2010 Toyota Highlander complaints

THE DRIVER'S SIDE SUN VISOR HAS DROPPED, BLOCKING THE LINE OF VISION. IT DOES NOT ALLOW ME TO PUSH IT UP TO BE COMPLETELY OUT OF THE WAY. I HAVE READ THAT THE CAMRYS HAD THE SAME ISSUE AND TOYOTA ISSUED A RECALL FOR THE CAMRYS BUT HAS NOT FOR THE HIGHLANDER. TOYOTA NEEDS TO RESOLVE THIS ISSUE . *TR

THREE TIMES REPORTED FEELING A RATTLE IN THE STEERING ON RIGHT TURN LN ROUGH ROAD TO TOYOTA SERVICE DEPT. THREE TIMES THEY DENY SAYING 3 PEOPLE (INCLUDING THE SERVICE MANAGER) DROVE IT AND DIDN'T FEEL ANYTHING. I TOLD THEM THAT WHEN THERE'S MORE WEIGHT ON THE FRONT END, LIKE BRAKING DOWNHILL AND TURNING RIGHT CAN FEEL IT MORE. BUT THE TESTED ON FLAT GROUND IN THE AREA OF MOTOR IMPORTS DOWNTOWN HONOLULU. I EVEN REPORTED IN EARLIER SERVICING THAT THE CAR DRIFTS FROM SIDE TO SIDE ON THE FREEWAY. AS IF THE STEERING IS LOOSE. AND THEY TEST DROVE AND SAID IT WAS FINE. THIS IS THE LAST DAY OF MY WARRANTY AND I GOOGLED THE PROBLEM TO FIND OTHERS WITH THE SAME PROBLEM AND EVEN A DIAGRAM OF THE FIX ON: HTTP://WWW.UNDERHOODSERVICE.COM/ARTICLE/110175/TECH_TIPS_TOYOTA_TACOMA_MAKES_RATTLING_NOISES_ON_ROUGH_ROADS.ASPX . THIS SHOWS THAT IN 2012 THEY FIXED IT ON SOME TOYOTA'S: A NEWLY DESIGNED STEERING INTERMEDIATE SHAFT (P/N 45220-04020) HAS BEEN MADE AVAILABLE TO ADDRESS THIS CONDITION, BUT THAT'S 2012. MY CAR IS A 2010 BEFORE THE FIX. THE SOLUTION IS TO INSTALL A STEERING WHEEL HOLDER. OTHER REPORTS AT HTTP://WWW.EDMUNDS.COM/TOYOTA/VENZA/2009/CONSUMER-REVIEWS/2009-VENZA-STEERING-COLUMN-RATTLE.HTML?STYLE=101109188&SUB=&REVIEWID=4641729. SHOW THAT THE PROBLEM IS ABOUT $1500 TO FIX AND SOMEBODY EVEN HAD A STEERING COLUMN FAILURE. *TR

WHILE DRIVING DOWN THE HIGHWAY, THE DRIVER'S SIDE SUN VISOR FELL DOWN AND OBSTRUCTED VIEW OF THE ROAD. WHEN ATTEMPTING TO PUSH VISOR BACK UP OUT OF MY LINE OF SIGHT, IT WOULD NOT STAY IN THE PROPER POSITION TO BLOCK SUN AND TO WHERE IT DID NOT OBSTRUCT VIEW OF THE ROAD. THE VISOR WILL EITHER STAY ALL THE WAY UP AGAINST THE CEILING OR ALL THE WAY DOWN ALMOST PARALLEL WITH THE WINDSHIELD. THERE SEEMS TO BE SOME TYPE OF SPRING OR PIECE OF MATERIAL BROKEN INSIDE VISOR CAUSING IT TO MALFUNCTION. THIS IS VERY ANNOYING AND VERY UNSAFE. *TR

MY HUSBAND AND TWO YEAR OLD DAUGHTER WERE IN A HEAD ON COLLISION WITH A TREE AFTER ANOTHER VEHICLE CAME INTO HIS LANE AND HE ATTEMPTED TO AVOID THE HEAD ON COLLISION WITH THE OTHER VEHICLE. NO AIRBAGS DEPLOYED. SIGNIFICANT INJURIES. THE FRONT END OF THE VEHICLE WRAPPED AROUND THE TREE. WINDSHIELD SHATTERED IN SEVERAL PLACES. RIGHT PASSENGER DOOR SMASHED IN. NO DOORS ON THE CAR CLOSE ALL THE WAY. REAR PASSENGER DOOR IS OFF THE HINGE. CAR IS A TOTAL LOSS. SIX AIRBAGS IN THE CAR AND NOT ONE OF THEM DEPLOYED. VEHICLE WAS PURCHASED BRAND NEW. NEVER BEEN WRECKED. *TR

DRIVERS SIDE SUNVISOR DROPS DOWN INTO VIEW AND WILL NOT STAY UP, SEEMS TO BE A MAJOR PROBLEM WITH ALL THESE CARS FROM WHAT I SEE ON ALL THE FORUMS. *TR

VISOR ON DRIVERS SIDE WILL NOT GO UP. IT IS CONSTANTLY IN THE WAY OF MY VISION AS I DRIVE. *TR

THE DRIVER SIDE VISOR WILL NOT MAINTAIN IN THE UP POSITION. IF FALLS DOWN DIRECTLY INTO MY LINE OF VISION AND IS VERY DISTRACTING AND DANGEROUS. *JS

AS I AM DRIVING THE SUN VISOR FALLS DOWN INTO MY DRIVING SIGHT. THE VISOR WILL NOT STAY DOWN OR UP. IT JUST REMAINS IN MY LINE OF VISION. IT CONCERNS ME BECAUSE IT LIMITS MY VISIBILITY AND THE POTENTIAL OF CAUSING AN ACCIDENT.

