Page 6 of 10 · complaints 251–300 of 452

2016 Tesla Model X complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2016 record →

Suspension
Filed Oct 26, 202050,689 milesTX

LEAVING CHILD'S SOCCER GAME, BACKING OUT OF PARKING SPACE LOWER FRONT CONTROL ARM ON THE FRONT DRIVER SIDE OCCURRED. MY FAMILY LIVES ABOUT 30 MINS FROM THIS AND THE VEHICLE SEEMED FINE DRIVING TO OUR SON'S GAME. THANKFULLY THIS DID NOT HAPPEN ON THE TOLLWAY AND HIGHWAY THAT IS USED DURING THIS COMMUTE. BACK IN APRIL I HAD THE TESLA SERVICED TO GET A 4 WHEEL ALIGNMENT. NOTHING WAS DONE THEN TO INSPECT VEHICLE, EVEN WHEN A TSB WAS PUT OUT BACK IN FEB. 2017 FOR THIS ISSUE. AGAIN, THANKFUL FOR NO INJURES, TESLA IS NOW WANTING ME TO PAY FOR THE DAMAGE AND THEN A NEW ALIGNMENT, CLOSE TO $1200. THIS WHEN MY FAMILY COULD HAVE BEEN FATALLY INJURED.

Steering
Filed Oct 25, 202050,000 milesCA

HERE IS A 2016 TESLA MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37193012?ROWNUMBER=146 IT HAS BEEN HAVING A REALLY BAD DAY. THIS IS AN EXPENSIVE HIGH POWERED CAR, IT IS TO BE HOPED THAT THE OWNER WOULD NOT BE DRIVING AROUND ON BALD TIRES. AND YET, THE TREAD ON THE LEFT HAND WHEEL IS BADLY WORN AWAY AS THOUGH IT HAS PERHAPS BEEN RUBBING AGAINST THE BODYWORK BECAUSE THE TOP BALL JOINT HAS POPPED APART AND EVERYTHING HAS TURNED TO FECULENCE. I ONCE AGAIN URGE YOU TO FOLLOW THE LEAD OF THE CHINESE SAFETY AUTHORITIES AND DEMAND A RECALL OF THESE MURDEROUS MISSILES. THANK YOU. KEEF

Steering
Filed Oct 25, 202040,000 milesCA

HERE IS ANOTHER EXAMPLE OF A TESLA WITH A POPPED BALL-JOINT. HTTPS://POCTRA.COM/2016-TESLA-MODEL-X/ID-AI6J3YJQME16NYXJ/EBENSBURG-PA/PHOTOS THE BALL JOINT ATTACHES TO A FLIMSY PRESSED STEEL UPPER WISHBONE. THAT WISHBONE IS NOT EVEN BENT OUT OF SHAPE SO THEREFORE THE BALL-JOINT CAN NOT HAVE HAD ANY GREAT FORCE PLACED UPON IT. IT IS ALMOST CERTAIN THAT IT WAS THIS POPPED BALL JOINT THAT CAUSED THIS MAJOR CRASH. I'LL SAY IT AGAIN. BAD BALL JOINTS. BAD BAD ELON PLEASE RECALL THESE DEATHTRAPS. THANK YOU KEEF

Suspension
Filed Oct 24, 20201,500 milesWA

MY 2016 TESLA MODEL X HAS A SERIOUS SHIMMY IN THE FRONT SUSPENSION AS YOU APPROACH 35 MPH. THE DEALER HAS STATED THAT THE VEHICLE IS OPERATING AS DESIGNED, AND HAS NO FIX SUGGESTED FOR THE SHAKING OF THE FRONT SUSPENSION AT SPEEDS BETWEEN 35 AND 45 MPH

SteeringCrash1 injured
Filed Oct 24, 202095,000 milesCA

HERE IS A 2016 TESLA MODEL X IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/36658270?ROWNUMBER=43 IT HAS BEEN IN A SERIOUS CRASH AND HAS BIO-HAZARD STICKER. JUDGING BY THE CONDITION OF THE WRECK IT SEEMS LIKELY THAT THE DRIVER WAS KILLED OR INJURED. THE TOP BALL-JOINT HAS POPPED APART. EVEN IN A CRASH IT IS UNUSUAL FOR A BALL-JOINT TO BE POPPED APART LIKE THIS. IT IS HIGHLY PROBABLE THAT THE BALL JOINT POPPING CAUSED LOSS OF CONTROL WHICH THEN RESULTED IN THIS CRASH. THIS CAR HAS DONE 95,000 MILES. IT IS HIGHLY LIKELY THAT THE BALL-JOINT WAS WORN DOWN SUFFICIENTLY TO ALLOW THE BALL TO POP OUT. MANY OF THESE BALL JOINT SEPARATIONS HAVE ALREADY BEEN REPORTED TO NHTSA AND TO THE CHINESE EQUIVALENT ORGANISATION SAMR/DPAC. IT WOULD BE A VERY GOOD IDEA FOR YOU TO DEMAND A TESLA RECALL IN THE SAME WAY THAT CHINA HAS DONE. THANK YOU. YOUR FRIEND KEEF

Electronic Stability Control (esc)
Filed Oct 21, 202019,638 milesGA

STARTING IN 2013 TESLA CARS THE EMMC MEMORY CHIP CONNECTED TO THE MCU THAT CONTROLS THE CENTER CONSOLE DISPLAY AND MOST ELECTRONICS FAILS AFTER ABOUT 4 YEARS OF USAGE DUE TO WRITING TO THE CHIP OVER AND OVER AGAIN. WHEN THE MEMORY CHIP FAILS YOU LOOSE CONTROL OF THE HEATING/COOLING, BACKUP VIEW, ETC. EVERY TESLA CAR MANUFACTURED BETWEEN 2013 AND 2018 WILL HAVE THE PROBLEM.

