2016 Tesla Model X complaints

I was experiencing very loud noises from the suspension and/or steering while driving and turning. The tires were also wearing excessive and very unevenly. Within 500 miles, the tires went from 2/32nds to completely bald with no signs of tread at all and very chopped. I took the vehicle to Tesla for inspection. They came back with a repair order for $6,171 for suspension parts such as fore link assy for L and R, front suspension aft link, right rear upper link, air spring module L and R, sway bar link L and R and other misc repairs. I found that there were many complaints online for some of these components. Tesla offered no explanation why a garage kept vehicle with only 54k miles would have so many severe suspension issues and did not offer to cover any of the repairs even though the vehicle is just out of full warranty for time frame.

Phantom braking on freeway. quick deceleration from approx 65mph to 40 mph for no reason causing vehicles behind me to reduce speed suddenly and swerve to prevent collision with my vehicle. Not reported to Tesla. I do not drive on freeway frequently but it does cause me concern when i do drive on freeway and engage cruise control/autopilot. Occurs with no warning.

Electronic parking brake error messages. 1. when powertrain is selected from park to drive, error message says, parking brake may not have fully disengaged. 2. other occasional times when powertrain is selected from drive to park, error message says, parking brake may not have engaged in each of the above cases, i can hear the parking brake servos engaging / disengaging but error messages are concerning telsa recommends replacing parking brake units, estimate is over $1300 for both rear wheels i also came across this NHTSA recall, my car was delivered 2016 dec, nto sure of the date of manufacture. both dates fall into the NHTSA recall recommendation. have sent this recall doc to tesla service as well, waiting for feedback https://static.nhtsa.gov/odi/rcl/2017/RCLRPT-17V260-5503.PDF

There was a recall to replace the center spine applique on Nov 16 2020. recall # 20V710000. I brought the Car in for replace on Feb 3, 2021. They refused to replace, saying it was safe to drive. I brought the car in for AC service on Dec14 and asked them to replace the Center spine applique due to a 6in long hair line cracked. Again then refused to replace. Now they ask me to pay 599.16 if they replace it. Please see 2 attached screenshots for your reference!

My vehicle was being repaired by a collision repair shop to replace the front bumper and grill. When they finished the repair and were calibrating all the sensors, they discovered that the driver door would not latch consistently. When it did latch, during test drives by the collision employees it would fail while driving down the road and the door would open on the highway. They could not return the vehicle to me until the door issue was fixed. They attempted to fix it by replacing the door actuator once that part arrived from Tesla. That also did not fix the problem. After contacting Tesla they were told it is a known problem for which a retrofit latch kit is needed. Tesla would not repair the latch without payment for the kit parts and labor to install it as the car was out of warranty. The total bill was $820, including $310 for parts and $455 for labor. In my opinion this should be a required safety recall for the Model X as it allows the driver and passenger doors to open while the vehicle is underway. Note: As I was not driving I can not report the approximate speed. The mileage and date is an estimate as the vehicle was under the care of the collision repair shop when the incident occurred and was reported to me.

The media system has been a source of issues since day one. When they finally issued a recall this past summer I was relieved to see that finally the problems would be fixed. I was told of a long wait and put in que until they would be able to get to my car. They didn't have a time frame however my media system crashed so many times I was moved to the top of the list and the recall was completed. I thought that would be the end of my issues nope shortly after they completed the repair the issues started again. After several months of back and forth with Tesla they said that is wasn't a warranty issue and that I would need to have the dash and the large screen replaced and all the processing for $1200. The issue is that my media systems crashes and goes completely dark when driving. When that happens I lose numerous features while I am driving. Sometimes the system reboots itself while I am on the road. When it goes dark all my sensors stop working cruise control stops, auto pilot all warning sounds stop, rear camera, heating cooling any function controlled on the main screen does not work. However the lights still work but I can't control the operations. This does not occur frequently but when iit does it makes driving very dangerous and distracting. The other issue is the streaming on the radio often stops working or you need to continually divert your attention to get the media system back online. All these issues have been present since the I purchased my X. It's been the

