2016 Tesla Model X complaints

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The contact owns a 2016 Tesla Model-X. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the center display intermittently turned blank while driving. Additionally, the contact stated that upon engaging the turn signals, there was no indication that the turn signals were engaged. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was 30,000. Parts distribution disconnect.

Possibly loss of power to the steering wheel, caused the car hitting the freeway middle cement separator Tesla refuses to look at my drive report to identify the exact fault of the car This happened on November 4th and I see there was an issue with Tesla cars due to a faulty software download during that time I’ve reached out to Tesla numerous numerous times, they refuse to review the report and identify the malfunction

I am making this complaint in the public interest The car I am complaining about is mangled and burned and the VIN is unavailable so I have used a dummy VIN to file this complaint. This car has just shown up in the wreckers yard. https://www.copart.com/lot/68650122/2016-tesla-model-x-ca-van-nuys It is almost certain that the occupants have been severely injured or killed. 2016 model Teslas are notorious for suspension breakages. The front RH tire has a deep gouge over the entire circumference. This is proof that the suspension failed and gouged the tire BEFORE the crash and therefore actually caused the crash. Image of the gouged tire is attached. You have hundreds of valid complaints filed for these Teslas. How many more have to die before you take action? Please note that details of the crash such as date and number of injuries are not precisely known but it will be easy for you to find out.

While driving in the carpool lane with my mother in law to work with my wife, the car abruptly activated the brakes while in auto steer mode and necessitated my immediate slamming on the gas to increase my speed to avoid a rear collision.

While pulling forward to straighten out car into parking/charging spot at less than 1mph at EVGo charger in front of Meijer store the front passenger wheel made loud clunk and would not move. Another motorist charging said he heard it and offered to help. I called Tesla roadside from car’s service screen and waited over half hour before being disconnected. The Tesla App provides NO applicable options for this scenario to report. I then called my extended warranty (X-care) roadside and after almost 4 hours obtained a tow to Tesla Service in Clarkston. Tesla now diagnosed that the FORE LINK ASSY, 1.00 RH(1041575-00-B) WASHER, NORDLOCK, 1.00 15.2X30.7X3.4(1033093- 00-A) NUT HF M14X1.50 [10] 1.00 ZNNI NL INSERT(1004358-00-C) need to be replaced. $400 parts and labor. Invoice attached. This luckily occurred with only me in the car, on 40 degree day and at the charger…I was nearly out of charge. I would have been stranded. And begged a lot of what if’s… The car had just been serviced by Tesla on 11/14/22-11/18/22. Invoice attached. Tesla replaced bolts in steering rack housing when I brought it in for a windshield replacement? Bottom line though this is too critical a failure during such a basic, low speed operation to be safe. I cannot trust that the fore link assembly won’t fail in future in same or different wheel. It felt like the car broke its own leg by merely taking a slow step forward. This should not be permissible. Thank you for your work.

Severe ongoing issues with the MCU - takes excessive time to power up systems - can be minutes before functions such as navigation, rear back up camera, HVAC, screen and dashboard are fully functional. This has been an issue for years, that was supposed to be fixed with a chip recall - but has become even worse.

Significant creaking/squeaking of front suspension when driven st lower speeds, turning, and going over speed bumps. There are hundreds of other drivers complaining of the same for 2016-2018 model years on the Tesla forums. I have no idea if my suspension will fail, and am waiting on an appointment with Tesla. My vehicle is available for inspection should you deem it necessary. There were no warning signs at all, it just started happening on December 8, 2022 and has stayed consistent since then.

Hi, the car isn't allowing me to drive because I get a notification saying "Parking brake not applied, Vehicle may free roll". It's been getting worse each day. I see that Tesla recalled this issue for models from October and older. My Model X is a November baby however I believe the calipers are the same from the October and older models. Please help [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The 2nd row seats are loose and Tesla will not help cover the costs of repair citing its normal wear and tear. This is a safety issue that should be covered due to it only being a 6 year old car. This would mean that Tesla seats should be expected to fail after 6 years. That seems like a problem to me.

The Model S and X has a recall for vehicles from 2015 to October 2016 builds. The recall is about the "parking break not released" when shifting to drive. My Model X is built in November 2016 and occasionally gets the warning of "parking break not released" from time to time. I would like to aware you guys and to please look into this issue that im facing. It may help if you guys over at NHTSA can look into what parking break Part numbers are installed on models earlier than my November 2016 built. Thanks!

The vehicle will lose turn signal sounds making it unclear whether turn signals are activated. Therefore the driver may expect that the signal is on when it is not, or take eyes off the road in order to perform a visual confirmation.

