Page 14 of 57 · complaints 651–700 of 2,823

2010 Toyota Prius complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Service Brakes
Filed May 29, 201785,000 milesIL

BRAKES TURNED TO MUSH - PEDAL WENT ALL THE WAY TO THE FLOOR WITH ALMOST ZERO STOPPING POWER. SOUNDS LIKE A SIMILAR RECALL FROM 2013 OR SO. GOING 45 MPH (SPEED LIMIT) ON A BUSY 4 LANE HGHWAY APPROACHING STOPLIGHT AND SLOWING TRAFFIC FOR RED LIGHT AT INTERSECTION OF ANOTHER 4 LANE ROAD. BRAKES MOSTLY UNRESPONSIVE. ALMOST WENT THROUGH INTERSECTION AND NARROWLY MISSED HITTING A SLOWING CAR. BRAKING DID NOT ENGAGE PER USUAL ACTIVATION POSITION AND PEDAL WENT TO THE FLOOR INSTEAD. CAR WAS JUST SERVICED A WEEK AGO FOR UNRELATED RECALL ITEM. CAR HAS BEEN MAINTAINED DILIGENTLY SINCE NEW PURCHASE IN 2009, GETTING ALL RECALLS SERVICED PROMPTLY. MAYBE THE RANGE OF VINS IN THE OLDER RECALL WAS NOT WIDE ENOUGH?

Vehicle Speed ControlCrash
Filed May 25, 201753,000 milesWA

TL* THE CONTACT OWNED A 2010 TOYOTA PRIUS. WHILE PARKING THE VEHICLE, IT UNEXPECTEDLY ACCELERATED AND STRUCK ANOTHER VEHICLE BEFORE CRASHING INTO AN APARTMENT UNIT. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS CALLED AND PROVIDED THE CONTACT WITH AN INVESTIGATOR WHO REMOVED A BOX FROM THE VEHICLE, WHICH WOULD DETERMINE IF THE FAILURE WAS DUE TO DRIVER ERROR OR A SAFETY DEFECT. THE MANUFACTURER DETERMINED THAT IT WAS DRIVER ERROR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.

Air BagsCrash1 injured
Filed May 22, 2017NY

TL* THE CONTACT OWNED A 2010 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 30-40 MPH, THE CONTACT CRASHED INTO THE REAR OF A POLICE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S CHEST AND FACE STRUCK THE STEERING WHEEL. THE CONTACT RECEIVED INJURIES TO THE CLAVICLE AREA, SHOULDERS, FACE, EYES, HEAD/BRAIN, AND NECK AREA. EXTENSIVE MEDICAL ATTENTION WAS NEEDED. THE VEHICLE WAS NOT TOWED; HOWEVER, A POLICE REPORT WAS FILED THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR WAS MISSED BY A COUPLE OF MILLIMETERS, WHICH PREVENTED THEM FROM DEPLOYING. THE VEHICLE WAS DEEMED TOTALED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. UPDATED 07/13/17*LJ *JS

Electronic Stability Control (esc)
Filed May 17, 2017140,000 milesMN

BECAUSE OF,AS DEALERSHIP SAID,THE CAR WAS STALLED AT THE HIGHWAY. I DON'T HAVE ANY STICKER ABOUT RECALL, BUT MOST PRIUS 2010 OWNERS SAID THAT OWNERS RECEIVING NOTIFICATION ABOUT INVERTER PROBLEM. I'M HEADING TO THE DEALERSHIP, WHO OFFERED ME TO FIX THE CAR FOR $3,500. COULD YOU PLEASE TAKE A LOOK, DO I HAVE ANY WARRANTY OR RECALLS ON THIS PARTICULAR VEHICLE PLEASE. THANK YOU.

Service Brakes
Filed May 16, 201760,000 milesOH

WHEN DRIVING OVER BUMPY OR ROUGH SURFACES OR POT HOLES, WHILE APPLYING THE BRAKES, THE BRAKES OFTEN SEEM TO STOP WORKING. AND THE CAR SEEMS TO HAVE A LITTLE BOOST FORWARD. IT HAPPENS WHEREVER THE ROAD SURFACE HAS BUMPY AREAS ON STRAIGHTAWAYS OR CURVES. AND MOSTLY WHEN APPLYING LIGHT PRESSURE TO THE BREAK, LIKE SLOWING FOR AN UPCOMING TURN. IT HAS BEEN HAPPENING SINCE I GOT THE CAR IN 2013. I HAVE TAKEN IT TO A MECHANIC, BUT THEY COULDN'T FIND THE PROBLEM. THIS HAS HAPPENED MANY TIMES OVER LAST 3 1/2 YEARS.

Unknown or OtherFire
Filed May 10, 2017148,000 milesVA

THIS CAR FIRE BURNED

Air Bags
Filed May 4, 2017CA

AIRBAG WARNING LIGHT ILLUMINATES. TOYOTA SERVICE TECHIE'S DIAGNOSTIC SHOWED A DISCONNECTED SPIRAL CABLE. TECHIE EXPLAINED THAT THE SPIRAL CABLE HAS ELECTRICAL CONNECTIONS TO THE DRIVER'S AIRBAG MODULE AND THE DRIVER'S AIR BAG WOULD NOT DEPLOY IN AN ACCIDENT. HE SAID I SHOULD INSTALL A NEW CABLE SPIRAL ASSEMBLY KIT (AKA "CLOCK SPRING"), PART # 8430747020 AT A COST OF NEARLY $1000, INCLUDING OVER $700 FOR THE PART. I DID SOME RESEARCH. PART # 8430747020 WAS INSTALLED IN MANY TOYOTA VEHICLES, AND HAS BEEN RECALLED FOR THE SAME PROBLEM IN THE COROLLA, MATRIX, HIGHLANDER, TACOMA, RAV4, AND YARIS. SEE SAFETY RECALL E0M (E1M) APRIL 2015, UPDATE 5/12/14. THE PRIUS IS NOT MENTIONED IN THE RECALL, ALTHOUGH MY CAR HAS THE SAME EXACT PROBLEM WITH THE IDENTICAL PART, AND THE TOYOTA SERVICE SUPERVISOR AGREES IT IS THE SAME PROBLEM AND PART. I EXPLAINED THIS TO THE SERVICE TECHNICIAN AND SUPERVISOR, WHO CALLED TOYOTA, AND TOYOTA OFFERED TO COVER 50% OF THE COST OF THE PART, AND NONE OF THE LABOR COST. I ASKED WHETHER THEY COULD DO THE SAME FIX IN MY CAR AS THEY DO ON THE RECALLED VEHICLES, NAMELY INSTALLING PART # 04004-07122, AND THEY DECLINED. SEE TECHNICAL INSTRUCTIONS FOR SAFETY RECALL E0M SPIRAL CABLE REPLACEMENT. TOYOTA SHOULD BE RECALLING MY CAR AND FIXING THIS PROBLEM AT THEIR EXPENSE, NOT JUST REDUCING THE COST OF THE PART. SECOND, THEY SHOULD NOT BE REPLACING THIS DEFECTIVE PART WITH THE SAME DEFECTIVE PART. THEY SHOULD DO A FIX THAT WILL LAST. I ASSUME THE FIX THEY'VE DONE ON ALL

