2004 Toyota Sienna complaints

MY DRIVER SIDE SLIDING DOOR IS INOPERABLE. THE PASSENGER SIDE SLIDING DOOR MOTOR AND CABLE FAILED A FEW YEARS AGO NOW THE DRIVER SIDE CABLE BROKE. IT HAPPENED HAS ONE OF MY CHILDREN WAS OPENING THE DOOR FROM THE INSIDE AND IT ONLY OPENED ABOUT A FOOT WIDE. NOW THE DOOR ONLY OPENS ABOUT A FOOT AND MY 3 CHILDREN HAVE TO GET OUT OF THE PASSENGER SIDE. *TR

I AM THE 2ND OWNER OF A 2004 TOYOTA SIENNA. RECENTLY, THE PASSENGER SIDE POWER SLIDING DOOR WOULD START TO CLOSE BEFORE FULLY OPENING. THEN IT QUIT OPENING AT ALL. WHEN MANUALLY OPENED, THERE IS A CABLE THAT STICKS OUT UNDER THE REAR WINDOW. I TOOK IT TO THE LOCAL TOYOTA DEALER AND THEY SAID IT WOULD BE $1800 TO REPAIR! THEY SAID THE PART ALONE IS OVER $1000 AND THE REPAIR ISN'T COVERED UNDER MY EXTENDED WARRANTY. AFTER RESEARCHING THE PROBLEM ON THE INTERNET, I DECIDED TO FILE A COMPLAINT AS THIS SEEMS TO BE A VERY PREVALENT PROBLEM THAT TOYOTA WOULD RATHER IGNORE. PLEASE HELP! *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHEN CLOSING THE REAR DRIVERS SIDE SLIDING DOOR IT FAILED AND WOULD NOT CLOSE. THE CONTACT HAD TO DRIVE WITH THE DOOR TIED TOGETHER BY A ROPE TO KEEP IT IN PLACE WHILE DRIVING. THE DEALER INSPECTED THE VEHICLE AND MADE THE NECESSARY REPAIRS TO CORRECT THE FAILURE AT NO COST. TWO YEARS LATER, THE DRIVERS SIDE REAR SLIDING DOOR WOULD NOT CLOSE, HOWEVER, AFTER SEVERAL ATTEMPTS, THE CONTACT WAS ABLE TO CLOSE THE DOOR AND CURRENTLY IS UNABLE TO OPEN IT. THE PASSENGER REAR SLIDING DOOR IS CURRENTLY FAILING AND IT WILL NOT CLOSE PROPERLY AND OPENED WHILE DRIVING WITHOUT WARNING. THE CONTACT WAS ADVISED THAT THE MOTOR IN THE DOOR FAILED HE WOULD BE RESPONSIBLE FOR PAYING FOR THE REPAIRS. THE CONTACT IS IN THE PROCESS OF TAKING THE VEHICLE TO THE DEALER FOR FURTHER INSPECTION PER THE MANUFACTURER INSTRUCTIONS. THE FAILURE MILEAGE WAS 28,000 AND THE CURRENT MILEAGE WAS 109,000.

TOYOTA SIENNA 2004 LXE LIMITED ,POWER DOOR PROBLEM. THE CABLE BROKE AND DOORS ARE SHUT AND CANNOT BE OPENED FROM INSIDE OR OUTSIDE. ALSO IN THE WINTER DOORS FREEZE UP AND WILL NOT OPEN AS WELL. DRIVES SIDE DOOR RETURN ARM .. THE WELD BROKE AND CAUSES THE DOOR TO NOT CLOSE PROPERLY. THERE ARE A VERITY OF COSMETIC THINGS BUT I AM MOST CONCERNED ABOUT THE DOORS NOT BEING ABLE TO OPEN. THERE SEEMS TO BE ALOT OF TALK ABOUT THIS PROBLEM, I GUESS PEOPLE WILL HAVE TO DIE IN SOME KIND OF ACCIDENT BEFORE TOYOTA DOES ANYTHING...LORD FORBID THAT SHOULD HAPPEN. THANK FOR LISTENING. PS *TR

BOTH LEFT AND RIGHT SLIDING DOOR CABLES BROKE ON VAN. RIGHT DOOR WILL NOT OPEN AT ALL TWO MONTHS LATER LEFT BROKE AND OPENS ABOUT 12IN.THAT FOUR KIDS HAVE TO GET IN AND OUT. WILL COST$1500 EACH TO FIX. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHEN THE CONTACT STARTED THE VEHICLE, SHE NOTICED THAT THE STEERING COLUMN BECAME VERY STIFF AND DIFFICULT TO MANEUVER WHEN TURNING. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND THE MECHANIC STATED THAT A SHAFT WAS FAILING. THE REPAIR WOULD COST $375. THE CONTACT IS CURRENTLY WAITING FOR THE PARTS TO ARRIVE FOR THE REPAIR. SHE IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 111,000 AND CURRENT MILEAGE WAS 112,000.

