Page 8 of 11 · complaints 351–400 of 522

2011 Toyota Prius complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Air Bags
Filed Aug 30, 2016CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA PRIUS .THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/13/16 *BF UPDATED 03/13/17.*JB

Air Bags
Filed Aug 26, 2016WI

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS) HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 26, 2016CA

I RECEIVED A SAFETY RECALL NOTICE (INTERIM NOTICE) REGARDING DEFECTIVE AIR BAGS INVOLVING DEFECTIVE WELDS ON AIR BAG INFILTRATORS. I TELEPHONED THE DEALER TO SCHEDULE A REPAIR. THE DEALER SAID IT COULD BE MANY MONTHS BEFORE TOYOTA COMES UP WITH A FIX FOR THIS DEFECT. THEY REFUSED TO REPLACE THE AIRBAG OR GIVE ME A RENTAL VEHICLE. I DO NOT THINK MY FAMILY AND I SHOULD HAVE TO DRIVE A VEHICLE WITH A KNOWN DEFECT THAT COULD SERIOUS INJURY OR DEATH FOR MANY MONTHS UNTIL TOYOTA COMES UP WITH A "FIX". THERE IS A "FIX". TOYOTA COULD SIMPLY REPLACE THE DEFECTIVE AIR BAG WITH AN AIR BAG THAT IS NOT DEFECTIVE. I REQUEST THAT TOYOTA BE COMPELLED TO REPLACE THIS DEFECTIVE AIR BAG OR PROVIDE ME WITH A REPLACEMENT, SAFE VEHICLE UNTIL THE DEFECT IS REMEDIED. THANK YOU *TR

Service BrakesCrash
Filed Aug 24, 201640,000 milesNJ

WHEN THE BRAKES ARE PRESSED, IF YOU HIT A BUMP OR POTHOLE, THE BRAKES LOCK AND THE CAR HYDROPLANES FORWARD. I HIT THE BACK OF SOMEONE BECAUSE OF THIS DEFECT.

Air Bags
Filed Aug 16, 2016CA

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 8, 2016GA

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 4, 2016NM

THE CSA RECALL WAS ISSUED OVER A MONTH AGO AND NOTHING HAS HAPPENING. I FEEL LIKE THIS IS NOT DONE IN A TIMELY MANNER. I HAVEN'T EXPERIENCED AN PROBLEM WITH THE CURTAIN SHIELD AIR BAG IN MY PRIUS, BUT THAT'S NOT THE POINT. I COULD HAVE AND THERE'S NO INDICATION OF WHEN THE REMEDY WILL BE AVAILABLE. I'M AN ATTORNEY AND I THINK THEY'RE ASKING FOR A CLASS-ACTION LAWSUIT. I DIDN'T ENTER MY PHONE NUMBER BECAUSE THAT'S PRIVATE. I CONTACTED TOYOYA 7/26 BUT HAVEN'T RECEIVED A RESPONSE. AGAIN, THIS IS UNACCEPTABLE.

Exterior Lighting
Filed Jul 28, 201645,000 milesNC

HEADLIGHTS BURN OUT FREQUENTLY OR STOP WORKING INTERMITTENTLY; HEADLIGHT ASSEMBLY ON PASSENGER SIDE APPEARS TO HAVE LEAKAGE AND LOW BEAM APPEARS AT A LESSER BRIGHTNESS THAN DRIVER SIDE BEAM. HAD AT DEALER 4 TIMES IN SAME DAY FOR ISSUE WITH DRIVER HEADLIGHT IN SUMMER 2015 AND NOW AT DEALER FOR PASSENGER SIDE ISSUES. THIS HAPPENS IN UNPREDICTABLE CIRCUMSTANCES INCLUDING AFTER LONG OPERATION OR AFTER HAVING JUST STARTED THE VEHICLE - INCONSISTENT.

Service BrakesCrash1 injured
Filed Jul 22, 201678,000 milesVA

CAR WAS IN MOTION ABOUT 20MPH. WHEN BRAKES WAS APPLIED, THE CAR FAILED TO SLOW DOWN BUT INSTEAD QUICKLY ACCELERATED. CONTINUOUSLY APPLYING THE BRAKES DID NOTHING. CAR CAME TO A STOP APPLY RUNNING INTO ANOTHER CAR.

