Page 15 of 57 · complaints 701–750 of 2,823

2010 Toyota Prius complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Service Brakes
Filed Dec 10, 2016131,000 milesFL

I RECENTLY PURCHASED A TOYOTA 2010 PRIUS AND FOUR DASH WARNING LIGHTS APPEARED THE DAY AFTER I PURCHASED IT WHEN I TURNED THE CAR ON IN THE MORNING. THE LIGHTS STAY ON FOR HOURS TO DAYS AND GO OFF FOR SIMILAR AMOUNT OF TIME. WHEN THE LIGHTS ARE ON THE BRAKES ARE MUCH LESS RESPONSIVE AND THE BRAKING ACTION DOES NOT CHARGE THE BATTERIES AS MUCH, NEVER MORE THAN 25% OF CHARGING POTENTIAL. THE PROBLEM WAS DIAGNOSED AS A PROBLEM WITH ACCUMULATOR IN THE BRAKE SYSTEM. I PERFORMED A SEARCH ONLINE AND FOUND THAT THERE IS A RECALL FOR SUCH PROBLEM, BUT MY VEHICLE WAS PRODUCED A MONTH AFTER THE DATE OF PRODUCTION THAT WOULD QUALIFY FOR THIS RECALL. I WILL A PDF COPY OF THE RECALL I'M REFERRING TO.

Service Brakes
Filed Dec 10, 2016138,000 milesME

HELLO. I RECENTLY STARTED TO EXPERIENCE AN ISSUE WITH MY VEHICLE. MY BRAKES STARTED TO MAKE SOME KIND OF UNUSUAL NOISES EVERY TIME I PRESS ON THEM. I'VE NEVER HAD THAT BEFORE AND I SERVICE MY CAR PRETTY OFTEN. I WENT TO AUTHORIZED TOYOTA DEALERSHIP AND THEY TOLD ME THERE WAS A COMPUTER ISSUE AND THEY FIXED IT FOR $110. IT CONTINUED TO MAKE NOISES AND ALL OF THE SUDDEN IT BEGAN SHOWING ABS/BRAKE/VSC LIGHTS ON MY CAR DASHBOARD EITHER WHILE I WAS DRIVING OR BEING IN THE 'PARK' MODE. AT THE SAME TIME MY BRAKES STOPPED WORKING WELL WHILE DRIVING WHEN THE ABS/BRAKE/VSC LIGHTS WERE ON. I CHECKED THE CODE OF THE ERROR THROUGH THE CAR COMPUTER AND IT SHOWED ME 'C1391'. I WENT TO THE DEALERSHIP AGAIN AND THEY DID ANOTHER CHECK AND THIS TIME THEY FOUND THAT BRAKE MASTER CYLINDER/BOOSTER/ABS ASSEMBLY NEEDS TO BE REPLACED WITH $3,170 PRICE. I ATTACHED HERE THE PAPER THAT MY TOYOTA PRIME DEALERSHIP LOCATED HERE IN SACO, ME GAVE ME. I'VE BEEN READING A LOT ABOUT IT ONLINE AND PEOPLE WITH THE SAME TYPE OF HYBRID VEHICLES HAVE EXPERIENCED IT. I THINK TOYOTA NEEDS TO LOOK INTO THE ISSUE AND ACKNOWLEDGE THAT IT IS A COMMON PROBLEM IN THEIR HYBRID VEHICLES. I SERVICE MY CAR ALL THE TIME, I DO OIL CHANGE AND CHECK ALL THE SYSTEMS VERY THOROUGHLY, SO I DON'T UNDERSTAND WHY WE, CONSUMERS, HAVE TO PAY THAT BIG OF A PRICE FOR THE CAR REPAIR. I HOPE YOU CAN LOOK INTO THE ISSUE AND HELP ME (AND TO ALL OTHER CAR OWNERS) TO RESOLVE THIS KIND OF ISSUE. THANK YOU.

