING 1-2 SECONDS.*AK

Power Train
Filed Aug 12, 20045,000 milesOH

THIS IS AN ONGOING PROBLEM. ON OUR 2004 TOYOTA SIENNA VAN, THERE IS A "DEAD SPOT" WHEN ATTEMPTING TO ACCELERATE FROM A SLOW COASTING CONDITION. THE PROBLEM DOES NOT OCCUR WHEN STARTING FROM A COMPLETELY STOPPED CONDITION. HOWEVER, IF COASTING AT APPROXIMATELY 5 - 10 MPH, DEPRESSING THE ACCELERATOR PEDAL YIELDS NO RESPONSE. NATURALLY I TEND TO DEPRESS THE ACCELERATOR FURTHER TO OVERCOME WHATEVER INERTIA IS HAPPENING, AND WHEN THE ENGINE/DRIVETRAIN FINALLY RESPONDS (SOMETIMES SEVERAL SECONDS LATER) THERE IS A PRONOUNCED JERK AS EVERYTHING CATCHES. WE HAVE HAD A FEW SITUATIONS WHERE COMPETING TRAFFIC CONDITIONS WARRANTED FIRM ACCELERATION AND WERE AT THE MERCY OF OTHER DRIVERS WHEN OUR VEHICLE FAILED TO PERFORM. BEING IN A NORTHERN CLIMATE, I AM ALSO GREATLY CONCERNED THAT DURING ICY CONDITIONS, THE RESULTING "JERK" WHICH OCCURS FOLLOWING THE LAG WILL RESULT IN BREAKING TRACTION AND SUBSEQUENT SKIDDING. IT SHOULD BE EMPHASIZED THAT FAILURE TO ACCELERATE WHEN NECESSARY IS ARGUABLY JUST AS DANGEROUS AS FAILURE TO STOP, AND THE PROBLEM NEEDS CORRECTED. THUS FAR, OUR DEALERSHIP ACKNOWLEDGES THE PROBLEM AND CLAIMS THAT IT'S A "NORMAL" BEHAVIOR FOR THIS DRIVETRAIN.

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Control Unit/ModuleCrash1 injured
Filed Aug 7, 20043,400 milesCA

MY WIFE WAS IN AN ACCIDENT WHILD DRIVING OUR NEW, 2004 (3400 MILES) TOYOTA SIENNA. WE BELEIVE THAT THE CAUSE OF THE ACCIDENT WAS ANTILOCK BRAKE FAILURE.*AK THE CAR WAS TRAVELING AT 15 MILES PER HOUR. SHE WENT FROM ACCELLERATOR TO BRAKES AND THE BRAKES NEVER APPLIED. SHE SLAMMED INTO THE CAR THAT WAS IN FRONT OF HER. WE HAVE TRIED REPEATIDLY TO CONTACT TOYOTA BUT THEY HAVE NEVER CALLED US. THE DEALER IS NOT PROVIDING US ANY ASSISTANCE AND ARE DISMISSING OUR ASSERTIONS AS REDICULOUS. PLEASE HELP US.

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash
Filed Aug 6, 20043,400 milesCA

VEHICLE EXPERIENCED BRAKE FAILURE WHEN DEPRESSED AT 15 MPH. CONSUMER'S VEHICLE STOPPED WHEN IT REAR ENDED ANOTHER VEHICLE. DEALERSHIP PERFORMED A DIAGNOSTIC TEST IN WHICH NO FAILURE WAS DETECTED.*AK

Electrical System
Filed Aug 4, 2004MI

2004 TOYOTA SIENNA CE -- WHEN THE AIR CONDITIONING IS ON FOR A WHILE, THE INTAKE BUTTON LIGHT IS AUTOMATICALLY ON AND THE COOL AIR FROM THE AIR CONDITIONING IS GETTING WARM . I THINK IT STARTS THE RECIRCULATION OF INTERIOR AIR AND THE COMPRESSOR IS AUTOMATICALLY OFF. THE PROBLEM IS THAT THE AIR GETTING WARMER AND THE COMPRESSOR IS STILL NOT ON AND I FEEL LIKE NO COOL AIR CONDITIONING AT ALL. AND TH INTAKE BUTTON CANNOT BE MANUALLY OFF WHEN IT IS ON AUTOMATICALLY. *MI. *AK