Rear spoiler is made of aluminum and is corroded. The roof leaks water

MCU computer has failed multiple times, including one time, middle of a very hot summer day, turning on high heat and rolling up windows, until computer rebooted (seemed like forever), while on the freeway. Tesla later notified us of a recall of the MCU, but repeatedly denied our claim, even though they admitted the MCU was the culprit, "just 'cause". The steering is greatly affected by front motor and its half-shafts. Had repaired right before warranty expired, but the problem remained. Tesla techs all warned us that it would happen again, which it did shortly after, and Tesla refused to repair it again, except to replace the failed components with identical components, all at our cost (thousands of dollars). Tesla techs said that the problem was a notoriously bad design of the half-shafts. They said it was fixed in newer front drive units, but that our only option was to keep replacing the defectively designed parts. When it has this problem, the car wants to steer left or right, but never straight ahead, and can pull suddenly to one side, making driver appear to be drunk from the sudden left-right-left-right motions. Tesla experts have told us that the only fix is to buy a new Tesla.

Driving in a residential area I was unable to complete a left hand turn (less than 10mph). I bumped the curb and ended up with the right tire knocked off of its suspension. Upon inspection one of the links was broken. The car came to an immediate stop and I could not steer it. In the drive leading up to the turn which I could not complete all left hand turns were difficult. Tesla offered no assistance since it was out of warranty and I was forced to have it towed to the nearest tesla certified body shop. The tires are completely inflated still- so even bumping the curb was not hard enough to damage the tires

The contact owns a 2016 Tesla Model X. The contact stated while driving 65 MPH, the vehicle inadvertently began to stall. The warning message " Front Motor Disabled" appeared on the instrument panel. The contact veered to the side of the road. The contact was able to restart the vehicle however, the failure recurred several times while driving. The dealer was notified of the failure and arrived at the contact's residence to diagnose the vehicle. The dealer diagnosed that the motor had failed and advised the contact to take the vehicle to their location for repair. The vehicle was towed to the dealer who informed the contact that he would be responsible for the cost of the repair. The contact also stated that the steering wheel was making abnormal sounds while driving. The contact referenced NHTSA Campaign Number: 20V062000 (Steering). The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 95,000.

My car failed state inspection: "Ball Joint on Right Front Lower Control Arm has excessive play. Part# 1048951-00-B" This is the THIRD such part that need replacement since I have owned the vehicle (four+ years). The replacement solution was a different part, which was not compatible with the second existing Ball Joint (replaced in 2018, approximate) for the passenger side of the vehicle. Therefore, the second ball joint (which was functional) was replaced to facilitate alignment of the wheel. Therefore, I paid DOUBLE the cost to mitigate the issue. While waiting for repair service, at least two or possibly three other Tesla owners appeared for repair of the same type of issue. The concern is that the parts used in assembly were defective.

The electrical components in our steering wheel have stopped working, disabling the horn. The horn itself can be deployed from the Tesla phone app (so I know the horn itself is not bad). Additionally, the control buttons on the steering wheel no longer work. A simple google search reveals that this is a widespread problem with Tesla vehicles. Not having a working mechanism to deploy the horn is a very serious safety issue --as the horn is intended to be used to warn careless drivers from coming into your lane, alert distracted pedestrians, etc. Despite seeing this failure across a wide array of its vehicles, Tesla is issuing 4-figure repair estimates --or at least that is what they did for me. Tesla should be required to replace its failing components as a matter of public safety. I can assure you that people will be injured and/or die because of Tesla's failure to act. Please feel free to call me if you would like to discuss. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Front lower fore links. Catastrophic failure while navigating a parking lot. Was told this just happens and that they just break... This vehicle only has 14000 miles. It was not available for inspection, despite receiving recent service. There were no indications of any kind that this kind of failure could occur or might occur. The car would come to an abrupt stop and halt. I have a major concern that it could have caused serious injury at any kind of speed. Video link: https://drive.google.com/file/d/1L9kSAakQmkkFVts8TIaKvAedru3I7wgf/view?usp=drivesdk

The contact owns a 2016 TESLA Model X. The contact’s wife stated while driving 15 MPH, she heard a sound coming from underneath the vehicle and the rear passenger’s wheel was bent outward from the subframe of the vehicle. The contact stated no warning light was illuminated. The vehicle was towed to the local dealer and it was diagnosed with needing the control arms to be replaced. The subframe assembly was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 77,900.