Engine
Filed Dec 10, 201692,000 milesCA

AT 92,000 MILES MY VEHICLE STARTED TO BURN OIL EXCESSIVELY, I MADE MULTIPLE TRIPS TO THE DEALERSHIP, THEY DID MULTIPLE TESST AND CONTINUED TO MAINTAIN(PER TOYOTA CORPORATE) THAT I WAS WITHIN TOYOTA GUIDELINES. THIS CAUSES ME TO FILL OIL EVERY 400-600 MILES TO BE SAFE AND I HAVE FOUND IT COMPLETELY DEVOID OF OIL MANY TIMES.I UNDERSTAND FROM THE DEALERSHIP THAT SOME OF THE PRIUS MODELS HAVE ALSO HAD THIS ISSUE AND HAVE BEEN SHOWING UP AT THE DEALERSHIP BUT THE COMPANY HAS REFUSED TO CORRECT THE PROBLEM. THIS HAS ME CONCERNED - THERE NEEDS TO BE SOMETHING DONE ABOUT THIS EXCESSIVE OIL CONSUMPTION AS MY ENGINE COULD COMPLETELY CEASE AT ANY TIME CAUSING A MASSIVE SAFETY HAZARD. I HAVE ALL THE RECORDS AND FORMAL COMPLAINT TO TOYOTA ON FILE. I HAVE TRIED TO WORK WITH THEM IN GOOD FAITH UNTIL NOW.

Engine
Filed Dec 3, 2016CA

MY TOYOTA PRIUS HAS NOT BEEN IDENTIFIED AS ONE OF THE MODELS IN THIS CLASS ACTION LAW SUIT, BUT APPROXIMATELY FOUR MONTHS AGO, AT 110,000 MILES, MY VEHICLE STARTED TO BURN OIL EXCESSIVELY, CAUSING ME TO HAVE TO FILL IT EVERY 1,200 MILES. I TAKE IT IN FOR MAINTENANCE TO THE SAME PERSON AT THE SAME DEALERSHIP SINCE I HAVE OWNED THE CAR NEW. I WAS NOTIFIED OF THIS PROBLEM WITH THE PISTON RINGS WITH THE OTHER TOYOTA MODELS AND THAT SOME OF THE PRIUS MODELS HAVE ALSO HAD THIS ISSUE. THIS HAS ME VERY CONCERNED THAT OTHER OWNERS HAVE BEEN LEFT OUT OF THIS SUIT. CONSIDERING THERE ARE MILLIONS OF PRIUS OWNERS THAT HAVE STOOD BEHIND TOYOTA AND THE PRIUS AS THE TOP HYBRID ON THE MARKET,THERE NEEDS TO BE SOMETHING DONE ABOUT THIS. TOYOTA OIL CONSUMPTION DEFECT CLASS ACTION LAWSUIT IS APRIL LAX, ET AL. V. TOYOTA MOTOR CORPORATION, ET AL., CASE NO. 14-CV-01490, IN THE U.S. DISTRICT COURT FOR THE NORTHERN DISTRICT OF CALIFORNIA.

Service BrakesCrash
Filed Dec 1, 201697,000 milesMN

COMPLETE BRAKE FAILURE WHEN STOPPING FOR STOPLIGHT ON HWY 53/MIDWAY ROAD. RESULTING IN 3 CAR ACCIDENT. THIS WAS THE SECOND BRAKE FAILURE. THE FIRST COMPLETE BRAKE FAILURE HAPPENED WHEN BACKING OUT OF PARKING SPACE AT WORK LOCATION. BRAKES WERE PRESSED , CAR KEPT BACKING UP HITTING A PARKED CAR BEHIND US. AFTER THE FIRST FAILURE THE LOCAL TOYOTA DEALERSHIP DROVE THE CAR AND ALSO EXPERIENCED TOTAL BRAKE LOSS AFTER DRIVING IT FOR A BIT. THE TOYOTA DEALERSHIP REPLACE THE BRAKE CYLINDER ASSEMBLY. *TR

Exterior Lighting
Filed Nov 22, 2016140,000 milesNJ

LOW BEAM HEADLIGHTS GO OUT AT LEAST 2 TIMES A YEAR. I HAVE TO REPLACE THE LOW BEAM BULBS AT LEAST TWICE A YEAR. WIRING SEEMS FINE, NO DAMAGE THEY JUST GO OUT RANDOMLY THROUGHOUT THE YEAR.

Exterior Lighting
Filed Nov 22, 2016MI

HEADLIGHTS HAVE BURNED OUT 4 TIMES IN THE PAST 3 YEARS- BOTH AT THE SAME TIME AND PREVIOUSLY ONE BURNED OUT WITHIN A WEEK OF THE OTHER.

Air Bags
Filed Nov 19, 2016KY

AIR BAG RECALL - TOOK MY CAR IN TO KERRY TOYOTA IN FLORENCE KY AND THEY SAID THEY DID NOT HAVE TIME TO PERFORM THE RECALL FIX THAT NO ONE THERE COULD DO IT. I HAD MADE AN APPOINTMENT A FEW WEEKS IN ADVANCE ON THEIR MOBILE SITE AND SPECIFICALLY SAID I WAS BRINGING MY CAR IN FOR THE RECALL FIX.