THE DRIVER'S SUN VISOR HAS BEEN USED INFREQUENTLY, AND IS TYPICALLY IN TACT. HOWEVER, TODAY WHEN USING THE VISOR TO BLOCK THE SUNLIGHT THE VISOR WOULD NOT RETREAT BACK INTO POSITION AND KEPT FALLING DOWN IN AN UNSECURED MANNER BLOCKING MY DRIVING VISION BECAUSE IT WOULD NOT STAY INTO PLACE. PROPER VISIBILITY WAS COMPROMISED BY THIS DEFECTIVE VISOR AND THIS IS A SIGNIFICANT SAFETY CONCERN FOR VEHICLE OPERATORS. *TR

THE DRIVER SIDE SUN VISOR DOES NOT RETAIN ITS CLOSED POSITION. IT FALLS DOWN DURING DRIVING AND HINDERS VISTO ABILITY OF DRIVER TO SEE. CLEARLY A SAFETY ISSUE AND A DANGER DURING DRIVING TIME TO THE DRIVER AND OTHER VEHICLES CLOSE TO THE DRIVER. *TR

2010 HIGHLANDER 4WD: SYSTEM CHECK PANEL INDICATING THE REAR DOOR IS OPEN, WHEN IT'S NOT. SOMETIMES THE INDICATOR ONLY CHIMES (& OVERHEAD LIGHT BLINKS) WHEN WE TAKE A LEFT OR RIGHT TURN. SOMETIMES IT CHIMES CONTINUOUSLY AS SOON AS WE GET THE CAR INTO GEAR. THE BACK DOOR IS MOST DEFINITELY CLOSED EACH TIME; THE BACK DOOR INDICATOR IS MALFUNCTIONING. *TR

I'D STOPPED ON THE RESIDENTIAL STREET TO LET A CAR PASS. AFTER THE CAR PASSED, I ATTEMPTED TO PULL UP ALONG THE CURB TO PARK, BUT THE CAR ACCELERATED AND CRASHED INTO A TREE. THE BRAKES DID NOT RESPOND AND THE STEERING DID NOT SEEM TO RESPOND. THE SPACE BETWEEN ACCELERATION AND IMPACT WAS 10-15 FEET. IT'S LIKE THE CAR HAD A MIND OF ITS OWN, AND I HAD NO CONTROL. NO WARNING LIGHTS CAME ON AND THE AIRBAGS DID NOT DEPLOY. THE PASSENGER SIDE HEADLIGHT WAS SMASHED, THE HOOD WAS SMASHED, FRONT BUMPER AND PASSENGER SIDE FENDER WERE ALSO SMASHED. THE ONLY THING THAT STOPPED THE CAR WAS THE TREE. ONCE IT STOPPED, I SIMPLY TURNED THE IGNITION OFF. I IMMEDIATELY CALLED MY INSURANCE COMPANY AND THEY TOLD ME TO TOW IT TO SAN FRANCISCO TOYOTA FOR MECHANICAL INSPECTION. I CALLED SAN FRANCISCO TOYOTA AND SAID THAT I WAS TOWING MY CAR DOWN AND WAS TOLD THEY'D BE WAITING FOR IT. LATER THAT DAY I RECEIVED A CALL FROM DON'S AUTOBODY TELLING ME THEY HAD MY CAR. I CONFIRMED WITH SF TOYOTA AND THEY SAID THEY SENT THE CAR THERE AND THE AUTO BODY WORK HAD TO BE DONE PRIOR TO A MECHANICAL INSPECTION. ON 4/15/13, I WAS INFORMED THE CAR HAD BEEN REPAIRED AND WAS SENT TO SF TOYOTA. I REPEATEDLY CALLED SF TOYOTA TO SEE IF THEY HAD FOUND ANY MECHANICAL DEFECTS. ON 4/16/13, I WAS CONTACTED BY DON'S AUTOBODY AND TOLD THAT TOYOTA REFUSED TO INSPECT THE CAR. SINCE WE DON'T KNOW IF THE CAR IS SAFE TO DRIVE, THE PERSON FROM THE AUTOBODY SHOP SUGGESTED WE CALL TOYOTA USA. TOYOTA USA OPENED A CASE AND HAS ENLISTED

THE OTHER DAY I LOWERED THE DRIVER'S SIDE SUN VISOR ON MY 2010 TOYOTA HIGHLANDER. WHEN I TRIED TO MOVE THE VISOR BACK TO THE UP POSITION I HEARD SOMETHING POP OR SNAP. AS A RESULT, THE VISOR WILL NO LONGER STAY IN THE UP POSITION, UNNECESSARILY OBSTRUCTING MY VISION WHILE DRIVING. THE SERVICE REP AT THE TOYOTA DEALERSHIP TOLD ME THE HINGE WAS BROKEN AND THAT IT WILL COST $300 (PARTS AND LABOR) TO REPLACE THE VISOR. WHEN I CHECKED THE INTERNET I LEARNED THAT OTHER PEOPLE ARE REPORTING THE SAME SUCH PROBLEM. *TR

THE DRIVER'S SIDE SUN VISOR FELL DOWN WHILE DRIVING AND NOW WON'T STAY UP. THIS ALMOST CAUSED AN ACCIDENT AS MY VISIBILITY WAS CUT OFF. NOW I AM UNABLE TO DRIVE UNLESS I SOMEHOW PROP IT UP. THIS CAR IS LESS THAN 3 YEARS OLD AND SEEMS TO BE A PROBLEM FOR MANY HIGHLANDERS. THIS IS A SERIOUS SAFETY ISSUE. *TR

