Page 26 of 57 · complaints 1,251–1,300 of 2,823

2010 Toyota Prius complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Vehicle Speed Control
Filed Apr 19, 201143,000 milesCA

I TRAVEL QUITE A BIT THESE DAYS AND ON MY WAY HOME FROM COACHELLA MUSIC FESTIVAL, MY BRAKES GAVE OUT. I MEAN TO SAY, PUSHING THE PEDAL ALL THE WAY DOWN, NO RESISTANCE, NO SLOWING, A COMPLETELY LIMP PEDAL....UNTIL I REPEATEDLY STOMPED ON IT AND THE CAR LOCKED AND SKIDDED TO A STOP, FEET AWAY FROM THE CAR IN FRONT OF ME. THE BRAKES RETURNED INTERMITTENTLY, SO I TOOK THE RIGHT HAND LANE AT 40MPH AND TESTED THE BRAKES REGULARLY UNTIL I GOT TO MY DEALERSHIP. SCARIEST THING IVE EVER EXPERIENCED. IVE HAD THE CAR SINCE AUGUST 09' AND CURRENTLY HAVE 43K MILES ON IT. I KNOW THATS A LOT, AND ITS UNFORTUNATELY OUTSIDE OF MY WARRANTY NOW, BUT I WANTED TO LOG IT HERE, AS SOON AS I COULD. IT STARTED ONE DAY BEFORE THE FREEWAY INCIDENT, WHENEVER I WOULD DEPRESS THE PEDAL, A LOUD HIGH PITCHED SQUEAK WOULD COME OUT. I DIDNT THINK MUCH OF IT OUTSIDE OF "BETTER GET THAT LOOKED AT" BUT DIDNT NOTICE ANY BRAKE FAILURE. THE NEXT MORNING, I TURNED ON THE CAR AND EVERY DASHBOARD LIGHT CAME ON AND A FAST CONSISTANT BEEPING WENT ON FOR ABOUT 5 MINUTES, DURING WHICH TIME THE BRAKE PEDAL HAD ZERO RESISTANCE. I SAT THERE WITH A SERIOUS WTF LOOK ON MY FACE, WHEN OUT OF NOWHERE, THE DASH LIGHTS WENT AWAY, AS DID THE BEEPING, AND THE CAR DROVE AS NORMAL WITH FULL REGULAR BRAKE PRESSURE (BESIDES THE SQUEAK). I RECEIVED A CALL BACK FROM THE DEALERSHIP. THEY SAY IT'S GOING TO BE $3K FOR A MASTER CYLINDER REPLACEMENT AND THAT TOYOTA CORPORATE WOULDN'T AID IN THE COST, DESPITE MY HYBRID WARRANTY STILL COVERING THE

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash
Filed Apr 15, 20119,930 milesNJ

2010 TOYOTA PRIUS. CONSUMER STATES PROBLEM WITH THE ABS SYSTEM *TGW THE CONSUMER STATED THE FIRST TIME HE WENT TO THE DEALER FOR THE ABS PROBLEM, THEY WERE UNABLE TO FIND A DEFECT. ONE MONTH LATER, THE CONSUMER RETURNED TO THE DEALER AND THEY REPROGRAMMED THE ABS AND THE BRAKES WORKED FINE FOR ABOUT ONE WEEK. SOON, THE BRAKES BEGAN SLIPPING AGAIN AND ULTIMATELY, THE CONSUMER CRASHED INTO ANOTHER VEHICLE. THE CONSUMER STATED IT SEEMED THE BRAKES WOULD FAIL WHEN HE APPLIED THE BRAKE, RELEASED HIS FOOT AND THEN BRAKED AGAIN. *JB

Equipment
Filed Apr 10, 20113,200 milesMD

WHILE BRAKING OVER UNEVEN PAVEMENT CAR TRIED TO ACCELERATE RAPIDLY. THIS HAPPENED TWICE THIS WEEK. I WAS ABLE TO STOP THE CAR. HAD THERE BEEN A VEHICLE IN FRONT OF ME I WOULD HAVE HIT IT. *TR

Structure
Filed Apr 5, 2011MI

2010 TOYOTA PRIUS. CONSUMER STATES LEFT INNER FENDER LINER AND FRONT SPLASH SHIELD FELL OFF VEHICLE. *TGW THE DEALER INFORMED THE CONSUMER THAT SNOW HAD BUILT UP BETWEEN THE PARTS AND THE ENGINE THEY PROTECT AND EVENTUALLY THE WEIGHT OF THE SNOW CAUSED THE PARTS TO FALL OFF.*JB THE CONSUMER STATED THE FENDER LINER FELL OFF THE VEHICLE FOR THE SECOND TIME. UPON INSPECTION, IT APPEARED THAT SOME PLACES WHERE THE LINER SHOULD HAVE BEEN ATTACHED TO THE BUMPER HAD NEVER BEEN ATTACHED. THE DEALER WAS UNABLE TO ATTACH THE LINER TO THE BUMPER BECAUSE THE AREA WHERE IT ATTACHED TO THE BUMPER HAD COME OFF AND THEREFORE, A NEW BUMPER WAS NEEDED TO RE-ATTACH TO THE LINER. UPDATED 06/01/11 THE CONSUMER WAS INFORMED HER CLAIM WAS NOT ELIGIBLE FOR THE ARBITRATION PROCESS. UPDATED 06/08/11 UPDATED 06/16/11

Service Brakes, Electric
Filed Apr 5, 201130,000 milesMA

2010 PRIUS. BRAKE FADE DURING HARD BRAKING ON ROUGH SURFACE. THE BRAKES SUDDENLY FADE THEN GRAB HARD. *TR

Vehicle Speed Control
Filed Apr 5, 20115,000 milesHI

2010 PRIUS 4 DR HATCHBACK THE SPEED CONTROL ON MY PRIUS USES RADAR TO SPEED UP AND SLOW DOWN. IF I COME UP ON A CAR DOING 45 MPH AND I'M AT 55, THE VEHICLE SLOWS DOWN. WHEN I TURN TO THE OTHER TRAFFIC LANE, AND THE LANE IS CLEAR THE CAR ACCELERATES RAPIDLY. ON A NUMBER OF OCCASIONS I HAVE BRAKED TO DISENGAGE THE CRUISE CONTROL, I FELL LIKE I DON'T HAVE CONTROL OF THE CAR. THE FIX: ADJUST THE COMPUTER SO SPEED ACCELERATION IS SLOWER. I THINK IT IS A CRASH HAZARD. *TR

SteeringCrash
Filed Apr 4, 201131,634 milesMA

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE STABILITY CONTROL LIGHT BEGAN FLASHING ASHE WAS DRIVING AND THE CONTACT STARTED TO FEEL A DISCONNECTION WITH THE STEERING CAUSING HIM TO CRASH INTO A MEDIAN. THE CONTACT WAS ONLY ABLE TO ACCELERATE FORWARD AND BACKWARDS AFTER THE FAILURE WITHOUT ATTEMPTING ANY TURNS BECAUSE THE STEERING WAS NO LONGER OPERABLE. THE VEHICLE WAS TOWED AND THE TOWING COMPANY DISCOVERED THAT THE FRONT DRIVER SIDE WHEEL WAS FACING STRAIGHT AND THE FRONT PASSENGER SIDE WHEEL WAS FACING AT A 45 DEGREE ANGLE. THE FAILURE AND CURRENT MILEAGE WAS 31,634. UPDATED 05/04/11 *BF UPDATED 2/1/12 *CN

