2016 Tesla Model X complaints

TESLA HAS AN ACTIVE RECALL ON THEIR MMC CHIPS BUT SAYS MY SCREEN HAS TO BE TOTALLY BLACKED OUT BEFORE THEY WILL REPLACE. I LIVE 2 HOURS FROM THE NEAREST DEALERSHIP AND I'M SURE THIS WILL HAPPEN AT THE WORST TIME. IT TAKES SOMETIMES OVER A MINUTE FOR MY CAR TO EVEN TURN ON NOW AND WARM UP

TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT STATED THAT WHILE DRIVING OVER A PUDDLE OF WATER AT 35 MPH, THE FRONT PASSENGER SIDE WHEEL BODY TRIM DETACHED FROM THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER TESLA SERVICE CENTER (8280 CASTLETON CORNER DR, INDIANAPOLIS, IN 46250) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.

HERE IS YET ANOTHER TESLA IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39245824?TENANT=US&ROWNUMBER=10 THE FRONT SUSPENSION HAS SNAPPED OFF COMPLETELY. THIS DOES NOT LOOK LIKE DAMAGE CAUSED BY A COLLISION. THE WHEEL AND TIRE ARE ALMOST UNDAMAGED SO IT IS UNLIKELY THAT A VIOLENT FORCE WAS APPLIED TO THE SUSPENSION THROUGH AN IMPACT TO THE WHEEL. THE STEEL STEMS OF BOTH THE STEERING ARM AND LOWER SUSPENSION BALL-JOINTS HAVE SHEARED OFF. THESE BALL-JOINTS ARE ATTACHED TO SOFT ALLOY PARTS OF THE STEERING KNUCKLE AND IT SHOULD BE THE CASE THAT THE ALLOY WOULD YIELD BEFORE THE STEEL BOLTS DO. YOU CAN SEE THAT THE BALL-JOINT STEMS HAVE BRITTLE FRACTURES WITH ZERO KNECKING OF THE BOLT. A NORMAL BOLT WOULD NOT BE EXPECTED TO CRACK IN SUCH A MANNER. THESE TESLA SUSPENSION FAILURES ARE SO COMMONPLACE THAT IT IS OBVIOUS THE MANUFACTURING, QUALITY CONTROL AND TESTING ARE DEFICIENT. PLEASE TAKE IMMEDIATE ACTION. PEOPLE ARE GETTING INJURED AND KILLED BY THESE DEFECTS. THANK YOU. CITIZEN KEEF

I HAD BLANK SCREEN AND IT TURNED OUT TO BE A MEMORY CARD PROBLEM WHICH WAS UNDER RECALL. THIS WAS ONCE FIXED BY TESLA AND THIS IS SECOND TIME IT HAPPENED WHICH I GOT FIXED BY TESLA UNDER RECALL.. AFTER FIXING THE PROBLEM I PERSISTENTLY HAVE THE SAME PROBLEM WHERE I AM DRIVING IN SCREEN GOES BLANK ALL OF A SUDDEN. SUBSEQUENTLY A TESLA SYMBOL WILL APPEAR WHICH CAN LAST UP TO 5 TO 10 MINUTES MINIMUM. DURING THIS TIME I CANNOT USE ANY ELECTRONIC CONTROL LIKE RADIO NAVIGATION TEMPERATURE OR A CLIMATE CONTROL ETC.

MOST TIMES WHEN I TAKE MY FOOT OFF THE GAS PEDAL, THE CAR SEEMS TO ACCELERATE ON ITS OWN. HOWEVER, WHEN MERGING ONTO THE HIGHWAY, ACCELERATION IS REDUCED. AS OF THE PAST COUPLE OF WEEKS, STEERING AROUND TURNS HAS BECOME A PROBLEM. THE CAR OPERATES LIKE IT'S SLIDING ON AN ICE PATCH.

2016 TESLA MODEL X. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 20V-062 AND 20V-710. *LD THE CONSUMER STATED THE DEALER WOULD NOT HONOR THE RECALL STATING THE VEHICLE WAS NOT EXPERIENCING THE FAILURE. THE CONSUMER STATED THE SCREEN WOULD BLACK OUT RANDOMLY AND THE STEERING ASSIST DID NOT FUNCTION PROPERLY. THE VEHICLE WAS INVOLVED IN AN ACCIDENT DUE TO THE FAILURE. THE VEHICLE HAD TRIM SEPARATION THAT WOULD LEAK WATER THAT THE DEALER WOULD NOT REPAIR. *JS

WHILE LOOKING THROUGH THE WINDSHIELD AT ANY TIME (WHILE IN MOTION, STATIONARY, DAY OR NIGHT), THOUGH MORE PRONOUNCED IN THE EVENING, LIGHTED IMAGES, SUCH A TAIL LIGHTS, STREET LAMPS ETC HAVE A DOUBLE OR TRIPLE AFFECT CAUSING IMAGES ON THE ROAD TO APPEAR MORE BLURRY. THE WINDSHIELD IS THE ISSUE AS NEWER MODELS WITH UPDATED WINDSHIELD HAS ELIMINATED THIS ISSUE

TOUCH SCREEN STAYED OFF FOR MORE THAN 30 MINUETS ON A 2 HOUR FREEWAY DRIVE WITH NO CONTROL OF THE VEHICLES DEFROSTER, CLIMATE, NAVIGATION OR AUDIO CONTROLS. TOUCH SCREEN DOES NOT ALWAYS RESPOND AND GLITCHES. REAR VIEW CAMERA DOES NOT ALWAYS RESPOND NOR WORKS IMMEDIATELY WHEN IN REVERSE AND GOES ALL BLACK. DEFROST WOULD NOT WORK ON FREEWAY MULTIPLE TIMES DUE TO BLACK NON RESPONSIVE SCREEN. REAR DRIVER SEAT SEQUELS/SQUEAKS A LOT WHEN SAT IN. CAR OFTEN TAKES A MINUTE OR LONGER FOR THE DASHBOARD AND TOUCHSCREEN TO TURN ON. BATTERY DOES NOT HOLD CORRELATING CHARGE TO MILES DRIVEN. LOUD WHIRLING/GRINDING WHEN ACCELERATING...