Exterior Lighting
Filed Nov 6, 201640,000 milesVA

MY 2010 TOYOTA PRIUS BEGAN HAVING CHRONIC PROBLEMS WITH EXTERIOR LIGHT GOING OUT, STARTING IN MAY 2016 AND PERSISTING UNTIL NOW (NOVEMBER 2016). WE HAVE REPLACE THE BULBS REPEATEDLY JUST TO HAVE THEM GO OUT AGAIN. I CONSIDER THIS A VERY DANGEROUS PROBLEM, AND MAKES THIS VEHICLE UNRELIABLE. DEALERSHIP DENIES A SYSTEM FAILURE AND SUGGESTS TO REPLACE BULBS WITH EXPENSIVE ONES. THIS DOES NOT REMEDY THE PR OBLEM.

Engine
Filed Nov 6, 2016120,000 milesTX

EXCESSIVE OIL CONSUMPTION. THIS PROBLEM IS IDENTICAL TO THE HUNDREDS I HAVE READ ON THE EXACT SAME VEHICLE. IT IS ALREADY WELL DOCUMENTED BY OWNERS.

Air Bags
Filed Oct 28, 2016FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Oct 25, 2016106,600 milesIN

ON SEPTEMBER 10, 2016, WHILE WE ARE DRIVING BACK TO INDIANAPOLIS FROM CHICAGO, THE LEFT DASH SCREEN BECAME DYSFUNCTIONAL AND WENT COMPLETELY BLANK. THERE IS NO INDICATION OF THE SPEED, THE AMOUNT OF GAS IN THE TANK, AND THE CONDITION OF THE ENGINE. WE DID NOT FEEL SAFE AT ALL ON THE WAY HOME.ON SEPTEMBER 13, 2016, WE TOOK OUR VEHICLE TO BUTLER TOYOTA WHERE WE PURCHASED IT FOR A CHECKUP. AFTER THE DIAGNOSTIC, THE SERVICE DEPARTMENT ADVISED ME THAT THE COMBINATION METER WAS OUT COMPLETELY. THIS COMBINATION METER MUST BE REPLACED TO RESTORE THE READING ON THE DASH BOARD. THEY TOLD ME THAT THIS UNIT IS NOT UNDER WARRANTY, AND I MUST PAY $1,698.42 (TAX NOT INCLUDED) FOR THIS REPLACEMENT (SEE ATTACHED). THIS COMBINATION METER IS A CRITICAL SAFETY TOOL TO MONITOR THE DRIVING MECHANISMS, THE CONDITION OF VEHICLE, AND WHEN THE DRIVER SHOULD REFILL THEIR FUEL TANK. TO RESOLVE THE PROBLEM, I WOULD APPRECIATE YOUR CONSIDERATION OF THIS WORK AS A FAULTY PRODUCT AND SHOULD BE REPLACED WITHOUT COST TO THE CUSTOMER. ENCLOSED IS A COPY OF SERVICE FROM BUTLER TOYOTA.

Unknown or Other
Filed Oct 21, 2016MO

2010 PRIUS EXCESSIVE OIL CONSUMPTION. USING 5 QUARTS BETWEEN OIL CHANGES IS NOT NORMAL!

Service Brakes
Filed Oct 13, 201692,000 milesWA

I WENT TO START THE PRIUS AFTER WORK, AFTER I PRESSED THE START BUTTON, SEVERAL ALARMS WENT OFF ON THE MAIN PANEL. ALARMS INCLUDED THE MASTER ALARM, ABS, BRAKE, CHECK ENGINE, AND AN INCESSANT BEEPING. THERE WAS ALSO A REPETITIVE SOUND COMING FROM UNDER THE HOOD THAT SOUNDED LIKE THE BRAKING SYSTEM WAS TRYING TO BUILD PRESSURE, BUT WAS NOT SUCCESSFUL. I TOWED THE VEHICLE TO THE DEALERSHIP AND THEY DIAGNOSED THIS AS THE MASTER BRAKE BOOSTER ASSEMBLY. THE QUOTE WAS $2500 FOR THE PART, AND $500 IN LABOR. THEY STARTED WORK ON THE VEHICLE, THEN CALLED AND SAID THAT THEY WOULD HAVE TO REPLACE THE ACCUMULATOR AS WELL, EVEN THOUGH IT WAS ALREADY REPLACED DURING THE ORIGINAL RECALL. THEY CONTACTED TOYOTA CORPORATE WHO PAID FOR THE ACCUMULATOR, BUT WOULD NOT COVER THE ADDITIONAL LABOR TO INSTALL THE ACCUMULATOR. THE TOTAL BILL WAS $3900. THIS SEEMS LIKE A COMMON PROBLEM WITH THE PRIUS FAMILY. MY CAR HAD APPROXIMATELY 92,000 MILES.

