Page 7 of 10 · complaints 301–350 of 452

2016 Tesla Model X complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2016 record →

Electrical System
Filed Jul 2, 2020CA

CAR WAS PARK FOR A FEW DAYS. GOT IN THE CAR AND THE MAIN CONTROL SCREEN DID NOT COME ON. I RESTARTED THE CAR A FEW TIMES AND NOTING, CAR WAS ABLE TO BE DRIVEN BUT WHIT NO ACCESS TO AC, RADIO, BACK UP CAMERA AND MOST IMPORTANT TURN SIGNALS, SINCE ALL THE CONTROLS ARE IN THE CENTER SCREEN. I CONTACTED TESLA AND WAS ABLE TO DRIVE IT, CAUTIOUSLY SINCE THE REVIEW CAMERA ACTS AS A BLIND SPORT MONITOR FOR ME. TESLA REPLACE THE CENTER COMPUTER UNDER EXTEND WARRANTY, WITCH HAS A $200 DEDUCTIBLE. *TR

Structure › Body
Filed Jul 1, 202059,000 milesNY

MY CAR HAD A BOLT BRAKE FROM ITS THREAD. THEY TOLD ME IT WAS A CRITICAL BOLT THAT WAS MARKED WITH PAINT. THIS BOLT IS TO KEEP THE SUBFRAME ATTACHED SECURELY TO THE FRAME.

Suspension
Filed Jun 28, 202077,000 milesGA

CENTER SCREEN IS BLACK. AC IS NOT ACCESSIBLE.

Electrical System
Filed Jun 26, 202020,039 milesCA

FAILURE AND REPLACEMENT OF MCU TOUCHSCREEN PANEL IN MY MODEL X. COULD NOT SAFELY OPERATE THE VEHICLE BECAUSE I WAS UNABLE TO EXTEND SIDE MIRRORS, USE BACK-UP CAMERA, TURN ON/OFF AC OR HEATING OR USE NAVIGATION. OTHER SAFETY FEATURES REQUIRING USING OR SEEING THE TOUCHSCREEN PANEL WERE NOT ACCESSIBLE. VEHICLE 7 WEEKS OUT OF 3 YEAR WARRANTY BUT ONLY HAD 20,039 MILES ON IT. TESLA SAID I NEEDED TO PLAY FOR A NEW TOUCHSCREEN PANEL. AFTER A STRENUOUS DISCUSSION TESLA AGREED TO DISCOUNT THE REPAIR BY 50%. I STILL HAD TO PAY $841.63 FOR SOMETHING I FELT WAS A SAFETY ISSUE. LUCKILY THE CAR WAS PARKED AND AT HOME AT THE TIME OF THE FAILURE. IT COULD HAVE BEEN CATASTROPHIC IF IT HAPPEN WHILE DRIVING. I FELT THE TOUCHSCREEN PANEL FAILURE WAS CAUSED BY A MANUFACTURING DEFECT AND SHOULD HAVE BEEN REPLACED AT NO CHARGE. ALSO, IF TESLA FOUND IT HAD A HISTORY OF THESE PANELS FAILING, THEY SHOULD HAVE DONE A RECALL. IN NO WAY SHOULD SUCH A CRITICAL COMPONENT FAIL IN A VEHICLE THAT IS 3 YEARS, 7 WEEKS OLD WITH JUST OVER 20,000 MILES ON IT. *TR

Electrical System
Filed Jun 25, 202067,382 milesCA

THE MCU (THE CAR'S CENTER SCREEN) WOULD NOT TURN ON. THE CENTER SCREEN CONTROLS EVERYTHING IN THE CAR INCLUDING ALL THE UPDATES. SINCE THE CENTER SCREEN DIDN'T WORK, AND UPDATE WAS NOT ABLE TO PASS THROUGH, AND IT ESSENTIALLY MADE THE CAR NOT DRIVABLE. THE CAR WAS IN THE TURN OFF MODE AND WOULD NOT TURN ON. *TR

Electrical System
Filed Jun 25, 202063,000 milesNJ

TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT STATED THAT THE TOUCH SCREEN MEDIA CONTROL UNIT FAILED. THE VEHICLE WAS TAKEN TESLA (470 LANCASTER AVE, DEVON, PA 19333), AND THE SOFTWARE WAS UPDATED AND THE COMPUTER WAS REVIEWED. THE CONTACT STATED THAT ON ANOTHER OCCASION WHILE DRIVING, THE SCREEN DEACTIVATED AND RETURNED TO NORMAL FUNCTION INDEPENDENTLY. THE CONTACT STATED THAT THE FAILURE CAUSED THE TURN SIGNALS, AIR CONDITIONER AND WIPERS TO LOSE FUNCTIONALITY. ADDITIONALLY, THE FAILURE CAUSED THE VEHICLE'S DRIVING RANGE TO BE LIMITED TO 40 MILES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 63,000.

Equipment › Electrical › Infotainment
Filed Jun 24, 202097,000 milesVA

MODEL X'S MCU TOUCHSCREEN COMPLETELY GONE DARK. THIS BASICALLY DISABLE ALL BACK-UP CAMERA, TURN SIGNAL SOUNDS, GPS, NAVIGATION, VEHICLE CONTROLS: DOOR LOCKS/UNLOCKS, LIGHTING, AC, ETC.. IN MY INSTANCE, THE VEHICLE'S SCREEN DID NOT BOOT UPON START UP OF THE VEHICLE. THE CAR IS DRIVABLE BUT UNSAFE BECAUSE OF ALL THE ABOVE MENTIONED DISABLEMENT. LINK TO VIDEO: HTTPS://WWW.YOUTUBE.COM/WATCH?V=EFA7ELDSAMY. *TR

Electrical System
Filed Jun 24, 202082,000 milesCA

VEHICLE WAS STATIONARY, LONG START UP TIMES BEFORE I CAN INITIATE DRIVE AS SHOWN IN PICTURE JUST A T LOGO FOR ABOUT 10-20 SECONDS. ALSO STATIONARY AND IN MOTION CAN NOT PULL UP SOME ITEMS LIKE VEHICLE CHARGING OR FEATURES JUST GET A BLANK WHITE SCREEN AS SHOWN. ALL HAVE TO DO SINCE IT IS ON MCU1. *TR

Structure › Body
Filed Jun 15, 2020CO

CORROSION ON METAL BODY PARTS. *TR

Steering
Filed May 4, 202043,000 milesCA

WHILE REVERSING INTO MY DRIVEWAY, WE HEARD A LOUD BANG SOUND AS IF I RAN OVER SOMETHING, I STOPPED THE CAR TO MAKE SURE I DIDN'T RUN OVER ANYTHING, WHICH I DIDN'T. I PUT THE CAR BACK IN REVERSE AND CAN HEAR BIG SCRAPING SOUND, IT WAS THE TIRE HITTING WHEEL WELL. AFTER FURTHER INSPECTION, I FOUND THE RIGHT FORE LINK WAS COMPLETELY OFF THE JOINT AND HANGING THERE.

