2002 Toyota Sienna complaints

I BOUGHT A USED SIENNA MINI VAN FROM TOYOTA IN MD WITH 55.000 MILES ON IT WITH ALL THE WARRANTIES.WHEN WE WENT TO USE THE REAR SEAT BELT ON DRIVER'S SIDE WE NOTICED IT WOULD NOT RETRACT. WE TOOK IT TO DEALER ,AND AFTER HAVING IT FOR A FEW DAYS THEY CALLED ME AND TOLD ME THAT THE REAR SEAT BELTWAS NOT UNDER WARRANTY, AND IT WOULD BE $ 500.00 TO REPLACE. THEN THE THE MAMAGER FOR THE PARTS DEPARTMENT CALED ME, AND SAID THAT THEY WILL COVER HALF THE BILL.I DECLINED SINCE WE NEVER USED THAT SEAT BELT .THEN HE TOLD ME THAT HE WOULD TALK TO THE USED CAR DEPARTMENT ABOUT COVERING SOME OF THE COST HE HAS NOT RETORNED MY CALLS AND EHEN I GO INTO THE DEALERSHIP THEY TOLD ME HE WAS OUT SICK.WERE EXECTING OUR 4 TH CHILD AND WE NEEDED A WORKING SEAT BELT SO WE HAD THE OPTION OF USING THE REAR SEAT BELT SINCE WE STILL WERE MAKING PAYMENTS ON THIS MINI VAN.WE ALSO HAD A MID SEAT THAT SEEMED TO BE LOOSE, AND THE PART NUMBER THEY GAVE ME WAS WRONG .CAN YOU HELP ME WITH THIS SINCERLY , A AM ACONCERNED MOTHER. *AK

SEAT BELT FAILURE ON 5 OF 7 SEATS IN 2002 TOYOTA SIENNA VAN - MULTIPLE TIMES AND CONTINIOUS AND ON-GOING PROBLEM - ONLY 3 WORK AS OF NOW (3-21-07). DEALER WILL NOT REPAIR OR CONCERNED WITH.*AK

TL*- THE CONTACT OWNS A 2002 TOYOTA SIENNA. THE PASSENGER VEHICLE SIDE SLIDING DOOR STUCK AND IT COULD NOT BE OPENED FROM THE INSIDE. ALTHOUGH, IT COULD BE OPENED FROM THE OUTSIDE. THE FAILURE HAD OCCURRED 30 TIMES. THE VEHICLE WAS REPAIRED IN 2004, AND WILL NEED TO BE REPAIRED AGAIN. THE CURRENT MILEAGE WAS 80,000 AND THE FAILURE MILEAGE WAS 30,000, *AK

TL*- THE CONTACT CALLED REGARDING THE TIRES ON THE 2003 TOYOTA SIENNA. THE TIRE SIZE WAS P21565R15. WHILE DRIVING THE VEHICLE BEGAN TO VIBRATE. THE DRIVER WAS UNSURE OF THE VEHICLE'S SPEED AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO A TOYOTA DEALER. THE DEALER DIAGNOSED THE DRIVER'S FRONT AND REAR TIRES FAILED. THE DEALER STATED THAT THE BELTS SHEARED OFF IN BOTH TIRES. THE TIRES WERE AVAILABLE. *AK

DT*: THE CONTACT STATED WHILE DRIVING 70 MPH, THE RIGHT REAR TIRE TREAD SEPARATED FROM THE BELT AND THE VEHICLE WENT INTO A DITCH. A POLICE REPORT WAS TAKEN AND NO INJURIES WERE SUSTAINED. THE TIRES WERE REGULARLY SERVICED PRIOR TO THE INCIDENT. THERE WAS NO WARNING PRIOR TO THE SEPARATION. UPDATED 12/18/2006 - *NM

BEGAN HAVING INDICATOR LIGHTS ON DASHBOARD OF MY VEHICLE (TOYOTA SIENNA 2002) COME ON FOR NO APPARENT REASON; SPECIFICALLY, THE CSV AND BRAKE LIGHTS CONCURRENTLY. IT SEEMED TO OCCUR MORE WHEN TEMPERATURE WAS COLD OUTSIDE. INITIALLY THOUGHT IT WAS A FAULTY SENSOR, BUT WHEN THE INTERMITTENT NATURE OF FAULT BECAME MORE FREQUENT, WAS CONCERNED COULD BE A SERIOUS BRAKE PROBLEM. I TOOK TO DEALER; DIAGNOSIS WAS A 'FAULTY SENSOR' ON THE WHEEL'S "SENSOR/HUB ASSEMBLY". APPARENTLY, IT IS IMPOSSIBLE TO REPLACE THE FAULTY SENSOR WITHOUT REPLACING THE COMPLETE ASSEMBLY AT A COST OF OVER $600 FOR THE PART, NOT INCLUDING LABOR, AT $115/HR. (IT ALSO TOOK THEM AN HR JUST TO DIAGNOSE, SO ADD ANOTHER $115). THEY DISABLED SENSOR WHILE PART ON ORDER, WHICH MEANT THAT MY ANTI-LOCK BREAKS - A KEY SAFETY FEATURE OF THE VEHICLE-- WILL NOT WORK UNTIL PART IS REPLACED. WHILE MY CAR IS OVER 4 YRS OLD, IT ONLY HAS 31,042 MILES ON IT. I FIND IT UNBELIEVABLE THAT A PART OF THIS SIGNIFICANCE TO SAFETY HAS FAILED AT SUCH A MINIMAL AMOUNT OF MILES. MOREOVER, IT WAS REPORTED TO ME BY DEALER'S SERVICE TECH, THAT THEY "HARDLY EVER HAVE FAILURES OF THIS PART". IT MAY BE A STATISTICAL ANOMALY...OR NOT...PERHAPS THEY HAVE DISCOURAGED FOLKS FROM REPORTING THIS VERY COSTLY FAILURE OF A KEY SAFETY RELATED PART. *NM