EVER SINCE I BOUGHT MY 2016 TESLA MODEL X I HAVE BEEN HAVING PROBLEMS WITH THE MCU (MAIN SCREEN) IT KEEPS FREEZING UP, IT WON'T RESPOND TO MY TOUCH COMMANDS, I CAN NOT CHANGE THE SUSPENSION SETTINGS, DRIVING SETTINGS, CLIMATE CONTROL, DISABLING PIN AND EVERYTHING THAT IS RELATED TO THE SCREEN WHICH IS BASICALLY ALL FUNCTIONS OF THE VEHICLE. MY TESLA IS UNDER FULL FACTORY WARRANTY AND I HAVE TAKEN IT TO SERVICE FOR THE SAME PROBLEM ALONG WITH SOME OTHER ISSUES 4 OR 5 TIMES, EVERY TIME TESLA SERVICE CENTER TELLS ME THAT THE SCREEN PROBLEM IS A KNOWN ISSUE AND ENGINEERS ARE WORKING ON A SOFTWARE FIX FOR IT. I HAVE NEVER BEEN ABLE TO FULLY GET A USE OUT OF ALL FEATURES DUE TO THIS PROBLEM. TESLA HAS NOT BEEN ABLE TO GIVE ME A TIMEFRAME ON WHEN THEY ARE GOING TO SEND THE UPDATE TO FIX THE ISSUE WITH THE SCREEN. MEANWHILE ME AND MY FAMILY ARE AT THE RISK OF NOT BEING ABLE TO START AND DRIVE THE VEHICLE IF SCREEN IS FROZEN AND WE WOULD HAVE TO RESET THE SYSTEM WHICH USUALLY TAKES SEVERAL MINUTES. BACKUP CAMERA DOESN'T SHOW THE PICTURE, SCREEN GETS DISTORTED. I NOTICED UNEVEN TIRE WEAR WHICH I WAS TOLD BY TESLA THAT IT WAS DUE TO SUSPENSION SETTINGS AND I WAS DRIVING IT IN LOW MODE. I CAN'T CHANGE THE SETTINGS DUE TO SCREEN NOT FUNCTIONING. I HAVE GIVEN TESLA SEVERAL OPPORTUNITIES TO FIX THE ISSUE AND THEY FAILED. MY LAST SERVICE THEY WANTED TO CHARGE ME AROUND $1700 (50% OFF) TO RELAPSE THE SCREEN WHICH SHOULD BE FULLY COVERED UNDER WARRANTY. PROBLEM HAPPENS DURING DRIVE OR WHILE ST

MY 2016 TESLA MODEL X'S MCU IS OFTEN FREEZING, RESTARTING, OR GOING COMPLETELY BLACK WHILE DRIVING AND WHILE PARKED. WHEN THIS HAPPENS, I'M UNABLE TO ACCESS ANY OF THE FEATURES OF THE CAR BUT MORE IMPORTANTLY, THE REARVIEW CAMERA DOES NOT WORK WHEN THE MCU IS HAVING AN ISSUE. WITH THE SMALL REAR WINDOW, I CANNOT SEE ANY CHILDREN OR PEOPLE BEHIND MY VEHICLE. REVERSING WITH NO REAR VIEW CAMERA IS DANGEROUS. I'M ALSO UNABLE TO TURN ON THE FOG LIGHTS WHEN NEEDED. I'VE BROUGHT IT INTO TESLA TWICE ALREADY AND EACH TIME, THEY HAVE SAID THAT THEY CLEARED THE MEMORY AND DISCONNECTED THE BATTERY FOR A MOMENT AND RECONNECTED. THIS HAS NOT FIXED THE ISSUE. JUST TODAY, THE MCU SCREEN AND MY ICC SCREEN SHUT DOWN FOR A FEW MINUTES WITHOUT ANY NOTICE. I RECORDED THE INCIDENT. I'VE SPOKEN TO OTHER OWNERS AND IT SEEMS TO BE A COMMON ISSUE.

TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V062000 (STEERING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT HAD NOT SPOKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

DISPLAY UNIT GOES BLANK WHILE DRIVING AND REBOOTS ON ITS OWN WHILE DRIVING. UNABLE TO SEE THE REAR VIEW CAMERA DURING REVERSING THE CAR AS THE DISPLAY TURNS DARK

THE SCREEN WILL GO BLACK WHILE DRIVING AND THEN NEEDS A RESET, TAKES ABOUT 5 MINUTES TO REBOOT THE SYSTEM ALL WHILE STILL DRIVING ON THE ROAD. LAG WITH THE SCREEN, PUT THE CAR IN REVERSE AND IT TAKES 30 SECONDS FOR REAR CAMERA TO COME ON. I CAN NEVER THE THE INTERNET TO WORK AS IT SHOULD, UNABLE TO PULL UP THE OWNERS MANUAL. THIS HAS BEEN HAPPING OVER THE LAST 12 MONTHS. I HAVE MANY VIDEOS TO SHOW THE ISSUE, BUT TESLA SAYS ALL IS NORMAL WHEN ITS TAKEN IN FOR SERVICE EVEN WHEN I SHOW THE VIDEO OF WHAT HAPPENED.

THE MAIN COMPUTER SCREEN STOPS WORKING WHICH CAUSES THE HVAC DEFROSTER AND OTHER CONTROLLING UNITS OF THE CAR TO STOP WORKING WHILE IN DRIVE.

