Page 5 of 11 · complaints 201–250 of 502

2009 Toyota Prius complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Service Brakes
Filed Jun 15, 201477,000 milesMO

COMING OUT OF THE GROCERY STORE I STARTED MY 2009 TOYOTA PRIUS AND I NOTICE THAT IT LOST BRAKING POWER AND THE ABS,VSC,(!),AND EMERGENCY BRAKE LIGHTS STAY ON. I DID SOME RESEARCH AND THERE IS A RECALL FOR 2009 PRIUS CONCERNING THIS PROBLEM, BUT ONLY ON VEHICLES MANUFACTURED BETWEEN 3/2009-10/2009 MINE WAS MANUFACTURE ON 10/2008. I THINK THE RECALL SHOULD BE ON ALL 2009 MODELS REGARDLESS OF MANUFACTURING DATE. THERE ARE MANY OWNERS ONLINE COMPLAINING ABOUT THIS ISSUE. MY WIFE AND CHILDREN WHERE SCARED, AND I COULD OF EASILY HURT SOMEONE WALKING IN FRONT OF MY CAR AT THE GROCERY'S STORE PARKING LOT. I CAN'T DRIVE THIS CAR ANYMORE PLEASE EXTEND THE RECALL TO ALL 2009 MODELS REGARDLESS OF MANUFACTURING DATE. THANK YOU. *JS

Vehicle Speed Control
Filed Jun 12, 201485,000 milesTX

A YEAR AGO, UPON TAKING OFF FROM A STOP MY CAR BEGAN TO STALL. I DRIVE TWO BLOCKS IT CONTINUES TO PUTT ALONG AND STALL, THEN AFTER LESS THAN A MILE IT STARTS TO RUN AS NORMAL. I TAKE MY CAR IN TO BE TOLD IT IS OUT OF GAS, WHICH IT DID NOT INDICATE LOW FUEL, IT HAD OVER A QUARTER OF A TANK. I INSIST THEY CONTINUE TO CHECK MY CAR OVER DAYS OF THEM DRIVING IT, AFTER A WEEK THEY EXPERIENCE SOMETHING SIMILAR AND REPLACE MY JUNCTION BOX. SINCE THEN I'VE REPLACE THE WATER PUMP, TAKEN MY CAR IN FOR A STEERING RECALL. ALSO, THERE ARE INSTANCES WHERE MY CAR UPON TAKE OFF STALLS, BUT NOTHING SEVERE, JUST SOMETHING YOU FEEL WHEN ACCELERATING. RECENTLY, 6/5/14, I EXPERIENCED THE SAME ISSUE, BUT THIS TIME I IMMEDIATELY PUT GAS INTO MY CAR EVEN THOUGH MY INDICATOR PANEL SHOWS I HAVE FUEL. ONLY THIS TIME I START MY CAR AND THE AIR CONDITIONER IS NOT WORKING AND IT CONTINUES TO STALL, AFTER TURNING MY CAR ON AND OFF SEVERAL TIMES AND DRIVING A FEW BLOCKS THE AC CUTS ON AND MY CAR BEGINS TO RUN FINE. I HAVE BEEN TOLD BY TOYOTA THAT BC THERE IS NO INDICATOR LIGHT AND IT'S RUNNING FINE THERE IS NOTHING THEY CAN DO. THERE WAS A RECENT RECALL IN FEBRUARY OF 2014 WITH SIMILAR ISSUES I AM EXPERIENCING BUT MY CAR WAS NOT APART OF THE RECALL. NOT SURE WHAT ELSE I CAN DO. NUMEROUS TOYOTA DEALERSHIPS HAVE BEEN OF NO HELP AND I FEAR THAT MY SAFETY IS AT RISK. *TR

Exterior Lighting
Filed Jun 5, 201499,300 milesOK

I HAD JUST BOUGHT MY CAR ON FEBRUARY 19, 2014 AND NOTICED A HEADLIGHT OUT ON THE WAY HOME. I CALLED THE DEALERSHIP AND THEY SAID THEY WOULD REPLACE IT. I TOOK IT IN ON FEBRUARY 26, 2014 BUT THEY DIDN'T HAVE A REPLACEMENT BULB. THEY WERE GOING TO CALL ME WHEN IT CAME IN. THE DRIVER'S SIDE HEADLIGHT WOULD RANDOMLY SHUT OFF. ON MARCH 10, 2014 ON THE WAY HOME JUST AFTER DUSK THE CAR IN FRONT OF ME SLAMMED ON THEIR BRAKES TO AVOID A DEER. I SLAMMED ON MY BRAKES TO AVOID HITTING THEM AND MY LIGHTS JUST WENT OFF. I COULD NOT TELL HOW CLOSE I WAS TO THE CAR IN FRONT OF ME AND HAD NO CLUE IF ALL MY LIGHTS WERE OFF AND WHETHER THE CAR FOLLOWING ME COULD SEE ME. I WAS SCARED. I MEAN I WAS REALLY SCARED. I TURNED THE LIGHTS OFF AND BACK ON AND THEY WORKED. THE DEALERSHIP CHANGED THE DRIVER'S SIDE HEADLIGHT ON MARCH 13, 2014 AND TOLD ME THAT A SHORT IN IT HAD CAUSED THE HEADLIGHTS TO SHUT OFF. I AM SCARED TO DRIVE AT NIGHT. ON MAY 14, 2014 THE PASSENGER SIDE HEADLIGHT SHUT OFF FOR THE FIRST TIME SINCE THE INCIDENT. I AM AFRAID A SHORT IN IT WILL SHUT OFF BOTH LIGHTS SO I ONLY DRIVE AT NIGHT WHEN I ABSOLUTELY CAN'T KEEP FROM IT. THIS CAR IS GOING TO GET ME KILLED IF I DRIVE AT NIGHT. *TR