Service Brakes, ElectricCrash
Filed Apr 3, 201116,674 milesPA

BACKED 2010 PRIUS UP AND STARTED TO MAKE U-TURN IN DRIVEWAY. WHEN PULLED FORWARD TURNING APPLIED BRAKES AND WELL THERE WERE NONE. TRAVELED ABOUT 15 FEET AND HIT A BRICK WALL. AFTER SOME DELAY THE ENGINE NOW HAD SOME CONTROL AS THE BRAKES ALSO DID. WAITING FOR TOWING INSTRUCTIONS TO GET THE CAR TO GARAGE. MAXIMUM SPEED WAS MAYBE 5MPH. *TR

Service Brakes, Hydraulic
Filed Apr 1, 2011MA

DRIVING ON A RAIN COVERED ROAD AND HIT A ROUGH SPOT IN THE ROAD. BRAKES DID NOT ENGAGE AT ALL FOR ABOUT 1 SECOND. WAS ABLE TO STOP AFTER THAT AND JUST AVOIDED REAR ENDING A CAR AT A STOP SIGN.

Vehicle Speed ControlCrash
Filed Mar 28, 2011CA

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT AS SHE WAS ATTEMPTING TO PARK, THE VEHICLE SUDDENLY ACCELERATED AND SHE CRASHED INTO A FENCE. NO ONE WAS INJURED YET THE FRONT BUMPER WAS DAMAGED. THE POLICE WERE CONTACTED BUT A REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE A SPECIAL RESEARCH TEAM WAS SENT TO INSPECT THE VEHICLE FAILURE. AFTER THE INSPECTION, THEY INFORMED THE CONTACT THAT THEY WERE UNABLE TO LOCATE A FAILURE WITHIN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

Service Brakes, Hydraulic
Filed Mar 25, 20111,000 milesOH

2010 TOYOTA PRIUS--INCONSISTANT BRAKING AND VARYING BRAKE PEDAL PRESSURE REQUIREMENTS. WHEN BRAKING, BRAKE PEDAL TRAVEL DISTANCE VARIES. AT TIMES NO BRAKE ACTION AFTER PEDAL HAS BEEN PARTIALLY DEPRESSED REQUIRING MORE BRAKE PRESSURE TO RE-ENGAGE BRAKES. SOMETIMES OCCURS WHEN GAS ENGINESWITCHES TO ELECTRIC OR VICE VERSA, OTHER TIMES INCONSISTENT BRAKE ACTION OCCURS WITH EITHER POWER SOURCE. FRANKLY YOU NEVER KNOW HOW THE BRAKES WILL PERFORM. TAKEN TO DEALER-I WAS TOLD NO PROBLEM FOUND. THEY WOULD NOT KEEP THE CAR FOR DAYS TO CONTINUE TESTS. THIS IS MY FOURTH PRIUS AND THIS VEHICLE HAS MORE PROBLEMS AND CONCERNS THAN ALL THE OTHERS COMBINED. *TR

Tires
Filed Mar 24, 20111,721 milesAZ

WHILE DRIVING MY 3 WEEK OLD 2011 TOYOYA PRIUS WITH 1700 MILES ON THE ODOMETER ON THE FREEWAY DRIVING MY DAUGHTER BACK TO SCHOOL MY REAR PASSENGER SIDE YOKOHAMA AVID TIRE EXPERIENCED A BLOWOUT. AFTER SUCCESSFULLY MANEUVERING THE CAR OFF OF THE FREEWAY AND TO A SAFE LOCATION I INSTALLED THE SPARE DONUT AND THEN INSPECTED THE TIRE. THE INSIDE SIDEWALL BURST OPEN AND NO ROAD HAZARD WAS PRESENT. I FILED A CLAIM WITH YOKOHAMA TIRES AND THEY HAD ME HAVE THE TIRE INSPECTED BY DISCOUNT TIRE IN SCOTTSDALE, AZ. THEIR INSPECTION SUGGESTED A MANUFACTURERS DEFECT SINCE THEY COULD NOT LOCATE ANY PUNCTURES OR OTHER TYPE OF ROAD HAZARD. AT THE TIME OF THE BLOWOUT I WAS 75 MILES FROM FLAGSTAFF, AZ, MY FINAL DESTINATION ON A SUNDAY LATE AFTERNOON AND COULD NOT LOCATE AN OPEN TIRE DEALER OR TOYOTA DEALER THAT WAS OPEN SO I CONTINUED ON THE DONUT AT 50 MPH TO FLAGSTAFF AND LOCATED AN OPEN SEARS THAT HAD THE RIGHT SIZE REPLACEMENT TIRE BY ANOTHER MANUFACTURER. I HAD SEARS INSPECT THE BLOWN OUT TIRE AND THE REST OF THE TIRES AND THEY CONCLUDED THAT THE TIRE WAS DEFECTIVE BASED ON THEIR OBSERVATIONS. I REQUESTED THAT YOKOHAMA PROFESSIONALLY INSPECT THE TIRE LOCAL TO ME SO THAT I CAN CARRY IT IN AS OPPOSED TO SHIPPING IT TO THEM. PLEASE LET ME KNOW YOUR THOUGHTS AND IF THERE IS ANYTHING ELSE THAT I SHOULD DO TO DOCUMENT THIS ISSUE. **PLEASE NOT THAT THIS OCCURRED ON A 2011 TOYOTA PRIUS*** THERE WAS NO PRIUS MODEL LISTED UNDER 2011 TOYOTA MODELS....PLEASE CORRECT. *TR

Visibility
Filed Mar 24, 201132 milesAL

I PURCHASED A 2010 PRIUS LEVEL 4. INCLUDED IN THIS PACKAGE IS AN AUTO DIMMING REAR VIEW MIRROR WITH HOMELINK. THE AUTO DIMMING FUNCTION DOES NOT WORK PROPERLY. IT SEEMS TO BE VERY DISTANCE DEPENDENT. THERE IS A NARROW FOCAL RANGE THAT THE SENSOR REACTS TO. IF A VEHICLE IS TO CLOSE OR TO FAR AWAY THE AUTO DIMMING FUNCTION DOES NOT REALLY DIM VERY MUCH. CONSIDERING HOW LOW THE VEHICLE IS THIS IS INCREDIBLE ANNOYING AND UN-SAFE. ALSO THIS VEHICLE HAS SPLIT REAR GLASS IN THE HATCH BACK. THE CENTER BAR I BELIEVE ALSO BLOCKS THE LIGHT FROM HEADLIGHTS FROM REACHING THE SENSOR. IF YOU TILT THE MIRROR UP SO THAT YOU DO NOT SEE THE CENTER BAR (ONLY THE TOP PORTION OF THE REAR GLASS), THE MIRROR SEEMS TO WORK BETTER. AS A SIDE NOTE, I PURCHASED A MANUAL FLIP MIRROR WITH THE CORRECT PART # FOR A 2010 PRIUS FROM MY LOCAL TOYOTA DEALER AND THE NEW MIRROR HAS A DIFFERENT MOUNTING STYLE. *TR