Engine
Filed Jul 21, 2016110,000 milesTX

REQUEST HELP WITH 2011 TOYOTA PRIUS OIL CONSUMPTION, QUALITY, SAFETY, & AIR POLLUTION ISSUES: I BOUGHT THE CAR NEW. JUST AFTER 100,000 MILES I NOTICED IT WAS USING OIL BETWEEN OIL CHANGES. IT HAS GOTTEN WAY WORSE TO NOW AT 145,000 MILES IT USED 3 QTS IN 2000 MILES. IT DOES NOT WARN YOU THAT THE OIL LEVEL IS LOW UNTIL YOU ARE 3.5 QTS LOW & A MESSAGES SAYS YOU HAVE LOW OIL PRESSURE. THIS IS UNSAFE IN THAT THE CAR COULD GO DRY ON OIL AND THE ENGINE SIEZE UP. THERE IS A TSB ON THIS FOR OTHER TOYOTA VEHICLES, BUT NOT YET PRIUS. I BELIEVE PRIUS NEEDS TO BE ADDED TO THE LIST & I WANT TOYOTA TO REPLACE MY ENGINE OR AT LEAST THE PISTON RINGS. SO FAR TOYOTA IS NOT ADMITTING TO OIL CONSUMPTION PROBLEMS WITH THE PRIUS. THIS IS ALSO A POSSIBLE EMISSIONS ISSUE. I CONTACTED TOYOTA'S CUSTOMER EXPERIENCE CENTER IN FEB 2016 AND THEY SET-UP CASE NO. 1602170764 TO TRACK MY COMPLAINT. THEY REFERRED ME TO ALAMO TOYOTA IN SAN ANTONIO. I DO NOT BELIEVE THAT TOYOTA IS BEING PROACTIVE IN ADDRESSING THIS PROBLEM. AFTER RESEARCHING THIS ISSUE ON LINE, I HAVE FOUND MANY OTHER TOYOTA PRIUS OWNERS WITH THE SAME PROBLEM. THE PROBLEM DOES NOT SHOW UP UNTIL YOU ARE CLOSE TO THE 80,000-100,000 MILES POINT AND SO FOR THOSE FOLKS THAT DRIVE LESS, THE PROBLEM MAY NOT SHOW UP FOR ANOTHER COUPLE OF YEARS. I THANK YOU IN ADVANCE FOR ANY HELP THAT YOU CAN PROVIDE TO ME. I SPENT OVER $23,000 FOR THIS CAR AND HOPED IT WOULD GIVE ME TROUBLE-FREE TRANSPORTATION FOR MORE THAN 4 YEARS AND 100,000 MILES.

Engine
Filed Jul 20, 2016129,098 milesNJ

PRIUS STARTED CONSUMING OIL AROUND THE 105,000 MILE MARK. TWO MONTHS AGO, I TOOK IT TO THE DEALER AND THEY HAD ME COME BACK AFTER 1100 MILES AFTER MY OIL CHANGE. THEY SAID IT WAS CONSUMING OIL BECAUSE THE PISTON RINGS WERE LEAKING. THE LADY TRIED TO SELL ME A USED ENGINE FOR 3,000 OR 5,000 DOLLARS. I TOLD HER THAT IS WHY I BOUGHT TOYOTA BECAUSE I DIDN'T WANT TO SPEND MONEY AFTER 100,000 MILES. I HAVE LOOKED ONLINE AND THIS PRACTICALLY HAPPENING TO ALL THE 2010-2011 PRII. MY BUDDY OWNS AND CAMRY AND JUST HAD HIS BLOCK/PISTON RINGS CHANGED FOR THE SAME PROBLEM. THIS MORNING, I AM A 100 MILES FROM THE NEED OF AN OIL CHANGE, AND WHEN APPLY THE BREAKS I GET A YELLOW LIGHT COMING ON SAYING "NOT ENOUGH OIL PRESSURE". I GOOGLE THIS AND PEOPLE ARE SAYING IT IS BECAUSE MY OIL IS LOW AGAIN. I THINK TOYOTA IS TRYING TO AVOID HAVING TO RECALL THIS.

Service Brakes
Filed Jul 7, 2016TX

BRAKES FAILING WHEN APPLIED HARD OR WHILE DRIVING OVER BUMPS.

Service Brakes
Filed Jun 27, 201677,500 milesME

THE PRIUS HAS A PROBLEM WHEN BRAKING OVER BROKEN PAVEMENT OR POTHOLES. THIS HAPPENS WHEN THE BRAKES ARE APPLIED TO SLOW THE VEHICLE AND THE CAR ENTERS AN AREA OF THE ROAD WHERE THERE IS UNEVEN GROUND. THE BRAKES SEEM TO NOT WORK FOR A SECOND EVEN IF THERE IS STEADY PRESSURE APPLIED TO THE BRAKE PEDAL. THIS PROBLEM CAUSES QUITE A STARTLE TO THE CAR'S DRIVER. THIS IS ESPECIALLY A CONCERN TO US WHEN THIS HAPPENS AT A CROSSWALK. THIS IS AN ONGOING PROBLEM. TOYOTA OF AMERICA HAS BEEN CONTACTED TWICE, I HAVE TAKEN THE VEHICLE IN TO MY LOCAL DEALERSHIP BUT NO FIX IS AVAILABLE.

