Page 17 of 41 · complaints 801–850 of 2,004

2007 Toyota Prius complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2007 record →

Exterior Lighting
Filed Jul 6, 201271,000 milesVA

MY 2007 TOYOTA PRIUS HEADLIGHTS KEEP BURNING OUT AT RANDOM AND MUCH FASTER THAN ANY HEADLIGHT SHOULD, AND HAVE ALSO DONE SO WHILE I'M DRIVING. MY FIRST HEADLIGHT BURNED OUT ON THE PASSENGER SIDE LAST OCTOBER, WHICH TO ME SEEMED NORMAL, THE CAR WAS THEN 5 YEARS OLD. I BOUGHT AND REPLACED THE HEADLIGHT THE NEXT DAY. SINCE OCTOBER 2011 TO PRESENT DAY (9 MONTHS) I HAVE NOW HAD TO REPLACE BOTH PASSENGER SIDE AND DRIVER SIDE HEADLIGHTS 7 TIMES COMBINED. I HAVE TRIED NUMEROUS DIFFERENT BRANDS OF LIGHTS, AND ALSO HAD A DEALERSHIP CHECK OUT MY WIRING TO BE SURE THERE WERE NO SHORTS OR ANYTHING WRONG WITH THE SETUP, AND THEY CONCLUDED THERE WAS NONE. THE LIGHTS GO OUT AT COMPLETELY RANDOM INTERVALS, ON 2 OCCASIONS THE LIGHT WENT OUT WHILE I WAS DRIVING. AS BOTH PASSENGER AND DRIVER SIDE LIGHTS ARE GOING OUT THIS IS A CLEAR SAFETY ISSUE BECAUSE WHILE THEY HAVE NOT YET GONE OUT SIMULTANEOUSLY, THE TIMINGS ARE SO OFTEN AND RANDOM THAT I FEAR THEY WILL BOTH GO OUT BEFORE I AM ABLE TO REPLACE THE ONE THAT IS OUT. AS I HAVE USED EVERY BRAND OF LIGHT THAT IS AVAILABLE, AND HAD A TOYOTA DEALER CONFIRM THERE IS NOTHING WRONG WITH HOW I INSTALLED THE LIGHTS OR THE WIRING, ITS VERY CLEAR THERE IS SOME KIND OF ISSUE WITH THE PRIUS LIGHTING SYSTEM ITSELF CAUSING THE LIGHTS TO GO OUT. *TR

Exterior Lighting
Filed Jul 1, 201236,330 milesAZ

LIGHTING: 1) HEADLIGHTS: THIS IS THE DATE OF THE FIRST TIME FAILURE OF MY HIGH-INTENSITY HEADLIGHTS. DRIVING UP A REMOTE CURVY MOUNTAIN ROAD ONE HEADLIGHT, MY DRIVERS HEADLIGHT, FAILED AS I WAS NEGOTIATING A HAIRPIN CORNER AND I ALMOST CRA SHED AS I INSTINCTIVELY TOOK MY HAND OFF THE WHEEL TO TURN ON AND OFF MY LIGHTS. THE DEFECTIVE LIGHT TURNED BACK ON USING THIS METHOD. NOW, BOTH HEADLIGHTS ARE FAILING, SOMETIMES BOTH AT THE SAME TIME. I USE THE SAME METHOD TO RESTART THEM, ONLY NOW, THEY ARE NOLONGER FUNCTIONAL SO I CANNOT DRIVE AT NIGHT, OR ON ROADS DURING THE DAY THAT REQUIRE HEADLIGHTS ON. DEALER WOULD NOT WARRANTY THEM AT FIRST FAILURE BECAUSE I WAS 300 MILES OVER WARRANTY PERIOD. 2) TAILLIGHTS: HAVE HAD TO REPLACE BOTH AS THEY BURNED OUT PRIOR TO 36,000 MILES. 3) FRONT RUNNING LIGHTS: ALSO FROM ABOUT 30,000 MILES ON, I HAVE REPLACED THEM EACH, 5 TIMES AS THEY BURNED OUT. NOW THE FUSE BLOWS ANYTIME I INSTALL A NEW FRONT RUNNING LIGHT. *TR

Air BagsCrash1 injured
Filed Jun 28, 201285,000 milesFL

TL* THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THERE WAS A DISTRACTION THAT CAUSED THE CONTRACT TO CRASH INTO THE REAR OF A TRUCK. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE NECK. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 85,000.

Exterior Lighting
Filed Jun 28, 201242,500 milesTX

EITHER ONE OF THE TWO HEADLIGHTS WILL RANDOMLY TURN OFF WHILE DRIVING. THEY WILL SOMETIMES COME BACK ON BY THEMSELVES, OR I CAN RESET THEM BY SWITCHING THE HEADLIGHTS OFF AND ON AGAIN. THE FIRST TIME IT HAPPENED WAS PROBABLY MORE THAN A YEAR, AGO, BUT IT HAS BEEN GETTING WORSE. I AM NO LONGER DRIVING MY CAR AT NIGHT, FOR FEAR OF GETTING INTO A WRECK, UNTIL I CAN GET IT FIXED. *TR