THE POWER SLIDING DOOR INTERMITTENTLY DOES NOT OPEN PROPERLY USING THE POWER SWITCH OR REMOTE CONTROL WHEN I TRY TO OPEN IT MANUALLY, THE DOOR RETURNS TO THE CLOSED POSITION WHILE BEING OPENED AND MY ARM IS IN DANGER OF BEING CRUSHED. *NM

I HAVE A 2002 TOYOTA SIENNA VAN. LAST YEAR THE DRIVER'S SIDE RUBBER HOLDING AND SEALING THE WINDSHIELD CAME OUT. ALLOWING WATER INTO THE CAR UNDER AND AROUND THE STEERING COLUMN. TOYOTA CHARGED ME FOR THE REPAIR AND SAID IT WAS A FLUKE. YESTERDAY, THE PASSENGER SIDE FAILED AGAIN ALLOWING WIND AND WATER INTO THE CAR. I HAVE SINCE LEARNED OF ANOTHER SIENNA OWNER THAT HAD THE SAME PROBLEM. *JB

DT*: THE CONTACT STATED WHILE THE BRAKE PEDAL WAS DEPRESSED, THE FRONT BRAKES SQUEAL. THE BRAKES HAVE BEEN PROPERLY MAINTAINED AND THE ROTORS HAVE BEEN REPLACED, BUT THE NOISE STILL OCCURS. THE MANUFACTURER SENT A TECHNICIAN, WHICH DETERMINED THIS WAS NORMAL OPERATING CONDITIONS. THE CONTACT FELT THAT SINCE THE NOISE CAME WHENEVER THE BRAKES WERE APPLIED IT WAS A SAFETY ISSUE. UPDATED 05/16/2006. *AK

DT*: THE CONTACT STATED THE FRONT DRIVER'S SEATBELT RELEASED FROM THE BUCKLE ASSEMBLY WITHOUT WARNING. AFTERWARDS, THE BUCKLE ASSEMBLY WAS DIFFICULT TO LOCK. THE VEHICLE HAS NOT BEEN SEEN BY A DEALER.

TIRE VIBRATION IN STEERING AT SPEEDS USUALLY GREATER THAN 40 MPH AND MOST PREVELANT WHEN COMING OUT OF A TURN. TIRES EVALUATED BY TIRE STORE, SPEED BALANCED AND ROTATED. FOUND THE SIDEWALL DEFECTIVE. MICHELIN X-RADIAL DT P205/70R15. WHEN DEFECTIVE TIRE WAS MOVED TO REAR PROBLEM DID NOT OCCUR, MOVED BACK TO THE FRONT PROBLEM CAME BACK.*AK

MY 2002 SIENNA WAS DIAGNOSED WITH OIL SLUDGE AT 73,000 MILES. DEALER SAYS IT CANNOT REPLACE ENGINE AT THEIR COST WITHOUT RECEIPTS TO PROVE OIL CHANGES. SINCE WE DID THE CHANGES OURSELVES WE HAVE NO RECEIPTS. *NM

REAR SEAR BELT BUCKLE REFUSES TO LATCH. A CHILD CAR SEAT CANNOT BE INSTALLED IN THIS SEAT. *JB

DT: THE CONTACT STATED THE FUSES KEPT BLOWING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP FOR DIAGNOSTIC TESTING. THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THEN, THE CONTACT TOOK THE VEHICLE TO A LOCAL DEALERSHIP TWICE BEFORE THEY WERE ABLE TO LOCATE THE PROBLEM. THE DEALERSHIP FOUND THE WIRING HARNESS IN THE DASHBOARD MELTED, CAUSING THE FUSES TO BLOW OUT. NO REPAIRS HAVE BEEN MADE. *AK

DT: CONTACT STATES THE BRAKES ARE SQUEAKING ON HER VEHICLE. THERE WERE NO WARNING LIGHTS INDICATING A PROBLEM. WHEN SHE APPLIED THE BRAKES DURING THE WINTER MONTHS THE PEDAL PULSATED. IF SHE APPLIED THE BRAKES RAPIDLY, THERE WAS A PROBLEM STOPPING THE VEHICLE. THE DEALER SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE BRAKES. THE BRAKE PADS HAVE BEEN REPLACED, BUT THIS DID NOT CORRECT THE PROBLEM. *JB

