2013 Thor Motor Coach Palazzo

Routine

Owners filed 8 complaints about this vehicle with federal regulators, most often about the visibility/wiper. It has been recalled 4 times.

What fails
ComponentReportsCrashesFiresInjuries
Visibility/Wiper5
000
Exterior Lighting2
000
Tires1
000

4 safety recalls

Part 573 reports
Visibility › Windshield Wiper/Washer18V705000
Filed Oct 9, 20182,854 vehiclesThor Motor Coach

Defect. Thor Motor Coach (TMC) is recalling certain 2013 Thor Ace, Daybreak, Challenger, Windsport, Hurricane, Outlaw, Tuscany, and Palazzo motorhomes. The windshield wiper system may have been incorrectly installed, causing the wipers to fail during use, reducing driver visibility.

Risk. A reduction of driver visibility can increase the risk of a crash.

Remedy. TMC will notify owners, and dealers will verify that the windshield wiper system is installed correctly, repairing or replacing the wiper system as needed, free of charge. The recall began November 28, 2018. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000161.

Equipment17V758000
Filed Nov 22, 2017110,400 vehiclesThor Motor Coach

Defect. Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy. Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.

Equipment13V164000
Filed Apr 25, 2013427 vehiclesThor Motor Coach

Defect. Thor Motor Coach is recalling certain model year 2013-2014 Challenger, Four Winds 5000, Hurricane, Chateau, Chateau Sport, and Windsport; model year 2013 Palazzo and Four Winds Siesta and model year 2014 Majestic motorhomes manufactured February 13, 2013, through April 09, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowningly become damaged. A damaged motor may lead to an unfurling of the awning.

Risk. If motor damage occurs, it is possible that the awning can unfurl unexpectedly, either while the motorhome is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.

Remedy. Thor Motor Coach will notify owners and Dometic staff will replace the affected motors with a design that is not subject to an out-of-sequence installation error. The recall began during May 2013. Owners may contact Thor at 1-877-855-2867 or Dometic at 1-888-447-0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed.

Vehicle Speed Control › Cruise Control12V574000
Filed Dec 11, 2012727 vehiclesThor Motor Coach

Defect. Thor Motor Coach (Thor) is recalling certain model year 2011 through 2013 Tuscany, Astoria, Ultrasport, Montecito, and Palazzo recreational vehicles manufactured from May 17, 2010, through October 30, 2012, built on Freightliner brand XB and XC custom chassis. The vehicles are equipped with diode jumpers that may come loose in their connectors resulting in an open circuit. Two circuits are affected: The one that disengages the cruise control with brake pedal use, and the one that illuminates the brake lights with brake pedal use.

Risk. Failure of the cruise control to disengage when the brakes are applied may increase the risk of a vehicle crash. Without the brake lights illuminating when the brakes are applied, the driver's intent is not communicated, increasing the risk of a crash.

Remedy. Daimler Trucks (DTNA) will notify owners on behalf of Thor, and Freightliner dealers will inspect the diode jumpers to make sure they are fully locked in place and will correct the vehicles as needed. The recall is expected to begin January 28, 2013. Owners should contact DTNA Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time Monday through Friday, e-mail address [email protected], or the Customer Assistance Center at (800) FTL-HELP after normal business hours.

What owners reported

Newest filings
Visibility/Wiper
Filed Jul 12, 2021FL

The front driver and passenger window seals or some other component in the windows failed and the windows are fogged up. This makes it difficult to use the side view mirrors on the coach.

Visibility/Wiper
Filed Jun 15, 2021AZ

Driver and passenger windows are fogging up unexpectedly which causes loss of view. This is very dangerous when driving as it is difficult to see my side mirrors.

Visibility/Wiper
Filed Jan 9, 2021FL

PASSENGER SIDE WINDOW HAS STARTED FOR FOG OVER. MAKING IS MORE DIFFICULT TO SEE CLEARLY THRU THE RIGHT HAND OUTSIDE MIRROR.

Visibility/Wiper
Filed Oct 25, 202074,000 milesFL

VISIBILITY THROUGH FRONT STATIONARY PORTION OF DRIVER'S SIDE WINDOW IS COMPROMISED DUE TO INTERNAL "FOGGING" OF TWO-PANE GLASS WINDOW. REAR PORTION OF WINDOW SLIDES FORE AND AFT. AT SOME SUN ANGLES THIS FOGGING OBSCURES DRIVER'S VIEW OF LEFT SIDE MIRROR MAKING VIEW OF ONCOMING/PASSING TRAFFIC DIFFICULT.

Visibility/Wiper
Filed Feb 27, 202030,000 milesAZ

THOR USES HEHR DOUBLE-PANE WINDOWS IN MOST OF THEIR PRODUCTS. THE WINDOWS FREQUENTLY SEPARATE, AND THE GLASS PANES CAN FALL-OUT ON THE ROAD, CREATING A HAZARD.

Exterior Lighting
Filed Feb 21, 20189,500 milesCA

BRAKE LIGHTS DO NOT LIGHT WHEN BRAKE PEDAL IS DEPRESSED. RECALL DOES NOT INCLUDE MY VIN NUMBER. HOWEVER, RECALL INCLUDES MY MANUFACTURED DATE OF OCTOBER 2012. CAMPAIGN NUMBER FL-634.*DT*JB

Exterior Lighting
Filed Jan 30, 20157,000 milesMD

A FRIEND ON AN RV TOUR LET ME KNOW THAT MY RUNNING LIGHTS ON THE SIDE OF THE RV BLINK ON THE RIGHT SIDE WHEN YOU TURN ON THE LEFT TURN SIGNAL AND ON THE LEFT SIDE WHEN YOU TURN ON RIGHT TURN SIGNAL, THEY ARE WIRED IN REVERSE. I HAVE CONTACTED THOR AND THEY REFUSE TO CORRECT THE SAFETY ISSUE EVEN THOUGH THERE IS A POSSIBILITY OF THIS CAUSING AN ACCIDENT. *TR

Tires
Filed Jun 10, 2013FL

2013 THOR PALAZZO. CONSUMER WRITES IN REGARDS TO VEHICLE WATER LINE ISSUES AND PROBLEMS WITH TIRES. *SMD THE CONSUMER STATED THE RV WAS DELIVERED TO HIM WITH OUT OF ROUND. AN IMMEDIATE BREAK IN THE WATER LINE OCCURRED A WEEK AFTER PURCHASING THE RV. THE CONSUMER ALSO STATED WHEN DRIVING THE RV, THE RIDE WAS HORRIBLE, ROUGH AND EXTREMELY NOISY, AS WELL AS HARD TO HANDLE. THE CONSUMER LATER LEARNED IT WAS DUE TO THE OUT OF ROUND TIRES.

8 of 8 complaints, reproduced as filed.

Across model years

Worst on record: 2018
YearComplaintsRecallsFiresDeathsAssessment
20230100Routine
20224100Routine
20210200Routine
20203100Routine
20191400Routine
201812300Routine
20176200Routine
20162100Routine
20150100Routine
20147400Routine
2013 — this page8400Routine

Compare every Palazzo year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Oct 9, 2018. Source: NHTSA Office of Defects Investigation.