MAIN DISPLAY COMPUTER GOES DARK AND STOPS WORKING WHILE IN DRIVE. HVAC SYSTEM STOPS AS WELL AS DEFROSTER DOES NOT WORK. POOR VISIBILITY AND CONTROL ISSUE OF THE CAR

FAILURE OF THE LEFT FRONT SUSPENSION FORE LINK, WHILE DRIVING AT LOW SPEED

TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH WHEN THE VEHICLE'S FRONT PASSENGER DOOR SUDDENLY UNLOCKED AND OPENED. THE CONTACT ATTEMPTED TO CLOSE THE DOOR, HOWEVER, THE DOOR FAILED TO LATCH. THE CONTACT STATED THEY HAD TO RETURN HOME HOLDING THE DOOR AS THEY WERE DRIVING. THE VEHICLE'S DOOR NOW FAILS TO LOCK. THE CONTACT DID NOT CONTACT THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THEY WOULD BE ABLE TO SEND A MECHANIC TO FIX THE DOOR WITHIN A MONTH. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.*DT*JB

THE CENTER CONSOLE WILL BECOME UNRESPONSIVE, POORLY RESPONSIVE OR FREEZE INTERMITTENTLY. FACTORY RESET HAS FAILED TO ALLEVIATE THE PROBLEM. THE ISSUE IS BECOMING MORE FREQUENT. A SOFT RESET WILL TAKE 5-10 MINUTES TO COMPLETE (IT TOOK LESS THAN A MINUTE WHEN THE CAR WAS NEW). DURING THAT TIME THE HVAC IS SHUT OFF AND THE BACKUP CAMERAS ARE NOT FUNCTIONAL. CONTACT WITH TESLA HAS BEEN UNSUCCESSFUL IN GETTING THEM TO REPLACE THE MCU. THIS APPEARS TO BE A KNOWN ISSUE.

MY CENTER SCREEN KEEPS ON TURNING BLACK WITHOUT ANY CONTROLS OF SOME IMPORTANT FUNCTIONS ON THE CAR. I CALLED TESLA REGARDING THE RECALL AND THEY SAID THEY JUST CLEARED THE MEMORY AND DOES NOT QUALIFY TO HAVE IT REPLACED. YESTERDAY IT TURNED BLACK AGAIN AND COULD NOT DRIVE THE CAR AT ALL.TESLA IS TRYING TO GET AWAY WITH RECALL. THE OTHER RECALL FOR THE BOLT IN THE STEERING HAS NOT BEEN DONE AT ALL.

MCU FAILURE WHILE DRIVING ON THE FREEWAY. I WAS DRIVING WITH AUTOPILOT ON THE FREEWAY. THE MCU FAILED AND DISENGAGE THE AUTOPILOT BUT THERE WAS NO AUDIO WARNING. ALMOST CRASHED INTO THE WALL OF THE HOV LANE.

THE CENTER DISPLAY AND SOMETIMES EVEN THE MAIN DISPLAY BLACK OUT DURING DRIVING. MOST TIMES THE SYSTEM REQUIRES A REBOOT WHICH CAN TAKE A FEW MINUTES. DURING THE TIME WHERE THE SCREEN ARE NOT VISIBLE YOU HAVE NO CONTROL OVER HEADLIGHTS OR THE ABILITY TO DEFROST THE WINDSHIELD. IN ADDITION THE CAMERA WHICH IS DISPLAYED WHILE DRIVING IS ALSO UNAVAILABLE. IF THE CENTER SCREEN GOES BLACK THEN YOU CAN'T SEE HOW FAST YOUR GOING OR IF YOUR PARK, DRIVE OR REVERSE.

TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT STATED WHILE REVERSING THE VEHICLE FROM HIS GARAGE, WHEN ATTEMPTING TO ADJUST THE RADIO AND THE BACK-UP CAMERA DISPLAY ON THE TOUCH SCREEN DISAPPEARED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO CONTINUED REVERSING AND BACKED UP INTO ANOTHER PARKED VEHICLE. THE AIRBAGS DID NOT DEPLOY. THE CONTACT STATED NO ONE WAS INJURED OR SEEK MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN AUTO BODY SHOP TO HAVE THE REAR BUMPER REPAIRED. THE CONTACT STATED ON 2 DIFFERENT OCCASION, WHEN THE HE EXPERIENCE THE SAME FAILURE. THE VEHICLE WAS TAKEN TO LOCAL DEALER TESLA (4180 EL CAMINO REAL, PALO ALTO, CA 94306:(650) 681-5800), WHERE IT WAS DIAGNOSED WITH NEEDING THE MICROCHIP OR THE DISPLAY UNIT TO BE REPLACED.THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET.THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.*DT*JB

ON A WEEKLY BASIS, MY CENTER CONSOLE THAT HAS CONTROLS FOR LIGHTS, DEFROSTERS, A/C WILL FREEZE AND GO BLANK FOR AN APPROXIMATE 2 MINUTE REBOOT. THIS IS WHILE DRIVING THE VEHICLE. THE ABILITY TO ADJUST THE WINDSHIELD FRONT AND REAR, ARE INACCESSIBLE AT THIS TIME. THIS WILL HAPPEN IN MOTION WHETHER ON A CITY STREET OR HIGHWAY.

IN SUMMER OF 2020 MY SCREEN FOR ODOMETER, SPEED AND AUTO PILOT STATUS WENT OUT. THE DRIVER SCREEN WENT BLACK AND NEVER CAME BACK ON. TESLA SERVICE REQUEST A REPLACEMENT WHICH I HAD TO PAY $1500+, FEW MONTH LATER MY STEERING WHEEL WAS VERY LOOSE AND OFFBEAT. AGAIN, I HAD TO PAY OUT OF POCKET. WHICH I BELIEVE WAS DANGEROUS TO DRIVE BECAUSE I COULD NOT TURN VERY WELL. NOW, MY CAR TAKES VERY LONG TIME TO TURN ON AND THE DRIVER SIDE WINDOW DOES NOT CLOSE ALL THE WAY.

