TL* THE CONTACT'S BROTHER OWNED A 2010 TOYOTA PRIUS. THE CONTACT STATED HER BROTHER DIED IN A HEAD ON CRASH. WHILE HE WAS DRIVING AT APPROXIMATELY 65MPH NORTH BOUND, A TRUCK WAITING AT A TRAFFIC LIGHT WAS REAR ENDED BY ANOTHER TRUCK PUSHING THE TRUCK INTO THE CONTACT'S BROTHER LANE OF TRAFFIC. THE CONTACT STATED WITNESSES ADVISED HER THAT BRAKES FAILED ON HER BROTHER'S VEHICLE AND HE WAS NOT ABLE TO BRING THE VEHICLE TO STOP WHEN HE SAW THE TRUCK APPROACHING. THE POLICE REPORT WAS NOT AVAILABLE. THE VIN WAS UNKNOWN. THE FAILURE AND THE CURRENT MILEAGE WAS 21,000.
2010 Toyota Prius complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →
TOYOTA PRIUS ACCELERATES SUDDENLY WHEN DRIVEN OVER BUMPS, SUCH AS SPEED BUMPS OR OTHER BUMPS IN THE ROAD, USUALLY WHEN GOING UNDER 30MPH, AND OFTEN WITH THE BRAKES BEING LIGHTLY PRESSED. *TR
TOYOTA PRIUS BRAKING PROBLEM; I HAD THE "RECALL" FIX APPLIED; I HAVE NOTICED IN THE LAST TWO WEEKS THAT THE CAR HAS STARTED TO HAVE BRAKE FAILURE AGAIN WHEN GOING OVER BUMPY SURFACES. IT HAD BEEN FINE FOR A WHILE, BUT THIS STARTED HAPPENING AGAIN. I HAVE CONTACTED DEALERSHIP REGARDING THE SAME. *TR
TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHENEVER SHE DROVE OVER A POT HOLE OR RAILROAD TRACKS THE BRAKING SYSTEM DID NOT FUNCTION PROPERLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE FAILURE WAS DUE TO A DESIGN FLAW. THE VEHICLE WAS NOT REPAIRED. UPDATED 10/28/10.*LJ UPDATED 10/28/10
BRAKES DO NOT WORK WHEN DECELERATING AND ROAD IS UNEVEN OR BUMPY. WE TOOK THE CAR IN FOR THE RECALL FIX AND THE PROBLEM PERSISTS. BRAKE FAILURE HAPPENS 3-4 TIMES/ WEEK DRIVING IN SEATTLE. *TR
WHEN ATTEMPTING TO STOP OUR 2010 TOYOTA PRIUS, THE CAR LURCHED FORWARD, AND CONTINUED TO MOVE. I LET OFF THE BRAKE PEDAL, AND REAPPLIED THE BRAKES, BUT THEY DID NOTHING FOR ABOUT 30 SECONDS - AT WHICH POINT THE CAR STOPPED. AFTER CONTACTING BOTH OUR TOYOTA DEALERSHIP, AND THE TOYOTA CUSTOMER SERVICE DEPARTMENT, THEY WILL NOT LOOK AT THE CAR UNTIL NEXT WEEK. *TR
MY 2010 TOYOTA PRIUS LOSES BRAKING ABILITY AND LUNGES FORWARD WHILE BRAKING ON ANY UNEVEN SURFACE I.E. POTHOLE, MANHOLE COVER, BUMP METAL PLATE OR STRIP, ETC... THIS HAS LEAD TO SEVERAL NEAR MISS COLLISIONS AND DUE TO THE AMOUNT OF TIME I SPEND IN THE CAR HAPPENS AN AVERAGE OF 3 TIMES PER DAY. BECAUSE I FEAR FOR MY OWN SAFETY I DO NOT ALLOW PASSENGERS IN MY CAR AND I WILL NOT LET ANYONE ELSE DRIVE MY CAR. I'VE HAD TO ADJUST MY DRIVING TO TRY AND COMPENSATE FOR NO BRAKING ABILITY AT ANY GIVEN TIME. I HAVE NOW REPORTED THIS PROBLEM TO MY DEALER TOYOTA OF MERRILLVILLE IN PERSON 3 TIMES AND OVER THE PHONE ON SEVERAL OCCASIONS AND EACH TIME I WAS TOLD THEY WERE UNABLE TO DUPLICATE THE PROBLEM AND THEREFORE THERE WAS NO FIX THEY COULD OFFER. THEY ALSO TELL ME THAT I AM THE ONLY CUSTOMER REPORTING THIS TYPE OF CONCERN BUT I HAVE BEEN ABLE TO CONNECT WITH MANY PRIUS OWNERS EXPERIENCING THIS LOSS OF BRAKING WHILE OVER UNEVEN PAVEMENT. I BELIEVE TOYOTA IS DOWNPLAYING THIS PROBLEM AT THE RISK OF PUBLIC SAFETY. *TR
2010 TOYOTA PRIUS. CONSUMER STATES PROBLEM WITH TIRE AND REQUEST FINANCIAL RELIEF *TGW THE CONSUMER STATED THE TPMS LIGHT ILLUMINATED. HE TOOK THE VEHICLE TO A SERVICE STATION, BUT THEY WERE UNABLE TO FIND A LEAK, SO AIR WAS ADDED BECAUSE THE TIRE WAS LOW. WHEN THE CONSUMER LEFT THE SERVICE STATION, THE LIGHT WENT OUT. THE NEXT TIME HE DROVE THE VEHICLE, THE LIGHT ILLUMINATED AGAIN. AS THE CONSUMER WAS DRIVING, ANOTHER MOTORIST ALERTED HIM TO LET HIM KNOW HIS TIRE WAS GOING FLAT. THE NEXT DAY, THE CONSUMER DROVE TO SEARS AND THEY INSPECTED THE TIRE AND FOUND A GASH, WHICH MEANT THE TIRE COULD NOT BE REPAIRED AND HAD TO BE REPLACED. *JB
