2020 Thor Motor Coach Palazzo

Routine

Owners filed 3 complaints about this vehicle with federal regulators, most often about the structure › body. It has been recalled 1 time.

What fails
ComponentReportsCrashesFiresInjuries
Structure › Body1
000
Service Brakes1
000
Electrical System1
000

1 safety recall

Part 573 reports
Equipment › Recreational Vehicle/Trailer19V504000
Filed Jun 30, 20191,554 vehiclesThor Motor Coach

Defect. Thor Motor Coach (TMC) is recalling certain 2019-2020 Challenger, Miramar, Magnitude, Outlaw, Omni, and Palazzo motorhomes. The vehicle control system software may cause the slide-out room to move unexpectedly.

Risk. Unexpected movement of the slide-out room can increase the risk of a injury.

Remedy. TMC will notify owners, and dealers will update the affected software, free of charge. The recall is expected to begin August 28, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000170.

What owners reported

Newest filings
Electrical System
Filed Sep 18, 2024NM

The EATON Power Distribution Modual P\N A66-05172-00 (S\N 18108065) in my motorhome was in a recall associated with the failed rear tail lights, rear turn signals, brack lights, running lights and failure of towed vehicle lights plug. The modual was repaired as a result of the recall and was working properly. The repaired Modual failed again in less than 1000 miles driven resulting in no passenger tail light, no brake lights, no running lights, and no function of the towed vehicle lights plug. The recall on my PDM P\N A66-05172-00 was not successful as the PDM is not working and is a safety concern.

Service Brakes
Filed Feb 21, 202315,000 milesWA

The contact owns a 2020 Thor Palazzo built on a 2020 Freightliner X line chassis. The contact stated that while driving approximately 55 MPH during a storm, the air brakes system alarm illuminated. The contact immediately pulled over to the side of the roadway and turned off the RV. The RV was towed to the dealer who informed the contact that the air brake system had a pig tail that led into the transducer that had caused the chord to fracture. The dealer dried the moisture from the area and sprayed the area with silicon. The failure reoccurred approximately a year later when the contact had driven the RV during inclement weather. The vehicle was taken to another dealer who replaced the pig tail and transducer. The contact was informed by the dealer that due to the pig tail being attached so tightly and having no flexibility, the failure might recur. The manufacturer had been made aware of the failure. The failure mileage was approximately 15,000.

Structure › Body
Filed Sep 28, 2021WV

The lower passenger side bracket between the fiberglass front of the body and the freightliner frame has released from the frame and is in danger of falling off. If this thing did come off and go bouncing down the road it could do some real damage. Noticed after other owners warned about the problem online.

3 of 3 complaints, reproduced as filed.

Across model years

Worst on record: 2018
YearComplaintsRecallsFiresDeathsAssessment
20230100Routine
20224100Routine
20210200Routine
2020 — this page3100Routine
20191400Routine
201812300Routine
20176200Routine
20162100Routine
20150100Routine
20147400Routine
20138400Routine

Compare every Palazzo year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Jun 30, 2019. Source: NHTSA Office of Defects Investigation.