Exterior Lighting
Filed Jun 23, 201669,000 milesNJ

MY HEADLIGHT ON THE PASSENGER SIDE KEEPS DYING OUT OF NOWHERE AFTER ABOUT THREE OR FOUR MONTHS OF USE (ABOUT 6,000 MILES OF DRIVING). IT HAS BEEN DOING THIS FOR THE PAST YEAR NOW AND OCCURS ABOUT THREE OF FOUR TIMES A YEAR. IT WOULD HAPPEN OUT OF NOWHERE. TODAY IT OCCURRED WHILE DRIVING IN THE RAIN DURING WORK (I DELIVER FOOD, NEEDING MY CAR TO DRIVE).

Service Brakes
Filed Jun 22, 201650 milesMI

WHEN BRAKING WHILE THE VEHICLE IS GOING OVER A BUMP OR DEPRESSION IN THE GROUND, THE VEHICLE LURCHES FORWARD. INSTEAD OF STOPPING THE VEHICLE SEEMS TO ACCELERATE FORWARD. THIS HAPPENS CONSISTENTLY IN THIS SETTING.

Exterior Lighting
Filed Jun 22, 201620,000 milesTX

HEADLAMP, 2011 PRIUS 5 DOOR HATCHBACK, I HAVE REPLACED THE RIGHT HEADLAMP 5 TIMES SINCE PURCHASING THE VEHICLE IN 2012. RECENTLY THE LAMP ABOVE THE THE HEADLAMP HAS ALSO GONE OUT. IF YOU MOVE THE WIRING I NOTICED THE LIGHTS WILL WORK FOR A WHILE THEN GO OUT. THE HEADLAMPS WILL WORK FOR A WHILE WHEN REPLACE BUT WITH THE LAST REPLACEMENT THE RIGHT NEW HEADLAMP WILL NOT WORK.

Air BagsCrash
Filed Jun 17, 201675,000 milesFL

THE CAR WAS TRAVELING AT ABOUT 40MPH WHEN WE T BONED ANOTHER CAR THAT ENTERED OUR LANE ILLEGALLY. MY WIFE APPLIED THE BRAKES AND WE SKIDDED FOR ABOUT 10 YARDS BEFORE HITTING THE OTHER CAR. NEITHER THE SEAT BELT RESTRAINING SYSTEM NOR THE AIR BAG SYSTEM OPERATED.

Service Brakes
Filed Jun 6, 201681,000 milesCA

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE THE VEHICLE WAS STATIONARY, ALL OF THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE MASTER ASSEMBLY AND THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 81,000.

Electrical System
Filed Jun 4, 201658,000 milesNC

MICE INVADED MY CAR. TRAPPED 6. FOUND NESTS IN ENGINE AREA, UNDER TRUNK, INSIDE HOOD FELT IN GLOVE COMPARTMENT IN A WATER BOTTLE. THE SMELL DOES NOT LEAVE AFTER HAVING CAR DETAILED AND STEAM CLEANED. TOYOTA SHOULD TAKE CARE OF THIS. NOT THE CONSUMER PROBLEM. MY CAR WAS DRIVEN EVERY DAY AND INSIDE A GARAGE.

Unknown or Other
Filed May 31, 201663,000 milesWA

2011 TOYOTA PRIUS 3. ( MOST MODELS 2010-2014) ENGINEERING DESIGN FLAW ALLOWS MICE TO EASILY ACCESS INSIDE OF THE VEHICLE THROUGH AIR SYSTEM. WHEN MICE ARE PRESENT WHILE DRIVING THIS CREATES A DRIVING DISTRACTION THAT CAN LEAD TO AN ACCIDENT OR DEATH. TOYOTA CORP REFUSES TO ACKNOWLEDGE THE PROBLEM, BUT THE DEALERSHIP DOES FIELD COMPLAINTS BUT WILL NOT ACT BECAUSE TOYOTA REFUSES TO ACKNOWLEDGE THE PROBLEM AN ORDER A BULLETIN . I HAVE PHOTOS AND SOLUTION TO ISSUE, HOWEVER SEVERAL OTHERS MAY BE UNAWARE OF THE ISSUE A SIMPLE GOOGLE SEARCH WILL RESULT IN ADDITIONAL FINDINGS. I MYSELF AM A VICTIM OF THE DESIGN FLAW AND NEARLY RESULTED IN A CAR ACCIDENT. WITHOUT BEING DRAMATIC- THIS IS TRULY A ISSUE THAT NEEDS TO BE REVIEWED SERIOUSLY. I CANT PROVIDE MORE DETAILS IF NEEDED. I'M NOT LOOKING TO GAIN MONEY, MEDIA ATTENTION OR ANYTHING ELSE OTHER THAN THERE IS TRULY AN ISSUE AND I WANT OTHERS TO BE SAFE. ITS HEARTBREAKING TO LOOK IN THE REAR VIEW MIRROR TO SEE A 15 MONTH OLD BABY SCREAMING BECAUSE A MOUSE IS RUNNING ACROSS HER BODY AND ANOTHER MOUSE IS RUNNING ACROSS THE BACK SEAT AND THEN THE FLOOR BOARD UNDER YOUR FEET WHILE TRYING TO PULL OVER WITH NO ROAD SHOULDER.