Electrical System
Filed Jun 27, 201293,000 milesCA

I WAS DRIVING ON FREEWAY (US 101 SOUTHBOUND IN MARIN COUNTY CAAT 8:30 AM), DRY WEATHER 60 DEG F. ENTIRE DASHBOARD WENT BLACK (SPEEDOMETER, FUEL GAUGE AND OTHER INDICATOR LIGHTS ALL QUIT PROVIDING READINGS) AND THE ENERGY MONITOR SCREEN PANEL, WHILE STILL LIT, QUIT PROVIDING DATA (THE MILES SHOWN ON THIS PANEL WERE STUCK AT 107). THEREFORE, NO SPEEDOMETER READINGS WERE AVAILABLE. MORE IMPORTANTLY, I HAD EXTREME DIFFICULTY TURNING THE PRIUS OFF WHEN I REACHED MY DESTINATION--DEPRESSED AND HELD POWER BUTTON SEVERAL TIMES, WITH FOOT ON BRAKE AND AUTO IN "PARK". RADIO AND AIR CONDITIONING KEPT RUNNING, DOOR WOULD NOT LOCK AND THE ENERGY MONITOR STILL SHOWED BACKGROUND INFORMATION. OTHERWISE, PRIUS DROVE NORMALLY. THIS WAS THE SECOND TIME THIS HAPPENED IN LAST TWO WEEKS. AFTER SEVERAL TRIES, HOLDING POWER BUTTON DOWN FOR SEVERAL SECONDS, I FINALLY DID GET THE PRIUS TO SHUT OFF. AND, WHEN RESTARTED, THE DASHBOARD APPEARED TO OPERATE NORMALLY. NOT HAVING DASHBOARD INDICATORS WHILE DRIVING IS DISTURBING, BUT AUTO COULD BE OPERATED. NOT BEING ABLE TO TURN VEHICLE OFF IS MORE PROBLEMATIC BECAUSE IT IS DIFFICULT TO TELL PRIUS WAS NOT SHUT DOWN (THE FAN CONTINUES RUNNING WHEN THE CAR SHUTS DOWN NORMALLY AND ELECTRIC MOTOR IS ALMOST SILENT)--MY INDICATION WAS THAT THE RADIO WAS STILL ON AND AIR CONDITIONING WAS STILL RUNNING. IF THE CAR HAD BEEN IN DRIVE, IT COULD HAVE TAKEN OFF AS ELECTRIC MOTOR WAS STILL ON (I TESTED WHEN I THOUGHT IT WAS PECULIAR THAT RADIO WAS STILL ON). *TR

Structure › BodyCrash1 injured
Filed Jun 26, 201248,000 milesCA

ON MY WAY HOME FROM WORK ON THE FRONTAGE ROAD ALONG I-5. MY TIRES HIT THE GRAVEL AND I LOST CONTROL. I WENT THROUGH THE GRASS ON THE SIDE OF THE ROAD DOWN A DIP AND LANDED ON THE PASSENGER SIDE OF THE CAR ON THE RAILROAD TRACKS. I BEGAN TO ROLL AND ROLLED THE CAR FROM SIDE TO SIDE AT LEAST 15 TIMES. A ROW OF TREES IS WHAT STOPPED ME. THE ENGINE WAS STILL RUNNING AND I WAS STILL BUCKLED IN THE DRIVERS SEAT. I HAD TO KICK OUT THE WINDSHIELD IN ORDER TO GET OUT OF THE CAR. I WENT TO EMERGENCY THAT NIGHT WHERE I WAS X-RAYED AND CHECKED OUT. I ENDED UP WITH ONLY MAJOR BRUISING ON THE LEFT SIDE OF MY BODY, THE CHP THAT RESPONDED WAS SURE I WAS DEAD. THEY TOLD ME THEY EXPECTED TO SEE A DEAD BODY IN THE CAR. I BARELY ESCAPED WITH MY LIFE AND THE AIR BAGS NEVER DEPLOYED IN THE CAR. *JB

Exterior Lighting
Filed Jun 13, 2012104,000 milesAZ

PURCHASED THE CAR USED AND IMMEDIATELY NOTICED THAT THE PASSENGER SIDE HEADLIGHT WOULD GO OUT INTERMITTENTLY WITH NO WARNING OR APPARENT REASON. TURNING THE LIGHTS OFF AND BACK ON WOULD BRING BOTH LIGHTS BACK ON. NOW - A YEAR LATER - THE SAME THING IS HAPPENING WITH BOTH HEADLIGHTS. VERY SCARY. HAVE BEEN ADVISED BY A TOYOTA DEALER THAT THE PROBLEM IS BULB BURNOUT. HOW CAN THAT BE WHEN THEY COME ON INITIALLY AND WORK INTERMITTENTLY??? THE COST TO REPLACE BOTH BULBS IS $527! THIS IS A SERIOUS SAFETY CONCERN. CAN'T AFFORD A FIX. WHAT TO DO?? *TR

Air BagsCrash
Filed Jun 7, 201226,228 milesDE

MY SON WAS ATTEMPTING TO MAKE A U-TURN AND WAS HIT BY A CAR GOING THE SAME DIRECTION. HIS HEAD BROKE THE DRIVER SIDE WINDOW AND THE AIR BAG DID NOT DEPLOY. THE AIR BAG IN THE OTHER CAR DID OPEN.

Structure
Filed May 29, 201227,000 milesFL

MY 2007 TOYOTA PRIUS' REAR HATCHBACK LATCH RUBBER COVERING HAS MELTED INTO BLACK GOO. EVERY TIME I OPEN THE HATCH IT GETS ALL OVER MY FINGERS. I ASKED MY DEALER IF TOYOTA HAD RECALLED THE LATCH AND WAS TOLD NO. I DIDN'T HAVE IT REPLACED THEN BECAUSE IT IS VERY EXPENSIVE. HOWEVER I CAN'T TAKE IT ANYMORE AND AM GOING TO GET IT REPLACED BEFORE THE LATCH FAILS TO OPEN. IT IS GOING TO COST $257! THIS IS A SAFETY ISSUE AND A DEFECT ISSUE, NOT A NORMAL WEAR AND TEAR ITEM. TOYOTA HAS KNOWN ABOUT THIS AND DONE NOTHING TO FIX IT BY ISSUING A RECALL. SHAMEFUL. *TR