Equipment › Electrical › Navigational System(global Positioning System)
Filed Mar 22, 201110 milesFL

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE INTEGRATED NAVIGATION SYSTEM WAS PROVIDING INACCURATE READINGS WHEN ENTERING ANY STREET ADDRESS. HE NOTICED THAT THE NAVIGATION SYSTEM WOULD PLACE HIM ABOUT ONE QUARTER OF A MILE OFF FROM HIS DESTINATION. BOTH THE DEALER AND MANUFACTURER ADVISED THE CONTACT THAT THERE WAS NOTHING WRONG WITH THE NAVIGATION SYSTEM AND ADVISED HIM TO TAKE THE VEHICLE THROUGH THE ARBITRATION PROCESS. THE CURRENT MILEAGE WAS 28,000 AND THE FAILURE MILEAGE WAS 10. UPDATED 04/25/2011*BF UPDATED 10/26/11

Vehicle Speed ControlCrash1 injured
Filed Mar 18, 2011OR

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED WHILE ATTEMPTING TO PARK 10 MPH WITH THE BRAKES DEPRESSED, THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT WAS UNABLE TO STOP THE VEHICLE AS IT CRASHED INTO A STORE AND STRUCK A PEDESTRIAN. THE PEDESTRIAN SUSTAINED INJURIES TO THE RIGHT KNEE, ARM, AND HIP. A POLICE REPORT WAS FILED AND AVAILABLE. THE VEHICLE WAS TOWED TO A LOCAL BODY SHOP BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT YET CONTACTED. THE FAILURE AND CURRENT MILEAGE WAS UNAVAILABLE.

Engine and Engine Cooling
Filed Mar 17, 201123,002 milesCA

DEAR SIR OR MADAM, A FEW DAYS AGO I FOUND ABUNDANT EVIDENCE OF MICE ACTIVITY IN THE CABIN OF MY 16 MONTH OLD TOYOTA PRIUS. AFTER SOME INTERNET RESEARCH I FOUND OUT THAT THIS IS UNFORTUNATELY AN EXTREMELY COMMON PROBLEM WITH PRIUS MODEL CARS AND OTHER TOYOTA MODELS. THE PRESENCE OF RODENTS IN THE ENGINE AREA IS OF COURSE UNAVODIABLE BUT THIS IS THE FIRST TIME I HEAR ABOUT THE CAR DESIGN ALLOW MICE TO EASILY MOVE INTO THE CABIN. THIS OBVIOUSLY HAS SEVERE CONSEQUENCES: I ALREADY HAVE TO REPLACE THE AIR FILTER AND THE PADDING BEHIND THE GLOVES COMPARTMENT AND I AM NOT SURE IF ANY OTHER PARTS HAVE BEEN CHEWED AWAY. MORE IMPORTANTLY THIS IS CERTAINLY A HEALTH AND SAFETY CONCERN. I HAVE TO GET THE CAR DETAILED AND THE AIR SYSTEM FLUSHED TO AVOID TOXIC CONTAMINATION FROM MOUSE EXCREMENTS, AND THIS ENDANGERS ME EVERY TIME I DRIVE: A MOUSE CRAWLING IN THE CABIN OF THE CAR WHILE I AM DRIVING IS A MAJOR SAFETY ISSUE! IT APPEARS THAT THE PLACING OF SCREENS IN AS FEW AS 4 PARTS OF THE AIR SYSTEM WOULD STOP THE MOUSE ACCESS TO THE CABIN, BUT TOYOTA, BOTH MY LOCAL DEALER AND THE NATIONAL SERVICE CENTER, CLAIM THERE IS NOTHING THE CAN OR WILL DO, AND THAT, DESPITE THE ABUNDANT EVIDENCE TO THE CONTRARY, THIS IS A NORMAL OCCURRENCE IN ALL CARS. MANY PEOPLE HAVE POSTED ONLINE ABOUT MICE AND RODENTS IN THEIR PRIUS CARS. A FEEL THIS IS A MAJOR SAFETY ISSUE WITH THE CAR, AND I AM EXTREMELY DISAPPOINTED THAT NEITHER THE LOCAL DEALER NOR THE TOYOTA CORPORATE SERVICES ARE WILLING TO HELO ME SOLVE THIS

Engine and Engine Cooling › Engine
Filed Mar 15, 201113,021 milesOK

AFTER CAR SITS FOR SEVERAL DAYS ENGINE WILL IDLE VERY ROUGHLY UPON STARTING FOR ALMOST ONE MINUTE. IDLE IS SO ROUGH THAT I THOUGHT THE ENGINE MOUNTS WOULD BREAK AND CREATES A VERY 4 LOUD RATTLING SOUND. THIS HAS HAPPENED THREE TIMES, TWO AFTER SITTING FOR SEVERAL DAYS AND ONCE AFTER JUST SITTING OVERNIGHT. *TR

Power Train › Automatic Transmission
Filed Mar 11, 20113,500 milesTX

ON THE DAY PRIOR TO THE EVENT, THE WEATHER WAS AROUND 55 DEGREES AND MISTY WITH OCCASIONAL LIGHT RAIN. OUR 2010 TOYOTA PRIUS IV WAS PARKED DURING MOST OF THE DAY. WHILE DRIVING ON INTERSTATE 35 IN TEXAS GOING 70 MPH, ALL OF A SUDDEN 4 DIFFERENT WARNING LIGHTS ILLUMINATED ON THE DASH ALONG WITH THE LARGE RECTANGULAR WARNING MESSAGE SAYING "CHECK HYBRID SYSTEM". THE VEHICLE LOST POWER TO THE WHEELS, THE ACCELERATOR DID NOT WORK EVEN THOUGH THE GASOLINE ENGINE WAS STILL RUNNING, THE VEHICLE COASTED TO THE SHOULDER WHERE IT WAS IMMOBILE AND HAD TO BE TOWED TO THE NEAREST TOYOTA DEALERSHIP. THIS WAS THE FIRST TIME WE HAD ANY TROUBLE WITH THE VEHICLE. THE ODOMETER READING WAS ~3,500 MILES. THE DTC CODE WAS DTC P0A3F "DRIVE MOTOR A POSITION SENSOR CIRCUIT". THE DEALER INITIALLY REPLACED THE ENTIRE INVERTER ASSEMBLY, WHICH DID NOT CORRECT THE PROBLEM. THEN THEY REPLACED THE ENTIRE TRANSAXLE FOR THE VEHICLE. THIS CORRECTED THE PROBLEM. I DO NOT HAVE EITHER OF THE PARTS THAT WERE REPLACED, ALTHOUGH I AM SURE TOYOTA DOES HAVE THE PARTS. *TR