Unknown or Other
Filed May 28, 201658,100 milesIN

I WAS DRIVING ON A HIGHWAY IN THE COUNTRY, GO ABOUT THE SPEED LIMIT OF 55 WHEN I HEARD A VERY LOUD SOUND LIKE AN EXPLOSION OR GUNSHOT. I HAD THE COVER TO THE SUNROOF OPEN AND WHEN I LOOKED UP I COULD SEE THAT THE SUNROOF WAS SHATTERED, CRACKLED EVERYWHERE, BUT INTACT. WHEN I PULLED OVER TO LOOK AT IT FROM THE OUTSIDE, I COULD NOT SEE ANY DEBRIS FROM ANYTHING THAT WOULD HAVE HIT IT.. INSTEAD IT APPEARS TO BOW FROM UNDERNEATH AND THE SIDES HAVE LINEAR CRACKS ALL AROUND. I WAS NOT CLOSE TO ANOTHER VEHICLE WHEN IT HAPPENED EITHER, SO I DO NOT SEE THAT IT COULD HAVE BEEN CAUSED FROM ANYTHING EXTERNALLY. THIS COULD HAVE CAUSED ME TO BE DISTRACTED TO CAUSE AN ACCIDENT OR INJURY IF THE GLASS HAD ENTIRELY FALLEN THROUGH TO THE INSIDE.

Exterior Lighting
Filed May 26, 2016155,000 milesMI

THERE IS A SERVICE BULLETIN CONCERNING DRIVER SIDE LOW BEAM HEADLIGHT MALFUNCTION TOYOTA WILL BE GLAD TO FIX THE PROBLEM FOR $300 BS HEAD LIGHTS SHOULD WORK !! THIS SHOULD BE A RECALL

Electrical System
Filed May 26, 2016200 milesOH

THE CD PLAYER BURNS THE CD IMAGE LABEL. WHEN ENTERING 4 CDS INTO THE CHANGER THE CD IN THE 4TH POSITION BURNS ALMOST THE ENTIRE IMAGE LABEL. THE OTHER CDS HAD THE IMAGE PAPER BURNED ON THE OUTER 1/4 IN OF THE LABEL. I REPORTED THIS TO THE TOYOTA DEALER ON MAY 1, 2016. ON MAY 16,2016 I DOVE FROM WILMINGTON OHIO TO LORAIN OHIO, 3 HOURS PLAYING 4 CDS CONTINUOUSLY. THIS CAUSED THE HEAT IN GHE CD PLAYER TO INCREASE AND BURN THE CDS. THE CD PLAYER FEELS VERY HOT TO THE TOUCH AFTER USE.

Service Brakes
Filed May 23, 201640,000 milesWV

BRAKES DISENGAGE MOMENTARILY WHEN BRAKING ON A BUMPY ROADWAY. I HAVE HAD THIS HAPPEN MULTIPLE TIMES. IT FEELS LIKE THE ABS SYSTEM RELEASES THE BRAKES AND THEN REAPPLIES BRAKING. LUCKILY, I HAVE NOT HAD VEHICLES IN FRONT OF ME.

Service Brakes
Filed Apr 30, 201675,000 milesMD

EVERY ONCE IN A WHILE - IT CAN BE MONTHS BETWEEN EVENTS - OUR PRIUS MOMENTARILY SLAMS ON THE BRAKES WHEN DRIVING AT HIGHWAY SPEEDS WHILE NOTHING ELSE IS GOING ON. WE KNOW IT'S NOT OPERATOR ERROR. IT'S HAPPENED TO MY WIFE SEVERAL TIMES AND ME ONCE. WHEN IT HAPPENED TO ME I WAS DRIVING STRAIGHT AHEAD ON A DRY, LIGHTLY TRAVELED DIVIDED HIGHWAY DURING THE DAY. EVERYTHING ON THE DASHBOARD LIGHTS UP, ALARMS GO OFF, THE CAR DECELERATES LIKE I SUDDENLY STOMPED ON THE BRAKE PEDAL THOUGH MY FOOT NEVER MOVED OFF OF THE GAS, IT LASTS FOR MAYBE A SECOND AND THEN THE CAR IS BACK TO NORMAL. IT'S THE SAME EACH TIME IT'S HAPPENED. LUCKILY EACH TIME THIS HAS HAPPENED WE HAVEN'T HAD ANYONE TAILGATING US. WE'VE TAKEN IT TO THE DEALER MULTIPLE TIMES. THE FIRST COUPLE OF TIMES THEY LOOKED AT US LIKE WE WERE LOONY. THEY CHECKED IT OUT AND WE GOT IT BACK WITH A MESSAGE THAT SAID THE TECHNICIAN CHECKED THE COMPUTER AND TEST DROVE IT FOR 20 MILES AND THE CAR WAS OPERATING AS DESIGNED. EXCEPT IT HAPPENED AGAIN. WE FINALLY CONVINCED THEM THAT THIS WAS MAYBE A LEGITIMATE ISSUE AND THEY SAID THEY BROUGHT IN A TOYOTA FIELD SPECIALIST WHO CHECKED THE CAR OUT AND THEY SAID THAT THE ISSUE WAS THE PCS WAVE RADAR SENSOR THAT WAS SLIGHTLY OUT OF ALIGNMENT DUE TO BODY DAMAGE (MY WIFE HAD HIT A SMALL DEER ABOUT A YEAR PRIOR TO THAT - DAMAGE WAS MINOR AND REPAIRED AT A LOCAL BODY SHOP). AFTER THEY REALIGNED THE SENSOR, THE CAR BEHAVED ITSELF FOR ABOUT FIVE MONTHS. UNTIL YESTERDAY WHEN IT HAPPENED AGAIN.