Electronic Stability Control (esc)
Filed Oct 17, 202079,818 milesNV

MAIN SCREEN COMPUTER (MCU)JUST SHUT DOWN WHILE DRIVING. THIS IS A VERY SERIOUS SAFETY ISSUE THAT TESLA ALREADY KNEW ABOUT AND THIS IS A LONG TIME ISSUE.

Electrical System
Filed Oct 11, 202029,500 milesCA

MCU ISSUE AND BUBBLE SCREEN

Electrical System
Filed Sep 29, 2020CA

CENTER CONSULE WENT COMPLETELY DARK AFTER MCU FAILED. SIDE MIRRORS COULD NOT BE CONTROLLED AND BLINKERS STOPPED WORKING

Electrical System
Filed Sep 23, 2020106,531 milesVA

MY TOUCHSCREEN WENT BLACK AND SYSTEMS BECAME DISABLED (AIR CONTROL, AUTOPILOT, MUSIC, NAVIGATION). WITHIN A WEEK THE READINGS ON MY PHONE APP WERE NOT CORRECT AND IT TOOK SOME TIME FOR THE POWER TO ENGAGE THE GEARS. MY BACKUP CAMERA WENT DARK. FINALLY, I COULD NOT PUT MY CAR IN GEAR AND IT HAD TO BE TOWED BY A SPECIALTY TOWING SERVICE. TESLA TELLS ME IT IS A SOFTWARE ISSUE, BUT I THINK A MEMORY CHIP HAS GONE BAD. I THINK THIS RELATES TO AN EXISTING INVESTIGATION ON THIS ISSUE BY NHTSA.

Electrical System
Filed Sep 17, 202030,302 milesFL

MAY 2020 WHILE MY CAR WAS STILL UNDER WARRANTY I CONTINUALLY HAD ISSUES WITH THE MAIN SCREEN. ISSUES WERE REPORTED TO TESLA WHO ASSERTED IT WAS THE FIRMWARE. TESLA KEPT MY CAR FOR OVER A WEEK FOR REPAIRS, THEN CHARGED ME $400 FOR NEW FIRMWARE. HOWEVER WITHIN TWO MONTHS THE ISSUES BEGAN AGAIN, THE SCREEN GOING BLACK AND MULTIPLE ERRORS. IN AUGUST I WAS FINALLY GIVEN ANOTHER SERVICE APPOINTMENT. THIS TIME THEY ASSERTED IT WAS THE 12V BATTERY (DESPITE RECENTLY HAVING THAT REPLACED IN 2019). AFTER REPLACING THE 12V BATTERY THE PROBLEMS WITH THE MCU STILL PERSISTED. IT TAKES ABOUT 3WKS TO 1MONTH TO EVEN GET A SERVICE APPOINTMENT. NOW THEY ARE SAYING THE ISSUE IS WITH THE MCU WHICH NEEDS TO BE REPLACED. I DO BELIEVE THE ISSUE WAS WITH THE MCU ALL THE TIME. I DO BELIEVE TESLA EITHER MISDIAGNOSED OR KNOWINGLY DID NOT RESOLVE THE ISSUE. NOW I AM BEING ASKED TO PAY $2500 NOT INCLUDING TAX AND LABOR TO REPLACE THE ENTIRE MCU FOR PROBLEMS WHICH WERE INITIALLY REPORTED WHILE THE CAR WAS UNDER WARRANTY. FURTHER, TESLA IS NOW CLAIMING THEY NO LONGER HAVE LOGS OF DIAGNOSTICS ON MY CAR WHEN I REQUESTED TO SEE THE DIAGNOSTICS THAT WERE PREVIOUSLY RUN DIAGNOSING MY BLACK SCREEN ALTHOUT THE DO AGREE MY CAR HAS BEEN CONTINUALLY BROUGHT IN FOR A BLACK SCREEN AND NON-FUNCTIONING SYSTEM. DISABLED SCREEN FUNCTIONALITY CAUSES SEVERAL OTHER SYSTEMS OF THE CAR NOT TO WORK: REGENERATIVE BRAKING DISABLED, AUTOPILOT DISABLED, DRIVER AND USER SETTINGS, DISABLED, AC UNIT NOT FUNCTIONING, STEREO/RADIO CAPABIL

