Page 7 of 11 · complaints 301–350 of 522

2011 Toyota Prius complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Power Train
Filed Nov 29, 201760,000 milesCA

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE BURNED AN EXCESSIVE AMOUNT OF OIL. THE CONTACT ESTIMATED THAT IT BURNED A QUART OF OIL PER WEEK. THE CONTACT CALLED A LOCAL DEALER (TOYOTA CARLSBAD, 6020 AVENIDA ENCINAS, CARLSBAD, CA 92011) AND WAS INFORMED THAT THE VEHICLE COULD BE TAKEN APART TO FIND THE ISSUE, BUT THERE WAS NO GUARANTEE THAT THIS WOULD REMEDY THE FAILURE. THE CONTACT SPOKE WITH THE USED CAR DEPARTMENT AND WAS INFORMED THAT VEHICLES WERE NOT MADE LIKE THEY PREVIOUSLY WERE AND WAS ADVISED TO PURCHASE A NEWER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT BELIEVED THERE WAS AN ISSUE WITH TOYOTA VEHICLES. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND REFERRED THE CONTACT TO NHTSA. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 60,000.

Exterior Lighting
Filed Oct 11, 201740,000 milesWA

THE HEADLIGHTS KEEP BURNING OUT ONE AT A TIME, TYPICALLY ABOUT 1-2 WEEKS AFTER REPLACE THE OTHER SIDE. TRIED SWITCHING TO A BETTER BRAND, SAME ISSUE. TRIED SWITCHING TO LED, EVEN THEY BURNED OUT AFTER 2 MONTHS.

Service Brakes
Filed Oct 8, 201761,000 milesNJ

WHEN I GO OVER A BUMP OR POTHOLE AND PUT ON THE BRAKES THE CAR ACCELERATES. TOYOTA CLAIMS IT IS JUST HOW THE ABS BRAKES FEEL, BUT THE CAR ACTUALLY SPEEDS UP WHEN I BRAKE. HAPPENED MULTIPLE TIMES SINCE I BOUGHT THE CAR. SO FAR NO ACCIDENTS.

Exterior Lighting
Filed Sep 18, 201780,000 milesMI

HEADLIGHTS ARE WEAK AND REQUIRE FREQUENT REPLACEMENT TOYOTA IS WILLING TO FIX THIS SAFETY PROBLEM FOR $400 SHOULD BE RECALLED AND FIXED FOR FREE MANUFACTURES DEFECT AND A MAJOR SAFETY PROBLEM NEED YOUR HELP

Engine
Filed Aug 31, 201775,000 milesNM

BURNS--DOES NOT LEAK-- 1 QT.EVERY 1000 MI. 85000MI ON CAR

Electrical System
Filed Aug 30, 201798,000 milesCA

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. ON SEVERAL OCCASIONS, THE CONTACT HAD TO ADD FOUR QUARTS OF OIL WITHIN 10,000 MILES OF DRIVING. ON ANOTHER OCCASION, THE CONTACT HAD TO ADD THREE AND A HALF QUARTS OF OIL. THE CONTACT STATED THAT THE OIL PRESSURE INDICATOR FAILED TO OPERATE AND WARN HIM THAT THE OIL WAS LOW. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY HAD NOT RECEIVED MANY COMPLAINTS AND THAT THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS 98,000.

Exterior Lighting
Filed Aug 29, 201785,000 milesWV

FRONT LOW BEAMS HEADLIGHTS BURN OUT ABOUT EVERY SIX MONTHS

Structure › Body
Filed Aug 28, 2017163,000 milesMD

THE LOWER WINDOW ON THE REAR HATCH SHATTERED WITHOUT WARNING.

Vehicle Speed Control
Filed Aug 24, 2017154,000 milesCA

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE ACCELERATED EVEN WHEN THE ACCELERATOR PEDAL WAS NOT DEPRESSED. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE STILL ACCELERATED AND SOUNDED AS IF IT WERE IN NEUTRAL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED APPROXIMATELY TWENTY TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 154,000.