Unknown or Other
Filed Oct 12, 2016PA

TIRE LIGHT KEEPS COMING ON. THIRD TIME. THERE IS NO PROBLEM WITH MY TIRES. STARTED THIS SUMMER AND CONTINUES TODAY. I AM TAKING MY VEHICLE INTO A TOYOTA DEALER FOR THE SECOND TIME FOR THIS PROBLEM.

Engine
Filed Oct 12, 2016161,000 milesKS

EXCESSIVE OIL CONSUMPTION. THE CAR IS CONSUMING 1 QUART OF OIL EVERY 1,200 MILES AND HAS FAILED AN OIL CONSUMPTION TEST PERFORMED BY THE DEALER.

Electrical System
Filed Oct 12, 201636,000 milesPA

MY LOW BEAM HEADLIGHTS BECAME NOTICEABLY MORE DIM -- DANGEROUSLY SO AS I BEGAN TO NEED TO USE HIGH BEAMS TO SEE ANYTHING BEYOND 30' IN FRONT OF ME. THIS BEGAN IN 2012. THEN MY LOW BEAM LIGHTS BEGAN TO GO OUT -- ONE SIDE, THEN THE OTHER. WE REPLACED THEM OURSELVES WITH HIGH QUALITY REPLACEMENTS (AFTER WE FOUND OUT IT WOULD COST OVER $200 FOR LABOR AND HEADLAMP AT OUR DEALER). WE WERE TOLD BY THE DEALER THAT THE PROBLEM WAS ONLY OURS -- THEY HAD "NEVER HEARD OF IT BEFORE." OVER THE PAST THREE YEARS, WE HAVE REPLACED 6 HEADLAMPS! TODAY WAS THE 6TH REPLACEMENT AND WE HAD IT DONE AT THE DEALERS WHERE WE WERE TOLD, AGAIN, THAT THIS IS A PROBLEM THAT THEY HAVE NEVER HEARD OF BEFORE. SEVERAL TIMES, I HAVE HAD TO DRIVE HOME FROM WORK AT NIGHT IN THE DARK WITH NO LOW BEAMS (BOTH WENT OUT) AND USE MY HIGH BEAMS WHILE CARS HEADING TOWARD ME FLASHED THEIR LIGHTS BECAUSE OF THE BLINDING EFFECT OF USING HIGHBEAMS. PLEASE HELP!!

Unknown or Other
Filed Oct 9, 201699,700 milesNY

ON FEB 19, 2016 I WAS DRIVING MY 2010 PRIUS. THE SUNROOF EXPLODED, WITHOUT BEING HIT BY ANYTHING. IT EXPLODED UPWARD. I CALLED TOYOTA, BUT THEY SAID IT WAS NOT THEIR FAULT. I HAD TO REPLACE THE GLASS. I HAVE PHOTOGRAPHS.

Air Bags
Filed Oct 6, 2016CA

2010 TOYOTA YARIS. CONSUMER WRITES IN REGARDS TO REMEDY NOT AVAILABLE TO REPAIR PASSENGER SEAT BELT MALFUNCTION RECALL 16V-340. *SMD THE RECALL THE CONSUMER REFERENCED IS FOR THE AIR BAG. 8JB

Unknown or Other
Filed Oct 5, 201699,500 milesNH

WHILE DRIVING IN BOSTON, I ATTEMPTED TO BEEP THE HORN TO WARN A CAR THAT WAS CUTTING IN FRONT OF ME, BUT THE HORN DID NOT WORK. TOYOTA DIAGNOSED THIS AS A BAD CLOCK SPRING IN THE STEERING WHEEL. THE INABILITY TO USE THE HORN IS A SAFETY ISSUE. AN ONLINE SEARCH SEEMS TO REVEAL THAT THIS IS A COMMON PROBLEM WITH MULTIPLE TOYOTA MODELS.

Unknown or OtherCrash
Filed Oct 3, 201683,000 milesNJ

IN JULY, I WAS BRAKING TO A STOP ON A SUBURBAN STREET BUT MY BRAKES WOULDN'T ALLOW ME TO COME TO A COMPLETE STOP IN TIME. IT WAS RAINING. I FINALLY CAME TO A STOP IN THE MIDDLE OF THE INTERSECTION, WHERE I WAS HIT ON THE DRIVERS SIDE BY AN ONCOMING CAR. ADDITIONALLY, MY SIDE AIRBAG (CURTAIN) DIDN'T DEPLOY. I WAS TRAVELING LESS THAN 15 MPH AT THE TIME.