Service Brakes
Filed May 4, 2017CA

I AM THE ORIGINAL OWNER OF A 2010 PRIUS. WITHIN THE FIRST MONTH, I CONTACTED TOYOTA, COMPLAINING OF THE BRAKES, WHICH WERE NOT CONSISTENTLY SMOOTH. IN GENERAL, THE BRAKES WORK FINE, BUT IF I HIT A BUMP OR DITCH, THE BRAKES SUDDENLY STOP WORKING FOR A SPLIT SECOND, AND THE CAR FEELS LIKE IT IS LURCHING FORWARD, BEFORE THE BRAKES SUDDENLY START WORKING AGAIN. TOYOTA SERVICE WAS NEVER ABLE TO "REPRODUCE" THE PROBLEM, AND EVENTUALLY I GAVE UP. A COUPLE YEARS AGO, THE CAR WAS RECALLED FOR THIS PROBLEM, AND I BROUGHT THE CAR IN TO BE FIXED. UNFORTUNATELY, THE RECALL WORK HAS NOT REMEDIED THE PROBLEM. THE BRAKES STILL SEEM TO OCCASIONALLY MALFUNCTION WHEN THE CAR DRIVES OVER A ROUGH PATCH. TOYOTA SEEMS TO BELIEVE THE PROBLEM HAS BEEN SOLVED, BUT IT HAS NOT BE SOLVED. THERE IS NO DIFFERENCE SINCE THE RECALL.

Structure › Body
Filed May 1, 2017137,000 milesNH

WENT TO SWAP THE LICENSE PLATE IN MY PRIUS AFTER REGISTERING IN NEW STATE. BACK LICENSE PLATE BOLT ON UPPER-RIGHT SIDE UNSCREWED PARTIALLY AND THEN THE BOLT HOUSING DETACHED FROM THE VEHICLE. AS A RESULT, THE SCREW CANNOT BE UNSCREWED AND THE LICENSE PLATE CANNOT BE REMOVED. CALLED TOYOTA AND THEY KNEW WHAT I WAS TALKING ABOUT. SAID THE REPAIR WOULD TAKE ONE HOUR AND COST $110'FOR A BOLT THAT MALFUNCTIONED. THE VEHICLE ISN'T TECHNICALLY STREET LEGAL NOW AND THEY CAN'T SEE ME FOR SEVERAL DAYS. I SAID THAT I DIDN'T THINK A COMPONENT LIKE THAT SHOULD JUST BREAK OFF, AND I WAS TOLD IT MAY HAVE BEEN A RESULT OF THE WRONG BOLT SIZE BEING USED. THAT'S UNLIKELY AS THIS CAR HAS ONLY EVER SEEN TOYOTA DEALERSHIPS AND THAT WAS WHERE IT WAS PURCHASED. VERY DISAPPOINTED AND IT SOUNDS LIKE TOYOTA KNOWS ABOUT THIS ISSUE.

Engine
Filed Apr 30, 2017PA

EXCESSIVE OIL CONSUMPTION STARTING AT 100,000 WHICH WORSENED. I NOW HAVE TO PUT A QUART OF OIL EVERY 750-1000 MILES IN MY 2010 PRIUS. NO ONE AT TOYOTA WILL ADMIT THIS IS A PROBLEM, ALBEIT THERE ARE AN EXTREME AMOUNT OF THESE COMPLAINTS ONLINE THROUGH DIFFERENT BLOGS AND WEB SITES. REALLY, WE TOYOTA OWNERS BOUGHT THIS CAR TO DECREASE OUR CARBON FOOTPRINT...IRONIC, RIGHT?

Service Brakes
Filed Apr 30, 20171 milesVA

THIS AFTERNOON, MY WIFE WAS DRIVING DOWN A TWO LANE, PAVED STREET AT ABOUT 25 MPH. THE STREET HAS A SLIGHT DECLINE AND SHE BEGAN TO APPLY THE BREAKS TO SLOW DOWN SLIGHTLY. JUST A SECOND OR TWO LATER, SHE HIT A SMALL BUMP IN THE ROAD AND THE CAR ACCELERATED (WHILE SHE HAD HER FOOT ON THE BREAK) FOR A FRACTION OF A SECOND. WE DIDN'T HEAR THE SOUND OF THE ENGINE REVVING. THANKFULLY, THERE WERE NO OTHER CARS ON THE ROAD AT THIS TIME AND THERE WAS TIME TO PRESS THE BREAK AGAIN. BASED ON LOOKING AROUND ONLINE, MANY PEOPLE HAVE REPORTED SIMILAR ISSUES (HTTP://WWW.CONSUMERREPORTS.ORG/CRO/NEWS/2010/02/TOYOTA-ADDS-2010-PRIUS-BRAKING-PROBLEM-TO-THE-LIST-RECALL-POSSIBLE/INDEX.HTM).

Service Brakes
Filed Apr 27, 2017130,000 milesOK

WHEN I AM COMING TO A STOP (BRAKING NORMALLY) AND HIT A BUMP, THE CAR SURGES SLIGHTLY AND THE BRAKES BECOME LESS RESPONSIVE. IT FEELS LIKE I'M FIGHTING THE ENGINE AS IT ACCELERATES AND I'M TRYING TO BRAKE AGAINST IT. RELEASING THE BRAKE AND ATTEMPTING AGAIN SEEMS TO BE A SOLUTION, BUT I OFTEN DON'T HAVE TIME BEFORE REACHING THE INTERSECTION I'M APPROACHING. THIS CONSISTENTLY HAPPENS IN TWO PLACES IN MY DAILY COMMUTE WITH A SLIGHT BUCKLE IN THE ROAD APPROACHING AN INTERSECTION ON CITY STREETS AND COUNTY ROADS.

Fuel/Propulsion System
Filed Apr 19, 2017116,373 milesOH

IN FALL OF 2015 RECALL FOR HYBRID SYSTEM FAILURE WAS PREFORMED TO COMPUTER SYSTEM. IN THE FALL OF 2016 I WAS PULLING OUT ONTO TRAFFIC ONTO A STATE ROUTE WHEN ENGINE LOST POWER AND LIGHTS FOR THE HYBRID SYSTEM CAME ON. WAS RUNNING ON ONLY GAS ENGINE WITH LIMITED SLOW ACCELERATION TO ABOUT 35 MPH. WAS ABLE TO SAFELY DRIVE IT TO A LOCATION TO PARK IT UNTIL FLAT TOWED TO THE DEALERSHIP. WAS TOLD BY TOYOTA DEALERSHIP THAT THE HYBRID SYSTEM FAILED, UPON RESEARCH I FOUND IT FAILED EXACTLY AS STATED IN THE RECALL THAT WAS DONE IN FALL OF 2015. THE PREVIOUS RECALL "FIX" WAS TOO LITTLE TOO LATE THE DAMAGE HAD ALREADY BEEN DONE. FOUGHT WITH TOYOTA DEALERSHIP AND CORPORATE ABOUT THAT THIS WAS A RECALL FIX THAT FAILED AND DIDN'T FIX THE PROBLEM. THEY WOULD NOT COVER THE COST OF THE $3000 REPAIR ENTIRELY AND I AM STUCK PAYING HALF OF THE REPAIR THAT SHOULD HAVE BEEN COVERED ENTIRELY UNDER THE RECALL.