REAR VIEW CAMERA IS TOO DARK IN LOW LIGHT CONDITIONS (PARTICULARLY NIGHT TIME). ONLY OCCURS ON CARS WITH UPDATED INFOTAINMENT SYSTEMS (REFERRED TO AS "MCU2"). IMAGE IS VERY HARD TO MAKE OUT, EXHIBITING HIGH LEVELS OF BLACK CRUSH, MAKING IT VERY UNSAFE WHEN PARKING OR DRIVING.

MY MCU FAILED WHICH ENDED UP IMMOBILIZING THE CAR WHICH REQUIRED A FLAT BED TOW TO A NEARBY TESLA SERVICE CENTER. AT THAT TIME, TESLA REPLACED THE MCU EMMC IN SEPT 2020. SINCE THIS PART HAS BEEN REPLACED, THE BACKUP SAFETY CAMERA AND OTHER FUNCTIONALITY (E.G. NAVIGATION, USER INTERFACE ACCESS) WILL BECOME NON-FUNCTIONING FREQUENTLY. THIS CAN BE NON-FUNCTIONING FOR A FEW SECONDS TO A FEW MINUTES. SOMETIMES THE BACKUP CAMERA WILL FREEZE THE OBJECT ON SCREEN AND NOT MOVE OR BE SOLID BLACK. OVERALL THE HARDWARE "FIX" HAS CAUSED MORE ISSUES THAN BEFORE THE FAILURE. I ALSO HAVE AN EXTENDED TESLA WARRANTY, AND TESLA WILL NOT REPLACE THIS MORE PROBLEMATIC MCU NOW WITH A NEWER MCU SINCE TESLA CLASSIFIES THIS AS A "PERFORMANCE" RELATED ISSUE. TESLA SERVICE WANTS ME TO SPEND $2500 TO FIX MY BACKUP SAFETY CAMERA ISSUE OR WAIT AN UNKNOWN PERIOD FOR AN UNKNOWN SOFTWARE. IT HAS BEEN ALMOST 4 MONTHS AND THERE'S BEEN NO FIX. I WANT TESLA TO REPLACE MY MCU WITH ANOTHER MCU1 OR A MCU2 WHICH TESLA CONFIRMS FIXES THE CAMERA ISSUE.

MY AIR COMPRESSOR ON THE SUSPENSION BROKE. THE CAR IS SO LOW TO THE GROUND NOW I COULD NOT CLEAR A SPEED BUMP WITHOUT GETTING STUCK ON IT. IN ADDITION, THE CAR BOUNCES QUITE DANGEROUSLY ON EVEN THE SMALLEST CHANGES IN ROAD. I WAS TOLD IT WAS SAFE TO DRIVE BY TESLA AS I AM AWAITING PARTS. AT ONE POINT, THE CAR WENT SLIGHTLY AIRBORNE ON THE HIGHWAY GOING BELOW THE SPEED LIMIT. IT'S ALSO VERY DIFFICULT ON YOUR BACK BOUNCING. I THINK IT WOULD BE VERY EASY TO LOSE CONTROL OF THE CAR AND GET IN AN ACCIDENT, ESPECIALLY IF SOMEONE WERE SPEEDING.

HAVING MANY ISSUES THAT SEEM TO FOLLOW THE REPORTED SYMPTOMS OF FAILING EMMC MEMORY, HOWEVER TESLA TOLD ME THAT IT IS NOT THE ISSUE AND THAT THE EMMC JUST NEEDS "REFRESHED" FOR $95.59. IT SOUNDS LIKE A WAY FOR TESLA TO DELAY THE INEVITABLE REPLACEMENT OR AVOID REPLACING THE MODULE. ALSO, I THINK IT SHOULD BE ILLEGAL FOR AN AUTOMAKER TO LEAVE A FEATURE SUCH AS AUTOPILOT IN "BETA" FORM INDEFINITELY IN A PRODUCTION VEHICLE. I SUSPECT THE FEATURE (THAT WAS QUITE EXPENSIVE) WILL NEVER BE ACTUALLY FINISHED SINCE DEVELOPMENT IS PROBABLY NO LONGER HAPPENING ON OLDER VEHICLES.

ON THE FIRST USED OF THE DAY, THE INSTRUMENT CLUSTER TAKES ABOUT 45-60 SECONDS TO BOOT UP. THIS MAKES THE CAR UNDERIVABLE UNTIL THE SCREEN IS ACTIVE. I HAVE HAD THE ISSUE SINCE JULY, TESLA HAS INVESTIGATED THE LOGS NUMEROUS TIMES TO NO AVAIL. I AM NOW BEING TOLD IT IS A FIRMWARE ISSUE THEY ARE AWARE OF. BUT, THERE IS NO TIMELINE FOR A FIX. I FIND THIS VERY DANGEROUS AND ANNOYING. IF I HAD TO MOVE THE CAR QUICKLY IN ANY KIND OF AN EMERGENCY, I CANNOT DO SO. THE CAR IS COMPLETELY UNDERIVABLE UNTIL THE INSTRUMENT CLUSTER BOOTS UP. OTHER THAN WAITING, THE ONLY OPTION I HAVE BEEN GIVEN IS TO PAY $2,500 FOR A NEWER VERSION OF THE MAIN COMPUTER. THIS IS TOTALLY UNACCEPTABLE TO ME, AS THE CAR IS STILL UNDER WARRANTY. AS PER YOUR NOTE BELOW, THE CAR IS ALWAYS STATIONARY. AS SAID ABOVE, IT IS UNDERIVABLE UNTIL THE SYSTEM BOOTS UP.