Air Bags
Filed Aug 23, 2017TX

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. STERLING MCCALL TOYOTA (LOCATED AT 9400 SOUTHWEST FWY, HOUSTON, TX) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Engine
Filed Aug 9, 201770,000 milesCA

EXCESSIVE ENGINE OIL CONSUMPTION - 1QT EVERY 2,000 MILES.

Steering
Filed Jul 6, 2017117,000 milesMA

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE HORN WAS INOPERABLE. WHEN THE STEERING WHEEL WAS TURNED TO THE LEFT OR RIGHT, THE HORN FUNCTIONED AS INTENDED. HOWEVER, IF THE STEERING WHEEL WAS CENTERED, THE HORN WOULD BE INOPERABLE. THE VEHICLE WAS TAKEN TO LIA TOYOTA OF NORTHAMPTON (LOCATED AT 280 KING STREET, NORTHAMPTON, MA 01060, TEL: 413-341-5299) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.

Electrical System › Horn
Filed Jun 19, 201760,000 milesNY

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE'S HORN LOST FUNCTIONALITY. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

Vehicle Speed ControlCrash
Filed Jun 17, 201787,000 milesMD

MAKING RIGHT TURN INTO A PARKING SPOT AND THE CAR ACCELERATED STRIKING A PARKED CAR TO MY RIGHT AND MY CAR WAS STOPPED BY A CEMENT HANDICAP RAMP. THERE WAS EXTENSIVE FRONT END DAMAGE TO MY CAR, AS WELL AS THE FRONT PASSENGER DOOR. THE CAR ON MY HAD THE RIGHT FRONT BUMPER REMOVED AND THE WROUGHT IRON RAILING ON THE RAMP SEVERELY DENTED.

Vehicle Speed Control
Filed Jun 17, 201789,000 milesMD

THIS IS THE SECOND COMPLAINT FOR THE SAME VEHICLE AND THE SAME COMPLAINT. THE FIRST OCCURRED 11/11/2016. I WAS MAKING A RIGHT HAND TURN INTO A PARKING SPOT IN THE SAME PARKING LOT. AS I TURNED INTO THE SPOT AND RELEASED MY FOOT FROM THE ACCELERATOR MY CAR ACCELERATED. THIS TIME I WAS ABLE TO STOP THE VEHICLE BEFORE STRIKING ANOTHER CAR OR THE HANDICAPPED RAMP.

Electrical System
Filed Jun 12, 201758,847 milesPA

DASH BOARD KEEPS BEEPING, YET I HAVE REPLACED THE KEY BATTERY 3 TIMES AND NOW DEALER SAYS KEY NOT DETECTED, YET CAR RUNS SO THE KEY IS DETECTED BUT THE BEEPING WILL NOT STOP. TOOK TO DEALER PAID 89.99 FOR DIAGNOSTIC PER DEALER. DEALER NOW SAYS THE LEFT HARNESS NEEDS REPLACED FOR $1802 PLUS TAX. I FEEL MANUFACTURER SHOULD ALLOW CONSUMERS WHO BOUGHT THERE PRODUCT BE GIVEN INFORMATION ABOUT HISTORY OF FAULTY ELECTRICAL WIRES EVEN WHEN IT IS NOT A SAFETY HAZARD. JUST TURN OFF THE BEEPING NOISE IF THAT IS THE ONLY ISSUE. MILEAGE 58847...

Exterior Lighting
Filed Jun 6, 201735,000 milesVA

WHEN THE HEADLIGHTS ARE TURNED ON DURING THE DAY (I.E. WHEN IT IS RAINING), THE LIGHTED PANEL ON THE CONSOLE FADES TO UNREADABLE. SINCE THE SPEED IS INDICATED ON THE CONSOLE, WE CANNOT MONITOR OUR SPEED DURING THESE TIMES. THIS IS PARTICULARLY DANGEROUS WHEN WE ARE HIGHWAY DRIVING. MY TOYOTA SERVICE DEALER DID NOT FIX THIS PROBLEM WHEN WE TOOK THE CAR IN FOR REPAIRING THIS PROBLEM, NOR DID THEY RESPOND TO THREE SURVEYS THEY AND TOYOTA SENT TO ME IN WHICH I OUTLINED THE PROBLEM.