All of the display in the front has started leaking with bubbles forming on center as well driver display. There was a recall for this issue that included 2016 model X but Tesla says that my vehicle was not included in the recall. I am not sure how did they selectively include or exclude cars from that recall.

I was leaving my gym parking lot, backing out of my parking space. I tried to turn my car and I heard a scraping noise, and the car was difficult to turn. I was able to make it the half a block to Tesla. (In the past I had this scraping noise/issue before and the car was serviced in Jan 2019 when a Tech rode with me to hear the scraping noise I was complaining about, and again in March 2021. At that time Tesla stated the issue was tire related and the tires were checked with no issues observed.) On July 30, 2021 my car was entered into service at Tesla Service Center- 6701 Amador Plaza Rd., Dublin, Ca. 94568 at 8:30am. I let Tesla know I was moving out of state August 8th, 2021. From 7/30- 8/16 Tesla would set a pickup date and then call me to push back the date . This happened several times. I had to rent a minivan out-of pocket in order to complete my drive from California to Colorado. Now on 8/18/21 my car is still in California, and I had to pay a shipping service to have my car shipped to me- out of my pocket. The issue with my 2016 Model X was broken left and right forelinks as stated on the service invoice. Tesla has stated that these parts were replaced. In researching this, I found that this was a problem with other vehicles of my particular year/model. There was no warning when this happened. I could easily have been driving with my family on a crowded freeway during our move, but I was thankfully in a parking lot. I have paid the Service invoice $878.10 out of pock

The contact owns a 2016 Tesla Model X. The contact stated that the display screen went blank while driving at various speeds without warning. The contact restarted the vehicle and the display screen functionality returned; however, the failure recurred soon after restart. The contact then received a recall notification for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact took the vehicle to a service center and was informed that there was a limited amount of parts to repair the vehicle. The contact was informed that the vehicle was not on the priority list for the recall repair. The manufacturer was notified of the failure. The vehicle remained at the dealer and was not yet repaired. The failure mileage was approximately 70,000. Parts distribution disconnect.

I had my Tesla Model X MCU replaced per the recall. Prior to having the MCU replaced I had numerous (more than 20) episodes of the car just shutting down and losing all power and would not restart for anywhere from 3 to 20 minutes. Many times after the vehicle would restart the main control screen would remain black, there would be no access to any of the controls usually accessible there. Other times there would be no navigation, radio or HVAC available. When reporting these issues I was told to keep trying to reboot that it was a known software issue. When the recall was finally announced I checked frequently for appointments for a replacement chip which were not abundantly available. When I was finally able to get an appointment for the recall, the service center assured me that the replacement MCU would make things better but I also had the option to upgrade to a better chip for $2K but lose many options like FM and XM radio, which I use. Since the MCU replacement I have continued to have these same issues AND my phone will no longer pair with the vehicle to provide the hands free use I had previously. I have worked with Tesla to try to resolve these issues and I am told by their technicians that this is a known software issue that is happening to "older" Model S and Model X vehicles and there is no current projection as to when this will get resolved as it is on the back burner. My car is a 2016 with 40K miles! How is this OK? How is this not a safety issue? TODAY THE CA

Tesla refusing to allow me to make a service appointment to rectify an open NHTSA recall. Said they’ll contact me when it’s available to be fixed. This was two months ago and still haven’t heard back from them on when I can have my recall fixed. Messaged and called the actual service center, no authorization to bring car in for repair. Recall information below

While driving straight at about 30mph on the parkway, the connecting rods for the front left wheel suddenly failed. This caused a dangerous grinding of the front left wheel against the wheel well, damaging the tire and wheel well, while pulling dangerously to the left. The car was not drivable after the failure. The car had about 60,000 miles.