TOYOTA SIENNA ELECTRIC SLIDING DOOR DOES NOT OPEN WITH BUTTON. CAN ONLY BE OPENED BY PULLING HARD ON OUTSIDE HANDLE. DEALER SUGGESTED REPLACING DOOR MOTOR. *TR

THE AC IN OUR 2004 TOYOTA SIENNA WENT OUT IN AUGUST (VERY HOT!); WE TOOK IT TO A REPAIR SHOP. TURNS OUT THE AC COMPRESSOR AND MULTIPLE RELATED PARTS NEEDED TO BE REPLACED DUE TO A PROBLEM WITH THIS PARTICULAR SYSTEM. CALLED AROUND TO ENSURE FAIR PRICE- MANY SHOPS REPORTED HAVING HAD THIS SAME PROBLEM ON THIS MAKE AND MODEL. HAD NECESSARY REPAIRS COMPLETED AT A COST OF OVER $1500. I WAS TOLD THE REPAIR ON A 2003 MODEL WAS ONLY $950 PLUS TAX, BUT SUBSEQUENT YEARS HAD MORE PROBLEMS AND REQUIRED MORE PARTS REPLACED BECAUSE OF DESIGN PROBLEMS. HAVING AC IS NOT ONLY COMFORT, BUT ALSO SAFETY- WE BOUGHT THIS VEHICLE BECAUSE WE HAVE YOUNG CHILDREN AND THEY WOULD GET QUITE HOT, SWEATY, RED-FACED, ETC. WITHOUT REAR AC IN OUR FORMER VEHICLE. IT SEEMS THIS IS A WIDESPREAD PROBLEM WITH THIS MAKE AND MODEL. I'VE READ TOYOTA KNEW ABOUT THIS PROBLEM AND EXTENDED THE WARRANTY FOR AC (ALTHOUGH OWNERS WEREN'T INFORMED, AND WE ARE PAST THAT LIMIT ANYWAY); HOWEVER, IF THIS IS SUCH A HUGE PROBLEM THERE SHOULD BE A RECALL WITH THE A PREVENTIVELY FIX RATHER THAN WAITING FOR OWNERS TO INCUR SUCH HUGE BILLS AND NOT HAVE THE ABILITY TO KEEP THEIR FAMILIES COOL WHILE THEY DRIVE. THIS MAY SEEM MOSTLY COMFORT, BUT FOR THOSE WITH YOUNG CHILDREN, THE ELDERLY, AND OTHER AT-RISK POPULATIONS, AC IS ALSO VERY MUCH ABOUT SAFETY. *TR

MY 2004 TOYOTA SIENNA DOOR CONTINUES TO OPEN WHILE I AM DRIVING DOWN THE ROAD. I DO NOT FEEL IT IS SAFE TO HAVE PASSENGERS ANYMORE. IT IS A POWER DOOR. *TR

INITIAL NOTE: THIS IS A DANGEROUS DEFECT. TOYOTA SHOULD BE ORDERED TO RECALL THIS VEHICLE TO FIX THIS PROBLEM. WE HAVE A 2004 SIENNA LE, WITH ABOUT 70,000 MILES ON IT. A FEW WEEKS AGO, WE NOTICED SOME DIFFICULTY WITH THE PASSENGER SIDE POWER DOOR. THE PROBLEMS BEGAN WITH THE DOOR NOT OPENING WHEN WE USED THE REMOTE CONTROL OR THE BUTTON IN THE FRONT OF THE CAR. THE DOOR SEEMED TO FUNCTION NORMALLY WHEN PULLING THE HANDLE, SO WE THOUGHT THE PROBLEM WAS LIMITED TO THE REMOTE CONTROLS. WHEN WE WERE AWAY AT A CAMPING TRIP FROM JULY 24 - 26, I NOTICED THE PROBLEM HAD STARTED TO AFFECT THE HANDLE AS WELL. THE DOOR WOULD HESITATE, BUT WOULD OPEN NORMALLY IF I PULLED IT A SECOND TIME. WHEN WE RETURNED HOME, AFTER MY FAMILY EXITED THE VEHICLE, I TRIED TO OPEN THE DOOR TO UNLOAD THE CAR. IT DID NOT OPEN, SO I PULLED THE HANDLE A SECOND TIME. THE DOOR BEGAN TO OPEN. I THEN HEARD A "POP" AS THE REAR SIDE WINDOW, NEXT TO THE THIRD ROW OF SEATS, SHATTERED. THERE WAS A PLASTIC STRIP LYING ON THE DRIVEWAY ALONG WITH SHATTERED GLASS. SHATTERED GLASS COVERED THE INTERIOR AS WELL. THE DOOR WAS HANGING DOWN SLIGHTLY. THE INTERNAL "WHEELS" FOR THE DOOR HAD COME OFF THEIR TRACK; THE INTERNAL CABLES WERE FRAYED. I COULD NOT CLOSE THE DOOR COMPLETELY. WE FOUND NUMEROUS COMPLAINTS ABOUT THIS DOOR MALFUNCTIONING ON 2004 SIENNAS. WE REPORTED OUR PROBLEM TO TOYOTA, REFERRING TO THE OTHER COMPLAINTS, BUT TOYOTA HAS DONE NOTHING. WE ARE THANKFUL THAT OUR CHILDREN WERE NOT IN THE CAR WHEN THIS HAPPENED, AS