2002 TOYOTA SIENNA XLE-ORIGINAL OWNER. BRAKES HAVE SQUEAKED SINCE AROUND 5000 MILES. DEALER SAYS 'SIENNA'S BRAKES JUST SQUEAK" AND SHRUGGED THEIR SHOULDERS. DIDN'T EVEN INSPECT BRAKES. HAD BRAKE PADS REPLACED WITH TOP OF THE LINE PADS IN AUG 05. LEFT THE PARKING LOT AND THEY CONTINUED TO SQUEAK. EVERY TIME THE BRAKES ARE APPLIED. PASSENGER IN THE REAR STATED IT WAS VERY LOUD IN THE REAR, HOWEVER, I HEAR IT VERY PRONOUNCED AS THE DRIVER. CALLED TOYOTA ANOTHER TIME AND THEY SAID THIS IS NOT A SAFETY ISSUE, SO THERE IS NO RECALL, ETC. ON 3 OCCASIONS, WHEN BRAKES PRESSED SUDDENLY, THE BRAKE PEDAL JUMPS AND WOULDN'T ALLOW ME TO PRESS BRAKES FURTHER. SCARY. BRAKES DON'T JUST SQUEAK. I WISH I WOULD'VE DISCOVERED THIS WEBSITE BEFORE MY WARRANTY WAS UP. NOW, WITH 58000 MILES ON MY VAN, I FEEL THEY WOULDN'T DO ANYTHING. I BROUGHT MY CONCERNS 3 TIMES WITH IN 5K-25K MILES, AND WAS IGNORED. I WISH I WOULD'VE PURSUED THIS EARLIER. I WOULD'VE TRADED THIS VEHICLE IN A HEARTBEAT, HOWEVER, I DON'T HAVE A PAYMENT, SO THAT IS WHY I'VE CHOSEN TO LIVE WITH THE SQUEAKING. IT IS VERY VERY VERY STRESSFUL. AND VERY VERY ANNOYING. (THIS COMPLAINT IS FOR A SIENNA, NOT A SEQUOIA--THE COMPLAINT ONLY HAD THE SEQUOIA AS AN OPTION WHILE I WAS ENTERING DATA/COMPLAINT INFO)(??)*JB

WHILE AT A COMPLETE STOP, MY VEHICLE WAS STRUCK AT THE SEVEN O'CLOCK POSITION. DURING THE ACCIDENT, THE SEAT BELT RETRACTORS ALLOWED THE BELT WEBBING TO EXTEND BEYOND 25 MM WITHOUT RESTRAINING THE OCCUPANTS. ALL SEAT BELTED OCCUPANTS STRUCK THE VEHICLE INTERIOR DIRECTLY IN FRONT OF THEIR PROSPECTIVE POSITION. THE FORCE OF ACCELERATION AND SUBSEQUENT SECONDARY IMPACT WAS SUFFICIENT TO CAUSE MODERATE FACIAL LACERATIONS. ELR PERFORMANCE IS BELIEVED TO BE NON-COMPLIANT WITH CFR TITLE 49 PART 571.208 - 571.209 OF THE FEDERAL MOTOR VEHICLE SAFETY STANDARDS AND REGULATIONS. *NM

IDLE CONTROL VALVE FAILURE. PREVENTS CAR FROM IDLING CORRECTLY. CAR WILL START AND THEN CUT OFF RIGHT AFTER YOU DRIVE OFF. POTENTIALLY CAUSING YOU TO GET HIT BY OTHER VEHICLES. THIS HAPPENED ON MY 2002 SIENNA AT 40K MILE AND CONTINUOUSLY SINCE. I KNOW OF 4 OTHER PEOPLE WITH THIS PROBLEM. MY MECHANIC HAD ABOUT 10 OR THESE DEFECTIVE PARTS IN HIS SHOP AND HE SAID THAT HE REPLACES THESE ALL THE TIME ON ALL THE TOYOTAS. I TOOK MY CAR TO THE FREMONT TOYOTA DEALER AND THE SERVICE REP SAID THE FAILURE RATE WAS SO HIGH THAT THERE WAS A NATIONWIDE SHORTAGE FOR THIS PART AND THAT IT WOULD TAKE 2 MONTHS FOR THE PART TO BE AVAILABLE. THE DUBLIN CA, TOYOTA DEALER WAS ALSO WELL AWARE OF THIS PROBLEM OF THE IDLE CONTROL VALVE. IT'S A VERY DANGEROUS SITUATION FOR ALL OPERATORS OF SIENNAS, CAMRYS, AND OTHER TOTOTA VEHICLES WITH THIS IDLE CONTROL VALVE. *NM

THE STEERING WENT OUT WITHOUT ANY WARNING. 45 MINUTES PRIOR TO THIS, I WAS ON THE INTERSTATE GOING 70 MILES AN HOUR, THANKFULLY I WAS BACKING OUT OF A PARKING SPACE AT THE TIME, SO NO PERSONAL INJURY OR DAMAGE OF ANY KIND. I COULD HAVE VERY EASILY HAVE BEEN KILLED DO TO DEFECTIVE WORKMANSHIP. I PROMPTLY CALLED GREENVILLE TOYOTA AND REPORTED IT AND THEY WERE TO COME TOW THE CAR FROM RALEIGH BACK TO GREENVILLE. GREENVILLE TOYOTA SAYS THE STEERING COLUMN IS NOT UNDER WARRANTY AND IT WOULD COST ME $328 TO REPLACE IT. IT NEVER SHOULD HAVE COME LOOSE. HERE IS PART OF THE LETTER I'VE SENT TO GREENVILLE TOYOTA: ------------------------------------------------------------ I CRANKED MY 2002 TOYOTA SIENNA AND PUT IT IN REVERSE AND STARTED TO TURN THE WHEEL TO BACK UP. ALL OF A SUDDEN THE STEERING WHEEL POPPED AND THE WHEEL STARTED TO SPIN FREELY. MY BROTHER TOOK A LOOK AT THE SIENNA. HE CHECKED THE FRONT WHEELS AND IT WAS NOT THE TIE RODS. HE THEN CHECKED THE STEERING COLUMN. THE WHEEL SPUN FREELY BECAUSE THE UNIVERSAL JOINT HAD COME LOOSE. THE BOLT THAT GOES FROM THE U JOINT INTO THE STEERING COLUMN NEVER WAS INSTALLED PROPERLY. THE UNIT SHOULD HAVE NEVER, EVER COME APART LIKE THAT. MY BROTHER ATTACHED THE BOLT PROPERLY AND HAD ME ON MY WAY IN A COUPLE OF HOURS. IN HIS MECHANIC'S OPINION THE UNIT WAS NEVER ATTACHED PROPERLY AND WAS AN ACCIDENT WAITING TO HAPPEN. *NM