DRIVING HOME FROM DINNER, MY DRIVER'S SIDE HEADLIGHT WENT OUT AGAIN. I TURNED OFF MY HEADLIGHTS, THEN BACK ON AND BOTH LIGHTS CAME BACK ON. THERE IS DEFINITELY SOMETHING WRONG WITH THE ELECTRICAL SYSTEM SUPPORTING THE LIGHTING. THIS IS A SAFETY HAZARD AND IT NOW HAS ME NERVOUS EVERY TIME I GET ON THE ROAD THAT BOTH LIGHTS COULD GO OUT AT ANY TIME PRE-DAWN, DUSK OR NIGHT. IT IS LIKELY MAKING PRIUS OWNERS FOCUS TOO MUCH ON WATCHING FOR SIGNS THEIR HEADLIGHTS ARE STILL ON INSTEAD OF CONCENTRATING ON THEIR DRIVING. *TR
GRABBING BRAKES: PARKED AND SAT IN THE CAR ON A SLIGHT INCLINED DRIVEWAY FOR SOME TIME LISTING RADIO. WHEN I STARTED BACKING UP AND TRIED TO BRAKE, THERE WAS NO BRAKING AND THEN CLUNK CLUNK NOISE AND CAR STOPS, TRIED AGAIN, SAME THING NO BRAKING AND THEN LITTLE MORE PRESSURE ON BRAKES, CLUNK CLUNK NOISE CARS STOPS. THERE WAS NO WAY TO SMOOTHLY GLIDE THE CAR DOWN. THIS HAPPENED AROUND 5 TIMES. DURING LAST SERVICE I EXPLAINED DEALER ABOUT THE PROBLEM BUT THEY COULD NOT REPRODUCE IT. *TR
WHILE BRAKING AND THE CAR IS SLOWING DOWN TO BELOW ABOUT 10 MILES AN HOUR, IT WILL SURGE AHEAD IF IT GOES OVER ROUGH PAVEMENT OR A BUMP. THE ABS RECALL HAS BEEN PERFORMED ON THE CAR, AND IT WAS BROUGHT BACK INTO THE DEALER AFTER THE RECALL AND THE DEALER CONFIRMED THAT THE RECALL WAS APPLIED. THE DEALER CLAIMS THAT THIS BEHAVIOR IS "NORMAL". THE CAR HAS BEEN BACK TO THE DEALER TWO TIMES SO FAR. *TR
I HAVE A 2010 TOYOTA PRIUS THAT HAS THE PROBLEM WITH THE BRAKES SOMETIMES DIS-ENGAGING WHEN THE CAR GOES OVER UNEVEN OR SLIPPERY SURFACES. TOYOTA WAS UNABLE TO FIX THIS PROBLEM AFTER I BROUGHT IT IN FOR THE RECALL. THE PROBLEM REMAINS SO I AM STUCK DRIVING AN UNSAFE CAR. *TR
LIKE ALL OTHER 2010 PRIUS COMPLAINTS, WHEN I APPLY THE BRAKES AND GO OVER A BUMPY SURFACE, THE BRAKES RELEASE CAUSING THE CAR TO JOLT FORWARD. I TOOK MY 2010 TOYOTA PRIUS IN TO THE DEALER DUE TO THE RECALL. THE SERVICE MANAGER STATED MY CAR WOULD BE FIXED IN LESS THAN THIRTY MINUTES. WHATEVER THEY WERE SUPPOSED TO DO TO FIX THE BRAKE PROBLEM DID NOT HAPPEN OR DID NOT WORK. MY CAR STILL JOLTS FORWARD WHEN I AM PRESSING ON THE BRAKES AND I HIT A BUMPY SURFACE. I AM SCARED FOR MY OWN SAFETY. IN ADDITION, I CANNOT HELP BUT WONDER WHAT THIS PROBLEM DOES TO MY TIRES. I HAVE HAD THE CAR SINCE JULY 2009 AND HAVE GOTTEN TWO FLAT TIRES IN THE PAST 11 MONTHS! I HAVE PUT SO MUCH TIME AND MONEY IN TO THIS CAR, AND I HAVEN'T EVEN HAD IT FOR A FULL YEAR. *TR
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED WHEN DRIVING OVER A POT HOLE OR ANY UNEVEN ROAD SURFACE, THE VEHICLE WOULD EXHIBIT A DELAY IN BRAKING. THE BRAKES WOULD HESITATE TO ENGAGE WHEN DEPRESSED. THE DEALER ADVISED THE VEHICLE WAS UNDER NHTSA RECALL CAMPAIGN ID NUMBER 10V039000 (SERVICE BRAKES, AIR; ANTILOCK: CONTROL UNIT/MODULE) AND RECEIVED THE RECALL REPAIRS. THE FAILURE PERSISTED AFTER REPAIRS. IN ADDITION, THE BRAKES WOULD SPORADICALLY BECOME STUCK WHEN BRAKING IN REVERSE AND THE THEN WOULD BEGIN TO JERK VIOLENTLY. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 9,000 AND THE CURRENT MILEAGE WAS 11,786.