I HAVE A 2004 TOYOTA SIENNA THAT HAS MANUAL SLIDING REAR DOORS. I HAVE REPLACED THE HANDLES ON BOTH DOORS WITHIN THE LAST 6 MONTHS. THE LATEST ONE I REPLACED WAS THE REAR PASSENGER SIDE DOOR. THE APPARENT REASON FOR THESE BREAKING OFF IS THE FACT THAT THE DOORS ARE JAMMING AND IT IS EXTREMELY DIFFICULT TO OPEN THE DOOR. EVEN THOUGH I HAVE REPLACED THE REAR PASSENGER HANDLE, IT STILL WILL NOT OPEN FROM THE INSIDE OR OUTSIDE...IT DOES OPEN ON "OCCASION" BUT IT IS FINICKY.. I HAVE GONE ON LINE AND NOTICED THOUSANDS OF OTHER TOYOTA SIENNA OWNERS ARE EXPERIENCING IDENTICAL PROBLEMS WHICH LEADS ME TO FEEL STRONGLY THAT THIS SHOULD BE A "RECALL" ISSUE THAT SHOULD BE COVERED BY TOYOTA!! I HAVE 2 SMALL CHILDREN THAT TRAVEL IN THIS VEHICLE AND THIS COULD BE A LIFE THREATENING ISSUE, GOD FORBID! *TR

THE RIGHT REAR ELECTRIC SLIDING DOOR STOPPED WORKING. IT WAS DIFFICULT TO OPEN. I TOOK IT TO THE DEALER AND THEY ADVISED ME THAT THE CABLE HAD BROKEN. ABOUT TWO WEEKS AFTER I TOOK IT TO THE DEALER, THE DOOR JAMMED COMPLETELY AND YOU COULD NOT EVEN OPEN IT MANUALLY. THIS PRESENTS A HAZARD IF THERE IS A FIRE IN THE VAN OR AN ACCIDENT THAT REQUIRES A PASSENGER TO EXIT QUICKLY. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT HAS NOT BEEN ABLE TO USE THE DOOR LOCKS IN HER VEHICLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. RECENTLY, WHILE ATTEMPTING TO STOP THE VEHICLE, THE REAR PASSENGER SIDE DOOR OPENED. IN ADDITION, THE BATTERY FAILED AND WAS REPLACED TWICE BY THE DEALER. THE FAILURE WAS NOT CORRECTED AND THE DEALER STATED THAT THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT REPLACED THE BATTERY HERSELF WITH A HEAVY DUTY BATTERY. SHE TOOK THE VEHICLE BACK TO THE DEALER AND THEY STATED THAT THE DOOR MOTOR FAILED, AND THAT THE DOOR WAS AN INCH OFF THE DOOR TRACK. THE ESTIMATED COST OF REPAIR WAS $1,800. THE FAILURE MILEAGE WAS 62,000 AND CURRENT MILEAGE WAS 64,000.

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE ATTEMPTING TO OPEN THE PASSENGER SIDE DOOR WITH THE DOOR HANDLE, THE CONTACT NOTICED THAT THE CABLE UNDER THE REAR WINDOW SNAPPED DUE TO CORROSION. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE CENTRAL HINGE NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 95,000.

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER SIDE POWER SLIDING DOOR FAILED. THE DEALER STATED THAT THE ENTIRE MOTOR ASSEMBLY FOR THE DOOR NEEDED TO BE REPLACED AT THE COST OF $1,000. THERE WERE NO RECALLS FOR THIS COMPONENT. THE FAILURE MILEAGE WAS 60,000.

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT AND A CHILD OPENED THE FRONT DRIVER'S SIDE DOOR FROM THE EXTERIOR OF THE VEHICLE. SUDDENLY, THE DOOR CLOSED ABRUPTLY. THE CHILD WAS STRUCK WHILE IN THE PATHWAY OF THE DOOR, BUT WAS NOT INJURED. THE CONTACT HEARD A CLUNKING NOISE COMING FROM THE DOOR PRIOR TO THE FAILURE ON SEVERAL OCCASIONS. WHENEVER THE FRONT DRIVER'S SIDE DOOR WAS ACCESSED, THE FAILURE WOULD OCCUR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION AND THEY PROVIDED A REFERRAL TO AN AUTO BODY SHOP FOR REPAIR. THE TECHNICIAN STATED THAT THE FAILURE WAS CONTRIBUTED TO FAILED WELDS. THE CONTACT WAS ADVISED TO REPLACE THE DRIVER'S SIDE DOOR AT THE ESTIMATED COST OF $1,500. THE VEHICLE HAS NOT BEEN REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE 65,000.

WHILE ATTEMPTING TO OPEN THE POWER SIDE DOOR, THE CABLE TO OPEN IT SNAPPED CAUSING THE DOOR TO NOT OPEN. THIS RENDERS THE POWER DOOR INOPERABLE. TOYOTA HAS A SERVICE NOTICE ON THIS BUT THE COST TO FIX IT ACCORDING TO TOYOTA IS $850. *TR