Engine
Filed Jun 3, 201465,000 milesTX

WHEN MY 2009 TOYOTA PRIUS REACHED APPROXIMATELY 65,000 MILES, THE CHECK ENGINE LIGHT CAME ON, AND THE ERROR CODE WAS P1121, INDICATING A PROBLEM WITH THE COOLANT CONTROL VALVE. I TOOK THE CAR TO MY LOCAL TOYOTA DEALERSHIP, AND THEIR CHARGE FOR REPLACING THE PART WAS $400. THE MECHANIC WHO INSPECTED THE VALVE SAID IT WAS NOT CLOSING SECURELY. HE SAID MAKING THE REPAIR WOULD NOT IMPROVE THE CAR'S PERFORMANCE OR AFFECT ITS VALUE, AND THEREFORE HE DID NOT RECOMMEND MAKING THE REPAIR. UNFORTUNATELY, I HAVE REALIZED THAT OPTING OUT OF THIS REPAIR DOES AFFECT THE CAR'S SAFETY. THE CHECK ENGINE LIGHT IS CONSTANTLY ON. EVEN IF I MANUALLY TURN IT OFF, IT COMES RIGHT BACK ON, SO IT IS UNLIKELY THAT I WILL BE AWARE IF OTHER MECHANICAL ISSUES EVER ARISE. MY MOTHER DRIVES A 2008 TOYOTA PRIUS WHICH JUST HIT 65,000 MILES, AND HER CAR PRODUCED THE EXACT SAME ERROR CODE. IT IS STATISTICALLY IMPOSSIBLE THAT TWO CARS OF THE SAME MAKE AND MODEL, ONLY A YEAR APART IN AGE, IN THE SAME HOUSEHOLD, WOULD PRODUCE IDENTICAL ERROR CODES AFTER REACHING ROUGHLY THE SAME MILEAGE FOR ANY REASON OTHER THAN DEFECTIVE MANUFACTURING. I BELIEVE THIS ERROR CODE IS THE RESULT OF A MANUFACTURING ERROR THAT TOYOTA SHOULD ADDRESS THROUGH A SAFETY RECALL. TOYOTA'S OWN MECHANIC ADMITTED THAT THE REPAIR IS FINANCIALLY IMPRACTICAL FOR CUSTOMERS, YET IF THE REPAIR IS NOT MADE, DRIVERS ARE LEFT WITHOUT A FUNCTIONAL CHECK ENGINE LIGHT WHICH IS A SAFETY HAZARD. *TR

Electrical System
Filed Apr 19, 2014130,101 milesMN

ON MULTIPLE OCCASIONS PRIOR TO THE MOST RECENT INCIDENT DATE LISTED, THE PREVIOUSLY MENTIONED 2009 TOYOTA PRIUS HAS HAD INTERMITTENT COMPLETE OR PARTIAL HEADLIGHT FAILURE. ON MULTIPLE OCCASIONS THAT SEEM TO BE RANDOM IN NATURE EITHER THE DRIVERS SIDE OR PASSENGER SIDE HEADLIGHT WILL FAIL INDIVIDUAL WHILE THE COUNTERPART (OPPOSITE HEADLIGHT) WILL CONTINUE TO OPERATE. ALSO, AS RANDOM AS ONE INDIVIDUAL HEADLIGHT FAILING BOTH HEADLIGHTS HAVE GONE OUT OR FAILED SIMULTANEOUSLY. THE OPERATOR HAS BEEN ABLE TO RECTIFY THE IMMEDIATE HAZARD BY SIMPLY TURNING THE MAIN ACTIVATION SWITCH FOR THE HEADLIGHT FROM "ON" TO "OFF" AND THEN TO "ON" AGAIN. THIS PROCEDURE WILL, ON MOST OCCASIONS TEMPORARILY RECTIFY THE IMMEDIATE HAZARD BUT THE INTERMITTENT FAILURE HAS AND WILL CONTINUE. OPERATOR CONDUCTED RESEARCH ON THE ISSUE AND DISCOVERED THIS IS A COMMON PROBLEM THE 2005-2009 TOYOTA PRIUS IS DISPLAYING. TOYOTA CORPORATE WAS CONTACTED BY THE OPERATOR AND STATED THAT A CUSTOMER CARE INITIATIVE WAS DIRECTED TO ALL TOYOTA SERVICE DEPARTMENTS TO REDUCE THE COST OF REPLACEMENT BULBS. HOWEVER, WHAT IS UNIQUE ABOUT THIS SITUATION IS A HEADLAMP HID BULB ON THE DRIVERS SIDE WAS REPLACED APPROXIMATELY ONE YEAR AGO AND IS THE MORE FREQUENT HEADLAMP FAILURE OCCURRING. THIS SEEMS TO INVALIDATE THE REMEDY THAT TOYOTA CORPORATE HAS DEVISED WHICH IS TO REPLACE THE BULBS. *TR

Fuel/Propulsion System
Filed Apr 15, 201449,000 milesWA

UNABLE TO ADD ANY GAS TO THE FUEL TANK EVEN WHEN TANK IS NEAR EMPTY. GAS JUST SPURTS BACK OUT OF THE FILLER NECK. OVER TIME WE HAVE LEARNED THAT THIS IS TEMPERATURE RELATED. AT OR NEAR FREEZING TEMPERATURES AND COLDER IT BECOMES IMPOSSIBLE AT TIMES TO ADD ANY GAS TO THE TANK. THE ONLY WAY TO ADD FUEL IS TO GET THE CAR TO A WARMER LOCATION AND LET IT SIT FOR A FEW HOURS. WE HAVE DETAILED RECORDS DOCUMENTING SEVERAL INSTANCES WHERE WE COULD ADD NO FUEL AND MANY INSTANCES WHERE A NEAR EMPTY TANK WILL TAKE ONLY 1-2 GALLONS. THE CAR HAS BEEN SEEN BY TWO DIFFERENT TOYOTA SERVICE CENTERS BUT THEY CLAIM THEY CAN FIND NOTHING WRONG. TOYOTA USA HAS STOPPED RESPONDING TO OUR REQUESTS FOR HELP. WE ARE UNABLE TO TRUST THE CAR FOR EXTENDED TRIPS IN THE WINTER DUE TO FEARS OF GETTING STUCK WITH AN EMPTY GAS TANK. A (RELATED?) PROBLEM IS THAT THE FUEL LEVEL INDICATIONS ARE NOT CONSISTENT AND THUS CANNOT BE TRUSTED. *TT

Exterior Lighting
Filed Mar 31, 201494,000 milesNY

TL* THE CONTACT OWNS A 2009 TOYOTA PRIUS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD STOP WORKING SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE BULBS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 94,000.

Exterior Lighting
Filed Mar 31, 201465,000 milesCT

TL* THE CONTACT OWNS A 2009 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE DRIVER'S SIDE HEAD LIGHT FAILED. THE CONTACT TURNED THE SWITCH BACK ON AND THEN THE PASSENGER'S SIDE HEADLIGHT FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE HID HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.