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED WHEN DRIVING DOWNHILL AND ATTEMPTING TO BRAKE, THE BRAKES WOULD NOT ENGAGE AND INTERMITTENTLY COULD NOT BE DEPRESSED. THE CONTACT HAD RECEIVED REPAIRS UNDER NHTSA RECALL CAMPAIGN ID NUMBER: 10V039000 (SERVICE BRAKES, AIR: ANTILOCK: CONTROL UNIT/MODULE). THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE AND NO FURTHER REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS CONTACTED VIA EMAIL AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE PERSISTED. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 9,000. UPDATED 07/06/10.*JB UPDATED 11/15/10 *CN THE CONSUMER STATED THERE IS STILL A DELAYED RESPONSE IN THE BRAKING MECHANISM WHEN GOING DOWN HILLS. UPDATED 11/24/10 *JB
WE PURCHASED A 2010 PRIUS IN MAY 2010. MY WIFE DROVE THE CAR OUT OF A SHOPPING MALL DRIVEWAY INTO THE LEFT HAND TURN OF THE ROAD AND PULLED UP BEHIND A TRUCK. SHE WAS TRAVELING ABOUT 5-10 MPH ON A NORMAL ROAD, NO POT HOLES OR WET CONDITIONS. SHE HAD HER FOOT RAMMED TO THE FLOOR BUT NO BRAKES! SHE WENT INTO THE BACK OF THE TRUCK, CAUSING EXTENSIVE DAMAGE TO THE FRONT OF THE CAR AND WINDSCREEN. SHE HAD TWO CHILDREN IN THE BACK WITH HER. SEEMS LIKE THEY HAVE NOT FIXED THE PROBLEM! WE WERE TOLD BY DEALERSHIP THAT THERE WERE NO PROBLEMS AND THAT EVERY CAR ON THE LOT HAD BEEN FIXED! NOT REPAIRED YET. NOT SURE I WANT IT BACK. *TR
I OWN A 2010 TOYOTA PRIUS, AND LAST WEEK I HAD THE ABS ECU UPDATED PER THE RECALL. PRIOR TO THE UPDATE, BRAKING OVER A BUMP OR POTHOLE WOULD RESULT IN A LITTLE 'SKIP' ON THE ROAD AS THE BRAKES KIND OF FLUTTERED. I JUST PRESSED THE PEDAL A LITTLE HARDER AND ALL WAS WELL. POST UPDATE, I HAVE A SERIOUS SAFETY PROBLEM. I HAVE EXPERIENCED THE BRAKES DISENGAGING COMPLETELY AS THE CAR HITS A BUMP. THE LITTLE 'SKIP' IS GONE, AND NOW THERE'S A PANIC MOMENT WHERE THE CAR LURCHES FORWARD WITH NO BRAKE PRESSURE. I HAVE TO REALLY MASH THE PEDAL THE GET THE BRAKES BACK. PRIOR TO THE UPDATE I WAS A LITTLE WORRIED THAT THE SLIGHT INCREASE IN BRAKING DISTANCE MIGHT HAVE RESULTED IN A CRASH. NOW, I AM VERY AFRAID. THE CAR IS ALMOST UNCONTROLLABLE WHEN THIS HAPPENS, AND IT IS ALWAYS UNEXPECTED. I FEEL THAT IF I CRASH, I WILL BE HELD LIABLE FOR SOMETHING THAT ISN'T MY FAULT. I ASK THE NHTSA TO REVISIT THE TOYOTA RECALL FOR THE 2010 PRIUS AND MAKE THEM PROVE THEY FIXED THE PROBLEM. I DO NOT THINK THEY WILL BE ABLE TO. *TR
I HAVE A 2010 PRIUS THAT HAS HAD THE BRAKE RECALL FIX APPLIED. BUT WHEN I AM TURNING RIGHT APPLYING THE BRAKE AND THEN HIT BUMP/CHUCK HOLE THE BRAKES FADE FOR JUST A FEW SECONDS. NO ACCIDENTS BUT DOES NOT GIVE DRIVER ANY CONFIDENCE. *TR
SEVERE BRAKE GRAB IN SLOW SPEED REVERSE OR FORWARD. VERY INTERMITTENT. RESEARCH SHOWS SAME COMPLAINT FOUND IN NUMEROUS COMPLAINTS ON THE NHTSA SITE. DEALER AND TOYOTA UNAWARE AND WERE OF NO HELP IN RESOLUTION. *TR
I OWN A 2010 TOYOTA PRIUS. I WAS HAVING BRAKING ISSUES BEFORE THE SAFETY RECALL. IT WOULD ACCELERATE WHEN I HIT A BUMP WHILE BRAKING. I TOLD BROUGHT MY VEHICLE IN FOR THE FIRST DAY OF THE RECALL AND IT WAS "FIXED." NOW THE PROBLEM IS BACK. MY CAR SUDDENLY ACCELERATES WHEN I'M SLOWING DOWN/BRAKING AND HIT A BUMP. *TR
2010 PRIUS - THIS CAR WAS RECALLED FOR A BRAKING PROBLEM. THE "SOFTWARE FIX" WAS COMPLETED ON MY CAR, BUT THE SAME BRAKING PROBLEM STILL EXISTS IN THE CAR. A FOLLOW-UP VISIT TO THE DEALER COMPLAINING OF THE PROBLEM STILL HAPPENING RESULTED IN NOTHING BEING DONE TO FIX THE BRAKING PROBLEM. THE PROBLEM : OCCASIONALLY WHEN BRAKING OVER A BUMP THE BRAKES DISENGAGE FOR A BRIEF TIME (PROBABLY LESS THAN A SECOND) AND RESULT IN AN INCREASED STOPPING DISTANCE AND POSSIBLE ACCIDENT. IN OTHER WORDS THE RECALL FIX HAS DONE NOTHING TO CORRECT THE PROBLEM - - IF IT WAS BAD ENOUGH TO HAVE A RECALL - AND IT DOESN'T GET FIXED - THEN IT MUST STILL BE A SIGNIFICANT PROBLEM.... THIS PROBLEM OCCURS OFTEN - BUT NOT EASILY DEMONSTRATED. IT HAS HAPPENED SINCE THE CAR WAS NEW AND WE NOW HAVE 11,000 MILES AND IT STILL HAPPENS. *TR
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 10V039000 (SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE). AFTER RETRIEVING THE VEHICLE FORM THE AUTHORIZED DEALER, THE VEHICLE WOULD EXHIBIT AN INCREASED STOPPING DISTANCE WHEN BRAKING FROM LOWER SPEEDS. THE FAILURE BEGAN TO RECUR INTERMITTENTLY. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 14,000.