I OWN A 2004 TOYOTA SIENNA. I BOUGHT THE VAN WHEN IT FIRST CAME OUT, HAD TO WAIT A COUPLE OF WEEKS TO GET IT (BECAUSE OF DEMAND) AND PAID FULL STICKER PRICE. LAST YEAR, WHILE DRIVING, MY AIR CONDITION UNIT WENT. IT IS BLOWING WARM AIR. I TOOK IT TO A GARAGE TO GET IT LOOKED AT AND WAS TOLD THAT COMPRESSOR WAS WORKING AND FREON IS FULL. I DID SOME RESEARCH ON MY OWN AND FOUND OUT THERE ARE NUMEROUS COMPLAINTS FROM PEOPLE, WITH THE SAME YEAR AND MAKE. SOME OF THESE PEOPLE HAVE SPENT UP TO $4,000 TO GET REPAIRS WITH STILL NO SATISFACTION. APPARENTLY, TOYOTA WAS AWARE OF THE PROBLEM WITH THE AIR CONDITIONING UNITS IN THE 2004 AND 2005 MODELS AND MADE THE CORRECTIVE CHANGES IN THE FOLLOWING YEAR. HOWEVER, NEVER INFORMED THE OWNERS OF POTENTIAL REPAIRS. *TR

*****2004 SIENNA POWER SLIDING DOOR FELL OFF********I PURCHASED A 2004 TOYOTA SIENNA MINIVAN BRAND NEW IN MARCH 2003. I LOVED THE VAN UNTIL THE SUMMER OF 2007. WE HAD THE OPTIONAL POWER REAR PASSENGER SLIDING DOOR. AT THE BEGINNING OF SUMMER, THE POWER CABLE SNAPPED SO WE CHANGED THE DOOR SETTING TO MANUAL UNTIL WE COULD HAVE IT REPAIRED. THIS MANUAL SETTING WAS WORKING FINE AND WE TOOK A 2 HOUR ROAD TRIP TO ATTEND A LACROSSE TOURNAMENT FOR OUR SON ABOUT A WEEK LATER.***** OUR DAUGHTER WHO WAS 4 AT THE TIME ALWAYS SAT IN THE PASSENGER SEAT FURTHEST TO THE BACK. AFTER WE ARRIVED AT THE TOURNAMENT, MY HUSBAND WENT BACK TO THE VAN TO RETRIEVE A CHAIR. HE UNLOCKED THE VAN, OPENED THE SIDE, REAR PASSENGER DOOR AND THE DOOR WENT ROLLING DOWN THE TRACK, DISENGAGED, SLID OFF THE TRACK, ALL THE WAY BACK AND SMASHED IN THE SMALL REAR SIDE WINDOW NEXT TO WHERE MY DAUGHTER NORMALLY SAT COVERING THE ENTIRE BACK INTERIOR WITH GLASS.****** IT TOOK 90 MINUTES TO GET THE DOOR BACK ONTO THE TRACK AND ENGAGED SO THAT WE COULD DRIVE HOME. I CONTACTED TOYOTA IMMEDIATELY THE NEXT DAY TO FIND OUT WHAT COULD BE DONE TO HAVE THE CAR FIXED AND WAS TOLD THAT I NEEDED TO FILE A CLAIM, WHICH I DID. AFTER THE CLAIM WAS FILED I WAS TOLD THAT THIS WAS NOT A PROBLEM WHICH HAD BEEN REPORTED AND THAT THERE WAS NO RECALL IN EFFECT, SO TOYOTA WOULD NOT COVER PAYMENT TO REPAIR THE DAMAGE. THEY SUGGESTED I CALL THE DEALERSHIP WHERE I HAD PURCHASED THE VAN TO SEE IF THEY WERE WILLING TO HELP. I CONTACTED MY DEALER?

2004 TOYOTA SIENNA LE POWER DOOR CABLE FAILED AND THUS DOOR CAN NOT BE CLOSED. THE COATING OVER THE CABLE WORE OUT AND ULTIMATELY WIRE FAILED. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE HEADLIGHT COLLECTS CONDENSATION. THE FAILURE HAS BEEN OCCURRING FOR ONE YEAR. HE DISCOVERED THAT MANY OTHER CONSUMERS WERE EXPERIENCING THE SAME ISSUE AND DECIDED TO FILE A REPORT. THE DEALER WAS NOTIFIED AND DISREGARDED THE ISSUE. THE FAILURE MILEAGE WAS 75,000 AND CURRENT MILEAGE WAS 110,000.

DEFECT WITH TOYOTA SIENNA POWER DOOR. THE DOOR MOTOR / TRAIN MECHANISM IS PRONE TO BREAKING LEAVING THE DOOR STUCK IN AN OPEN POSITION. THITS MAKES THE CAR UNUSABLE AND/OR VERY UNSAFE. CLEARLY A MINIVAN IS MEANT TO TRANSPORT CHILDREN. THIS HAS HAPPENED TO MY 2004 SIENNA TWICE IN THE LAST 12 MONTHS. THIS CLAIM IS FOR THE MOST RECENT INCIDENT. *TR

2004 SIENNA TOYOTA VAN SIDE AUTOMATIC DOOR BROKE, WOULD NOT OPEN, NOW THE LOCK HAS BROKE ON THE DOOR AND THE DOOR WILL NOT STAY SHUT, HIGH SAFETY ISSUE. *TR

I HAVE A 04 SIENNA W/ 49,000 MILES. THE CHECK ENGINE LIGHT, VSC AND TRAC CONTROL LIGHT CAME ON SEVERAL TIMES SINCE I PURCHASED MY CAR BACK IN 04. THEY WOULD JUST TURNED OFF AFTER THE CAR WAS SHUT OFF. *TR