THE DRIVER SIDE VISOR WILL NOT STAY IN POSITION AND FALLS DOWN OBSTRUCTING DRIVER'S VIEW OF THE ROAD. THE VEHICLE IS WELL MAINTAINED. BASED ON AN INTERNET SEARCH, THIS APPEARS TO BE AN ISSUE WITH OTHER TOYOTAS AS WELL. *TR

DRIVER SIDE SUN VISOR SPRING SEEMS TO BE DEFECTIVE AND THE SUN VISOR KEEPS FALLING DOWN (DOES NOT STAY IN UP POSITION) BLOCKING THE VISIBILITY OF THE ROAD. I CALLED THE DEALER TO VERIFY IF THIS WAS A RECALL ISSUE AND I WAS TOLD THAT IT IS A COMMON ISSUE BUT NOT ENOUGH FOR A RECALL. THE COST OF REPLACING IS AN ABSURD!!! *TR

THE SPRING IN THE VISOR NO LONGER WORKS IT IS FALLING DOWN IN THE SIGHTLINE OF THE DRIVER. AFTER LOOKING ON LINE THIS LOOKS TO BE A COMMON PROBLEM WITH TOYOTA. *TR

DRIVERS SIDE SUN VISOR DROPS DOWN AND WILL NOT STAY IN THE UP POSITION OBSTRUCTING MY VISIBILITY. *TR

DRIVING ON I-5 MONDAY AM TO WORK AND DUE TO THE SUN SHINING IN MY EYES PUT THE VISOR DOWN. LATER WHEN THE SUN WENT BEHIND SOME CLOUDS I PUT THE VISOR BACK UP AND I HEARD NOISE FROM THE VISOR THAT APPEARED TO BE LIKE PLASTIC RUBBING TOGETHER. WHEN I LET GO OF THE VISOR IT DROPPED STRAIGHT DOWN IN MY LINE OF SIGHT AND WOULD NOT STAY UP OR EVEN FORWARD CLOSE TO THE WINDOW. SEEMS TO BE A DANGEROUS PROBLEM AS IT IS RIGHT IN THE LINE OF SIGHT AND CANNOT BE ADJUSTED. I HAD TO UNINSTALL THE VISOR AND NOW I DON'T HAVE ANY SUNLIGHT PROTECTION. THE VISOR WORKED FINE UP TO THIS POINT. NO INDICATION OF A PROBLEM. HAVE NEVER REPLACED A VISOR BEFORE THIS. *TR

AS I WAS DRIVING TRAFFIC CAME TO A SUDDEN STOP. I APPLIED THE BRAKES HARD, HOWEVER WAS NOT ABLE TO STOP BEFORE HITTING THE VEHICLE IN FRONT OF ME. AS PART OF THE NECESSARY VEHICLE REPAIRS AFTER THE ACCIDENT, TO GET THE BRAKES TO OPERATE AGAIN PROPERLY, THE BRAKE LOAD SENSOR - AN ELECTRIC SENSOR ON THE BRAKE PEDAL THAT FEEDS BACK TO THE BRAKING COMPUTER SYSTEM HOW HARD BRAKES ARE BEING APPLIED WAS FOUND TO HAVE FAILED, PRESUMABLY AT THE TIME AS A RESULT OF THE IMPACT. THIS MALFUNCTION TRIPS A WARNING IN THE BRAKE SYSTEM, AND AFFECTS OPERABILITY OF THE BRAKES. RECENTLY ON JUNE 18, 2012 WHILE DRIVING ON A LOCAL STREET AT 25 MPH, A VEHICLE PASSED A STOP SIGN CROSSING IN FRONT OF ME NECESSITATING I BRAKE HARD TO AVOID AN ACCIDENT. WHILE AN ACCIDENT WAS AVOIDED, IMMEDIATELY FOLLOWING THIS A BRAKE MALFUNCTION WARNING CAME ON, AND THE BRAKE SYSTEM STOPPED OPERATING NORMALLY. THE DEALER FOUND THAT DUE TO THE HARD BRAKING, THE BRAKE PEDAL BECAME MISALIGNED, AND THE BRAKE LOAD SENSOR FAILED AGAIN. THIS PATTERN LEADS ME TO BELIEVE THAT IN INSTANCES OF HARD BRAKING, DAMAGE TO THE BRAKE PEDAL AND/OR LOAD SENSOR CAN OCCUR, CAUSING A LOSS OF BRAKE POWER POSSIBLY RESULTING IN AN ACCIDENT. *TR

THE SUN VISOR ON MY 2010 TOYOTA HIGHLANDER OPENED IN FRONT OF MY EYES BLOCKING MY VISION FOR A FEW SECONDS. NOW THE VISOR WILL NOT STAY IN THE UP POSITION. I HAVE TO MOVE IT TO THE SIDE TO KEEP IT FROM BLOCKING MY VISION. *TR

WHEN DRIVING ON FREEWAY MY VISOR WAS BROUGHT DOWN AND IT HUNG WELL BELOW ITS NORMAL POSITION. THIS OBSTRUCTS MY VISION WHEN DRIVING. ALSO, THE VISOR DOES NOT RETURN TO ITS NORMAL POSITION WHEN NOT IN USE. IT HANGS BELOW ITS NORMAL POSITION BY ABOUT TWO INCHES. *TR

