Owners filed 3 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 4 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Latches/Locks/Linkages › Doors › Latch
1
0
0
0
Electrical System › Wiring
1
0
0
0
Electrical System
1
0
0
0
4 safety recalls
Part 573 reports
Equipment17V758000
Filed Nov 22, 2017110,400 vehiclesThor Motor Coach
Defect. Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy. Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Equipment › Other › Labels17V239000
Filed Apr 10, 2017148 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2017 Ace, Hurricane, and Windsport motorhomes. The weight rating labels for the tow hitches on these vehicles indicate a 10,000lb weight capacity when the actual hitch capacity is 8,000lbs.
Risk. If the hitch is loaded to the capacity on the label, the hitch may damage the motorhome or the hitch may disconnect from the tow vehicle, increasing the risk of the crash.
Remedy. TMC will notify owners and provide them corrected labels, free of charge. The recall began on May 22, 2017. Owner's may contact TMC customer service at 1-877-500-1020.
Equipment › Recreational Vehicle/Trailer16V571000
Filed Aug 2, 20165,633 vehiclesThor Motor Coach
Defect. Thor Motor Coach (Thor) is recalling certain model year 2012-2017 Ace, 2013 Citation, 2012-2013 Siesta and 2017 Four Winds and Road Bear Rental motorhomes. The affected vehicles are equipped with shower curtains that may not adequately resist catching fire in the presence of an ignition source. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 302, "Flammability of Interior Materials."
Risk. A flammable shower curtain may further fuel a fire, increasing the risk of injury.
Remedy. Thor will notify owners, and dealers will replace the shower curtains with curtains made with fire retardant, free of charge. The recall began on September 15, 2016. Owners may contact Thor customer service at 1-877-500-1020. Thor's number for this recall is RC000121.
Seat Belts16V260000
Filed Apr 29, 201632 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain model year 2017 ACE and Road Bear Rental motorhomes manufactured February 11, 2016, to March 9, 2016. The seat belt anchorages located in the slide out section may not meet the specified strength requirements, allowing them to pull loose during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages."
Risk. If the seat belt anchorages pull loose in a crash, they will not properly restrain the occupant, increasing the risk of injury.
Remedy. TMC will notify owners, and dealers will install reinforcement brackets, and plates, free of charge. The recall began on May 27, 2016. Owners may contact TMC customer service at 1-877-500-1020.
What owners reported
Newest filings
Latches/Locks/Linkages › Doors › Latch
Filed Oct 2, 201931,000 milesCA
TL* THE CONTACT OWNS A 2016 FORD F-53. THE CONTACT STATED THAT THE ENTRY DOOR LATCH MECHANISM FAILED TO LOCK THE RV DOOR. THE CONTACT WAS UNABLE TO ENTER THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 31,000. *DT*JB*PM CONSUMER STATED HE HAD A FAULTY LATCH.*JB
Electrical System › Wiring
Filed Aug 29, 20185,000 milesCA
TL* THE CONTACT OWNS A 2017 THOR ACE RV EQUIPPED WITH GOODYEAR G6T0RV TIRES, SIZE: 245/17/R19.5 (NA). WHILE DRIVING APPROXIMATELY 55 MPH AND TOWING A TRAILER WITH A COMPACT VEHICLE INSIDE, THE REAR PASSENGER SIDE INSIDE DUAL TIRE SUDDENLY EXPERIENCED A BLOWOUT. DURING THE TIRE BLOWOUT, WIRES CONNECTING THE LIGHTING SYSTEM THAT WERE LOCATED IN THE WHEEL WELL WERE DAMAGED. THE FAILURE CAUSED ALL THE EXTERIOR LIGHTING TO SHUT OFF, WHICH PREVENTED THE CONTACT FROM SEEING THE ROAD AT NIGHT. THE WIRES WERE REPLACED BY THE OWNER. THE MANUFACTURER AND AN UNKNOWN DEALER WERE NOTIFIED OF THE FAILURE. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 5,000.
Electrical System
Filed Apr 13, 2018CA
THE ELECTRICAL WIRING WITHIN THE MOTOR COACH IS NOT TO NFPA'S NATIONAL ELECTRICAL CODE NOR IS IT WIRED TO THOR'S OWN FACTORY SPECIFICATIONS. IN ADDITION, THE APPLIANCES WITHIN THE COACH ARE NOT WIRED TO THE SPECIFICATIONS OF THE APPLIANCE MANUFACTURER. OUR MOTOR COACH EXPERIENCED A SHORTED WIRE IN THE WATER HEATER JUNCTION BOX DUE TO IMPROPER SPLICING IN AN AREA WHERE NO SPLICING SHOULD HAVE BEEN NECESSARY. THAT SAME ELECTRICAL CIRCUIT WHICH, PER THE NEC AND THOR'S FACTORY SPECIFICATIONS SHOULD HAVE BEEN ON A DEDICATED BREAKER, WAS NOT ON A DEDICATED BREAKER WHICH COULD HAVE ALLOWED THE AMPERAGE IN THE JUNCTION BOX TO EXCEED THE BREAKER'S CAPACITY AND HEAT TO THE POINT OF DISINTEGRATING THE WIRE'S INSULATION LEAVING A BARE WIRES. THIS COULD HAVE EASILY LED TO A FIRE. NOT ONLY HAS THIS RESULTED IN LOSS OF USE OF THE APPLIANCE, BUT HAS ALSO RESULTED IN COMPLETE LOSS OF FAITH THAT THE REST OF THE MOTOR HOME IS SAFE FOR HABITATION OR FOR TRAVEL ON PUBLIC ROADS. THIS IS A MATTER OF PUBLIC SAFETY AND SHOULD BE INVESTIGATED FURTHER.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 22, 2017. Source: NHTSA Office of Defects Investigation.