2004 TOYOTA SIENNA XLE MINIVAN WAS AT A BODY SHOP FOR ANOTHER PROBLEM. THE TECHNICIAN DROVE THE VAN AROUND AND NOTED SOME STRANGE FEEL IN THE STEERING AND EXAMINED THE FRONT SUSPENSION. THE RUBBER BUSHINGS IN BOTH CONTROL ARMS WERE CRACKED AND FALLING APART LEADING TO SLOP IN THE STEERING AND MOVEMENT OF THE FRONT END. THE SHOP ADVISED THAT THIS COULD LEAD TO LOSS OF CONTROL AND WAS A DANGER TO DRIVING. REPAIRS HAD TO BE MADE THAT INCLUDED REPLACEMENT OF BOTH CONTROL ARMS SINCE THEY COME AS AN ASSEMBLY. THERE ARE OTHER REPORTS OF SIMILAR RUBBER BUSHING FAILURES FROM OTHER 2004 TOYOTA SIENNA OWNERS. THIS IS A CRITICAL SAFETY AND QUALITY PROBLEM A THE VEHICLE SHOULD BE SUBJECT TO A MANUFACTURER RECALL FOR REPAIR. OTHER SYMPTOMS ARE THAT THE FRONT TIRES (80K MILEAGE WARRANTY) ARE WORN OUT AFTER JUST 25K. *TR

A/C FAILURE, THE WHOLE SYSTEM IS SUB-STANDARD, VALVES, LINES, COMPRESSOR. HAVE BEEN IN THE SHOP FOR 2 YEARS. NOTICED A LOT OF COMPLAINTS ON-LINE FOR THIS MODEL. *TR

2004 TOYOTA SIENNA AUTOMATIC SLIDING DOOR HAS BROKEN. A CHILD CANNOT OPEN THIS DOOR, WHICH RAISES SERIOUS SAFETY CONCERNS. THIS IS A COMMON PROBLEM WITH THE SIENNA, AS ATTESTED TO BY MEMBERS OF THIS FORUM: HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0EB3FD GIVEN THE SERIOUS AND ENDEMIC NATURE OF THIS FAILURE, I ENCOURAGE YOU TO FORCE A RECALL. *TR

2004 TOYOTA SIENNA LE, POWER SLIDING DOOR IS NOT WORKING, TSB-0085-09 TSB NUMBER:TSB-0085-09NHTSA NUMBER:10029190TSB DATE:MARCH 13, 2009DATE ADDED TO FILE:JUNE 24, 2009 FAILING COMPONENT: STRUCTURE:BODY:DOOR SUMMARY: TOYOTA: VEHICLES MAY EXPERIENCE A CONDITION WHERE THE POWER FUNCTION OF THE SLIDING DOOR IS INOPERATIVE. HTTP://WWW.ABOUTAUTOMOBILE.COM/TSB/2004/TOYOTA/SIENNA. *TR

THE POWER SLIDING DRIVER-SIDE DOOR OF OUR 2004 TOYOTA SIENNA JAMMED OPEN RECENTLY. TURNING IT TO MANUAL MODE, WE WERE FINALLY ABLE TO CLOSE THE DOOR. THEN IT WOULD ONLY OPEN ABOUT 10 INCHES WIDE WITH GREAT FORCE APPLIED TO IT. THERE IS NO CHANCE WHATSOEVER MY 10 YEAR OLD DAUGHTER COULD OPEN OR CLOSE THAT DOOR EVEN IN MANUAL MODE BECAUSE SHE IS SIMPLY NOT STRONG ENOUGH. IN ADDITION, THE PASSENGER-SIDE POWER DOOR WOULD MAKE A GRINDING NOISE AS IT WOULD OPEN AND CLOSE. I TOOK THE VAN TO THE LOCAL TOYOTA DEALERSHIP WHO INFORMED ME IT WOULD BE $1,700 TO REPAIR EACH DOOR BECAUSE IT IS OUT OF WARRANTY! IRONICALLY, I MENTIONED A POPPING NOISE WHENEVER THE DRIVER'S DOOR IS OPEN OR CLOSED. TURNS OUT TOYOTA HAS DECIDED TO FIX THAT DEFECT FOR FREE WHICH IS NOT NEARLY THE SAFETY ISSUE OF POWER SLIDING DOORS NOT FUNCTIONING WHERE SMALL CHILDREN NEED TO OPEN AND CLOSE THEM. AFTER BROWSING THIS ISSUE ON THE WEB, IT IS CLEAR TOYOTA KNOWS ABOUT THIS DEFECT BUT HAS CHOSEN TO IGNORE IT. I CAN ONLY SUSPECT BECAUSE OF THE LARGE AMOUNT OF REVENUE THEIR DEALERS OBTAIN WITH EACH DOOR REPAIR. FOR SAFETY REASONS, I FELT COMPELLED TO HAVE BOTH POWER SLIDING DOORS FIXED. THE DEALER'S FINAL BILL FOR THIS REPAIR OF BOTH DOORS WAS $3,800 DOLLARS... BUT THEY FIXED THE POPPING DRIVER'S DOOR FOR FREE AS PART OF SOME CUSTOMER SUPPORT PROGRAM. THERE ARE HUNDREDS OF 2004 SIENNA SLIDING DOOR COMPLAINTS POSTED ALL OVER THE WEB. SO FAR, TOYOTA HAS NOT TAKEN ANY INTEREST IN OR RESPONSIBILITY FOR THIS DEFECT. THIS IS