Electronic Stability Control (esc)
Filed Jun 1, 201741,900 milesHI

MY TOYOTA PRIUS WARNING LIGHTS BRAKE,ABS AND TRACTION CONTROL CAME ON. I CHECK WITH THE DEALER AND IT SAID MY ACCUMULATOR WAS LEAKING. THIS PART ALONE IS $2600 PLUS $500 IN LABOR. MY CAT HAS 41,900 MILES ON IT. THIS PART IS AN OBVIOUS PROBLEM BECAUSE THE 09-10 MODELS HAD A RECALL FOR THIS EXACT PROBLEM. AMAZING THAT THE SAME PART EXCISE IN NEWER MODELS BUT NO RECALL. ESPECIALLY BECAUSE IT'S THE MOST EXPENSIVE PART OTHER THEN THE HYBRID BATTERY. I WAS DRIVING MY CAR WHEN THTHE LIGHTS CAME ON AND MY BRAKES RELEASED WHEN DEPRESSED AND I ALMOST HIT THE CAR WAITING AT A STOP LIGHT. MY KIDS DRIVE THIS CAR OFTEN BECAUSE I THOUGHT IT WAS SAFE AND INEXPENSIVE FOR GAS. PERFECT FOR A KID WITH NOT A LOT OF INCOME. BUT, NOW THEY CAN'T BECAUSE OF THE RISK AND THE PRICEY REPAIR. IF YOU LOOK AT FORUMS THIS IS A WORLDWIDE COMMON PROBLEM AND TOYOTA NEEDS TO FIX IT. NOT JUST A RECALL FOR TWO YEARS OF THE VEHICLE. IF I HAD THE MONEY, I WOULD TAKE THEM TO COURT. I'M JUST A LITTLE MAN THOU. THIS IS A MAJOR SAFETY ISSUE THAT TOYOTA HAS OBVIOUSLY GOTTEN AWAY WITH. IF YOU DO YOUR RESEARCH ONLINE, THEY'RE IS ENOUGH EVIDENCE TO SHOW THAT THEY ARE NOT FIXING THEIR MISTAKE. I WOULD LIKE A CALL FROM SOMEONE TO MAKE SURE THAT OTHERS DON'T PUT THEIR KIDS IN THE VEHICLES WITH THESE ACCUMULATORS PRESSURIZING THEIR BRAKES. SOMEONE WILL LOSE THEIR LIFE IF IT'S LEFT IGNORED. PLEASE FEEL FREE TO CONTACT ME AT 808-721-718. I WILL ALSO CALL TOYOTA CORPORATION BUT THAT WILL PROBABLY GET ME NO WHERE. I'M A LITTLE GUY

Air Bags
Filed May 22, 2017MN

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 07/13/17*LJ *CN

Service Brakes
Filed May 9, 2017108,000 milesPR

WHILE IN MOTION WHEN I PRESSED THE BRAKES THE PEDAL WENT TO THE FLOOR. BRAKES FAILED. RAPID BEEPING WITH BRAKE LIGHT ON. I PUSHED ON THE BRAKES AND THERE WAS NOTHING. I DID SOME RESEARCH AND THIS VEHICLES ARE HAVING A PROBLEM WITH THE BRAKE BOOSTER ASSY. THERE IS A RECALL FOR THE SAME PARTS FOR THE 2010 PRIUS, NOT 2011 - 2015

Exterior Lighting
Filed Mar 28, 2017HI

BOTH MAIN HEADLAMPS HAVE BURNT OUT REGULARLY FOR ~2.5 YEARS. IT SEEMS TO BE GETTING MORE FREQUENT. LUCKILY I CAN BUY THE PART AND INSTALL IT MYSELF, BUT TO ACTUALLY GO TO A MECHANIC AND CHECK THE ELECTRIC WIRING IS A DIFFERENT AMOUNT OF TIME AND MONEY ENTIRELY.