Structure › Body
Filed Sep 16, 202055,850 milesCA

WHILE DRIVING AT HIGHWAY SPEEDS ON AN INTERSTATE, A GLASS PLATE APPROXIMATELY 8 I INCHES X 18 INCHES ON THE CAR ROOF SITUATED BETWEEN THE FALCON WING DOORS AND COVERING THE DOOR LIFT HENGES WAS BLOWN OFF BY THE WIND FORCE. I WAS UNAWARE THAT THIS HAD HAPPENED UNTIL ARRIVAL AT MY DESTINATION. FORTUNATELY, THERE WERE NO OTHER CARS NEAR ME AT THE TIME. SO, I AM UNAWARE OF ANY DAMAGES TO OTHER VEHICLES. THE POSSIBILITY OF SEVERE DAMAGE OR INJURY HAD THERE BEEN ANOTHER CAR DIRECTLY BEHIND ME SHOULD BE EVIDENT. FROM WHAT I UNDERSTAND, THE GLASS PLATE IS ONLY ATTACHED WITH GLUE. ACCORDING TO THE TESLA MODEL X OWNERS FORUM, THIS HAS HAPPENED TO OTHER OWNERS AND IS RELATED TO DETERIORATING RUBBER SEALS AROUND THE FALCON WING DOORS THAT TESLA HAS CLAIMED TO BE ONLY COSMETIC. I BELIEVE THAT THE DETERIORATION OF THAT RUBBER SEAL ALLOWED THE WIND TO GET UNDER THE GLASS PLATE AND ALLOW IT COME LOOSE.

Electrical System
Filed Sep 15, 202050,500 milesPA

TOUCHSCREEN DIED COMPLETELY AFFECTING ABILITY TO DRIVE VEHICLE. NO ABILITY TO CONTROL DEFROST OR AIR CONDITIONING FOR WINDSHIELD VISIBILITY. TURN SIGNALS PRODUCE NO AUDIBLE NOISE. NO BACKUP CAMERA. NO ABILITY TO CHANGE CHARGE RATE OR REASONABLY IDENTIFY WHEN CAR WILL RUN OUT OF CHARGE AND DIE ON A LONG TRIP. I CANNOT TELL OF MY BATTERY FAN IS WORKING TO PREVENT OVERHEATING AND FIRES. NO ABILITY TO TELL IF AIRBAGS ARE FUNCTIONAL OR SHUT OFF. NO ABILITY TO TELL IF MILES DRIVEN ARE REGISTERED ON ODOMETER. NO ABILITY TO TURN ON A TOW MODE IF VEHICLE IS DISABLED.

Suspension
Filed Aug 27, 202048,000 milesCA

THE CAR FRONT SUSPENSION RATTLE A LOT WHEN ACCELERATING. THIS WAS BROUGHT TO TESLA'S ATTENTION BUT AT THE TIME, THEY DID NOT HAVE A PERMANENT FIX FOR IT. THIS WAS DATED BACK BEFORE THE VEHICLE LOST WARRANTY.

Electrical System
Filed Aug 14, 202030,000 milesNC

MCU (MEDIA CONTROL UNIT) FAILED ON MULTIPLE OCCASIONS, I WAS UNABLE TO CONTROL AC/RADIO/AUTOPILOT SYSTEM/ OR NAVIGATION. ALSO BOTH TURN SIGNAL WERE IN-OPERATIONAL. TESLA SERVICE CENTER REFUSES TO REPLACE THE MCU OR FIX IT. VEHICLE WAS IN MOTION, ON HIGHWAY AT A SPEED OF ABOUT 70 MPH.

Electrical System
Filed Aug 8, 202055,000 milesNV

THE CAR DOESN'T TAKE CHARGE. I DROVE MY CAR TO TRY DIFFERENT CHARGING SPOT IN THE SAME SUPERCHARGING STATION AND TRY IN ANOTHER CHARGING STATION. THE CAR DOESN'T CHARGE. IT WAS A WEEKEND WHEN THE CAR HAS CHARGING ISSUE. EVENTUALLY THE CAR JUST OUT OF JUICE. WON'T OPEN IT LET ME IN AND I HAVE TO TOW THE CAR TO SERVICE CENTER IN THE MONDAY SERVICE BUSINESS DAY. IT NEEDS SPECIAL TOWING WITH DOLLY. BECASUE OF THE CAR OUT OF JUICE THE 12V BATTERY IS DEAD TOO AFTER THAT. CHARGING PORT IS A KNOWN ISSUE TO TESLA BUT AFTER ALL THE REPAIR. I WAS CHARGED OF $1300

Electrical System
Filed Aug 8, 202055,000 milesNV

THE TOUCHSCREEN BECOME LESS RESPONSIVE THE PAST FEW MONTHS, THE POWER-UP TIME BECOMES LONGER, THE SCREEN WOULD FREEZE AND WOULD HAVE TO BE REBOOTED, AND ON JULY 24TH THE MCU UNIT IS A TOTAL FAILURE. I COULDN'T EVEN DRIVE THE CAR UNTIL TESLA MOBILE SERVICE COMES OUT TO CYCLE THE POWER OF 24V. THE COST IS $85 OF DIAGNOSTICS FEE BUT HE COULDN'T FIND ANYTHING BESIDES THAT IT IS NOT RESPONSIVE. AFTER THAT I HAVE TO RESCHEDULE ANOTHER VISITS WHICH IS NOT AVAILABLE UNTIL AUG 12TH. I CAN DRIVE NOW WITH BLACK MCU BUT I CAN'T CONTROL BLINKERS. MY BLINKERS ARE ALWAYS OFF. VERY UNSAFE. THIS CAR HAS ONLY 55K MILES. IT IS RIGHT AFTER THE WARRANTY EXPIRES. THE MOBILE SERVICE AND PHONE CALL WITH SERVICE SHOP IN RENO LOCATION BOTH SUGGEST ME TO REPLACE TO A NEW MCU AND SINCE IT IS OUT OF POCKET IT MAKES SENSE TO DO A MCU UPGRADE INSTEAD. TOTAL WITH PART $2500 IT WOULD BE AROUND $3000.