Engine
Filed Apr 27, 2016100,000 milesPA

THIS CAR CONSUMES OIL... IT DOSE NOT LEAK THE OIL AND THE DEALER SAYS THAT ONE QUART IN 1200 MILES IS NORMAL... THIS OIL IS POLLUTING THE ATMOSPHERE AND IS EXPENSIVE. I FI WAS TOLD THAT IT WOULD CONSUME THIS MUCH OIL AT 100K, I WOULD NOT HAVE PURCHASED THE CAR.

Exterior Lighting
Filed Apr 22, 201675,000 milesPA

THE HEADLIGHTS IN MY 2011 TOYOTA PRIUS HAVE BURNED OUT 3 TIMES IN THE LAST 6 MONTHS, TWO OF THE TIMES BEING AT NIGHT AND I'VE HAD TO USE MY HIGH BEAMS SO THAT I CAN SEE. WHEN I BROUGHT IT TO MY MECHANIC, I WAS TOLD THAT IT'S A DEFECT WITH THE 2010 AND 2011 PRIUS AND THAT THE ONLY WAY TO REPAIR THE ISSUE IS TO INSTALL AN ENHANCEMENT KIT, WHICH COST ME OVER $500. WHEN I CALLED TOYOTA ABOUT THIS PROBLEM, I WAS TOLD THAT MY EXTENDED WARRANTY DOES NOT COVER BURNED OUT HEADLIGHTS. I KEEP TRYING TO TELL THEM THAT I DON'T EXPECT THEM TO COVER BURNED OUT HEADLIGHTS, BUT THAT THEY ARE BURNING OUT BECAUSE OF A DEFECT WITH THE CAR. THEY KEEP BRUSHING ME OFF. I AM VERY UPSET BY THE FACT THAT IT'S A KNOWN PROBLEM WITH THE CAR AND TOYOTA IS NOT STANDING BY IT.

Air BagsCrash
Filed Mar 23, 201665,290 milesTX

TL* THE CONTACT OWNED A 2011 TOYOTA PRIUS. WHILE THE CONTACT'S BROTHER IN-LAW WAS DRIVING APPROXIMATELY 30 MPH, THE REAR PASSENGER SIDE OF THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE. THE CONTACT'S VEHICLE SPUN AROUND AND CRASHED INTO A GUARDRAIL. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A TOW YARD. THE INSURANCE COMPANY DECLARED THE VEHICLE TOTALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,290.

Exterior Lighting
Filed Mar 17, 2016100,208 milesVA

LOW BEAMS FAILING. INCREASING IN FREQUENCY. BOTH LOW BEAM HEADLAMPS WILL GO OUT AT THE SAME TIME. HAPPENING MONTHLY AND USUALLY IN DAMP WEATHER. FREQUENCY IS INCREASING. SAFETY IS A MAJOR CONCERN.

Exterior Lighting
Filed Mar 15, 201662,000 milesGA

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE DRIVING AT VARIOUS SPEEDS, THE LOW BEAM HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLIGHT WIRING HARNESS NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

Seat Belts
Filed Mar 8, 2016110,000 milesCA

LIGHTS KEEP GOING OUT. I'VE REPLACED 5 TIMES IN THE LAST YEAR. STILL KEEP GOING OUT EVERY 2 TO 3 MONTHS.

Traction Control System
Filed Mar 7, 201677,000 milesPA

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE DID NOT HAVE A TRACTION CONTROL SWITCH. DUE TO THE SWITCH NOT BEING IN THE VEHICLE, THE VEHICLE STALLED WHILE DRIVING UP AN INCLINE DURING INCLEMENT WEATHER. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS INHERENT TO THE MODEL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000. UPDATED 05/06/16*LJ

Electrical System › Software
Filed Feb 22, 201660,000 milesMO

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE DRIVING 40 MPH, THE VEHICLE LOST POWER. THE VEHICLE WAS ABLE TO BE RESTARTED. THE FAILURE RECURRED TWICE. THE DEALER UPDATED THE SOFTWARE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER A SECOND TIME WHERE THE TECHNICIAN STATED THAT THEY DIF NOT HAVE THE CORRECT CODE FOR THE SOFTWARE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Engine
Filed Feb 12, 2016215,000 milesCA