Service Brakes
Filed Mar 9, 201782,925 milesTX

THREE WEEKS AGO THE BRAKES FAILED AT A STOP LIGHT ON A CITY STREET AND THE ABS AND BRAKE LIGHTS CAME ON IN THE DASH. THE BRAKE FLUID APPEARED TO BE LOW SO WE OPENED A NEW BOTTLE OF FLUID AND FILLED THE RESERVOIR WHICH SEEMED TO TEMPORARILY REMEDY PROBLEM AND NOTHING COULD BE DIAGNOSED BECAUSE NO LIGHTS WERE ON IN DASH. THE EXACT SAME THING HAPPENED AGAIN WITH THE BRAKES FAILING AND THE DASH LIGHTS COMING ON WHILE AT A RED LIGHT ON A CITY STREET. WE HAD TO HAVE VEHICLE TOWED AND WERE TOLD IT WAS THE MASTER CYLINDER ASSEMBLY, BOOSTER PUMP ETC. AND WASN'T COVERED UNDER WARRANTY AT $6400. THE CAR HAS 82,925 MILES AND HAS BEEN MAINTAINED.

Exterior Lighting
Filed Mar 7, 201765,000 milesMD

BOTH HEADLIGHTS WON'T TURN ON. HOWEVER, WHEN I PRESS AND HOLD THE LEVER FOR BRIGHT LIGHTS, THE LIGHTS WORK ON THE "BRIGHTS" SETTING. LIGHTS DON'T WORK WHEN I'M DRIVING.

Structure
Filed Feb 27, 2017FL

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE SOY BASED PLASTIC CABIN ENTRYWAYS WERE MISSING THE SCREENS. THE FAILURE ALLOWED RODENTS AND MICE TO ENTER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

Exterior Lighting
Filed Feb 23, 201761,000 milesVA

DUE TO FAULTY HEADLIGHT WIRING AND ASSEMBLY, HEADLIGHTS WILL BURN OUT REGULARLY OR BE TOO DIM FOR SAFE USE. BOTH HEADLIGHTS WILL GO OUT WITHOUT WARNING, WHILE IN USE, AT NIGHT. THIS IS A SIGNIFICANT SAFETY ISSUE AND IS A DOCUMENTED/KNOWN ISSUE WITH TOYOTA. THIS IS NOT A MILD ANNOYANCE AND SHOULD BE RECALLED.

Air Bags
Filed Feb 23, 201799,600 milesMD

CAR HAD RECALL FOR CURTAIN SHIELD AIRBAGS. TOOK AUTOMOBILE TO DEALER TO PERFORM CORRECTIVE ACTION FOR RECALL. DEALER STATES THEY WILL NOT PERFORM REPAIR AT ALL, AS THERE IS AN AFTER MARKET SUNROOF INSTALLED. DEALER THAT ORIGINALLY SOLD CAR INSTALLED SUNROOF PRIOR TO MY PURCHASING THE CAR NEW. THEY WILL NOT ASSIST IN FINDING A SOLUTION. TOYOTA CUSTOMER CARE SAID THEY WOULD NOT HELP AND THAT THEY ARE NOT OBLIGATED TO HELP AS SUNROOF IS AFTER MARKET. CUSTOMER SERVICE STATES THAT THEY ARE NOT OBLIGATED TO PERFORM RECALL REPAIRS.

Air Bags
Filed Feb 20, 2017FL

TAKATA RECALL 6/28/2016. THIS CAN POTENTIALLY KILL VEHICLE PASSENGERS IF NOT ADDRESSED

Exterior Lighting
Filed Jan 27, 2017MI

PULLED INTO A PARKING SPOT AT NIGHT, PARKED, TURNED THE LIGHTS OFF, SHUT CAR OFF, RETURNED TO THE CAR, STARTED IT AND BOTH LOW BEAMS WOULD NOT COME ON. HIGH BEAMS WORK FINE. NOT A FUSE ISSUE BECAUSE HORN WORKS. TURNING THE LIGHT SWITCH ON THE STALK TURNS ON THE DASH INDICATOR LIGHT BUT NOT THE LOW BEAMS OR THE PARKING LIGHTS.