In a parking lot when going over a speed bump air suspension failed causing the car to become lower in the front and frequently rubbing against uneven ground. In Tesla model S and X vehicles sent to China, there has been a recall of approximately 30,000 vehicle recalls of these models of Tesla vehicles for faulty air suspension.

THERE ARE KEY FOBS, ONE EACH FOR THE TWO DRIVERS IN THE HOUSE. THESE ARE IDENTIFIED IN THE PROFILE SETTINGS. FOR THE PAST FOUR YEARS, AFTER A SPECIFIC UPDATE TO THE FIRMWARE (I CAN’T PINPOINT WHICH OR THE PRECISE MONTH/YEAR), USING A KEY FOB WILL FREQUENTLY, BUT ERRATICALLY CHOOSE THE WRONG PROFILE. BECAUSE OF THE DIFFERENCE IN DRIVER HEIGHTS, THIS MAY MEAN THAT THE SEAT IS ADJUSTING FORWARD CAUSING KNEES TO QUICKLY APPROACH THE AREA OF THE DASHBOARD. AS ONE EXAMPLE WHERE I HAVE PINPOINTED WHEN THIS IS LIKELY TO OCCUR, I WILL HAVE FINISHED CHARGING THE TESLA AT A SUPERCHARGER. I WILL TRY TO REVERSE OUT OF THE SPOT BEFORE NOTICING THAT THE WRONG PROFILE HAS BEEN SELECTED. SO AS THE CAR IS MOVING, MY KNEES ARE PUSHING FORWARD TOWARD THE DASH. BECAUSE I AM ANXIOUS AS THIS HAPPENS, I WILL QUICKLY BRAKE. TESLA FINALLY REPLACED ALL COMPONENTS (KEY FOBS, BUT ALSO THE PART THAT RECEIVES THE TRANSMISSION) WHICH TEMPORARILY CORRECTED THE SITUATION UNTIL IT STARTED UP AGAIN. I AM NOW ON MY FIFTH COMPLAINT TO TESLA AND HAVE YET ANOTHER APPOINTMENT TO HAVE IT FIXED. I THIINK THIS IS A DANGEROUS PROBLEM BECAUSE IT CAN AFFECT THE DRIVER WHILE THE CAR IS MOVING.

The contact owns a 2016 Tesla Model-X. The contact stated while reversing, the contact noticed that the front driver’s side of the vehicle inadvertently lowered, and an abnormal sound was heard coming from the vehicle. The contact examined the vehicle and noticed that the front driver’s side wheel was resting on the inner wheel well liner. The vehicle was towed to the dealer and the contact was informed that the front driver’s and passenger’s side suspension fore-link needed to be replaced. The vehicle was repaired. The manufacturer was contacted and authorized the repair of the vehicle. The failure mileage was 42,000.

There is a liquid MCU behind the touch screen of my vehicle. The MCU liquid leaks out from the bottom of my screen all over the interior of my car - this happens even more during hot weather. I'm disturbed because I'm reading this liquid is in fact poisonous. Tesla will not do anything about this. This leaking liquid is creating dangerous conditions for my family. This is a manufacturing defect, touch screens are not meant to leak poisonous liquid.

If breaks you to change the entire head light at the cost of about 2500USD

When pass under over pass, at the speed of less than 50km/h. It breaks for no reason

Drivers Front fore link cracked. Suspension failure at speed Tesla TSB over this issue that says to replace parts. Tesla TSB SB-17-31-001 Tesla stated this doesn’t apply to my vehicle even though it clearly does.

Vehicle's "Falcon Wing" doors would malfunction when exposed to direct sunlight where door panels would become hot. Doors would not open remotely due to the sensor believing an object was blocking the door, the message on screen would read "Obstacle detected" when no object was present. Occupants would manually have to hold down the open button on screen or the physical button in order to open the door. Which would open very slowly or stop oppening halfway due to a phantom object being detected. This would pose a risk for rear occupants unable to exit the vehicle in a timely manner in case of an emergency. The vehicle was taken into service 8 different times to address the issue. Service center claims they could not recreate the problem but found the tripod mounts for the infrared door sensor to be misaligned. Each time a temporary fix was performed and the problem would reappear not long after. Contact sent a certified mail letter to the manufacturer demanding a resolution or compensation for the issue. No response was ever received from the manufacturer. A 9th visit to the Tesla service center for the same issue netted a result where new tripod mounts that hold the infrared door sensor were installed. Since this repair, the Falcon wing doors operate normally most of the time but will still occasionally malfunction if the doors are exposed to direct sunlight for extended periods of time.