2004 TOYOTA SIENNA'S DRIVER SIDE AUTOMATIC SLIDING DOOR FELL OFF OF THE VEHICLE AS THE CABLE CAME OFF OF ITS TRACK AND WOUND TIGHTLY AROUND THE MOTOR [LOCATED INSIDE THE DOOR]. THE VERY TIGHTLY WOUND CABLE AROUND THE MOTOR PULLED THE DOOR OFF THE TRACK CAUSING A QUOTED $1,800 IN REPAIRS. *TR

WHILE DRIVING ON THE FREEWAY THE GLASS SUNROOF/MOONROOF OF MY 2004 TOYOTA SIENNA XLE SHATTERED. FROM THE PATTERN OF THE GLASS BREAKAGE IT LOOKS LIKE THE GLASS BROKE DUE TO INTERIOR CABIN PRESSURE. THIS IS ACTUALLY THE SECOND TIME THIS HAS OCCURRED WITH THIS VEHICLE. WE HAD BEEN ON THE ROAD FOR ABOUT 4 HOURS, WE DID NOT HIT A POTHOLE AND WE HAD NOT GONE UNDER AN OVERPASS. WE HEARD A LOUD BOOM AND THEN THE SOUND OF BROKEN GLASS ON THE ROOF AND DROPPING ONTO THE SUNSHADE. LUCKILY THE SUNSHADE WAS CLOSED OR MY WIFE AND KIDS WOULD HAVE BEEN SHOWERED WITH BROKEN GLASS. I CALLED MY INSURANCE COMPANY AND THE GLASS WAS REPLACED BY THE DEALER ONLY PART. *TR

2004 TOYOTA SIENNA SIDE DOOR CABLE BROKE NOT ALLOWING THE DOOR TO CLOSE PROPERLY CAUSING A HAZARD. *TR

THERE WERE NO EVENTS LEADING UP TO THE FAILURE AS IT WORKED FINE ONE MINUTE AND THE NEXT MINUTE IT STOPPED. I BROUGHT IT TO BOCH TOYOTA IN NORWOOD MASS WHERE WE BOUGHT THE VAN AND HAVE BROUGHT IT IN FOR REGULAR MAINTENANCE AND WE WERE TOLD THAT THE AUTOMATIC DOOR CABLE FRAYED WHICH CAUSED THE DOOR LATCH TO SEIZE. MY DRIVER SIDE SLIDING DOOR IS INOPERABLE. IN ORDER TO ASSURE THE SAFETY OF MY CHILDREN, WE MAY HAVE NO CHOICE OTHER THAN TO CUT THE CABLE AS WE CANNOT AFFORD THE $2000.00 TO FIX IT TODAY. ONCE PUT INTO MANUAL MODE, THE DOOR WOULD REQUIRE A STRONG ADULT TO OPEN THEM, AND CERTAINLY CANNOT BE OPERATED BY OUR YOUNG CHILDREN. ALSO ALTHOUGH THE DOOR WILL NOT OPEN OR CLOSE IT IS NOT CLOSED SECURELY AND THE WARNING LIGHT REMAINS ON ALERTING US THE DOOR IS STILL OPEN. THESE ARE MOST DEFINITELY DESIGN FLAWS BY THE TOYOTA ENGINEERS. THIS POSES VALID SAFETY CONCERNS TO ANYONE OWNING THE TOYOTA SIENNA 04 AND NEEDS TO BE A RECALL FOR THIS REASON. *TR

AUTOMATIC DOOR WILL NOT CLOSE PROPERLY DUE TO A FRAYED CABLE. *TR

2004 TOYOTA SIENNA PASSENGER SIDE POWER DOOR STOPPED WORKING, UNABLE TO OPEN EITHER IN POWER OR MANUAL MODE. THIS SEEMS TO BE A COMMON DEFECT WITH SIENNAS, TOYOTA IS UNWILLING TO FIX THE PROBLEM. THIS WOULD BE A SERIOUS SAFETY HAZARD IN THE EVENT OF AN ACCIDENT. *TR

TOYOTA SIENNA POWER DOOR CABLE REPAIR. *TR

I OWN A 2004 TOYOTA SIENNA AND MY SLIDING MOTOR HAS GIVEN OUT AND I SEE THIS PROBLEM IS JUST NOT HAPPENING TO A FEW VEHICLES AND FROM WHAT I UNDERSTAND IT ALSO COULD POSSIBLY LEAD TO A SAFETY ISSUE. I OFFICIALLY WOULD LIKE TO SEE THIS PROBLEM RESOLVED BEFORE IT IS TOO LATE. *TR

TOYOTA SIENNA 2004 POWER SLIDING DOOR BROKE. DEALER SAID IT WOULD BE 1800 TO REPAIR. I HAVE SEEN NUMEROUS COMPLAINTS FOR THE SAME PROBLEM AND NOBODY IS GETTING HELP FROM TOYOTA. NEEDS TO BE DIRECTED AS A RECALL OR SAFETY IS SINCE THOSE DOORS ARE A PRIMARY MEANS OF EGRESS FROM REAR SET PASSENGERS. *TR