A suspension arm (Tesla called it a 'front left fore link') broke on February 2nd, 2021. I was drive about 5 MPH in a straight line to stop at a lighted intersection. There was not any undue strain. The car had less than 34K miles at the time. Towed the vehicle to Tesla and paid $2269 for the repair plus $100 to tow. Now the car wobbles (some call it 'whompy wheel') at low speeds (under 30 MPH). Have an appointment to diagnose on August 6, 2021. Tesla wants $210 to diagnose.

I am complaining because Tesla has failed to remedy safety recall # 21V035 for my vehicle in a timely manner. Soon after I bought my car in 2016, I started experiencing issues with the center display, which Tesla was unwilling to address. Finally in 2021, NHTSA recall # 21V035 was created that would address my safety issues. In this recall dated February 5 2021, Tesla agreed to "Tesla will replace the VCM daughterboard that has the Hynix 8GB eMMC with a VCM daughterboard that has an enhanced 64GB Micron eMMC, free of charge." On February 2 2021, Tesla emailed me: The email says in part: "Tesla has decided to voluntarily recall certain Model S and Model X vehicles built before March 2018 that are equipped with an 8GB embedded MultiMediaCard (eMMC) in the media control unit because the eMMC may malfunction due to accumulated wear. Our records show that you own a Model S or Model X affected by this recall. ... Additionally, Tesla will upgrade, free of charge, the eMMC on your vehicle with an enhanced 64GB eMMC.There is no need at this time to contact us as we will notify you when the parts become available. " On March 5 2021, Tesla emailed me again saying ""Your vehicle is subject to conditions covered under the 8GB embedded MultiMediaCard (eMMC) recall that addresses the malfunction of the eMMC memory chip due to accumulated wear. " Every time I have contacted Tesla about this recall, Tesla has given me the runaround stating they are "still waiting for parts to become available

The contact owns a 2016 Tesla Model X. The contact stated that while operating the vehicle, the front driver’s side door would not completely close or lock securely. The contact then received a message from the manufacturer’s APP, indicating that the vehicle was not locked securely. Also, a gel-like substance was leaking from the monitor display unit onto the monitor screen posing a visibility hazard while using the backup camera. The cause of the failure was not yet determined. The local service center and manufacturer were notified of the failure. The failure mileage was 31,570.

The contact owns a 2016 Tesla Model X. The contact stated while driving 5 mph, the contact heard a squeaking sound coming from the front of the vehicle. The contact continued driving to the residence. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the driver’s side upper control arm needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the same dealer and the passenger’s side upper control arm was replaced. The contact stated that a year later the failure recurred on the passenger’s side upper control arm and the vehicle was repaired. The contact stated that the front and rear suspension were leaning to the passenger’s side. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 49,451.

The tegra daughter board failed inside the MCU, which is the "brain" of the car. Tesla had known this would happen and yet they did not do anything about it beforehand. The central screen of the car would not turn on despite me trying reboot the computer 15 times. The air conditioning would not work. I had to drive my tesla 30 miles without the turn signal working and the falcon door half open (falcon door could not close completely because the central computer was not working). I am a widow with 3 young kids less than 10. I cannot imagine what would happen if the kids were in the car with me. I paid $$791.70 for the replacement of the daughter board. Several months later I received an email saying that I might be eligible for reimbursement. However, when I logged into my tesla account, it says my car is not eligible for reimbursement without providing a reason. I reached out to tesla support through email. But the email offered no help. It just says the team that reviews eMMc related issues will not receive forwarded cases from tesla support and that I will not receive any replies from them if I send them further emails. I did reply to the email and never receive any reply from them. I believe that I'm eligible for reimbursement and I would like the eMMc team to review my Model X information. I would like to get in contact with the eMMc team and be provided a reason for my ineligibility for reimbursement.