THE CONTROL ARM FOR THE FRONT DRIVER SIDE WHEEL BROKE ALL OF A SUDDEN. THERE WAS NO IMPACT THAT CAUSED THIS. I HEARD A LOUD METAL GRINDING NOISE WHILE REVERSING THE CAR OUT OF GARAGE, WHILE THE CAR WAS RESISTING TO MOVE BACK. THE WHEEL ALSO STARTED RUBBING AGAINST THE WALLS & DAMAGING IT. CALLED THE TOWING SERVICE & THEY FOUND THE CONTROL ARM BROKEN & GRINDING AGAINST THE WHEEL. THE FRONT SUSPENSION COULD HAVE COLLAPSED IF I HAD DRIVEN EVEN A LITTLE BIT. FINALLY TOWED BACK TO SERVICE CENTER, AWAITING FOR A RESPONSE FROM TESLA SERVICE TEAM

I OWN 2 TESLAS (2013 S AND 2016 X) AND WITHIN 6 WEEKS BOTH CENTER SCREENS WENT BLANK. THE STATED REASONS BY TESLA FOR THE DEFECT FOR THE S IS LISTED AS "MS TEGRA MCU LTE PREM W-D MOTHERBOARD NA(1004740- 10-A)" AND FOR THE X IT'S LISTED AS "MCU, MDLSX, NA PREMIUM, REMAIN (64GB)(1098010-99-H)". I'M CONVINCED IT'S A BUILT-IN FLAW THAT SHOULD BE COVERED BY TESLA VS THE OWNERS. ALSO, UPON MY REQUEST TO SEND ME THE DIAGNOSTIC LOGS THAT WOULD ALLOW ME TO VERIFY WETHER IT'S TRULY THE MOTHERBOARD OR THE SC CARD THAT IS DEFECT, TESLA REFUSED TO DO SO. IT'S A CRITICAL PIECE OF INFORMATION FOR ANY OWNER TO BE ABLE TO SEE AND READ.

TESLA MODEL X FRONT LEFT FORE LINK FAILED WHILE BRAKING AT AN INTERSECTION ON CITY STREETS 1/2 MILE FROM HOME. ACCIDENT OCCURRED AT 5 MPH OR LESS. VEHICLE WAS DRIVEN BACK TO HOME. ANY APPLICATION OF THE BRAKE CAUSED LF WHEEL TO MOVE REARWARD AND CONTACT REAR OF WHEEL WELL. LINER WAS RIPPED OFF, RETRIEVED OFF THE GROUND, AND PLACED IN TRUNK OF CAR. TIRE RUBBED AGAINST WHEEL ARCH LINER (WHEEL LINER) RIPPING IT OFF AND DESTROYING IT. ELECTRICAL LINES BEHIND LINER HAD INSULATION DAMAGED. HYDRAULIC LINES BEHIND LINER WERE LOOSENED. DISC BRAKE DUST SHIELD WAS DAMAGED. VEHICLE WAS TOWED TO A TESLA REPAIR FACILITY. WHILE THERE WERE SCRATCHES ON THE LEADING EDGE OF THE FORE LINK, INDICATING CONTACT WITH AN OBJECT, DRIVER HAS NO RECOLLECTION OF THIS EVENT AND IF IT OCCURRED, IT HAD TO MONTHS (OR YEARS) BEFORE THE FAILURE AT THE KNUCKLE BALL JOINT RING. PART WAS REPLACED AT OWNER'S EXPENSE. DAMAGED PART WAS REQUESTED BUT NOT PROVIDED FOR INSPECTION. TESLA TOOK PHOTOS OF THE LINK PRIOR TO REPLACEMENT (ATTACHED). THIS ENTRY SHOULD BE FILED WITH NHTSA INVESTIGATION PE 20-020.

TL* THE CONTACT OWNS A 2016 TESLA MODEL X. EQUIPPED WITH TIRE BRAND: BRIDGESTONE TIRES, TIRE LINE TO1027257-00-8, TIRE SIZE: 275/45R/20 CCLXS, DOT # UNKNOWN. THE CONTACT STATED THAT THE VEHICLE'S STEERING HAD BEEN SHAKING IN THE CONTACT'S HAND WHILE DRIVING. THE CONTACT'S DAUGHTER WAS DRIVING THE VEHICLE AND SHE FELT A BOOM IN THE VEHICLE. THE TWO TIRES ON THE PASSENGER SIDE OF THE VEHICLE HAD FLATTENED.THE VEHICLE WAS TOWED TO THE DEALER TESLA 52 DERWOOD CIR, ROCKVILLE, MD 20850 (301) 738-6523 . THE DEALER SAID THAT THE ENTIRE SUSPENSION SYSTEM HAD FAILED. THE CONTACT HAD THE REPAIRS COMPLETED AT THE DEALER AT A COST OF $8,000. THE MANUFACTURER STATED THAT THE WARRANTY HAD EXPIRED AND WOULD NOT ASSIST WITH THE REPAIR COSTS. THE FAILURE MILEAGE WAS 34,000. *BF*JB

I WAS GETTING HOME, DRIVING INTO MY DRIVEWAY AT A SPEED OF 5 MILES AN HR. I BRAKED TO PARK THE CAR AND I HEARD A JERK AND THE CAR MADE A BIG NOISE AND THEN HIT THE FRONT OF MY HOME DOOR. I REVERSED AND BRAKED TO SEE IF IT WOULD HAPPEN AND IT DID AND THE CAR FELT LIKE IT WAS VERY HEAVY. WE THEN PARKED ON THE DRIVEWAY AND CALLED TESLA ROADSIDE ASSISTANCE AND THEY INFORMED US TO GET IT TOWED TO A TESLA DEALERSHIP. TESLA, REFUSED TO PAY FOR THE TOWING OR THE REPAIRS OR PROVIDE A LOANER CAR. WE REQUESTED THEM TO REPLACE IT AS PART OF THE WARRANTY, WHICH THEY REFUSED TO DO. WE UNDERSTAND THERE ARE MANY PEOPLE WHO ARE DEALING WITH A SIMILAR ISSUE. THIS IS VERY CONCERNING THAT TESLA IS KNOWINGLY PUTTING OUR LIVES AT RISK, INSTEAD OF ADDRESSING A KNOWN ISSUE.