Exterior Lighting
Filed Sep 27, 2016100,000 milesWA

THE LOW BEAM HEAD LIGHTS CONSTANTLY BURN OUT. MY CAR IS AT 108,500 MILES, AND I HAVE REPLACED THE LOW BEAM BULBS AT LEAST 5 TIMES IN THE LAST 3 YEARS. I HAVE HAD THIS OCCUR WHILE DRIVING ON THE INTERSTATE 5. ANOTHER DRIVER ON THE HIGHWAY FLASHED LIGHTS AT ME, PULLED UP NEXT TO ME, TO INDICATE THAT MY LIGHTS WERE OUT. I HAD TO DRIVE WITH THE HIGH BEAMS ON FOR OVER 20 MILES. IT WAS A VERY DANGEROUS SITUATION, BECAUSE IT WAS BLINDING TO OTHER DRIVERS. HOWEVER, IF I HAD NOT DONE THIS, I WOULD HAVE BEEN DRIVING WITH NO LIGHTS AT ALL. THIS HAS HAPPENED TO ME THREE TIMES AFTER REPLACING THE BULBS, WHICH WILL LAST FOR A WHILE ,BUT QUICKLY STOP WORKING. I HAVE OWNED SEVERAL CARS AND HAVE NEVER HAD TO REPLACE THE HEADLIGHTS EVEN ONCE.

Air Bags
Filed Sep 25, 201670,300 milesCA

RECALL NOTICE JUNE 28, 2016, IT IS NOW SEPT 25, 2016, NO REMEDY AVAILABLE YET

Structure › Body
Filed Sep 23, 201657,000 milesMN

VEHICLE WAS PARKED. WHEN I RETURNED TO THE VEHICLE, THE REAR WINDOW GLASS HAD SPONTANEOUSLY SHATTERED/ EXPLODED. THERE WERE NO SIGNS OF VANDALISM. I UNDERSTAND THAT THIS IS A PROBLEM WITH THE TYPE OF GLASS THAT IS USED, AND THAT THIS IS NOT AN UNCOMMON OCCURRENCE. EXAMPLES MAY BE FOUND ON YOUTUBE.

Air Bags
Filed Sep 21, 2016CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electronic Stability Control (esc)
Filed Sep 19, 201665,000 milesCA

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL SYSTEM FRIED THE INVERTER AND SHUT DOWN THE ENTIRE SYSTEM. THE CONTACT STATED THAT THE SOFTWARE WAS AN ONGOING ISSUE AND OVERHEATED THE INVERTER, WHICH CAUSED THE ENGINE TO SHUT OFF AND THE VEHICLE TO COMPLETELY STOP. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. UPDATED 01/04/17*LJ THE CONSUMER REQUESTED A RESPONSE AND/OR STATUS REPORT. UPDATED 7/7/17*JS *TR

Unknown or Other
Filed Sep 17, 201680,000 milesAZ

INTERMITTENT FAILURE OF FOR DOOR LOCKING/UNLOCKING MECHANISM. APPARENTLY A FAIRLY COMMON OCCURRENCE IN THIS MAKE AND MODEL. SAFETY RISK : INABILITY TO EXIT THE VEHICLE IN AN EMERGENCY E.G. ACCIDENT, FIRE, IF THE LOCKS FAIL UNEXPECTEDLY.

Air Bags
Filed Sep 17, 2016DC

THERE IS A RECALL NOTICE WE RECEIVED ABOUT A RISK OF SPONTANEOUS ACTIVATION OF CURTAIN AIRBAGS AND THE POTENTIAL FOR PASSENGER INJURY. HOWEVER, FOR SEVERAL MONTHS I HAVE BEEN CONTACTING VARIOUS DEALERS TO REQUEST THE REMEDY AND THEY SAY TOYOTA HAS FILED TO PROVIDE THEM WITH THE PARTS TO REMEDY THE PROBLEM. IT IS VERY TROUBLING TO BE AWARE OF A RECALL WHILE SUCH DELAYS OCCUR IN FIXING IT. OBVIOUSLY, IF MY FAMILY WERE TO EXPERIENCE INJURY DUE TO THIS DELAY, WE WOULD DEFINITELY HOLD THE MANUFACTURER RESPONSIBLE.

Air Bags
Filed Sep 16, 2016PA

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED A RECALL NOTICE FOR THE AIR BAGS; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/21/16*LJ *TR

Unknown or Other
Filed Sep 16, 2016CA

DRIVER'S SIDE WINDOW SHATTERED WITHOUT BEING HIT BY ANYTHING. THE SHOCK OF THIS HAPPENING, ALMOST CAUSED AN ACCIDENT WHILE DRIVING.