Visibility/Wiper
Filed Mar 8, 202041,000 milesCA

VIEWING THROUGH THE FRONT WINDSHIELD CREATES "DOUBLE VISION" EFFECT MOST NOTICEABLE IN THE EVENING WITH LIGHTS, CAUSING FOR OBJECTS TO LOOK BLURRED, CREATING EYE STRAIN AND UNCOMFORTABLE DRIVING. MOST NOTABLE ARE TAILLIGHTS AND SIGNAL LIGHTS THAT APPEAR TO MULTIPLY.

Vehicle Speed ControlCrash
Filed Mar 2, 202015,300 milesIL

AN ACCIDENT OCCURRED IN MY TESLA MODEL X 90D THAT WAS DUE TO THE FAULT OF THE CAR. WE HAVE OWNED THE CAR FOR 3+ YEARS. WHAT OCCURRED TODAY IN THE CAR IS SOMETHING THAT HAS NEVER HAPPENED BEFORE. THE CAR WAS FUNCTIONING PERFECTLY FINE DURING MY WHOLE 20 MINUTE COMMUTE. AS I PULLED INTO MY OFFICE'S PARKING LOT, THE CAR SEEMED FINE. HOWEVER, AS I WAS FINISHING PARKING THE CAR IN THE PARKING SPACE, THE CAR UNEXPECTEDLY STARTED ACCELERATING AT A FRIGHTENING SPEED. MORE CLEARLY PUT I WAS ALMOST DONE PARKING AND MY FOOT WAS PARTIALLY ON AND OFF THE BRAKE. WHILE MY FOOT WAS SLIGHTLY OFF THE BRAKE THE CAR ACCELERATED SO FAST THAT IT RAN OVER A CURB AND CLIMBED A GRASS SLOPE AND RAN OVER AND TORE DOWN A SMALL TREE. THE CAR ACCELERATED SO QUICKLY THAT IT RAN OVER THE TREE BEFORE I COULD EVEN REACT. AFTER THIS EXPERIENCE I NO LONGER FEEL THAT IT IS SAFE TO DRIVE A TESLA. I'M JUST HAPPY THAT THERE WEREN'T ANY PEOPLE OR CARS IN FRONT OF ME. THIS IS A MAJOR SAFETY ISSUE AND NEEDS TO BE INVESTIGATED.

Steering
Filed Feb 12, 202060,000 milesNY

AS I WAS DRIVING, I HEARD LOUD GRINDING NOISE WHEN I TURNED THE STEERING IN EITHER DIRECTION AND I LOST POWER TO MY STEERING AND A MESSAGE "POWER STEERING FAILURE, MAY NEED EXTRA EFFORT TO STEER" WAS ON THE DASHBOARD. LUCKILY I WAS NOT TOO FAR FROM MY HOUSE AND WAS ABLE TO GO BACK HOME WITH LOTS OF EXTRA EFFORT TURNING THE STEERING. I DON'T KNOW WHAT WOULD HAVE HAPPENED IF I WAS GOING FULL SPEED ON A BUSY HIGHWAY? I CALLED TESLA SERVICE AND HAD MY CAR TOWED TO TESLA LATHAM, NY SERVICE CENTER. I HAVE 60,000 MILES. SO I WAS OUT OF MANUFACTURES WARRANTY. I WAS TOLD THAT I NEED NEW RACK AND PINION FOR MY CAR AND THE COST WOULD BE $3863.40 PARTS & LABOR. TO SAY THE LEAST, I WAS SHOCKED. I WAS TOLD THAT THREE ALUMINUM BOLTS THAT HOLDS THE ELECTRIC MOTOR ATTACHED TO RACK AND PINION, TWO WERE COMPLETELY BROKE OFF AND THE THIRD WAS BARLEY HOLDING THE MOTOR HANGING. PLEASE SEE ATTACHED PHOTOS OF THE DAMAGED PARTS. I DID NOTICE ON THE REPAIR INVOICE THAT NEW RACK AND PINION NOW IS UPDATED WITH STEEL BOLTS.

Suspension
Filed Feb 12, 202058,000 milesNY

FRONT RIGHT AIR SUSPENSION FAILED IN 3 1/5 YEARS. I WAS ADVISED TO CHANGE BOTH FRONT SUSPENSION AND THE AIR PUMP AT SAME TIME. THE REPAIR COST WAS $3395.25.

Structure › BodyCrash
Filed Feb 2, 20206,000 milesCA

SUDDEN UNINTENDED ACCELERATION. THE CAR SUDDENLY ACCELERATED INSTEAD OF STOPPING WHEN I APPLIED THE BRAKES WHILE PULLING INTO A PARKING SPACE. I WAS GOING APPROXIMATELY 5 MPH. INSTEAD OF STOPPING, THE CAR JUMPED A CONCRETE PARKING BLOCK, WENT OVER A CURB, CLIMBED AN EMBANKMENT, AND STRUCK A TREE BEFORE IT CAME TO A STOP. THE CAR SUFFERED DAMAGE TO THE FRONT DRIVER'S SIDE WHEEL WELL AND THE UNDERCARRIAGE. THE DRIVER WAS NOT INJURED AND THE AIRBAGS DID NOT DEPLOY. VIDEO SURVEILLANCE CAPTURED THE INCIDENT IN ITS ENTIRETY. PHOTOS OF THE SCENE AND THE RESULTING DAMAGE TO THE CAR ARE ALSO ATTACHED. THIS INCIDENT OCCURRED DURING A ROUTINE TRIP THAT I DRIVE ABOUT 4 TIMES EACH WEEK. WEATHER, TRAFFIC, AND ROAD CONDITIONS WERE NOT A FACTOR IN THIS INCIDENT. THE CAR DOES NOT CONTAIN ANY AFTERMARKET EQUIPMENT.