IN 2019 AIR SUSPENSION COMPRESSOR FAILED- REQUIRED 3500 DOLLARS TO FIX, WAS TOLD ITS WEAR AND TEAR. AGAIN ON NOV 20TH AIR SUSPENSION FAILED SIGN COMING UP. TIRES VERY CLOSE TO BODY, CAR SITTING LOW ON ROAD.

TESLA ALERTED ME TO THEIR RECALL IN FEB 2020 RELATED TO BOLTS HTTPS://WWW.TESLA.COM/SUPPORT/MODEL-X-STEERING-ASSIST-MOTOR-BOLT-RECALL AS OF LAST COMMUNICATIONS IN OCT 2020, TESLA STILL DIDN'T HAVE PARTS IN MY REGION AND DIDN'T HAVE ANY ADD'L INFORMATION TO PROVIDE. THEIR RESPONSES INCLUDED A "DON'T WORRY...ISSUES ONLY OCCUR IN COLD REGIONS IN THE NORTHEAST THAT USE A SPECIAL KIND OF SALT". - WHICH IS THE REGION I LIVE IN. (EMAIL TRANSCRIPT ATTACHED) IS THERE A STANDARD FOR A MFR TO HAVE TO MANAGE A RECALL?

WHILE I WAS DRIVING ON THE FREEWAY, THE ROOF TAP FLEW OFF THE CAR IN MID-JUNE 2020. I MADE AN APPOINTMENT AND HAD IT FIXED, AND COMPLAINED TO THE MANAGER AT BURBANK SERVICE CENTER IN LOS ANGELES. THEY IGNORED MY COMPLAINT AND THE SAFETY HARZARD POSTED TO THE SAFETY OF THE FREEWAY. I REQUESTED THEY REPAIRED IT UNDER THE WARRANTY. THEY REFUSED, AND CHARGED ME OVER $1400 FOR THE REPLACEMENT OF THE NEW ROOF TOP. NOW, I SAW THE RECALL, AND I TRIED TO GET REFUNDS FOR THE REPLACEMENT. THEY REFUSED.

WHILE MANEUVERING IN REVERSE AT LOW SPEED IN A FLAT COMMERCIAL PARKING LOT ABOUT A MILE FROM MY HOME. I WAS MANEUVERING TO ENTER A PARKING SPACE, AT ONLY ONE OR TWO MILES PER HOUR. I HEAR A LOUD NOISE. THE VEHICLE STARTED MAKING A LOUD NOISE. I DETERMINED THAT SOME SORT OF CATASTROPHIC FAILURE HAD HAPPENED IN THE FRONT PASSENGER SIDE SUSPENSION. THE WHEEL WELL LINER WAS TORN FROM THE FRONT WHEEL WELL. THE TOW TRUCK DRIVER VISUALLY CONFIRMED THAT THE FRONT PASSENGER SUSPENSION HAD FAILED (THEY MENTIONED A PART BY NAME, BUT I DON'T RECALL WHAT THEY SAID). THE VEHICLE WAS TOWED TO TESLA SERVICE WATERTOWN, WHERE A FEW DAYS LATER THEY CONFIRMED, IN THEIR WORDS "FOUND RH FRONT FORE LINK, WHEEL ARCH LINER, AND FENDER GARNISH REQUIRE REPLACEMENT, AND VEHICLE REQUIRES ALIGNMENT". THEY DENIED THE SERVICE UNDER WARRANTY, STATING THAT IN THE VIEW OF THEIR SERVICE TECHNICIANS, I HAD STRUCK SOME SORT OF OBSTACLE CAUSING THE FAILURE. FOR THE RECORD: I DID NOT. THERE WAS NO NOTABLE COLIISION OR ROAD HAZARD STRIKE IN THE PERIOD LEADING UP TO THIS SUSPENSION FAILURE. I PAID $1319 OUT OF POCKET (AND LOST THE USE OF THE VEHICLE FOR 5 DAYS WAITING ON PARTS) TO RESTORE THE VEHICLE TO SERVICE, AND THERE'S STILL A DEFERRED ITEM FROM THE SERVICE ITEM I HAVEN'T ADDRESSED YET: "FRONT CAMBER WAS NOT ABLE TO BE ADJUSTED DUE TO HARDWARE, AND WILL REQUIRE REPLACEMENT IN THE FUTURE. ALSO NOTED VEHICLE HAS VIBRATION UNDER ACCELERATION. RECOMMEND SCHEDULING FOLLOW UP FOR AXLES AND MOTOR MOUNT." WHEN I READ TO