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED WHEN BRAKING FROM SPEEDS OF AT LEAST 30 MPH, THE VEHICLE WOULD ABNORMALLY SURGE FORWARD. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THE FAILURE HAD OCCURRED SINCE THE DATE OF PURCHASE AND CONTINUED TO RECUR INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 300 AND THE CURRENT MILEAGE WAS 9,650.
TODAY AT YET ANOTHER CHECK FOR MY 2010 PRIUS TO TRY TO DISCOVER THE CAUSE FOR THE CONTINUAL SURGING, I WAS INFORMED THAT 160 TIMES IN THE LAST 1 1/2 MONTHS I HAVE DRIVEN WITH BOTH THE GAS AND BRAKE PEDALS DEPRESSED SIMULTANEOUSLY. THIS IS A RIDICULOUS ASSERTION AND COMPLETELY FALSE. OBVIOUSLY THERE IS AN ISSUE WITH THE COMPUTER SOFTWARE IN MY PRIUS BRAKES. THIS IS FURTHER EVIDENCE THAT THERE IS A SERIOUS SAFETY ISSUE WITH THE PRIUS BRAKES. *TR
TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT ON JUNE 2, 2010, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A CURB. THERE WERE MINOR DAMAGES TO THE VEHICLE. THERE WERE NO INJURIES. THE CONTACT CALLED THE DEALER AND WAS TOLD THAT SOMEONE WOULD CONTACT HIM. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 17,000.
I WAS DRIVING THE CAR ON A ROAD APPROX. 25 MPH. I HIT A DIP IN THE ROAD RIGHT AS I WAS BRAKING TO MAKE A LEFT TURN. THE AUTOMOBILE SURGED FORWARD DESPITE MY FOOT BEING ON THE BRAKE. THIS HAS HAPPENED REPEATEDLY SINCE HAVING THE RECALL FIX!!! THIS PROBLEM MUST BE FIXED. WE HAVE REPEATEDLY CONTACTED TOYOTA ABOUT THE PROBLEM AND GET THE SAME ANSWER EVERY TIME - THERE IS NO PROBLEM. I DO NOT CONSIDER IT TO BE NORMAL FOR THE CAR TO SURGE FORWARD WHILE MY FOOD IS FIRMLY ON THE BRAKE. WHAT DOES IT TAKE TO GET SOMETHING DONE! WE TRIED ARBITRATION TO GET RID OF OUR VEHICLE AND TOYOTA BASICALLY SAID THAT WE WERE LYING ABOUT THE PROBLEM. PLEASE REVIEW AND RECALL. I KNOW BY READING THE OTHER COMPLAINTS THAT I AM NOT THE ONLY ONE HAVING THIS ISSUE. THIS IS A SAFETY HAZARD!!! *TR
2010 PRIUS ENGINE ACCELERATES WHEN BRAKING OVER BUMPS/GRAVEL. BROUGHT CAR BACK TO TOYOTA DEALER FOR RECALL MODIFICATION AND PROBLEM STILL EXISTS, IN FACT, SEEMS WORSE. *TR
ALL BRAKE ROTORS HAD A CRACK PERPENDICULAR TO THE ROTATION. *TR
MY 2010 TOYOTA PRIUS CONTINUES TO EXPERIENCE THE MOMENTARY LOSS OF BRAKING POWER EVEN AFTER THE RECALL FIX WAS APPLIED BACK IN MARCH. I EXPERIENCE THE SAME LOSS OF BRAKING POWER AS I DID IN THE PAST WHEN GOING OVER BUMPS, POT HOLES AND THE LIKE, ESPECIALLY WHEN HITTING THE BRAKE ON A DECLINE. I BROUGHT MY CAR BACK TO THE DEALERSHIP AND A FIELD TECH SPECIALIST WAS UNABLE TO REPRODUCE THE PROBLEM - BUT I HAVE EXPERIENCED IT A HALF DOZEN TIMES SINCE THE RECALL AND HAVE NOTIFIED TOYOTA'S HQ - THEY HAVE NOT RESPONDED. I CONTINUE TO FEEL AS IF PEDESTRIAN, OTHER DRIVER, AND MY OWN SAFETY ARE AT RISK WITH THIS CONTINUED BRAKE ISSUE THAT TOYOTA CANNOT SEEM TO FIX. *TR
OUR NEW 2010 TOYOTA PRIUS LOST ITS BRAKES FOR A SHORT PERIOD WHEN DRIVING DOWN A STEEP HILL AT SLOW SPEED (10 MPH). ALTHOUGH I WAS PRESSING ON THE BRAKE PEDAL THE BRAKES COMPLETELY RELEASED FOR ROUGHLY 2 SECONDS AND THEN RE-APPLIED. WE HAD JUST DRIVEN OVER A SMALL BUT SHARP BUMP. I UNDERSTAND HOW ABS WORKS, AND THIS WAS NOT ABS. THE BRAKES COMPLETELY RELEASED AND THE CAR "JUMPED" FORWARD - IT JUMPED BECAUSE THE HILL WAS QUITE STEEP. WHAT IS MOST DISTURBING IS THAT THE CAR HAD JUST BEEN SERVICED (MAY 29TH) AND THE EVENT HAPPENED MAY 31. WHEN I CALLED THE DEALERSHIP THEY SAID THE CAR HAD BEEN RECALLED FOR A BRAKE PROBLEM BUT THEY HAD "FORGOTTEN" TO DO THE RECALL. FURTHER, I HAVE OWNED THE CAR FOR FIVE MONTHS AND HAVE NOT RECEIVED A RECALL NOTICE FROM TOYOTA. *TR