Engine
Filed Jan 4, 2017150,000 milesMN

AT APPROXIMATELY 120,000 MILES WE STARTED RECEIVING MESSAGES FROM OUR DEALERSHIP THAT THE CAR WAS STARTING TO USE OIL EVEN THOUGH WE HAVE PERFORMED ALL REQUIRED MAINTENANCE AND ON TIME. THEN BETWEEN 130,000 AND 140,000 WE STARTING GETTING AN OIL LIGHT THAT WOULD COME ON DURING CORNERING. WE WERE TOLD TO KEEP A GALLON OF OIL WITH US AND FILL IT BETWEEN CHANGES AND WE DID. IT WOULD USE ABOUT 1 TO 2 QUARTS BETWEEN CHANGES. THEN AT 150,000 THE ENGINE BLEW UP. IT WAS WITHIN THE TIME LIMITS OF THE WARRANTY BUT NOT THE MILEAGE SO TOYOTA WOULD NOT HELP US OUT ON A NEW MOTOR. AFTER THAT I RESEARCHED ON LINE AND OTHERS ARE HAVING SIMILAR PROBLEMS. MOST IF NOT ALL OUR MILES WERE HIGHWAY CRUISING MILES SO EASY MILES. WE DROVE THIS THING LIKE A BABY. WE HAVE OWNED MANY OTHER VEHICLES TO WELL OVER 250,000 SO THIS IS NOT A CASE OF WE DON'T TAKE CARE OF OUR VEHICLES. THE MOTOR RIGHT BEFORE IT BLEW WAS MAKING A LOUD SCREECHING NOISE BUT NO LIGHTS ON THE DASH TO INDICATE THAT ANYTHING WAS WRONG. *TR

Exterior Lighting
Filed Dec 30, 201676,000 milesCT

BOTH LOW BEAM HEADLIGHTS FAILED WITHIN 1 WEEK OF EACH OTHER. ONE WHILE DRIVING AT NIGHT. *TR

Unknown or Other
Filed Dec 8, 201690,100 milesNY

ON NOVEMBER 4, DURING A ROUTINE MAINTENANCE APPOINTMENT, IT WAS DISCOVERED THAT OUR PRIUS IS COMPLETELY INVADED WITH MICE, FROM WHERE THE WIND SHEILD MEETS THE DASHBOARD, ALL THE WAY THROUGH THE ENTIRE CAR - BETWEEN THE VISIBLE INTERIOR AND THE METAL FRAME - TO THE REAR HATCH DOOR LATCH. WE LEARNED THAT TOYOTA IS WELL AWARE OF THIS PROBLEM,​ DUE TO HOW IT IS DESIGNED, WHICH GREATLY ALLOWS FOR RODENTS TO ENTER THE CAR'S CABIN AND TRUNK AREA VIA THE HEATER BOX AND CABIN FILTER AREA. THIS IS A PARTICULAR HEALTH HAZARD....A SIGNIFICANT ONE. TO REMEDY THE ISSUE THE SERVICE DEPARTMENT HA​D​ TO LITERALLY STRIP THE ENTIRE INTERIOR OF THE CAR DOWN TO THE METAL, FROM WINDSHIELD TO TRUNK LATCH. EVERY THING HA​D​ TO BE TAKEN OUT, SEVERAL PARTS REPLACED (INCLUDING THE CARPET WHICH WAS DAMAGED ON THE UNDERSIDE), OR CLEANED AND REINSTALLED. THIS COSTS THOUSANDS OF DOLLARS AND OVER A MONTH OF TIME. I HAVE INVOICES AND STATEMENTS BUT DO NOT KNOW HOW TO CONVEY THOSE TO YOU, BASED ON THE INSTRUCTIONS GIVEN.