I HAVE BEEN NOTICING MY 2016 TESLA MODEL X 90D HAS BEEN MAKING A STRANGE RATTLING NOISE FROM THE FRONT RIGHT TIRE/SUSPENSION AREA. IT ONLY MAKES THAT NOISE AT LOWER SPEEDS OF 30MPH OR LESS. WHEN I TOOK IT IN FOR SERVICE ON OCTOBER 27, 2020, THEY SHARED THAT IT WAS LIKELY THE AIR SUSPENSION SYSTEM THAT NEEDED TO BE REPLACED, BUT THEY WEREN'T SURE AND THEY RECOMMENDED WE NOT REPLACE IT UNTIL IT FAILED (I.E. WOULD NO LONGER ADAPT TO GOING UP OR DOWN WHEN WE PULLED INTO OUR DRIVE-WAY, ETC...). AFTER READING THE INVESTIGATION THAT WAS RECENTLY ANNOUNCED, I THOUGHT IT WAS GOOD TO SHARE THIS INFORMATION WITH YOUR TEAM AS IT COULD BE A SIMILAR ISSUE. THE NOISE, WHICH SOUNDS LIKE A RATTLING OR SOMETHING IS LOOSE, BEGAN AROUND MAY OF 2020. IN ADDITION, I HAVE FOUND IT VERY ODD THAT I HAVE HAD TO REPLACE TIRES WITHIN ONE YEAR OF PURCHASING THEM BECAUSE THE INSIDE AREA OF BOTH REAR TIRES HAVE WORN DOWN COMPLETELY TO THE TREAD. DURING MY LAST SERVICE ON OCTOBER 27, 2020, THEY SAID THEY WOULD ADJUST THE REAR SUSPENSION SO THE TIRES WOULD NOT WEAR OUT LIKE THAT AS IT WAS LIKELY DUE TO AN ALIGNMENT/CAMBER ISSUE WITH HOW THE SUSPENSION WAS RIDING.

UPPER CONTROL ARMS ON BOTH DRIVER AND PASSENGER SIDE HAD TO BE REPLACED BECAUSE OF LOUD NOISES WHEN GOING OVER EVEN SMALL BUMPS AND ALSO WHILE ATTEMPTING TO STEER CAR AT SLOW SPEEDS. EACH SIDE WAS REPLACED IN QUICK SUCCESSION, ABOUT A MONTH OR TWO APART AND WAS OUTSIDE OF THE 5 YR/100000 MILE WARRANTY AND SERVICE AND PART CHARGES INCURRED. SERVICE DATE IDENTIFIED BELOW APPROXIMATE, DONT HAVE THE ACTUAL DATE HANDY

ON SATURDAY OCTOBER 24. MY TOUCH SCREEN WHEN BLANK. FOR SEVERAL HOURS WITH 1:20MIN WHILE DRIVING. HAPPENED BETWEEN 9AM TO NOON. I WON'T BE ABLE TO USE ANY CONTROL BESIDE DRIVING . AFTER I READ AN ARTICLE ONLINE WHICH MENTIONED TESLA WILL FIX IT FOR FREE AND SCHEDULED A REPAIR ON NOV12. THEY THEN CANCELLED MY APPOINTMENT BY SAYING MY PROBLEM CAUSED BY SOFTWARE GLITCH NOT HARDWARE. PLEASE SEE ATTACHED SCREENSHOT OF THEIR RESPONSE ON NOV 14!

THE CENTER SCREEN KEEPS GOING OUT AND HAVING TO BE RESTARTED. TESLA WILL NOT COVER THE REPAIR BECAUSE THE VEHICLE IS OVER 100,000 MILES.

THE CENTER CONSOLE WENT DEAD, THE VEHICLE COULD NOT BE MOVED, WOULD NOT EVEN GO INTO NEUTRAL, HAD TO DRAGGED OUT OF THE GARAGE BY THE TOW COMPANY AND THEN SHIPPED TO THE DEDHAM, MA FOR REPAIR. THE ISSUE WAS A FAILED EMMC MODULE AND COST BE ABOUT $600 IN REPAIRS

THE MAIN SCREEN FAILED. THIS IN TURN CAUSED OTHER SYSTEMS TO NOT WORK CORRECTLY. EXAMPLES INCLUDE REAR VIEW CAMERA, TURN SIGNALS, INFOTAINMENT SYSTEM WHICH INCLUDES MAPS, NAVIGATION, MUSIC AND THE ABILITY TO CHANGE ANY SETTINGS ON THE CAR. THE CAR WAS STATIONARY WHEN THE MCU STOPPED WORKING.

THE MCU (MAIN GRAPHICAL DISPLAY) WILL LOSE ALL SOUND (LOSS OF WARNING SOUNDS, BLINKER SOUNDS, LOSS OF RADIO), FREEZE (REQUIRING A MANUAL RESET/REBOOT, OR TAKE A LONG TIME TO BOOT BEFORE THE CAR WILL START. THIS HAPPENS FREQUENTLY (MANY TIMES A MONTH FOR THE LAST 6-9 MONTHS). IT HAS BEEN SOMEWHAT LESS OFTEN AFTER A RECENT SOFTWARE UP FROM TESLA. ONE SHOULD NOT HAVE TO REBOOT THEIR MAIN DISPLAY TO RETURN FUNCTIONALITY WHILE DRIVING (DRIVER DISTRACTION POTENTIAL).