Vehicle Speed ControlCrash1 injured
Filed Mar 27, 201475,000 milesTX

DRIVER INTENTIONALLY ACCELERATED TO AVOID COLLISION, THEN PRIUS UNINTENTIONALLY ACCELERATED AFTER IMPACT WITH THE OTHER VEHICLE, CROSSING THE MEDIAN AND CROSSING THE OPPOSITE DIRECTION STREET LANES THEN UP ON TO THE SIDEWALK AND HIT THE CONCRETE BRIDGE RAIL AND FINALLY STOPPED. HAVE CONTACTED TOYOTA, THEY WANT UP TO A MONTH TO PULL THE CRASH DATA FROM THE CAR. I ASKED IF THEY COULD PULL THE DATA IN A WEEK, THEY SAID UP TO 30 DAYS THE CAR WILL HAVE TO SIT AT THE DEALERSHIP. A MONTH IS UNREASONABLE TO GO WITHOUT A CAR. THEY REFUSED TO SEND THE INVESTIGATOR TO PULL THE DATA AT THE BODY SHOP, SAID IT MUST BE DONE AT THE DEALERSHIP. I GAVE THEM THE NAME & ADDRESS OF THE BODY SHOP. *TR

Exterior Lighting
Filed Mar 24, 2014100,000 milesNH

THE RIGHT HEADLIGHT SPORADICALLY SHUTS OFF WHILE DRIVING. I HAVE HAD THIS HAPPEN NEARLY EVERY TIME I DRIVE WITH MY HEADLIGHTS ON. I HAVE BEEN PULLED OVER TWICE BY A POLICE OFFICER BECAUSE OF THIS ISSUE. I FIND THAT IF I TURN THE HEADLIGHTS OFF AND ON AGAIN, THE ISSUE CORRECTS ITSELF, BUT THEN OCCURS AGAIN, SOMETIMES DURING THE SAME DRIVING TRIP. NOT ONLY DO I HAVE TO INCORPORATE EXTRA TIME DURING MY NIGHT COMMUTES BECAUSE I MAY BE PULLED OVER BY A POLICE OFFICER, BUT THIS IS DANGEROUS AND IS A KNOWN ISSUE. PLEASE CORRECT THIS ISSUE BY HAVING TOYOTA RECALL THE PRIUS. *TR

Exterior Lighting
Filed Feb 13, 2014AZ

MY RIGHT HEADLIGHT STARTED GOING OFF WITHOUT WARNING, NOW BOTH LIGHTS ARE GOING OFF WITHOUT WARNING. SCARY SCARY SCARY AND DANGEROUS. I HAVE TO TURN THE HEAD LIGHTS ON AND OFF FOR THEM TO COME BACK ON; IT IS DANGEROUS WHEN I HAVE TO DRIVE AT NIGHT. IT MAKES IF DIFFICULT TO CONCENTRATE ON THE ROAD, AND IT BECOMES HAZARDOUS AND FREIGHTING. *TR

Structure › Body
Filed Jan 13, 2014FL

HATCHBACK RUBBER PART OF LATCH MELTED AND BECAME A STICKY MESS. ELECTRONICS ON LATCH ARE NOW EXPOSED TO MOISTURE AND DIRT. *TR

Exterior Lighting
Filed Jan 10, 201480,000 milesTX

MY DRIVER SIDE HEAD LIGHT GOES OUT AT LEAST ONCE EVERY TIME I DRIVE WITH THEM ON. IT MAY GO OUT SEVERAL TIMES BEFORE I ARRIVE AT MY DESTINATION. I HAVE TO TURN MY LIGHTS OFF AND THEN ON AGAIN TO HAVE THE LIGHT COME ON. IT IS VERY HARD TO SEE WHEN THE LIGHT IS OUT AND I HAVE EVEN BEEN STOPPED BY THE POLICE BECAUSE I HAVE ONLY ONE HEADLIGHT. AS YOU CAN SEE BY ALL THE COMPLAINTS FROM THE PEOPLE THAT HAVE TAKEN THE TIME TO FILE THIS FORM, IT IS NOT JUST A HEADLIGHT BULB. EVERY TIME I DRIVE AT NIGHT I'M WORRIED THAT BOTH LIGHTS WILL GO OUT AS SOME OF THE COMPLAINTS HAVE RECORDED. THIS IS A SAFETY HAZARD. TOYOTA SHOULD BE HELD RESPONSIBLE TO FIND AN ANSWER AND BE FORCED TO ISSUE A RECALL BEFORE THERE IS A DEATH. *TR

Exterior Lighting
Filed Jan 9, 201468,000 milesAZ

MY RIGHT HEADLIGHT GOES OFF WITHOUT WARNING. I HAVE TO TURN THE HEAD LIGHTS ON AND OFF FOR IT TO COME BACK ON; IT IS DANGEROUS WHEN I HAVE TO DRIVE AT NIGHT, AND THE HEADLIGHT GOES OUT,. THIS IS A CONTINUOUS PROBLEM, IT MAKE IF DIFFICULT TO CONCENTRATE ON THE ROAD, AND IT BECOMES HAZARDOUS AND FREIGHTING. IT IS ALSO BOTHERSOME TO OTHERS WHEN I HAVE TO TURN MY LIGHTS ON AND OFF. *TR

Exterior Lighting
Filed Dec 29, 2013FL

BEGINNING IN JULY 2013, THE HEADLIGHTS ON MY 2009 TOYOTA PRIUS STARTED FLICKERING WHILE DRIVING AT NIGHT AND THEN BOTH LIGHTS WENT OFF. THE HEADLIGHTS CONTINUE TO TURN OFF WHILE DRIVING. SOMETIMES IT IS ONE LIGHT AND SOMETIMES IT IS BOTH LIGHTS. WHEN IT IS ONE LIGHT, IT IS NEVER THE SAME LIGHT THAT GOES OUT. *TR

Exterior Lighting
Filed Dec 13, 2013MD

THE HEADLIGHT(S) GO OFF WHILE DRIVING WITHOUT WARNING AND IT BECOMES HAZARDOUS AND FRIGHTENING. *TR

Service Brakes
Filed Dec 13, 2013110,000 milesTX

AS I WAS DRIVING MY 2009 TOYOTA PRIUS ON THE SERVICE ROAD OF I-30 IN DALLAS AROUND 25 MPH AFTER PREVIOUSLY TAKING OFF FROM A RED LIGHT, MY VEHICLE'S WARNING LIGHTS ALL TURNED ON AND STARTED TO BEEP AND I COULD NOT BRAKE OR REALLY STEER. MY VEHICLE...I ALMOST HIT THE VEHICLE IN FRONT OF ME. SOMEHOW I WAS ABLE TO TURN RIGHT INTO A PARKING LOT AND SOMEHOW PRESS ON THE BRAKES STRONG IN ENOUGH TO MAKE THE CAR STOP. I FEARED FOR SAFETY AND THE SAFETY OTHERS AS WELL. IT WAS A VERY SCARY SITUATION TO BE IN A CAR THAT WAS NOT RESPONDING WHEN YOU ARE TRYING TO BREAK AND THERE'S NOTHING YOU CAN DO ABOUT IT. ONCE I WAS IN THE PARKING LOT, I TURNED THE VEHICLE ON AND OFF AND THE LIGHTS WERE STILL ON AND BEEPING, DID IT AGAIN AND IT STOPPED. I TOOK THE CAR TO THE TOYOTA DEALERSHIP AND THEY ARE TELLING ME IT'S AN ISSUE WITH THE ACCELERATOR AND BRAKE SYSTEM AND THAT I HAVE TO PAY TO HAVE IT FIXED, BUT I AM WONDERING HOW CAN TOYOTA NOT BE AT FAULT FOR THIS SAFETY ISSUE? I'M GLAD I DIDN'T INJURE MYSELF OR ANOTHER PERSON THIS TIME, BUT I THINK TOYOTA REALLY NEEDS TO LOOK INTO THIS ISSUE WITH THEIR PRIUS VEHICLES. I DO NOT FEEL SAFE DRIVING MINE AT ALL NOW.....THEY CAN NOT GET AWAY WITH NOT BEING RESPONSIBLE AND LIABLE FOR THEIR FAULTY AND DEFECTIVE VEHICLE'S SAFETY MECHANISMS. *TR