Exterior Lighting
Filed May 25, 2012166,000 milesTX

THE HEAD LIGHTS JUST GO OFF WHILE YOU ARE DRIVING AND YOU MUST TURN THEM OFF AND BACK ON AGAIN TO GET THEM TO WORK .I ALREADY HAD THIS REPAIRED AND IT IS HAPPENING AGAIN AND TO MY KNOWLEDGE THERE HAS NOT BEEN A RECALL AND OBVIOUSLY ITS A SAFETY HAZARD. *TR

Structure › Body › Trunk Lid
Filed May 17, 201292,635 milesCA

THE TRUNK HINGE HAS MELTED, IT LOOKS LIKE THE PLASTIC ON THE HINGE HAS COME APART THUS NOT ALLOWING THE TRUNK TO CLOSE. I'VE TAKEN IT TO THE DEALER TWICE NOW WITH THE SAME PROBLEM. *TR

Structure › Body
Filed May 16, 2012TX

AFTER ONLY ABOUT 4 YEARS USE, THE RUBBER COVER ON THE HATCH RELEASE HANDLE (THE EXTERIOR HANDLE OF THE REAR HATCH) OF OUR 2007 TOYOTA PRIUS, MELTED INTO A STICKY TARRY BLACK RUBBERY GOOEY MESS. I CAN BEST DESCRIBE IT AS BEING A VISCOUS BLACK GLOB LIKE ROOFING TAR. TO OPEN THE HATCH, YOU HAVE TO TOUCH THIS BLACK GOO EACH TIME, WHICH MAKES IT DIFFICULT TO OPERATE THE HATCH RELEASE. WE BELIEVE THIS MELTING PROCESS STARTED AT ABOUT THE 3 YR. MARK. WE LIVE IN TEXAS WHERE TEMPERATURES WERE EXTREMELY WARM LAST SUMMER. APPARENTLY TOYOTA KNOWS ABOUT THIS, AND IS SELLING THE ENTIRE WIRING HARNESS FOR $96 PLUS REPAIR COSTS, AND HAS DONE NOTHING ABOUT RECALLING THIS. FROM A SAFETY PERSPECTIVE, THIS MEANS YOU CAN EXPERIENCE EXTREME DIFFICULTY OPENING THE REAR HATCH (A LIFE SAFETY ACCESS POINT), AND WILL GET STICKY BLACK TAR ON YOU FROM THE MELTED DOWN RUBBER COVER OF THE EXTERIOR HATCH RELEASE HANDLE. I HAVE HAD SEVERAL INSTANCES WHERE I WAS NOT ABLE TO GET THE HATCH OPEN ON AN EXTREMELY HOT DAY. TO ME, THIS IS BOTH A SERIOUS LIFE SAFETY ISSUE AND A SERIOUS QUALITY DEFECT THAT TOYOTA IS OPTING TO IGNORE AND ONLY FIXING ON VEHICLES WITH EXTENDED WARRANTIES, SINCE THE FAILURE APPEARS TO OCCUR AT AROUND THE 3 YEAR MARK (IE AFTER 3 YEARS OF EXPOSURE TO THE BRIGHT SUN IN FLORIDA FOR EXAMPLE). I AM AWARE OF THE OUTSTANDING WORK DONE BY NHTSA ON OTHER SAFETY ISSUES, INCLUDING THE PROBLEM WITH RUSTY FRAMES ON 02 ISUZU AXIOMS, AND I FIND THIS PROBLEM TO BE SIMILAR IN NATURE, SO I AM ASKING FOR YOU

Exterior Lighting › Headlights
Filed May 15, 201295,000 milesOH

WHILE DRIVING THE HEADLIGHTS WILL SHUT OFF. SOMETIMES THE DRIVERS SIDE WOULD GO OUT. SOMETIMES THE PASSENGER SIDE WOULD GO OUT. SOMETIMES BOTH HEADLIGHTS WILL GO OUT. IF YOU TURN OFF THE HEADLIGHTS AND TURN THEM BACK ON THEY WILL WORK FOR VARIOUS AMOUNTS OF TIME. DEALER MECHANIC STATES THIS IS AN EXTREMLY COMMON OCCURANCE WITH THIS VEHICLE. REPAIR COST WAS QUOTED AT APPROX $600 TO REPLACE THE HEADLIGHTS AND THAT POSSIBLY THIS COULD NOT FIX THE PROBLEM AND COULD NEED FURTHER REPAIRS BUT THIS IS WHERE THEY START WITH THIS KNOWN ISSUE. *JS

Electrical System
Filed May 9, 201281,670 milesTX

WHEN I STARTED MY PRIUS AND THE DASH LIGHTS DID NOT COME ON (FUEL GAUGE, MILEAGE, SPEEDOMETER ETC). I PUT THE CAR IN REVERSE AND THE BACKUP CAMERA PICTURE DID NOT APPEAR ON THE SCREEN. THE SCREEN WAS ON BUT CONTINUED TO SHOW THE CONSUMPTION SCREEN. I THEN PUT THE CAR IN PARK AND HIT THE POWER BUTTON AND THE CAR WOULD NOT TURN POWER OFF. I PUT THE CAR IN DRIVE THEN PARK AND REVERSE THEN PARK SEVERAL TIMES HITTING THE POWER BUTTON AFTER EACH TRY AND THE CAR EVENTUALLY POWERED OFF. I STARTED THE CAR AGAIN AND HEADED TO THE GOLF COURSE AND CALLED TOYOTA AND MADE AN APPOINTMENT FOR THE SAME DAY. THE NEXT TIME I GOT IN THE CAR (ABOUT 4 HOURS LATER) THE DASH LIGHTS CAME ON AND I DROVE HOME AND THE CAR POWERED OFF NORMALLY. I CANCELLED THE APPOINTMENT AT TOYOTA FOR NOW AND WILL SEE WHAT HAPPENS. THE SERVICE PERSON AT THE DEALERSHIP SAID THAT SHE HAD NOT HEARD OF THIS PROBLEM. *TR

