What owners reported
Newest filingsFiled Jun 1, 2026CA
Car has over 290,000 miles, sole owner of car. Just learned the odometer will freeze at 299,999 miles based on issue known by Toyota for a few models. Odometer freeze was not disclosed even though Toyota has selectively repaired some cars odometers at no charge to customers or split costs with customers. Odometer freeze makes safe maintenance of car more difficult. Toyota apparently added a 9 year warranty extension because of its knowledge of problems but didn't notify owners. My 2004 vehicle would have been covered through 2013, but I was not given an opportunity to have the problem repaired under warranty. Toyota apparently knew this problem affected Corolla (up through 2008), Matrix & Vibe (1st generation) and 1st generation Prius cars. My car manual says that the odometer "shows the total distance the vehicle has been driven." My ability to continue safely using my car will be compromised when my odometer reaches 299,999 and Toyota chose not to warn and repair this defect which affects their customers, and our ability to safely operate our cars on the road. If I had known about the problem sooner I would have addressed it sooner. Toyota knew but chose to only address the issue on a case by case basis even though the cars were apparently designed with this defect which was hidden.
Filed Jan 6, 2026WA
Window not rolling up properly, drivers side
Filed May 19, 2024MD
This safety problem pertains to all vehicles sold in the U.S., not only my make and model. I was horrified to learn that the crash ratings are inaccurate for most women and all short people, because they were developed only for average sized men. It should be no surprise that when collisions occur, more women than men are seriously injured. More women than men are injured when air bags deploy. More women than men are injured by their shoulder belts. I am afraid to purchase a new car, because the crash ratings that I have relied on in the past are unreliable for me as a short woman. I am very disappointed that my own government, to which I pay taxes, has been so misleading to the public on important safety issues. Please develop and implement collision ratings for various height groups. In the meantime, please include notices with crash ratings that explain which height ranges the ratings are most accurate for.
Filed Feb 5, 2024159,086 milesIL
The contact owns a 2004 Toyota Corolla Matrix. The contact stated that while driving at various speeds, the air bag warning light illuminated. The contact called the dealer to inquire about a recall for the air bag and was informed there were 2 previous air bag recalls that were repaired in the past. The manufacturer was informed of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test. The approximate failure mileage was 159,086.
Filed Sep 7, 2023NM
I have been unable to have my dealer repair the recalls on this car despite repeated times calling up Toyota and dealing with Larry H Miller Toyota dealership. They refuse to give me a replacement car while they fix it and won't say how long it will take. I also discovered that there are no child seat anchors in the back. I was told this is unlawful given the date of this car's manufacture. I hope NHTSA will help force Toyota to fix these recalls and install car seat anchors and give em a replacement vehicle to drive to work and for children while they fix it.
Filed Aug 21, 2022CA
A 205/55/R16 tire exploded when I was driving on the freeway at 9:15 am. I had driven less than 3 miles. The tire that exploded had less than 16,000 miles. I didn't run over an object or I would have also punctured my front tire too. At the time of the explosion I didn't know what happened, but heard a loud noise that I thought was from a car next to me. Once both cars moved ahead of me, I realized the loud noise was coming from under my car. I then was able to pull to the side of the freeway. Once I pulled over I saw the tire had exploded. I took photos of the tire and took both parts to the tire shop where my tires are under warranty. I had inspected my tires the prior Monday, two days prior and didn't see an issue with any of the tires. I've never had a tire blowout before. The tire shop threw the tire away even though I asked for a report of the incident to appropriate entities. The tire shop told me the tire was under inflated or that I hit a road hazard but couldn't prove that's what caused the explosion. Also the tire shop did not show me where a road hazard penetrated the tire. In the past if a tire had run over an object this tire shop would show me the object. I have 3 of the same tires on my car which I don't trust because my tire exploded without warning.
Filed May 18, 2022CA
The contact owned a 2004 Toyota Matrix. The contact received notification of NHTSA Campaigns: 08V162000 (Visibility), 15V043000 (Air Bags) and 15V285000 (Air Bags) and requested to be removed from the recall distribution list. The vehicle was destroyed several years ago. The contact stated that they have not owned the vehicle involved for many years.