Latches/Locks/Linkages › Doors › Latch
Filed Aug 4, 20049,000 milesNJ

WHEN ON AN INCLINE AUTOMATIC SLIDING DOOR CLOSES. *AK

Vehicle Speed ControlCrash
Filed Aug 2, 20044,850 milesIL

WHILE PARKING, ACCELERATING NO MORE THAN 5 MPH VEHICLE SURGED FORWARD. ALTHOUGH I WAS APPLYING THE BRAKE, THE CAR WOULD NOT STOP UNTIL IT RAN INTO A TREE TRUNK. I WILL BE MAKING AN APPOINTMENT WITH OAKBROOK TOYOTA IN WESTMONT, IL TO REPLACE THE BROKEN FOGLIGHT THAT OCCURRED DURING THE COLLISON AS WELL AS RESEARCH THE PROBLEM AND HOPEFULLY APPLY A FIX.*AK

Vehicle Speed Control
Filed Aug 1, 2004MD

I NOTICED AN ARTICLE RECENTLY ABOUT A PROBE INTO TOYOTA'S (CAMRY AND LEXUS) THAT SURGE. MY 2004 TOYOTA SIENNA SURGES FORWARD WHEN BRAKING AND THOUGH IT DOES NOT DO THIS CONSISTENTLY, IT HAPPENS EVERY SO OFTEN AND COULD POTENTIALLY CAUSE AN ACCIDENT. I HAVE REPORTED THIS TO THE DEALER AND THEY HAVE EXAMINED THE VEHICLE AND SAID THAT THERE IS NOTHING WRONG. MY PERSONAL EXPERIENCE WITH THE ELECTRONIC THROTTLE CONTROL IS THAT NOT ONLY DOES IT SURGE WHEN BRAKING, THERE IS ALSO A DELAY IN THE SIGNAL WHEN ACCELERATING THAT EITHER CAUSES AN UNSAFE DELAY IN ENTERING INTO TRAFFIC AND CAN ALSO CAUSE THE VEHICLE TO "PEEL OUT" FROM A STOPPED POSITION. I BASICALLY FEEL UNSAFE IN THIS VEHICLE, YET MY CONCERNS VOICED TO THE DEALER HAVE BEEN DISMISSED. THIS DEFECT NEEDS TO BE SERIOUSLY MONITORED IN SIENNAS AS WELL AS OTHER TOYOTAS WITH THE ELECTRONIC THROTTLE CONTROL.*AK

Steering
Filed Jul 30, 200413,985 milesNC

AT 13K00MILES, OWNER NOTICED EXCESSIVE TIRE WEAR TO OUTSIDE EDGES OF BOTH STEER TIRES. TOOK TO SELLING DEALER TO HAVE ALIGNMENT CHECKED AND TIRES ROTATED. TOE IN WAS OUTSIDE SPECIFICATION. DEALER CORRECTED ALIGNMENT AND AGREED TO REPLACE 1 WORN TIRE. OWNER REPLACED OTHER AT HIS EXPENSE. AT 22K MILES, SAME TYPE OF TIRE WEAR APPARENT ON STEER TIRES AGAIN. OWNER CONTACTS TOYOTA CUSTOMER SERVICE TO COMPLAIN. TOYOTA AGREES TO REPLACE 1 WORN TIRE AND OWNER TO REPLACE THE OTHER. OWNER NOT SATISFIED WITH DECISION. VEHICLE IS OBVIOUSLY CAUSING ABNORMAL WEAR TO TIRES. AT THIS RATE, OWNER WILL BE REQUIRED TO REPLACE ALL 4 TIRES EVERY YEAR DUE TO A PROBLEM WITH THE VEHICLE. TOYOTA NOT STANDING BEHIND THEIR PRODUCT, ONLY THEIR CHECKBOOK.*AK