Structure › Body › Tailgate
Filed May 4, 2012TX

2007 TOYOTA PRIUS - TAILGATE SWITCH MELTED AND MAKES OPENING THE TAILGATE DIFFICULT AND MESSY. *TR

Electrical System
Filed Apr 29, 201246,000 milesTX

HEADLAMPS TURN OFF ON THEIR OWN INTERMITTENTLY. THE LEFT LIGHT WILL GO OFF MORE THAN THE RIGHT. I USUALLY CORRECT THE SITUATION BY TURNING OFF THE LIGHTS THEN BACK ON. THIS PROBLEM HAS INCREASED IN FREQUENCY. I READ IN AN ONLINE FORUM (PRIUSCHAT) THAT THIS IS A COMMON PROBLEM. *TR

Exterior Lighting
Filed Apr 15, 201230,000 milesGA

PASSENGER HEADLAMP WENT OUT AFTER APPROXIMATELY 30,000 MILES. REPLACED IT ALONG WITH DRIVER SIDE BULB. NOW BOTH SIDES ARE OUT (LOW BEAMS ONLY) AS WELL AS PASSENGER SIDE TAILLIGHT. ALL OTHER LIGHTS ARE WORKING FINE. THE FUSES ARE INTACT. TURNING OFF AND ON HASN'T HELPED. CAR STILL HAS JUST OVER 45,000 MILES. *TR

Exterior Lighting
Filed Apr 6, 201248,000 milesWA

HID HEADLIGHTS FAILED, GO ON AND OFF AT RANDOM TIMES. IT STARTED AT 45,000 MILES AND THE DEALERSHIP REPLACED THEM AT NO COST TO ME AND NOW THE LIGHTS ARE FAILING AGAIN AT 109,000. I WAS TOLD NOT TO TURN THEM ON DURING DAYLIGHT TO HELP THEM LAST LONGER. I USE THEM DURING THE DAY, DEPENDING ON WHAT ROAD I AM ON FOR SAFETY REASONS. I DON'T BELIEVE THAT LIGHTS SHOULD FAIL SO FREQUENTLY.

Exterior Lighting
Filed Mar 30, 201268,000 milesMI

TL* THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING 40 MPH WHEN THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE WAS 68,500.

Steering
Filed Mar 29, 2012100,000 milesTX

WHILE DRIVING THE POWER STEERING WENT OUT SUDDENLY CAUSING A TOTAL LOSS OF ASSISTED STEERING. WHICH CAUSED AN ABRUPT CHANGE IN STEERING ABILITY ALMOST CAUSING ME TO HIT A CAR WHILE TURNING. THE DEALER DETERMINED IT WAS THE ECM AND NEEDED A NEW ONE AT AN ASTRONOMICAL COST OF OVER $1000 TO FIX. *JS

Exterior Lighting
Filed Mar 24, 201245,000 milesHI

1. THE RIGHT-FRONT HEADLIGHT OFTEN GOES OUT AFTER THE CAR HAS BEEN DRIVEN FOR A WHILE. (FORTUNATELY, BOTH HEADLIGHTS DON'T HAVEN'T OUT YET!) THIS REALLY SHOULD BE CONSIDERED A SAFETY ISSUE - WHY ISN'T THERE A RECALL? 2. THE BACK-UP CAMERA OFTEN STOPS WORKING FOR A FEW DAYS AT A TIME. THIS IS A PROBLEM, GIVEN THE VERY POOR VISIBILITY THE MIRRORS HAVE BEHIND THIS CAR. *TR

Exterior Lighting › Headlights
Filed Mar 20, 201260,000 milesCA

HEADLIGHT ON DRIVER SIDE INTERMITTENTLY GOES ON AND OFF (MOSTLY STAYS OFF) AND HAS BEEN DOING THIS FOR 60,000+ MILES (I HAVE 127,000 MILES ON IT NOW). I GOT QUOTED A HUGE AMOUNT TO REPLACE THE LIGHT - $100+ FOR THE LIGHT AND ONE HOUR OF LABOR. RIDICULOUS! I SEE THAT MANY MORE HAVE HAD THIS SAME PROBLEM AND I JUST THINK TOYOTA SHOULD DO SOMETHING REGARDING THIS OBVIOUS DEFECT. SO, DECIDED TO DO THIS OFFICIAL COMPLAINT. I SHOULD HAVE DONE THIS A LONG TIME AGO! IT IS VERY DANGEROUS DRIVING AROUND WITH ONE HEADLIGHT BUT WHO IS TO SAY THE PROBLEM WOULD FIX ITSELF EVEN IF I GET THE LIGHT REPLACED. SOMETHING IS TERRIBLY WRONG! *KB

Electrical System
Filed Mar 10, 201270,000 milesCA

THE HEADLIGHTS KEEP GOING OUT. THIS HAPPENS AT ANY SPEED AND IN ANY CLIMATE. FLICKERING THEM OFF AND ON ALLEVIATES THE PROBLEM. BEEN HAPPENING FOR CLOSE TO 2 YEARS NOW. *TR