Exterior Lighting
Filed Dec 11, 201354,000 milesCA

I NOTICED THAT THE DRIVER SIDE HEADLIGHT APPEARED TO BE OUT, SO I CHECKED IT AND IT WAS. WHEN I TURNED THE LIGHTS OFF AND BACK ON THE HEADLIGHT CAME ON FOR A PERIOD OF TIME AND WENT OFF. I HAD THE HEADLAMPS CHANGED WITH OEM PART AND THE LIGHTS WORKED FOR A DAY AND NOW IT IS OUT AGAIN, WHICH MIGHT BE BALLAST OR SOMETHING ELSE. I HAVE READ MANY COMPLAINTS ONLINE FOR THE 2006-2009 MODELS HAVE PREMATURE HEADLIGHT FAILURE AND GREAT EXPENSE TO FIX. IT IS DANGEROUS WHEN I HAVE TO DRIVE AT NIGHT AND I LIKE TO LEAVE THE LIGHTS ON DURING THE DAY FOR SAFETY. *TR

Exterior Lighting
Filed Dec 5, 201368,050 milesWA

LEFT HEADLIGHT WENT OUT WHILE DRIVING. THEN BOTH HEADLIGHTS WENT OUT A MINUTE LATER. TURNED LIGHTS OFF AND BACK ON AND THEY WERE OK FOR A MINUTE. THEN THE LEFT HEADLIGHT WENT OUT AGAIN. THIS KEEPS ON RECURRING . *TR

Structure › Body › Hatchback/Liftgate
Filed Dec 4, 201360,000 milesHI

THE REAR HATCH RELEASE ON MY 2009 TOYOTA PRIUS HAS BEGUN TO DECOMPOSE AND TURN INTO A RUBBERY, GOOEY MESS. IT INTERFERES WITH THE USE OF THE HATCH AS THE GOO NOT ONLY GETS ON THE FINGERS BUT APPEARS TO BE BLOCKING THE RELEASE MECHANISM. *TR

Electronic Stability Control (esc)
Filed Nov 19, 201371,500 milesNJ

THE VEHICLE BRAKING LOST BRAKING MOMENTARILY WHEN I WAS DRIVING OVER SMALL BUMPS AND VEHICLE SLIP SIGN ILLUMINATED. *TR

Engine and Engine Cooling
Filed Nov 4, 2013WA

2009 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO HYBRID ELECTRIC WATER PUMP RECALL NOTICE. *SMD THE CONSUMER STATED TWO WEEKS AFTER THE HYBRID WATER PUMP WAS FIXED, A RED TRIANGLE LAMP APPEARED ON THE DASHBOARD AND THE VEHICLE BEGAN TO OVERHEAT. THE CONSUMER WENT BACK TO THE DEALER AND WAS CHARGED 4202/16 FOR THE DIAGNOSIS AND INFORMED HIM THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE CONSUMER WENT TO HIS PERSONAL MECHANIC, WHERE THE HYBRID ELECTRIC PUMP WAS REPLACED AND THE CODES WERE CLEARED.

Fuel/Propulsion System
Filed Oct 28, 201377,771 milesPA

TL* THE CONTACT OWNS A 2009 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE STARTING THE IGNITION, A STRONG ODOR OF FUEL EMITTED INSIDE AND OUTSIDE OF THE VEHICLE. THE CONTACT DID NOT DETECT A FUEL LEAK. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 77,771.

Structure › Body
Filed Oct 23, 201354,000 milesGA

THE RUBBER COVER TO THE HATCHBACK TRUNK LATCH HAS MELTED. IT IS NOW STICKY AND GOOEY AND LITERALLY IMMOVABLE. THIS PRESENTS A SAFETY HAZARD, BECAUSE SOMETIMES I CAN'T OPEN THE HATCHBACK WHICH CONTAINS THE SPARE TIRE AND OTHER TOOLS. I HAVE NO OTHER WAY TO ACCESS ANYTHING IN THE "TRUNK" WHEN I'M UNABLE TO OPEN THE LATCH. THE TOYOTA DEALER SAID THIS DEFECTIVE PART IS NOT COVERED BY WARRANTY AND QUOTED AN EXORBITANT PRICE TO REPLACE IT. I FEEL TOYOTA SHOULD REPLACE THIS DEFECTIVE PART AT NO COST TO OWNERS. *TR

Exterior Lighting
Filed Oct 19, 201345,000 milesUT

WE ARE HAVING AN ISSUE WITH THE LEFT HEADLIGHT GOING OUT AFTER ABOUT 15 MINUTES OF DRIVING. WE'VE TAKEN IT INTO THE SHOP MULTIPLE TIMES AND HAVE NOT BEEN ABLE TO GET THE ISSUE FIXED. WE TOOK THIS TO THE SHOP THE LATEST TIME AND THEY TOLD US IT IS A KNOWN ISSUE WITH THE TOYOTA PRIUS HYBRID. *TR

Exterior Lighting
Filed Oct 14, 201374,000 milesID

SAME BASIC COMPLAINT AS IN OTHER SIMILAR 'SAFETY COMPLAINTS'; FOR ABOUT THE LAST YEAR, HEADLIGHTS GO DIM, FLICKER, ONE OR THE OTHER WILL GO OUT FOR NO APPARENT REASON, AND MORE DISTRESSING AND IMPORTANTLY, IN THE LAST COUPLE MONTHS, THEY WILL BOTH JUST TURN OFF COMPLETELY AND AT THE SAME TIME WHILE DRIVING DOWN THE ROAD AT ANY SPEED. I HAVE TO TURN THE HEADLIGHT SWITCH OFF AND ON TO 'RESET' THE LIGHTS AND GET THEM BACK ON. I TOOK THE VEHICLE TO THE OFFICIAL TOYOTA REPAIR SHOP; THEY WOULD NOT ACKNOWLEDGE THAT IT IS A WIDESPREAD PROBLEM. BLAMED THE BULBS, WHICH IS IN CONFLICT WITH THE OWNERS MANUAL INSTRUCTIONS, AND WANTED TO CHARGE ME $ 550 TO REPLACE ONLY THE TWO BULBS. THIS NEEDS TO BE A RECALL ITEM AS IT IS VERY DANGEROUS TO HAVE ALL LIGHTS SUDDENLY GO OFF WITHOUT ANY WARNING, THEN HAVING TO FUMBLE AROUND IN THE PITCH BLACK TO TURN THE LIGHT SWITCH OFF AND ON AGAIN TO 'RESET' THIS FAILURE. *TR