Service Brakes
Filed Apr 18, 201720 milesTX

DRIVING DOWN HIGHWAY AT POSTED SPEED LIMIT (75MPH), I TRIED TO SLOW DOWN DUE TO TRAFFIC AND NOTICED MY CARS ABILITY TO BRAKE WAS SEVERELY COMPROMISED. I THEN NOTICED MY CARS BRAKES, ABS, MASTER WARNING AND VSC LIGHTS HAD CAME ON. GIVEN THAT MY CAR HAS 103K MILES ON IT, I FIGURED IT IS TIME FOR A BRAKE PAD SERVICE. WITH THE LIMITED BRAKING ABILITY, I DECIDED TO MAKE THE SHORT DRIVE TO THE TOYOTA DEALER FOR BRAKE SERVICE. AFTER THE DEALER INSPECTED MY CAR, A REPRESENTATIVE TOLD ME THAT IT IS NOT THE BRAKE PADS THAT ARE CAUSING THE LIGHTS IN YOUR DASH TO GO ON BUT RATHER THE BRAKE BOOSTER. THEY ADVISED ME THAT IT IS NOT RECOMMENDED THAT I DRIVE THE CAR ANYMORE UNTIL THE ISSUE IS REMEDIED BY REPLACING THE BRAKE BOOSTER AT A COST OF OVER 2K. I HAD TO ALSO INCUR THE COST OF A RENTAL SINCE THE BOOSTER WAS NOT IN STOCK AND WOULD TAKE OVER THE WEEKEND TO RECEIVE. I WAS TAKEN ABACK BY THE TOTAL COST OF THE SERVICE BUT HAD NO CHOICE AND PROCEED TO GET IT REPAIRED. UPON RECEIVING MY CAR A FEW DAYS LATER, I DROVE TO WORK AND UPON MY RETURN HOME, THE ISSUE REPEATED ITSELF WITH ALL THE LIGHTS ON THE DASH LIGHTING UP AND THE CARS BRAKING ABILITY WAS AGAIN COMPROMISED. EXTREMELY IRATE, I DROVE DIRECTLY TO THE DEALER AND UPON INSPECTING THE CAR THEY TOLD ME THAT IT IS NOW THE ACCUMULATOR THAT NEEDS TO BE REPLACED. THIS TIME THE DEALER ABSORBED THE COST OF OVER 3K TO REPLACE IT. I RESEARCHED THE INTERNET FOR ANY KNOWN RECALLS AND FOUND THE ISSUE WAS BEING ADDRESSED BY TOYOTA WITH A RECALL HOWEV

Exterior Lighting
Filed Apr 15, 2017120,250 milesCA

BOTH LOW BEAM HEADLIGHTS DO NOT GO ON AT ALL. WERE WORKING PROPERLY ON WAY TO A DESTINATION AT 9PM, THEN DID NOT GO ON AFTER CAR WAS PARKED AFTER 2 HOURS. THIS HAS NEVER OCCURRED BEFORE. BULBS ARE NOT BURNED OUT, FUSE IS NOT BLOWN. ALL OTHER MECHANISMS ON FUSE WORKING PROPERLY (BACKUP LIGHTS, HORN). PARKING LIGHTS AND HI-BEAMS WORK. VERY DANGEROUS DRIVE HOME, USE OF HI-BEAMS ON SURFACE STREETS NOT SAFE FOR OTHER DRIVERS.

Electrical System
Filed Apr 10, 2017166,834 milesCA

I'VE HAD TWO TOYOTA PRIUS IN MY LIFETIME, A 2005 AND A 2010 TOYOTA PRIUS, BOTH HAVE HAD THE SAME ISSUE WHERE THE ENGINE WOULD EAT UP ALL OF MY OIL, I WOULD HAVE AN OIL CHANGE DONE AND LESS THAN 2 WEEKS LATER I WOULD HAVE TO CHECK THE OIL GAUGE ROD AND FIND THAT THE OIL LEVELS WERE BELOW THE BOTTOM LINE, ALMOST EMPTY! THE ENGINE WOULD BE BURNING OIL AT SUCH AN ALARMING RATE THAT I WOULD REPEATEDLY BRING THE VEHICLE TO TOYOTA FOR OIL CHANGES. I'M VERY UNSATISFIED WITH MY TOYOTA PRIUSES. MY CAR IS CURRENTLY AT 166,384 MILES AND THE ENGINE CYLINDER HAS NOW GIVEN WAY AND ALSO THE HYBRID BATTERY. I'VE GONE ONLY TO TOYOTA DEALERSHIPS TO HAVE PRISTINE CONSECUTIVE SERVICE AND NO THIRD PARTY REPAIR FACILITIES HAVE PROVIDED SERVICE. I AM LOCATED IN SOUTHER CALIFORNIA IN SAN DIEGO. I HAVE SPOKEN TO MANY OTHER TOYOTA PRIUS OWNERS AND IF YOU DO A GOOGLE SEARCH ONLINE AS OF (04/10/17) "TOYOTA PRIUS ENGINE OIL CONSUMPTION" YOU'LL FIND MANY FORUMS WITH "EXCESSIVE CONSUMPTION" FROM MANY OTHER USERS. ONCE YOU REACH PAST THE 140,000 MILE MARK, YOUR CAR IS PRETTY MUCH DONE. CONSIDER BUYING A NEW ONE. TOYOTA PRIUSES AND THEIR ENGINEERS HAVE TO COME UP WITH A WAY TO SATISFY CURRENT AND FUTURE PRIUS OWNERS AS MANY OF US WILL FIND THAT THERE WILL BE MANY PROBLEMS AND ISSUES DOWN THE ROAD.

