2002 TOYOTA SIENNA PASSENGER DOOR BEHIND DRIVER NOT OPENING. AUTOMATIC DOOR DOESN'T CLOSE. HAVE BEEN TO THE SHOP FOR THESE PROBLEMS. PROBLEMS PERSIST. *TR
2002 Toyota Sienna complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
TL* THE CONTACT OWNS A 2002 TOYOTA SIENNA. THE CONTACT STATED WHILE DRIVING IN REVERSE AT UNKNOWN SPEEDS, THE SHIFTER LEVER BROKE. THE CONTACT APPLIED THE EMERGENCY BRAKE TO COMPLETELY STOP THE VEHICLE. THE CONTACT WAS ONLY ABLE TO DRIVE TO HIS RESIDENCE WHILE IN REVERSE. THE CONTACT THEN REMOVED THE STEERING COLUMN IN ORDER TO MOVE THE SHIFTER TO NEUTRAL. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE CONTACT WAS CONCERNED WITH THE POSSIBILITY OF THE FAILURE OCCURRING AT HIGHWAY SPEEDS. THE FAILURE MILEAGE WAS 78,000.
THE CARRIER, CABLE, MOUNT AND BOLTS HAVE SEVERELY RUSTED CAUSING THE MECHANISM TO BIND AND LOCK-UP. THE ENTIRE MECHANISM HAS NO CORROSION RESISTANCE AND IS EXPOSED TO THE ENVIRONMENT AND THUS IS SUSCEPTIBLE TO CORROSION AND SEVERE RUSTING. SPARE TIRE CARRIER JAMMED WHEN CHANGING A FLAT TIRE WITH SPARE MAKING REINSTALLING DIFFICULT. LOWERING OF SPARE TIRE WILL JAM PREVENTING REPLACEMENT OF A FLAT TIRE. *TR
2002 TOYOTA SIENNA XLE RECURRENT POWER SLIDING DOOR CABLES SNAPPING AND MOTOR FAILING. THIS IS THE SECOND TIME SINCE I BOUGHT IT IN 2008. *TR
1. TRUNK DOOR LATCH BROKEN AND CANNOT OPEN. TOYOTA DOES NOT PROVIDE A MANUAL TRUNK RELEASE INSIDE THE VAN. 2. PASSENGER SIDE AUTOMATIC SLIDING DOOR WOULD NOT STAY CLOSED. IT JUST KEPT POPPING OPEN. *TR
TL*THE CONTACT OWNS A 2002 TOYOTA SIENNA. WHILE DRIVING AT APPROXIMATELY 60 MPH ON A ROAD UNDERGOING CONSTRUCTION, THE TIRE PRESSURE INDICATOR LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER AND TURNED OFF THE IGNITION. HE CHECKED ALL THE TIRES BUT COULD FIND NO PROBLEMS. A MONTH LATER, WHILE DRIVING ON THE SAME ROAD (NO CONSTRUCTION THIS TIME) AT APPROXIMATELY 60 MPH, THE TIRE PRESSURE INDICATOR LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AGAIN. THE CONTACT INSPECTED THE TIRES AGAIN BUT FOUND NO CAUSE FOR THE LIGHT. THE VEHICLE HAD NOT BEEN INSPECTED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000. THE CURRENT MILEAGE WAS APPROXIMATELY 72,000.
INTERMITTENTLY, THE PASSENGER SIDE REAR DOOR, THE AUTOMATIC SLIDER, DOES NOT OPERATE PROPERLY. WHILE CLOSING, THE DOOR POPS OPEN UNLESS HELD AND DRAGGED INTO LATCHING POSITION. DEPRESSING THE BUTTON NEAR THE DOOR, ON THE KEY CHAIN, OR ON THE DASHBOARD MAKES NO DIFFERENCE. RESETTING THE SWITCH BY UNHOOKING THE BATTERY DOES NOT IMPACT IT. THIS HAS BEEN ONGOING SINCE THE VEHICLE WAS JUST A COUPLE OF YEARS OLD AND ON WARRANTEE. AT THAT TIME A CABLE WAS ADJUSTED AND IT WAS BETTER FOR SOME TIME. THE PROBLEM COMES AND GOES WITHOUT ADJUSTING; CURRENTLY SERVICE ENGINEERS FIND NO EASY RESOLUTION UPON EVALUATION. RATHER, THEY REPORT A NEED TO GO THROUGH THE ENTIRE ELECTRICAL HARNESS AT GREAT EXPENSE.