OBSERVED SLIPPING DURING FULL STOPS, ENGINE DIED SEVERAL OCCASIONS BEFORE THE ACTUAL TOTAL FAILURE OF PARTS INVOLVED, LOSS OF FORWARD MOTION OR SPEED PICK-UP, TRANSMISSION FLUID LEAKED (TOYOTA ISSUED AN AUTOMATIC TRANSAXLE WARRANTY ENHANCEMENT NOTICE INVOLVING 1998-2000 SIENNAS BUT APPARENTLY THE COMPANY ALREADY HAVE KNOWLEDGE OF THIS PROBLEM TO OCCUR). *NM

I HAVE 2002 TOYOTA SIENNA. THE CAR WAS PERFECT UNTIL AFTER 30K MILES. WE FIRST NOTICED THE CAR OCCASIONALLY HAD DIFFICULTY OF STARTING DURING WARM WEATHER OR WARM ENGINE CONDITION. THEN THE SITUATION GOT WORST, THE NO STARTING GOT MORE OFTEN. WE EVEN GOT STUCK IN THE FREEWAY AND BUSY STREET BECAUSE WE STOPPED THE CAR AND HAD A LOT OF DIFFICULTY TO GET THE CAR STARTED AGAIN. THE SITUATION COULD BE DANGEROUS IN A TRAFFIC BUSY LOCATION. I HAVE TWO FRIEND WHO HAVE SIENNA AND THEY BOTH HAD THE SIMILAR PROBLEMS WITH THEIR SIENNA. THE USUAL SYMPTOM OF THE PROBLEM: THE CAR TAKES MORE CRACKING TO START AND THEN ITS RPM IMMEDIATELY DROPS TO 400-200RPM AND THEN THE ENGINE DIES; SOME TIMES PUSHING ON THE ACCELERATOR WOULD HELP RAISING THE RPM AND GOT THE CAR REALLY STARTED; AT SOME OTHER TIMES, THE ENGINE WOULD NOT START AT ALL UNTIL THE ENGINEER COOLS DOWN AND/OR THE WEATHER COOLS DOWN; TODAY, IT HAPPENED AGAIN IN AN OUTDOOR PARKING LOT. I AM STILL TRYING TO GET IT STARTED. *NM

BRAKE SQUEAL ON 2002 TOYOTA SIENNA. DEALER SAID THIS IS NORMAL.

OUR 2002 TOYOTA SIENNA WAS TRAVELLING STRAIGHT THROUGH AN INTERSECTION AT ABOUT 35 MILES PER HOUR WHEN A 2005 FORD MUSTANG TRAVELLING IN THE OPPOSITE DIRECTION MADE A POOR LEFT TURN AND IMPACTED THE DRIVER'S-SIDE REAR QUARTER OF OUR SIENNA. THE SURPRISE AND IMPACT COMBINED TO PUSH OUR SIENNA OUT OF THE ROADWAY WHERE IT HIT A UTILITY POLE HEAD ON. AIRBAGS ON THE SIENNA DID NOT DEPLOY. THE SIENNA HAS BEEN JUDGED A TOTAL LOSS.

I WAS INVOLVED IN A 1 CAR HIGH SPEED FRONTAL IMPACT COLLISION WITH A TREE IN MY 2002 TOYOTA SIENNA MINI-VAN. THE AIRBAGS FAILED TO DEPLOY LEAVIN BOTH MYSELF AND MY PASSENGER WITH SIGNIFICANT FACIAL & UPPER BODY INJURIES.