Air Bags
Filed Sep 15, 2016CA

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Unknown or Other
Filed Sep 15, 2016150,000 milesWA

IN FEB 2015 AFTER OWNING THE CAR FOR A FEW MONTHS, THE SUNROOF EXPLODED ON THE FREEWAY AT A SPEED OF 60 MPH. THE BREAK WAS DIRECTED UP TO THE OUTSIDE (NOT DOWN AS IF SOMETHING STRUCK THE WINDOW). THE SIDE WINDOWS WERE CRACKED SO IT WAS NOT AN ISSUE OF THE HEAT/COLD CHANGE OR TOO MUCH CABIN PRESSURE. NOW AUG 2016, THE EXACT SAME THING HAPPENED AGAIN. THIS TIME TOYOTA IS REFUSING TO ACKNOWLEDGE THERE IS AN ISSUE WITH THE SUNROOF. IN BOTH INSTANCES, THE SOUND WAS LOUD LIKE A SHOTGUN AND EXTREMELY STARTLING. GLASS COULD HAVE RAINED DOWN ON ME OR I COULD HAVE BEEN STARTLED CAUSING AN ACCIDENT. I DO NOT UNDERSTAND HOW THE SUNROOF CAN BREAK TWICE IN THE SAME MANNER WITHIN 1 1/2 YRS OWNING THE CAR. THIS SEEMS LIKE A DANGEROUS ISSUE AND AM CONCERNED THAT IT WILL HAPPEN AGAIN. I HAVE PICTURES BUT AM UNABLE TO LOAD THEM. I ALSO HAVE A VIDEO CAMERA IN MY CAR TO SHOW THAT THERE WERE NO OTHER CARS NEAR ME AT THE TIME THIS HAPPENED.

Air Bags
Filed Sep 12, 2016PA

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS) WAS RECEIVED IN JUNE 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Sep 11, 201683,313 milesVA

BRAKE SYSTEM FAILURE WHILE DRIVING ON SUBURBAN STREET. MASTER CYLINDER, ASSEMBLY AND BOOSTER REPLACEMENT. ALL CORRESPONDING WARNING CAME ON. WAS ABLE TO DRIVE TO DEALER. THIS IS THE EXACT PROBLEM THAT INCITED THE RECALL FOR NITROGEN LEAKING INTO THE BRAKE SYSTEM IN SOME PRIUS MADE IN 2010 (82,000). COST OF $3200. INCIDENTALLY, BRAKE FLUID WAS FLUSHED AND CHANGED AT 60,000 AND THEN AGAIN AT 75,000. THE REASON, STATED FROM THE DEALER IS THAT MAINTENANCE WAS RESPONSIBLE FOR THE FAILURE. PRIORITY TOYOTA OF SPRINGFIELD WAS THE ONLY ONE DURING THE MAINTENANCE AND I FOLLOWED THEIR RECOMMENDED ADVICE FOR THE 2 BRAKE FLUID FLUSHES AND REPLACEMENT.

Fuel/Propulsion System
Filed Sep 9, 2016GA

OIL CONSUMPTION. I PURCHASED MY PRIUS WITH 77000 MILES FOR A LOCAL TOYOTA DEALERSHIP. MY CAR NOW HAS 140000 MILES AND CONSUMES 2-3 QUARTS OF OIL PER WEEK. I HAVE CONTACTED TOYOTA CUSTOMER SERVICE FOR HELP. I WAS DIRECTED TO HAVE AN OIL CONSUMPTION TEST PREFORMED. IF THERE IS A PROBLEM TOYOTA MAY OFFER REPAIR ASSISTANCE HOWEVER MY ENGINE IS NOT ON THE LIST OF TOYOTA APPROVED VEHICLES ELIGIBLE FOR COMPLEMENTARY REPAIR. I AM REQUIRED TO PAY OUT OF POCKET FOR THE TEST AND REPAIRS. I WILL UPDATE WITH RESULTS AS SOON AS POSSIBLE.

Service Brakes
Filed Sep 7, 2016141,000 milesFL

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHEN THE BRAKE PEDAL WAS DEPRESSED AT 35 MPH, THE VEHICLE SKIPPED, JERKED, AND HESITATED TO RESPOND. ALSO, THE ABS AND TRACTION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER PUMP ASSEMBLY ACCUMULATOR WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES). THE FAILURE MILEAGE WAS 141,000.