THE SLIDING PASSENGER DOOR ON MY MINIVAN DOES NOT OPEN FROM THE OUTSIDE. THIS STARTED WHEN THE VAN WAS LESS THAN ONE YEAR OLD AND UNDER WARRANTY. TOYOTA LUBED AND ADJUSTED IT AND SAID IT WAS OK. OVER THE NEXT 7 YEARS IT WOULD WORK FOR A WHILE AND THEN START AGAIN. TOYOTA CONTINUED TO LUBE AND ADJUST AND AT ONE POINT SAID THEIR ENGINEERS HAD REALIZED THAT THE SPRING WASN'T STRONG ENOUGH SO THEY PUT A HEAVIER SPRING IN IT. IT IS STILL NOT WORKING. NOW TOYOTA SAYS IT WON'T DO ANYTHING ELSE BECAUSE THE WARRANTY IS LONG GONE. I TOLD THEM THEY LUBED AND ADJUSTED ME OUT OF MY WARRANTY AND THEY NEVER FIXED IT. SO NOW I HAVE A DOOR THAT CANNOT BE OPENED FROM THE OUTSIDE. *TR
TL*THE CONTACT OWNS A 2002 TOYOTA SIENNA. WHENEVER THE CHARCOAL CANISTER OR ANY MINOR MALFUNCTION OCCURRED IN THE VEHICLE THE TRACTION CONTROL WAS DEACTIVATED. THE TRACTION CONTROL ALSO DEACTIVATED WHEN THE FUEL CAP WAS NOT REPLACED PROPERLY ON THE FUEL TANK. THE FAILURE HAS OCCURRED SEVERAL TIMES AND THE DEALER STATED THAT THEY ARE AWARE OF THE DEFECT; YET, THEY REQUIRE THE CONTACT TO COME IN WHENEVER THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACT WAS CONCERNED ABOUT THE SAFETY RISK SINCE IT RAINS IN FLORIDA AND THE TRACTION CONTROL WHEN ACTIVATED ENGAGED ITSELF TO ASSIST WITH TRACTION. THE CONTACT HAD TO REPLACE THE CHARCOAL CANISTER VALVE. THE DEALER ALSO STATED THAT THE FAILURE WAS NORMAL AND NOT A DANGER. THE CONTACT IS CONCERNED ABOUT THE SAFETY RISK. THE FAILURE MILEAGE WAS 70,000.
2002 TOYOTA SIENNA VAN. THE VEHICLE COMPUTER WILL SPORADICALLY TRIGGER THE CHECK ENGINE LIGHT TO COME ON BASED ON NO ACTUAL CAUSE. THIS OCCURS AROUND EVERY 5,000 MILES. IT IS TYPICAL FOR THIS COMPUTER FAILURE TO BEGIN AFTER 75,000 MILES ON THIS YEAR OF SIENNA AND TOYOTA'S RECALL ONLY COVERS VEHICLES UP TO 75,000 MILES. THE COMPUTER COSTS $1,000 TO REPLACE. THIS RECALL SHOULD BE EXPANDED TO VEHICLES 10YRS OLD OR LESS. THERE IS PROBABLY AN INTERNAL MEMO FLOATING AROUND TOYOTA WITH A DOLLAR FIGURE ATTACHED BRANZELY BOASTING HOW MUCH THEY SAVED BY "SMOKING" A SHORTER RECALL PERIOD PAST THE US GOVERNMENT. TOYOTA CUSTOMER SERVICES HAS BEEN HOSTILE TOWARD RESOLVING THIS COMPLAINT. *TR
IS TOYOTA 2002 SIENNA SAFE TO DRIVE? AS OF FEBRURAY 2010, WE STILL OBSERVE SLIPPAGE DURING STOPS AT SLOW SPEEDS. THE BRAKES PULSATE WHEN APPLIED SLOWLY. THIS IS A PROBLEM THAT COMES AND GOES. IN DECEMBER 2007, WE REPORTED THE FOLLOWING PROBLEMS TO THE DEALER 1) ABS AND LOW TIRE PRESSURE WARNING LIGHTS TURN ON AND OFF 2) CRUNCHING SOUND HEARD WHEN BRAKING WITH DELAYED BRAKING ACTION, PARTICULARLY IN COLD, RAINY WEATHER. THE DEALER FOUND NO SIGNAL AT RIGHT REAR SPEED SENSOR, AND RECOMMENDED REPLACING ABS ACTUATOR (WHICH WE DID) -- TOTAL COST APPROX. $2,000.00, BUT INSISTED THAT THIS WAS A "FLUKE." VAN HAD 66,481 MILES AT THE TIME. PROBLEM WITH BRAKING STILL OCCURS, THOUGH NO WARNING LIGHTS APPEAR. WE ARE CONCERNED THAT TOYOTA IS SELECTIVELY RECALLING NEWER MODELS AND IGNORING THE FACT THAT THERE HAVE BEEN REPORTED BRAKING AND ACCELERATION PROBLEMS WITH OLDER VEHICLES AS WELL. *TR
'02 TOYOTA SIENNA, ACCELERATED INTO AN INTERSECTION, CAUSING GRAVE INJURIES TO OTHER DRIVER. TOYOTA DRIVER DOES NOT RECALL THE ACCIDENT. *JB
TL*THE CONTACT OWNS A 2002 TOYOTA SIENNA. WHILE DRIVING 40 MPH THE CONTACT RELEASED THE ACCELERATOR PEDAL AND THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT TRIED APPLYING THE BRAKES BUT THE VEHICLE WOULD NOT SLOW DOWN COMPLETELY. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL AND IT STILL DID NOT SLOW DOWN. THE CONTACT THEN SHIFTED THE VEHICLE INTO PARK WHILE THE VEHICLE WAS IN MOTION. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER AND SHUT IT OFF. THE CONTACT RESTARTED THE VEHICLE AND THE RPM'S BEGAN TO INCREASE RAPIDLY. THE CONTACT PUMPED THE ACCELERATOR PEDAL AND THE RPM'S DECREASED. THE VEHICLE WAS DIAGNOSED BY THREE LOCAL MECHANICS AND NEITHER ONE OF THEM COULD DUPLICATE THE FAILURE. THE DEALER WAS ALSO UNABLE TO DUPLICATE THE FAILURE AND THAT "GUNK" COULD HAVE COMPOSED IN THE ENGINE, CLOGGED IT WHICH WOULD HAVE CAUSED THE VEHICLE TO ACCELERATE. THE CONTACT STATED THAT THE FAILURE IS DIRECTLY RELATED TO THE CURRENT RECALL FOR THE PEDAL. THE FAILURE MILEAGE WAS 83,271.