AIR SUSPENSION CAME DOWN ON MY PASSENGER TIRE AND RIPPED OF THE TREED DESTROYING BUMPER, MIRROR AND BODY MOLDING

LOWER U JOINT FROM STEERING SHAFT TO STEERING RACK IS DIRECTLY EXPOSED TO ALL ROAD ELEMENTS AND DEBRIS THAT MAY BE RAISED, KICKED UP, OR SPLASHED UP FROM THE FRONT DRIVERS SIDE TIRE. AS SUCH IT'S SUBJECT TO EXCESSIVE CORROSION, WASH OUT OF LUBRICATION, RUST AND OTHER DAMAGE. RECENTLY STEERING HAD STARTED TO STIFFEN UP, BUT WAS NOT TOO BAD. UNTIL MY WIFE WAS DRIVING AND SHE COULD NO LONGER TURN THE STEERING WHEEL. THE WHEEL LOCKS UP ABOUT EVERY 90 DEGREES. IT WILL GO SMOOTHLY, THEN AS YOU TURN IT WILL FIND "LOCK UP" OR EXTREMELY STIFF POINTS EVERY ~90 DEGREES IT IS TURNED. TESLA SERVICE TOLD ME IT WAS THE LOWER STEERING SHAFT U JOINT, AND THAT CORROSION AND THE LOCKING UP IS A COMMON PROBLEM. IF IT IS COMMON, IT SHOULD BE RECALLED OR HAVE SOME SORT OF SHIELD ON IT TO PROTECT FROM THE ELEMENTS. SERVICE APPOINTMENT FOR IT IS ABOUT 3 WEEKS TO A MONTH OUT. VEHICLE IS NOT SAFELY DRIVABLE AT THIS TIME. I DID SOME INSPECTION FURTHER. I'VE ATTACHED SOME PHOTOS OF THE SPECIFIC PART. WHEN I FIRST SAW THE PART (SORRY, I DO NOT HAVE BEFORE HAND PICTURES) THE U-JOINT WAS COMPLETELY CAKED IN GREASE, GRIME, EVEN SALT FROM LAST WINTER, SAND, DIRT, ANYTHING YOU COULD IMAGINE BEING KICKED UP OFF THE ROAD. AFTER I THOROUGHLY DEGREASING AND CLEANING THE LOWER STEERING U-JOINT, WHICH REMOVED ALL OF THAT CRUD, THEN BLEW IT OUT WITH A AIR GUN, YOU CAN SEE IN THE ATTACHED PHOTOS THAT IT IS VERY RUSTED AND CORRODED EVEN AFTER A DEEP CLEANING. AFTER THIS DEEP CLEANING AND RELUBRICATION, THE STEERING WH

THE TOUCHSCREEN IN THIS CAR, WHICH TESLA MISLEADINGLY CALLS THE INFOTAINMENT SYSTEM, HAS FAILED REPEATEDLY, LEAVING THE CAR UNDRIVABLE AND EVEN UNABLE TO BE PLACED INTO NEUTRAL. IN THE FIRST INSTANCE, ALL THE CAR'S COMPUTER SYSTEMS WENT DEAD AND THE CAR LOCKED UP (PARKED AT HOME) AND HAD TO BE DRAGGED ONTO A TOW TRUCK. TESLA REPLACED THE ENTIRE CENTER SCREEN (AT MY EXPENSE) IN JULY 2020. IN ANOTHER INSTANCE ABOUT A MONTH LATER, THE SCREENS DIED WHILE IN A GROCERY PARKING LOT. EVENTUALLY THE POWER SCREEN CAME BACK, WHICH ALLOWED THE CAR TO BE DRIVEN HOME, BUT WITH NO CONTROL OVER LIGHTS, CLIMATE SYSTEMS, REAR CAMERA, ETC. IN THAT CASE TESLA REPARTITIONED THE HARD DRIVE, WHICH MADE THE CAR OPERABLE AGAIN FOR A COUPLE OF MONTHS. BOTH SCREENS ARE NOW FAILING AGAIN, WHICH MAKES THE CAR UNSAFE TO TAKE ANYWHERE. JUST TO BE CLEAR, DESPITE CALLING THE CENTER SCREEN AN "INFOTAINMENT" SYSTEM, THAT SCREEN IS NECESSARY TO OPERATE THE CAR SAFELY. WITHOUT THE BACKUP CAMERA, THERE IS NO VISIBILITY BEHIND THE CAR. IT ALSO CONTROLS HEADLIGHTS, CLIMATE, INTERIOR LIGHTS, AND OTHER ESSENTIAL SYSTEMS. BASED ON ANECDOTAL REPORTS IN TESLA FORUMS, SIMILAR PROBLEMS SEEM TO BE HAPPENING TO MANY 2016 MODEL XS, WHICH SUGGESTS THAT THE CARS SHOULD BE RECALLED.

DRIVER SIDE UPPER CONTROL ARM FAILED CAUSING BINDING AND CREAKING, FURTHER FAILURE WOULD HAVE RESULTED IN IT LEAVING THE VEHICLE UN-DRIVABLE. I WAS TOLD FURTHER FAILURE WHILE DRIVING COULD HAVE RESULTED IN ACCIDENT. TESLA SERVICE TOLD ME THAT IT'S AN KNOWN ISSUE.

THE VEHICLE STARTED TAKING LONGER TO START UP ABOUT A FEW MONTHS AGO. THEN THE SYSTEM NEEDED TO BE REBOOTED ON A REGULAR BASIS TO BE FUNCTIONAL. AT ONE POINT THE MAIN SCREEN THAT CONTROLS ALL THE SAFETY AND VISIBILITY FEATURES OF THE VEHICLE STOPPED WORKING AND THE VEHICLE WOULD TAKE UP TO 5 MINUTES TO START UP. AFTER DOING SOME RESEARCH THIS IS A COMMON ISSUE WITH TESLA'S OLDER THAN 2018 WHERE THEY ENCOUNTER AN "EMMC FAILURE" OF THE MCU. THE DEFECT OF THE MCU WAS ADDRESSED WHEN TESLA REPLACED THE MCU IN ITS VEHICLES IN 2018. THIS SHOULD BE TREATED AS A RECALL DUE TO THE DESIGN FLAW OF THE MANUFACTURER. THE MCU CONTROLS ALL THE SAFETY FEATURES OF THE VEHICLE AND THE REAR VIEW CAMERA. WITHOUT THE MCU IT MAKES IT EXTREMELY DIFFICULT TO HAVE THE VISIBILITY NEEDED TO GO IN REVERSE.