THE PASSENGER SIDE POWER SLIDING DOOR ON MY 2004 TOYOTA SIENNA HAS FAILED -- WE HAVE JUST UNDER 45K MILES ON THE VEHICLE. WE PRESSED THE BUTTON TO CLOSE THE DOOR AND, AS IT WAS CLOSING, HEARD A GRINDING NOISE. UPON FURTHER INSPECTION, THE CABLE WAS BROKEN. FORTUNATELY WE WERE ABLE TO GET THE DOOR CLOSED, BUT NOW THE DOOR IS UNABLE TO OPEN MORE THAN 12 INCHES OR SO. I TOOK THE VEHICLE IN FOR SERVICE AND FOUND THAT PARTS/LABOR IS $1800+. SOME QUICK RESEARCH ON THE WEB POINTS TO THIS BEING A FAIRLY COMMON PROBLEM WITH THE VEHICLE. THIS IS CLEARLY A MANUFACTURING DEFECT AS THE CABLE SIMPLY FRAYS AND FAILS OVER TIME. FOR SOMEONE WITH A NEWBORN AND TWO OTHER CHILDREN, LOSS OF ACCESS TO THIS DOOR IS A PROBLEM. *TR

2004 SIENNA MINI-VAN: POWER REAR HATCH SUDDENLY CLOSED ON ME WHILE PUTTING IN SOME GROCERIES. MINOR SCRAPES AND BRUISES BUT WAS PAINFUL. THIS HAPPENS WHETHER THE DOOR IS OPEN MANUALLY, REMOTE BUTTON, OR BUTTON INSIDE CAR. DOOR GOES UP ALL THE WAY, THEN SUDDENLY AND QUICKLY CLOSES IN 1-2 SECONDS. *TR

MY 2004 TOYOTA SIENNA PASSENGER SIDE SLIDING DOOR WILL NOT CLOSE AND HAS CAUSED CHILDREN ISSUES WHEN CLOSING THE DOOR MANUALLY. *TR

2004 TOYOTA SIENNA MINIVAN - I DID SOME SEARCHING AND FOUND MANY OTHERS WITH THIS SAME PROBLEM - THE CABLE TO THE POWER DOOR JAMMED IN THE ASSEMBLY PREVENTING THE DOOR FROM CLOSING FULLY THE COATING ON THE CABLE IS FRAYED, CRACKING, AND THE CABLE IS RUSTED IN VISIBLE AREAS. WITH SEEING THIS AND READING UP ONLINE I AM ASSUMING THE COATING HAS BROKEN DOWN OR SCRUNCHED UP INTERNALLY ON THE DOOR. I CAN SEE THIS HAPPENING ON THE DRIVERS SIDE OF MY VEHICLE AS WELL & AM SURE IT IS JUST A MATTER OF TIME BEFORE THE DOOR NO LONGER FUNCTIONS ON THAT SIDE EITHER. I HAD TO DISASSEMBLE THE ENDS OF THE CABLE JUST TO GET MY DOOR TO CLOSE. I HAVE CALLED TOYOTA AND BEEN TOLD TO TAKE IT TO A DEALER BUT THAT THERE WAS ONLY A TECH SERVICE BULLETIN RELATING TO THIS - NOT A RECALL. (TOYOTA TSB EL004-04) I WILL BE TAKING IT TO THE DEALER BUT GOT THE DISTINCT IMPRESSION THEY HAVE NO INTENTION OF DOING THIS UNDER ANY KIND OF WARRANTY REPAIR. SOMETHING LIKE THIS THAT PREVENTS A DOOR FROM CLOSING SHOULD BE A RECALL, ESPECIALLY WITH THE VOLUME OF POSTS I'VE BEEN ABLE TO EASILY FIND REGARDING THIS. REPAIR COSTS I HAVE SEEN IN POSTS ARE RIDICULOUS ($1000 & UP WITH MANY AROUND $1600). *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHEN THE CONTACT ATTEMPTED TO CLOSE THE AUTOMATIC DOOR ON THE REAR PASSENGER EXIT, THE DOOR FAILED AND WOULD NOT CLOSE. HE HAD TO DRIVE THE VEHICLE WITH THE DOOR AJAR. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THE AUTOMATIC DOOR MOTOR OR CONTROLLER FAILED. HE RESEARCHED THE FAILURE AND WAS ABLE TO DETERMINE THAT BY CUTTING THE CABLE, THE DOOR WOULD SHUT. THE CONTACT CUT THE CABLE AND THE DOOR WAS ABLE TO CLOSE. THE REAR PASSENGER SLIDING DOOR CONTINUED TO FAIL AND WOULD NOT LATCH OR LOCK. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY COULD NOT OPEN THE DOOR. THEY CONCLUDED THAT THE MOTOR IN THE DOOR AND THE LOCKS NEEDED TO BE REPLACED AT THE COST OF $2,300. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 160,000 AND CURRENT MILEAGE WAS 183,000.

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE CABLES FOR THE PASSENGER SLIDING DOOR SNAPPED, WHICH CAUSED THE COMPONENT TO FAIL. TWO WEEKS LATER, THE MANUAL SLIDING DOOR FAILED. THE OCCUPANTS MAY BE UNABLE TO EXIT THE VEHICLE IN THE EVENT OF A CRASH. THE DEALER STATED THAT THE MOTOR AND CABLES FOR THE DOOR WOULD HAVE TO BE REPLACED AT THE COST OF $1,500. THE VEHICLE HAS NOT BEEN REPAIRED DUE TO THE COST. THE MANUFACTURER DID NOT ASSIST. THE FAILURE AND CURRENT MILEAGES WERE 44,000.