The contact owns a 2016 Tesla Model X. The contact stated that the control panel which controls all the important functions inside the vehicle had malfunctioned. The contact performed a hard reset for the control panel to display and function as designed. The reset took approximately 3-5 minutes. The contact took the vehicle to the dealer and an unknown repair was performed. The manufacturer was made aware of the failure. The approximate failure mileage was unknown. Consumer stated vehicle was repaired and $1,600+ was paid out of pocket but vehicle is still malfunctioning.*JB

While driving slowly, making parking maneuvers, I heard a clunk sound from the right front wheel. Afterwards, sometimes when I turned right, I can hear screeching sounds. After bringing the vehicle to the Dublin, CA Tesla Service Center, the initial inspection revealed a broken control arm. Repairs call for the replacement of both right and left FORE control arms. The repair estimate is attached below.

While backing into driveway at low speed (<5mph), I turned the wheel sharply and heard loud clunk from front end followed by large noise of dragging. Exited car to see that front drivers side suspension was broken and dragging on top of wheel rendering car undrivable. Could have resulted in serious loss of control had it occurred at higher speed. Called Tesla service who dispatched tow truck. Paid $450 to tow to nearest Tesla Service Center where they diagnosed failed lower fore link control arm. Per Tesla service bulletin SB-17-31-001 this is a known defect where the installed part did not meet Tesla specs. Vehicle has under 28K miles, but was charged >$1100 for out of warranty repair. Seems bizarre that they acknowledged a defective part since 2017 but never replaced during any service visits and now will not replace because vehicle is out of warranty. Seems to be a very common issue, so why hasn't there been a recall?

The door seals on the falcon wing doors leak anytime there is any amount of water on them. Tesla knows about the faulty seals and used improved seals for newer models.

Although the NHTSA had pushed Tesla on the refresh rate of the memory and Tesla had remedied the memory on my car that is only one issue. The computer has slowed to a point that the car no longer operates consistently and is there a risk. There needs to be mandatory testing that software upgrades do not make any of the processes that the car is supposed to do inoperable or inconsistent. I had recognized many issues over the last 1.5 years that my car was not working or was extremely slow in reacting and have had my car brought into Tesla because of it many many times. I then heard about the memory issue and pushed Tesla to refresh it but that still has not resolved the regular issues. This is currently impacting Tesla but will impact all cars in the future as computers are the main inner working for vehicles such as EV’s As far as my wife is concerned about her car she has a $125k anchor. Tesla’s reply to me is to spend over $2,000 and upgrade the computer.

The seatbelt has stopped retracting fully and became twisted. Although Tesla repair personnel have repeatedly untwisted the belt, it immediately becomes twisted again and stops retracting.

The contact owns a 2016 Tesla Model X. The contact stated that the gear shifter, windshield wipers, brakes, and accelerator pedals were the only manually operated functions within the vehicle, all of which work as designed. All other functions were operated by a central computer system which would simultaneously become inoperable. The failures lasted between three to five minutes. Additionally, the failure would occur while driving at various speeds or while the vehicle was idle. The computer would reboot itself and function as normal. There was no warning. The contact took the vehicle to the dealer who stated that the issue was normal and would fix itself after an update. The contact stated that updates on the system would occur every few weeks to few months and several had already occurred however, the failure persisted. The manufacturer was made aware of the failure and stated that there were no recalls on the VIN. The repairs were no longer covered under warranty. The approximate failure mileage was 30,000.

The front left suspension fore link failed, making the car undrivable. We were leaving our driveway at low speed, and the wheel collapsed, dragging against the skirt and creating loud noises and lurching. The steering wheel could not be turned. No collision or other unusual force applied. Car at 36k miles. Tesla repaired, confirmed there was no collision. They said they replaced with an updated part indicating to us the original post is inadequate for safe driving. Since out of warranty we paid the $900+ to replace the inadequate part out of pocket.