Exterior Lighting
Filed Sep 6, 2016130,000 milesMD

THREE TIMES IN THE PAST 12 MONTHS I HAVE HAD MY ONE OR THE OTHER OF MY HEADLIGHTS DIM AND GO OUT. THE FIRST TIME I REPLACED BOTH HEADLIGHTS ASSUMING THE LIGHT NEEDED TO BE REPLACED SO I SHOULD JUST DO BOTH. IT HAS OCCURRED TWO ADDITIONAL TIMES AND FINALLY, LAST NIGHT, I RETURNED TO MY PARKED CAR TO DISCOVER BOTH HEADLIGHTS WERE OUT. I WAS FORCED TO DRIVE HOME SWITCHING BETWEEN HIGH BEAMS AND NO LIGHTS. REPLACING BULBS EVERY FEW MONTHS SEEMS EXCESSIVE. LOSING HEADLIGHTS IN THE DARK IS DANGEROUS. THIS PROBLEM NEEDS TO BE ADDRESSED BY TOYOTA AND A RECALL NEEDS TO BE INITIATED.

Service Brakes
Filed Sep 6, 201650,394 milesTX

ALL THE LIGHTS ON THE DASH ASSOCIATED WITH ANTILOCK BRAKES, TRACTION CONTROL, BRAKE ARE ON. THE BRAKING HAS CHANGED AND DOES NOT SLOW THE CAR AS FAST AS IT USED TO, ALMOST HIT THE CAR IN FRONT THE FIRST TIME I DROVE IT WITH THE LIGHTS ON THAT MORNING. CAR HAS 50,394 MILES ON IT, NOTICED ALL THE LIGHTS ON WHEN STARTED CAR IN MORNING, BRAKES APPEARED TO WORK NORMALLY WHEN BACKED OUT OF DRIVEWAY, BUT AT HIGHER SPEED STOPS THE CAR TRAVELS A LOT FARTHER AND TAKES A LOT MORE EFFORT TO STOP.

Air Bags
Filed Aug 30, 2016GA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 26, 2016MD

LAST YEAR (BY A LETTER NOT DATED !) TOYOTA MOTOR SALES USA MAILED US A SAFETY RECALL NOTICE "INTERIM NOTICE" REGARDING THE CURTAIN SHIELD AIR BAGS AND SINCE THEN THE TOYOTA DEALER DID NOT CONTACTED US TO INSTALL THE RETENTION BRACKETS DESIGNED TO PREVENT THE INFLATOR CHAMBERS FROM ENTERING THE CAR INTERIOR. WHEN WILL THE REMEDY BE AVAILABLE ? IF IT IS AVAILABLE CAN WE BE CONTACTED AS SOON AS POSSIBLE BY THE DEALER (JIM COLEMAN TOYOTA, 10400 AUTO PARK AVENUE. BETHESDA, MD 20817). THANK YOU *TR

Air Bags
Filed Aug 24, 2016CA

TOYOTA HAS NOT REMEDIED THIS KNOWN ISSUE IN A REASONABLE AMOUNT OF TIME. I, THE CONSUMER, OWNER, AND OPERATOR OF THE VEHICLE IS CONTINUED AT RISK WHILE AND UNTIL TOYOTA PREPARES THE REMEDY PARTS. TIME TO REMEDY IS UNANNOUNCED AND VEHICLE OPERATOR FEELS AT RISK.

Engine
Filed Aug 24, 2016123,363 milesCA

TOYOTA REFUSES TO PROVIDE ANY DOCUMENTATION OR TSB EXPLAINING WHY 2010- 4 CYL. (2ZRFXE) SC20HR11 90919-01253 WAS SUPERSEDED BY SC16HR11 90919-01275 SPARK PLUG

Air Bags
Filed Aug 22, 2016MD

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Service Brakes
Filed Aug 20, 2016CA

WE CAME TO THE DEALERSHIP AT AUBURN BLVD AND THEY TOLD US THEY DON'T HAVE A PARTS FOR RECAL AND IT WILL TAKE ABOUT A WEEK TO ORDER THEM . THEY GAVE US A PAPER STATING THAT THE RECAL HAS BEEN FIXED FOR DMV PURPOSES TO RENEW THE REGISTRATION EVEN THOUGH RECAL WASN'T FIXED. IT HAS BEEN MORE THEN 4 MONTHS AND NO ONE FROM DEALERSHIP CALLED US TO INFORM US WHEN THEY'LL ACTUALLY FIX THE RECALLED PART. EVERY TIME I CALL THEM THEY SAY THEY DON'T HAVE PART IN STOCK AND THEY DON'T KNOW WHEN THEY'LL RECEIVE IT. PLEASE HELP!