TOYOTA HAS BEEN PLACING DUNLOP SP40'S ON THEIR SIENNA VAN'S AT LEAST FROM 2000 TO 2003. THEY ARE EXTREMELY UNSAFE AND ARE PRONE TO PREMATURE WEAR (LESS THAN HALF OF THEIR 80,000 KILOMETERS. PLEASE REFER TO 1010TIRES.COM UNDER REVIEWS FOR THAT TIRE (VERY NUMEROUS). MY TIRES WERE WORN OVER 75% AT 33000KMS. EVEN PRIOR TO WEAR THEY ARE EXTREMELY UNRELIABLE ESP. IN THE SNOW AND RAIN---I HAD SPUN OUT ON A STRAIGHT STRETCH OF SNOW COVERED HIGHWAY SEVERAL TIMES ENTERING ONCOMING TRAFFIC THE WINTER PREVIOUS. THE SIENNA HAS A HIGH SAFETY RATING BUT IT IS IN FACT AN UNSAFE/HAZARDOUS VEHICLE BY VIRTUE OF THE TIRES PLACED UPON IT. I BELIEVE TOYOTA IS AWARE OF THE PROBLEM BUT WILL NOT ADMIT ANY RESPONSIBILITY. THROUGH MUCH ARGUMENT, GOODYEAR HAS REPLACED THE TIRES WITH NEW ONES GIVING ME 50% OFF (I SHOULDN'T HAVE TO PAY ANYTHING BECAUSE I HAVE BEEN PLACED IN A POSITION OF PURCHASING NEW TIRES WHEN I SHOULD NOT HAVE TO FOR THE NEXT 3-4 YEARS). TOYOTA REFUSES TO COMPENSATE ME THE OTHER 50% AND WILL NOT ADMIT TO THIS UNSAFE (BUT NO DOUBT PROFITABLE) RELATIONSHIP THAT IT HAS WITH DUNLOP/GOODYEAR. THERE IS NO DOUBT IN MY MIND THAT THESE TIRES ARE SUBSTANDARD IF NOT DEFECTIVE AND I AM UPSET THAT DUNLOP/GOODYEAR AND TOYOTA HAD PLACED MY FAMILY IN DANGER BECAUSE OF THEIR ARRANGEMENT. I HAD BOUGHT THE VAN BECAUSE MY WIFE AND I HAD A NEW BABY AND HAD TRUSTED THE SAFETY RATING BOASTED BY TOYOTA (UNAWARE THAT THE SAFETY WAS COMPROMISED BY THE TIRES THAT THEY CHOOSE TO UTILIZE ON THE VAN). *JB

TOYO TIRES DO NOT GRIP THE ROAD WHEN IT IS WET. THEY SLIP AND SPIN OUT EASILY ON WET ROADS. IN SAN FRANCISCO 2/19/05, ON A HILL, STARTING THE AUTO MOVING FROM A COMPLETE STOP, THE TIRES WOULD NOT GRIP THE ROAD AND KEPT SPINNING OUT. THE CAR SLIP BACKWARDS. I HAD TO TURN THE WHEELS TO FINALLY GET THEM TO GRIP ENOUGH TO GET THE CAR MOVING FORWARD. ANYTIME, ANYWHERE ROADS ARE WET THE TIRES SPIN OUT AND DO NOT GRIP WELL.*AK

WHILE PULLING INTO A PARKING SPACE VEHICLE ACCELERATED. AS A RESULT, VEHICLE JUMPED THE CURB AND CRASHED INTO A STORE WINDOW. NO INJURIES REPORTED. *AK *BF *NM

PURCHASE 2002 SIENNA CE IN JUNE 2002. HAVE LEAK IN TOP RADIATOR HOSE WHERE IT JOINS THE ENGINE. LOOSES COOLANT OVER SEVERAL WEEKS. BROUGHT TO TOYOTA DEALER WHERE PURCHASED AND THEY REFUSED TO REPLACE THE HOSE. INSTALLED A NEW CLAMP. NOW 3 MONTHS LATER THE PROBLEM IS BACK. I BELIEVE THIS IS A BAD PART THAT SHOULD BE REPLACED UNDER THE WARRANTY. THE DEALER IS GIVING ME THE RUN AROUND.*AK

I BOUGH A 2002 TOYOTA SIENNA NEW IN 2001. THE WARRANTY RAN OUT TWO MONTHS AGO AND NOW I HAVE A PROBLEM. THE PROBLEM IS THE CAR DOES NOT ACCEPT GAS AT THE GAS STATION. I BROUGHT IT TO THE DEALER (PENN TOYOTA - 516-621-6800 ) FOR ITS ANNUAL INSPECTION. I CALLED TO MAKE THE APPOINTMENT AND MENTIONED THE PROBLEM, ALREADY, BEFORE SEEING THE VEHICLE THEY SAID IT WAS THE CHARCOAL CANISTER THAT IS CLOGGED. THEY REPLACED IT AT A COST OF ALMOST 500 DOLLARS. I PAID, LEFT AND WENT STRAIGHT TO A GAS STATION. THE CAR STILL DOES NOT ACCEPT GAS. I RETURNED THE CAR. NOW IT NEEDS TWO MORE PARTS THAT REQUIRE FOUR HOURS OF LABOR AT 85 DOLLARS AN HOUR AND 200 DOLLARS WORTH OF PARTS. I MENTIONED THAT THE PROBLEM HAS NOT GONE AWAY AND THAT THEY REPLACED THE CARBON CANISTER FOR NO REASON. THEY SAID YES IT NEEDED TO BE CHANGED THAT THEY SEE THIS PROBLEM FOUR TO FIVE TIMES A WEEK. NOW WHAT??????? *JB

PROBLEMS: 1: THE STARTING IDLE WILL NOT KEEP CAR ON IF TEMPERATURE IS BELOW 60 AND I HAD TO PAY $200, JUST TO HAVE TOYOTA CLEAN IT, BUT THEY WOULD NOT REPLACE IT. EVEN AFTER IT BEEN CLEANED THE PROBLEM STILL HAPPENS RANDOMLY. 2: TIRE PRESSURE GAUGE SENSOR HAS ALWAYS BEEN ON EVEN AFTER ITS BEEN RESET TWO DIFFERENT TIMES. 3: RANDOMLY THE FRONT WHEELS WILL VIBRATE THEN STOP AFTER ABOUT 15 MILES. I'VE REPLACED WITH NEW TIRES AND HAD BRAKES DONE TWICE BUT PROBLEMS STILL PERSISTS. *NM