FOUND OUT THE VIOLENT ENGINE SHAKING AND THE MYSTERY LOSS OF COOLANT WITHOUT ANY NOTICEABLE LEAKS IS DUE TO A LEAKING HEAD GASKET THAT HIS COMMON TO MANY OWNERS. CAR NOW RUNS ROUGH AND MILEAGE IS AFFECTED. MANY OTHER OWNERS REPORTING THE SAME ISSUE HTTP://PRIUSCHAT.COM/THREADS/NEW-SERVICE-BULLETIN-FOR-ENGINE-KNOCKING-AT-STARTUP-T-SB-0012-10.102200/PAGE-40

Engine
Filed Jan 3, 2016NH

ON START UP IN COLD WEATHER, <40*, AFTER SEVERAL DAYS OF NOT BEING USED, THE ENGINE RATTLES LIKE THERE'S A LOOSE ENGINE MOUNT. IT LASTS SEVERAL SECONDS, THEN STOPS. AFTER THE ENGINE WARMS UP IT'S FINE. THIS HAPPENED SEVERAL YEARS AGO AND I HAD TSB-0204-11 INSTALLED AT 38,000 MILES (12/18/13) AND HAD NO PROBLEM THE PROBLEM REOCCURRED YESTERDAY, 1/3/16, 76,000 MI, AND I'LL CHECK WITH MY MECHANIC FOR CODES.

Exterior Lighting
Filed Nov 30, 201580,000 milesMI

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE DRIVING AT A LOW SPEED, THE HEADLAMPS FAILED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

Engine
Filed Nov 16, 2015CA

EXCESSIVE OIL CONSUMPTION. RECENTLY I NOTICE OIL PRESSURE LOW LIGHT LIGHTS FREQUENTLY. IT USED THE OIL WAS CHANGED EVERY TIME THE MAINTENANCE LIGHT COME UP. ABOUT EVERY 5000 MILES. NOW THE LOW OIL PRESSURE COMES ALMOST EVERY 1000 MILES. THE CAR ONLY HAS 89K MILES.

Electrical System
Filed Nov 13, 2015128,000 milesCA

THE SPIRAL CABLE IS DEFECTIVE, HORN STOPPED WORKING TWO WEEKS AGO, CRUISE CONTROL STOPPED WORKING LAST WEEK. THERE HAS BEEN ALOT OF COMPLAINTS ABOUT THIS CABLE. TOYOTA HAS HAD RECALLS FOR THE TACOMA AND YARIS THAT USE THE SAME PART NUMBER. THE AIR BAG USES THE SAME CABLE. THIS IS A BIG SAFETY ISSUE. THE COST TO REPLACE THIS CABLE IS $890.00. SOMEONE NEEDS TO LOOK INTO THIS ISSUE. WHAT IS THE CRITERIA FOR A RECALL, SOMEONE DIEING.

Service Brakes
Filed Nov 11, 201562,000 milesIL

WHILE DRIVING AND BRAKING ON A BUMPY ROAD SURFACE, THE BRAKES WILL INITIALLY WORK, QUIT WORKING MOMENTARILY, THEN REENGAGE. THIS HAPPENS REGULARLY. I JUST TOOK IT TO THE TOYOTA DEALERSHIP, AND THEY SAY THE BRAKES ARE FINE AND THERE IS NO PROBLEM. THERE WAS A TOYOTA RECALL FOR THIS ISSUE ON 2010 MODELS. I'M AFRAID THIS ISSUE WILL CAUSE AN ACCIDENT. HOW CAN I GET TOYOTA TO ADDRESS THE PROBLEM?

Exterior Lighting
Filed Nov 5, 201528,400 milesVA

I OWN A 2011 TOYOTA PRIUS WHICH I PURCHASED IN NOVEMBER OF THAT YEAR FROM ARLINGTON TOYOTA IN ARLINGTON, VA. SINCE THAT TIME I HAVE HAD TO REPLACE THE HEADLIGHTS THREE TIMES. AS OF NOV 2015, THE CAR HAD 29,105 MILES ON IT WHICH INDICATES I DO NOT PUT A LOT OF MILES ON THE CAR. ON ALL THREE OCCASIONS, BOTH LOW BEAMS WERE INOPERABLE WHEN I STARTED THE CAR. FORTUNATELY, I WAS NOT ON THE ROAD DRIVING. ON EVERY OCCASION, THE DEALER TOLD ME THE BULBS WERE BURNED OUT. THE MOST RECENT OCCURRENCE WAS THE NIGHT OF SEPT 10, 2015. THIS TIME THE DEALER TOLD ME TOYOTA HAS A WIRING SOLUTION THAT WOULD EXTEND THE LIFE OF THE HEADLIGHTS, BUT THAT I WOULD HAVE TO PAY FOR IT. THE "SOLUTION" WOULD BE EXPENSIVE. I TOLD THEM THAT STATEMENT TELLS ME THERE IS A DEFECT IN THE WIRING OR ELECTRICAL SYSTEM, AND THE FIX SHOULD BE PAID FOR BY TOYOTA UNDER A RECALL NOTICE. I HAVE NOTED THAT PRIUS OWNERS HAVE BEEN COMPLAINING OF THIS SAME ISSUE SINCE 2007 AND A RECALL HAD HAPPENED IN 2011 FOR EARLIER YEAR CARS. THE PROBLEM REMAINS, AND THERE IS DEFECT IN THE CAR'S WIRING OR PERFORMANCE. GIVEN THE CURRENT VW DIESEL FIASCO, I HOPE THIS ISSUE CAN BE ADDRESSED BY THE NHSTA AND FORCE TOYOTA TO PROVIDE SAFE LIGHTING TO US PRIUS OWNERS.