I DRIVE A 2002 TOYOTA SIENNA XLE AND HAVE EXPERIENCED A LURCHING/ACCELERATING WHEN I AM AT A FULL STOP. WHEN IT HAPPENS (WHICH IS BECOMING MORE FREQUENT) IT SEEMS AWKWARD. NOW, I WONDER IS THIS PART OF THE ACCELERATOR PROBLEM TOO? *CW
WHEN USING MY REMOTE DOOR OPENER, MY AUTOMATIC SLIDING DOORS DO NOT FULLY OPEN.*CW
I HAVE TAKEN MY 2002 SIENNA TO THE DEALERSHIP (LAST WINTER) BECAUSE THE BRAKES HAVE FAILED IN VERY COLD WEATHER. THE FAILURE HAS HAPPENED THREE TIMES, MOST RECENTLY THIS PAST SUNDAY MORNING. THE FIRST TWO TIMES THE VEHICLE HAD BEEN PARKED OUTSIDE IN BELOW ZERO TEMPS FOR A FEW HOURS. I BACKED OUT OF THE DRIVEWAY (NO PROBLEM BRAKING IN REVERSE)...ALL WAS WELL. HOWEVER AS I DROVE TOWARD THE STOP SIGN IT WAS AS THOUGH THE POWER WAS ALL GONE FROM THE BRAKING SYSTEM. I PUSHED THEM TO THE FLOOR AND HELD THEM THERE AND EVENTUALLY IT STOPPED BEFORE I WAS TOO FAR OUT INTO THE INTERSECTION. IT HAS HAPPENED TWICE, UNDER EXACTLY THE SAME CONDITIONS OVER THE LAST TWO WINTERS. THE DEALERSHIP COULD FIND NOTHING WRONG. THIS PAST SUNDAY MORNING I HAD MY TWO YOUNGEST CHILDREN IN THE CAR AND WE WERE HEADED TO CHURCH. AS I BEGAN TO BRAKE FOR THE STOP SIGN AHEAD, AGAIN THE SAME THING HAPPENED. I HAD TO HOLD THEM TO THE FLOOR AND BARELY ESCAPED ENTERING THE INTERSECTION. IT FRIGHTENED ALL OF US. THIS TIME THE CAR HAD BEEN INSIDE THE GARAGE. THE FIRST TWO TIMES THIS HAPPENED I DID RESEARCH ON THE INTERNET TO SEE IF ANYONE ELSE WAS HAVING THIS PROBLEM AND FOUND NOTHING. AFTER THIS SUNDAY MORNING I LOOKED AGAIN AND NOW SEE THAT DIFFERENT AND NEWER TOYOTA MODELS HAVE BEEN FOUND TO HAVE PROBLEMS BRAKING IN COLD WEATHER. I CAN'T HELP BUT WONDER IF I MAY BE DEALING WITH THE SAME ISSUE. I'M REALLY HOPING YOU CAN HELP ME WITH THIS. I AM AFRAID TO DRIVE THIS VAN, NOT JUST FOR OUR OWN SAFETY BUT THAT OF OTHER
TOYOTA SIENNA VAN APPEARED TO HAVE SUDDEN ACCELERATION PROBLEM WHEN STOPPED AT STOP SIGN. ENGINE REVVED UP AS ACCELERATOR WAS ABOUT TO BE APPLIED, SO I HAD TO APPLY BRAKES AS CAR WAS MAKING SUDDEN MOVEMENTS. QUICKLY PUT CAR INTO NEUTRAL POSITION. *TR
WHILE APPROACHING A STOP SIGN INTERSECTION, CAR ACCELERATED AND CRASHED INTO ANOTHER. *TR
SLIDING DOOR ON 2002 SIENNA VAN HAS BEEN A PROBLEM SEVERAL TIMES. FIRST TIME WAS WITHIN 40,000 MILES AS THE TENSION ON THE CABLE HAD TO BE ADJUSTED. KEPT STICKING CLOSED AND COULD NOT OPEN THE DOOR. THE DOOR LOCKS HAVE STUCK LOCKED AND COULD NOT UNLOCK THEM, DOOR HAD TO BE TAKEN APART. HAS BEEN FIXED BY TOYOTA DEALER ONCE FOR $200 PLUS DOLLARS, NOW THE CABLE CAME OFF ITS TRACK. THE DOOR NO LONGER WORKS, KEEPS GETTING STUCK, AND NOW THE CABLE STICKS OUT WHEN YOU OPEN THE DOOR. *TR
THE AUTOMATIC DOOR ON OUR 2002 TOYOTA SIENNA DOES NOT WORK. THE CABLE BROKE WHILE MY DAUGHTER WAS GETTING IN THE CAR. LUCKILY, SHE WAS NOT INJURED. *TR