2010 PRIUS ACCELERATES WHILE BRAKING AND SURGES IN ACCELERATION FROM A STOP WHILE ACCELERATING SLOWLY. MANY BUT NOT ALL OCCASIONS WERE WHILE GOING OVER BUMPS AND/OR WET ROAD. THIS HAS HAPPENED SEVERAL TIMES SINCE OWNING THE CAR. TOYOTA CANNOT DUPLICATE THE PROBLEM IN THE TESTING AND DENIES THAT IT IS REAL. IT HAS BEEN BROUGHT INTO TOYOTA FOR REPAIRS BUT THE PROBLEM PERSISTS. THE CAR IS NOW PARKED AND WE WILL NOT DRIVE IT AS IT IS NOT SAFE. WE FILED A LEMON LAW CLAIM (CA) AND TOYOTA HAS DENIED THE CLAIM WITH A FORM TYPE LETTER. *TR
I HAVE A 2010 TOYOTA PRIUS PURCHASED IN JULY 2009. DURING OWNERSHIP I EXPERIENCED WHEN THERE WAS A CREASE, HOLE OR BUMP IN THE ROAD WHEN BRAKING - IT ACCELERATING AND LUNGES. I AVOIDED SITUATIONS LIKE THAT AND WHEN THE RECALL CAME, I TOOK IT TO BUTLER TOYOTA (ALSO HAD THE FLOOR MAT HOOKS INSTALLED PRIOR), ON APRIL 5, 2010. THEY SUPPOSEDLY FIXED IT. ABOUT A WEEK LATER, I CAME UPON A MANHOLE COVER IN A ROAD WHILE BRAKING AND MAKING A TURN SO GOING SLOW, AND THE SAME THING HAPPENED. THE NEXT DAY I PURPOSELY WENT THROUGH IT TO "TEST" AND IT DID THE SAME THING BUT LUNGE INTO THE OTHER LANE. I WAS SCARED AND CALLED BUTLER TOYOTA. THEY TOLD ME TO CALL NATIONAL TOYOTA TO REPORT. THEY CONTACT BUTLER AND I WENT BACK IN MAY 21, THEY DID NOT REPAIR IT AND "SHRUGGED" THEIR SHOULDERS SAYING IT'S THE ABS. THEY OFFERED TO HAVE A FIELD TECH PERSON COME DRIVE MY CAR. I CALLED NATIONAL AGAIN AND THEY SEEM TO BE "MEDIATING" THIS WITH BUTLER. I FOUND A REPORT FROM CONSUMERAFFAIRS.COM THAT THIS VERY SIMILAR ISSUE WAS OCCURRING BACK IN 2008 AND THEY CALLED IT "TRACTION CONTROL". NO ONE FROM TOYOTA HAS TOLD ME THIS. I WANT IT FIXED OR A DIFFERENT CAR. I HAVE A TEENAGE WITH A PERMIT AND IF HE WAS DRIVING THIS AND IT OCCURRED, HE WOULD PROBABLY RUN INTO SOMEONE BECAUSE IT TAKES YOU BY SURPRISE. I DO FEAR HIM DRIVING IT DUE TO HIS INEXPERIENCE AND I FRANKLY AM CONCERNED AND AM VERY CAUTIOUS AS A RESULT. *TR
I HAD THE TOYOTA PRIUS REFLASH DONE ON MY CAR. SINCE THIS REFLASH I HAVE HAD MULTIPLE INSTANCES OF THE BRAKE SURGE. THE MOST RECENT INCIDENT WAS YESTERDAY. I WAS DRIVING DOWN A ROAD GOING ABOUT 25 MPH. I NOTICED AN UPCOMING STOP SIGN AND A SMALL DIP IN THE ROAD. I ENGAGED THE BRAKES AND SLOWED TO ABOUT 10 MPH. UPON HITTING THE DIP THE CAR SURGED FORWARD TOWARD THE STOP SIGN AND INTERSECTION. DESPITE APPLYING EVEN AND STEADY PRESSURE TO THE BRAKE, THE CAR SUDDENLY SURGED FORWARD ON ITS OWN ACCORD. WE HAVE HAD MULTIPLE INSTANCES SINCE THE 'FIX' BY TOYOTA. WE TRIED ARBITRATION TO RESOLVE THE ISSUE, BUT WE HAVE BEEN IGNORED. I AM CONCERNED THAT A FUTURE SURGE WILL INEVITABLY LEAD TO AN ACCIDENT. THIS IS A DEFINITE SAFETY CONCERN THAT MUST BE ADDRESSED! *TR