Filed Feb 20, 2022TN
My daughter was driving as usual when she went to apply the brakes about 5 car lengths back and the vehicle accelerated uncontrollably despite braking. Her foot was not on the accelerator, she does not have floor mats that would cause anything to hit the accelerator. This has happened on 5-6 occasions which almost resulted in an accident. She barely got stopped mere inches away from the car in front of her despite braking earlier than normal because she encountered this once already during her trip. No check engine codes, the brakes are good, the car idles high. That is really it. This is a serious issue that seemingly cannot be diagnosed. After doing research to see what the problem may be, I have seen countless complaints of a similar nature. My daughters life is invaluable. This needs to be addressed.
Filed Jan 8, 2022TX
All door handles broke off.
Filed Mar 2, 2020CA
MOTOR VEHICLE SOME PROBLEMS VEHICLE MANUFACTURER
Filed Jan 27, 2020131,000 milesNY
I JUST FOUND OUT THAT THE REAR SUSPENSION CROSS-MEMBER (PART # 51206-12190) IN MY 2004 TOYOTA MATRIX IS ABOUT TO FAIL DUE TO RUST. WHILE DOING SOMETHING ELSE MY MECHANIC HAPPENED TO NOTICE THE ISSUE. HE SHOWED ME THE PROBLEM AND SAID IT WOULD BE DANGEROUS TO DRIVE THE CAR. THE CAR HAS LOW MILEAGE FOR BEING 16 YEARS OLD (ABOUT 8K A YEAR). THIS CAR WAS BUILT IN CANADA AND SOLD IN NEW YORK STATE SO IT SHOULD HAVE BEEN DESIGNED TO TAKE MANY YEARS OF WET/WINTER ROAD CONDITIONS. IF MY CAR HAD 16K MILES PER YEAR IT WOULD ONLY BE 8 YEARS OLD. SHOULD A PART THAT HOLDS THE DIFFERENTIAL UP (NOT LET IT DROP TO THE ROAD) GO BAD IN EVEN 20 YEARS ON THE ROAD? I ONLY FOUND OUT ABOUT THIS PROBLEM BY CHANCE. OTHERWISE I COULD HAVE BEEN DRIVING DOWN THE ROAD AND POSSIBLY HAD A FATAL ACCIDENT DUE TO THE REAR PARTS OF THE DRIVE TRAIN DROPPING TO THE ROAD. THE CAR LOOKS FINE OTHERWISE. SO HOW MANY OTHER PEOPLE WHO OWN THE SAME CAR THAT IS THE SAME AGE, OR NEWER OR A BIT OLDER, HAVE NO IDEA THAT THIS PROBLEM EXISTS? IF EVEN ONE OWNER OF THIS CAR HAS AN ACCIDENT CAUSED BY THIS PROBLEM AND IS HURT OR KILLED THAT WOULD BE VERY BAD! AND THAT PERSON COULD HAVE BEEN ME - BECAUSE THERE HAS BEEN NO RECALL ISSUED INTENDED TO CHECK FOR THIS POTENTIAL FAILURE. I HAVE SPOKEN WITH TOYOTA ABOUT THIS ISSUE AND THEY TOLD ME I AM ON MY OWN, THAT THEY COULDN'T/WOULDN'T HELP ME. THE TWO PEOPLE I TALKED WITH NEVER SAID THAT THEY WOULD DO ANYTHING TO BE SURE OTHER TOYOTA MATRIX OWNERS WERE INFORMED ABOUT THIS POSSIBLE
Filed Aug 20, 2018166,000 milesCA
TAKATA RECALL TOYOTA IS ONLY REPLACING MY PASSENGER SIDE AIR BAG, BUT THEY ARE REFUSING TO REPLACE THE DRIVER SIDE AIRBAG. BOTH AIRBAGS ARE TAKATA AIRBAGS. THEY ARE PUTTING MY LIFE AT RISK AND I NEED TO HAVE BOTH AIRBAGS REPLACED. PLEASE LET ME KNOW HOW I CAN GET BOTH AIRBAGS REPLACED UNDER THE TAKATA RECALL. THIS IS MY CONTACT INFORMATION: EMAIL:[XXX] PHONE:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Filed Mar 30, 2017140,000 milesCA
TAKATA RECALL I TOOK MY CAR IN FOR THE RECALL AND WAS TOLD A FEW WEEKS LATER THAT IT WAS COMPLETE. WHEN I WENT TO PICK UP MY CAR, HE TOLD ME THAT IT WAS ONLY PARTIALLY DONE, BUT WAS "COMPLETELY SAFE". HE WENT ON TO EXPLAIN THAT THEY REPLACED THE ONE PART THAT CAUSED THE AIRBAGS TO DEPLOY, SO NOT TO WORRY ABOUT THE SAFETY ANYMORE. I JUST RECEIVED THE RECALL AGAIN SAYING THAT THE PARTS WERE AVAILABLE, AND THAT IT WAS IMPORTANT TO GET IT FIXED BECAUSE THE AIRBAGS ARE STILL NOT SAFE. I AM LIVID...I DRIVE THIS CAR DAILY, AND HAVE MY CHILDREN IN IT AS WELL. A YEAR AND A HALF LATER?!! COMPLETELY UNACCEPTABLE.
