Owners filed 2 complaints about this vehicle with federal regulators, most often about the structure › body. It has been recalled 20 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Structure › Body
2
0
0
0
20 safety recalls
Part 573 reports
Seats19V712000
Filed Oct 4, 201953,528 vehiclesDaimler Trucks North America Llc
Defect. Daimler Trucks North America LLC (DTNA) is recalling certain 2014-2020 Thomas Built Saf-T-Liner EFX, Minotour, Saf-T-Liner C2, and Saf-T-Liner HDX school buses equipped with SynTec S3B or S3C seats. The seats may have been manufactured with styrene blocks that may not provide sufficient impact absorption in certain specific areas around the steel seat frame of the back support. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 222, "School Bus Passenger Seating and Crash Protection."
Risk. The lack of impact absorption increases the risk of injury in the event of a crash.
Remedy. DTNA will notify owners, and dealers will install additional impact material between the re-bond back and the vinyl back cover to increase the amount of absorption, free of charge. DTNA issued owners an interim notification on November 29, 2019. The recall began June 22, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-832.
Service Brakes, Air › Disc19V444000
Filed Jun 11, 201911,546 vehiclesDaimler Trucks North America Llc
Defect. Daimler Trucks North America LLC (DTNA) is recalling certain 2010-2020 Thomas Built Buses Saf-T-Liner C2, 2016-2019 HDX, and 2017-2019 EFX school buses equipped with Bendix Air Disc Brakes. The driver side rear brakes may drag.
Risk. The dragging brakes may lead to high temperatures at the wheel end, increasing the risk of smoke and fire, possibly resulting in the bus having to be evacuated, which can increase the risk of injury.
Remedy. DTNA will notify owners, and dealers will install a new caliper with an updated clearance adjustment mechanism, free of charge. The recall began August 9, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-818.
Equipment Adaptive/Mobility18V560000
Filed Aug 23, 201884 vehiclesDaimler Trucks North America Llc
Defect. Daimler Trucks North America LLC (DTNA) is recalling certain 2015-2019 Thomas Built Buses Saf-T-Liner C2 and Saf-T-Liner HDX school buses, equipped with certain S-Series and K-Series Titanium Wheelchair Lifts, models K200, K201, K550, K551, S200, S2201, S550 and S551. The wheelchair lift positioning input cam may fail while the lift is in use, allowing the platform to travel higher than the vehicle's floor height.
Risk. If the wheelchair lift platform stops above the vehicle floor, the wheelchair user can tip inwards toward the vehicle when exiting the lift, increasing their risk of injury.
Remedy. Dealers will replace the injection molded cam with an aluminum machined cam, free of charge. The recall began December 6, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL785.
Seats18V253000
Filed Apr 19, 201823,102 vehiclesDaimler Trucks North America Llc
Defect. Daimler Trucks North America LLC (DTNA) is recalling certain 2014-2018 Thomas Built Buses Saf-T-Liner C2, Saf-T-Liner HDX, Saf-T-Liner EFX, and Minotour school buses equipped with S3B Restraint Wall Mounted Seats. The wall mounting bracket may crack, causing the seat to not remain secured in place in the event of a crash.
Risk. In the event of a crash, if the seat does not remain secured to the wall, the occupant has an increased risk of an injury.
Remedy. DTNA will notify owners, and dealers will install an additional wall mounting bracket, free of charge. Daimler issued owners an interim notification on June 12, 2018. The recall began January 3, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-769.
Seats18V254000
Filed Apr 19, 201824 vehiclesDaimler Trucks North America Llc
Defect. Daimler Trucks North America LLC (DTNA) is recalling certain 2014-2018 Thomas Built Buses Saf-T-Liner C2, Saf-T-Liner EFX, Saf-T-Liner HDX, and Minotour transit buses, equipped with certain S3B Restraint Wall Mounted Seats. The wall mounting bracket may crack, causing the seat to not remain secured in place in the event of a crash.
Risk. In the event of a crash, if the seat does not remain secured to the wall, the occupant has an increased risk of an injury.
Remedy. DTNA will notify owners, and dealers will install an additional wall mounting bracket, free of charge. Daimler issued an interim notification to owners on June 15, 20 18. The recall began January 3, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-769.
Seats18V193000
Filed Mar 26, 20186 vehiclesDaimler Trucks North America Llc
Defect. Daimler Trucks North America LLC (DTNA) is recalling certain 2014-2018 Thomas Built Buses Saf-T-Liner C2, Saf-T-Liner HDX, Saf-T-Liner EFX, and Minotour transit buses, equipped with certain Syntec-brand S3B, Non-Restraint, Wall Mounted Seats. The wall mounting bracket may crack, which may cause the seat to not remain secured in place in the event of a crash.
Risk. In the event of a crash, if the seat does not remain secured to the wall, the occupant has an increased risk of an injury.
