Owners filed 2 complaints about this vehicle with federal regulators, most often about the structure › body. It has been recalled 6 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Suspension
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Structure › Body
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6 safety recalls
Part 573 reports
Equipment › Recreational Vehicle/Trailer19V504000
Filed Jun 30, 20191,554 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2019-2020 Challenger, Miramar, Magnitude, Outlaw, Omni, and Palazzo motorhomes. The vehicle control system software may cause the slide-out room to move unexpectedly.
Risk. Unexpected movement of the slide-out room can increase the risk of a injury.
Remedy. TMC will notify owners, and dealers will update the affected software, free of charge. The recall is expected to begin August 28, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000170.
Visibility18V812000
Filed Nov 16, 20181,485 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2017-2019 Thor Challenger, Miramar, and Outlaw motorhomes. The motorized windshield roller shade at the driver's seating position may unroll without warning while driving.
Risk. If the windshield roller shade unrolls while driving, it could block the driver's visibility, increasing the risk of a crash.
Remedy. TMC will notify owners, and dealers will install a fastener to ensure the motor will not allow the shade to roll down during while driving. The recall began January 10, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000165.
Electrical System18V572000
Filed Aug 29, 2018138 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2018-2019 Outlaw motorhomes, model 29J. The 12V wiring for the coach may have been improperly wired to the battery instead of wired through a circuit breaker.
Risk. In the event of an electrical short circuit, the unprotected circuit can increase the risk of a fire.
Remedy. TMC will notify owners, and dealers will correct the circuit's wiring, free of charge. The recall began October 9, 2018. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000160.
Visibility18V482000
Filed Jul 19, 2018119 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2018-2019 Thor Outlaw motorhomes, model 29J. These vehicles were manufactured without the rear reflex reflectors, which can make the vehicle less visible to other drivers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk. Missing rear reflex reflectors can make the vehicle less visible to other drivers, increasing the risk of a crash.
Remedy. TMC will notify owners, and dealers will install the missing reflectors, free of charge. The recall began on August 16, 2018. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC0000157.
Suspension › Rear › Springs › Leaf Spring Assembly › U-bolt, Leaf Spring to Axle18V385000
Filed Jun 8, 2018691 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2019 Thor Four Winds, Chateau, Freedom Elite, Majestic, Outlaw, Quantum and Vegas motorhomes built on modified Ford E-450 chassis. The U-bolts on the rear axle that hold the leaf spring and rear axle together may have been insufficiently tightened.
Risk. The loose U-bolts may further loosen or break allowing the axle to separate and cause a loss of control, increasing the risk of a crash.
Remedy. TMC has notified owners, and dealers will tighten U-bolts to the proper torque, free of charge. The recall began on June 22, 2018. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000156.
Defect. Thor Motor Coach (TMC) is recalling certain 2018-2019 Outlaw recreational vehicles, model 29J. The sofa seat belt bracket may not meet the strength requirements and may not adequately restrain an occupant in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages."
Risk. If the bracket does not meet the strength requirements, the anchorage may fail in the event of a crash, increasing the risk of injury.
Remedy. TMC will notify owners, and dealers will install a new bracket, free of charge. The recall began on April 4, 2018. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000151.
What owners reported
Newest filings
Suspension
Filed Sep 11, 2024NV
The trailer hitch mounting brackets failed (metal sheered) where the hitch mounts to the frame. It attaches at 2 points, and both points malfunctioned. My trailer almost separated from the RV while I was driving. There was only about 5% of the metal remaining, even though I was only towing 1100 lbs of the 8000lb capacity. After posting in a Facebook chat (Thor Outlaw Owners and Wannabees) there were probably a dozen owners that posted pictures of the same exact incidents. Some of them were towing vehicles, and the vehicles either departed the road (off a ravine) or careened into oncoming traffic. Problem has been reproduced dozens of times by other owners No, I contacted Thor and they said they would not take an action even though I said there was imminent risk of death or injury. No warnings, I only noticed it when I saw my trailer was tilted at an odd angle. Also, the safety chains that attach the trailer to the hitch would not have worked, as the entire hitch would have fallen off.
Structure › Body
Filed Mar 31, 2022AZ
The bolts used to mount the RV body to the frame are substandard and spaced too far apart. The RV body weight causes these bolts to begin shearing off. Once one shears off, the entire RV becomes unstable and causes more bolts to fail. On this RV, all of the bolts from the front of the coach to the second exterior storage bin back, on both sides failed. This is a distance of approximately 10 feet on each side. The RV body dropped from the frame 1.5" on the driver side and 2" on the passenger side. This caused safety issues in that the exit door to the RV was pinched shut and unable to be opened from the inside or outside. At speeds over 45 mph, the entire dashboard bounced up and down 4" to 5". This also caused the headlight control switch to break and become unusable. Additionally, there was visible separation of the RV walls from the floor. This is a recognized manufacturing defect by Thor Motor Coach. These bolts shearing off has happened with many Thor RVs, and this is discussed on Facebook pages and other forums, with several videos on You Tube and other places, made by Thor RV owners on how to fix the problem or to be proactive to insert more bolts spaced closer together before they start to fail. The dealer who repaired my RV said they had just completed repairing another Thor RV that had the same bolt failures and issues. My RV was 2 years out of manufacturer warranty and when I contacted Thor, and because they know this is an issue, they offered to reimburse me $2,000
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Jun 30, 2019. Source: NHTSA Office of Defects Investigation.