Service Brakes, Hydraulic
Filed Mar 5, 20114,020 milesGA

I DRIVE A 2010 TOYOTA PRIUS. IN THE LAST WEEK I HAVE NOTICED ON SEVERAL OCCASIONS THAT WHEN BRAKING WHEN COMING UP TO A TRAFFIC LIGHT, ALL OF A SUDDEN THE PRESSURE ON THE PEDAL DECREASES AND THE BREAKING POWER FADES. THEN IN PANIC I START PUMPING THE PEDAL WHICH AFTER A SPLIT SECOND GETS THE BRAKES TO KICK IN AGAIN. LUCKILY THE CAR HAS SO FAR THEN COME TO A HALT BEFORE I HIT THE CAR IN FRONT OF ME. MY TOYOTA DEALER HAS DISMISSED MY CLAIM SAYING THAT THEY CHECKED THE CAR AND THE COMPUTER SHOWS NO ERROR CODE. THEY TOLD ME THAT EVERYTHING IS FINE BASICALLY DISMISSING MY CLAIMS OF A NEAR CRASH. THEY SAY THERE IS NOTHING THEY CAN DO AND IF THE COMPUTER SHOWS NO ERROR EVERYTHING MUST BE FINE. THE FIRST OCCURRENCE OF THIS WAS ON THE SAME DAY WHEN I HAD TO BRAKE VERY HARD TO AVOID A CRASH. ON THAT OCCASION THE BRAKES WORKED FINE BUT DRIVING HOME THE SAME NIGHT I HAD THE FIRST OCCURRENCE OF THE ABOVE DESCRIBED SITUATION RESULTING IN A NEAR CRASH. *TR

Service Brakes, Hydraulic
Filed Feb 28, 20119,999 milesNJ

TL- THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED WHILE ATTEMPTING TO BRAKE THE BRAKE DID NOT RESPOND HE HAD TO INCREASE THE STOPPING DISTANCE HE EXPERIENCED THE FAILURE SEVERAL TIMES, BUT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHOM PERFORMED A DIAGNOSED, BUT WAS UNABLE TO LOCATE A FAILURE CODE THE VEHICLE WAS ALSO TEST DRIVEN, BUT THE FAILURE COULD NOT BE RECREATED. THE MANUFACTURER WAS CONTACTED AND ADVISED TO TAKE THE VEHICLE TO LOCAL DEALERSHIP. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND THE CURRENT AND THE CURRENT MILEAGE WERE 9,999. LI

Engine and Engine Cooling
Filed Feb 25, 201111,800 milesCA

THE CAR WAS NOT USED FOR ABOUT 4 DAYS OR SO. WHEN I STARTED IT, IT EXHIBITED A "ROUGH ENGINE START" FOR THE FIRST TIME. THIS HAPPENED WHEN THE GAS ENGINE INITIATED AND LASTED FOR ABOUT 10 SECONDS. DURING THIS TIME THE ENGINE MADE A VERY LOUD NOISE AS IF THE CAR WAS CHOCKING AND ENGINE WANTED TO GET OUT OF THE CAR'S HOOD. THIS HAS HAPPENED ONLY ONCE. THE CAR STOPPED MAKING THE NOISE AFTER 10SECONDS OR SO. *TR

SeatsCrash3 injured1 killed
Filed Feb 18, 2011MI

TL*THE DRIVER OWNED A 2010 TOYOTA PRIUS. THE CONTACT STATED THE DRIVER CRASHED INTO ANOTHER VEHICLE, AT 35 MPH. AS A RESULT OF THE ACCIDENT, THE VEHICLE WAS DESTROYED AND THE REAR PASSENGER WAS KILLED DUE TO A SEVERE NECK INJURY. THE CONTACT BELIEVED THE HEAD RESTRAINT WAS NOT POSITIONED PROPERLY. THE CONTACT CALLED THE MANUFACTURER, BUT RECEIVED NO RESPONSE REGARDING THE HEAD RESTRAINT. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 03/15/11*LJ

Electronic Stability Control (esc)
Filed Feb 17, 201132,204 milesTX

I HAVE A 2010 PRIUS, AND WHEN I APPLY THE BRAKES AT ANY INTENSITY AND MY VEHICLE HITS A DEFECT IN THE ROAD SURFACE, THE ABS SYSTEM SEEMS TO RELEASE BRAKE PRESSURE TO ALL 4 WHEELS COMPLETELY FOR ABOUT HALF A SECOND. THIS MAKES ME QUESTION THE EFFECTIVENESS OF THE BRAKES IN AN EMERGENCY SITUATION, ESPECIALLY ON HOUSTON'S NOTORIOUSLY NEGLECTED ROADWAYS. I WAS TOLD THAT THIS WAS NORMAL BY BOTH TOYOTA MOTOR CO. AT 1-800-331-4331 AND ALSO BY THE DEALER. TMC INFORMED ME THAT THIS IS THE WAY THAT THE ABS SYSTEM WAS DESIGNED. PLEASE LAUNCH AN INQUISITION AND/OR INVESTIGATION INTO THIS MATTER, FOR THE SAFETY OF THE OWNERS OF ALL TOYOTA PRIUS VEHICLES. *TR

Visibility
Filed Feb 17, 20112,000 milesTX

THE REAR WINDOW ON 2010 TOYOTA PRIUS , WHILE DRIVING AT NIGHT,GENERATES THE VERTICAL LIGHT BARS ATTACHED TO THE SOURCE OF LIGHT , EX: HEADLIGHT OF THE FOLLOWING VEHICLE, THUS IMAGE OF THE CARS TRAFFIC ON THE BUSY HIGHWAY IS TOTALLY DISTORTED BY THE PRESENCE OF THE THESE UNWARRANTED LIGHT EFFECTS. THIS DEFECT INTRODUCES THE SAFETY ISSUE WHILE DRIVING IN HEAVY TRAFFIC, THE DRIVER IS PRESENTED WITH THE LIGHT EFFECTS THAT TOTALLY BLURS THE BACK VIEW .THE ISSUE IS AUGMENTED IF THE REAR WINDOW IS TINTED . THE ISSUE HAD BEEN VERIFIED BY ROUND ROCK(TEXAS) TOYOTA AND APPEARS TO HAVE BEEN A TEST ESCAPE. HOWEVER THE DEALERSHIP REFUSED TO ADDRESS THE PROBLEM ARGUING THAT THERE IS INSUFFICIENT FIELD DATA THAT WOULD JUSTIFY ACTION TO BE TAKEN. BEING THE USER OF THE MULTIPLE TOYOTA PRODUCT IN THE PAST, I CAN EXPRESS THE HEAVY CONCERN ABOUT THE POTENTIAL SAFETY BREACH WHILE DRIVING AT NIGHT, PRIMARILY IN HEAVY HIGHWAY TRAFFIC. *TR