Electronic Stability Control (esc)
Filed Aug 8, 202050,151 milesCA

I WENT TO START MY CAR AND THE SCREEN WAS BLACK. MY CAR HASN'T BEEN DRIVEN FOR 5 MONTHS SINCE I WAS TRAVELING. I HAD CLEARED ALL OF THE MEMORY (NAVIGATION, ADDRESSES, MUSIC STATIONS, ETC.), PRIOR TO LEAVING. I WAS IN TRAFFIC AND THE TURNING SIGNALS DIDN'T WORK. THE SAFETY OF THE CAR FELT COMPROMISED SINCE THE TURNING SIGNALS, REAR BACKUP CAMERA, SUSPENSION -BASICALLY MOST OF THE CAR CONTROLS WERE IN-OPERATABLE.

Unknown or Other
Filed Aug 7, 202024,000 milesCO

FIRST ENCOUNTERED WHILE DRIVING TO TOWN AND IT JUST KEPT GETTING WORSE OVER TIME, ALMOST DID NOT MAKE IT HOME. HAD TO PAY ABOUT $700 TO HAVE IT TOWED TO THE TESLA REPAIR CENTER IN DENVER, COLORADO. STARTED TO NOT BEING ABLE TO PLAY MUSIC, THEN NO TURN SIGNAL AND THEN BIG SCREEN WHEN BLACK. NOT SAFE TO DRIVE WOULD NOT TAKE A CHARGE ANYMORE AND MANY OTHER SMALL ISSUES KEEPS PILING ON CURRENT ISSUE IS WITH THE MCU1 (RIGHT AFTER THE WARRANTY EXPIRED)

Electrical System
Filed Aug 7, 2020CA

THE MCU IS DEAD. CAR CANNOT BE OPERATED SAFELY. NO SIDE BLINKERS, NO HORN, NO AC. AT THIS POINT MY CAR CANNOT EVEN TURN ON AND CANNOT BE DRIVEN. CONTACTED TESLA, BUT IT IS NOT A SAFETY ISSUE AND THEY SENT ME HOME AS PARTS WERE OUT OF STOCK. IT IS NOT SAFE TO DRIVE AS BLINKERS DON'T WORK.

Suspension
Filed Aug 7, 202025,000 milesAL

CLUNK SOUND FROM FRONT WHEELS AT LOW SPEEDS. . TESLA. SAYS IT IS THE UPPER SUSPENSION ARMS - ABSURD FOR A CAR WITH 25K ON IT AND NOT OFF-ROAD ALSO TESLA BLAINS THE PARTS FOR THE RECALL ARE NOT AVAILABLE WITH NO ESTIMATION OF THE REPAIR TO BE DONE FOR THE OPEN RECALL

Electrical System
Filed Aug 6, 202065,000 milesGA

CENTER SCREEN (MCU) DIES/FREEZES UP WHILE DRIVING AND MUST TRY TO RESET ALL THE TIME. TESLA REFUSES TO ACCEPT RESPOSIBILITY AND REPLACE WITH NEW MCU UNDER WARRANTY.

Unknown or Other
Filed Aug 6, 202061,000 milesNY

MY MCU HAS BEGUN TO FAIL. NOT ALLOWING ME TO HAVE TOTAL CONTROL OF THE CAR. EXAMPLES ARE... SAFETY ISSUES LIKE LOSS OF BACKUP CAMERA, LOSS OF TURNING SIGNALS, LOSS OF EMERGENCY HAZARD LIGHTS, LOSS OF HEADLIGHT CONTROLS, UNLOCKING DOORS FROM INSIDE OF THE VEHICLE, AND OPENING ELECTRONIC DOORS.

Electrical System
Filed Aug 5, 202054,000 milesNJ

WHILE DRIVING THE CAR ON JULY 31 AT ABOUT 7PM, THE CENTER TOUCHSCREEN WENT BLACK AND WOULD NOT RESET USING TESLA INSTRUCTIONS. VEHICLE WAS PARKED. THE A/C AND CLIMATE CONTROLS WERE THEREFORE STUCK IN THE ON POSITION WITH NO RECOURSE. ALL OTHER FUNCTIONS HANDLED BY TOUCHSCREEN WERE INOPERATIVE. TESLA ROADSIDE ASSISTANCE WAS CALLED ON MORNING OF AUG 1 FOR OIPTIONS, BUT RESET PROTOCOLS OFFERRED DID NOTHING TO HELP SOLVE THE PROBLEM. CAR TAKEN IN TO TESLA SERVICE CENTER ON AUG 2, WITH INOPERATIVE MCU IDENTIFIED AS THE CAUSE ON AUG 3. REPAIR COST ESTIMATED TO BE ABOUT $1500. I THEN FOUND OUT THE REPAIR WAS OUT OF WARRANTY ONLY BECAUSE TESLA HAD SHORTENED THE WARRANTY BY 2 YEARS AFTER I PURCHASED THE VEHICLE. IF THE WARRANTY WAS AS STATED WHEN THE CAR WAS PURCHASED, THIS REPAIR WOULD HAVE BEEN COVERED BY TESLA. SORRY, NO USEFUL PICS OR DOCS APPY AT THIS POINT, AS REPAIR HAS NOT YET BEEN MADE.