Filed Jul 4, 2016147,439 milesTX
TAKATA RECALL THIS CAR WAS A RECALL, IT WAS TAKING IN ON 02/11/2016 FOR THE AIR BAG NOW IT NEED TO BE FIX FOR OVER $500.DOLLARS TODAY DATE 07/01 2016 ON THE RECALL WAS THIS AIR BAG I WANT TO KNOW WAS THIS TAKING CARE OF AT THE TIME OF SERVICE?
Filed May 2, 2016NY
TL* THE CONTACT OWNS A 2004 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Filed Jan 26, 2016MA
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V285000 (AIR BAGS) AND 15V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Filed Jan 8, 2016170,000 milesNC
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 TOYOTA COROLLA MATRIX. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.
Filed Dec 12, 2015220,000 milesCA
THE DRIVER'S SIDE WINDOW HAS MADE NOISE WHEN LOWERED AND RAISED SINCE SHORTLY AFTER THE TIME OF PURCHASE IN 2004. IN 2008, WE HEARD ABOUT THE RECALL ON 2003-04 MATRIX VEHICLES FOR DEFECTS WITH THE FRONT DOOR GLASS BOLT (WE ALSO HAVE A 2003 COROLLA, AND RECOGNIZED THAT THE PROBLEM DESCRIBED IN THE RECALL NOTICE RECEIVED FOR THE COROLLA MATCHED THE PROBLEM WE WERE HAVING WITH THE MATRIX). WE TOOK OUR CAR IN 2008 TO THE LOCAL TOYOTA DISTRIBUTOR, WHERE CAR WAS PURCHASED NEW, BUT WERE TOLD THAT THE RECALL DID NOT APPLY TO OUR MATRIX, BECAUSE THE MATRIX VIN WASN'T INCLUDED IN THE RECALL. THE NOISE WHEN USING THE DRIVER'S SIDE WINDOW CONTINUED TO BECOME MORE PRONOUNCED SINCE 2008, AND NOW THE NOISE HAS BECOME SO LOUD THAT WE ARE CONCERNED THE WINDOW WILL BREAK IF LOWERED. I'VE CONTACTED THE TOYOTA CUSTOMER SERVICE CENTER, AND THEY SAY THAT THERE IS NOTHING THEY CAN/WILL DO, BECAUSE THE CAR'S VIN INDICATES THAT IT WAS NOT PART OF THE RECALL. IF WE WANT TOYOTA TO TAKE A CLOSER LOOK AT THE PROBLEM TO DETERMINE WHETHER IT MIGHT BE DUE TO A DEFECTIVE PART, THE CUSTOMER SERVICE CENTER SAID THAT WE WOULD HAVE TO PAY TOYOTA FOR A DIAGNOSIS. THE WINDOW MAKES THE LOUD CLUNKING SOUND AT ALL TIMES WHEN BEING LOWERED, WHETHER THE CAR IS IN MOTION OR STATIONARY. THE WINDOW NOISE HAS BEEN PRESENT FOR AT LEAST 7 YEARS, AND HAS WORSENED OVER TIME. SINCE THE SYMPTOMS MATCH THOSE DESCRIBED IN THE 2008 RECALL NOTICE, IT SEEMS VERY LIKELY THAT THE WINDOW BOLTS ON OUR 2004 MATRIX ARE SUFFERING FROM THE S
Filed Nov 15, 2015SD
TOYOTA ISTAKING TO LONG TO SEND PARTS FOR REPAIR TO SOUTH DAKOTA TOYOTA DEALERS FOR KNOW AND REPORTED FAULTS THAT COULD LEAD TO INJURY AND/OR DEATH.