Unknown or Other
Filed Feb 11, 2011CA

GAS PEDAL DOES NOT ACCELERATE WHEN FOOT GOES DOWN ON IT 4 TIMES -- I DO NOT HAVE EXACT DATES 1. EARLY NOVEMBER, 2010 1 INCIDENT 2. JANUARY, 2011 2 INCIDENTS 3. UNKNOWN UNKNOWN 1. COMING DOWN THE 405 AT THE 101 INTERCHANGE, MY GAS PEDAL DID NOT PROPEL MY CAR FORWARD. I COASTED TO THE SIDE, TURNED OFF THE MOTOR, STARTED AGAIN AND ALL WAS FINE. I REPORTED IT BY PHONE AND GOT AN APPT. TO HAVE THE CAR CHECKED. THE DEALER SAID THERE WAS NOTHING WRONG. 2. IT HAPPENED AGAIN AS I WAS COMING DOWN THE 101 INTO CAMARILLO. I STOPPED, RESTARTED AND WENT ON MY WAY. 3. IT HAPPENED AGAIN BUT NOT ON AN INCLINE. I WAS GOING ABOUT 10 MILES AN HOUR ON A FLAT PARKING LOT. GAS PEDAL DID NOT RESPOND AND I CREATED A TRAFFIC JAM BECAUSE I COULD ONLY COAST INTO THE PARKING GARAGE. HERE ARE MY NOTES REGARDING THIS PROBLEM MADE CALLS TO TOYOTA CORPORATE TOTALLY UNRESPONSIVE- TAKE IT TO DEALER AND LEAVE IT THERE OR JUST CONSIDER IT REPORTED . THERE WERE CALLS TO THE DEALER AND CORPORATE REGARDING 3 OF THE INCIDENTS. TOYOTA CUSTOMER SERVICE THE CAR WAS CHECKED 3 TIMES- ONCE AFTER THE FIRST INCIDENT AND THEN THE DEALER BROUGHT IN A COMPANY INSPECTOR - EACH TIME THEY FOUND NOTHING WRONG. THEY TOLD ME THAT THE BOX SHOWED 4 INCIDENTS. HAVE NO IDEA WHAT THAT MEANS TOYOTAS ANSWER IS ALWAYS THE SAME-- THAT I AM PUTTING MY FOOT ON THE GAS PEDAL AND THE BRAKE AT THE SAME TIME!! THAT IS IMPOSSIBLE TO DO UNLESS ONE USES BOTH FEET. (I DO NOT DRIVE WITH BOTH FEET AND I CANNOT PUT MY FOOT ON BOTH PEDALS EVEN IF I WANTED

Unknown or Other
Filed Feb 8, 20111,500 milesOH

2010 TOYOTA PRIUS-WHILE APPROACHING STOP LIGHT WITH BRAKES SLIGHTLY ENGAGED, LEFT FRONT TIRE STRUCK A POT HOLE APPROXIMATELY 15" IN DIAMETER AND TWO PAVEMENT LAYERS DEEP. VEHICLE BRAKES GOT SOFT AND CAR ACCELERATED BRIEFLY FOR LESS THAN ONE SECOND. BRAKING THEN RETURNED TO NORMAL FEEL AND ACCELERATION CEASED. *TR

Service Brakes, HydraulicCrash
Filed Feb 8, 20114,000 milesNY

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT WAS BRAKING FROM APPROXIMATELY 30 MPH AND APPROACHING A TRAFFIC STOP WHEN THE BRAKES FAILED. THE CONTACT VEERED OFF THE ROAD AND CRASHED INTO A SNOW BANK. THE VEHICLE WAS TOWED TO THE DEALER AND THE CONTACT WAS ADVISED THAT THEY WOULD HAVE TO TURN THE VEHICLE OVER TO THE MANUFACTURER AND WAIT FOR A DIAGNOSTIC ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 4,000.

Engine and Engine CoolingCrash1 injured
Filed Feb 7, 201115,000 milesVA

MY WIFE AND I OWN A 2010 TOYOTA'S PRIUS. ON THE MORNING OF DECEMBER 15, 2010, SHE WAS COASTING THE VEHICLE INTO A PARKING SPOT AT HER OFFICE IN RESTON, VA. THE ACCELERATOR WAS NOT DEPRESSED AND THE BRAKES WERE NOT APPLIED. AS SHE GOT INTO THE SPACE, THE GAS ENGINE ENGAGED, NOT UNCOMMON AT VARIOUS TIMES, AND THE VEHICLE SUDDENLY ACCELERATED OUT OF CONTROL STRIKING THE CURB AND SOME BUSHES. THE VEHICLE SUSTAINED ABOUT $400 IN BODY DAMAGE AND SHE WAS INJURED. SHE CALLED THE DEALER WHO IMMEDIATELY REFERRED THE ISSUE TO TOYOTA CORPORATE. AFTER 6 WEEKS OF WAITING FOR A DECISION, TOYOTA SAID IT'S NOT THEIR PROBLEM. THE DEALER REFUSES TO EXAMINE THE VEHICLE DUE TO TOYOTA?S RESTRICTIONS AND WE CANNOT EVEN PAY TO HAVE IT EXAMINED AT THAT DEALER OR ANY OTHER. WE ARE LOCKED OUT OF ANYTHING EXCEPT TAKING THE VEHICLE BACK. NO WARRANTY WORK, NO MAINTENANCE WORK. NOTHING. *LN

SteeringCrash2 injured
Filed Feb 4, 201117,000 milesME

TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 43 TO 45 MPH, THE VEHICLE LOST POWER STEERING, ROLLED INTO A DITCH, AND LANDED ON IT'S SIDE. THE PASSENGER SUSTAINED INJURIES TO HER STERNUM, RIBS, AND FINGER. THE PASSENGER WAS TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. A POLICE REPORT WAS FILED. THE VEHICLE WAS INSPECTED BY THE INSURANCE COMPANY AND DECLARED A TOTAL LOSS.THE MANUFACTURER WAS NOTIFIED AND THEY HAVE NOT FOLLOWED UP WITH THE CONTACT. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000. UPDATED 03/15/11*LJ THE CONSUMER STATED THERE WERE TWO INJURIES. UPDATED 06/06/11