TL* THE CONTACT OWNED A 2016 TESLA MODEL X. THE CONTACT STATED THAT AFTER STOPPING AND PRESSING THE BRAKE PEDAL, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND DROVE FORWARD CAUSING THE DRIVER TO LOOSE CONTROL OF THE VEHICLE AND DRIVE THROUGH A BUSH AND DRIVE OFF A RETAINING WALL AND ENDED UP CRASHING INTO A CAR. DURING THE INCIDENT THE AIR BAGS DEPLOYED AND THE VEHICLE WAS DESTROYED. NO INJURIES WERE REPORTED. NO POLICE REPORT WAS TAKEN. THE LOCAL TESLA SERVICE CENTER LOCATED AT 52 DERWOOD CIR, ROCKVILLE, MD 20850 WAS NOTIFIED OF THE INCIDENT. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 25,628. THE CONSUMER STATED THE LOCAL DEALER ESCALATED THE COMPLAINT TO TESLA HQ AND TESLA COULDN'T DOWNLOAD THE DATA AT THE TIME OF THE INCIDENT.

TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT STATED WHILE REVERSING, THE FRONT DRIVER'S SIDE WHEEL BENT WITHOUT WARNING. THE VEHICLE WAS TOWED TO TESLA (6701 AMADOR PLAZA RD, DUBLIN, CA 94568, (925)361-1173) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FORK LINK ASSEMBLY KIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,500.

TESLA CONTINUES TO MAKE THOUSANDS OF NEW CARS BUT IT HAS YET TO RESOLVE THE RECALL (21V-035) CLAIMING THAT IT LACKS PARTS. MY TESLA HAS HAD SCREEN BLACKOUTS AND HAS LOST IMPORTANT FUNCTIONS WHILE DRIVING DUE TO THE INADEQUATE CHIP CAPACITY WHICH NEEDS REPLACING UNDER THE RECAL.

CAR LOST CONTROL AT LOW SPEED ON CITY STREET GOING STRAIGHT AFTER HEARING CREAKING (UNDER 35MPH) THEREFORE MAKING ME RUN INTO CURB. THOUGHT IT WAS DUE TO TIRE AS I SAW IT DAMAGED, BUT TESLA SERVICE CENTER SAID THE CONTROL ARM IS BROKEN ALSO LEADING ME TO BELIEVE THE CONTROL ARM BROKE LEADING ME TO LOSE CONTROL OF THE CAR AND CAUSING DAMAGE TO OTHER VEHICLE PARTS.

FAULTY FRONT SUSPENSION. FRONT SUSPENSION FORE LINK FAILURE. VEHICLE CREATES FRONT SUSPENSION SQUEAKING NOISE WHILE DRIVING OR SMALL MOVEMENTS IN THE VEHICLE.

TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE CENTER DISPLAY SCREEN WOULD NOT TURN ON OR WOULD BLACK OUT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, AND INFORMED THE CONTACT THAT HE WOULD BE CONTACTED WHEN THE HARDWARE EMMC UPGRADE WAS AVAILABLE. THE FAILURE MILEAGE WAS 76,000. PARTS DISTRIBUTION DISCONNECT.

ENTERING THE INTERSECTION FROM A FOUR WAY STOP, THE DRIVER SIDE LOWER CONTROL ARM BROKE WHEN BRAKE APPLIED FIRMLY AT ABOUT 10 MPH WHILE TURNING LEFT. THE VEHICLE MADE A FEW CREAKING SOUNDS WHEN PARKING FOR TWO DAYS PRIOR TO THE TOTAL FAILURE. AFTER FAILURE DRIVER SIDE FRONT WHEEL MOVED FORWARD AND AFT WHEN VEHICLE WAS MOVED AND THE TIRE IMPACTED THE FENDER LINER AND RIPPED THE REAR HALF OUT.