Electronic Stability Control (esc)
Filed Aug 4, 202036,000 milesCA

TOTAL MAIN COMPUTER FAILURE (MCU) - MANY SAFETY FEATURES WERE UNACCESSIBLE AND NOT AVAILABLE INCLUDING BUT NOT LIMITED TO TURN SIGNALS AND HAZARD LIGHTS STOP WORKING, THE SETTINGS FOR AUTOPILOT AND DRIVING ARE GONE, THE SUSPENSION SETTINGS, THE ABILITY TO TURN ON HEADLIGHTS MANUALLY, ABILITY TO MANUALLY LOCK AND UNLOCK THE VEHICLE, NAVIGATION, A/C, SUNROOF CONTROLS, ETC.

Electrical System
Filed Aug 1, 202047,000 milesCA

MAIN COMPUTER SYSTEM DIED. ALL SCREENS STOPPED FUNCTIONING (INCLUDING SPEEDOMETER). CAR WOULDNT LOCK/UNLOCK. TESLA SAID THE MCU HAD TO BE REPLACED AND THEY WERE GOING TO CHARGE ME BECAUSE IT WAS 5 DAYS OUT OF WARRANTY.

Unknown or Other
Filed Aug 1, 202085,000 milesNC

MAIN TOUCH SCREEN FAILED TO LOAD. SAME SCREEN CONTROL ALMOST EVERYTHING FROM AC TO SUSPENSION, NAVIGATION ETC. CAR WAS PARKED WHEN SCREEN FAILED TO LOAD . SAME ISSUE HAPPENED FEW TIMES BEFORE IN SPAN OF ONE WEEK , HOWEVER EVENTUALLY SCREEN BOOTED WHILE DRIVING CAUSING ME TO GET EVEN MORE NERVOUS WHAT IF SCREEN FAIL AGAIN WHILE I'M TOWING TRAILER ( TOWING MODE IS ALSO CONTROLLED IN SAME SCREE AS WELL AS REAR CAMERA ).

Electrical System
Filed Jul 30, 202051,500 milesOR

MY SCREEN GOES BLACK. THIS RECOVERS OVER TIME WHEN I REBOOT, BUT IF I AM CHECKING MILEAGE THE SCREEN GOES BLACK AGAIN. PEOPLE WHO HAVE THE SAME CAR HAVE TOLD ME THAT THIS IS A KNOWN PROBLEM WITH THE COMPUTER MEMORY FOR THIS VEHICLE. THIS HAS HAPPENED WHEN THE CAR IS STATIONARY AND MOVING ON A CITY STREET. I AM NOT ABLE TO GET A SERVICE APPOINTMENT UNTIL AUGUST 7, 2020

Electrical System
Filed Jul 29, 202039,160 milesIL

THE MCU SCREEN ON MY TESLA WENT OUT AFTER RETURNING TO THE VEHICLE FROM IT BEING PARKED. SCREEN WOULD NOT TURN ON EVEN AFTER MULTIPLE REBOOTS. WAS ABLE TO DRIVE THE VEHICLE BUT LOST ALL CONTROLS THAT THE MCU SCREEN CONTROLS, LUCKILY IT WAS A COOLER DAY AND I DIDN'T NEED THE AC BUT HVAC IS INACCESSIBLE WHEN THIS GOES OUT AMONG OTHER SAFETY ITEMS. PRIOR TO THIS THERE WERE TIMES WHEN THE SCREEN WOULD BE OUT AND THEN COME ON AFTER A FEW MINUTES. THIS IS A KNOWN ISSUE WITH TESLA MODEL S/X VEHICLES BUILT BEFORE APRIL 2018. THEY SEEM TO ALWAYS FAIL OUTSIDE WARRANTY BUT THIS SHOULDN'T BE AN ISSUE AND CAN CAUSE HARM BECAUSE OF WHAT THE MCU CONTROLS.

Electrical System
Filed Jul 29, 202076,820 milesMS

THE MCU DIED, PREVENTING USE OF THE BACKUP CAMERA CREATING A HAZARD WHILE BACKING UP WITH LOW VISIBILITY.

Unknown or Other
Filed Jul 29, 202057,000 milesPA

ON JULY 3RD, 2020 WE OBSERVED THAT OUR CENTER CONSOLE WAS COMPLETELY DARK. THIS IMPACTED MANY COMPONENTS AND FEATURES OF THE VEHICLE INCLUDING BUT NOT LIMITED TO THE HEATING/COOLING, REAR CAMERA, AUDIO, BLUETOOTH, GPS, SIDE MIRRORS, ETC. WE WERE NOTIFIED BY TESLA THAT AN MCU WAS ORDERED AND WE WOULD BE NOTIFIED WHEN IT ARRIVES. AS OF 7/29 WE STILL DO NOT HAVE A DATE FOR WHEN THE NEW MCU WILL ARRIVE.