Service Brakes, Hydraulic
Filed Jan 27, 2011100 milesNY

I PURCHASED A NEW 2010 TOYOTA PRIUS (MODEL 3) IN LATE JULY 2010. IN ALMOST EVERY RESPECT, THIS CAR IS WONDERFUL. HOWEVER, THE CAR HAS CONSISTENTLY DIMINISHED (APPARENT) BRAKING EFFECTIVENESS WHEN THE BRAKES ARE APPLIED AND THE CAR GOES OVER A PATCH OF ROUGH ROAD, POTHOLE, ETC. WHEN THE BRAKES ARE APPLIED WITH A CONSISTENT PRESSURE, THE CAR "FEELS" AS IF THE BRAKES DISENGAGE UPON ENTERING A ROUGH PATCH OF ROAD. THIS HAPPENS EVERY TIME. (FOR EXAMPLE, I NOTICE IT EVERY TIME I SLOW DOWN AT MY STREET CORNER WHERE THERE IS A LONG-STANDING PATCH OF ROUGH PAVEMENT.) SINCE 1994 I HAVE OWNED 7 CARS WITH ABS (HONDAS, NISSANS, AND TOYOTA CAMRYS), I HAVE NEVER EXPERIENCED A SIMILAR SENSATION IN ANY OF THESE OTHER CARS. I HAVE ADAPTED MY DRIVING STYLE TO THIS ANOMALY, BUT I WORRY ABOUT MY KIDS AND FRIENDS WHO MAY OCCASIONALLY DRIVE MY PRIUS. IT IS UNNERVING TO APPLY THE BRAKES AND HAVE THEM FEEL LIKE THEY ARE DISENGAGING WHEN YOU ENTER A ROUGH PATCH OF ROAD. SINCE THIS PROBLEM OCCURS CONSISTENTLY, I THINK IT SHOULD BE POSSIBLE TO TEST TO SEE IF THIS APPARENT BRAKING ANOMALY IS ACTUALLY INCREASING STOPPING DISTANCES. (FOR EXAMPLE, TEST PRIUS VS. MODEL WITHOUT APPARENT BRAKING ANOMALY ON SMOOTH AND ROUGH ROADS TO SEE IF RELATIVE BRAKING DISTANCES OF PRIUS ARE MORE HEAVILY AFFECTED BY ROUGH ROADS THAT COMPARISON MODEL.) P.S. AFTER PURCHASING MY NEW PRIUS, I NOTED THAT MY DEALER'S SERVICE BLOG, HAD SEVERAL REPORTS OF SIMILAR PROBLEMS THAT WERE NOT CORRECTED AFTER SERVICING BY THE DEALER. SOME

Service Brakes, Electric
Filed Jan 24, 201126,000 milesUT

MY 2010 PRIUS' BRAKES DID NOT RESPOND WHILE ON THE ROAD ON 1/22/11. THEN 2X AGAIN ON 1/23/11. AS A CONSUMER, I DO NOT KNOW WHO REGULATES CAR COMPANIES BUT I HAVE CALLED THE MANUFACTURER AND THEY NEED TO 'DUPLICATE' THE PROBLEM. IN THE PAST, MY BRAKES WOULD ACCELERATE BEFORE IT WOULD CATCH AND THE PROBLEM WAS NOT 'DUPLICATED' BY THE DEALER. THIS TIME THE BRAKES FAILED ME 3X WITHIN 24 HOURS AND I AM EXTREMELY CONCERNED. I WOULD LIKE TO KNOW WHICH GOVERNMENT AGENCY TO REPORT IT TO AND WHAT BETTER OPTIONS I HAVE TO GET A RESOLUTION. *TR

Service Brakes, Hydraulic
Filed Jan 21, 201122,000 milesFL

TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING OVER RAILROAD TRACKS SHE TRIED TO APPLY THE BRAKES AND THE PEDAL WENT ALL THE WAY DOWN TO THE FLOOR. THE CONTACT MENTIONED THAT SHE WAITED A COUPLE OF SECONDS BEFORE SHE APPLIED THE BRAKES AGAIN AND THEY FUNCTIONED NORMALLY. THE DEALER SAID THAT IT WAS NORMAL FOR THE VEHICLE TO FUNCTION THAT WAY ON UNEVEN SURFACES. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WERE 22,000.

Wheels
Filed Jan 21, 201125,350 milesWI

WHEN BRAKING NORMALLY AND THE CAR PASSES OVER RIBBED ROAD SURFACE AREAS WHICH INDICATE A STOP AHEAD OR RAISED EXPANSION STRIPS, THE CAR OFTEN TIMES APPEARS TO SPEED UP. IT'S AS IF WHEN THE WHEELS COME SLIGHTLY OFF THE GROUND, BRAKING IS INTERRUPTED AND THE WHEELS SPIN MORE RAPIDLY. NORMAL BRAKING RESUMES WHEN THE TIRE REGAINS CONTACT WITH THE ROAD SURFACE, CAUSING A MINOR LURCHING FEELING. ALTHOUGH IT CREATES JUST A MOMENTARY OUT-OF-CONTROL FEELING, IT IS A VERY UNCOMFORTABLE FEELING OF NO BRAKING. IT HAS HAPPENED MULTIPLE TIMES AT THE SAME TRAFFIC LIGHT AND EACH TIME IT CATCHES ME OFF GUARD. MY 2010 PRIUS HAS PREVIOUSLY BEEN IN FOR THE BRAKING RECALL FIX. *TR

Electronic Stability Control (esc)
Filed Jan 20, 201133,145 milesCT

MY 2010 TOYOTA PRIUS COMES EQUIPPED WITH AN INTRUSIVE TRACTION CONTROL SYSTEM THAT CAN'T BE TURNED OFF MANUALLY. DUE TO THE RESTRICTIVE SYSTEM, THE CAR HAD BEEN STUCK ON SMALL INCLINES IN SEVERAL OCCASIONS. IF I CARRY TOO LITTLE SPEED, THE TRACTION CONTROL WOULD SLOW THE CAR TO A CRAWL AND PREVENTS ME FROM GOING UP SINCE IT DOESN'T ALLOW ITSELF TO SPIN ANY TIRES AND THEREFORE ALL FORWARD MOMENTUMS ARE LOST. ON THE OTHER HAND IF I CARRY TOO MUCH SPEED, IT BECOMES TOO DANGEROUS AS I CAN'T STEER THE CAR IN SNOW OR ICE. COULD NHTSA PLEASE GET TOYOTA TO RETROFIT A SYSTEM THAT WOULD DISABLE THE TRACTION CONTROL AND THEREFORE WE CAN ACTUALLY GET UP HILLS IN THE WINTER BY MAINTAINING MOMENTUM USING LIMITED AMOUNT OF WHEELSPIN. MY CAR IS EQUIPPED WITH A SET OF BRAND NEW SNOW TIRES IN CASE YOU ARE WONDERING. I HAVE RECORDED VIDEOS OF THE CAR GETTING STUCK ON SMALL INCLINES DUE TO THE TRACTION CONTROL, I CAN PROVIDE IT TO NHTSB IF NEEDED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Service Brakes, HydraulicCrash
Filed Jan 20, 20118,227 milesNY