Filed Sep 2, 2015WA
2004 TOYOTA COROLLA MATRIX. CONSUMER WRITES IN REGARDS TO FRONT PASSENGER AIRBAG INFLATOR MODULE RECALL NOTICE ISSUES. *SMD THE CONSUMER WOULD LIKE TO DISCONNECT THE PASSENGER AIR BAG. *JB
Filed Aug 20, 2015IN
TL* THE CONTACT OWNS A 2004 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V029000 (AIR BAGS) AND 15V286000 (AIR BAGS); HOWEVER, THE PARTS NEEDED TO PERFORM THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Filed Aug 13, 2015CA
TL* THE CONTACT OWNS A 2004 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V285000 (AIR BAGS), 14V043000 (POWER TRAIN), AND 13V029000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Filed May 13, 201542,000 milesMD
TL* THE CONTACT OWNS A 2004 TOYOTA COROLLA MATRIX. THE CONTACT STATED THAT HIS VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 08V162000 (VISIBILITY) HOWEVER, THE REMEDY DID NOT DETER THE FAILURE FROM OCCURRING. THE CONTACT STATED THAT THERE WAS A LOUD POP WHEN THE DRIVER SIDE WINDOW WAS OPENED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000. THE VIN WAS NOT AVAILABLE.
Filed Oct 29, 2014VT
I OWN A 2004 TOYOTA MATRIX WITH DEFECTIVE AIRBAGS. I THINK IT IS APPALLING THE TOYOTA WITH THE BLESSING OF NHSTA IS ALLOWED TO CHOOSE WHICH VEHICLES TO RECALL ON THIS ISSUE BASED ON LOCAL HUMIDITY. ALTHOUGH VERMONT IS NOT AS HUMID AS GUAM WE CERTAINLY HAVE HIGH HUMIDITY DAYS AND WHAT IF SOMEONE BOUGHT MY CAR AND TOOK IT SOUTH? EITHER THEY ARE SAFE OR THEY ARE NOT SAFE AND WE KNOW THEY ARE NOT. I AM LEFT WITH NO ALTERNATIVE BUT TO MAKE ALL PASSENGERS RIDE IN THE BACK SEAT TO PROTECT THEM, HOW MANY MORE DEATHS WILL BE NEEDED TO CHANGE THIS RULILNG AND...WILL IT BE SOMEONE THAT YOU OR I LOVE. *TR
Filed Jul 21, 2014115,000 milesMA
MY SRS LIGHT CAME ON. IT WAS DIAGNOSED AS A CODE B1181 FOR SPIRAL CABLE ASSEMBLY. A RECALL IS IN PLACE OR 1.7 MILLION VEHICLES IN THE US, BUT DOESN'T COVER THE 2004 MATRIX (DOES COVER THE PONTIAC VIBE THOUGH). CONTACTED TOYOTA CUSTOMER SERVICE AND FILED A COMPLAINT, BUT THEY CURRENTLY WON'T COVER REPLACEMENT AS MY MODEL YEAR ISN'T INCLUDED IN THE RECALL AND IS OUT OF WARRANTY. I BELIEVE MY CAR TO BE UNSAFE DUE TO MANUFACTURER'S FAULT AND BELIEVE REPAIR SHOULD BE COVERED BY TOYOTA. PLEASE HELP. *TR
Filed Mar 5, 2014133,322 milesCA
MY SRS WARNING LIGHT HAS COME ON AND NOT GONE OFF. I FOUND A RECALL HAS BEEN ISSUED FOR THIS BUT I HAVE NOT RECEIVED A RECALL NOTICE. IF I TAKE MY CAR TO MY DEALER WILL I HAVE TO PAY FOR THIS REPAIR? *TR
Filed Nov 10, 201359,000 milesNJ