Electronic Stability Control (esc)
Filed Jul 29, 202040,000 milesCA

THE MCU MDLSX,NA PREMIUM,REMAN PART #: 1098010-99-H IS FAULTY AND NEEDED TO BE REPLACED. THERE ARE MANY PEOPLE COMPLAINING OF THE FAILURE IN VARIOUS FORUMS AND IT IS ALL HAPPENING AT THE SAME TIME. THE OPTIONS FROM TESLA IS TO REPAIR/REPLACE FOR $1200 AND BACK ORDERED FOR 1+ MONTH OR TO ORDER AN UPGRADE MCU INTEL UPGRADE-FOR TEGRAAP1.0 - NORTH AMERICA PART #: 9874564-00-A FOR $2500. THIS SHOULD BE A RECALL REPLACMENT.

Electrical System
Filed Jul 29, 202067,150 milesCA

MCU-TOUCHSCREEN EMMC FAILURE - MCU1 (VERSION 1) UNIT IN TESLA, INCLUDING MY 2016 TESLA MODEL X HAS AN EMMC CHIP THAT CAUSE FAILURES RESULTED IN WHOLE CENTRAL SCREEN GOING BLANK, FREEZES, AND AS RESULT MAKE CAR NOT-OPERATIONAL - NO NAVIGATION, NO CLIMATE CONTROL, NO OTHER CONTROLS OF THE VEHICLE, SINCE IT'S ALL DRIVEN THROUGH CENTRAL SCREEN. CONSIDERING MY CAR IF JUST 3.5 YEARS OLD, THIS IS REALLY CONCERNING AND TESLA SHOULD ADDRESS THIS TECHNICAL FLAW.

Suspension
Filed Jul 29, 202020,000 milesCA

HERE IS A TESLA IN THE JUNKYARD. HTTPS://EREPAIRABLES.COM/SALVAGE-CARS-AUCTION/TESLA/MODEL+X/VID-42586351 IT HAS NOT BEEN IN A CRASH, NO AIR-BAGS DEPLOYED AND NO SIGN OF IMPACT DAMAGE. THE FRONT SUSPENSION HAS COLLOLLOPSED PUSHING THE WHEEL BACK INTO THE WHEEL WELL. THE DRIVER WAS OBVIOUSLY NOT PAYING ATTENTION, PERHAPS HE WAS HAVING A SNOOZE WHILE AUTOSLAUGHTER WAS DRIVING. THE CAR CONTINUED ON ITS MERRY WAY UNTIL THE TIRE WAS COMPLETELY SHREDDED. THEN THE OWNER MUST HAVE WOKEN UP. PERHAPS NHTSA WOULD ALSO LIKE TO WAKE UP AND DEMAND A RECALL ON THESE DEADLY UNGUIDED MISSILES. REGARDS KEEF WIVANEFF THE UNHINGED.

Electrical System
Filed Jul 28, 202034,500 milesAL

THE MCU IN THIS 2016 MODEL X DOES NOT FUNCTION PROPERLY. IT WILL RANDOMLY CRASH AND GO COMPLETELY BLACK WHILE THE CAR IS IN USE WHICH STOPS ALL FUNCTIONALITY OF THE HVAC, RADIO/AUDIO, NAVIGATION, ETC. THE CAR ALSO CONTAINS A BROWSER WHICH DOESN'T WORK AT ALL. THE MCU IS EXTREMELY LAGGY WHEN IT IS WORKING.

Suspension
Filed Jul 24, 202049,000 milesCA

THERE IS MAJOR RATTLING THAT HAPPENS IN THE FRONT SUSPENSION AND WHEN NOTIFIED THIS TO TESLA, THEY MENTIONED THAT THEY DO NOT HAVE A PERMANENT FIX FOR IT YET. THEY HAVE REPLACED THE UPPER CONTROL ARM IN THE PAST BUT THE PROBLEM SEEMS TO COME BACK.

Electrical System
Filed Jul 24, 202046,000 milesAZ

MCU1 THE MAIN COMPUTER CONTROLLING THE CAR CRASHES FREQUENTLY AND DISABLES THE CAR

Unknown or Other
Filed Jul 24, 202052,000 milesSC

INSTRUMENTAL SCREEN FAIL WHILE DRIVING KEEP GETTING REBOOT SO I CANNOT SEE HOW FAST I AM DRIVING BATTERY INFO.

Electrical System
Filed Jul 23, 202075,000 milesFL

TESLA X MODEL 2016 ERRATIC BEHAVIOR NOTICED. SYSTEM WILL POWER UP NORMAL BUT SOME OF THE SAFETY FUNCTIONS WILL NOT BE AVAILABLE. CENTER SCREEN WILL NOT RENDER PROPERLY LIKE IT IS FROZEN. VERY FRUSTRATING. YES TESLA IS A LOW MAINTENANCE BUT IF THE COMPUTER MODULES / MONITOR THAT ARE HEART OF THE CAR ( ENGINE) THERE SHOULD BE EXTENDED WARRANTY ON IT. I AM TOLD THAT MCU UNIT NEEDS TO BE REPLACED LIKE SAYING YOUR ENGINE NEED REPLACEMENT AFTER 4 YEARS. THERE SHOULD BE STANDARDS ON THE COMPUTER HW DEVICES ON ELECTRIC CARS THAT ARE MORE ROBUST AND LONGER LASTING. SO MUCH FOR LOW MAINTENANCE COMPARE TO CARS WITH ENGINES.