Exterior Lighting
Filed Oct 8, 201358,000 milesNC

THE PASSENGER HEADLIGHT COMES ON INITIALLY BUT DURING THE DRIVE WILL GO OFF. I CAN TURN THE LIGHTS OFF AND BACK ON AND THE LIGHT COMES BACK ON. THIS IS AN ONGOING PROBLEM AND I DON'T KNOW IT HAS HAPPENED UNLESS I PULL UP BEHIND SOMEONE AND SEE THE REFLECTION OF MY HEADLIGHTS ON THE CAR IN FRONT OF ME. *TR

Exterior Lighting
Filed Oct 2, 2013126,000 milesCA

I NARROWLY MISSED HITTING A PEDESTRIAN IN A CROSSING WALK AT 5AM IN THE MORNING. THE REASON-BOTH OF MY HEADLIGHTS HAD TURNED THEMSELVES OFF. I HAVE HAD A PROBLEM WITH THE RIGHT ONE GOING OFF AND AM ABLE TO TURN IT BACK ON BY TURNING THE LIGHT S OFF, THEN BACK ON. BUT NOW THEY BOTH ARE TURNING OFF AT DIFFERENT TIMES AND IT IS HARD TO TELL UNTIL SOMETHING LIKE THIS HAPPENS.(IT'S HARD TO TELL AS THIS CAR HAS 2 FOGLIGHTS THAT I NORMALLY KEEP ON, AND THEY GIVE THE ILLUSION THAT THE HEADLIGHTS ARE ON). THE PROBLEM IS NOT IN THE HEADLIGHT ITSELF. I KNOW AS I HAD THE PROBLEM PRIOR TO A FRONT END COLLISION ABOUT 6 MONTHS AGO IN WHICH THEY REPLACED BOTH HEADLIGHTS.THE PROBLEM HAS TO BE IN WHATEVER COMPUTER CONTROLS THE HEADLIGHTS. THIS IS A SERIOUS DEFECT AND SHOULD BE MANUFACTURER RECALL ISSUE BEFORE SOMEONE GETS KILLED. *TR

Structure › BodyCrash1 injured
Filed Sep 19, 201318,232 milesPA

I WAS TURNING LEFT INTO THE GAS STATION LOCATED ON US 22 AND E. JOHN ST. A SPEEDING CAR STRUCK ME ON THE PASSENGER SIDE NEAR THE DOOR AND FRONT FENDER. THE SPEEDING CAR CONTINUED SO HARD THAT THE DRIVER'S SIDE LOWER FRAME RAIL WAS RIPPED FROM THE CAR. NO AIR BAGS DEPLOYED. I SUFFERED LEFT KNEE AND LEFT SHOULDER INJURIES NECESSITATING SEVERAL SURGERIES. THE CAR WAS EQUIPPED WITH DRIVER'S SIDE AND FRONT RIGHT AIR BAGS. ALSO, DR AND FR SIDE AND CURTAIN AIR BAGS. NO AIR BAGS DEPLOYED. THE CAR WAS TOTALED BY THE INSURANCE COMPANY. *TR

Structure › BodyCrash1 injured
Filed Sep 12, 201381,000 milesTX

MY WIFE AND I WERE DRIVING DOWN A RESIDENTIAL STREET APPROACHING A STOP SIGN. THERE WERE TWO CARS STOPPED AT THE SIGN. SEVERAL HUNDRED FEET FROM THE STOP, I TOOK MY FOOT OFF THE ACCELERATOR. THE CAR DID NOT SLOW DOWN. I STEPPED ON THE BRAKE. THE CAR DID NOT SLOW DOWN. I STOOD ON THE BRAKE AS HARD AS I COULD. THE CAR DID NOT SLOW DOWN. I SAID TO MY UNDERSTANDABLY ALARMED WIFE, WE'RE NOT STOPPING. AND WE DIDN'T UNTIL WE SMASHED INTO THE BACK OF A TAHOE STOPPED AT THE STOP SIGN, DOING MAJOR DAMAGE TO THE PRIUS THAT RENDERED IT UNDRIVEABLE AND PERHAPS TOTALED. MY WIFE HAS A VERY SORE BACK THAT I AM HOPING STARTS TO FEEL BETTER TODAY OR WE WILL HAVE TO SCHEDULE A DOCTOR'S APPOINTMENT. *TR

Electrical System
Filed Sep 10, 201349,300 milesVA

THE BACK DOOR/HATCH SWITCH RUBBER IS MELTING/VERY STICKY. THE PROBLEM WAS FIRST REPORTED IN THE 2007 PRIUS AND OTHER MODEL TOYOTA MODELS. I EXPECT THAT THIS SWITCH WILL BECOME DEFECTIVE AND IT IS THE ONLY MEANS TO ENTER THE HATCH AREA OF THE PRIUS.THE HATCH AREA IS THE LOCATION OF THE SPARE TIRE, FLARES AND OTHER SAFETY PRODUCTS CARRIED IN THE AUTOMOBILE. THIS IS A VERY COMMON PROBLEM OF TOYOTA MODELS AND IS DEFINITELY A FACTORY DEFECTIVE PART. *TR

Exterior Lighting › Headlights
Filed Aug 28, 201346,000 milesCA

DRIVING AND MY LEFT HEADLIGHT SPONTANEOUSLY TURNED OFF. IF IS NOT BURNED OUT, AS IT WAS WORKING WHEN I LEFT, AND STOPPING AND RESTARTING THE CAR TURNED IT BACK ON. VERY DANGEROUS AS THE ROAD WAS DARK, NOT TO MENTION I DON'T WANT A TRAFFIC TICKET. PLEASE STOP IGNORING THIS PROBLEM. *TT