Exterior Lighting
Filed Mar 6, 2012CA

HID HEADLIGHT RANDOM FAILURE WHILE DRIVING PRIUS. UNRELIABLE TO DRIVE VEHICLE DURING THE NIGHT. *TR

Exterior Lighting
Filed Mar 1, 201260,000 milesCA

THE HEADLIGHTS OF MY PRIUS ARE HID AND AT 60,000 THE RIGHT LIGHT INTERMITTENTLY BEGAN TURNING OFF RANDOMLY AND NOW BOTH ARE DOING IT IN THE MATTER OF A MONTH. AT TIMES BOTH HEADLIGHTS WILL BE COMPLETELY OUT AND IT REQUIRES YOU TO TURN THE LIGHTS OFF AND BACK ON TO GET THEM TO WORK. A DEFINITE SAFETY HAZARD. BOTH LIGHTS ARE NOW TURNING OFF SEVERAL TIMES IN A 30 MINUTE PERIOD. *TR

Vehicle Speed Control › Accelerator PedalCrash
Filed Feb 27, 2012WI

SUDDEN ACCELERATION WHILE ENTERING ONE OF THE STATE OF WISCONSIN EMISSION TESTING CENTERS FOR ANNUAL REQUIRED TEST. I HAD 10 TO 15 SECONDS TO RESPOND AFTER THE CAR TOOK OFF. I PLACED BOTH FEET ON THE BRAKE AND THE CAR WOULD NOT STOP, AS THERE WAS NO TIME TO TRY ANYTHING ELSE. I HAD TO CHOOSE TO HIT THE TESTING CENTER OR A POST; I MADE A CONSCIOUS DECISION TO HIT THE POST. THE AIR BAG DEPLOYED. INSURER DECLARED PRIUS A TOTAL LOSS. CAR HAD 2009 RECALL FOR FLOOR MATS AND ACCELERATOR AT TOYOTA DEALER. PICTURE AFTER CRASH, SHOWED THE FLOOR MATS IN PLACE. CAR HAD 50,000 MILE MAINTENANCE AT DEALER 11 DAYS PRIOR TO CRASH. UPDATED 02/28/12 *BF

Exterior Lighting
Filed Feb 25, 201236,732 milesAZ

DRIVERS SIDE HEADLIGHT FAILS INTERMITTENTLY. *TR

Exterior Lighting
Filed Feb 25, 201268,000 milesAZ

DRIVERS SIDE HEADLIGHT FAILS INTERMITTENTLY. FIRST FAILURE WAS AT 39K MILES. *TR

Structure › Body
Filed Feb 25, 2012TX

VEHICLE WAS PURCHASED NEW IN 2007 IN HOUSTON, TX. IN SUMMER OF 2010 THE RUBBERIZED COVER TO THE BACK LATCH BEGAN TO MELT AND HAS BECOME MALFORMED DURING HOT WEATHER. THIS HAS RESULTED IN DIFFICULTY OPENING THE BACK HATCH DOOR, SINCE THE MALFORMED RUBBER HAS MADE IT, AT TIMES, ALMOST IMPOSSIBLE TO PRESS WITH ENOUGH FORCE ON THE PORTION OF THE HANDLE REQUIRED TO RELEASE THE LATCH. INABILITY TO OPEN DOORS ON A VEHICLE IS OBVIOUSLY A SAFETY CONCERN. THE HANDLE CONTINUES TO MALFORM DURING HOT WEATHER, RESULTING IN AN ONGOING CHANGE IN THE SHAPE OF THE HANDLE COVER THAT SOLIDIFIES INTO THIS SHAPE FOR THE REMAINDER OF THE YEAR (COOLER WEATHER) - MAKING IT EVEN MORE DIFFICULT TO OPEN THE DOOR SINCE THE RUBBER IS FAR STIFFER IN ITS NORMAL STATE. AS A SEPARATE ANNOYANCE, WHEN IN THE MELTED STATE, THE HANDLE LEAVES A TAR-LIKE SUBSTANCE ON YOUR HANDS WHENEVER TOUCHING THE HANDLE. *TR

Exterior Lighting
Filed Feb 19, 201274,000 milesKS

DRIVERS SIDE HID HEADLIGHT IN MY 2007 TOYOTA PRIUS WENT OUT TWICE IN 5 MINUTES WHILE DRIVING. I WAS ABLE TO RESOLVE THE ISSUE BOTH TIMES BY TURNING THE LIGHTS COMPLETELY OFF AND BACK ON. THE FIRST TIME THE LIGHT WENT OUT, A DRIVER NEXT TO ME NOTIFIED ME AS I WAS GETTING ON THE INTERSTATE. I PULLED THE CAR OVER ON THE INTERSTATE, TURNED THE LIGHTS OFF AND BACK ON, WHICH RESOLVED THE ISSUE. THE SECOND TIME THE DRIVERS SIDE LIGHT WENT OUT WAS WHEN I WAS DRIVING DOWN THE DARK INTERSTATE AT NIGHT AT APPROX. 60 MPH. THIS WAS WITHIN 5 MINUTES OF THE FIRST INCIDENT. *TR

Structure › Body › Hatchback/Liftgate
Filed Feb 19, 201240,000 milesTN

REAR HATCH DOOR LATCH FAILURE, STARTING WITH SOFTENING AND DEFORMATION OF THE RUBBER-LIKE COVER AND PROGRESSING TO LATCH NOT OPENING, ESPECIALLY IN COLD WEATHER. *TR

Exterior Lighting
Filed Feb 11, 201277,000 milesWI

HID LIGHTS TURN OFF ANYTIME THEY WANT FOR NO REASON. TURN LIGHTS ON AND OFF TURN BACK ON POSSIBLY STAY ON FOR SECONDS OR FOR AWHILE. THIS IS COMPLETE CRAP AND VERY FRUSTRATING. I SEE TONS OF COMPLAINTS ONLINE AND NO FIXES. IF TOYOTA WANTS TO FALL TO THE WAYSIDE THEY SHOULD CONTINUE TO MAKE PRODUCTS LIKE THIS. *TR