WE ARE CURRENTLY HAVING PROBLEMS WITH THE LOCKING SYSTEM OF OUR 2002 TOYOTA SIENNA XLE (CURRENTLY 47,710 MILES); SPECIFICALLY THE PASSENGER SIDE DOOR AND THE RIGHT SLIDING DOOR. THE PASSENGER SIDE DOOR MALFUNCTIONED SOMETIME BACK IN EARLY MARCH 2009, WHEREBY THE DOORS WILL NOT FUNCTION VIA REMOTE OR ELECTRONIC MEANS. THE PASSENGER SIDE DOOR IS ONLY FUNCTIONAL BY MANUALLY LOCKING OR UNLOCKING THE DOOR. ALSO, ABOUT A MONTH LATER, THE SLIDING DOOR STARTED ACTING UP. IN FACT, WE HAD AN INCIDENT WHERE ONE OF OUR PASSENGER'S FINGER WAS TRAPPED BY THE RIGHT SIDE SLIDING DOOR. THE SLIDING DOOR CLOSED AS THE PASSENGER WAS GETTING IN HER SEAT. MY WIFE HAD TO FORCE THE DOOR OPEN FROM THE OUTSIDE TO FREE THE PASSENGER'S FINGERS. THANKFULLY, THERE WERE NO SERIOUS INJURIES. AS FOR THE RIGHT SLIDING DOOR, IT FAILED TO FUNCTION COMPLETELY ON AUGUST 10, 2009. CURRENTLY, THE SLIDING DOOR WILL NOT UNLOCK AT ALL (ELECTRONICALLY OR MANUALLY). I FEAR THAT THESE MALFUNCTION PROBLEMS POSE A SIGNIFICANT RISK TO ME AND MY FAMILY. I HAVE A FOUR YEAR OLD CHILD AND HIS SAFETY IS OF PARAMOUNT IMPORTANCE TO ME. WE CANNOT GET THE CAR REPAIRED DUE TO THE ENORMOUS COSTS IT WOULD TAKE JUST TO CORRECT THE DEFECT. IN FACT, BACK IN MARCH 18, 2009 WHEN ONLY THE PASSENGER SIDE DOOR WAS FAILING TO WORK, I INQUIRED HOW MUCH IT WOULD COST TO REPAIR THE DOOR AND THE REPRESENTATIVE STATED IT WOULD COST $100 JUST TO LOOK AT THE DOOR. *TR
SLIDING DOORS ON 2002 TOYOTA SIENNA FAIL TO OPEN. 7-17-06: 73,316 MILES, BOTH SLIDING DOORS WILL NOT OPEN DUE TO PRODUCT DEFECT, REPAIR AT DEALERSHIP. 9-22-06: 76,829 MILES, SLIDING DOOR WILL OPEN BUT NOT CLOSE, REPAIR AT DEALERSHIP. 11-16-07: 92,730 MILES, SLIDING DOORS NOT WORKING, REPAIR AT DEALERSHIP. 3-13-08: 97,991 MILES, PASSENGER SLIDING DOOR NOT WORKING, REPAIR AT DEALERSHIP. 8-10-2009: 113, 814, PASSENGER SLIDING DOOR WILL NOT OPEN. THIS VEHICLE HAS BEEN IN NO ACCIDENTS AND WELL MAINTAINED. THESE DOORS CONTINUALLY FAIL. *TR
DRIVER'S SIDE SLIDING DOOR (NOT A POWER DOOR) WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. THE MECHANISM HAS FAILED. I HAVE HAD SEVERAL PROBLEMS WITH BOTH SLIDING DOORS (PASSENGER SIDE IS POWER DOOR) WITH THE LATCH MECHANISM GETTING STUCK. THIS TIME, IT IS COMPLETELY INOPERABLE. *TR
AUTOMATIC SLIDING DOOR ON TOYOTA SIENNA OFTEN DOES NOT CLOSE. EVEN WHEN ENCOURAGED "MANUALLY" TO CLOSE, IT PULLS BACK SEVERAL TIMES. IF AUTO FEATURE IS TURNED OFF, IT WON'T PULL CLOSED AT ALL. SLIDING DOOR ON LEFT SIDE WON'T OPEN FROM INSIDE. OCCASIONALLY LOCKS ITSELF SO THAT IT CAN'T BE OPENED FROM OUTSIDE EITHER, EVEN IF ALL OTHER DOORS ARE UNLOCKED. *TR
I HAVE 2002 SIENNA. I HAVE POWER REAR DOOR PROBLEM.: THE DOOR WILL OPEN PROPERLY USING ANY OF THE "DOOR OPEN" BUTTONS BUT WILL NOT CLOSE--ALL I HEAR IS A CLICKING SOUND WHEN ANY OF THE BUTTONS ARE PUSHED AGAIN. I'M ASSUMING THAT THE RELAY TO "CLOSE" IS WORKING BUT THE MOTOR IS FOR WHATEVER REASON NOT RECEIVING THE INPUT. *TR
OUTSIDE DOOR LATCH ON MANUAL SLIDING DOOR BROKE. INSIDE LATCH STILL WORKS. POWER SLIDING DOOR REFUSES TO OPEN. PRIOR TO FAILURE, IT WOULD TRY TO CLOSE SEVERAL TIMES BEFORE ACTUALLY LATCHING SHUT. NO RESPONSE FROM LOCAL DEALER. *TR
I HAD A 2002 TOYOTA SIENNA XLE VAN WITH 106,000 MILES ON IT. IN MARCH 2009 MY SON WAS HIT BY ANOTHER DRIVER AND THE CAR WAS TOTALED. IT SUSTAINED EXTENSIVE FRONT AND REAR DAMAGE. NONE OF THE AIRBAGS DEPLOYED. I AM CONCERNED THAT FRONT AND SIDE AIRBAGS MAY NOT DEPLOY IN OLDER CARS. I BOUGHT THE CAR BECAUSE IT HAD FRONT AND SIDE AIRBAGS, STABILITY CONTROL AND AN EXCELLENT SAFETY RATING. THE CAR WAS EXPERTLY AND CONSTANTLY MAINTAINED YET THE AIRBAGS DID NOT WORK WHEN NEEDED. *TR