Engine
Filed Apr 8, 2017108,000 milesMD

CAR PURCHASED NEW AND SERVICED AT TOYOTA DEALERSHIP EVERY 10,000 MILES USING 0-20W SYNTHETIC OIL. AT AROUND 106,000 MILES I NOTICED THE DISPLAY FLASHING SOMETHING BUT COULD NOT, AT THAT TIME, READ WHAT THE WARNING WAS. IT SEEMED TO HAPPEN GOING AROUND CURVES, TURNING ETC. FINALLY, AT MAYBE 107,000 MILES, THE WARNING STAYED ON LONG ENOUGH TO SEE THE LOW OIL WARNING. TOOK THE CAR IN AT 108,000 (NO OIL ON DIPSTICK AT THAT POINT) AND THE SERVICE DEPARTMENT CHECKED FOR LEAKS AND FOUND NONE. I WAS LIGHTLY ADMONISHED BY SERVICE FOR DRIVING WITHOUT OIL. FAIR ENOUGH, I THOUGHT AT THE TIME. I WAS SLIGHTLY CHAGRINED AS I HAVE ALWAYS RELIGIOUSLY HAD MY OIL CHANGED (OR CHANGED IT MYSELF) ON ALL MY CARS AT THE RECOMMENDED INTERVALS WITH NO SIGNS OF A PROBLEM. THE TOYOTA SERVICE DEPARTMENT RECOMMENDED THAT I MONITOR OIL USAGE. I DID, AND TO MY SURPRISE 2,500 HUNDRED MILES LATER, I HAD TO ADD A FULL QUART. THEN 1950 MILES LATER, ANOTHER QUART. YESTERDAY, ANOTHER QUART AT 1048 MILES. VERY DISAPPOINTED AS THE CAR HAS BEEN WITHOUT PROBLEMS UNTIL NOW. HAVE NOT DISCUSSED THIS WITH THE DEALERSHIP, BUT AM NOT ENCOURAGED BY THE TENOR OF COMMENTS POSTED HERE REGARDING TOYOTA STEPPING UP AND ACCEPTING RESPONSIBILITY. I SEE NO NEED, AT THIS POINT, TO PAY TO HAVE AN OIL CONSUMPTION TEST DONE BY THE DEALERSHIP AS THE CAR IS OBVIOUSLY USING AN EXCESSIVE AMOUNT OF OIL.

Engine
Filed Apr 8, 2017130,000 milesNV

IN 2016 ABOUT THE 130,000+ MILE MARK ON MY VEHICLE, I STARTED COMPLAINING ABOUT MY CAR CONSUMING OIL. THE DEALER FINDLAY TOYOTA ASSURED ME THAT IT HAD TO DO WITH THE HEAT AND WAS NORMAL. I WAS LEAD TO BELIEVE THE PAPER I SIGNED AFTER THE WORK WAS COMPLETE HAS TO DO WITH THE MAINTENANCE BEING DONE, NO ONE MENTIONED IT MEANT ALL MY CONCERNS WERE ACKNOWLEDGED. THE DAYS CONTINUED AND EVEN IN DURING COLDER MONTHS OF THE YEAR OF 2016, I AGAIN NOTIFIED THE DEALERSHIP OF MY CAR EATING OIL AND IT WAS NOWHERE TO BE FOUND. AGAIN I COMPLAINED AND IT WAS NOT ANNOTATED OR WRITTEN ANYWHERE IN THEIR FILES. IT WAS NOT UNTIL 26,000 MILES PLUS MORE THAT THEY FINALLY ACKNOWLEDGED MY ISSUE AND TOOK THEIR TIME TO SEARCH FOR THE CAUSE. IN THE MONTH OF MARCH 2017, ONE INDIVIDUAL FROM TOYOTA ACTUALLY TOOK HIS TIME AND DID A FULL CHECK, INSTEAD OF THE USUAL ITS HOT HERE AND THAT EATS YOUR OIL EXCUSE, HE GIVE ME AN ANSWER WHICH LEAD TO ME HAVING CONCERNS ABOUT TOYOTA DEALERSHIPS, HE SAID THE PISTONS HAD A LEAK AND IT WAS BURNING UP MY OIL. I CALLED TOYOTA AND FOUND OUT MY CAR HAD A RECALL FOR THIS ISSUE BUT HERE IS THE CATCH, MY CAR WOULD HAVE TO BE UNDER 150,000 MILES, WHICH IT WAS UNDER WHEN I STARTED TO FIRST COMPLAIN. NOW THAT I AM OVER THAT MILEAGE AND WAS NEVER NOTIFIED, GREAT DEALERSHIPS TELL YOU WHEN YOU TAKE YOUR CAR FOR ANY MAINTENANCE ABOUT RECALLS, THEY SAY IT SUP TO ME TO FIX THIS ISSUE THEY KNEW THESE CARS HAVE. SINCE THEY NEVER WROTE DOWN ANY OF MY COMPLAINS, THERE IS NO PROOF OF ME COMP

Exterior Lighting
Filed Apr 3, 201756,000 milesNY

MY TOYOTA PRIUS IS IN GOOD WORKING ORDER, AS I JUST GOT IT INSPECTED FOR THE NY STATE ANNUAL INSPECTION ON 3/23/2017. LAST NIGHT, 4/2/2017, I DROVE MY CAR TO A RESTAURANT AND PARKED IT THERE. WHEN I GOT BACK INTO MY CAR TO LEAVE AFTER MY MEAL, I TURNED ON THE IGNITION AND SWITCHED THE HEADLIGHTS TO TURN ON WHILE THE CAR WAS STATIONARY AND PARKED, BUT BOTH APPEARED TO HAVE BURNED OUT SUDDENLY. ONLY THE RUNNING LIGHTS SWITCHED ON. TO DRIVE HOME, I HAD TO USE MY HIGH BEAMS. I TRIED TURNING THE CAR ON AND OFF, AND SWITCHING THE HEADLIGHTS ON AND OFF WHILE THE CAR WAS PARKED, IDLE AND IN MOTION TO SEE IF THEY'D TURN BACK ON, BUT THEY WOULDN'T. WHEN I GOT HOME, I DID SOME RESEARCH AND IT SEEMS THAT THIS IS A LONG-STANDING PROBLEM FOR THIS MODEL OF CAR, AS WELL AS PRIUSES MADE IN THE YEARS PRIOR. PLEASE SEE THE BELOW LINKS: HTTP://WWW.CARCOMPLAINTS.COM/TOYOTA/PRIUS/2010/RECALLS/ HTTPS://WHEELS.BLOGS.NYTIMES.COM/2011/01/21/TOYOTA-PRIUS-HEADLIGHT-FAILURE-SPARKS-CLASS-ACTION-SUIT/?_R=0

Engine
Filed Mar 27, 201798,000 milesMO

2010 TOYOTA PRIUS FAILED AN OIL ENGINE CONSUMPTION TEST AT 98,000 MILES. IT BURNED 3 QUARTS IN 1,100 MILES. TOYOTA HAS SERVICE BULLETIN ISSUED IN NOVEMBER 2016 TO COVER THIS CAR BUT INHERENTLY, IT ISN'T COVERED. I HAVE SERVICE RECORDS THAT THIS WAS HAPPENING IN JUNE 2015 AT 82000 MILES, BEFORE I BOUGHT THE CAR IN SEPT 2016. TOYOTA WILL ONLY COVER HALF OF $3000 COST OF REPAIR. ISSUE APPEARS TO BE WIDESPREAD, ACROSS MANY MODELS FROM WHAT I'VE READ ONLINE AND EXPERIENCED IN THE DEALERSHIP. TOYOTA'S FAILURE TO ADDRESS THIS SITUATION WHEN IT HAS BEEN HAPPENING FOR YEARS IS HIGHLY ALARMING, CONSIDERING IT AFFECTS A MAJOR PART OF THE ENGINE.