Structure › BodyFire
Filed Feb 8, 201255,000 milesDE

TL* THE CONTACT OWNS A 2007 TOYOTA PRIUS. WHILE PARKED, THE CONTACT NOTICED THAT HE RUBBER COVER ON THE HATCH RELEASE LATCH WAS MELTED AND MAKING IT DIFFICULT TO OPEN THE HATCH. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN STATED TO THE CONTACT THAT THE HATCH RELEASE ASSEMBLY WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

Exterior Lighting
Filed Jan 29, 201267,455 milesWI

MY LEFT HEADLIGHT KEEPS GOING OFF AND THEN BACK ON. SOMETIMES HITTING A BUMP ON THE ROAD CAUSES IT TO TURN OFF/ON. OTHER TIMES I CAN MANUALLY TURN THE HEADLIGHTS OFF AND IT WILL COME BACK ON. SEVERAL TIMES, WE HAVE TRIED TO GET IT BACK ON, AND NO POSITIVE RESULTS. THIS HAPPENS SEVERAL TIMES A DAY. ORIGINALLY I THOUGHT IT WAS A BULB BUT WHEN I TOOK IT IN, BULB WAS FINE. WIRES ARE NOT LOOSE. I SEE NUMEROUS COMPLAINTS ABOUT THIS AND SEE THAT TOYOTA HAS NOT DONE A RECALL ON THIS. I HAVE YOUNG CHILDREN AND IT MAKES ME EXTREMELY NERVOUS BECAUSE I FEAR THAT THIS WILL HAPPEN TO THE OTHER HEADLIGHT AT NIGHT. *TT

Exterior Lighting
Filed Jan 25, 201230,214 milesVA

MY HEADLIGHTS STARTED FAILING AT 30,214 MILES AND I TOOK MY CAR IN FOR SERVICE, THEY REPLACED THE RIGHT HEADLIGHT. AT 32,571 THEY REPLACED MY LEFT HEADLIGHT. I NOW HAVE THE SAME PROBLEM WITH THE LEFT HEADLIGHT WHICH EVEN AFTER REPLACING THE BULB, WILL NOT WORK. I HAVE CONTACTED TOYOTA AND THEY WANT ME TO INCUR THE EXPENSE OF HAVING IT DIAGNOSED AT THEIR DEALERSHIP BEFORE THEY WILL EVEN CONSIDER COVERING IT EVEN THOUGH THERE WAS A CLASS ACTION LAWSUIT OF WHICH I WAS NEVER MADE AWARE. AS AGREEMENT, TOYOTA AGREED THAT THEY WOULD EXTEND THE WARRANTY ON THE BULBS AND IF YOU WERE OUTSIDE THE EXTENDED WARRANTY, THEY WOULD STILL FIX THE LIGHTS IF YOU HAD DOCUMENTED PROBLEMS PRIOR TO THE WARRANTY PERIOD EXPIRING. I HAVE THE EVIDENCE YET THEY WANT ME TO INCUR AN EXPENSE SO THEY KNOW WHAT'S WRONG. I FEEL THIS IS TOTALLY WRONG. *TR

Latches/Locks/Linkages
Filed Jan 4, 2012VA

THE REAR HATCH RELEASE ON MY 2007 TOYOTA PRIUS HAS BEGUN TO DETERIORATE AND TURN INTO A RUBBERY AND STICKY BLACK MESS. THIS ISSUE INTERFERES WITH THE USE OF THE HATCH AS THE RUBBER NOT ONLY GETS ON YOUR FINGERS BUT APPEARS TO BE BLOCKING THE RELEASE MECHANISM. THE DETERIORATION STARTED DURING THE SUMMER OF 2011. THE ISSUE HAS WORSENED AND YESTERDAY I WAS UNABLE TO OPEN THE REAR HATCH WHATSOEVER. *TR

Exterior Lighting
Filed Jan 4, 201272,000 milesCA

HEAD LIGHTS WENT OUT AT NIGHT. HAD THEM REPLACED AT AAA REPAIR SHOP IN SAN JOSE,CA. COST $300. TOYOTA WANTED $600.00. THEN THEY WENT OUT AT NIGHT AGAIN ON DEC 2010 REPLACE AGAIN IN SUSANVILLE,CA. COST$300.00. THEN TOYOTA CAME OUT WITH RECALL NOTICE WITH A WRITTEN REPORT TO REPLACE LIGHTS AND POWER UNIT ALL AT ONCE. THEN THEY JUST WENT OUT AGAIN DEC 2011. DO NOT KNOW COST YET. NO ACCIDENTS FROM THESE OUTAGES BUT THERE COULD HAVE BEEN. THEY WENT OUT AT NIGHT NOT AT THE SAME TIME BUT COULD HAVE. THIS TIME ONLY THE DRIVER SIDE WENT OUT. IT COMES ON THEN GOES OUT THEN COMES ON AGAIN ONLY FOR ABOUT 30 SECONDS. I THINK THERE IS TROUBLE WITH THE POWER UNIT OR BAD DESIGN. *TR

Electrical System
Filed Jan 3, 20121,000 milesUT

THE MILEAGE IS BETWEEN 30 AND 35 MPG, WHICH IS A LONG WAYS FROM THE STICKER CLAIM. THE HEADLIGHT GOES ON AND OFF INTERMITTENTLY, EVEN THOUGH REPLACED SEVERAL TIMES. SECOND HEADLIGHT IS ALSO FAILING. THE BLOWER WORKS ONLY INTERMITTENTLY, USUALLY AFTER HITTING A LARGE BUMP IN THE ROAD. *TR