Structure › BodyCrash
Filed Jan 25, 202036,700 milesTX

ON THURSDAY, SEPTEMBER 26, 2019, AT 7:40 AM, I WAS PARKING MY CAR AT WORK AND MY CAR WENT ON FULL SPEED FORWARD OVER THE MEDIAN AND CRASHED, LUCKILY NO ONE WAS HURT. THIS HAPPENED IN A SPLIT OF A SECOND AND THE VEHICLE'S SAFETY OVERRIDE BREAK THAT SHOULD HAVE PREVENTED FROM GOING OVER AN OBSTRUCTION IN FRONT OF THE CAR DID NOT ENGAGE AS CLAIMED BY TESLA. I REQUESTED AN ANALYSIS OF THE CAR'S RECORDED DATA TO TESLA AND ASKED TO PROVIDE ME WITH A COPY OF THE REPORT FOR BETTER UNDERSTANDING. AFTER WEEKS OF ANALYSIS, AN EMPLOYEE FROM TESLA CALLED AND INFORMED THAT IT WAS MY FAULT AS THE GAS PADDLE WAS FULLY ENGAGED, I WAS ASTONISHED AS I DID NOT HIT THE GAS PADDLE RATHER I JUST LET MY FOOT OFF THE BREAK TO PARK MY CAR SLOWLY IN THE PARKING SPACE AND THE CAR TOOK OFF WITH SPEED AS IF I PUT FULL FORCE TO GAS PADDLE. AS FOR GETTING A COPY OF THE REPORT, HE SAID THAT HE WILL HAVE TO ASK THE ENGINEERS AND LET ME KNOW. IT HAS BEEN FOUR MONTHS, AND NO ONE REACHED OUT TO ME ABOUT THE REPORT. SOME PEOPLE SAW THE WHOLE INCIDENT AND SAID THAT I REDUCED THE SPEED OF MY CAR TO PARK AND SUDDENLY IT TOOK OFF AND WENT FORWARD FAST. AT THAT MOMENT, IT FELT LIKE THE CAR WAS CONTROLLED BY SOMEONE ELSE AS PRESSING ON A BREAK WAS NOT STOPPING THE CAR AND FINALLY, I HAD TO PRESS THE PARK TO STOP IT. I HAVE BEEN DRIVING THE CAR TO MY WORK AND PARKING AT THE SAME PARKING LOT EVERY DAY FOR THE LAST 3 YEARS. MY INSURANCE TOTALED THE CAR AND PROVIDED THE RESIDUAL VALUE, TO THIS DATE I AM WITHOUT A CAR AND T

Service BrakesCrash
Filed Jan 23, 202024,372 milesWA

PULLING INTO A PARKING PLACE THE CAR ACCELERATED OUT OF CONTROL EVEN THOUGH THE BRAKE WAS PRESSED

Structure › Body
Filed Jan 21, 202041,000 milesCA

I HAVE HAD PROBLEMS WITH MY TESLA 1- DOORS REPEATEDLY MALFUNCTIONING (STATIONARY AND DRIVING) 2- THE ACCELERATOR WAS MALFUNCTIONING, CITY STREETS AND FREEWAYS 3- COMPUTER SHOT DOWN WHILE DRIVING AND SCREEN WENT BLANK. CITY STREETS TOMORROW AGAIN I AM TAKING THE CAR FOR REPAIR BECAUSE OF DOORS MALFUNCTIONING I DONT FIND IT SAFE. I LEFT IT IN THE SERVICE CENTER. I HAVE ONLY DRIVEN IT 2000 MILES OVER 13 MONTHS.

Air BagsCrash1 injured
Filed Jan 19, 202025,000 milesWA

ON JANUARY 28, 2019 I BACKED OUT OF MY DRIVEWAY IN MY 2016 TESLA X, BRAKED, STOPPED, PUT IT IN DRIVE AND BARELY, SLOWLY STARTED DOWN MY LANE WHEN THE CAR SUDDENLY ACCELERATED AT FULL SPEED DOWN THE LANE. I TRIED THE BRAKE TWICE BUT IT DID NOTHING TO SLOW THE ACCELERATION.APPROXIMATELY 75 YARDS DOWN THE LANE THE TESLA ENTERED THE CROSS STREET BELOW AND CLIPPED ANOTHER CAR, DEMOLISHED A LARGE BANK OF MAILBOXES ACROSS THE STREET, TOOK BRIEFLY TO THE AIR SEVERAL FEET DUE TO THE HILLSIDE THERE, HIT A LARGE CEDAR TREE, GLANCED OFF AND FINALLY STOPPED NOSE DOWN, HIGH SIDED ON A LARGE LANDSCAPE BOULDER. BUT FOR THE BOULDER, I WOULD HAVE CONTINUED DOWN INTO THE DEEP RAVINE BEHIND THE NEIGHBOR'S HOUSE. THE AIRBAGS HAD DEPLOYED DURING THESE EVENTS. I WAS TAKEN TO THE HOSPITAL BY AMBULANCE AND DIAGNOSED WITH A T-12 SPINAL COMPRESSION FRACTURE, WHICH IS STILL PAINFUL A YEAR LATER. THE CAR WAS TOTALED. POLICE REPORT AND MEDICAL RECORDS AVAILABLE ON REQUEST.

Suspension4 injured
Filed Jan 3, 202030,000 milesCA

THERE WAS A RECENT TESLA CRASH IN HUDSONVILLE IN WHICH A TESLA SUDDENLY SWERVED OFF THE ROAD. HTTPS://WWW.HOLLANDSENTINEL.COM/SPORTS/20191117/FOUR-INJURED-IN-ONE-VEHICLE-CRASH-IN-HUDSONVILLE **. THE DRIVER LOST CONTROL OF THE VEHICLE AND LEFT THE ROADWAY AT A HIGH RATE OF SPEED, WHERE THE VEHICLE STRUCK THE EMBANKMENT.** THE TESLA HAS NOW SHOWED UP IN THE SALVAGE YARD. HTTPS://WWW.COPART.COM/LOT/60934829/PHOTOS I DON'T THINK THE CRASH INVESTIGATORS WOULD BE AWARE OF THE TESLA'S TENDENCY TO HAVE WHEELS GO WHOMPY AND SINCE THE CAR WAS SEVERELY DAMAGED IN THE CRASH IT IS LIKELY TO HAVE GONE UNNOTICED. THE BACK RH WHEEL IS DISPLACED OUTWARDS BY SEVERAL INCHES. THE WHEEL IS NOT BROKEN. THE WHEEL WELL LINER HAS BEEN DISPLACED. EVEN IF THE WHEEL HAD BEEN HIT HARD DURING THE ROLLOVER SURELY THE SPOKES OF THE WHEEL SHOULD HAVE BROKEN BEFORE THE SUSPENSION LINKAGES SNAPPED. THERE ARE MANY IMAGES AVAILABLE OF TESLAS THAT HAVE HAD A BACK WHEEL JUT OUT SIDEWAYS BECAUSE OF BROKEN LINKAGES. YOU CAN SEE ONE ON THE FRONT PAGE OF THIS WEBSITE HTTPS://WWW.FLICKR.COM/PHOTOS/136377865@N05/SETS/72157658490111523/ AND THERE ARE MANY OTHER EXAMPLES ON THAT SITE. I AM NOT TRYING TO DO THE CRASH INVESTIGATORS JOB. I AM SIMPLY ADDING MORE DATA POINTS THAT MAY POSSIBLY HAVE BEEN OVERLOOKED. WHEN A WHEEL CONTACTS THE INSIDE OF THE WELL AND LOCKS UP IT WILL CAUSE THE WHEEL ON THE OPPOSITE SIDE TO INSTANTLY DOUBLE ITS ROTATION SPEED DUE TO THE WAY IN WHICH THE CARS DIFFERENTIAL OPERATES. EVEN IF THE ACCELE

Unknown or OtherCrash
Filed Dec 24, 201956,000 milesCA

I WAS DRIVING ON THE FREEWAY ON 'AUTO PILOT', AND THE CAR SUDDENLY BRAKED FOR NO APPARENT REASON. THE TRUCK BEHIND ME WAS DRIVING CLOSE AND REAR ENDED ME DESTROYING THE CAR'S REAR PORTION ( INSURANCE IS DECLARING IT A TOTAL LOSS ), AND I HAD A WHIP LASH INJURY BUT SURVIVED. THIS HAD HAPPENED BEFORE ALSO BUT THERE WAS NOBODY BEHIND TO COLLIDE. I HAD COMPLAINED ABOUT THIS TWICE TO THEIR SERVICE CENTER BUT THEY SAID 'THEY COULD NOT FIND ANYTHING WRONG', SO CONTINUE USING THE AUTO PILOT .