Power Train
Filed Mar 23, 2017IN

2010 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO DEALERSHIP UNABLE TO DUPLICATE UNINTENDED ACCELERATION ISSUES. *SMD CONSUMER SENT ADDITIONAL INFORMATION. *LD *JS THE CONSUMER STATED THE UNINTENDED ACCELERATION ONLY OCCURRED WHEN BRAKING WHILE ENCOUNTERING A BUMP SUCH AS A CHUCKHOLE OR, SPEED BUMP. THE FAILURE WAS INTERMITTENT. UPDATED 03/23/2017 *JS UPDATED 06/15/2017*JS UPDATED 09/11/2017*JS UPDATED 10/23/2017*JS *JS *JS *JS *JS *TR *TR *TR *JS *JS *JS

Service Brakes
Filed Mar 9, 2017182,000 milesSC

ABS ACTUATOR WITH MASTER CYLINDER ASSEMBLY HAS INTERNAL LEAK. ASSEMBLY DOESN'T HOLD PRESSURE AND ACTUATOR MOTOR CONTINIOUSLY WORKING IN ORDER TO CREATE THE PRESSURE. DUE TO THIS PROBLEM BRAKES ARE NOT OPERATE AS PROPERLY. IT TAKES MORE STRENGTH TO PUT ON THE PEDAL TO STOP VEHICLE. I ALSO NOTICED THAT DURING EMERGENCY BRAKING NOT ALL WHEELS WERE INVOLVED EQUALLY. DUE TO THIS PROBLEM BRAKING DISTANCE SIGNIFICANTLY INCREASED. I HAVE 3 INSTRUMENT CLUSTER ERROR LIGHTS TURNED ON DUE TO THIS PROBLEM: "BRAKE", LIGHT WITH VEHICLE ON SLEEPY ROAD, AND LIGHT WITH "!" SIGN. I FOUND THAT THERE ALREADY WAS RECALL FOR SAME 2010 YEAR TOYOTA PRIUS UNDER TMS-NTC-13178 OF JULY 23, 2013, TOYOTA RECALL NAME D0H, BUT MY VEHICLE IS NOT COVERED. I KINDLY ASK YOU TO INVESTIGATE IF MY CAR ELIGIBLE TO PARTICIPATE IN THIS RECALL CAMPAIGN, SINCE SEEMSTHAT THIS CAR WERE ASSEMBLED WITH SAME UNRELIABLE PARTS.

Air Bags
Filed Feb 28, 2017HI

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Feb 24, 2017137,000 milesCA

A WARNING LIGHT CAME ON FOR EPS AND 30 SECONDS LATER IT STALLED AND WOULD NOT STEER OR MOVE. I WAS DRIVING AT 6PM ON A FRIDAY IN MAJOR TRAFFIC

Service Brakes
Filed Feb 15, 201789,000 milesHI

THE BRAKE ACTUATOR FAILED ON OUR 2010 PRIUS III MANUFACTURED IN OCTOBER 2010. TOYOTA IS COVERING PROBLEMS WITH THIS SAME BRAKE ACTUATOR FOR 2010 PRIUS MANUFACTURED BETWEEN MARCH 2009 AND EARLY OCTOBER 2009. MY VIN DID NOT FALL INTO THAT DATE RANGE EVEN THOUGH MINE WAS MANUFACTURED IN OCTOBER 2009, SO THE BRAKE DEFECT SHOULD BE EXTENDED TO BEYOND THE EARLY OCTOBER 2009 MANUFACTURED DATE. THE SYMPTOMS TO THIS PROBLEM WERE THE BRAKE, ABS AND TRACTION CONTROL WARNING LIGHTS CAME ON, NO REGENERATIVE BRAKING AND THE BRAKING DISTANCE INCREASED.

Service Brakes
Filed Feb 13, 2017110,000 milesNY

THE BRAKE BOOSTER PUMP ASSEMBLY FAILED, WHICH LEFT ME WITH NO BRAKES AND IN A LIFE-THREATENING SITUATION. THE VEHICLE WAS IN MOTION AND I NARROWLY AVOIDED A BAD ACCIDENT ON A CITY STREET.

Service Brakes
Filed Feb 13, 2017100,000 milesNY

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING 20 MPH, THE BRAKED PEDAL WAS DEPRESSED AND FAILED TO OPERATE AS INTENDED. THE CONTACT STATED THAT SEVERAL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE BOOSTER PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Electrical System
Filed Feb 6, 2017101,000 milesTX

SPEEDOMETER AND GAS METER ELECTRONIC DISPLAY NO LONGER WORKS. IT STOPPED ONCE IT WAS IN MOTION AND HAS NOT TURNED BACK ON. TOOK TO DEALERSHIP AND IT IS NOT A FUSE. ENTIRE DIGITAL DISPLAY PANEL WOULD HAVE TO BE REPLACED. THERE WAS A RECALL FOR THIS EXACT ISSUE UP UNTIL THE 2009 TOYOTA PRIUS MODELS. CAR WAS REVIEWED AT RED MCCOMBS TOYOTA, SAN ANTONIO TX I10-W.

Engine
Filed Feb 2, 201778,000 milesCA

ON PICKING UP MY PRIUS AFTER ROUTINE MAINTENANCE, I WAS TOLD THAT IT WAS 3 QUARTS LOW IN ENGINE OIL. I WAS STUNNED AS I HAD HAD NO WARNING OF LOW OIL PRESSURE OR LOSS OF PERFORMANCE. THE DEALER IS CONDUCTING AN "OIL CONSUMPTION TEST" TO MEASURE HOW MUCH OIL WILL BE CONSUMED IN 1200 MILES. THE ESTIMATED REPAIR COST WAS $2000, BUT MY HUSBAND WHO IS VERY KNOWLEDGEABLE ABOUT ENGINES DOESN'T BELIEVE THE SUGGESTED REPAIR WILL FIX THE PROBLEM. I HAVE ONLY RECENTLY BECOME AWARE THAT THIS IS A PREVALENT PROBLEM WITH LATE MODEL TOYOTAS, NOT JUST PRIUS. THE CUSTOMER SERVICE AGENT AND THE SERVICE TECH WE SPOKE WITH WERE CAGEY WHEN ASKED HOW FREQUENTLY THEY HAVE SEEN THIS PROBLEM. I BELIEVE TOYOTA IS VERY AWARE OF THE ISSUE, BUT ARE WILLFULLY NOT ADDRESSING A REMEDY.

Exterior Lighting
Filed Jan 29, 20171,181,117 milesIL

EARLIER I REPORTED THAT BOTH HEADLIGHTS WENT OUT SIMULTANEOUSLY. MY MECHANIC REPLACED BOTH HEADLIGHTS AND THEY NOW WORK. 37 MONTHS AGO THE SAME THING HAPPENED. IT SEEMS HIGHLY UNLIKELY THAT THIS IS JUST A COINCIDENCE. FORTUNATELY THE FIRST TIME IT HAPPENED I WAS CLOSE TO HOME BUT THIS TIME I WAS NOT.