INCIDENT #1 ON JANUARY 5, 2011 - SUDDEN CHANGE IN BRAKING PERFORMANCE CAUSED CRASH. ACCIDENT OCCURRED IN COMPANY PARKING LOT. THERE WAS SNOW ON THE GROUND. I ATTEMPTED TO SLOW DOWN TO MAKE A RIGHT TURN. THE CAR INITIALLY STARTED TO SLOW DOWN. BUT AS I ATTEMPTED TO TURN TO THE RIGHT THE CAR STARTED TO SLIDE. I TRIED TO CONTROL THE SLIDE WITH THE BRAKES BUT THE CAR WOULD NOT SLOW DOWN AND IT SLID INTO A STONE CURB CAUSING OVER $1,700 IN DAMAGE TO THE CAR. THERE WAS NO FEELING OF ANY BRAKING OCCURRING. THERE WAS NO FEELING OF THE ABS BRAKES PULSING TO CONTROL THE SLIDE. INCIDENT # 2 ON JANUARY 19, 2011 - SUDDEN CHANGE IN BRAKING PERFORMANCE CREATED DANGEROUS STOPPING CONDITION. I WAS APPROACHING A RED LIGHT AT AN INTERSECTION GOING ABOUT 30 MPH. THERE WAS NO SNOW ON THE GROUND. THE ROAD WAS WET. I APPLIED THE BRAKES AND THE CAR INITIALLY STARTED TO SLOW DOWN. SUDDENLY THE BRAKES WERE NO LONGER SLOWING THE CAR DOWN. I THOUGHT THE CAR WAS GOING TO FAIL TO STOP AT THE INTERSECTION. I INCREASINGLY APPLIED MORE AND MORE PRESSURE ON THE BRAKE PEDAL AND THE CAR BEGAN TO SLOW DOWN. THE CAR DID FINALLY STOP AND DID NOT CROSS THE INTERSECTION. THE BRAKE PEDAL PRESSURE THAT I HAD TO APPLY WAS EXTREME - IT FELT LIKE A CAR WITH POWER ASSISTED BRAKES BUT THAT THE POWER ASSIST HAD FAILED. THERE WAS NO FEELING OF THE ABS BRAKES PULSING TO CONTROL THE BRAKING OF THE CAR.

Vehicle Speed ControlCrash
Filed Jan 19, 20115,800 milesRI

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT ABRUPTLY APPLIED THE BRAKES IN AN ATTEMPT TO AVOID CRASHING INTO A VEHICLE AHEAD OF HER YET THE BRAKES DID NOT RESPOND. INSTEAD, THE VEHICLE ABNORMALLY ACCELERATED AND THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHOM PERFORMED A DIAGNOSED THAT WAS UNABLE TO LOCATE A FAILURE CODE. THE FAILURE MILEAGE WAS 5,800 AND THE CURRENT MILEAGE WAS 58,030.

Vehicle Speed Control
Filed Jan 14, 20112,382 milesPA

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTAC WAS ATTEMPTING TO BRAKE TO A COMPLETE STOP WHEN THE VEHICLE ABNORMALLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DID NOT PROVIDE ANY FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 2,382. UPDATED 03/02/11 *BF UPDATED 07/22/11

Tires › Pressure Monitoring and Regulating Systems
Filed Jan 12, 201137,012 milesMN

I OWN A 2010 TOYOTA PRIUS. WHEN I WENT CHECK TIRE PRESSURE THE LEFT FRONT COVER ON THE VALVE STEM BROKE OFF IN THE THREADS OF THE VALVE STEM JUST AT THE BOTTOM OF THE CAP. THE TIRE STILL HELD PRESSURE BUT THE INNER VALVE WAS EXPOSED DOWN TO THE POINT WHERE THE SEAL WAS. WHEN I BROUGHT THE CAR TO TIRES PLUS THE MECHANIC SAID THIS WAS COMMON. HE SHOWED ME A TROPHY JAR WITH THREE OTHER TIRE PRESSURE MONITORING VALVE STEMS IDENTICAL TO MINE. I BROUGHT THE CAR TO TOYOTA AND THEY REPLACED THE TPM MODULE IN THE TIRE. I WORK IN AVIATION AND HAVE A BACKGROUND IN MAINTENANCE AND INSPECTION. THE FOUR TIRE PRESSURE MONITOR UNITS I EXAMINED WE CRACKED IN THE EXACT SAME PLACE, RIGHT AT THE BASE OF THE DUST COVER. I SUSPECT CORROSION STRESS CRACKING. MY CAR HAS 37,000 MILES ON IT, NO PHYSICAL DAMAGE TO THE CAR OR THE VALVE STEM WAS APPARENT. *TR

Equipment
Filed Jan 7, 201155 milesPA

2010 PRIUS -- FM RADIO HAS INTERMITTENT STATIC -- ANTENNA WAS REMOVED AND REPLACED AND STATIC CONTINUES -- SIGNAL IS COMING IN STRONG ON RADIO BUT STATIC PERSISTS -- HAPPENS ON ALL FM STATIONS BETWEEN WASHINGTON DC AND BANGOR, MAINE. *TR

Power Train › Automatic Transmission
Filed Jan 4, 201111,500 milesRI

I HAVE A 2010 TOYOTA PRIUS VERSION 3. WHEN I PUSH THE DASH BUTTON TO PUT THE VEHICLE IN PARK, THE CAR SOMETIMES WILL ROLL 1-2 INCHES FORWARD BEFORE ENGAGING IN PARK. THE DEALER WAS ABLE TO DUPLICATE THE PROBLEM ON 01/04/2011, BUT STATED THAT THIS WAS NORMAL BECAUSE WHEN ENGAGING THE VEHICLE MAY NOT HAVE BEEN IN THE RIGHT POSITION FOR GO RIGHT INTO PARK VS. NEEDING TO MOVE A LITTLE BIT SO IT ENGAGES PROPERLY. *TR

Air BagsCrash2 injured
Filed Dec 29, 20109,000 milesCA

TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, SHE CRASHED HEAD-ON WITH ANOTHER VEHICLE. SHE STATED THAT THE AIR BAGS DID NOT DEPLOY AND THE SAFETY BELT DID NOT RESTRAIN HER PROPERLY. THE CONTACT AND A PASSENGER RECEIVED MAJOR INJURIES TO THE LIVER, RIBS, NECK, ANKLE, AND HANDS. POLICE REPORT WAS FILED. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE MANUFACTURER STATED THAT AN INVESTIGATOR WOULD BE SENT TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000. UPDATED 12/14/2011 *CN UPDATED 04/25/11

Traction Control SystemCrash
Filed Dec 25, 201030,000 milesMA

ACCIDENT 12/22/10 TURNED LEFT AS I PULLED INTO PARKING SPACE NEAREST TO HANDICAPPED SPOT. IT WAS VERY SUNNY AND THERE WAS A PATCH OF WHAT LOOKED LIKE ICE. AS THE CAR WENT OVER THAT SPOT IT STARTED TO ACCELERATE. I APPLIED THE BRAKE, ONLY TO FIND MYSELF HITTING THE CURB. AFTER HITTING THE CURB THE CAR LURCHED OVER THE CURB AND I CONTINUED APPLYING THE BRAKE. IN A FRACTION OF A SECOND MY CAR WAS ON THE SIDE WALK, JUST BEFORE IMPACT WITH THE WALL I TOOK MY FOOT OFF THE BRAKE BECAUSE THE CAR DID NOT SEEM TO BE RESPONDING. I DIDN'T KNOW WHAT ELSE TO DO. IT WAS OVER IN SECONDS. BRICKS DENTED IN THE BUILDING, SMASHED GLASS. I PUT THE CAR IN REVERSE AND INTO THE PARKING SPOT. HEAD SPINNING AS TO HOW THIS HAPPENED. I WALKED INTO THE STORE AND APOLOGIZED. THERE WAS GLASS DUST STILL HANGING IN THE AIR. THE WOMAN INSIDE SAID 'CALL THE POLICE'. I THOUGHT THAT WAS A GOOD IDEA. I WAS EAGER TO DEMONSTRATED THAT I WASN'T DRUNK NOR USING ILLEGAL DRUGS. I OFFERED TO TAKE A BREATHILIZER, BUT THEY THOUGHT THAT WASN'T NECESSARY. *TR