The passenger front tire suspension makes a cracking sound on low speed. We brought our car to the local service center for repair twice over the past year (spent $5000), and the noise is still there. Tesla had a recall on this issue: https://cdn.motor1.com/pdf-files/sb-21-39-001-replace-front-drive-unit-halfshafts.pdf but they told me that my vehicle was not included, even though my vehicle was made during the time period that should be covered by the recall.

Center Screen is leaking toxic fluid after researching online seems to be a common problem for many including myself. The liquid is slowly coming out the bottom of the screen onto the center console.

On nine separate documented occasions, the passenger front wheel molding trim piece, in which one of the proximity sensors is mounted, completely detached, causing the proximity sensor to alarm continuously. On two of these nine occasions, the trim piece detached while the vehicle was traveling on the road, and on one of these two occasions, the vehicle was traveling on the highway at highway speeds. On this occasion, after detaching completely, the trim piece was observed through the rear view and side mirrors, shattering on the road and scattering debris across the highway, potentially causing a traffic hazard for the cars following. On this last occasion, the vehicle was also traveling with the assistance of the Adaptive Cruse Control and Forward Collision Warning features, which both caused the vehicle's emergency avoidance systems to activate when the proximity sensor was falsely triggered. If there were other vehicles nearby, this could have caused a high speed accident as my vehicle executed both an emergency braking and collision avoidance maneuver for no real reason. Please note that I have documented reports of the possible safety issues due to the wheel well trim detaching to the Tesla service department for several of the times I've had the vehicle in for repair. In all nine instances, I've been told that my vehicle is the only one that exhibits this problem. A statement I find difficult to believe as I have observed other vehicles of the same make and model drivi

On Tuesday September 13th 2022 morning around 10.55am EST, I had entered the Hindu temple of Florida premises driving my TESLA model X. I slowly progressed towards the parking spot and made a slow right turn to park the car. At that time the Tesla suddenly accelerated at full speed, took off like a rocket, jumped the curb, knocked down a sign post and jumped into the ditch which leads into a pond. The car veered to the right, jumped out of the ditch back toward the parking spots, hit two vehicles ( a Honda CRV and a Lexus) with a significant force and hit a tree with a big impact and finally stopped. Surprisingly airbags did not deploy. I was wearing the seat belt and was the only one inside the vehicle. Fortunately with gods grace I escaped with minimal injuries. I get nightmares every day since then thinking about how close to death I was. Had the gone gone straight into the pond, I could have drown to death inside the vehicle, had it gone in a different direction and hit those concrete walls of the temple, I could have been crushed. More significant was it did not run over any of the visitors who frequent thaw temple! This sudden unintended acceleration not only shocked me but also shocked several people who were witness to this crazy event. The CCTV footage I obtained shows the car going towards the parking spot and caught the initial acceleration and take off and the big thuds twice that ensue within a few seconds. I have heard Tesla cars were involved in certain freak a

The recall was issues on March 22, 2021. It has been nearly 18 months and Tesla has still not fixed the issue for which the recall was done (NHTSA Recall No. 21V-035). It takes time for the car to start every time while the instrument panel refreshes. I believe more than a reasonable amount of time has passed and this issue needs to be remediated by Tesla

I received a letter from Tesla indicating an "Important Safety Recall Notice". The letter indicated that the rear seat did not conform to Federal Motor Vehicle Safety Standard Nos. 207 and 210. The notice suggest that one should avoid sitting in the seat. The repair would only take 10 minutes. When I tried to make an appointment the service representative said 1) that it was NOT a recall, but a Service Notice, 2) since I was out of warranty I would have to pay over $500 for the repair.

Obstacle detected error code. It shows this when trying to open rear falcon wing door. No obstacles or anything around. I’ve researched and it’s a very common problem with these cars and the door sensors.

It appears that the front air spring module fails pretty easily and causes increased stopping distance. On my vehicle, this failed at less than 38k miles (left), and at less than 50k miles (right). Both times it required full replacement of the "Air Spring Module". While I expect this to happen eventually, both of them occurred on a fairly low mileage vehicle.

The contact owns a 2016 Tesla Model X. The contact stated while opening the passenger’s side gull wing door for his daughter, the center spine applique detached inadvertently and struck the passenger’s side upper and rear glass window, causing the window to shatter. The contact's daughter who was near the vehicle did not sustain any injuries. The vehicle was taken to the local service center where it was diagnosed that the failure was associated with Tesla Technical Service Bulletin Number: SB-20-12-005, when the falcon wing door opened, the glass window pinched against the center spine causing the window to buckle and shatter. The service center informed the contact that he had to pay the repair fee out-of-pocket, they would not cover the cost of fixing as it was not deemed a safety issue. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 55,209.