POWER SLIDING DOOR CABLE SNAPPED, REAR PANEL WINDOW SHATTERED, HINGE FAILED - MY SON WENT TO OPEN DOOR FROM OUTSIDE AND IT SEEMED TO FALL OFF TRACK - BACK WAS LOWER AND IN TRYING TO SHUT DOOR, WHEN PRESSED POWER BUTTON AGAIN THE REAR PANEL WINDOW SHATTERED; DEALERSHIP SAID HINGE NEEDS TO BE REPLACED, AND THAT THE CABLE HAD SNAPPED BUT THEY HAD NEVER SEEN ANYTHING LIKE THIS BEFORE. HAD SHOWN THE CAR TO DEALERSHIP LAST MONTH AND THEY SAID DOOR WAS "A LITTLE MISALIGNED" AND COULD BRING IN WHEN I HAD A CHANCE FOR DOOR TO BE REALIGNED - DEALER NOW SAYS ALL 4 CASTERS THE DOOR RIDES ON IN THE UPPER TRACK HAD COMPLETELY WORN AWAY. ALSO CAR DOOR INOPERABLE PART OF EVERY WINTER - "FREEZES" CLOSED - WAS TOLD THAT IT WAS WEATHER RELATED BUT APPARENTLY THIS IS AN ISSUE WITH THIS CAR - WE DO NOT USE THAT DOOR IN WINTER BECAUSE IT DOES NOT OPEN AND KIDS CANNOT GET IN OR OUT FROM THAT SIDE. *TR

THE VAN WAS SITTING IN THE GARAGE. WHEN THE DOOR WAS OPENED WITH THE REMOTE CONTROL DEVICE, THE CABLE BROKE AND JAMMED THE DOOR OPENED. IT TOOK 1 HOUR TO GET THE DOOR CLOSED. IT HAS BEEN JAMMED SHUT EVERY SINCE. THE COST TO REPAIR IT IS $1500. *TR

THE SLIDING REAR PASSENGER DOOR ON OUR 2004 SIENNA FAILED AS A RESULT OF A RUSTED / FRAYED CABLE. THE DOOR IS STUCK IN THE CLOSED POSITION SO THAT MY CHILDREN MUST EXIT INTO TRAFFIC. IN CASE OF AN ACCIDENT WE WOULD BE UNABLE TO EXIT THAT DOOR. THIS APPEARS TO BE A COMMON SAFETY PROBLEM THAT TOYOTA HAS FAILED TO ADDRESS. *TR

ON A 2004 TOYOTA SIENNA LE WITH 84K MILES, THE PASSENGER POWER SLIDING DOOR CABLE SNAPPED LEAVING THE DOOR HALFWAY OPEN AND UNABLE TO BE OPENED OR CLOSED FULLY. MY WIFE HAD TO DRIVE OUR THREE KIDS HOME WITH THE DOOR NOT FULLY CLOSED. ABOUT ONE WEEK PRIOR TO THE FAILURE, THE DOOR WOULD SOMETIMES ACT AS IF SOMETHING WERE BLOCKING IT FROM CLOSING OR OPENING, SO THAT IT WOULD REVERSE ITSELF FOR NO APPARENT REASON. TOYOTA QUOTED ABOUT $3500 FOR REPAIR, WITH APPROXIMATELY $800 IN PARTS AND THE REST IN LABOR. I PURCHASED A REPAIR MANUAL AND DISCONNECTED THE BROKEN CABLES TO RENDER THE DOOR OPERABLE IN A NON-POWERED FASHION. THE POWER SLIDING DOOR MOTOR AND CABLES HAVE NOT BEEN REPLACED TO DATE. *TR

PREMATURE FAILURE OF POWER DRIVE MECHANISM OF DRIVER AND PASSENGER REAR SIDE DOORS. DUE TO A TOYOTA-KNOWN DEFECT (TOYOTA TSB #EL004-04), THE DRIVE CABLE CAN SNAP, RENDERING THE POWER CONTROL OF THE DOOR INOPERABLE. THIS CAUSES THE DOOR TO BE STUCK PARTIALLY OPEN UNTIL IT IS REPAIRED. THIS ISSUE IS WIDELY KNOWN BY TOYOTA SERVICE DEPARTMENTS AND TOYOTA CUSTOMERS REPORTING ON VARIOUS INTERNET WEB SITES. *TR

TOYOTA SIENNA 2004 ELECTRIC SLIDING DOOR PASSENGER SIDE BROKE - CABLE SNAPPED. A METAL SKINNY CABLE IS NOW HANGING FROM THE OUTSIDE OF THE CAR, NEXT TO THE THIRD ROW WINDOW. MY CAR HAS 43,000 MILES, SO NOT COVERED BY WARRANTY ANYMORE. THE DEALER TELLS ME THAT THE COST OF REPAIR IS $1,500!!! THE DEALER CLAIMS THAT THE MOTOR AND ALL CABLES HAVE TO BE REPLACED. *TR