Air Bags
Filed Aug 19, 2016CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Service BrakesCrash1 injured
Filed Aug 15, 2016IA

DRIVING ON A EXTREMELY ROUGH STREET, MY CAR JERKED TO THE LEFT. I TRIED BRAKING, BUT UNMOVABLE OBJECTS (STREET SIGN AND PHONE JUNCTION BOX) PROVIDED THE STOP. AIRBAGS DID NOT DEPLOY, BUT FORCE OF CAR PUSHED ME HARD INTO THE STEERING WHEEL. I HAD MY SAFETY BELT ON, PLUS BACK BRACE. EMTS NOTED 60% O2, IN ICU ON RESPIRATOR FOR A WEEK, HOSPITAL FOR 2 WKS. DISTINCTLY, I REMEMBER THE STEERING WHEEL JERKED TO THE LEFT.

Air Bags
Filed Aug 15, 2016NC

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS) WAS RECEIVED IN AUGUST OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Engine
Filed Aug 15, 201695,188 milesCA

OIL WARNING SYSTEM CAME ON 4-20-16. OIL CHANGE NOT DUE FOR ANOTHER 1000 MILES. GARAGE CHANGED OIL AT 95188 MILES. LESS THAN 4 MONTHS LATER ON AUG. 9,2016, OIL WARNING SYSTEM CAME ON. I WATCHED AS 3 QUARTS OF OIL WERE ADDED AT MILEAGE 99712, 4524 MILES LATER. PRIUS IS USING 1 QUART OF OIL FOR EVERY 1500 MILES.

Engine
Filed Aug 13, 201680,063 milesNC

OVER THE PAST THREE WEEKS I HAVE NOTICED THE CHECK MAJOR SYSTEM LIGHT FLICKERING WHEN TURNING TO THE LEFT OR RIGHT OR COMING TO A SUDDEN STOP. I TOOK MY CAR IN FOR THE 80,000 MILE CHECK AND TOLD THE SERVICE TECHNICIAN WHAT I HAD SEEN. HE TOLD ME HE COULD TELL ME WHAT THE ISSUE WAS WITHOUT LOOKING AT THE CAR. HE SAID THE CAR WAS BURNING EXCESSIVE OIL, THE ISSUE HAS BEEN REPORTED TO TOYOTA AND HE WOULD FILE A CASE WITH THEM FOR ME. HE ALSO TOLD ME THE COST WAS ABOUT $3000 TO FIX THE PROBLEM, THAT I MAY OR MAY NOT HEAR BACK FROM TOYOTA ABOUT THIS. WHEN THEY FINISHED SERVICING MY CAR THE TECHNICIAN TOLD ME THEY HAD ADDED EXTRA OIL TO TOP IT OFF. THIS IS THE FIRST TOYOTA I HAVE OWNED. I BOUGHT IT NEW AND HAVE NEVER HAD AN ISSUE WITH IT. I HAVE TAKEN IT IN FOR EVERY MAINTENANCE CHECK. I WAS DISAPPOINTED THAT TOYOTA KNOWS ABOUT THIS ISSUE AND HAS DONE NOTHING TO NOTIFY OWNERS OF THE ISSUE.

Fuel/Propulsion System
Filed Aug 12, 201655,000 milesUT

WHILE ACCELERATING ON A HIGHWAY GOING FROM THE RIGHT LANE TO A LEFT LANE WITH MY TWO YOUNG CHILDREN IN THE CAR, I GOT A" CHECK HYBRID SYSTEM" ON THE SCREEN. WHICH MADE THE CAR UNABLE TO ACCELERATE, ALL I COULD DO WAS TO PUT MY HAZARDS ON AND PULL THRU 3 LANES OF HIGH SPEED CARS TO GET TO A BREAKDOWN LANE NEXT TO AN ON RAMP, SO I WAS IN THE MIDDLE OF THE 4 LANE HIGHWAY AND 2 LANE ON RAMP. I THEN GOT MY KIDS OUT AND RAN ACROSS THE ON RAMP TO PUT THEM ON THE OTHER SIDE OF THE CONCRETE BARRIER FOR PROTECTION. THEN I WENT BACK TO THE CAR TO GATHER WATERS AND FOOD BECAUSE IT WAS 90 DEGREES OUT IN UTAH, I WAITED ON THE SIDE OF THE ROAD FOR 30 MINUTES UNTIL A TOW TRUCK CAME. I AM VERY VERY UPSET ABOUT THIS BECAUSE IT COULD'VE CAUSED AN ACCIDENT AND ALSO PUT OUR LIVES AT STAKE FROM POSSIBLE RE END.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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