I WAS TRAVELING AT APPROXIMATELY 35 MPH WHEN I FIRST STARTED TO APPLY PRESSURE TO MY BRAKES. THERE WAS NO TENSION WHAT SO EVER. I WAS STANDING ON THEM AND THE BRAKE PETAL WAS HITTING THE FLOOR. AS A RESULT, I RAN THOUGH A STOP SIGN AND HIT A CONCRETE BARRIER. MY STEERING WHEEL ALSO LOCKED UP AND MY AIRBAG NEVER DEPLOYED. I LOST MY ENTIRE FRONT BUMPER AND THE TANK THAT HOLDS THE WINDSHIELD FLUID WAS CRACKED. THE CAR WAS TOWED. I CONTACTED TOYOTA'S MANUFACTURER AND WAS TOLD " IT HAPPENS". I FEEL THAT THERE WAS A DEFECT IN THE BRAKING SYSTEM AND THE AIRBAG SYSTEM. ALL I WANT IS MY CAR FIXED BUT NO ONE WILL GIVE ME THE TIME OF DAY. I BOUGHT THE CAR IN FEBRUARY OF THIS YEAR AT A TOYOTA DEALERSHIP. THE CAR WAS PRE-CERTIFIED. THANK YOU. *TR
Filed Jun 13, 2013170,000 milesOK
PASSENGER SIDE AIRBAG DEPLOYED WITHOUT WARNING. THREE BLOCKS FROM OUR HOME ON A NEIGHBORHOOD GOING 20 TO 25 MPH. WE TOOK TO OUR TOYOTA DEALER ( [XXX] ) IN OKLAHOMA CITY. HE SAID WE HAD TO FILE A CLAIM WITH TOYOTA AND GAVE US A NUMBER. WE FOUND OUT LATER THAT DAY THERE WAS A RECALL ON THE AIRBAG SYSTEM AND WE HAD NOT RECEIVED A NOTICE IN THE MAIL. HE DID NOT INFORM US THERE WAS A RECALL ON THE VEHICLE EVEN THOUGH TOYOTA'S WEBSITE SHOWED THE CAR WAS PART OF THE RECALL. WE HAD THE CAR TOWED TO ANOTHER DEALER, [XXX] OF OKLAHOMA CITY. THEY DID KNOWLEDGE THE VEHICLE WAS INDEED PART OF THE RECALL. BOB HOWARD TOYOTA STILL HAS THE CAR AND WE HAVE A CASE NUMBER [XXX] WITH TOYOTA AND [XXX]IS WAITING OF THEIR CALL TO START WORK ON THE VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Filed Apr 30, 2013NY
SAFETY RECALL NOTICE (TO FIX SRS AND ECM) WAS RECEIVED FROM TOYOTA IN THE SECOND WEEK OF FEBRUARY, 2013. THE VEHICLE WAS TAKEN TO THE LOCAL TOYOTA DEALER (LEE'S TOYOTA, 139-65, QUEENS BLVD, JAMAICA, NY, 11435) ON 04/03/2013, TO HAVE FIXED THE PROBLEM. SINCE THE CORRECT PARTS WERE NOT AVAILABLE AT THE SERVICING CENTER, THE REPRESENTATIVE HAS INFORMED ME THAT, THEY WILL PLACE AN ORDER FOR THE PARTS AND WILL INFORM ME ONCE THE PARTS ARE AVAILABLE AT THE SERVICE CENTER (PER THE SERVICE CENTER THE WAIT PERIOD FOR THE PARTS IS ABOUT COUPLE WEEKS). TODAY, 04-30-2013, I CALLED THE SERVICE CENTER TO CHECK THE STATUS OF THE PARTS. THE SERVICE CENTER HAS INFORMED THAT, THEY DID NOT RECEIVE THE PARTS AND NOT SURE AND HAVE NO IDEA WHEN THEY WILL RECEIVE THEM AS TOYOTA IS TAKING TOO MUCH TIME TO PRODUCE THEM. I REQUEST THAT THIS MATTER MAY PLEASE BE EXAMINED AND SEE HOW SOON THE PARTS WILL BE AVAILABLE (I HAVE A FEAR THAT MY CAR MAY DEVELOP NEW OR OTHER RELATED PROBLEMS AS I AM USING IT WITH ECM AND SRS PROBLEMS AND WITH THE AIR BAG MALFUNCTION LIGHT IS ON THE DASH BOARD). THANK YOU, *TR
All 29 complaints, reproduced as filed.