Unknown or OtherCrash
Filed Dec 19, 201935,000 milesCA

ON 10/31/2019, MY WIFE WAS WAITING IN LINE AT A CARWASH. WHILE WAITING FOR THE CAR IN FRONT OF HER TO MOVE OUT OF THE CARWASH TUNNEL, SHE HAD HER FOOT FULLY PRESSED ON THE BRAKE PEDAL AND THE 'HOLD' SIGN WAS SHOWING ON THE INSTRUMENT PENAL SCREEN. APPROXIMATELY 2 MINUTES LATER, SHE RELEASED THE BREAK PADDLE, BUT BEFORE SHE COULD PRESS THE GAS PEDDLE, THE CAR SUDDENLY MOVED FORWARD BY ITSELF AT ALMOST FULL ACCELERATION. MY WIFE IMMEDIATELY ATTEMPTED TO STOP THE CAR BY PRESSING THE BREAK PEDAL IN FULL, THE CAR SLOWED DOWN, BUT DID NOT FULLY STOP AND KEPT MOVING FORWARD UNTIL IT HIT THE CAR IN FRONT OF IT. BEFORE AND DURING THE ENTIRE ACCIDENT, SOPHIE KEPT FULL HUMANLY POSSIBLE CONTROL OVER THE CAR, BUT AGAIN, THE CAR ABRUPTLY ACCELERATED BY ITSELF AND DID NOT COME TO A FULL STOP WHEN BREAK PEDAL WAS PRESSED. FORTUNATELY THERE WAS NO INJURY TO ANYONE, BUT THE FRONT BUMPER OF THE CAR IS DENTED.

Suspension
Filed Dec 18, 201935,000 milesCA

MODEL X FRESHLY ARRIVED IN THE SALVAGE YARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS?ITEMID=34641215&ROWNUMBER=14&SIMILARVEHICLEITEMID=&ISNEXT=&LOADRECENT=TRUE BACK RH WHEEL GONE WHOMPY. FRONT WHEEL AND SUSPENSION COMPLETELY FALLEN OFF. MULTIPLE BALL JOINTS SNAPPED. CAST ALLOY STEERING KNUCKLE CRACKED IN HALF. IT DOES NOT APPEAR THAT THERE IS SUFFICIENT IMPACT DAMAGE TO THE FRONT OF THE CAR TO JUSTIFY THE SUSPENSION SNAPPING OFF. THERE IS NO CRASH DAMAGE WHATSOEVER TO THE BACK OF THE CAR TO JUSTIFY THE WHEEL GOING WHOMPY. PLEASE EXCUSE MY PERSISTENCE IN FILING THESE REPORTS. IT IS OBVIOUS TO ME THAT THERE IS A SYSTEMIC FAILURE IN TESLA SUSPENSIONS CAUSED BY BAD DESIGN AND POOR MANUFACTURING. IF YOU WOULD BE SO KIND AS TO LAUNCH A FORMAL INVESTIGATION THEN I WILL NO LONGER NEED TO BOTHER YOU. IT IS LIKELY THAT OWNERS WILL FAIL TO FILE COMPLAINTS DUE TO LOYALTY TO THE TESLA MISSION. AS A CONCERNED CITIZEN AND ROAD USER I FEEL IT IS MY CIVIC DUTY TO INFORM YOU ABOUT THIS PROBLEM. REGARDS AND SEASONS GREETINGS TO YOU ALL. KEEF

Steering
Filed Dec 16, 201970,400 milesCA

WAS DRIVING AT 19 MPH IN CITY STREET AND HAD TO MAKE A PANIC STOP DUE TO A CAR ABOUT TO CUT ME OFF. HEARD A LOUD BANG. I GOT OUT OF THE CAR AND THE DRIVER SIDE FRONT WHEEL IS DISPLACED. FURTHER INVESTIGATION I CAN SEE THE LOWER DRIVER SIDE CONTROL ARM HAD BROKEN . CAR WAS NOT DRIVABLE WITHOUT A LOUD CRUNCHING SOUND. I HAD IT TOWED TO THE TESLA SERVICE CENTER.

Suspension
Filed Dec 8, 201930,000 milesCA

HERE IS A VIDEO THAT A TESLA OWNER HAS POSTED ON YOUTUBE SHOWING HOW HIS SUSPENSION HAS FALLEN APART. HTTPS://WWW.YOUTUBE.COM/WATCH?V=2-Q9MS8QBJO THIS IS HAPPENING OVER AND OVER TO TESLAS DUE TO THEM HAVING ABSURDLY FRAGILE SUSPENSION COMPONENTS. THE OWNER IS ADAMANT THAT THIS WAS NOT CAUSED BY ANY KIND OF ABUSE OF THE VEHICLE. THE OWNER CAN EASILY BE IDENTIFIED FROM THE YOUTUBE CHANNEL AND ALSO FROM THIS EARLIER CLIP HE POSTED.HTTPS://WWW.YOUTUBE.COM/WATCH?V=JZKTDA8CEQW THIS IS A SYSTEMIC FAILURE. THE OWNER HAS COMMENTED THAT IF THIS FAILURE HAD OCCURRED AT SPEED IT WOULD LIKELY HAVE BEEN FATAL.. PLEASE TAKE ACTION. PLEASE NOTE THAT THE VIN OF A JUNKYARD TESLA HAS BEEN USED IN ORDER TO COMPLETE THIS SUBMISSION. I HAVE DONE THIS BECAUSE IT IS URGENT THAT THIS PROBLEM IS INVESTIGATED. THANK YOU. KEEF

Suspension
Filed Dec 6, 201950,000 milesCA

YET ANOTHER TESLA WITH THE BACK WHEEL SNAPPED OFF. HTTPS://WWW.COPART.COM/LOT/56738699/PHOTOS THIS IS NOT CRASH DAMAGE...IT IS SELF-INFLICTED INJURY TO SUSPENSION. WHY DON'T YOU GUYS GET OUT OF THE OFFICE AND GO AND INSPECT SOME OF THESE CARS? TAKE A MECHANIC WITH YOU. HE WILL CONFIRM THAT THE SUSPENSION PARTS ARE NOT STRONG ENOUGH FOR A BILLY CART LET ALONE A 3 TON CAR WITH INSANE/LUDICROUS POWER AND ACCELERATION. NHTSA AND TESLA HAVE BLOOD ON THEIR HANDS. PLEASE DEMAND A RECALL IMMEDIATELY. THANK YOU. KEEF