MY NAME IS [XXX]. I OWN A 2010 HIGHLANDER, AS OF TODAY 5/16/12 THE MILEAGE 32,800. THE REASON FOR THIS LETTER, THE LEFT PORTION OF MY WINDSHIELD IS COMING LOOSE OR THE LEFT PASSENGER WINDOW IS DYSFUNCTIONAL. THIS IS THE ORIGINAL TOYOTA HIGHLANDER WINDSHIELD AND PASSENGER WINDOW. FIRST, I NOTICED THE SOUND OF GLASS IF IT WAS LOOSE, DRIVING MY DAILY ROUTE ON I95 FREDERICKSBURG VIRGINIA TO QUANTICO BASE VIRGINIA. THIS PORTION OF I95 IS SMOOTHER, THAN MOST STATE ROADS. THE GLASS SOUND IS NOT A CONTINUOUS SOUND, CAUSE TO ROADS DIFFERENT. IN FACT, THE GLASS SOUND OCCURS ONLY WHEN IT AN DRY DAY. I NOTICE THE ROAD NOISE HAS INCREASED. WHEN IT RAINS, I CAN NOT HEARD THE GLASS SOUND, DUE TO RAIN ON THE VEHICLE. I DRIVE THIS HIGHLANDER DAILY TO AND FROM WORK. THE LOCAL DEALERSHIP WILL TAKE A 3 MINUTE RIDE AND HEAR NOTHING, THAN I AM FORCED TO ANOTHER DEALERSHIP FOR SERVICE. MANY YEARS AGO, I HAD THE SAME PROBLEM WITH ANOTHER VEHICLE, THE INTERNAL AND LINER HAS TO REPLACED. HAS ANYONE ELSE EXPERIENCED THIS PROBLEM? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE FLARES THAT ARE ATTACHED TO THE FENDERS KEEP COMING OFF WHILE DRIVING. THEY HAVE COME OFF FOUR TIMES NOW AND POSE A SAFETY THREAT TO ME AND OTHERS ON THE HIGHWAY. I CURRENTLY HAVE THREE FLARES TAPED TO THE VEHICLE TO PREVENT THEIR COMING OFF WHILE DRIVING. IF THESE FLARES COME OFF IT IS POSSIBLE THEY COULD HIT OTHER VEHICLES ON THE HIGHWAY POSING A THREAT TO THEIR SAFETY. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE BATTERY DIED PREMATURELY. THE DEALER MADE TWO ATTEMPTS TO DUPLICATE THE FAILURE BY CHANGING THE BATTERY. ON THE THIRD OCCASION, THE CONTACT NOTIFIED THE MANUFACTURER WHO ADVISE THAT THE VEHICLE NEEDED TO BE DRIVEN AT LEAST 15 MILES PER DAY TO PREVENT THE BATTERY FROM GOING DEAD BECAUSE OF THE DESSERT-LIKE CLIMATE IN WHICH THE CONTACT RESIDED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE CURRENT MILEAGE WAS 11,200 AND THE APPROXIMATE FAILURE MILEAGE WAS 8,000. UPDATED 01/05/12*LJ THE CONSUMER STATED TOYOTA FINALLY INSPECTED THE VEHICLE AND DETERMINED THE BATTERY NEEDED TO BE RECHARGED.

MY HUSBAND AND I WERE DRIVING DOWN THE HIGHWAY AND WE HEARD A LOUD CRASHING SOUND. WE WERE NOT BY A CONSTRUCTION SITE NOR AN OVERPASS. THE WEATHER CONDITIONS WERE DRY, SUNNY AND 77 DEGREES. IT WAS NOT THE TIRE BECAUSE THE CAR DID NOT SHAKE AND NO INDICATORS ON THE DASH LIT UP. I PULLED OVER AND UPON INSPECTION OF THE VEHICLE, THERE WAS A LARGE GAPING HOLE IN THE CENTER OF MY CLOSED SUNROOF! FORTUNATELY THE INSIDE VISOR WAS CLOSED. WE SLOWLY TOOK SECONDARY ROADS HOME WHILE LISTENING TO GRAVEL SOUNDING GLASS ABOVE US. NOW, MY DILEMMA IS GETTING TOYOTA TO OWN THIS DEFECT. THIS IS NOT AN INSURANCE ISSUE. THIS IS A VEHICLE DEFECT. *TR

I WAS DRIVING MY VEHICLE AND IT CAUGHT FIRE AND COMPLETELY BURNED UP...IT WAS A TOTAL LOSS. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE STOPPED AT AN INTERSECTION, ANOTHER VEHICLE CRASHED INTO THE RIGHT SIDE OF HIS VEHICLE, BUT THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THE VEHICLE WAS HIT HARD BUT COULD NOT TELL HIM WHY THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS AVAILABLE IF NEEDED. THE MANUFACTURER WAS CONTACTED AND A CLAIM WAS FILED, BUT NO FURTHER ASSISTANCE WAS OFFERED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 15,000.

TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 35 MPH THE CONTACT SMELLED A BURNING ODOR. THE VEHICLE BEGAN TO VIBRATE CAUSING THE CONTACT TO STOP THE VEHICLE ON THE SHOULDER OF THE ROAD. THE CONTACT NOTICED THE REAR PASSENGER SIDE TIRE APPEARED TO HAVE SMALL HOLES IN IT AND WAS EXTREMELY WORN. THE CONTACT REPLACED THE TIRE WITH THE SPARE TIRE AND DROVE THE VEHICLE TO THE DEALER. THE TECHNICIANS STATED THE FAILURE MAY HAVE OCCURRED DUE TO EXCESSIVE TEMPERATURES. THE CONTACT STATED THE WHEEL MAY BE DEFECTIVE AND CAUSED THE TIRE TO WEAR EXCESSIVELY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