Service Brakes
Filed Oct 26, 201559,000 milesFL

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED TO DECELERATE WITHOUT WARNING. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THE CONTACT STATED THAT THE BRAKES NEEDED TO BE PUMPED IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE CYLINDER ASSEMBLY NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.

Seats
Filed Oct 8, 201526 milesIL

I AM 5'4" TALL AND LIKE THE SEAT IN AN UPRIGHT POSITION. THERE IS NO WAY I CAN ADJUST THE HEADREST SO THAT IT ALLOWS ME TO SIT UPRIGHT AND NOT HAVE MY HEAD FORCED FORWARD AND DOWN BY THE HEADREST. I UNDERSTAND THIS IS A NEW "SAFETY" REGULATION. THIS REGULATION NEEDS TO BE CHANGED SO PEOPLE OF MY HEIGHT CAN DRIVE THE CAR WITHOUT THEIR HEADS BEING FORCED DOWN. I USE A FOAM CUSHION BETWEEN MY BACK AND THE SEAT TO COMPENSATE FOR THIS TERRIBLE DESIGN FLAW. I WOULD LIKE TO BE ABLE TO BUY A CAR THAT IS BOTH SAFE AND FITS ME. IT IS NOT SAFE TO DRIVE WITH MY HEAD FORCED DOWN. BY THE WAY, YOUR NEXT BOX INDICATES BAD WEBSITE DESIGN. I WANT TO PUT IN N/A OR ALWAYS SINCE THERE IS NO ONE TIME FOR THIS ISSUE, BUT THE STUPID WEB DESIGNER DOESN'T THINK THAT SHOULD BE AN OPTION.

Service Brakes
Filed Oct 3, 201599,000 milesNC

I WAS MOVING FORWARD IN A TURN LANE ON A CITY STREET PREPARING TO MAKE A LEFT TURN. A VEHICLE CUT IN FRONT OF MY CAR AND IT WAS NECESSARY TO MAKE A QUICK STOP TO AVOID AN ACCIDENT. IMMEDIATELY RED WARNING LIGHTS LIT UP INDICATING A PROBLEM WITH THE BRAKES. THE REPAIR STATEMENT FROM THE DEALER INDICATED THAT THE BRAKE BOOSTER WITH MASTER CYLINDER ASSEMBLY HAD FAILED AND NEEDED TO BE REPLACED. THE REPAIR REQUIRED OVER TWO WEEKS TO COMPLETE AND I WAS INFORMED THAT THE PROCEDURE IN THE SERVICE MANUAL FOR REPAIRING THE PROBLEM WAS INCORRECT.

Electrical System
Filed Sep 29, 201550,000 milesIL

I WAS PULLED OVER BY THE POLICE, (WHILE ON A VILLAGE STREET) BECAUSE MY HEADLIGHT BULB WAS BURNED OUT. (AGAIN!) I HAVE HAD 4 HEADLIGHT BULBS REPLACED ON THE 2011 PRIUS AND IT IS ONLY 4 YEARS OLD! TOYOTA HAS A TECHNICAL SERVICE BULLETIN ON THE WIRING HARNESS, THAT SHORTS OUT THE BULBS PREMATURELY, BUT NO RECALL. PLEASE RECALL THE PRIUS FOR THE WIRING HARNESS, SO I CAN STOP GETTING PULLED OVER BY THE POLICE! 09\15 THANK YOU! *TR

Service BrakesCrash
Filed Sep 23, 201521,000 milesCA

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE ATTEMPTING TO PARK, THE DRIVER DEPRESSED THE BRAKE PEDAL AND SUDDENLY THE VEHICLE ACCELERATED FORWARD AND CRASHED INTO A POLE. DURING THE CRASH, THE FRONT END SUSTAINED SIGNIFICANT DAMAGE. THE AIR BAGS DID NOT DEPLOY. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.