Exterior Lighting
Filed Jan 29, 2017130,000 milesMI

I KEEP REPLACING THE LOW BEAMS. THEY DO NOT LAST LONGER THAN 3 MONTHS BEFORE THEY BURN OUT AGAIN. I'M BUYING HIGH END REPLACEMENT BULBS THAT SHOULD BE LASTING YEARS. I'VE NOTICED THAT THEY BURN OUT FOLLOWING MY CAR PAUSING WHEN I APPLY THE GAS FROM A STOP BUT IT ONLY WILL GO15-20 MILES AN HOUR THEN THE CAR WILL SURGES FORWARD AND DRIVES NORMAL. HELP THERE IS SOMETHING NOT DESIGNED CORRECTLY! PLEASE HAVE TOYOTA FIX THIS.

Exterior Lighting
Filed Jan 28, 2017122,000 milesMD

HEADLIGHTS FAIL FREQUENTLY. THIS HAPPENED OVER A PERIOD OF 18 MONTHS. IT BEGAN WITH A FRONT DRIVER-SIDE HEADLIGHT NOT WORKING, THEN BOTH HEADLIGHTS NOT WORKING - EACH WAS REPLACED WHEN NOTICED THEY WERE NOT WORKING. THE MOST RECENT TIME, 5 MONTHS AFTER THE LAST REPLACEMENT, I NOTICED ONE HEADLIGHT WAS OUT AGAIN, THEN, WHILE IN PARK, WITH THE CAR STILL ON, I TURNED THE LIGHTS OFF THEN ON AGAIN, AND AFTER THAT BOTH HEADLIGHTS AND ONE DAYTIME RUNNING WILL NOT WORK. NEEDLESS TO SAY THIS IS INCREDIBLY DANGEROUS.

Exterior Lighting
Filed Jan 27, 2017135,378 milesMD

MY LOW BEAM HI-INTENSITY LIGHTS CONTINUE TO BURN OUT EVERY SIX MONTHS OR SO. A SINGLE HEADLAMP DOES NOT OFFER SUFFICIENT ILLUMINATION OF THE ROADWAY AND I FEEL UNSAFE DRIVING AT HIGHWAY SPEEDS. THE LAST TIME IT BURNED OUT I WAS TRAVELING DOWN AN INTERSTATE HIGHWAY AT 65 MPH. *TR

Power Train
Filed Jan 27, 201795,000 milesWA

MY 2010 TOYOTA PRIUS IV HAS 98,731 MILES ON IT. THE ENGINE AND POWER TRAIN MALFUNCTIONED DURING A COLD START SO I HAD TO TAKE IT INTO THE TOYOTA DEALER. IT HAD TO BE TOWED TO THE DEALERSHIP ON A FLAT-BED TOW TRUCK BECAUSE THE CAR TRANSAXLE/TRANSMISSION WAS LOCKED IN THE DRIVE POSITION, WOULD NOT GO INTO NEUTRAL, AND THE CAR ENGINE WOULD NOT START REV ABOVE AN IDLE. WHEN I ATTEMPTED TO START IT THE ENGINE ACTED LIKE IT WAS MISFIRING VERY BADLY AND RATTLED VERY BADLY. IT SOUNDED LIKE THE ENGINE WAS NOT GETTING ANY OIL CIRCULATION SO I DIDN'T ATTEMPT ANY MORE COLD STARTS. I COULD NOT GET THE ENGINE INTO NEUTRAL OR ANY OTHER GEAR SO I HAD IT TOWED TO THE DEALERSHIP. WHEN THE CAR WAS AT THE DEALERSHIP I WENT THROUGH MY RECORDS AND FOUND A LETTER TITLED 'WARRANTY ENHANCEMENT PROGRAM NOTIFICATION - ZF3' THAT I HAD RECEIVED SEVERAL YEARS PREVIOUS. THE DOCUMENT EXTENDED MY PRIMARY COVERAGE UNTIL 31 MARCH 2017 DUE TO A POTENTIAL FAULTY EXHAUST GAS RECIRCULATION (EGR) VALVE. 'A FAULTY EGR VALVE WOULD CAUSE THE ENGINE TO ROUGH IDLE/RATTLE FROM THE TRANSAXLE AT A COLD START DUE TO A STICKING EGR VALVE. IF THIS OCCURS, THE VEHICLE MAY ILLUMINATE THE CHECK ENGINE LIGHT AND SET DIAGNOSTIC TROUBLE CODE DTC P0401. IF THE CONDITION IS VERIFIED THE VEHICLE WILL BE REPAIRED IN ACCORDANCE WITH THE APPLICABLE TECHNICAL SERVICE BULLETIN UNDER THE TERMS OF THIS WARRANTY ENHANCEMENT PROGRAM.' THE SYMPTOMS MY CAR EXPERIENCE DURING COLD STARTS BEGIN AROUND 92,000 MILES BUT NO 'CHECK ENGINE LIGHT' OR 'DI

Service Brakes
Filed Jan 26, 2017175,000 milesTX

ABS + BREAKS + TCS LIGHTS ARE ON AND MY CAR'S BREAKS ARE NOT WORKING IT WAS ABOUT TO HIT WITH NEXT CAR BUT MY SPEED WAS UNDER 30 THAT'S WHY I REACHED SAFELY. I SHOWED IT TO JUST BREAK AND THEY SAID IT'S REQUIRED ECU UPDATE. IT'S A SOFTWARE PROBLEM IN THIS MODEL. I DON'T KNOW HOW TO UPDATE SOFTWARE. IS IT POSSIBLE IF I GET FREE UPDATE FROM TOYOTA DEALERSHIP ?

Exterior Lighting
Filed Jan 25, 2017118,000 milesIL

ON JAN 24, 2017 WHILE DRIVING THIS CAR AT NIGHT BOTH HEADLIGHTS TURNED OFF. WHEN I TURNED THE KNOB TO TURN THE LIGHTS BACK ON ONLY THE PARKING LIGHTS CAME ON. THE CAR WAS IN MOTION ON A CITY STREET WHEN THIS HAPPENED. *TR

Air Bags
Filed Jan 23, 2017CA

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Exterior Lighting
Filed Jan 15, 2017180,000 milesNY