ON FRIDAY, APRIL 22, 2011, WE WERE TRAVERSING I-55 NORTH OF GRENADA, MISSISSIPPI. I WAS USING CRUISE CONTROL TRAVELING AT 73 MPH WHEN, WITHOUT ANY WARNING OF ANYTHING WRONG, WE HEARD A LOUD NOISE LIKE THE WHIRRING OF HELICOPTER BLADES OVERHEAD. I TURNED OFF THE CRUISE CONTROL TO LET THE CAR SLOW DOWN BECAUSE I DIDN'T KNOW WHAT WAS HAPPENING; AS MY WIFE SLID OPEN THE SUN ROOF COVER TO LOOK OVERHEAD. AS WE SLOWED DOWN, THE DRIVER'S SIDE REAR TIRE TREAD HIT MY SIDE OF THE CAR AND PASSED US UP GOING DOWN THE INTERSTATE. I THEN FELT THE DRAG ON THE STEERING AS I PULLED OFF ONTO THE SHOULDER OF THE HIGHWAY AND APPLIED THE BRAKES STOPPING THE CAR. PRIOR TO THE HELICOPTER SOUND, I NEVER HAD ANY PULLING OR STEERING PROBLEMS THAT COULD HAVE BEEN CAUSED BY A TIRE RUNNING ON LOW TIRE PRESSURE. I ALSO NEVER RECEIVED A LOW TIRE ALARM FROM MY TIRE PRESSURE ALARM SYSTEM. AS AN ADDITION, I'LL ADD THAT MY FIVE TIRES ARE INFLATED WITH NITROGEN FOR BETTER TIRE WEAR AND LIFE. I WENT TO ALEXANDER TOYOTA IN FRANKLIN, TN TO PURCHASE A NEW TIRE SO I'D HAVE A SPARE. I PICKED UP THE DAMAGED TIRE OFF THE INTERSTATE SHOULDER AND MY CAR INSURANCE COMPANY KNOW HAS THE ENTIRE FAILED TIRE TO EXAMINE. THE FAILURE WAS A BRIDGESTONE; MODEL "DUELER HL-400"; DOT: OB7C.

TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHEN DRIVING IN EXCESS OF 50 MPH, THE VEHICLE WOULD UNCONTROLLABLY DRIFT FROM SIDE TO SIDE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT THE FAILURE WAS DUE TO THE ELECTRONIC POWER STEERING. THE CONTACT WAS ALSO TOLD THERE WAS NO OPTION TO HAVE THE VEHICLE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 5,000.

I PURCHASED A 2010 TOYOTA HIGHLANDER FROM FREDERICKSBURG, VIRGINIA LOCATION. THE VEHICLE RODE SMOOTH UNTIL I HAD ITS FIRST SERVICED AT TOYOTA. THE VEHICLE RODE LIKE A JEEP, ROCK AND ROLLING, AT NORMAL DRIVING SPEED AND HIGHLY AT LOW SPEED. ALL THIS STARTED AFTER THE FIRST VEHICLE SERVICE. I TRADED IN MY 2006 FOR 2010 AND IT HAD THE SAME PROBLEM. FOR THE 2006, I PURCHASED NEW RIMS, TIRES, LUGS, WHEEL BALANCING AND FULL FRONT END ALIGNMENT. THE VEHICLE STILL RODE THE SAME ROCKING AND ROLLING. IN THE PAST, I HAVE WORK AS SYSTEM ENGINEER ON A MILITARY PROJECT. THE VEHICLE HAD PROBLEMS WITH ITS TRACKS, THE PROBLEM THE LUGS NOT BEING ADJUSTED THE SAME ON EACH WHEEL RESULTING IN TRACK BREAKING OR DAMAGE. THE SAME FOR ANY VEHICLE THAT HAS LUGS AND WHEEL. BACK TO MY 2010, BOTTOM LINE IS EACH WHEEL MUST BE TORQUE THE SAME. IF EACH WHEEL IS TORQUE DIFFERENT OR EACH TUG, THAN THE VEHICLE WILL HAVE A ROCKING AND ROLLING AFFECT. ALL VEHICLE SERVICE SAYS, IT'S THE WHEEL, BUT NO ONE EVER TORQUE THE LUGS RESULTING IN THE SAME ROCK AND ROLLING AFFECT. UNDERSTANDING THE BASICS OF LUG ADJUSTMENT CAN SAVE CUSTOMERS, MONEY, TIME AND EASY FIT. [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL*THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 20 MPH THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL BUT THE BRAKES DID NOT RESPOND. A WARNING BRAKE FAILURE LIGHT ILLUMINATED ON THE DASHBOARD. THE CONTACT WAS ABLE TO DRIVE ONTO THE SIDE OF THE ROAD AND TURN THE VEHICLE OFF. AFTER TURNING THE VEHICLE BACK ON THE WARNING LIGHT DID NOT ILLUMINATE NOR DID THE FAILURE RECUR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS BEING DIAGNOSED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 22,400.

2010 HIGHLANDER 4WD: SYSTEM CHECK PANEL I INDICATING THE REAR DOOR IS OPEN, WHEN IT'S NOT. BEEN TO DEALER 3 TIMES. CAR HAS 6000 MILES ON IT. THE REAR DOOR OPEN INDICATOR EFFECTS DOOR LOCKING ABILITY WITH KEY FOB AS WELL AS CONTINUAL CHIME INDICATING REAR DOOR IS OPEN IN CONJUNCTION WITH TURNING DOME LIGHT OFF AND ON. DEALER THOUGHT IT WAS REAR DOOR STRIKE PLATE. ADJUSTED ACCORDINGLY. THIS WAS NOT THE PROBLEM. 3RD VISIT TO DEALER STILL TRYING TO PINPOINT WHY THIS IS HAPPENING SO FAR NO LUCK. ELECTRICAL BAD DOOR SENSOR FAULTY ELECTRICAL DOOR SWITCH THIS PROBLEM IS VERY ANNOYING AND NOW TIMES CONSUMING 3 VISITS TO THE DEALER AND STILL NO SOLUTION. REAR DOOR OPEN INDICATOR INITIALLY MADE TO STOP BY ROLLING DOWN DRIVER SIDE WINDOW AT HIGHWAY SPEED. INDICATOR ALSO MADE TO GO OFF WHEN ROAD TURNS TO THE LEFT ONLY. <- ? MOISTURE CAUSING SHORT IN REAR DOOR ELECTRICAL SWITCH? MAYBE. *TR