Exterior Lighting
Filed Jan 3, 201288,000 milesCA

HEADLIGHTS FAILED. LIGHTS WENT COMPLETELY OUT (BOTH SIDES) WHILE ON HIGH BEAMS WHILE DRIVING ON A RURAL WINDY ROAD. I COULD HAVE BEEN KILLED! I HAD TO PULL OVER WHEN THEY WENT OUT AND I WAS DRIVING ON A RURAL WINDY ROAD WITH LOTS OF DEER. I CALLED MY HUSBAND AND HE HAD ME TURN ON MY FOG LAMPS TO GET HOME. MY LIGHTS THEN ONLY WORKED ON LOW BEAMS, BUT THEN WITH IN A FEW DAYS THE PASSENGER LOW BEAM GOES OUT AFTER ABOUT 5-10 OF OPERATION. NOW BOTH, ON LOW BEAMS ARE GOING OUT AFTER 5-10 MINUTES OF OPERATION - HIGH BEAMS DO NOT WORK AT ALL. TOOK TO DEALERSHIP, TOLD ME IT IS THE HID LIGHTS AND WOULD COST OVER $300 TO CHANGE BOTH. THIS IS INSANE!!!!! YOUR AGENCY KNOWS THIS IS A SAFETY PROBLEM AND HAS DECIDED TO LET BIG CORP GET AWAY WITH ROBBING US. YOU ARE JUST AS BAD AS TOYOTA FOR LETTING THEM KNOWINGLY GET AWAY WITH THIS AND NOT EVEN WARNING US OWNERS ABOUT THIS HAPPENING. IN ADDITION, MY REAR DRIVERS SIDE TAIL LIGHT IS NOW OUT AND I WAS PULLED OVER FOR A FIX IT TICKET. SOMETHING IS SERIOUSLY WRONG WITH THE PRIUS AND YOU ARE COVERING IT UP. *TR

Exterior Lighting
Filed Jan 3, 201270,000 milesNY

WHEN DRIVING THE HEADLIGHTS OF MY 2007 PRIUS TURN OFF. IT BEGAN HAPPENING ON THE PASSENGER SIDE HEADLIGHT VERY INTERMITTENTLY, IN THE PAST FEW MONTHS IT BEGAN HAPPENING MORE AND MORE OFTEN TO THE POINT NOW WHERE MY PASSENGER SIDE HEADLIGHT TURNS OFF EVERY TIME I DRIVE AT NIGHT. THE HEADLIGHT WILL TURN BACK ON AFTER SWITCHING THE ON/OFF SWITCH BUT AFTER A FEW SECONDS TURNS OFF ON ITS OWN AGAIN. IT MAINLY HAPPENS WITH MY PASSENGER SIDE LIGHT BUT AT TIMES BOTH HEADLIGHTS TURN OFF COMPLETELY. THIS HAPPENS UNEXPECTEDLY AND CAUSES A SAFETY ISSUE WHEN DRIVING ON RURAL ROADS. I AM VERY CONCERNED WITH THIS AND THE FACT THAT TOYOTA HAS DONE NOTHING TO ADDRESS THE ISSUE. I UNDERSTAND THE CLASS ACTION LAWSUIT FILED, I WAS NOT A PART OF THAT AS I WAS UNAWARE IT WAS EVEN OCCURRING. *TR

Exterior Lighting
Filed Dec 30, 201150,000 milesMI

PASSENGER HEADLIGHT WENT OUT WHILE DRIVING. WHEN I WENT TO REPLACE IT THE NEXT DAY, THE LIGHT WAS WORKING. TODAY (DEC 30, 2011) PROBLEM OCCURRED AGAIN. *KB

Exterior Lighting › Headlights
Filed Dec 29, 201135,000 milesTX

HID LIGHT RANDOMLY GO OUT. SOMETIMES THE DRIVER SIDE, SOMETIMES THE PASSENGER SIDE...SOMETIMES BOTH. THEY USUALLY COME BACK ON BY TURNING THEM OFF AND BACK ON AT THE SWITCH. DEALER QUOTED $700 PER LIGHT TO FIX. RIDICULOUS FOR EARLY FAILURE OF A "UPGRADED" LIGHT OPTION THAT WE HAD TO PAY EXTRA FOR WHEN WE PURCHASED THE CAR. *KB

Exterior Lighting
Filed Dec 28, 2011135,980 milesCA

APPROXIMATELY ONE WEEK AFTER HAVING MY BATTERY REPLACED BY A TOYOTA DEALERSHIP IN TEMECULA, CA THE DIGITAL DISPLAY ON MY DASHBOARD STOPPED WORKING AND NO LONGER DISPLAYED MY SPEED, GAS TANK GAUGE, TRIP MILEAGE OR TOTAL MILEAGE. AFTER ANOTHER WEEK OR SO PASSED, THE DISPLAY, OR CLUSTER DISPLAY, AS IT IS LISTED ON A TOYOTA REPAIR ESTIMATE FROM NOVEMBER 3, 2011, WOULD WORK INTERMITTENTLY BY AGAIN DISPLAYING MY SPEED, GAS TANK GAUGE, ETC. THE DISPLAY WOULD SOMETIMES WORK FOR A FEW HOURS AND THEN STOP WORKING, AND NOT WORK AGAIN FOR SEVERAL DAYS OR A WEEK OR MORE. CURRENTLY, IT THE DISPLAY CONTINUES TO WORK INTERMITTENTLY ONLY, CAUSING ME TO DRIVE FOR DAYS OR A WEEK OR MORE WITH NO VISUAL DISPLAY OF HOW FAST I AM DRIVING OR HOW MUCH GAS I HAVE REMAINING IN MY TANK. THIS FAILURE OF THE CLUSTER DISPLAY IS A HAZARD TO ME AND ESPECIALLY TO MY YOUNG TEENAGE DAUGHTER BECAUSE WE DO NOT KNOW FOR SURE HOW FAST WE ARE DRIVING OR HOW MUCH GAS WE HAVE REMAINING AT ANY GIVEN TIME WHEN THE DISPLAY STOPS WORKING. I HAD MY VEHICLE INSPECTED BY THE TOYOTA DEALERSHIP IN TEMECULA, CA AND THEY RECOMMENDED REPLACING THE COMBO METER SINCE THEY BELIEVE THERE IS AN OPEN CIRCUIT IN THE COMBO METER, BUT THEY COULD NOT GUARANTEE THAT THEIR RECOMMENDATION WOULD RESOLVE THE PROBLEM. THEY THEN ADVISED ME THAT A SERVICE BULLETIN WAS ISSUED FOR PROBLEMS WITH THE CLUSTER DISPLAY, BUT NO RECALL HAS BEEN ORDERED AND THEY COULD NOT COVER THE COST OF FIXING THE PROBLEM UNDER WARRANTY. I THEN CALLED TOYOTA CORPORATE OF