AT ABOUT 7:45 AM SUNDAY MAY 23, I WAS DRIVING WEST ON HAMBURG TURNPIKE IN WAYNE, GENTLY ACCELERATING TO GET BETTER MILEAGE, THE LIGHT AT BERDAN AVE AND HAMBURG HAD JUST TURNED GREEN, SO I ACCELERATED SLOWLY TO ABOUT 40 MPH. AT THIS POINT, I HEAR A SHRIEKING BEEP AND THE CAR LURCHES FORWARD AS THE BRAKES WERE APPLIED. THE DASH LIGHTS UP WITH THE USUAL MESSAGE SQUARE AND THE WORD BRAKE! IN THE BOX. I LOOK IN ALL DIRECTIONS AND SAW NOTHING UNTIL I BOUNCED OVER THE CONSTRUCTION PLATES. THE BOX WAS GONE, AND THE CAR RESUMED NORMAL OPERATION. I WAS PUZZLED. I THOUGHT IT COULD BE THE PLATES. I CHECKED WITH MY SON AND HE REMINDED ME THAT IN THE MODEL 5 WE HAVE RADAR CRASH AVOIDANCE. UPON FURTHER REVIEW I WANTED MORE INFORMATION. I TOOK MY SON, AND A CAMERA, AND DROVE THE ROUTE AGAIN. EUREKA! IN ALL THREE ATTEMPTS, THE BRAKES WERE APPLIED. I HAVE PICTURES OF THE DASH, AND THE PLATES. DID THE CAR PERFORM CORRECTLY? THE SECOND PLATE IS NOT FLUSH TO THE ROAD AND STICKS OUT TO THE LEFT. I THINK OTHER DRIVERS NEED TO BE AWARE OF THIS POSSIBILITY SO THEY DO NOT PANIC WHEN IT HAPPENS. THE CRASH AVOIDANCE SYSTEM COULD HAVE BEEN DOING ITS JOB CORRECTLY. I CONTACTED WAYNE POLICE ABOUT THE INCIDENT AND THE DISPATCHER SAID AFTER CONSULTATION ' IT IS A COUNTY ROAD, CALL THE PASSAIC COUNTY ROAD DEPARTMENT. MY CAR COMPUTER WILL HAVE RECORDED ALL 3 INCIDENTS. THE THIRD WAS NOT AS BIG A JOLT BECAUSE THE DRIVER AHEAD OF ME HAD SLOWED CONSIDERABLY WHEN HE SAW THE PLATES. THERE IS A WARNING SIGN THAT IS
BRAKE FAILURE OCCURRED WHEN VEHICLE WAS COMING OFF FREEWAY EXIT RAMP AT APPROXIMATELY 40 MPH ON UNEVEN, CURVY ROAD. WHILE APPROACHING INTERSECTION FROM SEVERAL HUNDRED FEET AWAY, BRAKES FAILED TO ENGAGE FOR ABOUT A SECOND; ALSO FELT THE VEHICLE "LURCH" FORWARD IN THAT LAPSE OF TIME. REPEATED PRESSURE ON THE BRAKES FINALLY BROUGHT CAR TO STOP BUT NOT IN TIME TO PREVENT COLLISION WITH INCOMING PICKUP TRUCK ON STRAIGHTAWAY TRAFFIC. POLICE ARRIVED AT SCENE BUT DID NOT FILE REPORT BECAUSE NOBODY WAS INJURED. BODY SHOP ESTIMATED DAMAGE ON FRONT BUMPER AT $1500. VEHICLE WAS BROUGHT IN TO DEALER ON 05/18/2010 FOR INSPECTION. SERVICE MANAGER SAID ECU BRAKE RECALL HAD BEEN CONDUCTED ON SAID VEHICLE IN FEBRUARY 2010 AT DIFFERENT DEALERSHIP. CURRENTLY STILL AWAITING ON CONCLUSIVE REPORT FROM TOYOTA ENGINEERS. CAR ONLY HAS 1000 MILES ON ODOMETER. BRAKE FAILURE HAS BEEN EXPERIENCED SOME TEN TIMES IN THE 2 MONTHS OF OWNING THIS VEHICLE, USUALLY DURING HIGHER SPEEDS OVER UNEVEN ROAD. CAME CLOSE TO ACCIDENTS ON THREE INSTANCES, NOT INCLUDING THIS ACTUAL ONE. THIS IS A SERIOUS SAFETY DEFECT THAT COULD RESULT IN FATALITIES. PLEASE INVESTIGATE! *TR
AS NOTED IN NHTSA INVESTIGATION PE10006. I ENTERED AN INCIDENT DATE OF 5/19/2010, BUT THIS HAPPENS CONSISTENTLY WITH MY 2010 TOYOTA PRIUS (PURCHASED OCT. 2009). IT IS AS DESCRIBED IN THE INVESTIGATION SUMMARY; A MOMENTARY LAPSE IN BRAKING WHILE TRAVELING OVER UNEVEN OR ROUGH SURFACES. I HAD THE SOFTWARE UPDATE PERFORMED LAST WEEK AND INTERESTINGLY, IT SEEMS TO HAVE GOTTEN WORSE SINCE THEN. IT'S VERY DISCONCERTING AND ALARMING. FORTUNATELY, IT'S NEVER HAPPENED WHEN THERE IS A CAR IN FRONT OF ME (AS ON THE EXIT RAMP OF A FREEWAY OR PRIOR TO A STOPLIGHT), BUT IF IT DOES, I HAVE NO DOUBT THAT IT WILL RESULT IN A CRASH, FOR WHICH I WILL NO DOUBT BE WRONGLY BLAMED AND CITED. I'M TO THE POINT THAT I WOULD PREFER THAT MY WIFE NOT DRIVE THE CAR AND AM CONSIDERING WHAT ACTION I CAN TAKE WITH TOYOTA --- RETURNING THE CAR, SOME KIND OF FINANCIAL COMPENSATION ETC. WHEN I HAD THE SOFTWARE UPDATE PERFORMED, I NOTED THE PROBLEM TO THE DEALERSHIP AND MADE THEM WRITE IT ON THE SERVICE ORDER TO DOCUMENT IT. THIS COMPLAINT IS ALSO TO DOCUMENT THE PROBLEM. I SHOULD NOTE THAT WE OWN A 1996 4RUNNER AND A 2003 HIGHLANDER (MY PARENTS OWN A 2010 PRIUS AND 2010 CAMRY AS WELL), SO IT'S NOT LIKE I HAVE SOMETHING AGAINST TOYOTA. ALSO, I TRAVEL A LOT FOR MY JOB (80%+) AND OVER THE LAST 6 MONTHS HAVE PROBABLY DRIVEN AT LEAST 20 DIFFERENT MAKES AND MODELS OF CARS. THIS HAS NEVER HAPPENED IN ANY CAR I HAVE OWNED OR RENTED. *TR