Structure › Body › Door1 injured
Filed Jul 30, 2004FL

WHEN OUR VEHICLE WAS JUST PURCHASED, WE HAD BROUGHT IT HOME AND WAS SHOWING IT TO FAMILY WHEN OUR 2-YEAR OLD SON PULLED ON THE SLIDING DOOR HANDLE, AND THE DOOR BEGAN TO OPEN (WE THOUGHT THE CHILD LOCKS WERE ON, BUT THIS WAS NOT THE CASE). HE WAS SURPRISED AND WAS AFRAID OF FALLING OUT OF THE VAN, SO HE JUST HELD ONTO THE HANDLE. AS THE DOOR WAS OPENING, HIS HEAD THEN WAS DRAGGED BETWEEN THE SLIDING DOOR AND THE SIDE OF THE VAN. BUT THE VAN DOOR DID NOT STOP OPENING. IT JUST CONTINUED OPENING, EXERTING EVEN MORE FORCE ON OUR SON'S HEAD. FORTUNATELY WE WERE ABLE TO GRAB THE DOOR AND FORCEFULLY PULL IT BACK CLOSED BEFORE OUR SON WAS HORRIBLY INJURED. WE WERE UNDER THE ASSUMPTION THAT THE SAFETY FEATURE OF THE SLIDING DOORS WOULD HAVE STOPPED THE DOOR FROM OPENING WHEN IT FELT RESISTANCE, BUT THAT WAS OBVIOUSLY NOT THE CASE. *AK

Power Train › Automatic Transmission
Filed Jul 29, 2004ME

WHILE APPROACHING A LEFT HAND TURN OFF A 4 LANE UNDIVIDED HIGHWAY I SAW A VEHICLE APPROACHING IN THE MIDDLE MOST LANE WITH ITS LEFT TURN SIGNAL ON WHICH I INTERPRETED AS A SIGN THAT THE VEHICLE WAS GOING TO MAKE A LEFT TURN WHERE I WAS ALSO TURNING. BUT IT TURNED OUT THE TURN SIGNAL MUST HAVE JUST BEEN FORGOTTEN ABOUT AND THE VEHICLE WAS INTENDING TO CONTINUE TRAVELLING STRAIGHT. BY THIS TIME I HAD ALREADY STARTED MY TURN AND WAS IN THE PATH OF THE ONCOMING VEHICLE. WHEN I REALIZED THAT THE VEHICLE WAS NOT GOING TO TURN I FLOORED THE ACCELERATOR TO GET OUT OF ITS WAY. THE SIENNA SEEMED TO SLOW DOWN VIOLENTLY AS ALL PASSENGERS IN MY SIENNA LURCHED FORWARD, AND THEN THE TRANSMISSION FINALLY SEEMED TO KICK IN AFTER WHAT SEEMED LIKE A COUPLE OF SECONDS OF SITTING HELPLESSLY IN THE PATH OF THE ONCOMING VEHICLE, WHICH HAD TO SLAM ON ITS BRAKES TO AVOID COLLIDING WITH US. THIS ACCELERATION HESITATION COULD HAVE BEEN MUCH MORE DANGEROUS IF THE OTHER DRIVER HAD NOT BEEN DRIVING DEFENSIVELY.*AK

Exterior Lighting › Headlights
Filed Jul 29, 200450 milesNJ

THE NEW MODEL YEAR 04 TOYOTA SIENNA VANS AND HIGHLANDER SUV HAVE POORLY DESIGNED AND OR MISADJUSTED DAYTIME RUNNING LIGHTS, CAUSING BLINDING GLARE TO ONCOMING DRIVERS, DRIVERS IN FRONT OF THESE VEHICLES AND PEDESTRIANS WALKING AT NIGHT. THESE EXCESSIVELY GLARING LIGHTS DISTRACT AND CAUSE EYE PAIN TO OTHER DRIVERS AND TEMPORARY BLINDNESS. THIS IS A SERIOUS SAFETY PROBLEM THAT NEEDS TO BE ADDRESSED ESPECIALLY FOR PEDESTRIANS WALKING AGAINST TRAFFIC AT NIGHT.*AK

Engine and Engine Cooling
Filed Jul 27, 2004KY

EMAIL FM LISA DAWN JONES (KY) RE HER DEFECTIVE 2001 TOYOTA SIENNA, THE GAS TANK & RADIATOR HAVE BEEN REPLACED & THE ENGINE GELLED.*MR THE CONSUMER RECENTLY PURCHASED A 2004 SIENNA AFTER LEARNING THAT IT WAS TOTALLY REDESIGNED INCLUDING THE ENGINE. IMMEDIATELY AFTER PURCHASING THE VEHICLE THE CONSUMER HEARD THAT THERE WAS A PROBLEM WITH THE GAS TANK. THE VEHICLE HAS BEEN TAKEN TO THE DEALER SEVERAL TIMES. TO DATE THE CONSUMER HAS HAD THE GAS TANK REPLACED, THE RADIATOR REPLACED AND IS IN THE PROCESS OF HAVING THE GAS TANK REPLACED A SECOND TIME. *NM