Service Brakes
Filed Dec 5, 2016CA

I'VE HAD MY PRIUS FROM 4-14 TO THE PRESENT 2016. I KEEP HAVING ISSUES WITH THE DEALERSHIP I TAKE IT TO FOR REPAIRS. [XXX] IN LA CRESCENTA CA. AFTER MENTIONING AND DESCRIBING ISSUES, THE STAFF THERE SAYS THAT UNLESS THE DASH LIGHTS UP WITH A MESSAGE AND GIVES A CODE, THEY CANT FIX IT. SO IN ORDER FOR THEM TO LOOK INTO IT ANY FURTHER THAN ME TELLING THEM DASH LIGHT IS NEC. I'VE TOLD THEM ABOUT THE AC NOISE FROM THE FIRST SAY I TOOK THE CAR IN TO GET SERVICES AT 33K. THEY SAY THEY DON'T HEAR OR SEE ANYTHING. MY AC COMPRESSOR SOUNDS LIKE ITS GOING TO EXPLODE WHEN AC IS ON. BRAKES HAVE BEEN EXTREMELY DIFF. TO EXPLAIN BECAUSE OF TERMINOLOGY. THEY SEEM TO LOSE THEIR POWER WHEN BEING PRESSED AND ABS SEEMS TO MALFUNCTION?? SO THEY DRIVE IT AND TELL ME ITS NOTHING I NEED TO WORRY ABOUT AND WILL BE FIXED WHEN CHANGED. CHANGE BRAKES AND THE PROB PERSISTS. NOT ONLY ABS BUT FIRESTONE SAYS MY HARDWARE HAS ISSUES AS WELL. I BRING IT TO THE ATTENTION OF THE STAFF AND NOTHING SEEMS TO GET DONE ABOUT IT... MY ODO. SPEEDOM IS/WAS OFF +2 MPH. MY WEATHER SEALS HAVE BEEN STRIPPED AND RIPPED OFF THE VEHICLE WHICH NOW CAUSES WATER LEAKS FROM EVERY CREVICE.. AND THE BIGGEST TWO OF ALL MY COMPLAINTS ARE 1- HYBRID BATT. FAN NEVER WORKED AND I WASN'T TOLD...HYB BATT HAS NEVER WORKED PROPERLY (DRAINS WAY TOO FAST WHEN STOPPED AT A LIGHT OR IN TRAFF) ALONG WITH THE HEAT CREATED BY THE BATT AND THE ENGINE THAT FILL UP THE CABIN AND WILL HAVE THE TEMP RAISED UPWARDS OF 90+ ON A 75 DEG DAY. 2- THE ECU'S IPM'S

Air BagsCrash1 injured
Filed Dec 5, 201665,000 milesCA

GOT HIT ON THE FRONT LEFT SIDE OF VEH. NOT AT FAULT AND I BELIEVE THE OTHER PARTY MIGHT HAVE PROVIDED FALSE PAPERS. BUT THE REASON FOR THE COMPLAINT IS MY AIRBAGS DIDNT DEPLOY??? FRONT BUMPER COVER BUMPER AND RADI. HAD DAMAGES. IN MY NONENEXPERT OPINION ENOUGH TO CAUSE IT TO EEPLOY

Engine
Filed Dec 1, 2016140,000 milesNY

"TAKATA RECALL" THIS IS OUR FIRST TOYOTA PURCHASE AND WE ARE EXTREMELY LET DOWN WITH THE FACT THAT IT IS LOSING AN EXCESSIVE AMOUNT OF OIL. THIS IS A SAFETY ISSUE. IN THE EVENT THAT THE ENGINE MAY CEASE IF IT RUNS OUT OF OIL. WE PREVIOUSLY HAVE ONLY HAD AMERICAN VEHICLES, AND WERE TOLD THAT TOYOTA IS A MUCH BETTER PRODUCT.. WELL AS OF THIS PAST APRIL, WE HAD THIS BRIEF LIGHT GO ON. IT DOESN'T STAY ON VERY LONG AND ONLY APPEARS WHEN YOU TURN A CURVE. THEN THE "OIL MAINTENANCE DUE" LIGHT APPEARED. THAT'S ODD, BECAUSE I JUST HAD MY OIL CHANGE DONE 2 MONTHS AGO! I WENT TO A LOCAL OIL SERVICE STATION IMMEDIATELY AND FOUND OUT I WAS DOWN TO ONLY ONE QUART OF OIL IN MY ENGINE. I'VE NEVER HAD THIS HAPPEN BEFORE! THEY LOOKED FOR A LEAK AND DIDN'T FIND ONE. THEY TOPPED OFF THE OIL AND I WAS FREE TO GO. WELL, THE SAME SCENARIO HAPPENED AGAIN IN JULY, ONLY 3 MONTHS AFTER THE LAST TOP OFF. I MADE AN APPOINTMENT WITH THE DEALER TO HAVE HIM LOOK IT OVER. THEY SAID IT NEEDED A SYSTEM ENGINE CLEANING, THERE WERE NO LEAKS, THEY GAVE IT AN OIL CHANGE, AND THE SPARK PLUGS LOOKED FINE.. $300 FOR THIS TO BE DONE. THEN THEY TOLD ME TO BRING IT BACK IN 1900 MILES... WELL THIS SEEMED TO WORK... UNTIL... NOW.. IN OCTOBER/NOVEMBER (2-3 MOS LATER) THE SAME ISSUE HAPPENED, AND NOW THEY ARE TELLING ME I NEED A NEW ENGINE THAT WILL COST ANYWHERE FROM $3000 TO $5800. I HAVE ONLY HAD THIS CAR GOING ON 5 YEARS. I HAVE NEVER HAD TO REPLACE AN ENGINE ON ANY CAR BEFORE.. WHERE IS THE TOYOTA QUALITY WE WERE TOLD