Suspension
Filed Dec 6, 201920,000 milesCA

PLEASE NOTE THAT I HAVE USED THE VIN OF ANOTHER WRECKED TESLA TO MAKE THIS SUBMISSION BECAUSE THE SALVAGE AUCTION SITE HAS NOT PROVIDE THE FULL VIN. HERE IS YET ANOTHER TESLA WITH A BROKEN SUSPENSION. HTTPS://WWW.COPART.COM/LOT/56584359 THERE IS HARDLY ANY DAMAGE TO THE FRONT OF THE TESLA. NOT SO MUCH AS A BROKEN HEADLIGHT. THE AIRBAGS HAVE BEEN DEPLOYED - MOST LIKELY BECAUSE THE FRONT SUSPENSION HAS FALLEN TO BITS AND THE WHEEL HAS GONE SEVERELY WHOMPY WHICH WOULD CAUSE A VIOLENT SWERVE AND DECELERATION. THERE IS A CLEAR PATTERN OF FAILURES IN TESLA SUSPENSIONS. THE ALLOY WHEELS ARE QUITE FRAGILE AS HAS BEEN SHOWN IN CRASH TESTING. IN CASE AFTER CASE TESLA SUSPENSIONS FALL APART ALL TOO EASILY. THIS IS BOTH INSANE AND LUDICROUS. PLEASE INVESTIGATE. KEEF ( WHO IS NOT UNHINGED AS ALLEGED BY ELON MUSK)

Suspension
Filed Dec 4, 201930,000 milesCA

HERE IS ANOTHER MODEL X IN THE SALVAGE AUCTION YARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS?ITEMID=34470734&ROWNUMBER=3&SIMILARVEHICLEITEMID=&ISNEXT=&LOADRECENT=TRUE IT IS LISTED AS HAVING FRAME AND SUSPENSION DAMAGE. THE DRIVER'S SIDE FRONT WHEEL IS DISPLACED IN THE WHEEL WELL AND THE TIRE IS SHREDDED AROUND THE ENTIRE CIRCUMFERENCE. SINCE IT IS THE DRIVERS SIDE IT IS HIGHLY UNLIKELY THAT THIS DAMAGE WAS CAUSED BY SCRAPING THE CURB. PLEASE ADD THIS ONE TO THE VAST CATALOGUE OF TESLA SUSPENSION FAILURES. THANK YOU. KEEF.

Suspension
Filed Nov 21, 201910,000 milesCA

THIS IS ANOTHER COMPLAINT ABOUT TESLA SUSPENSION BREAKAGES. PLEASE NOTE THAT I HAVE USED THE VIN OF ANOTHER BROKEN TESLA SO THAT I CAN FILE THIS COMPLAINT IMMEDIATELY IN THE INTEREST OF PUBLIC SAFETY. HERE IS PART OF A LONG DISCUSSION THREAD ON TESLA SUSPENSION BREAKAGES. THIS IS PAGE 9. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/ANOTHER-FRONT-SUSPENSION-CONTROL-ARM-FAILURE.114967/PAGE-9 SNIP *** PARASP90D, OCT 26, 2019 SO THIS JUST HAPPENED WHILE REVERSING OUT OF MY GARAGE. 75K P90D ATTACHED FILES: 3807DDF2-AD8D-4F31-8D38-4960CD5CF5B1.JPEG 3807DDF2-AD8D-4F31-8D38-4960CD5CF5B1.JPEG C63C8F76-3309-4CB2-BB3E-FAAE715D59D8.PNG C63C8F76-3309-4CB2-BB3E-FAAE715D59D8.PNG **** THE PHOTOGRAPHS CLEARLY SHOW THAT THE ALLOY SUSPENSION LINK HAS SNAPPED INTO PIECES. WHY HAS THERE BEEN NO RECALL? THIS IS OUTRAGEOUS. PLEASE INVESTIGATE THIS IMMEDIATELY. FRIGHTENED ROAD USER. THANK YOU

SuspensionCrashFire
Filed Oct 27, 201910,000 milesCA

HERE IS A TESLA MODEL X IN THE JUNKYARD. HTTPS://WWW.COPART.COM/LOT/53118179/PHOTOS IT APPEARS TO HAVE BURNED UP IN THE JUNKYARD PRESUMABLY BECAUSE THE BATTERY PACK WAS DAMAGED IN A CRASH AND IT DECIDED TO WAIT A WHILE BEFORE SELF COMBUSTING. BOTH BACK WHEELS HAVE SNAPPED OFF DESPITE THERE BEING NO SIGNIFICANT IMPACT TO THAT PART OF THE CAR. THE BROKEN SUSPENSION ARM FROM ONE OF THE BACK WHEELS HAS BEEN PLACED ON THE PASSENGER SEAT ( SEE ATTACHED PHOTOGRAPH) AND IS STILL RECOGNIZABLE DESPITE THE FIRE. THERE HAVE BEEN HUNDREDS OF CASES OF TESLA SUSPENSION BREAKAGES BOTH FROM OWNERS AND FROM CONCERNED CITIZENS. RATHER THAN INVESTIGATING THE CAUSE OF THESE FAILURES MR. ELON MUSK HAS CALLED THE COMPLAINTS "FRAUDULENT" AND THE COMPLAINANT "UNHINGED" HTTPS://TWITTER.COM/ELONMUSK/STATUS/741411531582115841?LANG=EN "OF GREATER CONCERN: 37 OF 40 SUSPENSION COMPLAINTS TO NHTSA WERE FRAUDULENT, I.E. FALSE LOCATION OR VEHICLE IDENTIFICATION NUMBERS WERE USED. WOULD SEEM TO INDICATE THAT ONE OR MORE PEOPLE SOUGHT TO CREATE THE FALSE IMPRESSION OF A SAFETY ISSUE WHERE NONE EXISTED. Q IS WHY?" IT IS NOW MORE THAN 3 YEARS ON. MORE LIVES HAVE BEEN LOST. I HAVE NOT BEEN CHARGED WITH MAKING FRAUDULENT COMPLAINTS. THE SUSPENSIONS ARE STILL FAILING. I AM NOT HAPPY.

SuspensionCrash
Filed Oct 21, 201915,000 milesCA

ANOTHER TESLA IN THE JUNKYARD... HTTPS://WWW.COPART.COM/LOT/53021189/PHOTOS THE BACK WHEEL HAS GONE WHOMPY. IT IS IMPOSSIBLE THAT THE WHOMPYNESS WAS CAUSED BY A COLLISION BECAUSE THE WHEEL AND TIRE ARE UNDAMAGED. IT IS A CERTAINTY THAT THE DAMAGE TO THE SIDE OF THE CAR WAS CAUSED BY LOSS OF CONTROL AFTER THE REAR SUSPENSION SNAPPED AND CAUSED THE CAR TO GO OUT OF CONTROL. HOW MANY MORE TESLA CRASHES CAUSED BY THESE FAILURES DO YOU NEED BEFORE YOU TAKE ACTION??? GOOD GRIEF! VEXED CITIZEN ETC.