I GOT IN MY PRIUS ABOUT A MONTH AGO AND TURNED THE HEADLIGHT SWITCH ON, AND NEITHEROF MY LOW BEAM HEADLIGHTS WORKED. I THOUGHT IT SEEMED ODD THAT BOTH LIGHTS WENT OUT AT THE SAME TIME. I PURCHASED THE MOST EXPENSIVE BULBS AT MY LOCAL AUTO PARTS STORE AND REPLACE THE BULBS. THEY WORKED GREAT UNTIL ABOUT AN HOUR AGO. I STARTED MY CAR AND WHEN I TURNED THE HEAD LIGHTS ON, BOTH OF THEM CAME ON FOR A FRACTION OF A SECOND AND THEN IMMEDIATELY WENT OUT. I HAD TO DRIVE HOME WITH MY BRIGHT LIGHTS ON.I STARTED READING PRIUS FORUMS AND CAME TO REALIZE THAT HUNDREDS OF PEOPLE WITH THE SAME PRIUS MODEL AND YEAR WERE HAVING THE SAME EXACT SYMPTOMS IN THEIR CARS. THERE'S OBVIOUSLY AN ELECTRICAL PROBLEM WITH THE 2010 PRIUS. IT'S TIME TO ISSUE A RECALL. NOW I'M GOING TO HAVE TO BY ANOTHER SET OF BULBS WHICH WILL COST ME ANOTHER $60. PLEASE HELP US. IT'S UNFAIR THAT 100'S OF US HAVE TO SUFFER FROM SUCH A FLAW. THANKS *TR

Engine
Filed Jan 9, 201780,101 milesGA

EXCESSIVE USE OF OIL BEGAN AT 80,000 MILES. DEALERSHIP SAID THAT IT WAS NORMAL FOR MY MODEL AND IF I KEPT AN EYE ON IT AND KEPT OIL IN IT EVERYTHING WOULD BE OK. I DO NOT GET A WARNING LIGHT. ONE TIME I HAD TO PUT OVER 3 QUARTS INTO IT--NO WARNING. I NOW CHECK IT EVERY 800 MILES AND MUST PUT A QUART OF OIL IN ABOUT EVERY 1000 MILES.

Engine
Filed Jan 5, 2017102,000 milesGA

EXCESSIVE OIL CONSUMPTION AFTER HAVING MY OIL CHANGED AT THE DEALERSHIP AT 100K MILES, I LEFT ON A CROSS-COUNTRY TRIP. DURING THE TRIP, THE LOW OIL PRESSURE SIGNAL FLASHED ON MY DASHBOARD. UPON PULLING OVER AND CHECKING THE OIL, I FOUND THERE WAS NO OIL IN THE ENGINE AT ALL. I ADDED 4 QUARTS CHECKING THE LEVEL IN INCREMENTS WITH THE DIPSTICK, AND CONTINUED. I HAD TO ADD AN ADDITIONAL QUART OF OIL TO THE ENGINE OVER THE FOLLOWING WEEK, UNTIL RETURNING HOME. UPON RETURNING, THE DEALERSHIP REFUSED TO ACCEPT ANY RESPONSIBILITY FOR THE ISSUE AND INFORMED ME THAT I NEEDED NEW PISTONS AND RINGS. THEY DID NOT INFORM ME THAT THIS IS A RECURRING ISSUE WITH MY GENERATION OF PRIUS AND WERE QUITE FIRM THAT IT WAS NOT THEIR PROBLEM. THERE IS NOT REASON THAT A TOYOTA WITH 100,000 MILE ON IT SHOULD RANDOMLY START BURNING EXCESSIVE AMOUNTS OF OIL WITHIN A FEW THOUSAND MILES OF AN OIL AND FILTER CHANGE. ALL OF THE MAINTENANCE IS PERFORMED AT THE DEALERSHIP AT THE SPECIFIED INTERVALS, AND I WOULD EXPECT THAT TOYOTA WOULD STAND BEHIND A TOYOTA THAT IS MAINTAINED PER TOYOTA SPECIFICATIONS. *TR

Service Brakes
Filed Jan 5, 201792,514 milesTX

TL* THE CONTACTS OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE BRAKES TRAVELED TO THE FLOOR WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE DID NOT DECELERATE NORMALLY. THE DEALER DIAGNOSED THAT THE ACTUATOR SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 92,514.

Air Bags
Filed Jan 3, 2017PA

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Service Brakes
Filed Jan 2, 201759,653 milesGA

MY WIFE WAS DRIVING ON THE HIGHWAY WHEN HER BRAKES TOTALLY FAILED. SHE APPLIED BRAKE PRESSURE AS HARD AS SHE COULD, BUT IT HAD NOT EFFECT. FORTUNATELY, SINCE SHE WAS IN THE LEFT LANE OF THE INTERSTATE HIGHWAY, SHE WAS ABLE TO COAST TO A STOP IN THE LEFT HAND SHOULDER. SEVERAL RED LIGHTS LIT UP ON THE DASHBOARD, INCLUDING THE BRAKE AND ABS LIGHTS. I HAD THE CAR TOWED TO WORLD TOYOTA DEALERSHIP IN ATLANTA. THEY SAID THE BRAKE MASTER CYLINDER FAILED. I PAID THEM TO FIX IT. SEE ATTACHED WORK ORDER FROM WORLD TOYOTA. *TR

Service Brakes
Filed Dec 28, 2016CA

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE BRAKE PEDAL WAS APPLIED SEVERAL TIMES AND THERE WAS AN ABNORMAL NOISE AND VIBRATION. THE VEHICLE FAILED TO COME TO A COMPLETE STOP. THE CONTACT HAD TO APPLY FORCE TO THE BRAKE PEDAL, BUT THE FAILURE CONTINUED. THE DEALER WAS NOTIFIED SEVERAL TIMES, BUT WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

Service Brakes
Filed Dec 26, 201660,000 milesNY

I APPLIED BRAKE ON A RED LIGHT WHICH IS AS USUAL FOR ME AND I NOTICED CAR DIDN'T SLOW DOWN AND KEPT MOVING PAST THE RED LIGHT. IT HAS HAPPENED BEFORE AND THE IT HAPPENS ON UNEVEN AND EVEN ON MINOR POTHOLES. THE BRAKES ON THE SMALL BUMPS AND MINOR UNEVEN ROADS COMPLETELY LOOSE TRACTION OF THE TIRES AND CAR EVEN FASTER WITH THE BRAKES ON WHEN TRYING TO STOP OVER MINOR UNEVEN ROADS. MECHANIC SAID IT'S OVERSENSITIVE ANTI LOCKING BRAKES THAT CUT OFF THE BRAKE POWER EVEN WHEN IT DETECTS MINOR DISTURBANCE IN THE SENSORS. *TR

Service Brakes
Filed Dec 23, 201678,000 milesMI

I HAVE A 2010 TOYOTA PRIUS. WHEN TRYING TO SLOW DOWN, ANY TIME A BUMP IS HIT, (OR A POTHOLE) THE BRAKING POWER SIGNIFICANT DECREASES . THIS GREATLY INCREASES THE STOPPING DISTANCE AND IS VERY SCARY IN TRAFFIC AND IN WINTER DRIVING. IS THIS A PROBLEM? I CALLED TOYOTA EARLIER FOR THE SAME ISSUE AND THEY TOLD ME THAT THIS IS NORMAL AND THIS OCCURS BECAUSE ONLY ONE TIRE IS HITTING THE POTHOLE OR BUMP' IT IS VERY SCARY AND I HAVE TO LEAVE A LOT OF SPACE AHEAD OF MY CAR.