Electrical System
Filed Nov 21, 2016FL

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE FRONT DRIVER SIDE HEADLIGHT BECAME INOPERABLE. ON ANOTHER OCCASION, THE FRONT PASSENGER SIDE HEADLIGHT ALSO FAILED WITHOUT WARNING. THE DEALER RECOMMENDED THAT BOTH BULBS BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED TWO YEARS LATER WHERE BOTH HEADLIGHTS FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Air Bags
Filed Nov 21, 2016GA

REPEATED CALL TO WORLD TOYOTA ATLANTA DEALERSHIP REQUESTING FIX FOR RECALL NOT ACTED ON. SERVICE PERSON STATED THEY WILL CONTACT ME IN A COUPLE OF DAYS ON 10-25-16. )THERE CALL ON 10-26-16 SERVICE PERSON NAMED LEWIS STATED NO RECORD OF CALL. WOULD CONTACT ME AND HAS NOT. ON 10-26 MY CALL TOTOYOTA "EXPERIENCE CENTER" STATED THEY COULD NOT GET IN TOUCH WITH DEALERSHIP AFTER CALLING THEM. STILL CAN NOT GET RECALL WORK DONE AND I WOULD LIKE TO.

Air Bags
Filed Nov 15, 2016ID

SAFETY RECALL NHTSA # 16V487L HAS BEEN OUT SINCE JUNE 28TH AND THE RECALL NOTICE FROM TOYOTA (SAFETY RECALL G0U) MENTIONS THE INSTALLATION OF RETENTION BRACKETS.NOW 5 MONTHS HAVE PASSED AND THERE IS STILL NO INSTALLATION GOING ON TO AVOID THIS PEROSINAL INJURY SAFETY HAZARD. EVEN THOUGH NO INJURIES/DEATHS HAVE BEEN REPORTED SO FAR, THIS CAUSES A POTENTIAL HEALTH HAZARD WHEN THE CURTAIN SHIELD AIRBAGS DEPLOY. HOW CAN IT BE, THAT THE NHTSA LETS THIS SLIP FOR SO LONG? DO WE REALLY NEED TO WAIT UNTIL SOMEBODY GETS INJUED OR DIES FROM THIS KNOWN SAFETY ISSUE?

Air Bags
Filed Oct 31, 2016AZ

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 01/11/2017*CT CONSUMER STATED SHE READ THE REPAIR CONTRACT AND IT SHOWED ONLY ONE AIRBAG WAS FIXED. CONSUMER ASKED WHY ONLY ONE WAS FIXED , IT WAS ONLY ONE FIXED. CONSUMER WAS TOLD "PASSENGER-SIDE AIR BAG" THAT WAS DEFECTIVE. UPDATED 06/29/18*JB

Service Brakes
Filed Oct 27, 201680,000 milesGA

HARD KNOCKING WHEN TURNING ON ENGINE UNTIL I COMPRESS AND DECOMPRESS MY BREAK. HAS HAPPENED 3 TIMES, ONLY DURING THE COLD MONTHS