Structure › Body
Filed Oct 11, 2019CA

THERE ARE ABOUT 4-5 BOLTS WHICH SECURE THE BOTTOM PLASTIC COVER IN BETWEEN THE REAR WHEELS, SEE PHOTOS, THE COVER WILL COME LOOSE AND FALL OUT EVEN AT NORMAL USED. IF THE CAR CONTINUES TRAVEL ON THE FREEWAY, WITHOUT THE BOLTS, THE COVERS CAN EASILY FALL AND HIT THE BEHIND VEHICLES.THAT MIGHT RESULT WITH SERIOUS ACCIDENTS ESPECIALLY ON THE FREEWAY WITH HIGH SPEED. THE CAR ONLY 18K MILES FROM 2016- 2019, LOW MILEAGE, HAD BEEN SERVICE TWICE IN LAST TWO YEARS. TESLA NEEDS TO PROVIDE SCHEDULE ANNUAL INSPECTION DURING THE REGULAR MAINTENANCE TO INSPECT THE BOLTS (SCREWS WHICH SECURED THESE BOTTOM PANELS/COVERS) TO MAKE SURE THE BOLTS (SCREWS) ARE TIGHTEN AND THE COVERS ARE SECURED. THAT ALSO SHOULD BE COVERED UNDER THE 4 YEARS VEHICLE WARRANTY, NOT JUST BLAME THE CLIENTS, AND TRY TO SEND THE CLIENT TO CONTACT LOCAL BODY SHOP. IT IS THEIR RESPONSIBILITY FOR THE MANUFACTURER TO MAKE SURE THEIR VEHICLES ARE SAFE TO DRIVE AND TO BE ON THE ROAD WITHIN THE WARRANTY PERIOD UNDER REASONABLE USED. THEY ALSO NEED TO PREVENT FUTURE ACCIDENT WITH THEIR PRODUCTS.

Steering
Filed Sep 12, 201932,291 milesCA

LEFT FRONT SUSPENSION FORE LINK CRACKED AND FELL OFF. VEHICLE WAS ONLY BACKING UP OUT OF GARAGE AND STEERING WHEEL WAS TURNED TO THE LEFT WHEN A LOUD CRACK WAS HEARD FROM UNDER THE VEHICLE. THE BACK UP SPEED WAS ONLY 1-2 MPH. LUCKILY, I WAS STILL IN MY DRIVEWAY TAKING MY KIDS TO SCHOOL. I CAN'T IMAGINE WHAT THE OUTCOME WOULD HAVE BEEN IF IT BROKEN 5 MINUTES LATER ON THE HIGHWAY WITH THE KIDS INSIDE THE CAR.

Steering
Filed Aug 13, 201921,000 milesAZ

THE CONTROL ARM BROKE WHILE BACKING OUT OF PARKING SPACE. I DID NOT RUN OVER ANYTHING WHEN IT HAPPENED. WHEN I PULLED BACK FORWARD THE FRONT END LIFTED UP. I HATE TO THINK WHAT COULD HAVE HAPPENED AT HIGH SPEED,

Electrical SystemCrash
Filed Aug 13, 20195,000 milesCA

HERE IS A REPORT AND VIDEO OF AN OUT OF CONTROL MODEL X. HTTPS://WWW.TUNOTICIAPR.COM/NOTICIAS-POLICIACAS/1614660804--VIDEO-MUESTRA-VEH%C3%ADCULO-TESLA-DESCONTROLADO-EN-MAYAG%C3%BCEZ-A-PUNTO-DE-ATROPELLAR-A-UNA-PERSONA- ON SATURDAY, AUGUST 10, 2019, A STRANGE VEHICULAR ACCIDENT OCCURRED ON CALLE DE LA CANDELARIA, FORMER STREET MCKINLEY, MAYAGEZ, IN FRONT OF THE BAKERY MASSA BAKERY. THE DRIVER OF A TESLA MODEL X ELECTRIC CAR WAS PARKING, WHEN SUDDENLY IT SPED UP, INITIALLY IMPACTING A PICK-UP BUS. THE IMPRESSIVE IMAGES SHOW THAT THE TESLA VEHICLE WAS VERY CLOSE TO CAUSING INJURIES TO A YOUNG WOMAN WHO WAS GETTING OFF THE WHITE TOYOTA TACOMA ON THE PASSENGER SIDE. THEN HE WAS EXTREMELY CLOSE TO RUNNING OVER A PERSON ON THE OPPOSITE SIDEWALK. THE MARCH CONTINUED UNCONTROLLABLY AND IN A CIRCLE, SUBSEQUENTLY IMPACTING A SECOND VEHICLE. CLEARLY THE DRIVER IS UNABLE TO STOP THE CAR. THERE IS NO SUDDEN ACCELERATION (WHICH IS OFTEN BLAMED ON FOOT ERROR). IT WAS ONLY LUCK THAT PREVENTED LOSS OF LIFE. YOU HAVE DOZENS OF REPORTS OF UNINTENDED ACCELERATION FILED. OWNERS ARE ADAMANT THAT THIS IS A PROBLEM WITH THE CAR NOT DRIVER ERROR. PLEASE TAKE ACTION. ** PLEASE NOTE - I AM NOT THE OWNER...THIS IS A REPORT MADE IN THE PUBLIC INTEREST. I HAVE HAD TO USE THE VIN OF A CAR THAT IS ON A SALVAGE AUCTION SITE IN ORDER TO SATISFY YOUR WEBSITE REQUIREMENTS. THIS IS NOT FRAUDULENT AS ELON MUSK HAS CLAIMED, IT IS JUST A WAY TO OVERCOME THE DEFICIENCIES IN YOUR WEBSITE THAT MAKE IT HARD FOR CONCERNE

Vehicle Speed ControlCrash1 injured
Filed Jul 9, 20191,000 milesCA

THIS IS A COMPLAINT ABOUT THE SPEED CONTROL IN TESLAS. THERE HAS BEEN A DIS-PROPORTIONALLY HIGH NUMBER OF CASES OF UNINTENDED SUDDEN ACCELERATION AND THE FAULT HAS ALWAYS BEEN BLAMED UPON DRIVER ERROR. HERE IS A REPORT THAT PROVES THE PROBLEM IS AN ELECTRONIC DESIGN FLAW AND THAT TESLA IS DELIBERATELY COVERING UP THE PROBLEM. HTTPS://WWW.AUTOSAFETY.ORG/WP-CONTENT/UPLOADS/2015/03/TESLAS-SUDDEN-ACCELERATION-LOG-DATA-WHAT-IT-SHOWS.PDF SNIP ** - TESLA'S SUDDEN ACCELERATION LOG DATA ' WHAT IT SHOWS BY RONALD A. BELT PLYMOUTH, MN 55447 1 MAY 2018 ABSTRACT: ACCELERATOR PEDAL SENSOR DATA FROM THE LOG FILE OF A TESLA S SUDDEN ACCELERATION INCIDENT IS PROVIDED, AND A TESLA CIRCUIT DIAGRAM IS USED TO EXPLAIN HOW THE DATA IS OBTAINED FROM THE TWO ACCELERATOR PEDAL POSITION SENSORS. EXAMINATION OF THE DATA SHOWS THAT THE ACCELERATOR PEDAL SENSOR OUTPUT INCREASED TO CAUSE THE SUDDEN ACCELERATION. BUT THE INCREASE IN THE ACCELERATOR PEDAL SENSOR OUTPUT COULD NOT HAVE BEEN CAUSED BY THE DRIVER. INSTEAD, THE INCREASE IN THE ACCELERATOR PEDAL SENSOR OUTPUT APPEARS TO HAVE BEEN CAUSED BY A FAULT IN THE MOTOR SPEED SENSOR, WITH WHICH IT SHARES A COMMON+ 5V POWER AND GROUND. THIS INCREASE IN PEDAL SENSOR OUTPUT OCCURS WITHOUT THE DRIVER PRESSING ON THE ACCELERATOR PEDAL. ** I AM NOT A TESLA OWNER BUT I AM FORCED TO SHARE THE ROAD WITH THEM. PLEASE INVESTIGATE THIS MATTER URGENTLY. I AM NOT A US RESIDENT, A DUMMY ADDRESS HAS BEEN USED TO SATISFY YOUR WEBSITE REQUIREMENTS. MY TRUE NAME AND ADDRESS