Latches/Locks/Linkages › Doors › Latch1 injured
Filed Jul 23, 20045,000 milesTX

REAR MANUAL PASSENGER DOOR IN TOYOTA SIENNA LE (8 PASSAGER) DOES NOT LATCH UNDER CERTAIN CONDITIONS ( WE HAVE NARROWED IT DOWN TO WHEN WINDOWS ARE LEFT OPENED). IN TEXAS DUE TO HEAT CONDITIONS, WINDOWS ARE LEFT OPEN DURING SPRING AND FALL SEASONS. MY DOGS HAVE BEEN STRUCK NUMEROUS TIMES BY "NON-LOCKING" DOORS AND IT HAS ALSO CAUGHT MY HAND ONCE (WHEN PARKED AT AN INCLINE). THIS IS VERY DANGEROUS AND WE HAVE INSTRUCTED OUR KIDS TO ONLY USE THE RIGHT SIDE POWER DOOR DUE TO THIS SAFETY ISSUE. DEALER HAS INDICATED THEY CANNOT FIX THE PROBLEM. FOR A VEHICLE DESIGNED FOR FAMILY USE (INCLUDING KIDS), THIS ISSUE NEEDS TO BE RESOLVED BEFORE KIDS GET HURT.*AK

Service Brakes, Hydraulic
Filed Jul 15, 2004CA

THE MECHANIC DETERMINED THAT THE BRAKES NEEDED TO BE REPLACED DUE TO WORN OUT PARTS. *AK THE CONSUMER WAS INFORMED THAT THE BRAKES HAD 2% OF LIFE LEFT AND THE DRUMS HAD TO BE MACHINED. THE VEHICLE NEVER GAVE ANY WARNING THAT THE BRAKES WERE BAD. *SC *JB

Latches/Locks/Linkages › Doors › Latch
Filed Jul 15, 2004WA

MANUAL SLIDING DOOR DOES NOT STAY OPEN WHEN WINDOW ROLLED DOWN. ON MY 2004 SIENNA LE, THE MANUAL SLIDING DOOR ON THE DRIVER'S SIDE DOES NOT LATCH OPEN IF THE WINDOW IN THAT DOOR IS ROLLED DOWN. THIS ALLOWS THE DOOR TO SLIDE FORWARD ON EVEN A SLIGHT INCLINE AND RUN INTO OCCUPANTS EXITING THE VEHICLE. THE POWER SLIDING DOOR ON THE PASSENGER SIDE DOES NOT HAVE THIS PROBLEM, AND THERE IS ALSO NO PROBLEM IF YOU FIRST OPEN THE DOOR AND THEN ROLL DOWN THE WINDOW. *LA

Latches/Locks/Linkages › Doors › Latch3 injured
Filed Jul 13, 2004VA

WHEN THE SLIDING DOOR WINDOW IS ROLLED DOWN ON THE DRIVER-SIDE NON-POWERED DOOR, THE SLIDING DOOR DOES NOT LATCH IN THE OPENED POSITION..THEREBY MAKING THE SLIDING DOOR TO SLIDE CLOSE AUTOMATICALLY CAUSING INJURY TO PASSENGERS ESPECIALLY CHILDREN GETTING OFF THE VAN. *LA

Structure › Body › Door › Hinge and Attachments
Filed Jul 2, 2004IN

WHILE DRIVING DRIVER'S SIDE SLIDING DOOR LOCKED AND UNLOCKED FOR NO REASON. VEHICLE WAS TAKEN TO THE DEALERSHIP, WERE THEY REPLACED THE MOTOR LATCH AND A HINGE. *AK