Exterior Lighting
Filed Aug 23, 2013114,000 milesNY

FOR SOME MONTHS NOW I HAVE BEEN HAVING TROUBLE WITH THE RIGHT FRONT HEADLIGHT IN MY PRIUS WHICH IS AN HID LAMP. THE LIGHTS GOES OUT AND THEN WHEN I TURN THE LIGHT SWITCH OFF THEN BACK ON AGAIN THE LAMP LIGHTS AGAIN. I HAVE TO DO THIS NUMEROUS TIMES WHILE DRIVING. IT EITHER EVENTUALLY STAY'S LIT OR I JUST GIVE UP AND ANTICIPATE A TICKET. ON OCCASION WHEN I TRY TO GET THE LIGHT TO COME BACK ON THE DRIVERS SIDE LIGHT GOES OUT, AND THEN I AM WITHOUT HEADLIGHTS UNTIL I REPEAT THE PROCESS. IT IS NOT ONLY DANGEROUS WHILE DRIVING IN THE DARK, BUT WHEN YOU TRY TO GET THE LAMP TO TURN BACK ON, PEOPLE THINK YOUR FLASHING THEM FROM BEHIND WHICH CAUSES THEM TO BECOME AGGRESSIVE. IT IS VERY STRESSFUL AND I KNEW IF I LOOKED THIS UP ONLINE I'D PROBABLY FIND THAT THERE WAS A RECALL. I WAS NOT SURPRISED TO FIND OUT THAT THERE WERE COMPLAINT IDENTICAL TO MINE, BUT NO RECALL HAS BEEN ISSUED AGAINST TOYOTA TO FIX THE APPARENT DESIGN PROBLEM. I AM A 28 YEAR VOLUNTEER FIREFIGHTER AND ALSO A SENIOR SAFETY SPECIALIST FOR MY COMPANY. WHY DO WE HAVE TO WAIT FOR A SERIOUS INCIDENT TO OCCUR BEFORE TOYOTA IS FORCED TO FIX THE ISSUE. I WILL NOT REPLACE THIS EXPENSIVE BULB SINCE IT APPEARS THAT IT ONLY REMEDIATES THE PROBLEM FOR A SHORT PERIOD THE OF TIME BEFORE IT HAPPENS AGAIN. I AM ENTRUSTING IN YOUR ORGANIZATION TO DO SOMETHING ABOUT THE ISSUE TO ENSURE THE WELL BEING OF ME, MY FAMILY AND THOSE AROUND US WHO EITHER DRIVE THESE MODELS AND/OR BECOME ADDITIONAL VICTIMS FROM OUR VEHICLES DUE TO HAVING TO "C

Structure
Filed Aug 9, 201325,000 milesFL

THE RUBBER COVER ON MY TOURING MODEL PRIUS'S HATCH LOCKING ASSEMBLY - THE HIDDEN AREA YOU GRAB TO OPEN THE HATCH - HAS DETERIORATED TO THE POINT THAT IT IS GUMMY LIKE TAR. THERE ARE DOZENS OF ONLINE COMPLAINTS ABOUT THIS HAPPENING TO 2007 AND 2008 MODELS, WHICH LIKE MY PRIUS, WERE MANUFACTURED IN JAPAN. I'VE OWNED SEVERAL HATCHBACKS AND NEVER SEEN THIS PROBLEM ON MUCH OLDER HATCH LOCKS. FROM ALL OF THE ONLINE COMPLAINTS IT'S CLEAR TO ME THAT TOYOTA IS AWARE OF THIS DEFECT BUT WHEN CONTACTED, THEY FIRST TOLD ME THEY HAD NEVER HEARD OF THIS BEING A PROBLEM, AND NOW TELL ME IT ADVISES CUSTOMERS IT'S "NORMAL WEAR." FROM A SAFETY PERSPECTIVE THE MELTING RUBBER MAKES IT DIFFICULT TO OPEN THE REAR HATCH (A LIFE SAFETY ACCESS POINT), AND THE STICKY BLACK TAR-LIKE MATERIAL FROM THE COVER IS ALSO POTENTIALLY DANGEROUS. I ASK YOUR AGENCY TO TAKE A LOOK AT THESE INSTANCES AND ALSO TO INQUIRE WHY TOYOTA IS NOT RECALLING THESE HANDLES THAT ARE MELTING, WHICH HAS TO BE THE RESULT OF DEFECTIVE RUBBER. I THINK A DOOR HANDLE OR HATCH HANDLE SHOULD BE MADE TO LAST MORE THAN THREE YEARS. *TR

Suspension
Filed Jul 10, 201348,000 milesMD

I NOTICED A STRANGE NOISE ON THE RIGHT SIDE OF THE CAR, WHICH WAS GETTING LOUDER EVERY DAY. TOOK TO A DEALER, AND I WAS TOLD THAT MY RIGHT STRUT AND STRUT MOUNT CRASHED AND NEEDED A REPLACEMENT. THEY ALSO TOLD ME THAT THE OTHER FRONT STRUT NEEDED A REPLACEMENT. I AM ONLY DRIVING NORMAL ROADS. *TR

Exterior Lighting
Filed Jun 10, 201399,500 milesMN

WE WERE DRIVING ON THE INTERSTATE AT 70 MPH, WHEN THE HEADLIGHTS SUDDENLY WENT OUT. IT WAS DARK AND RAINING, AND WERE UNABLE TO SEE THE ROAD EDGE. WE PUSHED THE EMERGENCY FLASHERS AND WERE ABLE TO SEE HOW CLOSE TO THE ROAD EDGE WE WERE. ABOUT TWO MINUTES LATER, THE LIGHTS BOTH CAME BACK ON AND WE CONTINUED TO DRIVE TO SEEK A SAFER AREA. EVERY 15 MINUTES THE LIGHTS WOULD FLICKER. *TR

Service BrakesCrash
Filed Jun 5, 201395,000 milesOH

SINCE I PURCHASED THE PRIUS IN EARLY 2012 WITH LESS THAN 60,000 MILES, I ALWAYS NOTICED THAT WHEN BRAKING OVER ROUGH SURFACES, THE ABS WOULD KICK IN AND WOULD DELAY THE BRAKING BY AT LEAST 1/2 SECOND PER ABS/STABILITY CONTROL EVENT. WHILE I HAD NEVER HAD AN INCIDENT INITIALLY, THERE WERE MANY CLOSE CALLS. AFTER TALKING WITH THE LOCAL TOYOTA DEALERSHIP, THEY SAID IT WAS PERFORMING AS EXPECTED AND THAT I WAS NOT USED TO THE CAR'S HANDLING CHARACTERISTICS. HOWEVER, ON 6/4/2013, THE BRAKING SYSTEM PERFORMED ITS USUAL DELAY AND DID NOT ALLOW ME TO STOP IN TIME, THEREBY REAR-ENDING ANOTHER PERSON IN A CONSTRUCTION ZONE OVER A ROUGH ROADWAY. THIS NEEDS TO BE SOMETHING THAT NHTSA LOOKS INTO FOR A RECALL SITUATION. THERE ARE TOO MANY COMPLAINTS ALREADY FOR THEM JUST TO IGNORE THIS WHEN THERE ALREADY HAS BEEN A RECALL OF THE 2010 PRIUS FOR THE SAME ISSUE. *TR