WHILE BRAKING AT LOW SPEEDS (15 MPH OR LESS), ESPECIALLY UNDER WET ROAD CONDITIONS AND AFTER HITTING A BUMP (POT HOLE, ROUGH ROAD, ETC.), THE BRAKES TEMPORARILY FAIL AND THE CAR SKIDS, WITH LOSS OF POWER STEERING IT SEEMS AS WELL. I HAVE HAD THE RECALL WORK PERFORMED ON MY CAR, BUT IT STILL OCCURS. THE TOYOTA SOLUTION TO "STEP ON THE BRAKE HARDER" IS NOT ALWAYS A SOLUTION, ESPECIALLY AS THE PROBLEM SOMETIMES OCCURS NOT COMING TO A FULL STOP, BUT BREAKING DURING TURNING. THIS HAS HAPPENED AT LEAST 6 TIMES SINCE THE SO-CALLED RECALL "FIX" FOR THE BRAKING SOFTWARE WAS INSTALLED. *TR
TWO ISSUES WITHIN 5 MINUTES (WILL FILE TWO REPORTS). FIRST ISSUE OCCURRED WHILE BACKING OUT OF LEVEL PARKING SPACE. BRAKES GRABBED ON AND OFF AS IF I WERE PRESSING BRAKES FIRMLY, RELEASING, THEN PRESSING FIRMLY AGAIN, EVEN THOUGH I WAS LIGHTLY HOLDING THE BRAKES AS I WAS REVERSING. SECOND ISSUE OCCURRED A FEW MINUTES LATER WHILE BRAKING ON A DESCENT, GOING APPROXIMATELY 35-40 MPH. MY FRONT LEFT TIRE WENT OVER A MANHOLE COVER WHICH CAUSED A MILD BUMP, WHICH RESULTED IN A MOMENTARY RELEASE OF THE BRAKES. CAR WAS PURCHASED NEW LAST WEEK (MAY 13, 2010), HAS APPROXIMATELY 400 MILES, AND HAS NO RECALLS OUTSTANDING. *TR
TWO ISSUES WITHIN 5 MINUTES (WILL FILE TWO REPORTS). FIRST ISSUE OCCURRED WHILE BACKING OUT OF LEVEL PARKING SPACE. BRAKES GRABBED ON AND OFF AS IF I WERE PRESSING BRAKES FIRMLY, RELEASING, THEN PRESSING FIRMLY AGAIN, EVEN THOUGH I WAS LIGHTLY HOLDING THE BRAKES AS I WAS REVERSING. SECOND ISSUE OCCURRED A FEW MINUTES LATER WHILE BRAKING ON A DESCENT, GOING APPROXIMATELY 35-40 MPH. MY FRONT LEFT TIRE WENT OVER A MANHOLE COVER WHICH CAUSED A MILD BUMP, WHICH RESULTED IN A MOMENTARY RELEASE OF THE BRAKES. CAR WAS PURCHASED NEW LAST WEEK (MAY 13, 2010), HAS APPROXIMATELY 400 MILES, AND HAS NO RECALLS OUTSTANDING. *TR
REGENERATIVE BRAKING - LOSS OF BRAKING, WHEN SLOWING OVER ROUGH ROAD SURFACE APPROXIMATELY 5-9MPH. BRAKES "GO AWAY", RESULTING IN FURTHER PEDAL APPLICATION TO AVOID STRIKING VEHICLE AHEAD. INCIDENT OCCURS SPORADICALLY, HOWEVER HAS OCCURRED AT LEAST 8 TIMES IN THE TWO MONTHS WE'VE OWNED VEHICLE. *TR
AFTER TAKING MY 2010 PRIUS IN FOR THE RECALL FIX ON APRIL 1, 2010, THE VEHICLE CONTINUED TO EXHIBIT SAFETY DEFECTS. I REPORTED THIS TO THE DEALER WHO REPORTED IT TO CORPORATE AND ARRANGED FOR A FIELD TECH TO ANALYZE THE VEHICLE ON APRIL 13TH. THEY SAID WE WOULD HEAR FROM TOYOTA WITH IN TWO WEEKS I NEVER HEARD BACK FROM THE DEALER SO I CALLED THE DEALER LAST WEEK. DEALER HAD NOT HEARD BACK. I FILED UNDER THE LEMON LAW. THEN DEALER INFORMED ME YESTERDAY 5/17 THAT THE CAR WAS HEALTHY AND THERE IS NOTHING MORE THEY CAN DO. MY CAR EXPERIENCED THE SAME BRAKE FAILURE THIS MORNING, TURNING INTO A PARKING LOT. *TR
I HAVE A VERY DIFFICULT TIME FASTENING THE SEAT BELTS IN THE REAR SEAT BECAUSE THE CATCH (THE FEMALE COMPONENT OF THE SEAT BEAT) RECEDES DOWN INTO THE SEAT MAKING IT NEXT TO IMPOSSIBLE TO CONNECT WITH THE MALE COMPONENT. MY KIDS HAVE A TOUGH TIME BUCKLING UP EVERYDAY AND TYPICALLY NEED ME LEANING OVER TO ASSIST THEM WITH THE BUCKLING. MY KIDS DON'T HAVE THIS PROBLEM WITH MY OTHER CAR OR VAN. *TR
2010 TOYOTA PRIUS. CONSUMER STATES VEHICLE DID NOT SEEM TO STOP IMMEDIATELY WHEN HE HIT A BUMP. *TGW