Air Bags › FrontalCrash2 injured
Filed Jun 30, 20043,000 milesIN

CONSUMER'S VEHICLE WAS INVOLVED IN A LATERAL COLLISION DURING WHICH ANOTHER VEHICLE RAN A STOP SIGN IN FRONT OF CONSUMER'S VEHICLE. CONSUMER'S VEHICLE HIT THE OTHER VEHICLE AT 25 MPH, AND NEITHER FRONTAL AIR BAG DEPLOYED. BOTH DRIVER AND THE FRONT PASSENGER WORE SEAT BELTS. HOWEVER, BOTH DRIVER AND PASSENGER SUSTAINED MINOR INJURIES, AND WERE TRANSPORTED TO A LOCAL HOSPITAL. DEALER/ MANUFACTURER WERE NOT NOTIFIED. *AK

Fuel System, Gasoline › Delivery › Hoses, Lines/Piping, and Fittings
Filed Jun 25, 200411,442 milesMI

CONSUMER RECEIVED RECALL 03V291000 CONCERNING FUEL TANK. THE FUEL TANK WAS REPLACED DUE TO FAULTY CONSTRUCTION. RECALL REPAIRS WERE PERFORMED, AND THE QUICK DISCONNECT SECTION CAME APART IN THE CONSUMER'S DRIVEWAY. DEALER EXAMINED THE VEHICLE, AND SIMPLY RECONNECTED THE QUICK CONNECT SECTION.*AK THE FUEL LINE BECAME DISCONNECTED CAUSING FUEL TO LEAK NEAR THE EXHAUST AND THE ENGINE TO FAIL. *NM

Equipment › Appliance › Air Conditioner
Filed Jun 16, 2004VA

2004 TOYOTA SIENNA LE -- THE AIR GENERATED BY THE A/C CYCLES FROM COOL/COLD TO WARM WHEN THE COMPRESSOR STOPS; THE AIR RETURNS TO COOL/COLD WHEN THE COMPRESSOR RE-ENGAGES. DEALER SAYS THIS IS NORMAL; IT MAY IN FACT BE NORMAL FOR THIS MAKE AND MODEL BUT IT IS VERY DIFFERENT FROM ANY OTHER AIR-CONDITIONED VEHICLE I HAVE EVER OWNED. I HAVE NEVER HAD THE AIR TEMPERATURE VARY AS MUCH DURING NORMAL OPERATION. THE DEALER SUGGESTED LEAVING THE A/C SET ON "RECIRCULATED AIR", BUT THIS CONTRADICTS THE INSTRUCTIONS FOUND IN THE OWNER'S MANUAL.*AK

Power Train › Automatic Transmission
Filed Jun 4, 2004IL

ENGINE IDLES VERY FAST IN COLD WEATHER FIRST FEW MINUTES. WHILE DRIVING A BLOCK TO THE FIRST STOP SIGN HAS TO APPLY THE BRAKES VERY FORCEFULLY TO GET THE CAR TO STOP. THIS CAUSES SOME LOSS OF CONTROL , ESPECIALLY ON A SLIGHT DOWN HILL SLOPE DURING SNOWY/ICY WEATHER. APPEARS TO BE COMBINATION IDLE, AND THE AUTOMATIC TRANSMISSION.*AK

Interior Lighting
Filed Jun 4, 2004IL

THE INTERIOR LIGHTS DO NOT TURN OFF AUTOMATICALLY AFTER 20 MINUTES AS STATED IN THE BROCHURE AND OWNER'S MANUAL. THIS DRAINS THE BATTERY, AND LEAVES PEOPLE STRANDED. AK

Seat Belts › Rear/Other
Filed Jun 4, 2004IL

MIDDLE SEAT SEAL BELT TOP POSITIONER SOMETIMES GETS JAMMED, CAUSING THE BELT TO BE VERY LOOSE, ESPECIALLY WITH CHILDREN WHO MAY NOT REALIZE THAT IT IS LOOSE. IT APPEARS THAT THE PLASTIC SUPPORT AT THE TOP OF THE SEAT IS NOT VERY SECURE, AND BECOMES LOOSE AFTER A WHILE.*AK