TL*THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER EQUIPPED WITH TOYO A20 TIRES (NA), SIZE 245/55/R19. THE CONTACT STATED THAT WHEN RECEIVING THE VEHICLE, IT SWAYED TO THE SIDE IT WAS TURNED. THE CONTACT CALLED THE TIRE MANUFACTURER WHO OFFERED NO ASSISTANCE AND REFERRED HIM TO THE VEHICLE MANUFACTURER. THE DEALER STATED THAT THE BRAND OF THE TIRES WAS NOT COMPATIBLE WITH WEIGHT OF THE VEHICLE. THE FAILURE MILEAGE WAS 208. THE CONSUMER STATED WHEN GOING AROUND CURVES, THE VEHICLE WOULD LEAN INTO THE CORNER CURVE MORE THAN NORMAL, WHICH WOULD CAUSE THE CONSUMER TO FORCIBLY TURN THE STEERING WHEEL TO BRING THE VEHICLE BACK INTO THE CENTER OF THE LANE. THE CONSUMER BELIEVED THE SIDEWALLS OF THE TIRES WERE TOO SOFT, WHICH ALLOWED THE VEHICLE TO ROLL SIDEWAYS BECAUSE OF ITS WEIGHT, INTO THE CORNERS AND CURVES OF THE ROADWAY. THE CONSUMER STATED DUE TO SAFETY CONCERNS, HE PURCHASED A NEW HEAVIER SET OF TIRES. UPDATED EVOQ 03/04/11

I WAS DRIVING ON A STRAIGHT AND LEVEL ROAD, AT APPROXIMATELY 30 MPH. TRAFFIC CAME TO A SUDDEN STOP AND I APPLIED THE BRAKES IN A HARD AND SUDDEN MANNER, BUT THE VEHICLE FAILED TO STOP IN TIME, THOUGH I BELIEVE IT SHOULD HAVE. NO AIRBAGS DEPLOYED. MY VEHICLE STRUCK THE VEHICLE IN FRONT OF ME, ALSO PUSHING THAT VEHICLE INTO THE ONE IN FRONT OF IT. DURING REPAIRS, IT WAS DISCOVERED THE BRAKE PEDAL MECHANISM HAD FAILED AT SOME POINT, REQUIRING REPLACEMENT.

DRIVER BACKED OUT OF AN END PARKING SPACE (NOSE IN, CURB IN FRONT AND ON RIGHT). DRIVER FELT WHEEL (RIGHT SIDE) GO OVER CURB (TURNED TOO QUICKLY). DRIVER STOPPED, SHIFTED TO DRIVE (FORWARD) TO GET OFF THE CURB. WHEN DRIVER TOUCHED ACCELERATOR, THE VEHICLE SHOT FORWARD (SEEMED LIKE 50 MPH). LEFT FRONT OF THE HIGHLANDER CREASED THE TWO SIDE DOORS OF THE MINIVAN PARKED ADJACENT ON THE LEFT. THE LEFT FRONT OF THE HIGHLANDER SUSTAINED GRILLE DAMAGE, LEFT FENDER, HEADLIGHT AND RUNNING LIGHT, DRIVER DOOR AND LEFT MIRROR. FENDER PUSHED BACK PREVENTED DRIVER DOOR FROM BEING OPENED. AIR BAGS DID NOT DEPLOY. THE HIGHLANDER WAS PURCHASED 1/4/2010. THE ACCELERATOR RECALL WAS PERFORMED BY THE DEALER IN MARCH 2010.

BROUGHT VEHICLE TO DEALER VEHICLE WAS PURCHASED FROM FOR A OIL CHANGE AND TIRE ROTATION. IMMEDIATELY AFTER THE VEHICLE SERVICE WE DISCOVERED A "NOISE" FROM THE REAR OF THE VEHICLE. WE RETURNED THE VEHICLE TO THE DEALER TO DISCOVER THAT THEY BELIEVE THAT THE REAR WHEEL BEARINGS HAVE FAILED FOR SOME REASON. *TR

2010 TOYOTA HIGHLANDER. S10 APPROPRIATE HANDLING- LETTER FROM REGARDING TOYOTA PROBLEMS *TGW THE CONSUMER STATED THE VEHICLE WAS DELIVERED TO HIM AND HIS WIFE DURING THE SALES SUSPENSION PERIOD OF TOYOTA VEHICLES WITHOUT THE ACCELERATOR RECALL WORK BEING COMPLETED. ALSO, AFTER OWNING THE VEHICLE FOR FIVE DAYS, THE VEHICLE WOULD NOT START. THE DEALER STATED THE BATTERY WAS DEFECTIVE AND NEEDED TO BE REPLACED. *JB

TL*THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT SHE HAD A BACK UP CAMERA INSTALLED ON HER VEHICLE WHICH HAD NO SENSORS ON IT TO ALERT HER OF OBJECTS BEHIND HER. SHE CONTACTED TOYOTA WHO STATED THAT THE CAMERA SHE HAS DOESN'T HAVE SENSORS; HOWEVER, THEY COULD BE ADDED AT AN ADDITIONAL EXPENSE OF $635.00. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE APPROXIMATELY 50.