Under acceleration the Model X has significant front-end vibration. Had the half-shafts replaced 3 years ago but the problem persists.

The contact owns a 2016 Tesla Model X. The contact stated that his vehicle was previously included in NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact stated that the main computer screen would intermittently fail to operate as needed. The contact had taken the vehicle to a service center where it remained in their possession. The contact was informed that dealer was unable to install a chip needed to perform the recall repair. The contact was then informed that the entire computer system needed to be replaced out-of-pocket. The vehicle was not repaired. The failure mileage was approximately 50,000.

I have my car in service right now for a recall that needed a replacement EMMC. On a service that was estimated for 2.5 hours have now gone on to 2 weeks. They also marked this recall service as complete within week 1 and tried returning the vehicle with errors pertaining to the emergency brake system, autopilot, sentry security system, and a list of other errors that came from the software not downloading properly and therefore, not installing the new EMMC correctly. Because this service was marked complete, I am no longer able to pull up with recall with my VIN # and I just wanted to document this to ensure this is fixed properly. I am now told By Tesla that I need to pay $1500 for a new infotainment system or $1600 for a new DAS system in order to address the recall issue. Looking back at my recall letter, there is a section that lists "If you believe that Tesla has failed or is unable to repair this defect without charge or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration" which I'm doing now. Please let me know if there's anything I can do to have this recall properly addressed. They are now attempting to revert the car back to the original aftermarket EMMC in order to return the car to me without addressing the recall.

When I went to back out of parking place, I head something rubbing and car shuddered. Discovered when turning right the behavior would manifest. Drove across parking lot to tire shop. Discovered that the control arm fork had broken. Needed to have towed to Tesla service, at my expense as I was "out of the service area." Discovered there is a service bulletin, but no recall on this part? I am forced to cover repair expense, when their bulletin acknowledges the part is not up to "Tesla standards." Service claimed it was a "wear part," which could be true for bushings and connectors, not a physical piece of metal that started to rub the inside of my tire. I am told that they cover this in China, not in the US? Also, they apparently have internal memos on how to deal with customers over the issue. Currently I have been without the vehicle since August 4, 2022 with a targeted release date now August 17. That date is a moving target, as it has changed 2 different times.

On July 13, 2021 at round 1951 hours, in broad day light at that time of Summer, The Tesla Model X , 75 D, was engaged in autopilot mode travelling westward at posted speed limit of 50 mph on a local highway road. The vehicle failed to slow down by using "ADAPTIVE CRUISE CONTROL" but went ahead and hit the parked Dooley Truck at Red light, causing crumpling of the front of Tesla and some dent in the vehicle that got hit by it. It failed to give enough 'FORWARD COLLISION WARNING" to apply brakes. It did not deploy "EMERGENCY BREAKING SYSTEM", to avoid the Collision. When the Forward Collision sound was heard, it was too late, and when the brake was applied, it disabled the whole Vehicle and collided and stopped. The Air bag was deployed, but with minor injuries to the Drivers. The front of Tesla was crumpled as designed, and also as there is no Engine but only a Bonnet in front, it easily collapsed on itself. An Investigation was done by Tesla, and they called to say that, Quote: " The Auto pilot feature was on, the vehicle was driving at 50 mph, that is the posted limit on that highway. They could not confirm whether the hands of the driver was on the steering or not? That means they say the hands of the driver may be on the steering wheel, but cannot confirm it? The brakes were applied by the driver 45 sec before the crash, which disabled the main battery of the vehicle and resulted in crash". There were no warning lamps, messages of other symptoms prior to failure, except a

The contact owns a 2016 Tesla Model X. The contact stated that while driving at various speeds, there was an abnormal creaking sound coming from the front suspension of the vehicle. The cause of the failure was not yet diagnosed nor repaired. The contact indicated that the sound was caused by insufficient lubrication of the suspension ball joint and socket during manufacturing of the vehicle and the manufacturer was aware of the issue. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not contacted. The failure mileage was 60,000.

The air suspension system has failed multiple times and Tesla has been unable to correct with a permanent solution. I have read that this is a known issue with this make and model and wanted to report as it could be a large safety concern.

Car has 52000 miles. Car was parked OK. Upon returning to drive I noticed cracking sound and noticeable wobbling motion on right front wheel. Car was found to have broken right front ball joint and Tesla replaced all front parts left and right. Tesla said this was wear and tear and I disagreed and think it is a safety issue!