Interior Lighting
Filed Jun 4, 2004IL

DRIVER SIDE OUTSIDE DOOR HANDLE WOULD GET JAMMED IN THE OPEN POSITION. THE INTERIOR LIGHTS WOULD BE ON, WHICH WAS NOTICEABLE IF IT WAS DARK OUTSIDE. BUT IF IT WAS BRIGHT AND SUNNY IT WAS EASY TO MISS. THE DOOR APPEARS TO BE CLOSED, BUT IT WAS NOT. A FEW TIMES I STARTED DRIVING WITH THIS CONDITION, AND THE DRIVER SIDE DOOR FLEW OPEN WHEN I TURNED! YOU WOULD HAVE TO STOP THE CAR, AND GET OUT AND PUSH THE OUTSIDE HANDLE BACK TO ITS NORMAL POSITION FOR THE DOOR TO STAY SHUT. I TOOK IT TO THE DEALER, AND THEY JUST SQUIRTED SOME LUBRICATION INTO THE HANDLE. THIS SEEMS LIKE A SHORT TERM FIX, AND IT COULD START HAPPENING AGAIN. *AK

Seat Belts › Rear/Other
Filed Jun 3, 20043,000 milesAZ

EVERY THREE THOUSAND MILES THE SECOND ROW OF SEATS, SEAT BELT FAILS. THE SEAT BELT WILL SLIP DOWN A CRACK ON THE SIDE OF THE SEAT AND LOCKS ITSELF. THE DEALER HAS REPAIRED THE SEAT BELT FOUR TIMES FOR THIS ONE PROBLEM. *NM

Seat Belts
Filed Jun 3, 20043,000 milesAZ

RIGHT SIDE SECOND ROW SEAT BELT FAILS EVERY 2000 TO 3000 MILES. ENCASEMENT IS LOCATED ON THE SEAT ITSELF INSTEAD OF THE ROOF OF THE VEHICLE. THIS CLIP HOLDING THE ENCASEMENT TOGETHER POPS OUT ALLOWING THE SEAT BELT TO CATCH IN OPENING BELOW, CAUSING THE SEAT BELT TO FAIL. A CHILD OR PASSENGER COULD BE SERIOUSLY HURT. MOST PEOPLE WON'T EVEN REALIZE THERE IS A PROBLEM UNLESS THEY CHECK THIS BELT REGULARLY AS CHILD PASSENGERS GENERALLY WON'T TELL YOU WHEN THE BELT DOESN'T NOT OPERATE CORRECTLY. *JB

Electrical System › 12v/24v/48v Battery
Filed Jun 2, 2004VA

BATTERY SAVER FEATURE DOES NOT WORK AS ADVERTISED. IF REAR HATCH DOES NOT CLOSE COMPLETELY INTERIOR LIGHTS REMAIN ON UNTIL BATTERY IS DEAD. TOYOTA ADVERTISES THAT THE BATTERY-SAVER FEATURE IS SUPPOSED TO TURN INTERIOR LIGHTS OFF AFTER 20 MINUTES TO PREVENT BATTERY DRAIN. THIS IS NOT ONLY FALSE ADVERTISEMENT BUT IS UNSAFE SINCE IT CAN EASILY LEAVE YOU STRANDED WITH A DEAD BATTERY.*AK

Vehicle Speed Control
Filed Jun 1, 20049,900 milesPA

VEHICLE HESITATES/FAILS TO MOVE FORWARD IN THE FOLLOWING MODE: AFTER BRAKING, WHEN THE VEHICLE IS STILL MOVING BETWEEN 5 TO 15 MPH, THE VAN DOES NOT RESPOND TO ACCELERATOR PEDAL INPUT; VEHICLE HESITATES WITH NO MOVEMENT FORWARD, THEN SHIFTS HARD INTO FIRST GEAR AND LURCHES FORWARD. WE HAVE HAD 2 CLOSE CALLS, WAITING FOR THE VEHICLE TO RESPOND TO ACCELERATOR PEDAL INPUT. ALSO, ACCELERATOR PEDAL HAS A DEAD SPOT. THE FIRST HALF INCH OF PEDAL CAUSES NO RESPONSE FROM VEHICLE). THIS "DEAD SPOT" ALONG WITH THE HESITATION NOTED ABOVE CAN RESULT IN A 2 SECOND RESPONSE FAILURE FROM THE VEHICLE. THIS SITUATION HAS PUT MY FAMILY IN HARMS WAY ON NUMEROUS OCCASIONS.*AK