WEST LAKE TIRE BLEW OUT WITH LESS THAN 100 MILES ON IT. *TR
MY WIFE WAS BACKING OUT OF A PARKING SPACE ON A SLIGHT INCLINE. WHEN SHE STOPPED AND TRIED TO PUT THE CAR INTO DRIVE, THE GEARSHIFT BROKE. WE HAD THE VAN TOWED TO THE TOYOTA DEALER AND THEY DETERMINED THAT THE METAL PARTS INTO WHICH THE GEAR SHAFT INSERTS HAD BROKEN CLEAN IN HALF. NEITHER THE CUSTOMER SERVICE REP NOR THE MECHANIC HAD EVER SEEN THAT HAPPEN BEFORE THEY CLAIMED. NEVERTHELESS, TOYOTA DID NOT DEEM THIS TO BE A DEFECT AND WE HAD TO PAY CLOSE TO $800 TO HAVE IT FIXED. HAD THIS HAPPENED ON A STEEPER HILL OR HAD MY WIFE BEEN PULLING OUT INTO A BUSY STREET, AN ACCIDENT MOST DEFINITELY COULD HAVE OCCURRED. I HAVE KEPT THE PARTS WHICH I BELIEVE WERE FAULTY/DEFECTIVE. THE PARTS THAT WERE REPLACED WERE A TILT STEERING SUPPORT, A STEERING TUBE SUB-ASSEMBLY, A SHAFT SUB-ASSEMBLY AND A TILT STEERING BOLT. *TR
TOYOTA SIENNA DRIVER SIDE WINDOW VERTICAL SCRATCHES I HAVE PASS MULTIPLE SIENNA'S ON THE HIGHWAY THAT HAVE THE SAME SCRATCHES. *TR
2002 SIENNA DRIVER SIDE SLIDING DOOR STOP WORKING. I TOOK IT TO DEALER AND THEY SAID IT IS A CABLE AND KNOWN ISSUE. *TR
I HOPE YOU WILL BE ABLE TO HELP ME OUT. MY SIENNA HAS 61022 MILEAGES ON IT AND WE BABY THIS CAR TO THE 'T'. ON FEBRUARY 11, 2008, I HAD JUST STARTED THE VEHICLE AND WAS ABOUT TO CHANGE FROM 'P' TO 'D' WHEN THE GEAR SHIFT LEVER BROKE. NO FORCE WAS USED AND WE ALWAYS PULL BACK THE SHIFTER AND CHANGE GEARS WITH MINIMAL FORCE. I HAD THE VEHICLE TOWED TO THE DEALER AND THE TECHNICIAN SHOWED ME WHERE THE ALUMINUM BRACKETS BROKE IN THREE PLACES. I WAS IN SHOCK THAT THE DESIGN AND MATERIAL WAS NOT MADE ENGINEERED TO LAST. THE TECHNICIAN SAID THAT THE MATERIAL IS MADE OF ALUMINUM AND HE JUST REPLACED ONE A COUPLE OF DAYS AGO. I DID SOME RESEARCH ON THE INTERNET AND FOUND OUT THIS IS NOT A SINGLE CASE. THERE ARE A LOT OF PEOPLE WHO HAD THIS SAME PROBLEM ON THEIR SIENNA WORLDWIDE? NORMALLY, THE PART SHOULD LAST THE LIFE OF THE VEHICLE. I START TO WONDER IF THIS IS A DEFECT BECAUSE IT IS HAPPENING ON LOTS OF SIENNAS. ALSO THIS REPAIR IS EXTREMELY EXPENSIVE. IT COST ME $834.69.00 US DOLLAR. (PARTS $166.16, LABOR $655.65) PLEASE LET ME KNOW IF THIS IS COMMON AND IF TOYOTA SHOULD HAVE TAKE A FULL RESPONSIBILITY IN THIS KIND OF MATTER AND CONSIDER THIS AS A DEFECT. THANK YOU FOR YOUR ATTENTION IN THIS ISSUE. *TR
BOUGHT A CERTIFIED USED 2002 TOYOTA SIENNA XLE FROM A TOYOTA DEALERSHIP IN JULY 2007. WHILE INSPECTING IT, THE DRIVER'S SIDE SLIDING DOOR WAS ACTING UP. THEY TRIED TO FIX IT A COUPLE OF TIMES THEN VERBALLY ASKED ME TO BRING IT BACK WHEN THEY HAD THE RIGHT PARTS. 2 WEEKS LATER, I BROUGHT IT IN AT THEIR REQUEST AND THEY 'FIXED' IT. AFTER I LEFT THE SHOP I NOTICED IT WAS ACTING UP. I WAS MADE TO PAY FOR THE REPAIRS BY THE TOYOTA DEALERSHIP. THIS DOOR IS ACTING UP RIGHT NOW. *TR
1. TRUNK DOOR LATCH BROKEN 2. PASSENGER SIDE SLIDING DOOR COULD NOT CLOSE. NEED TO CHANGE TO MANUAL MODE. *TR