IN JUNE OF 2020, THE ENTIRE POWER/ELECTRONIC SYSTEM IN MY 2016 MODEL X FAILED (AT 73K MILES), LEAVING THE CAR UNDRIVABLE (AND EVEN UNABLE TO BE PUT INTO NEUTRAL FOR TOWING). I HAD IT DRAGGED ONTO A TRUCK AND TAKEN TO A TESLA SERVICE CENTER, WHERE THEY DIAGNOSED A FAILED MCU. THE FAILURE, I WAS TOLD, IN RARE CASES CAUSED A FAILURE ACROSS THE ENTIRE SYSTEM. THEY REPLACED THE MCU AND CHARGED ME $1400. TESLA HAS SUPPOSEDLY OFFERED A REFUND ON THE REPAIR TO CUSTOMERS WHO HAD THE PART FAIL (WHILE REFUSING TO ACKNOWLEDGE THE SAFETY ISSUES ASSOCIATED WITH FAILURE), BUT HAS NOT INCLUDED MY VIN IN THEIR DATABASE OF IMPACTED VEHICLES. THE COMPANY IS NOT ACKNOWLEDGING MY CAR WAS ONE OF THE VEHICLES IN THE RECALL, BUT THE FAILURE CLEARLY HAPPENED. HOW CAN I HOLD THEM ACCOUNTABLE FOR THAT? IS THERE ANY WAY THE NHTSA CAN HELP?

TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE INSTRUCTION SCREEN FAILED TO FUNCTION PROPERLY OR TURN ON. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TESLA (6701 AMADOR PLAZA RD, DUBLIN, CA 94568, (925) 361-1173) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.

THE REAR DRIVER SIDE LOWER CONTROL ARM SNAPPED OFF DETACHING THE REAR WHEEL/TIRE, BRAKE ASSEMBLY AND STRUT/AXEL RENDERING THE CAR IMMOBILE. FORTUNATELY THIS DID NOT HAPPEN 20 MINUTES SOONER AS MY GF AND I WERE TRAVELING ON THE HIGHWAY AT NORMAL HIGHWAY SPEEDS - THIS WOULD HAVE CAUSED A LIFE THREATENING, CATASTROPHIC MULTIYEAR CRASH BEING UNABLE TO CONTROL THE VEHICLE... WE WERE BACKING OUT >1MPH OF A PARKING SPACE IN A VERY SHALLOW CURVE WHEN IT SNAPPED - WE STOPPED IMMEDIATELY AND I THINK THE ELECTRONIC BRAKING TRIED TO STOP THE WHEEL FROM ROLLING JAMMING IT FURTHER AT ANGLE INTO THE WHEELWELL. THERE WAS NOR HAD THERE BEEN ANY UNUSUAL IMPACTS ON THIS TIRE NOR THE VEHICLE FROM POTHOLES/SUDDEN STOPS OR ANY ACCIDENTS OF ANY KIND.

WHILE BACKING OUT OF DRIVEWAY WE FELT A CLUNK AND HEARD GRINDING. WE WERE ON A LOCAL RESIDENTIAL STREET. I LET THE CAR CREEP FORWARD AT NO MORE THAN A WALKING PACE AND APPLIED BRAKES. WHEN THE CAR WAS MOVING FORWARD AND BRAKES WERE APPLIED AN EXTREMELY LOUD GRINDING AND GROANING WAS HEARD. I HAD ANOTHER PERSON DRIVE THE CAR WHILE I OBSERVED FROM THE OUTSIDE AND OBSERVED THE ENTIRE WHEEL SHIFT WHEN BRAKES WERE APPLIED.

TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT WAS DRIVING AT 25 MPH, WHEN THE BRAKES WERE APPLIED BEFORE MAKING A TURN AND THE FRONT DRIVER'S SIDE WHEEL MOVED BACK TO THE FENDER WHICH CAUSED THE VEHICLE TO MOVE UP AND DOWN. THE VEHICLE WAS TOWED TO TESLA (17731 PACIFIC HWY, LYNNWOOD, WA 98037) AND DIAGNOSED THAT TWO STABILIZER LINKS FAILED AND TWO OTHER LINKS WERE FAILING. THE LEFT AND FORE LINKS ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED AND REMAINED AT THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY COULD NOT SPECULATE ON THE FAILURE. THE FAILURE MILEAGE WAS 23,125.