Exterior Lighting
Filed Apr 8, 201352,000 milesFL

I NOTICED SOME CONDENSATION IN BOTH FRONT HEADLAMPS SOME TIME AGO BUT JUST THOUGHT IT WAS A COSMETIC PROBLEM. ABOUT THREE DAYS AGO BOTH MY HEADLIGHTS WENT OUT. I TOOK MY CAR TO THE DEALERSHIP AND THEY INFORMED ME THAT THE WATER INSIDE THE HEADLAMPS CAUSED MY HID LIGHTS TO SHORT OUT. I AM OUT OF THE 36 MONTH 36,000 MILE WARRANTY, BUT STILL WITHIN MY EXTENDED WARRANTY'S LIMITS. TOYOTA IS NOT GOING TO COVER THE REPLACEMENT OF THE LIGHT BULBS OR CHANGE OUT THE HEADLIGHTS SINCE I'M PAST THE ORIGINAL WARRANTY COVERAGE LIMIT. I WAS QUOTED BY MY TOYOTA DEALERSHIP OVER $1,500 TO REPAIR THIS PROBLEM. I ALSO FOUND A MEMO FROM TOYOTA (MEMO # T-SB-0188-11) THAT TALKS ABOUT THIS PROBLEM AND STATES THAT UNDER THE OEM WARRANTY, IT SHOULD BE REPLACED AT NO CHARGE TO THE CUSTOMER. *TR

Vehicle Speed ControlCrash
Filed Mar 17, 201323,045 milesCA

I PULLED MY TOYOTA PRIUS INTO MY DRIVEWAY, STEPPED ON THE BRAKE, OPENED THE GARAGE DOOR AND WAITED FOR MY HUSBAND TO GET OUT OF THE CAR. HE OPENED THE PASSENGER SIDE DOOR AND STARTED TO MOVE HIS FOOT OUT THE DOOR BUT BEFORE HE EVEN GOT ONE FOOT OUT, THE CAR SURGED AHEAD AND RAN INTO THE GARAGE, PRETTY MUCH DESTROYING ALL THE STORAGE UNITS ON THE RIGHT SIDE OF THE GARAGE. MY HUSBAND THINKS THE CAR WAS GOING BETWEEN 35 AND 40 MPH. SINCE MY ACCIDENT THERE HAVE BEEN TWO OTHER INCIDENTS OF TOYOTAS ACCELERATING INDEPENDENTLY IN PALO ALTO. ONE RAN INTO A HOUSE ON PARK AVENUE, DESTROYING THE FRONT WALL AND FRONT DOOR OF THE HOUSE. A FEW DAYS LATER, A TOYOTA RAN OVER A CURB, ACROSS A LAWN AND INTO A CORNER OF A HOUSE ON NORTH CALIFORNIA AVE. BOTH OF THESE INCIDENTS WERE REPORTED TO THE POLICE UNFORTUNATELY, I CANNOT GET THE NAME AND CONTACT OF THE OTHER TWO DRIVERS BECAUSE MY NAME IS NOT ON THE POLICE REPORTS. MY QUESTIONS ARE THESE: IS THERE ANY LEGAL WAY TO GET THE INFORMATION ABOUT THESE OTHER 2 DRIVERS? ALSO, SOMEONE TOLD ME THEY THOUGHT THERE IS A CLASS ACTION SUIT OUT AGAINST TOYOTA BECAUSE OF ACCELERATION PROBLEMS. IS THERE ANY WAY TO FIND OUT ABOUT THAT? I AM AWARE THAT THIS IS PROBABLY JUST A PROBLEM I WILL HAVE TO DEAL WITH BUT I ALWAYS TRY EVERYTHING. *TR

Structure › BodyCrash
Filed Mar 4, 201381,000 milesAR

IN AN ATTEMPT TO AVOID ONCOMING CALVES ON A COUNTY DIRT ROAD DRIVER INADVERTANTLY PULLED STEERING WHEEL TO THE RIGHT AND HIT A TREE AT ROAD SIDE. TREE IS TWELVE INCHED FROM ROAD SURFACE. BEFORE SEAT BELT RESTRAINED DRIVER, DRIVER'S FORWARD MOMENTUM BROKE THE STEERING WHEEL. DRIVER WAS NOT INJURED. WENT TO LOCAL HOSPITAL ER. SHERIFF INVESTIGATED. WITH THE EXTENSIVE DAMAGE TO THE FRONT END OF THE VEHICLE THE AIR BAG SHOULD HAVE DEPLOYED. IT DID NOT. PHOTOS TAKEN. YOUR ORGANIZATION IS BEING NOTIFIED AS WE FEEL THE AIR BAG SHOULD HAVE DEPLOYED. WE WILL ALSO CONTACT TOYOTA. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Electrical System
Filed Feb 27, 201326,500 milesMA

WHEN I TURNED ON THE CAR, THE HEADLIGHTS WOULD NOT TURN ON. BOTH LIGHTS HAD BEEN FULLY OPERATIONAL THE DAY BEFORE. BOTH HIGH AND LOW BEAMS ON BOTH SIDES DID NOT WORK, SO IT IS DEFINITELY NOT THE CASE THAT FOUR SEPARATE BULBS OR FUSES ALL BLEW INDEPENDENTLY. I TRIED TURNING THE HEADLIGHT SWITCH ON AND OFF SEVERAL TIMES, BUT THIS DID NOT CORRECT THE PROBLEM. THE FOG LIGHTS DO ILLUMINATE, BUT THAT IS NOT ENOUGH ILLUMINATION FOR SAFE DRIVING IN MY AREA. *TR

Exterior Lighting
Filed Feb 24, 201375,000 milesCA

BOTH LOW BEAMS HAVE GONE OUT WITHOUT ANY WARNING, BUT REPLACING BULBS AND FUSES DOESN'T FIX THE ISSUE. *TR

Service Brakes
Filed Feb 21, 201366,500 milesNJ

I PURCHASED MY 2009 PRIUS 3 YEARS 4 MONTHS AGO. I NOTICED A STRANGE NEW SOUND COMING FROM THE ENGINE. IT WAS A RATTLING NOISE EVERY 15 SECONDS OR SO LASTING APPROXIMATELY 3-4 SECONDS THEN STARTING OVER 15 SECONDS LATER CONSTANTLY REPEATING THIS CYCLE. IT CONTINUED WHEN THE CAR WAS OFF OR ON. I BROUGHT IT IN TO MY TOYOTA DEALERSHIP. THEY CALLED ME THE NEXT DAY WITH VERY UNSETTLING NEWS SAYING IT WAS THE "BRAKE ACCUMULATOR" AS IT WAS LOSING BRAKE PRESSURE AND THE NOISE WAS IT TRYING TO BUILD THE BRAKE PRESSURE BACK UP BUT IT WASN'T HOLDING. HE SAID IT WOULD COST $2,700 TO REPAIR. MY SERVICE REPRESENTATIVE SAID THIS IS A PART THAT SHOULD NOT FAIL AND HAS NEVER BEEN REPLACED BEFORE AT THIS DEALERSHIP. IT WAS A FIRST FOR THEM. I WAS VERY UPSET AS THIS SHOULDN'T BE HAPPENING IN A 3.5 YEAR OLD CAR WITH ONLY 66,500 MILES ON IT THAT HAS BEEN IMPECCABLY MAINTAINED. THE MORE RESEARCH I DID, I SAW THIS WAS OCCURRING QUITE OFTEN IN CAMRY HYBRIDS ALONG WITH THE PRIUS. THIS IS A PART THAT SHOULD NOT BE FAILING AT ALL ESPECIALLY IN NEWER CARS. IF THIS PART IS NOT REPLACED IT CAN LEAD TO CATASTROPHIC BREAK FAILURE. THIS SHOULD BE INVESTIGATED AND ADDED TO TOYOTA PRIUS'S NEVER ENDING RECALL LIST! THIS IS THE LAST TOYOTA I WILL OWN. *TR