Air Bags
Filed Dec 22, 2016TX

AFTER PROVIDING NOTICE OF NHTSA RECALL NO. 16V-487 TOYOTA SUBSEQUENTLY REFUSED TO REPLACE THE RETENTION BRACKETS ON THE CURTAIN SHIELD AIR BAG INFLATORS SUBJECTE TO SAID RECALL. THE RECALL IS CLEAR THAT THE RETENTION BRACKETS SHOULD BE PROVIDED AT NO CHARGE.

Exterior Lighting
Filed Dec 20, 201693,000 milesNC

I'VE HAD TO REPLACE MY LOW BEAM HEAD LAMPS 4 TIMES IN THE PAST 6 MONTHS. FIRST I WAS ON A 2 HOUR LONG TRIP WHEN MY PASSENGER AND I COULD SPECIFICALLY SEE BOTH HEADLIGHTS WERE GETTING DIM. AFTER ABOUT AN HOUR OF DRIVING THEY HAD BOTH GONE OUT COMPLETELY AND I WAS FORCED TO USE MY HIGH BEAMS ON THE INTERSTATE. WHEN WE ARRIVED IN TOWN, BOTH BULBS WERE REPLACED AND THE DRIVER'S SIDE BULB LASTED 3 MONTHS BEFORE DYING OUT. I RODE AROUND LIKE THAT FOR A WEEK BECAUSE I KEPT FORGETTING UNTIL I'D DRIVE AT NIGHT AND THE SHOPS WERE CLOSED. SO ABOUT A WEEK AFTER MY DRIVER'S SIDE BULB DIED, I WENT TO THE AUTO STORE AND BOUGHT A NEW BULB, ONLY TO FIND OUT MY PASSENGER SIDE BULB HAD GONE OUT THAT SAME DAY; I DIDN'T NOTICE BECAUSE IT WAS DURING THE DAY. THANKFULLY I WAS ALREADY AT THE AUTO SHOP AND WAS ABLE TO HAVE TWO NEW BULBS INSTALLED AT THE SAME TIME. WELL...WITH MY BRAND NEW BULBS I WAS CONFIDENT THAT IT WAS GOING TO BE FINE THIS GO-AROUND AND THEY WERE BRIGHT FOR A COUPLE MONTHS. UNTIL MY DRIVER'S SIDE BULB WENT OUT UNEXPECTEDLY WHEN I WAS PARKED IN MY DRIVEWAY. I WAS GETTING READY TO LEAVE AND SAW THE REFLECTION ON MY NEIGHBOR'S WINDOW -- NO MORE DRIVER'S SIDE LIGHT. I PUT MY PLANS ON HOLD UNTIL I WENT TO THE AUTO SHOP AND THEY REPLACED THE BULB NO PROBLEM. FOUR DAYS LATER, THE PASSENGER SIDE BULB GOES OUT. I'M FED UP WITH HAVING TO GET NEW BULBS EVERY FEW MONTHS (OR DAYS FOR THAT MATTER). IT'S OCCURRED WHEN I WAS PARKED, DRIVING SLOW IN THE CITY, AND GOING FAST ON THE INTERSTATE. IT

Exterior Lighting
Filed Dec 14, 201695,000 milesAR

IN 2014 MY REGULAR BEAM HEADLIGHT WENT OUT. THE DEALERS WANTED $130 TO PUT IN A NEW BULB SAYING THE BUMPER HAD TO BE REMOVED. MY HUSBAND BOUGHT A BULB AT THE AUTO PARTS STORE AND INSTALLED IT WITHOUT REMOVING THE BUMPER. SINCE THEN I HAVE REPLACED SEVERAL BULBS ON BOTH SIDES AND WAS FINALLY TOLD BY SYLVANIA THAT I NEED TO CHANGE BOTH AT THE SAME TIME WHICH I DID ABOUT A MONTH AGO. A COUPLE OF NIGHTS AGO, I STARTED THE CAR AND BOTH HEADLIGHTS WERE OUT AND THE FUSES WERE INTACT. I PUT IN TWO MORE BULBS, BUT I CAN BARELY SEE WITH THEM ALTHOUGH THEY ARE LIT. THE BEAM IS VERY WEAK. THE DEALERS WANT OVER $100 TO DO A DIAGNOSTIC TO FIND THE PROBLEM OR BEFORE THEY WILL GIVE ME A QUOTE OF THE COST TO REMEDY THE PROBLEM AS STATED BY TOYOTA IN A TECHNICAL BULLETIN. THIS WAS MY THIRD PRIUS, AND LAST ONE. *TR

Unknown or Other
Filed Dec 13, 201660,000 milesMN

IN THE PAST YEAR I HAVE HAD 2 OCCURRENCES OF UNINTENDED ACCELERATION. THE FIRST IN FEBRUARY OF 2016. I WAS EXITING A PARKING RAMP UP HILL AND STEPPING ON THE ACCELERATOR. I WAS DRIVING STRAIGHT THEN TURNING TO THE LEFT (90 DEGREE TURN). WHEN I TOOK MY FOOT OFF THE ACCELERATOR, THE CAR CONTINUED TO ACCELERATE AND I WAS UNABLE TO GET IT SLOWED/STOPPED FOR ABOUT A BLOCK EVEN THOUGH I WAS APPLYING HEAVY BRAKE PRESSURE. THE CAR WAS REVVING AGAINST THE BRAKE PRESSURE. NO DAMAGE OR INJURIES OCCURRED. I TOOK THE CAR TO THE DEALERSHIP WHERE I PURCHASED IT (PURCHASE DATE 8/3/13). THEY CHECKED THE CAR OVER AND FOUND NO APPARENT CAUSE FOR THE ACCELERATION. I TOOK THE CAR HOME, AND IT DROVE NORMALLY UNTIL 11/26/16. ON THAT DATE I WAS DRIVING VERY SLOWLY IN A FLAT PARKING LOT, AND THE CAR BEGAN ACCELERATING WITHOUT MY PUSHING THE GAS PEDAL. I WAS DRIVING STRAIGHT AND THEN TURNING TO THE RIGHT (90 DEGREE. I GOT THE CAR STOPPED IN A FEW FEET BY PRESSING EXTREMELY HARD ON THE BRAKE. MY CAR DID NOT HIT ANYTHING. TECHNICIANS FROM THE DEALERSHIP HAVE NOT BEEN ABLE TO FIND A CAUSE AND I HAVE NOT BEEN ABLE TO GET PAST TOYOTA'S CUSTOMER SERVICE DEPARTMENT TO ESCALATE THE ISSUE FOR MORE DETAILED DIAGNOSTICS. I HAVE ATTACHED THE TIMELINE OF TRYING TO GET THE CAR DIAGNOSED AND THE ISSUE ESCALATED AS WELL AS WHY I DON'T THINK USER ERROR IS A FACTOR. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Toyota Prius → · Every Prius year → · How the figures are calculated →