Electrical System
Filed Jul 23, 202068,000 milesNC

MAIN DISPLAY STOPS FUNCTIONING, CAUSING LOSS OF SEVERAL NECESSARY AND SAFETY FUNCTIONS INCLUDING BUT NOT LIMITED TO: VEHICLE CONTROL, CLIMATE, NAVIGATION AND VEHICLE STATUS. THIS IS A KNOWN PROBLEM FOR TESLA MODELS S AND X SOLD BEFORE 2018.

Unknown or Other
Filed Jul 22, 202035,000 milesAK

2 MONTHS AFTER MY 4-YEAR WARRANTY EXPIRED, MY CAR'S MAIN COMPUTER (MCU) "FAILED" BY GOING BLACK, APPARENTLY DURING THE COURSE OF AN OVER-THE-AIR SOFTWARE UPDATE BY TESLA. I LOST ALL CONTROL OF MY CLIMATE, CHARGING ABILITY, ADJUSTMENTS TO SUSPENSION, SAFETY SENSORS (DOOR SENSORS, LANE SENSORS, OTHER VEHICLE SENSORS), REMOTE ACCESS VIA MY CELL PHONE, AND MOST IMPORTANTLY MY TURN SIGNAL INDICATORS. THIS MAKES MY CAR ILLEGAL TO OPERATE. TESLA "RECOMMENDED" AN "UPGRADE" TO A NEW COMPUTER (MCU), BUT NOW APPEARS TO HAVE FORCED ME TO UPGRADE BY DISABLING MOST OF THE SAFETY, CONVENIENCE, AND COMFORT FEATURES OF MY AUTOMOBILE. COINCIDENTALLY (OR NOT) MY MOTHERS TESLA AUTOMOBILE EXPERIENCED THE SAME MCU FAILURE ON THE SAME DAY (SHE WILL FILE A SEPARATE REPORT).

Electrical System
Filed Jul 22, 202083,357 milesMO

SUDDEN UNEXPECTED FAILURE OF MCU1-THE MAIN CONTROL TOUCH SCREEN OF THE CAR. LIMITING ACCESS TO KEY SAFETY FEATURES SUCH AS BACK UP CAMERA AND OTHER VEHICLE CONTROLS. THE VEHICLE HAD AN UNUSUAL DISPLAY BEHAVIOR AND TOOK A PROLONGED TIME TO WAKE UP, THEN THE CENTER DISPLAY FAILED TO TURN ON AT ALL. MANUAL RESET ATTEMPTS FAILED.

Electrical System
Filed Jul 19, 202052,000 milesCA

MY MCU WENT OUT AND I HAD NO WORKING HORN OR BLINKERS. I WAS ALMOST SIDE SWIPED BY A TRUCK THAT WAS COMING INTO MY LANE AS IF I WASN'T THERE AND I TRIED TO BLOW MY HORN AND I HAD NO HORN TO ALERT HIM OF PRESENTS IN THE LANE HE WAS AND DID MERGE AND I HAD TO HIT MY BRAKES TO AVOID HIM FROM CRASHING INTO US! THIS UNSAFE FOR A CAR THAT IF YOUR MCU GOES OUT YOU LOOSE SOME OF YOUR SAFETY FEATURES THAT COULD SAVE YOUR LIFE!

Unknown or Other
Filed Jul 16, 202065,000 milesGA

THE MCU HAS FAILED COMPLETELY RENDERING THE VEHICLE UNDRIVEABLE. IT WAS IN THE PARKING LOT AND WHEN I WENT TO DRIVE IT, THE COMPUTER WOULD NOT COME ON. THE COMPUTER HAD BEEN HAVING PROBLEMS FOR QUITE SOME TIME BUT TESLA SUPPOSEDLY FIXED IT PREVIOUSLY.

Electrical System
Filed Jul 15, 202057,798 milesTX

DURING CHARGING, THE CAR MCU SCREEN WENT BLANK, AND THE CAR WAS NOT ACCESSIBLE OR CONTROLLABLE. VEHICLE WAS UNRESPONSIVE UNTIL TOW TRUCK DRIVER BYPASSED UNIT BY JUMP STARTING THE 12 VOLT BATTERY. LIMITED CONTROL WAS REGAINED. CAR WAS DRIVABLE, BUT THE REAR DOORS WERE INOPERATIVE. I AM NOT SURE WHAT OTHER SYSTEMS WERE INOPERATIVE. I AM CONCERNED ABOUT THIS HAPPENING DURING DRIVING OR GETTING STRANDED IN A REMOTE PLACE.