Electrical System
Filed Dec 28, 2011WA

2007 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO A SERIOUS ELECTRICAL FAILURE *TGW THE CONSUMER HAD TO CALL AAA FOR EMERGENCY ROAD SIDE ASSISTANCE. WHEN THE CONSUMER WENT TO THE DEALER TO THE RETRIEVE THE VEHICLE, HE WAS HANDED A REPAIR CHARGE OF OVER $ 5,300. THE CONSUMER STATED THE CAUSE OF THE FAILURE WAS INCORRECTLY JUMP STARTING THE VEHICLE. ACCORDING TO THE DEALER, THE INCORRECT PROCEDURE IN ATTEMPTING TO JUMP START THE VEHICLE LEAD TO A MAIN FUSE FAILURE AND COMPLETE FAILURE OF THE INVERTER-CONVERTER.

Exterior Lighting
Filed Dec 26, 2011100,000 milesMN

ONE OR THE OTHER HEADLIGHT WILL GO OUT RANDOMLY WHILE DRIVING DOWN THE ROAD AT NIGHT. THE ONLY WAY TO GET THE HEADLIGHT TO GO BACK ON IS TO TURN THE HEADLIGHTS OFF USING THE HEAD LAMP SWITCH ON THE DRIVERS STEERING COLUMN BY TURNING IT OFF AND ON QUICKLY WHILE DRIVING. THIS HEAD LIGHT GOING OUT SAFETY ISSUE WILL OCCUR TO EITHER HEADLIGHT AT ANY MOMENT, BUT SEEMS TO ALTERNATE BETWEEN THEM. HAVE NOT LOST BOTH HEAD LIGHTS AT THE SAME TIME YET. THIS LOSS OF HEAD LIGHTS WILL CONTINUE TO OCCUR EVERY 2 -3 MINUTES. THIS IS A SAFETY ISSUE AND THE DISTRACTION MAKES IT HARD TO WATCH AHEAD ON THE ROAD FOR ANY OBSTACLES OR TO WATCH FOR WILDLIFE AHEAD AND MAKES IT HARD TO SEE ANYTHING AT A SAFE DISTANCE. *TR

Exterior Lighting
Filed Dec 26, 201157,000 milesGU

THE HEADLIGHTS TURN OFF WHILE DRIVING. SOMETIMES ONE , OTHER TIMES BOTH. IF I SWITCH THEM OFF-ON FAST THEY COME BACK ON. SO IT'S NOT A BULB. TOYOTA SPECULATES THAT IT COULD BE A COMPUTER ISSUE FOR EACH BULB AND COULD COST OVER $700 EACH TO FIX. THIS IS A VERY DANGEROUS SITUATION , WE HAVE A LOT OF JOGGERS & KIDS ON BIKES IN OUR AREA. IF ONE LIGHT IS OUT I DON'T ALWAYS KNOW & THEN I AM NOW ABLE TO SEE THEIR REFLECTIVE MATERIAL. PLEASE ISSUE THE RECALL BEFORE SOMEONE GET KILLED. THANK YOU *TR

Exterior Lighting
Filed Dec 21, 201188,345 milesCA

ONE HEAD LIGHT WOULD GO OUT WHEN DRIVING. TURING THE LIGHTS ON AND OFF BRINGS BOTH LIGHTS BACK ON. SOMETIMES THE LEFT GOES OUT AND SOMETIMES THE RIGHT. *TR

Exterior Lighting
Filed Dec 14, 2011102,000 milesTN

I HAVE A 2007 TOYOTA PRIUS THAT I AM HAVING HID HEADLIGHT ISSUES. THE PASSENGER HEADLAMP WILL GO OFF AT ANYTIME AND ONLY COME BACK ON IF YOU TURN THE LIGHT SWITCH OFF THEN BACK ON. I NEED HELP ON THIS PROBLEM SEEING AS SLOT OF PRIUS OWNERS ARE HAVING THE SAME PROBLEM. *TR

Exterior Lighting
Filed Dec 14, 2011FL

HEADLIGHTS FAIL INTERMITTENTLY, WITHOUT NOTICE. DEALER HAS REPLACED ONE, THE OPPOSITE SIDE IS ALSO FAILING. *TR

Structure › Body
Filed Dec 12, 2011FL

THE REAR HATCH RELEASE HAS BECOME INOPERABLE DUE TO A DETERIORATED RUBBER COVER. FIXING THE PROBLEM REQUIRES REPLACEMENT OF THE ENTIRE RELEASE ASSEMBLY. THE AREA FOR THE SPARE TIRE AND HYBRID BATTERY ARE INACCESSIBLE UNTIL THE LATCH IS REPLACED. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2007 Toyota Prius → · Every Prius year → · How the figures are calculated →