Structure › Body
Filed Jun 26, 201920,000 milesNY

I WAS DRIVING ON THE HIGHWAY IN THE PASSING LANE. SUDDENLY I FELT SOMETHING SMASHING OVER AND OVER ON THE ROOF OF THE CAR. I LOOKED UP BUT COULD NOT SEE WHAT THE CAUSE WAS. I PUT ON MY HAZARD LIGHTS AND MADE MY WAY OVER THE SHOULDER. I GOT OUT AND INSPECTED THE ROOF. THE PORTION OF HARD PLASTIC THAT SEPARATES THE WINDSHIELD GLASS FROM THE FALCON DOOR GLASS WAS TORN OFF. THERE WAS ONE LITTLE CORNER PORTION ATTACHED. I TRIED TO REMOVE IT MANUALLY BUT COULD NOT. I HAD TO CONTINUE DRIVING ONTO A SUSPENSION BRIDGE AS I HAD NO OTHER CHOICE. ONCE I CROSSED THE BRIDGE, I EXITED AND HEADED TO AN AUTO BODY SHOP. AS YOU CAN SEE FROM THE PHOTOTS, THE PLASTIC WAS SMASHING AROUND WITH SO MUCH FORCE THAT IT CRACKED THE FALCON DOOR GLASS. THE MECHANIC THERE WAS KIND ENOUGH TO REMOVE THE DANGLING PLASTIC AND WEATHERSTRIP SO THAT I COULD GET HOME. I PARKED IN THE TOWN NEARBY TO CALM MY NERVES AS I WAS SHAKING AND UPSET FROM THE WHOLE INCIDENT. I CALLED TESLA SERVICE AND THEY SUGGESTED I DRIVE THE CAR TO A SERVICE CENTER 20 MILES AWAY. I DID NOT FEEL SAFE DRIVING THE CAR THERE SO THEY AGREED TO TOW INSTEAD. IT IS CURRENTLY AT THE TESLA DEALER AND I'VE NOTIFIED MY INSURANCE COMPANY. I AM WAITING TO HEAR FROM BOTH.

Structure › Body
Filed May 16, 2019CA

THE FALCON WING DOORS OF THE VEHICLE WOULD NOT CLOSE. AFTER TRYING TO TROUBLESHOOT THE VEHICLE, ALL THE DOORS OF THE CAR WOULD LOCK AND THE CAR DOOR WOULD NOT OPEN EITHER FROM THE REMOTE OR THE DOOR HANDLE. LUCKILY THERE WERE NO KIDS OR PETS IN THE CAR AND THE CAR WAS ALMOST NEAR THE DRIVEWAY OF THE HOME. THIS HAPPENED AFTER THE CAR WAS PUT IN THE PARKED MODE IN A CITY STREET AFTER A SHORT 10-MILE TRIP.

Suspension
Filed May 6, 201978,390 milesVA

CONTROL ARM DISCONNECTED WHILE BACKING OUT OF GARAGE. THERE APPEAR TO BE AT LEAST 5 OTHER RELATED COMPLAINTS. IF THIS HAD HAPPENED AT HIGH SPEED, THE CAR WOULD HAVE BEEN TOTALED.

Suspension
Filed Apr 18, 201945,580 milesGA

FRONT RIGHT SIDE (PASSENGER) WHEEL DISLODGED FROM SUSPENSION ARM.IT HAPPENED WHILE I WAS REVERSING FROM A PARKING.

Visibility/Wiper
Filed Dec 8, 201850 milesGA

WINDSHIELD CAUSES A DOUBLE VISION ISSUE WITH OBJECTS INCLUDING OTHER VEHICLES AND BARRIERS, AS WELL AS LIGHTS INCLUDING, HEADLIGHTS, TAIL LIGHTS, BRAKE LIGHTS, TRAFFIC LIGHTS, STREET LAMPS, AND ANY OTHER LIGHTING. THIS HAPPENS DURING THE DAY AND NIGHT. CAUSES ISSUES WITH VISION AND CAUSES HEADACHES WHILE DRIVING. THIS HAS BEEN AN ISSUE SINCE PURCHASE OF THE VEHICLE.

Suspension
Filed Nov 1, 201820,000 milesCA

HERE IS A MODEL X IN THE JUNKYARD. HTTPS://WWW.COPART.COM/LOT/42227508 IT HAS NOT BEEN IN A COLLISION. NO AIR-BAGS HAVE DEPLOYED. THE BACK SUSPENSION HAS FALLEN TO BITS CAUSING THE WHEEL TO GO ALL WHOMPY. THE WHEEL ITSELF IS UNDAMAGED BUT THE TIRE HAS BEEN WORN RIGHT DOWN TO THE CANVAS BECAUSE IT WAS RUBBING AGAINST THE WHEEL WELL BEFORE THE SUSPENSION FINALLY SNAPPED CAUSING THE WHEEL TO BURST OUTWARDS . THESE SUSPENSIONS ARE RIDICULOUSLY WEAK BECAUSE THEY ARE MADE FROM SLICED EXTRUDED ALUMINUM WHICH HAS ABOUT AS MUCH STRENGTH AS CHEESE. THIS COULD EASILY HAVE RESULTED IN A FATAL CRASH. PLEASE INVESTIGATE. THANK YOU. VEXED CITIZEN. I AM NOT THE OWNER. DATE OF INCIDENT IS AN APPROXIMATION.