THE MULTIMEDIA UNIT WAS BLACK OUT SEVERAL TIMES IN ONE YEAR. I CAN NOT CONTROL ALL FUNCTIONS OF THE CAR EXCEPT CHANGING GEARS. IT HAPPENED DURING STATIONARY, IN MOTION, ON A CITY STREET AND HIGHWAY. IT IS VERY DANGEROUS. I HAD CONTACT TESLA MANY TIMES. I SCHEDULED THREE APPTS WITH TESLA. THE EVENTS WERE VERIFIED BY TESLA. THEY CANCELLED APPT ALL THREE TIMES DUE TO LACK OF PART. IT HAS BEEN ONE YEAR. MY CAR IS OUT OF WARRANTY. THEY PUT ME AT RISK OF DANGER. IT HAS BEEN ONE YEAR. TESLA SHOULD NOT PUT MY LIFE IN DANGER IN ANY MINUTE ONCE THEY KNOW THE PROBLEM HERE IS RECALL INFO MANUFACTURER RECALL NUMBERSB2121001 NHTSA RECALL NUMBER21V035 RECALL STATUSRECALL INCOMPLETE SUMMARY THE EMMC FLASH MEMORY DEVICE IS RATED FOR AN INDUSTRY-STANDARD 3,000 PROGRAM/ERASE ('P/E') CYCLES. OVER TIME, AND DEPENDING ON USAGE OF THE AFFECTED COMPONENT, THE EMMC HARDWARE EXHAUSTS CYCLES FOR EACH NAND CELL. WHEN THE EMMC NAND CELL HARDWARE REACHES LIFETIME WEAR, AS MEASURED BY THE NUMBER OF P/E CYCLES AND REMAINING AVAILABLE STORAGE CAPACITY, THE EMMC CONTROLLER WILL NO LONGER BE ABLE TO MAINTAIN THE INTEGRITY OF THE FILESYSTEM. THIS WEAR-OUT CONDITION CAN CAUSE FAILURES OF THE CENTER DISPLAY SOFTWARE COMPONENTS, AND MAY INDIRECTLY CAUSE LOSS OF THE REARVIEW CAMERA DISPLAY, DEFROST/DEFOG CONTROL SETTINGS, AND EXTERIOR TURN SIGNAL LIGHTING.

AFTER SOFTWARE UPDATE BLIND SPOT MONITORING NO LONGER EXISTS. THIS RESULTED IN A FEW NEAR MISS ACCIDENTS ON THE HIGHWAY. WHEN I RAISED THE ISSUE WITH SERVICE THEY SAID IT IS OPERATING AS DESIGNED.

ONE OF THE ARMS CONNECTED TO THE DRIVER'S SIDE FRONT WHEEL COMPLETELY BROKE OFF THE WHEEL ASSEMBLY WHILE PARALLEL PARKING AT A NORMAL SPEED. THE ENTIRE WEIGHT OF THE FRONT LEFT OF THE CAR WAS THEN RESTING ON THE WHEEL.

YELLOWING OF THE SCREEN AND THE SCREEN CLICKS IN MULTIPLE PLACES DURING A SINGLE CLICK OF A BUTTON - CAR WAS ON SOME KIND OF UV TREATMENT FOR 73 HOURS - NOT BETTER AT ALL - ALSO THE NAVIGATION UNIT RESETS ALL THE TIME SOMETIMES LEAVING YOU UNABLE TO ACTIVATE AIR CONDITIONER. TESLA TRIED TO PUSH ME TO BUY SOME AND OF UNIT UPDATE 2K - NOT ACCEPTABLE - THE CAR IS IN PERFECT CONDITION BUT THE SCREEN'. CAN YOU POINT ME OUT TO SOMEONE THAT CAN PROVIDE A SOLUTION OR ANY ACTIVE CLASS ACTION LAWSUIT SO I CAN JOIN IN

CV JOINTS ARE STARTING TO FAIL AND MAKING LOUD NOISE. KNOWING YOU ARE INVESTIGATING I WANTED TO MAKE SURE YOU HAVE A CHANCE TO TAKE A LOOK (OR ASK SPECIFIC QUESTIONS) BEFORE THE X GOES INTO PREEMPTIVE SERVIES NEXT WEEK.