PASSENGER SIDE POWER SLIDING DOOR ON TOYOTA SIENNA LE (2002) IS BAD. WENT TO THE DEALER AND THEY SLAPPED ME WITH A 1400 ESTIMATE. LEFT TO DEAL WITH SAFETY ISSUES FOR MY CHILDREN WITH MECHANICAL MALFUNCTIONS AND IF POWER DOOR BUTTON IS ACCIDENTALLY ENGAGED. I FEEL L AM LEFT WITH NO OPTION. THIS REPAIR IS MUCH TO EXPENSIVE AND DOES NOT FALL UNDER ANY WARRANTIES. HOW CAN BUYER BEWARE OF SUCH TRAPS. I AM ONLY MID WAY THROUGH PAYMENTS AND I ALREADY HAVE A MAJOR REPAIR COST THAT HARDLY MAKES THE INITIAL PURCHASE WORTH IT. THE DEALER OFFERED NO ALTERNATIVE THAN TO PUSH THE POWER BUTTON OFF. THIS IS NOT AN ACCEPTABLE OPTION WITH CHILDREN AT RISK! *TR
OUR 2002 TOYOTA SIENNA AUTOMATIC LOCK SYSTEM STARTED SPONTANEOUSLY LOCKING AND UNLOCKING ITSELF. IT WILL DO THIS WHILE IT IS PARKED OR WHILE DRIVING ON THE HIGHWAY. IT MAY DO IT ONCE OR TWICE, OR REPEATEDLY LOCK AND UNLOCK 15 TIMES OR MORE, EVEN DURING A SHORT COMMUTE. IT OCCURS RANDOMLY, SOMETIMES MULTIPLE TIMES A DAY, AND SOMETIMES NOT FOR SEVERAL DAYS. RARELY WILL THE VAN STAY LOCKED WHEN PARKED. IT IS VERY DISTRACTING AND A BIG SAFETY ISSUE. I HAVE TRIED TO HAVE IT REPAIRED TWICE, AT 2 DIFFERENT TOYOTA DEALERSHIPS. I WAS TOLD THEY COULD NOT FIND THE SOURCE OF THE PROBLEM, AS IT DID NOT LOCK AND UNLOCK WHILE IT WAS IN THEIR CARE. OF COURSE, IT RECURRED BEFORE I RETURNED HOME. *TR
DRIVER'S AND PASSENGER'S SIDE AUTOMATIC SLIDING DOORS HAVE BEEN INTERMITTENTLY MALFUNCTIONING EVEN AFTER WARRANTY REPAIRS IN THE PAST. SOMETIME, THE SLIDING DOORS FAIL TO CLOSE AND STAY OPEN, ONLY TO BE CLOSED MANUALLY. *TR
DRIVERS SIDE SLIDING DOOR (POWER) WILL NO LONGER WORK EXCEPT MANUALLY. AN ANNUNCIATOR ON THE DASH INDICATE "PWR DOOR" IN RED. *TR
POWER DOOR FAILING TO OPEN AND CLOSE PROPERLY. THIS HAS BEEN AN ISSUE SINCE WE PURCHASED THE VAN IN 2004. THE DOORS WOULD SOME TIMES NOT OPEN UNDER POWER OR WOULD NOT CLOSE UNDER POWER. WE HAD TO MANUALLY CLOSE/OPEN THE DOOR. THE PASSENGER SIDE DOOR NOW WILL NOT CLOSE UNDER POWER. WHEN THE PROBLEM WAS INTERMITTENT, WE TOOK THE VAN TO THE DEALER AND THEY SAID THERE WAS NO PROBLEM. DOING SOME RESEARCH ON THE INTERNET THE REPAIR RUNS IN THE $1500-$1800 RANGE. *TR
I HAD A TOYOTA SIENNA LE 2002. I WENT TO THE DEALERS 3 YEARS AGO TO REPLACE THE SLIDING DOOR, DURING THAT TIME IT WAS STILL UNDER WARRANTY. SOMEHOW THE PROBLEMS APPEAR AGAIN, MY SLIDING WON'T OPEN IS LIKE IT STICK WITH GLUE. IT'S TOTALLY STUCK NO MATTER WHAT I DO IT WON'T OPENED. I NEED TO KNOW DOES TOYOTA STILL HELPED ME FIXED THIS PROBLEM OR I HAD TO USED MY OWN PROBLEM TO FIXED IT. FIRST OF ALL THERE IS NOTHING WRONG WITH THE CAR, THE ONLY PROBLEM IS THE SLIDING DOOR, I AM AFRAID IT WILL HAPPENED TO OTHER DOORS SOON. CAN SOMEBODY HELP ME OUT WITH THIS PROBLEM. THANKS ALOT. *TR
IN 2003, I WAS TOLD THE ECU UNIT NEEDED REPLACED ON PASSENGER SIDE REAR POWER SLIDING DOOR AS DOOR WOULD INTERMITTENTLY NOT OPEN OR CLOSE. HAS CONTINUED WITH INTERMITTENT PROBLEM UNTIL IT FINALLY WOULDN'T OPEN NOR CLOSE. GIVEN THE VERY HIGH VOLUME OF COMPLAINTS ABOUT THIS PROBLEM ON ALL YEARS OF THE TOYOTA SIENNA, I WOULD LIKE FOR THE ODI TO OPEN AN INVESTIGATION. ALL YOU HAVE TO DO IS GOOGLE "TOYOTA SIENNA POWER SLIDING DOOR PROBLEMS" AND YOU END UP WITH MULTIPLE THOUSANDS OF HITS, WITH MOST BEING CHAT SITES WITH MULTIPLE COMPLAINT THREADS. *TR