Latches/Locks/Linkages › Doors › Latch
Filed May 28, 2004MD

THE MANUAL SLIDING DOOR ON MY 2004 TOYOTA SIENNA DOES NOT STAY LATCHED OPENED IN INTERMITTENT CIRCUMSTANCES. THE DOOR HAS ROLLED BACK ON MY 1 YEAR OLD DAUGHTER AND MYSELF, FORCEFULLY HITTING MY UPPER ARM. THE VEHICLE HAS BEEN TAKEN TO THE DEALER 4 TIMES REGARDING THIS PROBLEM WITH LATCH ADJUSTMENTS AND A NEW LATCH NOT CURING THE PROBLEM. IT SOUNDS AS IF OUR PROBLEMS ARE SIMILAR TO ODI ID#10067721 *LA

Fuel System, Gasoline › Storage › Tank Assembly › Mounting
Filed May 19, 2004CA

TWO MONTHS AGO CONSUMER RECEIVED A RECALL LETTER REGARDING THE FUEL TANK. DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. *AK

Engine and Engine Cooling
Filed May 14, 200414,000 milesWA

VEHICLE STALLED WHILE DRIVING. CONSUMER PULLED VEHICLE OFF THE ROAD. CONSUMER WAS UNABLE TO RESTART THE VEHICLE. ON MAY 14, 2004 VEHICLE WAS TOWED TO THE DEALERSHIP. HOWEVER, DEALERSHIP WAS UNABLE TO DETERMINE THE CAUSE OF THE PROBLEM. *AK

Power Train › Automatic Transmission
Filed May 11, 200412 milesMI

VEHICLE IS HAVING A PROBLEM WITH THE TRANSMISSION. THERE IS A 3 SECOND HESITATION INTERVAL BEFORE THE VEHICLE WILL MOVE INTO GEAR. WHEN DRIVING AROUND TOWN, IT IS AT IT'S WORSE. VEHICLE IS EQUIPPED WITH A 5 SPEED AUTOMATIC TRANSMISSION. *MR THE VEHICLE ONLY HESITATES WHEN DOWNSHIFTING. *NM

Power Train › Automatic Transmission
Filed May 11, 20046,000 milesOR

ONCE, WHILE DRIVING ON I-5, ON A SLIGHT INCLINE IN 'D'(OVERDRIVE), I SLOWED THE VEHICLE FROM 60 MPH TO AROUND 50 MPH BECAUSE OF TRAFFIC. THE VEHICLE THEN SEEM TO SLIP OUT OF GEAR, THE RPMS HIT APPROX. 6000, THEN THE VEHICLE CAUGHT A GEAR. IT REPEATED THIS SEVERAL TIMES. I PULLED OVER AND CALL THE DEALER. HE SAID TO IF THERE WERE NO WARNING LIGHTS, THEN IT'S PROBABLY OK. THE SECOND TIME WE WERE IN 'D' AND SLOWING FROM ABOUT 60MPH TO 50MPH COMING INTO A SLIGHT CORNER. THE VEHICLE REPEATED THE SAME JERKING. I NOTICE THAT WHEN SLOWING THE RPMS DIP BELOW 2000-1800 BEFORE THE SLIPPING OCCURS. I KEPT THE CAR ABOVE 2000 RPMS AT HIGHER SPENDS BY SHIFTING INTO '3' WHEN NEEDED. THIS SEEM TO AVOID THE PROBLEM? WE BROUGHT THE CAR IN TO THE DEALER. I WAS TOLD WHAT HAPPEN IS NORMAL OPERATION FOR THE NEW TRANSMISSIONS IN THE SIENNA AND HIGHLANDER? HOWEVER, LOSING POWER AND BEING JERKED AROUND DID NOT SEEM SAFE. I AM BRINGING IT TO ANOTHER DEALER ON THIS COMING FRIDAY.

Electrical System › Wiring › Rear Compartment/Trunk
Filed May 11, 20048 milesIN

TOYOTA HAS ELIMINATED THE BRAKE LIGHTS ON THE TAILGATE OF THE SIENNA. THE SMALL BRAKE LIGHTS THAT ARE ON THE CORNER OF THE REAR END ARE NOT SUFFICIENT AND WILL RESULT IN A HIGHER NUMBER OF SIENNAS GETTING REARENDED. THE DRIVER REARENDING THE SIENNA WILL TAKE THE BLAME WHEN THE SIENNA IS PARTIALLY AT FAULT.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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