EquipmentCrash1 injured
Filed Oct 12, 2018UT

THE EYE BOLT THE 2016 TESLA MODEL X THAT IS USE TO LOAD A TESLA ON TO A TOW TRUCK IS DEFECTIVE.THE LOADING MANUAL IS WRONG AS WELL. 08/24/2018 AROUND 10 AM MOUNTAIN TIME IN UTAH. THE LOCATION WAS AT SERVICE KING IN SALT LAKE CITY, UTAH. VEHICLE VIN # [XXX] 2016 MODEL X. THE EYE BOLT USED TO LOAD THE VEHICLE ON TO A WRECKER FOR TRANSPORT IS DEFECTIVE. THE LOADING MANUAL DOES NOT ILLUSTRATE A SAFE METHOD TO LOAD VEHICLE USING THIS EYE BOLT. I WAS LOADING THE VEHICLE VIA THE INSTRUCTIONS OF THE TESLA MODEL X MANUAL AND AS SOON AS I GOT THE VEHICLE TO THE SPOT TO PUT A CHALK BEHIND WHEEL, THE BOLT BROKE AND THE VEHICLE CAME OFF THE DECK AND ALMOST RAN OVER A KID WORKING IN THE BODY SHOP. I GOT SLIGHTLY INJURED TRYING TO STOP VEHICLE FROM HITTING THE WALL. THE BODY SHOP REFUSES TO REPORT THIS SAFETY ISSUE TO TESLA. WHEN I TRIED TO REPORT THIS TO TESLA I WAS HUNG UP ON 2 TIMES. WHEN I TRIED TO CONTACT TESLAS CORPORATE OFFICE I GOT REDIRECTED BACK TO THE SALT LAKE CITY SERVICE DEPARTMENT 2 TIMES WHERE I GOT HUNG UP ON 2 TIME AGAIN. THIS A MAJOR SAFETY ISSUE THAT CAN AND WILL CAUSE A LOSS OF LIFE OR SERIOUS INJURY. BUT YET TESLA HAS CUSTOMER SERVICE PERSONNEL ACTING LIKE THIS IS A GAME. I WAS SUPPOSED TO BE CONTACTED BE A TESLA REGIONAL REP AND NEVER WAS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Structure › Body › Door
Filed Oct 2, 201817,000 milesMD

TL* THE CONTACT OWNS A 2016 TESLA MODEL X. AT VARIOUS TIMES, THE AUTOMATIC DOORS WOULD OPEN. THE VEHICLE WAS TAKEN TO TESLA SERVICE CENTER (52 DERWOOD CIR, ROCKVILLE, MD 20850, 301-738-6523), BUT WAS NOT DIAGNOSED. THE DEALER REPROGRAMMED THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000.

Visibility/Wiper
Filed Aug 12, 2018100 milesIL

THE TESLA MODELS X COMES WITH A TINTED REAR WINDSHIELD. THIS IS VERY BAD A NIGHT, LIMITING THE VISIBILITY THROUGH THE READ WINDSHIELD.TELSA HAS CLEAR REAR WINDHEILS FOR THE MODELS SW AND E. THE TESLA MODEL X ONLY COMES WITH A TINTED REAR WINDSHIELD. NO OPTION IS AVAILABLE FOR A CLEAR REAR WIN SHIELD. THE NHTSA SHOULD COMPEL TESLA TOO OFFER/CHANGE THE REAR WINDSHIELDS ON THE MODEL X, FOR THIS WHO WANT A CLEAR REA WINDSHIELD

Service BrakesCrash
Filed Aug 7, 201828,059 milesCA

THE CAR AUTO ACCELERATED ON A SURFACE STREET AND CRASHED

Visibility
Filed May 24, 2018CA

2016 TESLA X. CONSUMER WRITES IN REGARDS TO MIDDLE HEAD REST OBSTRUCTING VIEW WHEN TRYING TO USE REAR VIEW MIRROR. *LD *JS

Vehicle Speed ControlCrash
Filed May 17, 201810,000 milesMA

WHILE VISITING A FUNERAL HOME IN MELROSE, MA., I NEEDED TO BACK INTO A SPOT TO BE ABLE TO TAKE PART IN THE FUNERAL PROCESSION. I PULLED OUT OF THE SPOT I WAS IN AND PROCEEDED TO PUT THE CAR IN REVERSE TO BACK INTO THE SAME PARKING SPOT. AT THE SAME MOMENT THAT I STARTED TO BACK IN THE CAR SURGED AND MADE AN ARC IN THE PARKING LOT ONLY STOPPING AFTER I HIT A PARKED CAR WITH SUCH FORCE THAT IT CAUSED TWO MORE CARS TO BE HIT BY THE IMPACT. I ATTEMPTED TO STOP THE CAR BY STEPPING ON THE BREAK WHICH HAD NO EFFECT AND EVEN THOUGH I WASN'T HURT, MY ARMS ACHED FOR DAYS BECAUSE I WAS TRYING TO CONTROL THE WHEEL TO NO AVAIL. I HAVE A CLEAN DRIVING RECORD AND WAS IN REVERSE AT THE TIME WHICH MEANT I HAD MY FOOT ON THE GAS TO BACK IN SLOWLY. I HAVE REQUESTED THAT TESLA CHECK THE THE COMPUTER TO SEE IF I AM OF FAULT OR NOT AND THEY HAVE REFUSED. MY TESLA IS BEING REPAIRED AND I NEED TO KNOW IF THIS WAS A TECHNICAL ERROR . I WAS TOLD IT COULD BE THE AUTO PILOT SYSTEM THAT COULD BE A FAULT EVEN THOUGH I HAVE NEVER USED IT. PLEASE HELP BECAUSE I AM CONCERNED THAT WE SHOULD BE AWARE OF HOW THIS HAPPENED.

Electronic Stability Control (esc)Crash1 injured
Filed Apr 4, 2018CA

I WAS DRIVING MY TESLA MODEL X EV HOME AND THERE WERE NO PROBLEMS. WHEN I PULLED INTO THE DRIVEWAY THE SELF DRIVING FEATURES ACCELERATED THE VEHICLE CAUSING AN ACCIDENT.

Suspension
Filed Mar 14, 201820,000 milesCA

HERE IS A MODEL X IN THE JUNKYARD. HTTPS://WWW.COPART.COM/LOT/25385958 IT HAS NOT BEEN IN A COLLISION. NO AIR-BAGS HAVE DEPLOYED. THERE IS NO DAMAGE TO THE BODYWORK. THE FRONT RH STEERING KNUCKLE HAS CRACKED IN HALF. THIS IS A CLEAR INDICATION OF A MANUFACTURING DEFECT. THE CAST ALUMINIUM KNUCKLE HAS A BRITTLE FRACTURE CAUSED BY A CASTING DEFECT. THE DESIGN OF TESLA SUSPENSION PARTS IS EXTREMELY WEAK. THE COMPANY HAS A TRACK RECORD OF COVERING UP DEFECTS AND SLAPPING NON DISCLOSURE AGREEMENTS ON CUSTOMERS. TESLAS HAVE BEEN INVOLVED IN MANY FATAL ACCIDENTS AND THERE IS A HIGH PROBABILITY THAT MANY OF THOSE CRASHES WERE CAUSED BY MECHANICAL FAILURE. PLEASE INVESTIGATE. THANK YOU. CONCERNED CITIZEN.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2016 Tesla Model X → · Every Model X year → · How the figures are calculated →