IN 2003, ECU UNIT WAS REPLACED ON PASSENGER SIDE REAR POWER SLIDING DOOR AS DOOR WOULD INTERMITTENTLY NOT OPEN OR CLOSE. HAS CONTINUED WITH INTERMITTENT PROBLEM SINCE REPLACEMENT UNTIL IT FINALLY WOULD OPEN BY NOT CLOSE. GIVEN THE VERY HIGH VOLUME OF COMPLAINTS ABOUT THIS PROBLEM ON ALL YEARS OF THE TOYOTA SIENNA, I WOULD LIKE FOR THE ODI TO OPEN AN INVESTIGATION. ALL YOU HAVE TO DO IS GOOGLE "TOYOTA SIENNA POWER SLIDING DOOR PROBLEMS" AND YOU END UP WITH MULTIPLE THOUSANDS OF HITS, WITH MOST BEING CHAT SITES WITH MULTIPLE COMPLAINT THREADS. *TR
I HAVE A SIENNA XLE 2002 WITH THE ELECTRONIC SLIDING DOORS. FROM THE INSIDE OF THE VAN, THERE ARE THREE BUTTONS TO OPEN THE DOORS; ONE ON THE CONSOLE, ONE ON THE COLUMNS BETWEEN FRONT AND BACK SEATS AND ONE BUTTON IN THE HANDLE. PERIODICALLY THE SLIDING DOORS WILL NOT SHUT OR THEY WILL NOT OPEN. THE LAST TIME THIS HAPPENED WAS JULY 16, 2008 WHEN THE KIDS IN THE BACK DRIVER'S SIDE TRIED TO OPEN THE SLIDING DOOR AND COULD NOT. WE TRIED EVERYTHING AND IT WAS JAMMED SHUT. IT SEEMS LIKE THE BUTTON IN THE HANDLE WAS STUCK (WHICH HAS HAPPENED BEFORE). THIS IS A VERY DANGEROUS SITUATION IF THERE WAS AN ACCIDENT OR ROLL OVER AND MY PASSENGERS COULD NOT GET OUT. I BELIEVE THIS IS A DEFECT AS I HAVE READ MANY COMPLAINTS ABOUT THIS PROBLEM. MY SIENNA IS STILL UNDER WARRANTY (7 YEARS), BUT TOYOTA WILL NOT WARRANTY THIS LOCK RELEASE BUTTON PROBLEM BECAUSE THEY SAY IT IS PART OF THE HANDLE AND THE HANDLE IS NOT UNDER WARRANTY. I COUNTERED THAT THE HANDLE IS FINE, IT IS JUST THE BUTTON DESIGNED IN THE HANDLE THAT IS BROKEN. IF THE BUTTON WAS SITUATED ELSEWHERE IN THE DOOR, I AM SURE IT WOULD BE COVERED. TOYOTA WILL NOT TAKE RESPONSIBILITY FOR THIS SERIOUS PROBLEM THAT THEY BLATANTLY KNOW ABOUT. *TR
I BOUGHT MY 2002 TOYOTA SIENNA, 05/04/2004, 7011 MILES AFTER MY CHECK ENGINE LIGHT WAS ON. DEALER FIXED IT BY REPLACING EMISSION CONTROL CHARCOAL CANISTER. IN JUNE 2005 & AFTER APPROXIMATELY 1500 MILES LATER, GAS REFUELING VALVE STARTED SHUTTING OFF, EVEN THOUGH GAS WAS NOT FULL. DEALER CHECKED & SAID I NEED A NEW EMISSION CONTROL CHARCOAL CANISTER, BECAUSE MY PREVIOUS CANISTER WAS OUT OF WARRANTY, I HAVE TO PAY $495 (PART+ LABOR) TO REPLACE IT. I COMPLAINED OF THIS PROBLEM REPEATING SOON, DEALER COULD NOT GIVE SATISFACTORY ANSWER. IN CONSUMERS WEBSITE I HAVE FOUND OUT THAT THERE ARE LOTS OF COMPLAINTS ABOUT 2002 TOYOTA VEHICLES. IS IT POSSIBLE THIS PART IN THIS YEAR FAILED MORE OFTEN THAN NORMAL? *TR
AUTOMATIC DOOR LOCKS SUDDENLY AND WITHOUT CAUSE LOCK AND UNLOCK. SOMETIMES IT'S WHILE WE'RE DRIVING, SOMETIMES WHILE PARKED. SOMETIMES IT'S FRONT DOORS ONLY, SOMETIMES BACK ONLY, SOMETIMES ALL OF THEM. IT SEEMS TO HAPPEN WHEN IT'S WET (SO FAR, SNOWING), THOUGH NOT ALWAYS. ONE CAN BE LOCKED INSIDE THE VEHICLE OR LEAVE IT LOCKED AND RETURN TO FIND IT UNLOCKED. DEALERS ALONG COLORADO FRONT RANGE HAVEN'T HEARD OF THIS PROBLEM. AN INTERNET SITE SUGGESTED A SHIELDED SECURITY SYSTEM HARNESS HAS FIXED THE PROBLEM FOR SOME OTHERS. VEHICLE IS NEARLY 6 YEARS OLD WITH 80K MILES. IT'S NEVER HAPPENED BEFORE 2/14/08, AND IT'S HAPPENED 6-8 TIMES SINCE - THOUGH VERY INTERMITTENTLY. *TR
BOTH SLIDING PASSENGER DOORS AND REAR HATCH DOOR WILL BREAK AND NOT OPEN. WE HAVE HAD AT LEAST 8 INCIDENTS OF DOORS NOT OPENING, AND LATCHES BREAKING NOT ALLOWING ACCESS TO VEHICLE. ON ONE OCCASION, DOOR WAS JAMMED IN THE OPEN POSITION AND NOT ABLE TO CLOSE COMPLETELY. TOYOTA ADVISED DOOR CABLE IN DOOR WAS TOO LONG AND DEALER TOOK CARE OF IT AND THERE SHOULD BE NO MORE PROBLEMS. PROBLEM RECURRED ON 3/6/08. *TR