Remedy. DTNA will notify owners, and dealers will install an additional wall mounting bracket, free of charge. DTNA issued an interim notification to owners on May 10, 2018. The recall began May 10, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-763.
Fuel System, Other › Delivery › Hoses, Lines/Piping, and Fittings18V190000
Filed Mar 26, 2018957 vehiclesDaimler Trucks North America Llc
Defect. Daimler Trucks North America LLC (DTNA) is recalling certain 2014-2019 Thomas Built Buses Saf-T-Liner C2 school buses equipped with propane engines. The propane fuel line may contact the j-hook body support bracket that could cause chafing resulting in a propane leak.
Risk. A propane leak in the presence of an ignition source can increase the risk of a fire.
Remedy. DTNA will notify owners, and dealers will inspect the propane line clearance and reroute the line if needed. Any damaged lines will be replaced. These repairs will be performed free of charge. DTNA issued an interim notification to owners on May 9, 2018. The recall began on July 3, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-765.
Seats18V192000
Filed Mar 26, 20186,606 vehiclesDaimler Trucks North America Llc
Defect. Daimler Trucks North America LLC (DTNA) is recalling certain 2014-2018 Thomas Built Buses Saf-T-Liner C2, Saf-T-Liner HDX, Saf-T-Liner EFX, and Minotour school buses, equipped with certain Syntec-brand S3B, Non-Restraint, Wall Mounted Seats. The wall mounting bracket may crack, which may cause the seat to not remain secured in place in the event of a crash.
Risk. In the event of a crash, if the seat does not remain secured to the wall, the occupant has an increased risk of an injury.
Remedy. DTNA will notify owners, and dealers will install an additional wall mounting bracket, free of charge. DTNA issued an interim notification to owners on May 9, 2018. The recall began May 10, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-763.
Equipment18V083000
Filed Jan 30, 2018606 vehiclesDaimler Trucks North America Llc
Defect. Daimler Trucks North America LLC (DTNA) is recalling certain 2002-2017 Thomas Built Buses Saf-T-Liner C2, Saf-T-Liner HDX, FS65, and Minotour school buses, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy. DTNA will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall is expected to begin March 30, 2018. Owners may contact DTNA customer service at 1-800-547-0712 or Kidde customer service at 1-855-262-3540 or online at www.kidde.com and click on "Product Safety Recall" for more information. DTNA's number for this recall is FL-759.
Fuel System, Other › Delivery › Hoses, Lines/Piping, and Fittings17V665000
Filed Oct 19, 2017916 vehiclesDaimler Trucks North America Llc
Defect. Daimler Trucks North America LLC (DTNA) is recalling certain 2012-2018 Thomas Built Bus Saf-T-Liner C2 school buses. The affected vehicles are propane-powered and have propane fuel lines that may contact the transmission yoke, possibly causing a propane leak.
Risk. A propane leak in the presence of an ignition source can increase the risk of a fire.
Remedy. DTNA will notify owners, and dealers will inspect the propane line routing, correcting it as necessary, free of charge. DTNA issued owners an interim notification on December 14, 2017. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-752.
Showing 10 of 20 campaigns, newest first.
What owners reported
Newest filings
Structure › Body
Filed Apr 11, 201955,000 milesIA
WINDOW FRAMES CRACK AND BREAK LEAVING EXPOSED SHARP METAL EDGES AND HOLES FOR STUDENT RIDERS TO PLACE FINGERS IN, CAUSING INJURY. THE WINDOW FRAME MATERIAL IS A PLASTIC/VINYL PRODUCT THAT CRACKS AND/OR BREAKS UNDER EXTREME COLD OR HOT CONDITIONS. THERE ARE 10 CRACKED OR BROKEN WINDOWS IN THIS BUS AS OF 4/11/2019. *AS CONSUMER STATED AS OF 6/24/19 ALL BUSES ARE HAVING TROUBLE WITH THE THOMAS BUS WINDOWS, ALSO.*JB
Structure › Body
Filed Apr 11, 201955,000 milesIA
WINDOW FRAMES CRACK AND BREAK LEAVING EXPOSED SHARP METAL EDGES AND HOLES EXPOSED FOR STUDENTS TO PLACE FINGERS IN, CAUSING INJURY. THE WINDOW FRAME MATERIAL IS A PLASTIC/VINYL PRODUCT THAT CRACKS AND/OR BREAKS UNDER EXTREME COLD OR HOT CONDITIONS. THERE ARE 14 CRACKED OR BROKEN WINDOW FRAMES IN THIS BUS AS OF 4/11/2019. *DT*JB *AS CONSUMER STATED MY BUS MECHANIC HAS HAD CONTACT WITH SIOUX CITY SCHOOLS, ALGONA SCHOOLS, ESTHERVILLE SCHOOLS AND STORM LAKE SCHOOLS. ALL HAVE AND ARE HAVING TROUBLE WITH THE THOMAS BUS WINDOWS, ALSO.*JB
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Oct 4, 2019. Source: NHTSA Office of Defects Investigation.