Exterior Lighting
Filed Sep 18, 201575,000 milesOH

TOYOTA PRIUS 3 HEADLIGHTS QUIT WORKING ON LOW BEAM WITHOUT ANY INDICATION UPON STARTING CAR. IT APPEARS THAT IF ONE BULB BURNS OUT, BOTH HEADLIGHTS FAIL TO WORK, POSSIBLY DUE TO THE OTHER HEADLIGHT SHORTING OUT THE WORKING HEADLIGHT. EACH TIME THE LIGHTS HAVE WORKED JUST A FEW HOURS BEFORE AND WHEN WE RETURN TO CAR, THEY WILL NOT TURN ON.THIS HAS OCCURRED APPROX 3 TIMES NOW FORCING US TO DRIVE SIGNIFICANT DISTANCES WITH HIGH BEAMS ON. LIGHTS APPEAR TO WORK OK AFTER REPLACEMENT OF BOTH BULBS. PLEASE ISSUE A REPAIR RECALL TO FIX THIS ISSUE WHICH LEAVES A DRIVER WITH ABSOLUTELY NO LIGHTS.

Service Brakes
Filed Sep 17, 201552,200 milesIL

ON AT LEAST SIX OCCASIONS, I HAVE LOST CONTROL FOR A SECOND OR TWO WHILE BRAKING. WHILE APPLYING THE BRAKES, AND SIMULTANEOUSLY CROSSING ANY SORT OF UNEVEN TERRAIN, THE VEHICLE SUDDENLY DARTED FORWARD AS I SLOWED. AFTER READING A LARGE NUMBER OF SIMILAR INCIDENTS VIA A WEB SEARCH, I DECIDED I NEEDED TO REPORT THIS POSSIBLY DANGEROUS ISSUE.

Service Brakes
Filed Sep 11, 2015115,000 milesMD

WHILE PRESSING THE BRAKE PEDAL IN A BUMPY ROAD ,I FEEL THE CAR ACCELERATES AND TRY TO JUMP AND I USUALLY PRESS THE BRAKE HARD TO STOP. I HAVE BEEN EXPERIENCING THIS SEVERAL TIMES BUT NEVER REPORT. TO CLARIFY MORE , IT HAPPENS WHILE PRESSING THE BRAKE.

Suspension
Filed Sep 1, 201563,000 milesCA

THERE ARE 3 ISSUES I AM HAVING WITH THIS PRIUS. THE BRAKES ARE THE FIRST PROBLEM. AS OTHERS HAVE STATED, I TOO HAVE THE SAME LURCHING FORWARD WHEN BRAKING OVER BUMBY OR ROUGH ROADS. THIS HAS BEEN ONGOING OVER THE LAST FEW YEARS. SECOND, THE SUSPENSION IS CREAKING AND CRUNCHING WHEN MAKING TURNS AT LOW SPEEDS UNDER 20MPH. THIS HAPPENS WHEN THE WHEELS ARE TURNED ALL THE WAY RIGHT AND ALL THE WAY LEFT. THIS CRUNCHING NOISE HAPPENS WHEN BACKING OUT OF THE DRIVEWAY, MAKING U-TURNS, COMING TO A STOP ON AN INCLINE, AND BRAKING OVER SPEED BUMPS. I'VE HAD THE DEALER LOOK AT THIS FOR THE LAST YEAR WHEN I COME IN FOR SERVICE AND ONE TECH SAYS THEY CAN'T FIGURE IT OUT, ANOTHER TECH SAYS HE HEARS IT BUT CAN'T FIND THE ROOT OF THE PROBLEM, THE SERVICE MGR. ALSO WENT ON A DRIVE WITH ME AND REPRODUCES THE NOISE CONCERN BUT THE TECHS COULDN'T FIND IT. MOST WERE SUGGESTING NEW FRONT SUSPENSION COMPONENTS-STRUTS, TOWERS, LINKS, ETC. I REPLACED THE TWO FRONT STRUTS AND ALL OF THE EXTRA COMPONENTS-THE NOISE CONCERN IS STILL THERE. I AM VERY UPSET ABOUT THIS. THIRD ISSUE IS THE ICE-MOTOR. WHEN STOPPED AT A RED LIGHT AND THE ENGINE SHUTS OFF, THE CAR LURCHES FORWARD AND MAKES A CREAKING SOUND. IT'S APPEARS THAT SOMETHING IS NOT RIGHT. THE ENGINE SEEMS LIKE IT IS LOOSE. THE ENGINE ALSO MAKES RATTLING SOUND WHEN CRUISING LIGHTLY AT 15-25 MPH WITH THE ACCELERATOR PRESSED SLIGHTLY. THE SOUND IS COMING FROM THE PASSENGER SIDE, UNDER THE DASHBOARD-GLOVE COMPARTMENT AREA. THIS IS A RATTLE SOUND COMING FRO

Unknown or Other
Filed Aug 26, 201529,000 milesCA

LEFT CAR RUNNING THE NIGHT BEFORE. DIDN'T KNOW IT. LOCKED CAR THAT EVENING. BATTERY DEAD NEXT DAY. SHOULDN'T THERE HAVE BEEN A WARNING WHEN I LOCKED CAR, THAT CAR WAS NOT OFF?

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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