THE LEFT SLIDING DOOR STOPPED HALFWAY WHEN CLOSING AND MOVED BACK TO FULLY OPEN POSITION. REPEATED TRIES DID NOT WORK AND SO HAD TO MANUALLY CLOSE THE DOOR. AFTER THAT THE PWR DOOR ICON ON THE DISPLAY LIT UP SHOWING A PROBLEM WITH THE POWER DOOR. TAKING TO THE MECHANIC REVEALED THAT THE MOTOR IS DEFECTIVE. THE VEHICLE HAS ONLY 31,500 MILES. *TR
TL*THE CONTACT OWNS A 2002 TOYOTA SIENNA. AT 34,006 MILES, THE BRAKES BEGAN TO MAKE SQUEAKING NOISES AND THE BRAKE WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED WHILE DRIVING 45 MPH. AT 36,000, 46,000, AND 49,000 MILES, THE DEALER REPLACED THE FRONT AND REAR BRAKES, THE REAR AND FRONT ROTORS, AND ALSO RESURFACED THE FRONT AND REAR DRUMS. THE REPAIRS WERE PERFORMED UNDER WARRANTY. NEVERTHELESS, THE BRAKES CONTINUED TO SQUEAK AND THE BRAKE PEDAL MUST BE DEPRESSED VERY HARD IN ORDER FOR THE VEHICLE TO STOP. THE DEALER STATED THAT THE NOISE WAS DUE TO THE BRAKE BUSTER AND IT NEEDED TO BE REPLACED AT THE COST OF $1,000 SINCE THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER STATED THAT THEY COULD NOT BE OF ASSISTANCE SINCE THE WARRANTY EXPIRED. THEY PROVIDED THE CONTACT WITH REFERENCE NUMBER 2007-0220392. THE CURRENT MILEAGE WAS 78,000 AND FAILURE MILEAGE WAS 34,006. THE DEALER STATED ARM RESTS, REPLACED BRAKE LIGHT BULB, SQUEAK IN THE INSIDE CABIN. UPDATED 11/26/07 *TR
2002 TOYOTA SIENNA RIGHT REAR TIRE BLEW OUT CAUSING THE CONSUMER TO LOSE CONTROL AND HIT A DITCH. *KB OHIO TRAFFIC CRASH REPORT. *JB
I PURCHASED COOPER LIFE LINER TOURING TIRES FROM KAUFFMAN TIRE. WITHIN 2 WEEKS OF PURCHASE, ONE OF THE TIRES DEVELOPED A LARGE BUBBLE ON THE SIDEWALL. KAUFFMAN STAFF TOLD ME THIS TYPE OF BUBBLE WAS A RESULT OF "HITTING A CURB OR OTHER OBJECT." I KNEW I HAD NOT HIT ANYTHING. THEY REPLACED THE TIRE WITH THE SAME BRAND & MODEL. AS TIME WENT BY, I HAD CHRONIC PROBLEMS WITH MY VEHICLE PULLING TO THE RIGHT. I VISITED KAUFFMAN SEVERAL TIMES. THEY ADJUSTED MY ALIGNMENT AND CHECKED MY TIRE PRESSURE ON SEVERAL OCCASIONS, TO NO AVAIL. TUESDAY, JULY 3, 2007, I STOPPED BY KAUFFMAN AND TOLD THEM THERE WAS APPARENTLY AN UNDERLYING PROBLEM THAT CAUSED MY VAN TO PULL SO SEVERELY THAT I HAD TO STRUGGLE TO KEEP IN MY LANE. I REQUESTED THAT THEY DO AN IN-DEPTH CHECK TO DETERMINE THE PROBLEM. THEY FOUND THAT 3 OF THE 4 COOPER LIFE LINER TOURING TIRES WERE DEFECTIVE, ONE HAD A BUBBLE IN THE SIDEWALL. KAUFFMAN EMPLOYEE AGAIN TOLD ME THAT THIS TYPE OF PROBLEM WAS CAUSED BY STRIKING A CURB OR OTHER OBJECT. AGAIN, I KNEW I HAD NOT HIT THE TIRE ON ANYTHING. KAUFFMAN EMPLOYEES REPLACED THE TIRES WITH 3 NEW COOPER LIFE LINER TOURING TIRES. ON JULY 6, 2007, ONE OF THE NEW TIRES DEVELOPED A HUGE BUBBLE IN THE SIDEWALL AND LEFT ME STRANDED ON THE SIDE OF I-20 IN ALABAMA. AN INTERNET SEARCH LED ME TO YOUR WEBSITE, WHERE I FOUND THAT THE TIRES KAUFFMAN PUT ON MY VEHICLE IN 2007 WERE RECALLED IN 2006. I FEAR SOMEONE MAY BE INJURED OR KILLED BY THESE FAILING COOPER TIRES. *AK
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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