I HAVE A 2010 TOYOTA HIGHLANDER 4 CYLINDER THAT HAS AN ENGINE WHICH IS ACCELERATING AND SURGING DESPITE THAT IT HAS RECEIVED THE RECALL "FIX" FOR THE RECENT GAS PEDAL RECALL. EVEN AFTER THE RECALL MODIFICATION TO THE GAS PEDAL, THE ENGINE'S TACHOMETER JUMPS (OFTEN UP TO 5000 RPM) WHILE TRAVELING AT A STEADY SPEED OR NOT ACCELERATING. THE PROBLEM OCCURS EVERY TIME IT IS DRIVEN AND IS EASILY DUPLICATED. MY LOCAL DEALER SERVICE HAD THE CAR FOR OVER 3 WEEKS AND WAS WORKING CLOSELY WITH TOYOTA CORP TECHNICIANS. THEY WERE ABLE TO REPRODUCE AND OBSERVE THE PROBLEM AND ACKNOWLEDGED IT. BUT THE VEHICLE WAS NOT PRODUCING ANY DIAGNOSTIC "ERROR CODES" AND THEY WERE UNABLE TO DIAGNOSE OR REPAIR THIS VEHICLE. IN A STRANGE TWIST THEY RETURNED THE VEHICLE TO ME AND "CHANGED THEIR TUNE". THE DEALER THEN SAID TOYOTA TECH'S STATED IT WAS A NORMAL GEAR CHANGE FUNCTION AND THAT THERE WAS NOTHING THEY COULD DO ABOUT THE SURGING. THE PROBLEM HAS GOTTEN PROGRESSIVELY WORSE AND I AM ABOUT TO TAKE IT BACK TO THE DEALER AND GO ANOTHER ROUND. PROBLEM OCCURS AT BOTH HIGH AND LOW SPEEDS, WITH AND WITHOUT USE OF CRUISE CONTROL. THE VEHICLE IS LESS THAN 1 YEAR OLD AND THE ENGINE BEHAVIOR IS QUITE SCARY. I DO NOT WANT TO HAVE MY WIFE AND CHILDREN GET INTO AN ACCIDENT. PLEASE GET INVOLVED. IN MY OPINION, THIS PROBLEM SEEMS TO BE RELATED TO THE VEHICLES ELECTRONIC ENGINE CONTROLS. A.S.I. *TR

WE HAVE A BRAND NEW TOYOTA HIGHLANDER (2010) WITH ONLY 2200 MILES ON IT, WE HAVE RECENTLY NOTICED THAT AT HIGHWAY SPEEDS BETWEEN 58 - 64 MPH, IT CONSISTENTLY MAKES A VERY NOTICEABLE, RESONATING VIBRATION SOUND. CAR IS UNDER WARRANTY AND WE TOOK IT TO A TOYOTA DEALER TO HAVE IT CHECKED ON 7/15/10. THEY CONFIRMED THE PROBLEM BUT COULD NOT IDENTIFY WHY IT IS OCCURRING. THEY DROVE ANOTHER BRAND NEW HIGHLANDER FROM THEIR LOT FOR COMPARISON PURPOSES AND TOLD US THAT THE OTHER HIGHLANDER HAD THE EXACT SAME ISSUE. WE WERE TOLD THAT TOYOTA MIGHT ISSUE A TECHNICAL SAFETY BULLETIN (TSB) ABOUT THE PROBLEM AND A PROPOSED SOLUTION, WE WERE THEN ADVISED THAT WE SHOULD ASK ABOUT A TSB EVERY TIME WE BRING THE CAR IN FOR ROUTINE SERVICE. BOTTOM LINE - THE ISSUE STILL EXISTS AND NOONE SEEMS TO KNOW WHY. WE WERE TOLD TO DRIVE THE CAR BECAUSE THERE WAS NOTHING TO BE CONCERNED ABOUT THAT WAS OBVIOUS. SO, WE ARE NOW DRIVING THE CAR - AND STILL LISTENING TO IT VIBRATE BETWEEN 58 - 64 MPH. I HAVE BEEN A LIFELONG TOYOTA OWNER AND BOUGHT THIS NEW HIGHLANDER EVEN THOUGH TOYOTA WAS RECEIVING SO MUCH BAD PRESS. WE HAVE HAD A NUMBER OF ANNOYING QUALITY CONTROL ISSUES WITH IT - BUT THIS ONE IS PERPLEXING AND DISCONCERTING. I AM HOPING THAT NHTSA MIGHT GET TOYOTA'S ATTENTION ON THIS MATTER AS IT IS HIGHLY UNUSUAL AND UNEXPLAINABLE BY TOYOTA'S OWN TECHNICIANS. THANKS FOR ANY ASSISTANCE YOU CAN OFFER. I WOULD BE HAPPY TO COOPERATE WITH ANY FOLLOW-UP ACTION NHTSA MIGHT CHOOSE TO TAKE. *TR

ON JULY 8 2010, MY 2010 TOYOTA HIGHLANDER HAD SUDDEN ACCELERATION PROBLEM WHEN I STOPPED AND BRAKED FOR THE TRAFFIC LIGHT. THIS HIGHLANDER HAS ONLY ABOUT 6,600 MILES ON IT AND IT NEVER HAD THE SUDDEN ACCELERATION PROBLEM BEFORE. THE DEALER HAD INSTALLED THE RECALL FIXES. UPDATED 07/19/10*BF UPDATED IVOQ 07/21/10.*JB *TR