REAR SLIDING DOOR LATCHES FAILED INTERMITTENTLY. AS A RESULT, OCCUPANTS WERE UNABLE TO EXIT THE VEHICLE. DEALER STATED THERE WAS A DESIGN FLAW, AND THE MANUFACTURER HAS REPAIRED THE PROBLEM IN THE NEWER MODEL VEHICLES. *AK *TC

MY 2002 SIENNA HAS 26,000 MILES ON IT AND HAS A LOUD ENGINE KNOCKING WHEN ACCELERATING AT CERTAIN SPEEDS. IT HAS BEEN DOING IT FOR ABOUT THE LAST 6000 MILES. AT 20,000 MILES, SCOTT CLARKES TOYOTA IN CHARLOTTE TOLD ME TO USE A BETTER GRADE GASOLINE, WITH NO RESULTS. AT 24,000 MILES, THEY TOLD ME I HAVE SPARK KNOCK AND NEED TO DRIVE THE CAR AT HIGHER SPEEDS MORE OFTEN. (I DRIVE MOSTLY IN THE CITY). READING THE OTHER COMPLAINTS ABOUT SLUDGE, I THINK THIS IS RELATED, SINCE THEY TOLD ME MY OIL WAS SLUDGEY TOO. I THINK THIS PROBLEM NEEDS TO BE INVESTIGATED AND RECALLED. *AK

THE VEHICLE NEEDED NEW TIRES DUE TO FRONT END BEING OUT OF ALIGNMENT. THE CONSUMER REQUESTED INFORMATION ABOUT THE PREMATURE TIRE WEAR PROBLEM ON LATE MODEL TOYOTA SIENNA. *BF *SC

2002 TOYOTA SIENNA WITH 47,542 MILES BRAKES SQUEAK WHEN STOPPING. TOYOTA SAYS THERE IS A TSB BUT THAT I HAVE EXCEEDED THE MILEAGE UNDER WHICH THEY WILL FIX THE ISSUE. SEEMS THAT IF THE BRAKES HAVE AN ISSUE TOYOTA SHOULD FIX THE PROBLEM REGARDLESS. ANOTHER EXAMPLE OF TOYOTA NOT SUPPORTING FAULTY PRODUCTS, IN MY OPINION. VERY FRUSTRATED WITH SERVICE RECEIVED FROM TOYOTA AFTER DEALING WITH THIS AND OIL SLUDGING ISSUES AND THEIR LACK OF CONCERN FOR CUSTOMERS. I STRONGLY RECOMMEND THAT ANYONE LOOKING FOR A VEHICLE LOOK ELSE WHERE, IN MY OPINION. YOU DO NOT GET WHAT YOU THINK YOU ARE GETTING WHEN YOU PURCHASE A TOYOTA, IN MY OPINION. I THOUGHT TOYOTA MEANT RELIABLE, LONG LASTING ETC. NOT SO IN MY EXPERIENCE OF DEALING WITH THIS VEHICLE. THIS IS MY FIRST AND LAST TOYOTA. BUYERS BEWARE! AND GOODLUCK IF YOU CHOOSE TO IGNORE THIS WARNING.*AK

TOLD BY TOYOTA DEALER THAT MY THREE YR OLD 2002 TOYOTA SIENNA WITH 47,542 MILES NEEDS A NEW ENGINE DUE TO SLUDGE/GELLING OF ENGINE OIL.*AK

DRIVING SOUTH ON I-15 NORTH OF LAS VEGAS, TIRE TREAD ON PASSENGER SIDE REAR WHEEL SEPARATED WITHOUT WARNING. IT WAS A HOT DAY (AROUND 110 DEGREES) AND THE HIGHWAY SPEED THERE IS 75 M.P.H. THE TREAD FLEW UP AND SMASHED THE SIDE WINDOW OF THE SIENNA MINIVAN, TORE OFF PART OF THE SIDE FENDER AND DAMAGED THE SLIDING DOOR. THE TIRES HAD BEEN WELL MAINTAINED AND HAD BEEN INPECTED WITHIN THE PREVIOUS MONTH AT THE TOYOTA DEALER. NONETHELESS, FIRESTONE HAS REFUSED TO COMPENSATE US FOR THE MONETARY LOSS AND HAS TRIED TO SHIFT THE BLAME TO US, SAYING THERE WAS PROOF THAT THE TIRE HAD BEEN RUN LOW, ETC. (WE HAD TO DRIVE ON THE TIRE AFTER WE LOST THE TREAD AS WE WERE IN A REMOTE AREA. SINCE THERE WAS STILL AIR IN THE TIRE I DROVE SLOWLY TO WHERE WE COULD GET HELP.) THUS I HAVE ARGUED THAT THE WEAR FOUND BY THEIR "ENGINEERS" WAS DUE TO DRIVING ON A TREADLESS TIRE WHICH WAS LOSING AIR. I HAVE REQUESTED FIRESTONE TO SEND US BACK THE DAMAGED TIRE. THE DAMAGE REPAIR BILL WAS $1780, PLUS THE COST OF THE RENTAL CAR ETC.*AK