Lower forelink cracked cleanly at the balljoint luckily I was going slow or could have lost control of the car. The break was clean and looks like it was just undersized for the weight. When I had it repaired at Tesla they replaced all 4 lower Fore arms 2 on each side even though nothing was wrong with the passenger front, which leads me to believe they also realize this is a saftey issue due to a substandard part.

Vehicle has a rattling noise in front suspension when on uneven surfaces, causing concern for my and passenger safety.

The car started giving error messages of systems failing one after another on the highway. It slowed down instantly as if someone pressed the brakes and I could not accelerate. Obviously I did not press the brakes. There were a lot of vehicles behind me and this could have easily caused an accident putting a lot of people at risk. I had to get off the highway asap and get the car towed. The error messages included charge port disabled, automatic emergency braking is disabled, power reduced, traction control disabled, stability control disabled, cruise control disabled, power reduced. Tesla diagnosed and confirmed this being an issue with the onboard charger being faulty and replaced that with charge port itself for a total of $3727.60. They refused to cover any part of this which I think should have been taken care of by the company.

On several the vehicle suddenly automatically brakes and warns there is an obstacle ahead when there is no such obstacle. Happens often on curved roads but also on straight always or even freeway with no vehicle or obstacle to be seen. Estimate it happens several times a month/a time or two a week.

The continued Tesla MCU problem. Got bad with system crashing and screens going blank, then finally got the Tesla eMCC memory fix and all was good the last year or so, then in the last several weeks. It occurred 4 times and I made a service appointment, tech cleared the drive and said all would be good. Two days later it occurred again. MCU crashed again Monday 30 May ~1202, started back up a couple minutes later then functional a minute after that.

Reversing my car into a parking spot at low speed, I heard a loud pop noise from front driver side and the steering became hard to turn. Attempting to turn the wheel and backing up so I am not in the way of other cars resulted in a grinding noise and popping noises. Drove the car forward so I am in an empty part of the parking lot. This lead to more loud popping noises and grinding sounds. Once I was in a safe area, noticed that the entire front driver side wheel was shifted backward and was not centered in the wheel well. While parked, I could move the driver side wheel back and forth with my hand without too much pressure. The same was not the case for the passenger side front wheel. Pictures added showing two extreme positions of the wheel in the wheel well.

The Dashboard screen and the center monitor screen are showing crack lines and liquid bubbles on the screens, resulting from exposure to climate heat (in phoenix,az).

The contact owns a 2015 Tesla Model-X. The contact stated while reversing out of the resident garage at approximately 2 MPH, the contact heard the driver's side front tire making a loud rubbing noise as if it had contact with the inside wheel well. The contact stopped the vehicle and examined the front tire and saw that the tire appeared to be off center and was touching the front wheel well. The contact stated no warning light was illuminated. The contact had called the dealer who arrived and drove the vehicle approximately five feet and diagnosed the failure as a fractured control arm. The vehicle was towed to a dealer however, the vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 11,800.

The lower A pillar on the driver side front wheel just shattered. I was driving 1 mph and hit nothing. Had this of happened anywhere else the car would have flipped. Tesla is also “forcing” me to replace the other side since these old parts are dangerous. This was the recall done in China. Part is the Fore Link Assembly

I've had the vehicle for nearly 3 years and have come to realize that the driver side door panel as well as the passenger side door panel make squeaking noises when temperatures rise from 55 degrees and above. I've brought the vehicle in for service numerous times and the squeaking issue has not been able to be fixed. I have come to understand that whatever interior lining/plastic etc. Installed within the doors loses its firmness in a higher heat climate. Please help to address the issue. Thanks!

Driving the vehicle in a parking lot and at low speed turning the wheel, heard a loud pop and the front drivers side wheel starting hitting the wheel well. No warning signs or lights came on. After looking under the car a control arm snapped, I am very surprised this could happen at normal use at low speeds. If I was at high speed it could have been extremely dangerous. The car was towed to the Tesla service center on Raleigh, NC where it is currently awaiting repair.

Falcon doors missing from ui. While on highway going highway speed, piece of the roof flew off car.

Unexpectedly the cars steering has become very stiff to steer. I live in New York City and after researching on this topic I've found that other vehicles built before October 2016 have been affected and have a recall. I believe my vehicle is a late 2016 build but my Vin does not show up for the recall. Also here is the article I found... https://www.consumerreports.org/car-recalls-defects/tesla-recalls-model-x-for-steering-issue/