Suspension
Filed Jul 10, 202065,000 milesPA

UPPER CONTROL ARM BECOMES ISSUE PREMATURELY. THE ISSUE NEEDS TO BE LOOKED AT. I HAD TO REPLACE BOTH OF MY UPPER CONTROL ARM SO FAR. TALKING TO MECHANIC, IT WAS THE DESIGN AND MATERIAL CHOICE FOR THIS PART THAT SEEMS TO BE AN ISSUE. THE CONTROL ARM CAN BREAK DURING HIGHWAY SPEED POTHOLE.

Visibility › Sun/Moon Roof Assembly
Filed Jul 9, 202065,000 milesCA

TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE CONTACT HEARD AN IMPACT ON THE ROOF OF THE VEHICLE. THE CONTACT PULLED OVER TO INSPECT THE ROOF AND BECAME AWARE THAT THE GLASS PANEL FOR THE SUNROOF HAD DETACHED FROM THE SUN ROOF ASSEMBLY. THE VEHICLE WAS TAKEN TO TESLA (1901 DEL MONTE BLVD, SEASIDE, CA 93955, 831-264-6896) TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY AND HAD TO BE REPAIRED OUT OF POCKET. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, DECLINED TO PROVIDE ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 65,000.*DT*JB

Service Brakes
Filed Jul 7, 202050,000 milesMD

WHILE HIGHWAY DRIVING THE MAIN MCU FROZE DUE TO A MANUFACTURER KNOWN MEMORY CORRUPTION DEFECT AND WOULD NOT REBOOT. THIS DEFECT FAILURE IMPACTS ACCESS AND CONTROL OF THE FOLLOWING SAFETY FEATURES, TURN SIGNALS, EMERGENCY BRAKE, EMERGENCY BATTERY DISCONNECT, FOG LIGHTS (FRONT AND REAR), AUTO HIGH BEAMS, REAR PEDESTRIAN CAMERA, SUSPENSION (INABILITY TO DISABLE AUTO LEVELING FOR TIRE CHANGING OR TOWING), TRACTION CONTROL SLIP START, SIDE MIRROR ADJUSTMENTS. BATTERY SAFETY LIMITS FOR ACCELERATION AND REGEN BASED ON ENVIRONMENTAL TEMPERATURE SAFETY LIMITS ARE ALSO DISABLED. THIS MCU FAILURE ALSO PREVENTS REFUELING (L3 DCFC STATIONS). AS WELL AS THE HVAC SYSTEM FROM BEING TURNED OFF WHILE PARKED. WHICH CONTINUED TO DRAIN THE PRIMARY BATTERY FOR SEVERAL HOURS. THE ODOMETER IS ALSO NOT AVAILABLE, AS WELL AS THE HANDS FREE BLUETOOTH FEATURE AND OTHER NON SAFETY FEATURES. THE INITIAL INCIDENT OCCURRED UNDER WARRANTY. THE MANUFACTURER SWITCHED TO A BACKUP MEMORY PARTITION TO REPAIR OR WORKAROUND THE DEFECT ISSUE TEMPORARILY. WITHIN 3 MONTHS, LESS THAN 1,000 MILES LATER, THE BACKUP PARTITION ALSO BECAME PERMANENTLY CORRUPTED AND REQUIRED A COMPLETE REPLACEMENT OF THE UNIT, OUT OF WARRANTY.

Electrical System
Filed Jul 7, 202064,609 milesMN

CHIP FAILURE IN MCU CAUSED TURN SIGNALS TO STOP WORKING AT APPROX 65,000 MILES. KNOWN DEFECT TO TESLA AND SHOULD BE REPLACED AS A RECALL AS THEY CHANGED THE CHIP TYPE FOR VEHICLES MADE IN 2018 OR NEWER DUE TO THIS DEFECT. THE FAILURE OF THIS CHIP IS A SAFETY ISSUE AND THEY ARE CURRENTLY CHARGING OWNERS $1500-$2500 TO FIX.

Electrical System
Filed Jul 3, 202065,000 milesWA

MY VEHICLE'S CENTER DISPLAY (MCU) IS STARTING TO SHOW SIGNS OF FAILURE ON ACCOUNT OF A FLAWED DESIGN THAT DEPENDS ON AN EMMC MEMORY COMPONENT THAT IS KNOWN TO FAIL CATASTROPHICALLY AFTER SEVERAL THOUSAND WRITE CYCLES, CAUSING LOSS OF CRITICAL ADAS AND REAR VIEW CAMERA FUNCTIONS, HVAC CONTROLS, AND OTHER BASIC VEHICLE FUNCTIONS. NOW, I AM FACING THE PROSPECT OF HAVING TO PAY TESLA THOUSANDS OF DOLLARS TO REPLACE THE ENTIRE MCU IN MY JUST-OUT-OF-WARRANTY VEHICLE. TESLA HAS TACITLY ACKNOWLEDGED THE SAFETY IMPLICATIONS OF THEIR ORIGINAL DESIGN BY MODIFYING IT TO USE A MORE ROBUST MEMORY COMPONENT IN 2018, AND THEY SHOULD BE MADE TO RECALL PRE-2018 MODELS TO ENSURE THAT NOBODY ELSE HAS TO ENDURE WHAT I AND MANY HUNDREDS OF OTHERS HAVE EXPERIENCED.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2016 Tesla Model X → · Every Model X year → · How the figures are calculated →