WE HAVE A 2002 TOYOTA SIENNA THAT WE BOUGHT NEW FROM GROSSINGER TOYOTA ON 12/24/01. HAS A 3 YEAR, 36,000 MILE BUMPER-TO-BUMPER WARRANTY. WE WENT TO REMOVE THE 2 REAR SEATS TO CREATE MORE ROOM TO CARRY ITEMS. THE REAR DRIVER'S SIDE CAME OUT WITH NO PROBLEM. THE REAR PASENGER SIDE WOULD NOT DISENGAGE. WE BROUGHT IT INTO GROSSINGER TOYOTA TODAY. THREE TECHNICIANS AND A MANAGER LATER, THEY TOLD US WE BROKE IT. WE TOLD THEM THAT WHEN WE COULDN'T REMOVE IT, WE BROUGHT IT IN TO THEM SO WE WOULDN'T CREATE ANY PROBLEMS. IT WAS THEN THAT THE MANAGER SAID THEY WOULD CONTACT TOYOTA TOMORROW TO SEE IF IT WOULD BE REPLACED UNDER WARRANTY. WE COULDN'T UNDERSTAND HOW IT WOULDN'T BE COVERED UNDER WARRANTY, AS THIS IS TOYOTA'S PROBLEM. THIS IS ALSO WHEN HE TOLD US THEY HAVE HAD OTHER COMPLAINTS ABOUT THE EXACT SAME PROBLEM. DEALER IS GROSSINGER TOYOTA,6747 N. LINCOLN AVE. LINCOLNWOOD, IL 60645 847.675.7100. MANAGER IS NAMED STEVE. WE ARE NOW WAITING TO HEAR BACK FROM GROSSINGER TO SEE WHAT WILL HAPPEN. WE ARE EXTREMELY UNHAPPY WITH GROSSINGER ALL TOGETHER, AS WHENEVER WE BRING IN AN ITEM UNDER WARRANTY, THEY SAY THERE IS NOTHING WRONG, YET THEY FIND A LIST OF ITEMS TO BE SERVICED, ALL WHICH REQUIRE A CHARGE.*AK

THE BUTTON ON THE SLIDING DOORS STICKS WHEN I TRY TO OPEN IT FROM THE INSIDE, AND IT CAUSES THE DOOR TO BE EITHER UNOPENABLE OR UNCLOSEABLE, DEPENDING ON WHAT POSITION IT WAS IN WHEN THE BUTTON GOT STUCK. I HAD IT REPAIRED ONCE , BUT IT STUCK AGAIN. THE DEALER IS CLAIMING THEY CAN'T FIX IT BECAUSE IT DID NOT HAPPEN WHEN THEY HAD THE CAR THERE AT THE DEALERSHIP. THIS IS A VERY SERIOUS SAFETY CONCERN - WE HAD TO CRAWL OUT THE BACK BECAUSE WE COULD NOT OPEN THE DOOR! IT TOOK A LONG TIME TO TRY TO GET THE BUTTON OUT BY GIGGLING THE DOOR AND PRYING THE BUTTON BACK OUT. THIS HAS HAPPENED NUMEROUS TIMES. I HATE TO THINK WHAT WOULD HAPPEN IF THERE WAS A FIRE OR OTHER EMERGENCY! I ALSO HAVE A PROBLEM WITH THE DRIVER SIDE FRONT DOOR LOCK MECHANISM. IT WILL NOT ALWAYS UNLOCK THE OTHER DOORS, AS IT IS SUPPOSED TO. I ALSO HAVE A PROBLEM WITH THE DOORS LOCKING THEMSELVES - IT HAS HAPPENED AT LEAST 4 TIMES THAT THE DOORS AUTOMATICALLY LOCK, BY THEMSELVES, WITH NO ONE TOUCHING THE LOCKS OR KEYLESS ENTRY SYSTEM. I AM VERY CONCERNED MY BABIES WILL BE LOCKED IN AND I WON'T BE ABLE TO OPEN THE DOORS (ESPECIALLY IF THE KEYS HAPPEN TO BE IN THE CAR WHEN IT AUTOMATICALLY LOCKS BY ITSELF). THE DEALER WILL NOT FIX IT BECAUSE THEY CLAIM IT IS NOT HAPPENING TO THEM OR IT IS SUPPOSED TO DO THAT - IT IS NOT. *LA

RIGHT SIDE SLIDING DOOR LOCKED AND COULD NOT BE OPENED FROM INSIDE OR OUTSIDE. APPROXIMATELY. 4 WEEKS LATER DRIVER SIDE SLIDING ALSO LOCKED WITH ADULT PASSENGER IN 2ND SEAT AND VEHICLE HAD TO BE DRIVEN TO TOYOTA DEALERSHIP WHERE MECHANIC TOOK APPROXIMATELY. 6 MINUTES TO GET DOOR OPEN.OWNER WAS ADVISED THAT BOTH DOOR LOCKS WILL HAVE TO BE REPLACED UNDER WARRANTY AND THEY SCHEDULED AN APPOINTMENT TO REPLACE THEM. WHEN FIRST DOOR LOCKED DEALERSHIP TOLD OWNER TO MAKE AN APPOINTMENT AND WOULD NOT INSPECT VEHICLE. *LA