TL*THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. WHILE DRIVING 15- 20 MPH, THE CONTACT APPLIED THE BRAKES AND THE VEHICLE ACCELERATED WITHOUT WARNING. HE REMOVED HIS FOOT FROM THE BRAKE AND CHECKED TO MAKE SURE HE WASN'T APPLYING THE ACCELERATOR, AND HE WASN'T, SO HE PRESSED THE BRAKE PEDAL AGAIN AND THE VEHICLE ACCELERATED AGAIN. IN ORDER TO STOP THE VEHICLE, THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE FAILURE COULD NOT BE DETERMINED. THERE WERE NO PRIOR WARNINGS. THE VEHICLE WAS NOT REPAIRED.. THE CURRENT AND FAILURE MILEAGES WERE 8,200. THE CONSUMER STATED ONCE HE STOPPED, HE PUT THE VEHICLE IN REVERSE AND THEN USED THE BRAKE TO STOP. THE BRAKE PEDAL THEN WORKED EFFECTIVELY. UPDATED 09/13/10*JB

FOLLOW-UP LTR TO NHTSA RE 4/8/10 CORRESPONDENCE ON BEHALF OF RE INCIDENT OF SUDDEN UNINTENDED ACCELERATION AFTER RECALL FIX BY DEALER ON HER 2010 TOYOTA HIGHLANDER. *KB THE CONSUMER BECAME CONCERNED ABOUT THE RECENT ACCELERATOR PEDAL ISSUE AND CONTACTED THE DEALER TO SEE IF SHE COULD GET OUT OF THE LEASE. THE DEALER INFORMED HER THERE WAS A FIX TO THE PROBLEM, SO THE CONSUMER MADE AN APPOINTMENT ON FEBRUARY 15, 2010. ON MARCH 2, 2010 THE ACCELERATOR PEDAL BECAME STUCK MULTIPLE TIMES. TWICE, THE ACCELERATOR PEDAL STUCK WHEN TAKING OFF; IT WAS EXTREMELY HARD TO PUSH, TO THE POINT WHERE IT ACTUALLY WENT DOWN, AND THE VEHICLE JERKED. THEN ON THE WAY HOME, THE CONSUMER PUSHED THE BRAKE PEDAL DOWN TO SLOW DOWN AND NOTICED THE VEHICLE SEEMED TO BE GOING MUCH FASTER. SHE PUSHED HARDER AND HARDER ON THE BRAKE AND WHEN SHE LOOKED DOWN THE RPM'S WERE GOING STRAIGHT UP AND SHE WAS NOT SLOWING DOWN. SHE CONTINUED TO HOLD THE BRAKE PEDAL DOWN AND AFTER A FEW MINUTES THE BRAKES STARTED WORKING. THE CONSUMER CONTACTED THE DEALER THE NEXT DAY, BUT WAS INFORMED THERE WAS NOTHING THEY COULD DO SINCE THE FIX HAD ALREADY BEEN COMPLETED. *JB

TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED WHEN THE VEHICLE WAS PARKED HE WAS NOTIFIED THAT HIS HEADLIGHTS AND BRAKE LIGHTS WERE ILLUMINATED. THE CONTACT WAS ABLE TO SHUT THE LIGHTS OFF; HOWEVER, THEY CAME BACK ON AFTER THEY WERE SHUT OFF. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 2,000.

TOYOTA RECALL ON 2010 TOYOTA HIGHLANDER -ACCELERATOR PEDAL REINFORCEMENT BAR INSTALLATION. I HAD RECENTLY BROUGHT MY TOYOTA HIGHLANDER IN FOR THE RECALL AND SERVICING THE ACCELERATOR PEDAL AND FOUND OUT THAT THE INSTALLATION WAS NOT CORRECTED WITH THE POSSIBILITY OF THE PEDAL COMING APART WHILE DRIVING AND CAUSING SERIOUS INJURY OR HARM THE FIRST TIME AROUND. I NOW HAVE TO FACE THE VEHICLE HAVING "TO HAVE TO DISMANTLE/LIFT THE ENGINE AND OR HAVING TO MODIFY THE CROSS THREADED STUDS TO CORRECT THE FAULTY ACCELERATOR PEDAL." THEREBY ALTERING THE VEHICLE BY INSTALLING MODIFIED OR NEW STUDS TO THE VEHICLE. I BELIEVE THAT THIS COULD BE A SAFETY HAZARD AS TO THE NEW REPAIRS BEING IMPLEMENTED TO THE ACCELERATOR PEDALS. *TR

TL*THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. WHILE DRIVING AT 5 MPH, THE VEHICLE SUDDENLY ACCELERATED. TO STOP THE VEHICLE, THE CONTACT SHIFTED INTO NEUTRAL AND TURNED OFF THE IGNITION. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 1,700.

BOUGHT 2010 HIGHLANDER, REPORT SAID THE DEALER HAD FIXED THE ACCELERATOR PROBLEM. THEY DID NOT FIX IT RIGHT AND PUT MY GAS PEDAL UPSIDE DOWN. ANOTHER DEALER FIXED IT AND TOLD ME. *TR

TL*THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE SITTING IDLE IN A PARKING SPACE, THE VEHICLE ABNORMALLY ACCELERATED WITHOUT DRIVER INTENT. THE VEHICLE PROCEEDED TO JUMP A NEARBY CURB, CRASHED WITH ANOTHER VEHICLE AND THEN A TREE. THE CONTACT WAS ABLE TO BRING THE VEHICLE TO A STOP BY SHIFTING INTO NEUTRAL. THE CONTACT DID NOT REPORT ANY INJURIES. THE MANUFACTURER WAS CONTACTED BUT WOULD NOT PROVIDE ANY ASSISTANCE. THE CONTACTS INSURANCE COMPANY WAS HANDLING THE INVESTIGATION. THE CURRENT AND FAILURE MILEAGES WERE 3,000.