Fuel/Propulsion System
Filed Feb 19, 201330,000 milesWA

CAR EXHIBITS SYMPTOMS CONSISTENT WITH FUEL TANK BLADDER COLLAPSE. HAVE OBSERVED WIDELY ERRATIC FUEL GAUGE INDICATIONS AND DIFFICULTY ADDING FUEL - PARTICULARLY IN COLDER WEATHER, (TEMPERATURES BELOW APPROXIMATELY 45 DEGREES F). ON OCCASION IT HAS ALMOST IMPOSSIBLE TO ADD GAS TO A NEARLY EMPTY TANK EVEN AT A TRICKLE AS THE FUEL FILLER AUTO SHUTOFF KEEPS TRIPPING. ATTEMPTS TO ADD EVEN SMALL AMOUNTS OF GAS CAN RESULT IN GAS SPEWING BACK OUT THE FILLING ACCOMPANIED BY BELCHING SOUNDS COMING FROM THE TANK. OFTEN THE TANK CANNOT BE FILLED TO THE ADVERTISED CAPACITY EVEN IN WARMER WEATHER. TOYOTA DEALER SERVICE DENIES EVER HAVING HEARD OF THIS PROBLEM AND HAS OFFERED NO CREDIBLE SOLUTION. ON AN EXTENDED TRIP THIS COULD EASILY RESULT IN BEING STALLED WITH LITTLE WARNING AS THERE IS NO RELIABLE INDICATION OF HOW MUCH USABLE FUEL IS IN THE TANK OR WHEN THE FUEL GAUGE IS GOING TO QUICKLY DROP TO NEAR ZERO. THIS IS ALSO AN ENVIRONMENTAL CONCERN DUE TO EMISSION OF GASOLINE FUMES AND SPURTING OF RAW GAS DURING REFUELING. *TR

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Feb 14, 2013DC

2009 TOYOTA PRIUS. CONSUMER WRITE REGARDS TO VEHICLE BRAKE PROBLEMS. CONSUMER ALSO SENT REVISED TOYOTA DOCUMENT. *SMD THE CONSUMER STATED THE SAME BRAKING PROBLEM EXISTED FOR MODELS BEFORE AND AFTER THE 2010 MODELS. HOWEVER, ONLY THE 2010 MODELS WERE RECALLED.

Exterior Lighting
Filed Jan 31, 201390,000 milesCA

TL* THE CONTACT OWNS A 2009 TOYOTA PRIUS. THE CONTACT STATED THAT WATER PENETRATED THE HEADLIGHT'S PLASTIC COVERING DUE TO IMPROPER SEALING AND CAUSED THE LIGHT BULB TO FAIL. THE DEALER REPLACED THE LIGHT BULB HOUSING BUT THE FAILURE WAS NOT CORRECTED. THE PASSENGER LIGHT BULB FAILED NUMEROUS TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 100,000.

Electrical System
Filed Jan 30, 201364,000 milesDE

THE HEADLIGHTS HAVE BEEN GOING OUT RANDOMLY FOR THE LAST FEW MONTHS BUT ONLY ONE AT A TIME. THIS EVENING WHILE DRIVING HOME FROM A LATE MEETING, BOTH HEADLIGHTS WENT OUT WHILE DRIVING AT 55MPH. I PULLED OFF THE HIGHWAY AND TRIED TURNING THE CAR OFF AND ON AGAIN. HEADLIGHTS WENT ON WHEN I TURNED THE CAR BACK ON, SO I RESUMED DRIVING ONLY TO HAVE THE LIGHTS GO OUT AGAIN! THIS TIME I FLICKED ON THE HIGH BEAMS AND THE LIGHTS CAME ON. I STOPPED TO GRAB A BITE TO EAT FIGURING I COULD DO THE HIGH BEAM TRICK AGAIN. WHEN I STARTED THE CAR, THE LIGHTS WENT ON AND HIGH BEAMS TURNED ON WHEN I ENGAGED THE LEVER. WHILE DRIVING HOME, LESS THAN 2 MILES FROM WHERE I STARTED THE CAR, HEADLIGHTS WENT OUT AND THE HIGH BEAMS DID NOT WORK EITHER WHEN I ATTEMPTED TO TURN THEM ON. I PULLED OVER TO TURN THE CAR OFF AND ON AGAIN BUT WITH NO LUCK THIS TIME. VERY SLOWLY DROVE THE LAST MILE HOME ON THE LESS TRAVELED ROAD WITH MY FLASHERS ON...THIS SITUATION IS INCREDIBLY DANGEROUS. *TR

Fuel System, Gasoline
Filed Jan 25, 201350,000 milesAR

I PULLED UP TO THE GAS PUMP AND COULD NOT PUT GAS IN MY CAR. IT HAD A LITTLE GAS IN IT, BUT THE PUMP CUT OFF BEFORE I COULD GET STARTED. THE CAR HAS HAD A PROBLEM WITH THE BLADDER SINCE ITS INCEPTION. I CAN NEVER FILL UP THE TANK. THE DEALER WANTS ME TO PAY AN ELABORATE AMOUNT TO GET IT FIXED. I WENT OUT ON THE INTERNET AND OTHER PEOPLE ARE HAVING THE SAME PROBLEM WITH NOT BEING ABLE TO FILL UP THEIR TANK. *TR

Power Train
Filed Dec 31, 2012108,000 milesOH

WHILE ENGINE RUNNING AND IN PARKED MODE, ENGINE SUDDENLY RACED AS IF GAS PEDAL WAS DEPRESSED AND VEHICLE LUNGED FORWARD A FEW INCHES. *TR

Exterior Lighting
Filed Dec 22, 201251,000 milesCA

HEADLIGHTS GO OFF BY THEMSELVES. WHEN I START THE CAR BOTH HEADLIGHTS GO ON, BUT AFTER DRIVING A LITTLE WHILE THE LEFT OR RIGHT, OR SOMETIMES BOTH HEADLIGHTS WILL SHUT OFF. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2009 Toyota Prius → · Every Prius year → · How the figures are calculated →