I HAVE A 2010 TOYOTA PRIUS, AND HAVE NOTICED THAT WHILE BRAKING ON UNEVEN PAVEMENT, THE CAR LURCHES FORWARD. THE JACK SAFRO DEALERSHIP SAID TO BRING IT IN, AS THERE WAS A RECALL. SINCE THEY WORKED ON IT, I SEE NO CHANGE. I CALLED THE DEALERSHIP AND TOLD THEM THERE WAS NO DIFFERENCE, AND THEY TOOK IT FOR A TEST DRIVE. THE MECHANIC SAID HE DIDN'T EXPERIENCE ANY PROBLEM. THEY SAID THEY WOULD NOTE THE PROBLEM, BUT THERE WAS NOTHING ELSE THEY COULD DO. I HAVE TO BE VERY CAREFUL WHEN APPROACHING A STOP SIGN OR LIGHT ON UNEVEN PAVEMENT. I FEAR REAR ENDING SOMEONE. OR WORSE HITTING A PEDESTRIAN. *TR
WHILE DRIVING ON I-430 IN WEST LITTLE ROCK YESTERDAY, I HAD THE CRUISE CONTROL SET ON 65 MPH. AS I APPROACHED SLOWER TRAFFIC AHEAD, I SLOWED THE CAR TO 60MPH USING THE BRAKES. I ASSUMED THAT THE CRUISE CONTROL ON MY CAR HAD AUTOMATICALLY DISENGAGED AT THIS POINT AND I LET OFF THE BRAKES. THE CRUISE CONTROL THEN CAUSED THE CAR TO ACCELERATE BACK UP TO 65MPH AS IT NEVER DISENGAGED BY USING THE BRAKES. THIS WAS ESPECIALLY DANGEROUS SINCE IT HAPPENED NEAR THE CREST OF A HILL AND CAUSED MY VEHICLE TO NO LONGER BE AT A SAFE FOLLOWING DISTANCE BEHIND THE SLOWER CAR IN FRONT OF ME. *TR
WHILE DRIVING ON BOWMAN ROAD IN WEST LITTLE ROCK, I WAS BRAKING AS I APPROACHED THE INTERSECTION AT MARKHAM. THE CAR SUDDENLY FELT LIKE IT WAS SURGING FORWARD AND NOT BRAKING AT ALL AS I DROVE OVER A MAN-HOLE COVER. THIS WAS ESPECIALLY PRONOUNCED AS I WAS GOING DOWNHILL AND TURNING TO THE RIGHT AT THE YIELD SIGN. MY WIFE NOTICED IT FROM THE PASSENGER SEAT AS WELL. WE MOMENTARILY FELT AS IF WE WOULD NOT STOP AND END UP IN THE PATH OF ONCOMING TRAFFIC. THIS HAPPENED AFTER THIS VEHICLE HAS ALREADY BEEN RECALLED FOR THIS SAME PROBLEM. UNFORTUNATELY, THE SOFTWARE UPGRADE DID NOT FIX THIS DANGEROUS PROBLEM. *TR
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 30 MPH AND ATTEMPTING TO ACCELERATE, THE VEHICLE WOULD NOT INCREASE IN SPEED. THE CONTACT CONTINUED TO APPLY CONTINUOUS, STEADY PRESSURE TO THE ACCELERATOR UNTIL IT FINALLY BEGAN TO ACCELERATE. THE CONTACT STATED THE FAILURE WOULD OCCUR SPORADICALLY, MOST OFTEN WHEN ACCELERATING FROM A COMPLETE STOP. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE UNAVAILABLE.
TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED A RECALL NOTICE FOR RECALL 10V039000 (SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE) WHICH WAS PERFORMED. HOWEVER, THE CONTACT STATED THAT THE PROBLEM STILL OCCURRED AND WHENEVER SHE DROVE OVER A BUMP IN THE ROAD OR AN UNEVEN SURFACE AND DEPRESSED THE BRAKE PEDAL, THERE WAS A LOSS OF BRAKING AND THE VEHICLE WOULD LURCH FORWARD. THE VEHICLE HAD NOT BEEN TAKEN BACK TO THE DEALERSHIP AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 7,500. THE CURRENT MILEAGE WAS APPROXIMATELY 10,000.
I HAVE A 2010 TOYOTA PRIUS AND I RECEIVED THE SOFTWARE RECALL FOR THE BRAKING SYSTEM. AFTER RECEIVING THE SOFTWARE RECALL MY WIFE AND I HAVE BOTH NOTICED THAT THERE ARE INSTANCES WHEN THE BRAKES DO NOT RESPOND AS QUICKLY AS THEY SHOULD WHICH IS SIMILAR TO THE ORIGINAL REASON THE PRIUS WAS RECALLED. *TR
I HAVE A 2010 PRIUS AND I HAVE THE BRAKING PROBLEM THAT WAS RECALLED FOR A SOFTWARE UPDATE. I HAD THE SOFTWARE UPDATE PERFORMED AND I STILL HAVE A LOSS OF BRAKING CONTROL WHEN I GO OVER A BUMP IN THE ROAD. *TR
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2010 Toyota Prius → · Every Prius year → · How the figures are calculated →