Vehicle Speed ControlCrash
Filed Dec 21, 2010NY

2010 TOYOTA PRIUS. CONSUMER STATES UNINTENDED ACCELERATION *TGW THE CONSUMER STATED HIS WIFE DROVE OVER WHAT IS CALLED A SLIGHT DEPRESSION IN A PARKING SPACE, THAT HIS WIFE TURNED INTO. WHEN HIS WIFE MADE THE TURN, THE VEHICLE LUNGED FORWARD AND HIT ANOTHER VEHICLE CAUSING SIGNIFICANT DAMAGE TO THE OTHER VEHICLE AND MINIMAL DAMAGE TO THE PRIUS. THE CONSUMER ALSO STATED WHEN HE HIT A BUMP IN THE ROAD, THE VEHICLE UNEXPECTEDLY LUNGED FORWARD. THE CONSUMER STATED THE VEHICLE WAS SERVICED DUE TO A RECALL. HOWEVER, IT SEEMED AS THOUGH THE PROBLEM HAS NOT BEEN RESOLVED. *JB

Service Brakes, Hydraulic
Filed Dec 21, 20101,000 milesAZ

TL*THE CONTACT OWNS 2010 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 15 MPH AND APPLYING PRESSURE TO THE BRAKES, THE VEHICLE WOULD NOT STOP. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE TECHNICIANS WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST WITH REPAIRS IF THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,000 AND CURRENT MILEAGE IS 6,000.

Exterior LightingCrash
Filed Dec 19, 20104,304 milesCA

HEADLAMPS ON 2010 TOYOTA PRIUS PROVIDE POOR DISTANCE COVERAGE FOR LOW BEAM HEADLIGHTS. AS A RESULT I HIT A MATTRESS IN THE ROADWAY EVEN THOUGH I WAS DRIVING BETWEEN 50 & 55 MPH ON A STRAIT FREEWAY SECTION (I-15 AT BUNDY CANYON IN RIVERSIDE, CALIFORNIA). EVEN THOUGH I WAS FULLY ALERT, THE HEADLAMPS ONLY PROVIDE ABOUT 30 FEET OF FORWARD COVERAGE WHICH IS INADEQUATE TO DO ANYTHING THAN TO SWERVE AT THE LAST MOMENT TO HIT OBJECTS AS SIGNIFICANT AS A MATTRESS. THIS VEHICLE IN MY OPINION DOES NOT MEET CALIFORNIA VEHICLE CODE SECTION 22407(B). *TR

Parking BrakeCrash
Filed Dec 19, 201010,870 milesAZ

2010 TOYOTA PRIUS WAS PLACED IN "PARKING" IN MY HOME GARAGE, AS I TURNED OFF THE "HEATING" SWITCH TO THE SEAT, THE CAR ROLLED FORWARD ON ITS OWN AND HIT A WORK BENCH CHAIR IN FRONT OF THE VEHICLE. NO PERSONAL INJURY WAS SUSTAINED, BUT THE CAR HAD SOME DENTS TO THE FRONT END. *TR

Service Brakes, HydraulicCrash
Filed Dec 18, 201028,000 milesCA

I HAD TAKEN AN EXIT AFTER HAVING DRIVEN ABOUT 15 MILES ON HWY 85 & HAD MY FOOT OFF THE ACCELERATOR AS THERE WAS RED SIGNAL AHEAD. BEFORE COMING TO A FULL STOP THE LIGHT TURNED GREEN SO PUT MY FOOT ON THE ACCELERATOR BUT THAN HAD TO BRAKE ALMOST WITHIN SECONDS AS I SAW A CAR AHEAD AT THE NEXT GREEN LIGHT NOT MOVING. THE CAR FELT LIKE IT SURGED & DROVE WHAT I BELIEVE WAS ABNORMAL DISTANCE WITH MY FRONT CRASHING UNDER THE BACK OF AN OLD BUICK. I HAD 3 OTHER FAMILY MEMBERS IN THE CAR WHO FELT THE SAME JERK. THE ROAD WAS WET FROM PRIOR RAIN. THERE WAS NOT MUCH DAMAGE TO THE CAR I CRASHED INTO BUT MY CAR WAS CONSIDERED TOTAL LOSS, 15 MONTHS OLD WITH 28K MILES. NO AIR BAGS WERE DEPLOYED. IRONICALLY I HAD PICKED UP THE CAR FROM THE DEALERSHIP JUST THAT MORNING BECAUSE MY DAUGHTER HAD COMPLAINED ABOUT THE JERKING WHEN APPLYING BRAKES WHEN SHE DRIVES 20 MILES TO WORK IN A STOP & GO TRAFFIC ON HWY 280. THIS WAS NOT THE FIRST TIME SHE HAD COMPLAINED TO DEALERSHIP ABOUT THIS EITHER. THE DEALERSHIP LIKE BEFORE REPORTED NOTHING WRONG. THE CAR HAD THE SW UPGRADE DONE WHEN IT WAS RECALLED IN FEB/MAR. POST THE CRASH INCIDENT TOYOTA HAD THEIR EXPERT EXAMINE THE BRAKES WHO REPORTED, BRAKE RESERVOIR FLUID LEVEL 5MM ABOVE THE MAX LEVEL & SOME WHITE SUBSTANCE SUSPENDED IN IT NEAR THE SURFACE, BUT STILL BRAKE SYSTEM TO BE IN GOOD CONDITION.

Engine and Engine CoolingCrash
Filed Dec 17, 2010VA

AFTER A ACCIDENT WHERE THE CAR ROLLED ON ITS SIDE, THE ENGINE WOULD NOT TURN OFF. *TR

Structure › Body › Door
Filed Dec 16, 20105,300 milesCO

PASSENGER DOOR LATCH FAILED IN MY TOYOTA PRIUS, IT OPENED AS I WAS MOVING, THEN I CLOSED FROM INSIDE AND WHEN I GOT TO MY DESTINATION IT DID NOT OPEN ANYWAY,EVEN WITH REMOTE. SO I GOT OUT THRU OTHER DOOR. *TR

Service Brakes, Hydraulic
Filed Dec 9, 201018,654 milesMA

TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE REPAIR FOR RECALL 10V039000 (SERVICE BRAKES, HYDRAULIC) WAS PERFORMED FEBRUARY 2010. THE CONTACT ATTEMPTED TO STOP AT A TRAFFIC LIGHT AND WHEN THEY HIT ROUGH PAVEMENT, THE VEHICLE WOULD NOT STOP PROPERLY AND WENT THROUGH AN INTERSECTION. THE DEALER INSPECTED AND STATED THAT THERE WAS NOTHING WRONG, THE FAILURE MILEAGE WAS 18,654 AND THE CURRENT MILEAGE WAS APPROXIMATELY 19,000. UPDATED 02/09/11*LJ UPDATED 03/03/11

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Toyota Prius → · Every Prius year → · How the figures are calculated →