Service Brakes
Filed Oct 26, 201645,000 milesWA

WHEN I'M BRAKING AND SLOWING DOWN GRADUALLY, AS WHEN APPROACHING A RED LIGHT, THE BRAKES MOMENTARILY STOP WORKING AND THE CAR FEELS LIKE IT SURGES FORWARD IF IT HITS A LOW-TRACTION SURFACE LIKE A POTHOLE OR MANHOLE COVER OR WET SPOT. I SAW THERE WAS A RECALL FOR THIS IN 2010, BUT 2011 MODEL CONSISTENTLY DOES IT AND HAS CAUSED ME AND MY FRIEND TO NEARLY REAR-END OTHER CARS WHEN DRIVING MY CAR. APPARENTLY, IT PERTAINS TO THE REGENERATIVE BRAKING SYSTEM BEING TURNED OFF WHEN THE ABS ENGAGES, LEAVING ONLY FRICTION BRAKES. THIS HAPPENS SEVERAL TIMES A WEEK ON THE WET ROADS WHERE I LIVE (NEAR SEATTLE, WASHINGTON). THIS HAS HAPPENED SINCE I BOUGHT THE CAR NEW IN 2011 BUT I'M COMPLAINING NOW BECAUSE MY FRIEND BORROWED IT AND ALMOST REAR-ENDED SOMEONE AND PUSHED ME TO REPORT IT. *TR

Air Bags
Filed Oct 26, 2016WA

TAKATA RECALL TOYOTA NOTIFIED ME OF THE RECALL OF THE AIRBAG MONTHS AGO, BUT THEY DON'T HAVE THE PARTS TO FIX IT. ISN'T THIS UNSAFE? DON'T THEY HAVE A LEGAL OBLIGATION TO FIX THIS IN A TIMELY MANNER?

Air Bags
Filed Oct 19, 2016MO

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 01/11/2017*CT CONSUMER STATED THEY WERE NOTIFIED OF A PROBLEM WITH AIR BAGS AND THE DEALER TOLD THEM THAT THE PARTS WERE ON ORDER WITH TOYOTA BUT UNAVAILABLE. UPDATED 6/22/18*JB

Air Bags
Filed Oct 4, 2016MA

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Oct 4, 2016NY

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Oct 4, 2016CA

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Sep 27, 2016FL

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electrical System
Filed Sep 21, 201644,000 milesSC

DRIVER SIDE DOOR LOCK FAILED AND SHORTLY THEREAFTER THE FRONT PASSENGER DOOR LOCK ALSO FAILED. WE HAVE OWNED A TOTAL OF FIVE PRIUS VEHICLES SINCE 2007 AND HAVE NEVER EXPERIENCED THIS PROBLEM BEFORE THIS DUAL FAILURE. JUDGING FROM THE NUMBER OF COMPLAINTS ON THIS SITE AND INFO GATHERED DURING INTERNET RESEARCH IT APPEARS THIS IS A WIDESPREAD PROBLEM, MOST LIKELY DUE TO POOR QUALITY OR DEFECTIVE DOOR LOCK ACTUATORS. A GOOGLE SEARCH (TOYOTA PRIUS "DOOR LOCK" FAILURE) RESULTED IN A QUARTER MILLION RESULTS.

Fuel/Propulsion System
Filed Sep 14, 201658,000 milesNV

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A FRACTURE IN THE FUEL TANK THAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THIS WAS A GLOBAL RECALL (TOYOTA/AUSTRALIA: FUEL SUCTION PLATE), BUT WAS NOT YET A RECALL IN THE UNITED STATES. THE FAILURE MILEAGE WAS 58,000.

Air Bags
Filed Sep 9, 2016TX

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Visibility/Wiper
Filed Sep 8, 201671,000 milesAZ

BOTH HEADLIGHTS SUDDENLY WENT OUT AT NIGHT DURING A RAIN STORM ON INTERSTATE 10. WHEN THIS HAPPENED. DEFINITELY A SAFETY ISSUE!!

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Toyota Prius → · Every Prius year → · How the figures are calculated →