ENGINE OIL SLUDGE FORMING IN CAMSHAFT CARRIER AND UNDER OIL FILLER CAP AFTER ONLY 35K MILES! I BOUGHT THIS SIENNA BRAND NEW FOR $32000 AND PERFORM MAINTENANCE RELIGIOUSLY, CHANGING OIL & FILTER EVERY 4000 - 5000. YET, LAST WEEK ON A ROUTINE OIL CHANGE I NOTICED BLACK GRITTY DEPOSITS CAKED UNDERNEATH THE OIL FILLER CAP! IT WAS ABOUT 2-4 MM THICK; I COULD SCRAPE IT WITH MY FINGERNAILS AND IT FELT LIKE HARDENED SUGAR. I COULD SEE THE BLACK DEPOSITS WELL INTO THE CAM CARRIER. I FOUND OUT THAT MANY OTHER TOYOTA OWNERS ARE EXPERIENCING THIS SLUDGE PROBLEM! THIS IS OBVIOUSLY A DESIGN FLAW IN THE 3.0L V6 ENGINES CAUSING THE OIL TO SLUDGE; TOYOTA SHOULD ISSUE A RECALL ON THESE ENGINES! *LA

ENGINE WAS REPLACED BECAUSE OF AN ACCUMALATION OF SLUDGE WHICH DEVELOPED IN THE BASE OF THE MOTOR. THEN, ENGINE STALLED. THIS WAS THE THIRD ENGINE REPLACEMENT.*AK

WHILE DRIVING 10 MPH, THE ABS MALFUNCTIONED. EVEN WHEN DRIVING ON DRY PAVEMENT THE BRAKING DISTANCE INCREASED. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, BUT THE DEALER WAS NOT ABLE TO DUPLICATE THE PROBLEM. *AK THE VEHICLE FAILED TWICE AT INTERSECTIONS, TWICE ATTEMPTING TO COME TO A STOP TO PARK AND ONCE WHEN GOING DOWN A HILL. (ALWAYS UNDER 10 MPH) *SC *JB

A 3 YEAR OLD MOVED THE GEAR SHIFT LEVER ON THE STEERING COLUMN. THE CHILD EASILY MOVED FROM DRIVE TO NEUTRAL WITHOUT DEPRESSING THE BRAKE PEDAL AND THE GEAR SHIFT BUTTON. AS A RESULT, THE VEHICLE ROLLED FORWARD. DEALER NOTIFIED. *LA

BRAKES SQUEALING AT LOW SPEEDS. I HAVE REPEATEDLY TAKEN THE VEHICLE IN FOR THIS ISSUE TO BE TOLD IT IS NOT A SAFETY ISSUE - ERGO, THEY CANNOT FIX IT. *AK

1) HOT SUMMER TEMPERATURES SEEMED TO BE CONNECTED WITH THE FAILURE OF THE LOCKING MECHANISM ON THE PASSENGER SIDE SLIDING DOOR OF THE TOYOTA 2002 SIENNA MINIVAN. 2)WHEN THE LOCKING MECHANISM GETS STUCK, THE INSIDE BUTTON ALSO IS STUCK INWARDS, THE DOOR IS NOT ABLE TO BE CLOSED AS A RESULT. THE LATCHING MECHANISM WILL NOT ENGAGE WITH THE STRIKE BAR. 3)TO CORRECT THE PROBLEM WE HAD TO WIGGLE AND TOGGLE AROUND WITH THE COMBINATION OF OUTSIDE DOOR HANDLE, INSIDE BUTTON, AND CHILDLOCK LOCATED IN THE DOOR JAM UNTIL BY LUCK, IT RELEASED. IT TOOK AN HOUR. TO DATE, AN "INSPECTION" BY THE DEALER IS SCHEDULED.

APPROXIMATELY A MONTH AGO THE CLOCK LOST THE TIME. 4/28/04 MILEAGE 42K DRIVING ON NH HIGHWAY RTE 3 SO. APPROACHING THE BEDFORD TOLL IN THE HIGHSPEED LANE (40-45 MILES PER HOUR) THROUGH A CONSTRUCTION ZONE WHEN THE VEHICLE LOST ALL POWER! ENOUGH SPEED LEFT TO PULL INTO THE LEFT BARRIER AND PUT THE VEHICLE IN PARK. THIRD ATTEMPT TO START THE VEHICLE AND THE POWER WAS REGAINED. AUTOFAIR TOYOTA DEALER SHIP INDICATED THAT TOYOTA HAD FORWARDED A CHAMPAIGN. TOYOTA CORPORATE CUSTOMER SERVICE INDICATED THAT THE CHAMPAIGN IS A SERVICE BULLETIN ONLY AND NOT TO BE CONFUSED WITH A RECALL. HOWEVER, NO WARNING LIGHT EVER CAME ON IN THE VEHICLE WHEN THIS HAPPENED. NOT CHECK BATTERY, CHECK ENGINE, NOTHING!

FRONT PASSENGER SIDE WINDOW WAS NOT OPERATIVE. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE ELECTRICAL SWITCH BURNED OUT. THE ELECTRICAL SWITCH WAS REPLACED NUMEROUS TIME. *AK

WHILE STOPPED IN "DRIVE" WITH FOOT ON THE BRAKES, THE VEHICLE OCCATIONALLY ATTEMPTS TO SURGE FORWARD.

A RATTLING NOISE WAS HEARD IN THE SLIDING DOOR. THE CAR VIBRATED WHEN DRIVEN AT ANY SPEED AND THE IGNITION SWITCH WAS DEFECTIVE. THE OWNER WAS FRUSTRATED WITH ALL THAT WAS HAPPENING WITH LITTLE OR NO RESULTS. *AK THE CHECK ENGINE LIGHT HAD COME ON AND WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS FOR THE SAME PROBLEM. THE FRONT END WAS UNSTABLE. *SC *JB

OIL SLUDGE: IT TOOK SOME DOING BUT TOYOTA FINALLY DID PAY FOR A NEW ENGINE.